Great experience! Jose made the entire experience effortless and easy. He really took his time with us, very patient. Jose is very knowledgeable and very aware of the physiology of sleep. It’s very apparent that he is not just there to make a sale but to make forever customers.

I visited Mattress Firm and had a great experience with Dillan. His knowledge about the products was amazing and his sincere approach was much appreciated. I was going to buy a mattress online, but I truly recommend going to the store and test out the mattress for yourself. The reviews online are not for everyone as everybody has different needs when it comes to mattresses. Dillan was helpful in showing us the right mattress at the price point we were looking for. I slept on the mattress last night and it was amazing. Better than my previous $1,300 mattress I bought somewhere else.

Service at the store was great. The salesmen were attentive but not overbearing which is what I prefer. Delivery was a breeze a well. They sent an automated message the night before with a 2- hour window and then notification in the morning when they were 10 minutes out! The delivery guys wrote protective shoe coverings and were efficiency with their process.Definitely one of the best purchase experiences Ive had overall

I’m very happy with the mattress that I purchased, very comfortable and excellent price The Customer service provided was excellent as well. I’m very satisfied with the whole experience.

Dylan was an awesome sales person. Friendly and listened to our needs without pressuring us. A++. Get that man a purple harmony pillow of his own!

I command Jose, the store agent, I worked with today. Such a great experience! Jose was very patient, friendly, well informed: he went to great details to help me in purchasing a mattress and the frame. I felt good about my purchase. Kudos Jose!

Jaime Gonzalez was very profesional, helpful and got us the bed we were looking for! Very knowledgeable with over 30 years of experience, every question was answered and we left absolutely confident we got the right deal. Thank you Jaime, it was a pleasure to meet you!

My experience in Mattress Firm!Excelente…. Dylan Hep me very professional and answer all my questions.Thanks you so much for being kind.Judith L👍

Best experience ever buying a mattress! Anna was fantastic and was very patient through our transaction. I recommend Mattress Firm more than any other store.

Jamie was fantastic! Painless in and out experience, staff is knowledgeable about all of their products. Quick service and delivery.

Jose and Ana were awesome. Jose is super friendly, knowledgeable and provides you with all the details you need to know to make your purchase. I definitely recommend this location.

Kenny, was the best associate I’ve ever had the pleasure of purchasing a large item from. He was informative, knowledgeable extremely friendly and patient. I visited the store to purchase a new mattress (with my 4 year old son) and my experience with him on that day was definitely a determining factor as to whether or not I bought one from Mattress Firm! I was beyond grateful for his patience. I hope he is recognized for his service and that he knows the impact a good vibe can create.Thank you Kenny Sosa.

I only came in to compare mattresses. But working with both Jesse and Jose, we left happy educated customers and owners of a new Tempur-pedic bed. Jose took his time too make sure that we had the right mattress for us! They both went above and beyond not just to make a sale but a lifetime customer!

Paying an extra $50 next day delivery and set up the mattress never came. Manager said he would deduct the $50 but never dead. The beauty rest mattress that I choose has no Hamels on the side.How can I turn the mattress? Alan Barlow.

Worked with Ana she was great. She helped me out i told her what i wanted and she made it work no questions asked. Legit i told her what i can do she made it happen. In and out. This is what i like

The floor person Jose gave us great service. He took the time to go over everything and test a few mattresses and bed frame that work for us. He answered every question we had and worked with us on every step of picking our mattress and bed frame.

Great customer service by Jose and Dylan ! Both made choosing the best value and comfort mattress for my exact needs easy! I always go to Mattress Firm for all bedding needs!

Jose assisted my wife and I to find the right mattress and adjustable base combo. He was very professional and heard our concerns which ultimately led to the the best outcome. He gave us the time to look explore options and made the suggestions to get the most out of our investment. Financial was available and delivery was scheduled promptly. Would highly recommend!

My mattress warranty was honored and I was able to get the entire credit of my original purchase. I’m very grateful to Jose the store manager who was very professional and willing to help us with this matter. My wife and I feel we received excellent customer service from him and Ana as well.

I want to mattress firm and bought a sealy mattress on August 22, 2020 in July 2020 I went back to mattress firm and let them know the mattress has been collapsed on both sides. I was informed by mattress firm to go online to Sealy mattress. Once I got in contact with Sealy I told him what happened when I found no paperwork of this mattress I am attaching the paperwork and a photo of the collapsed sides of my mattress I’m asking for a full refund of my mattress so I can go elsewhere to buy one for my back stops hurting me and my wife we are very unsatisfied with chili and mattress firm for not trying to help.

Anna and Jose were great, professional, kind and extremely knowledgeable. Buy your mattress from Anna. I’m excited to unjunk my sleep!

Rafael is the absolute best!! He didn’t rush or pressure us and really let us take our time to choose the BEST option for us. He was SO knowledgeable, and very helpful. We ended up getting a mattress, pillows and an adjustable base that we are really excited about. This is the first store that we came to, and we originally planned to go to a few places, but after Rafael helped us we felt so great about the choice we made and felt no need to look any further! He saved us so much time, and gave us so much of his time and knowledge. Thanks so much Rafael!

Rafael was very knowledgeable and attentive. Helped our family pick out the right mattress. Great sale for Fourth of July. Would recommend.

They are very kind in the attention and explain very well the advantages of comfort and well-being. I like it a lot.

Overall a good experience. The discount deals are a little confusing and I wish the sales person would have spent time explaining that. Some items arrive by UPS and can take some time to arrive.

What a great experience i had as soon as i walked in! Mauricio explained everything i needed to know regarding the mattress and purchasing process! The whole process took as little as 30 minutes! Will definitely recommend to all my friends and family! Thank you!

Great experience shopping here, very helpful and was able to save $$$

Shopping for our new mattress was way less painful then we anticipated. Jose was very informative. Educated us on the different options and gave us plenty of time to try out different mattresses and features until we knew what we wanted. No pressure at all. Highly recommend.

What a great salesman. When you go to shop Jose is your main person. Helps you out with every questions you have. Has a great personality. Has patience in w ever way. Thank Jose for all your help. You rock...

I just made a purchase at this Mattress Firm location and I’m very pleased with the service that was provided by the team (Ana, José and Henry)! They took all the time I needed to educate me on the various products, offering an in-depth explanation about features on different mattresses and adjustable bases. (I didn’t even know I wanted an adjustable base until I tried it out.) I’m glad I came to this store and I’m excited to start getting better sleep!!

Dilan thanks you !!! Fantastic sellers and comfortable mattress!

My wife and I decided to upgrade to a king size bed and went to this Mattress Firm location in West Pines. We where greeted by Sylvie who took great care of us. She explained the different options and found the best mattress for our needs within our budget. She was extremely helpful and very professional. We took delivery of out new mattress and platform and are very happy with the service provided. We definitely recommend to go see Sylvie when you are in the market for a mattress. The delivery was also a very positive experience.

Rafael was fantastic. We got a great mattress with awesome customer service. Really happy with the purchase.

This location is THE Mattress Firm you want to shop! Shahaan treated my folks with respect and were so nice. My Dad wasnt exactly sure what he wanted and Shahaan helped him find exactly what he needed with great patience. We ordered 3 beds, 3 bed frames and delivery scheduled for the next day. Jose is the manager there and helped facilitate getting it all done. If you need a mattress, this should be your only stop!

Went in with my mom during our lunch break and found the perfect mattress within minutes. Henry is a great sales man and gave us the mattress for an awesome deal. Thank you so much! :)

I have to edit this review. Im still waiting for my mattress. The date was pushed back, and still no mattress. Original message was thisI had a great experience. Nash, is an awesome salesperson and was instrumental in helping me get a great deal. I highly recommend doing business with them.

Rafael was awesome he provided me with great customer service. He was beyond patient and he explained everything and made me purchase seamless.

Henry, our salesman, was very personable and knowledgeable about all of the Mattress Firm products! I explained to him that I had a very bad back, and he directed me to the “Firm” Memory Foam mattresses to chose from. We chose a total Memory Foam Mattress with an adjustable base which happened to be on “sale” !!! Great product - Great price! I highly recommend Mattress Firm!

Excellent service. No delays very fast and dependable

Excellent service with Rafael very helpful made the process easy for us

Your sales rep was extremely knowledgeable, explained in detail the different types of beds.

Dylan provided excellent customer service

José was very informative and helpful. He sold us the mattress that fit better our needs! 👍

We had a great experience with our mattress purchases. Jose Camargo went above & beyond to help us. He was polite, friendly, & knowledgeable. I definitely recommend this location. Their customer service is excellent. The store was clean & adhering to Covid-19 protocols.

Excellent experience today at this Mattress Firm. My salesperson was so great, explained everything I asked, took his time, professional but kind too. Thank you Jose Camacho, Your the best. 👏👏😋

Found a great mattress at a great price! The sales associate, Anna, was extremely helpful.

Very professional and helpfull. They guided us very well in the selection of the right matress based on our needs.

Anna provided a great selection of mattress styles and selections end with a excellent choice and delivery time

Shahaan was very helpful and professional. He was able to guide me to exactly what I was looking for. My purchase was made in minutes. Shahaan bent over backwards to schedule a delivery that fit my schedule.

This was by far the best experience Ive ever had at a mattress store. My salesperson, Jose Camargo, was so knowledgeable and patient. He helped me find the perfect mattress, answered all my questions, and provided me with everything I needed to make the right decision. I highly recommend him to help with any of your mattress needs.

Henry was amazing! He took his time and guided us to the mattress that best fit our needs! I definitely recommend checking them out!

Mr. Nash and Mr. Jose, Thank you for your help. You are truly an excellent representation of your company. You are really the reason we keep coming to Matress Firm. Great job!

My wife and I was in the market for a new mattress and after looking online trying to get an idea of what we might like we decided to go to the local Mattress Firm. Upon our arrival we were greeted and welcomed to the store. The gentleman’s name was Nash, he was quite attentive and professional in his approach. After trying to get an understanding of what our preferences were and also our budget, he immediately started giving us the run down on the options and supported his recommendations without bias giving pros and cons for each mattress . He was patient and extremely knowledgeable. He helped us make a decision and it was a seamless process! Not to mention we bought a very high quality mattress at a fantastic price!Thank you again Nash for going above and beyond ! Exceeding our expectations and making a difference by giving your customers the level of service and professionalism they deserve. I highly recommend this location for anyone who’s looking for a good quality bed and a level service that is almost extinct in retail sales today.

Great service love my new mattress! The lady was getting ready to close she kept the place open for us that was awesome!

Rafael provided very great customer service. He was very patient with me and was very knowledgeable about the products. He made my buying process a breeze.

They have really good service. I came in with my sister and cousin. My sister was looking for a mattress because she just got an apartment. They were really friendly and really warm. They attended to her every question and were very kind throughout the whole experience. They also have really great deals. I would recommend coming to this store

Rafael was professional, knowledgeable, and pleasant to work with. Recommend go see him.

My husband, my mom, & I had a wonderful experience. Our sales associate was Jose Camargo, & he was great. Jose took his time to make sure we bought the right mattress for our needs & concerns. Highly recommend it!

Great Experience!!!The sales rep, Jose, worked with my budget, was professional & knowledgeable, NOT pushy but willing to negotiate, and now I have new beds for my entire family and we loved every minute of it. We took our time testing out all of the inventory and asked a million questions and were offered individually packed snacks and beverages which was a nice touch. If you want a great buying experience where they respect and adhere to COVID sensitivities AND want an amazing bed I highly recommend Mattress Firm in Pembroke Pines, FL. Already spread the word to my friends if they are in the market for a great bed and an amazing deal to go see Jose. 👍🏽

My partner and I have been looking for days for our first bed!! Customer service is amazing. We were very open towards them that we had searched many places and willing to pay a good deal within budget. In fact we already bought a bed online and just wanted to try out what we bought before they shipped the mattress.Compared to the rest of the places we have been besides the inter web, city furniture, rooms to go, and another mattress firm. The experience was pleasurable. They really took the time. I felt they went over and beyond to match our needs. Another perk that was nice is every employee is extremely knowledgeable as we had many questions. Highly recommend!

Staff is very helpful and great prices.

This was probably the best service of any mattress company Ive ever experienced. We were very happy with the purchase of our box springs and setup. When one of the frame feet went missing, this Pembroke Pines / Hollywood store, salesperson Nash, went to all lengths to replace it for us. We are very grateful. Thank you for this excellent service.

I had a fantastic experience. Nash was so kind and enthusiastic to show us what would be our best fit.Thank you Mash for all of your help. You are awesome!

Will like to share the great experience I had at the Pembroke Pines Store, I was help by a very nice and respectful young guy names Henry Moncada, he made my mattress buying experience very pleasant, helped my with everything question I had and recommended methe best mattress according my needs and budget. He is a great gain to the Mattress Firm store and I can’t wait te get my Sealy silver chill firm hybrid mattress!

It was my first time buying a mattress and Jim went above and beyond to make sure I was taken care of from start to finish. He was honest and knowledgeable. He is an absolute professional and mattress expert. I was late to get to my house for delivery missing the drop off time and he made sure it was resolved going above and beyond. Amazing guy and amazing store!!!

Anna was a great sales person. She explained the different mattresses to us. We will definitely shop here again

Excellent attention and prices for all kind of requirement.Very kind workers too especial thanks to Jose !

I had been looking online for a mattress for days! After much consideration, I decided to come into the store to get a feel for some mattresses. Upon walking in, I was greeted by Masoom! He was absolutely amazing in answering all my questions and is super friendly! He helped me find my dream mattress plus more! I’m so excited to finally get some great quality sleep!

Anna and Henry were so helpful and patient with all of our questions. We had a great time. They were very knowledgeable!

I have only spoke to Nash & he is a very professional man. He gets ahold of me whenever I have a question. Hes very well spoken & also very sweet. He knows what hes talking about when it comes to the quality of inventory & does what he can to make me feel comfortable when Im making a decision of what I want & need. Thank u very much for having someone like him as yr employee. Again thank u . Sincerely Kelli Lutz.

We are at the store right now and are being treated very well by Jaime Gonzalez and James. They have recommended the best of the best to meet our needs. Its been a quick and painless process. Thank you Jaime and James. Great job. Highly recommended!

I am extremely Happy ☺️, I just had James Kelly. Help me select the perfect mattress. Hes very experienced and will make sure you have what works with your body type. I am looking forward to being pain free.

Rafael was great to provide explanation to my elderly father. Great service.

Jose was amazing and very knowledgeable. He took his time and was very patient with us. The entire staff was extremely polite and very friendly. Would refer anyone to the store.

Good price for a very good service. Not only they had what I needed in stock but delivered it the next day for free! I was very well attended by phone and got even better answers at the store that was empty and clean for my appointment

Nash made the mattress buying experience so quick and painless and gave an AMAZING deal. If you’re looking for one stop shopping and a hassle free experience, this is the one and only place you need to go!

Sales person Jose camargo was excellent in helping me choose the right mattress for mu heslth needs, he was so professional, polite and patient. Thank you so much Jose 🙏🏻

Just getting out of the store and very satisfiedWith the kind of service provided by Sylvie Levesque. We bought mattress with a box spring on the spot!! Will recommend going and meeting Sylvie for a classy experience!!

Great service. They helped me find the perfect mattress for me! Amazing prices as well. 10/10

Nash was amazing! Thank you for making the experience so easy. I appreciate all your help!

Sylvie was great! She took a long time to explain how each mattress was manufactured and it’s pros/cons. Highly recommend shopping there with Sylvie.

Awesome service. We got a great deal. James was very helpful. Spent more than we expected to but it was well worth it.

Anna helped us find the perfect mattress. The silver chill with base/vibrate. Awesome. Thank you Anna

Went in dreading the process of buying a new bed. I’m not a fan of salespeople but Mr Camargo was great and made the process painless and was very helpful in finding us the perfect bed. Very happy with our purchase.

Great costumer Service from Anna, helpful and knowledgeable, she help us find the best mattress for our family within our price range.

Rafael helped us get the best mattress to fit my grandmothers needs. With His expertise we left with a great mattress at an affordable price. Thank you for your excellent service.

Very nice experience! Nash and Roberto were very helpful and super polite! Sold us a bed at a great price!

Great place and Jose was a great person, very knowledgeable. He was able not only to help us but also what kind of mattress we needed.

Bought my first big girl mattress here and I absolutely love it. Thanks so much to James for helping me out with everything that I needed! 5 star service and 5 star location

Just bought a bed here. Service and knowledge was amazing. James was great. Honest and patient. Definitely come see him for your mattress needs

Jose, the guy who took care of me was so nice, he found the best option for me and got me a great deal! Really happy for his help.

Henry is awesome. Super patient, honest and knowledgeable. Highly recommend him

Nash was a wonderful salesman. Professional, kind, and patient. Very good experience. Cant wait to get my bed!! Thank you.

Rafael & Anna were awesome.....cant wait to get my mattress

Ana was amazing, she was knowledgeable about the mattresses . I have horrible back pain and Ana showed me the intellibed which is a smart spring bed, as recommended by my chiro. No the cheapest, but worth it, great investment for our bodies. Which is all we got

Excellent service overall, Jose was very helpful in helping us choose the best option for us! Definitely recommend this place and their staff

Very informative on all the different choices of mattresses available. Employers are even willing to drive to a different store to pick up items not currently in stock at their location for the next day. I’m looking forward to receiving my mattress in two short days and having a restful sleep!!

The team at Mattress Firm took their time to really explain all the differences in mattresses to us. They were patient why we tried several different styles. No pressure or persuasion. They asked what our needs were and provided several options to choose from. I will definitely come back and buy from here again.

Great experience with Nash! If you need a bed, go see him TODAY!

Walked in today for a box spring. Ended up leaving with two pillows, a new box spring and a mattress. Best part, mattress was half off. I saved nearly $300 off the retail price today. Total time in the store was less than 15 minutes. Would definitely recommend.