I had a wonderful experience at this location. The whole entire team was amazing! Scott Slovak, Chris Buchanan, John Guevara were so incredibly helpful. I will be back and define you send people this way. I’m new to the area so excited to send people this way!!Thanks again guys!!

Hi guy😃... I wanna say thank you Chris for professional hand in all process to get my new phone ... definitely give my 5🎖to this manager and coworker.. this guys help me extremely good ... stay late to get everything done in my new device .. I was in deferents Verizon stores . ... in people dont care about issues with your device!!! I recommend this Verizon store to make business....

Chris Buchanan was extremely helpful the various times that I have gone to the store, in the past two years. The rest of the staff are also very helpful to the customers.

Chris is amazing: incredibly patient, sensitive, and helpful. I presented him with my very old, unchargeable Samsung. I didnt have passwords, pin, etc. Suffice it to say that Chris had to be very creative to successfully transfer all the old data to the new Samsung. Verizon should be very proud to have him as their representative.

I went to this location because of the stellar reviews. Unfortunately express service is not what I nor other customers received from Chris, who neglected our time and health.1. Manager Chris does not respect customers time. He told me it would be fifteen minutes, but I ended up leaving without service because he spent over an hour with one customer. The other customers who came in before and after me also left without service, exasperated with how long Chris took with the one customer. It is understandable for longer wait times with decreased staffing, but its not an excuse to give misleading wait times and lack time management skills.2. This branch does not follow CDC recommendations for retailers. No employee face coverings or gloves. No physical distancing. No curbside service. No sanitizing on entry/exit. No hours dedicated for at-risk groups. This store is the least compliant with IPC protocols I encountered. If your business cannot operate with six feet physical distancing, the least you can do is wear a face covering. We wear a face covering to protect you, not ourselves. Please provide the same respect for others health.

Jon is the only reason I’m still with Verizon after dealing with online and another store I was about done but as soon as I walked in Jon got me the phone I wanted ordered the watch I wanted and overall made the experience pleasant and seamless and I was happy to do business with him. Thank you for taking care of my needs

Christopher the Owner (I believe) was Tremendously Helpful We would have NOT gotten to do What we Needed to do without HimNo Chance Thanks

After visiting 3 times an other Verizon store, I went to this location and found the manager Chris Buchanan. What a great service! He helped me setting up my new phone and kindly answered all my questions.Thank you Chris.

Chris helped us out with getting new phone and a new plan. His customer service was top notch, and I love how welcoming all the employees were! We got the S20+ on launch day and one of the employees came out with a balloon to celebrate!

So elderly moms flip phone dies while were moving her from rehab back to senior living during the quarantine. Stress!! She needed to be able to reach us and we needed to be able to reach her. Manager Chris was great - very knowledgeable and helpful. He got her set up on a new (but same model) flip phone and even saved us some $ on our family plan. Difficult time made better by great service.

Jonessa helped me out and was amazing! She answered all my questions and made sure I left well informed and without and doubts. Shes new there but I swear she seems like shes been there for years! Ask for jonessa next time you go there to get your cellphone needs taken care of. She will truly go above and beyond for you!

I typically do not write reviews, but I had such a great experience I just had too! If you’re looking for friendly, efficient assistance with a smile, definitely come see the dynamic duo Lourdes and Christopher. You guys are Awesome with a capital A!

Switched over from a different carrier and Chris made the whole experience so simple and enjoyable! He assisted my husband and I with finding the best options for our plan and told us every detail we needed to know! We didn’t know the store closed at 8pm, and when I asked, Chris said he had no problem with staying a little late. He did not rush the process and was as helpful as ever. Definitely go to this location to work with Chris!

I had been having an amazingly rough time getting things sorted out with my account and all the devices on the account.Went to the Verizon store on Coit and found out they were not a corporate store.....BUT, they are far better than a corporate store! I had the privilege of having Scott help me out and he answered any and all questions I had, he had quite the sense of humor as well, it was like I wasnt even dealing with a problem thats how at ease he put me.If ever you have issues with your service or your phone or devices like a tablet, seek out this store for sure. Very professional, very knowledgeable and they put your mind at ease. Five stars is not enough, thank you so mucb Scott!

I want to thank Nes for taking the time help me during a difficult time with my cellular service. She was pleasant to work with and offered me a great deal with changing my service from AT&T to Verizon. I will be a customer for life!!

Chris Buchanan went above and beyond to provide exceptional customer service showing sincerity and professionalism. He took the time to break everything down and find us the best deal. He made the process of upgrading my mothers phone and switching my phone and wifes phone from T-Mobile saving us time and money.

The store manager, Chris Buchanan, was incredibly helpful. He offered great assistance every step of the way and made getting a new phone feel like it wasnt a chore at all, and Im not the biggest fan of doing chores on my days off work lol. Long story short, great guy and great location

The Verizon store located on Coit in Plano is AMAZING!! The manager Chris Buchanan was with me every step of the way, because the customer service Dept at the 800 # forgot to set up my Acct & port my #. He knew his stuff; he was VERY PROFESSIONAL and AMAZING!!! It is because of Chris that I am staying with Verizon.

After returning from work in Saudi Arabia after 4 years this store and your employees have gone over and above to help me!Mercedes and Rachel should be recognized for being patient, kind informative.Returning from a foreign country is hard and they they reminded me I live in the best country in the world with the best people.So thankful........🤩

Dishonest sale rep. I was told that I would be paying one price for my device. However, once the sales rep rung the device up she charged me for the full price and said she was unable to override the price because she entered it in wrong. Ask me to come back to have the manager correct it (after he gave her instructions on how to). Claims she wasn’t knowledgeable on how to override the price(if you didn’t know what you were doing then you shouldn’t have offer that to someone).Once I was finally able to come back to the store for the price override which was before the first billing cycle they then said I needed to contact Verizon(but how would Verizon know you made a deal with me?). Their response, you can have them contact us directly. If that’s the case, then you should been able to do that in the store on the behalf of a costumer.Overall, based off my experience when we walked into the store it was empty which leads me to believe the sales rep was in a rush to make a sale and wasn’t completely honest with the purchase.

What a great experience we had at this location! Chris Buchanan fixed my phone in about 3 minutes. We had just left a different Verizon store where all they offered was buy a new phone. We were on our way to sign up with Spectrum when we saw this store on our way and stopped in. Chris was courteous, helpful and pleasant. He replaced my sim card (the only problem my phone had) and as a result of his attention we are staying with Verizon.

Awesome location for dinning and shopping! Brand new store in the area with phenomenal customer service! Every representative at the store was very knowledgeable and helpful. I Highly recommend this location to everyone. It was a refreshing experience meeting honest and genuinely good people that cared about helping everyone that came in the Store that day. if for any reason another Verizon was not able to help you. Go to this location their team is great!

We purchased two iPhones. Chris and Lourdes were very helpful and patient with our lack of knowledge. They explained everything thoroughly so we understood. Grateful for their time and patience. They deserve a a five star rating.

A young gentlemen named Chris was extremely knowledgeable and professional! He helped me find the ideal phone for my mother. A great experience!

Came in to get a few of my phones switched back to Verizon and left with a customer service phone number and no phones switched from their competitor. This is the kind of behavior that sinks a company. If someone wants to give you their business...take it and make it happen. Dont send them away kicking the can down the road just because its close to closing time.

This location was amazing. Jack was very friendly and knowledgeable about what he was talking about. Provided great service and was very funny and helpful. The other employees were funny and nice as well. It didn’t take too long to get my new phone and he helped a lot with getting my new phone.

Sarah and Reba were so helpful with me. I came in upset with some false information from a previous store and they were able to help me out. Recommend this store and the lovely people that work here. Great customer service!

Chris was so friendly, patient and helpful in my wife and I’s visit to the store. We were actually at a different store before making our way to this location. The person “helping” my wife and I was very unprofessional, not knowledgeable and blatantly rude on about 5 occasions. We left because of that and fortunately ended up in Chris’s hands. We walked in and we immediately got much better vibes. If you need to go in store for anything Verizon related, you simply must go here and deal with Chris. You’ll thank me after.

The staff is very nice, attentive, and the store is clean. I did receive a bit of misinformation though from the employees in the store. They told me Im eligible for a first responders plan as a veteran but I have yet to reconcile my eligibility with Verizon reps when on the phone. This stores live demo phones were limited, and needed a bit of whipping down after obvious excessive touching.

Cesar did a great service on our phones and are now aol free. We’re getting all our mail now and without all the frustrations we’ve had recently. Five stars to Cesar.

Chris was a huge help activating my new iPad. This store has become my go to Verizon store. Thanks for all your help

The manager, Chris, provided the BEST customer service Ive ever received. He went above and beyond and exceeded all expectations!!!

Scott is very knowledgeable and helpful. Would definitely recommend this location.

Excellent experience at this store. Chris has the patience of a saint to answer any questions, help set up the phone . Very friendly bright store.

Didn’t experience the same Customer Service. The product we were needing was not available and workers offered no other options or even attempt to accommodate.

Awesome service from Mercedes and Milton. They were very patient and knowledgeable about their product. Will use them again!!

Great store! These guys are great.

Chris was so helpful! I love the service

Sarah provided a great customer service experience for me in both, guest satisfaction and on a technical level. She assisted me in finding outlets on phone repair. And assisted me in a plan evaluation that fit my needs.

Dishonest sales rep. Lied about the price of the screen protector and the phone case then kept the first page of the receit to hide the prices. Took us a 2 hours chat with Verizon and a trip back to the store to get reimbursed. The store manager was helpful and sorry.

Awesome. Did a double phone transfer and they were great!

Jack & Reba are the best! Great attitude, very helpful. I recommended this location to all my friends!!!

Amber is a rockstar! 5 star plus rating!!!She is so very patient, knowledgeable and helpful. Amber’s cutomer service is above and beyond! I’ve been an At&T customer for many years upon switching to Verizon I could not be more pleased with the difference in the customer service I received.Thank you Amber!!!Sherry

Cesar was an amazing helper went in with a choice of which phone to get and he helped me out with the best option would recommend to everyone

Worst costumer service ever. He couldn’t attach the screen protector perfectly, then made some scratches on it while trying to get rid of the bubbles. At the end he gave me the broken screen protector and said that’s how it is and “It doesn’t look nice but still protects your screen.”

Don’t go. Especially at night. There is a lady who works here at night who has no clue what she is doing. Made me wait 2 hours and then I walked out without getting anything done. She has no idea how to use the system.

Milton went above and beyond. Super helpful. Got me what I wanted. Kudos!!

I was able to get several things accomplished on my account and even upgrade my iPhone. While saving $10/mo. Friendly and helpful staff.

Friendly and knowledgeable service

Cesar was very helpful he got us in and out quickly he was very friendly i would recommend to everyone!

Milton, Ceasar, and Jarett are PHENOMENAL employees - I had issues with my phone and they were able to fix my problem with no questions. I love their service and helped me pre order the s9. Thank you for your customer service!!!!!

Great experience working with Mercedes today! Great customer service!

Cesar and Sarah were awesome, helped me out professionally and efficiently!!! Thank you!

Warning! Dont buy any screen protectors they will be offering you - they are expensive, dont stick and you cant return them. Very poor customer service. We have lost $40

Reba is the Bees knees. Very helpful.

Ariana is a very patient and professional staff working in Verizon wireless Plano Coit. She helped us a lot from 6 pm to 9pm.

Great customer service and great location.

Caesar is amazing!!! Great service

Reba was very friendly and helpful

The guys that work there are trash that suck balls for free.

Awesome customer service

They were great

Awesome as always!

Very helpful!

Best

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Excellent