I had called this location on on Friday to ask about the se promotion the guy that answered the phone said I would qualify sense I was porting from boost and boost is owned by T-mobileHe said I would have to pay $250 for the phone plus service and activation I ended up going to a corporate store and they told me I would qualify and that the information the guy gave me was incorrect if he didn’t have it or didn’t want to sell it to me he could’ve just said that definitely needs better training

I came in last week to activate two phones with metro the gentleman that helped me said It would be $150.67 that price included the sim car for one and activate fee for both phones I then went to a different store were I was informed that he over charged me the sales person at the other store said there hasn’t been an activation fee in about a year and that the sim card is being waived as well I contacted costumer service as well and they have confirmed to me that I was charged incorrectly I will be taking this to court this guy needs to be fired

So I couldnt figure out how to get to the satisfaction survey. I just wanted to say big Kevin was awesome today. He was thorough explaining all my options. Hes got good spirit, give that man a raise! I told him Id do the survey so I wanted to keep my word.

Awesome and fast. Great employee, a keeper for sure😀s

Stopped by to pay my bill in cash, Jose was very friendly and quick about it. Thanks guys!

Citlaly and Jose excellent customer service, professional and accommodating. Very helpful.

Rude Asian guys and not helpful at all, their pose are always doesnt work and accepts cash!!!!!!! weird! Especially in coronaThey disconnected 2 out of 4 Simcard 1 day sooner when we want to keep just 2 of them, and he gave us wrong information about unlimited internet(4 sim card with unlimited is 140) but 2 sim card limited is 80, but the Asian said its unlimited internet

Jose was very pleasant and helpful in solving my problem.

Great location, always clean and super friendly employees, it is a cellphone store so you have to have patience you cant expect to be helped right away if there is other people in front of you.

Citlaly and Jose were very helpful.

Jose has great customer service and great with the phones

Great store! Always clean and the girls that work there are super helpful and friendly! I recommend this store over any other store in Plano.

They guy that works here is rude i will not be coming back to this location.

Great customer service thanks

Fast and courteous service.

Good folks, good phones, and the nice Latina behind the counter knows her stuff and gets you wrapped up fast.

They are never busy, yet the employees seem to be finddling with their thumbs EVERY time we go in. They will have 3 people working and only one person helping a customer.. I have waited over 30 minutes the last 2 times and I had to walk out. I wasnt even acknowledged the second time. I did get a free phone from here which is why they get 2 stars.

The young lady, who seems to be the manager, knows a lot about this technology and always provides not only answers but solutions that solve my needs and help me get the best package at the best price. Respect!

Very good customer service !!! 👆🌈🌋🌅⚡😄🐾🐾

Really nice shop, easy parking, large store with all the latest phones.

Great people very helpful and understanding

Sometimes friendy sometimes not

Great customer service

Its

Very helpful!

Thank you very much to Jose and Ana for their help

It is very good they serve very well very kind José thank you very much

The boy who works here is very rude, he did not want to sell me a cell phone because he said that I need an ID from Texas, I went to another store where he would sell it to me.

Boy Joseph helped me put more space on my phone

I liked

😄