I visited my Eyelab place for the first time, and truly was impressed with the professional customer service as well as genuine patience from the Crystal (manager). The eye exam performed by the tech (Ariana) was an excellent experience as she filled me in with very important facts related to sight correction and eye problems. The Ophthalmologist, is indeed professional and spot on when finalizing my eyeglasses correction. Overall, I had a fabulous experience and recommend this branch to every person who seeks quality work and genuine customer service.

Very pleased with my glasses from Eye Lab. I have a difficult prescription and tried 2 other vendors, none of whom could make my lenses right. I came to the Eye Lab and met a Manager Crystal Young, she is very professional and pleasant person. She walked through with me all steps and I got my glasses right. Very, very happy with the glasses. Great service throughout the entire process.Highly recommended!!!!

Very disappointed in my entire shopping experience. The advertised price says $59.99, yet the first price I was quoted was $599 for 2 pairs of glasses. That’s literally 10 times the amount of the advertised price. I was able to get them for $400, still way more than the advertised price. One pair broke in less than a month just from basic wear, I took them back to have the temple repaired and was charged another $30 for the repair. Needless to say, I will never return. The overall experience from the beginning was just bad. I wish I had just walked out when I was given the first price. Lesson learned, Eyelab Plano will never get another dime from me.

Thank you Crystal for all the help you provided me,and for giving me the information by detail. Thank you for helping my little girl with her two new pairs of glasses. You were very helpful, kind and supported. Store 7083 in plano is one of the best to go. Ask for Crystal she can help you a lot!!!! For now on when I need to go back I will definitely ask for her. Crystal you rock!!! Thank you again 5 🌟.

Very glad to have found Eyelab! I was impressed with their exam tech and Covid/sanitation protocols. Everyone was very friendly. I dropped vision insurance a long time ago. My last vision insurance cost more than $220 a year and covered one eye exam and $150 toward glasses or contacts (but not both). Today at Eyelab I got 6 months of contacts and an exam for $125. They have several different promos; one of them is bound to be a good fit. The cheapest you can find these contacts online is more than $65 a box ($130 for 6 months) and that requires you to buy at least 4 boxes (1 year supply). So, it’s a very good deal and includes the exam and a trial pair of contacts to wear while you wait for your order. Very happy I found them and I’ll be back!Also? To the person below: I *am* a single mother and I’m wondering if we went to the same place. There were 3 employees and other than one couple leaving as I came in an a women coming in as I left, the place was empty. My appointment was on time. And the $125 special was $125. Not sure what happened to them but I had no such issues.

Went to the eye lab in Plano today to get contacts and some new glasses. Brenda was awesome!! She was very professional and showed me different options. Crystal was super sweet and gave me a great deal. Jennifer was really nice and patient with me. She taught me how to put them on. Had a great experience. Will definitely be back and recommend them and the store.. Keep up to good work ladies 😀

I purchased 4 pairs of glasses from this place. Whether you use your insurance or pay out of pocket the prices are the same. The glasses are extremely cheap quality and doesnt last and when you go back to ask them to adjust frames or clean them they want to charge you. If I just purchased them why would there be a fee. I will never buy from this place ever again. Ill take my business elsewhere.

Ariana was so very helpful. My glasses were broken and my contacts were old and uncomfortable to wear. She found a solution for me in just one visit and at a very reasonable package price. Im definitely going back.

Very professional, and helpful. Crystals top notch. Great prescription, thanks.

Had an OUTSTANDING experience with Crystal at this facility. She accommodated my needs extremely well and was the only facility that had walk in availability. Thanks for the wonderful savings!

Visited this place the first time with my aunt,the Area Manager Mr Kyle, The Store Manager Brenda and the Region Manager MR Hunter were great and Really helpful, Mr Hunter specially went out of the way to help giving me and my aunt a Great Deal on 2 pair of glasses for myself and A pair of glasses for my aunt. Genuine advice to all customers this Store My Eye Lab at the Plano is Pleasant having such beautiful leaders. Visit this Store if you guys really want good product with Affordable prices.Thanks and Regards,Sal

I went in to get an eye exam with 2 of my friends and Kyle was very professional and kind when helping us. He was the only one working around the end of our visit and was still trying his best to get us finished while still helping other customers. Excellent Service!!

Super great experience! My appointment was early and the exams are professional and quick. The woman who assisted was Brenda and she was so nice and patient. They have the new popular frames so I’d say the price is right. Thank you so much again!

I am writing to complain of the poor service I received from your company / franchise or whatever you call this business. I was involved in the BOGO deal, then after pick up my glasses I realized that the price and quality is not what I was expecting, I call Customer Service and they said Im in 30 days windows to request Refund but no for the Eye Exam (totally acceptable) I went to the store, at first I received an awkward welcome when I mentioned the refund in the opposite ¿How can we make this right? NOTHING, just wait... Kile Manager already predisposed stated he doesnt know if will be approved and he needs some kind of Regional Manager authorization, after less than 5min came back with straight NO we are not going to approved the refund, is only 24 hrs after the purchase. I try to be polite and advised I was told by Customer Service and he said it Doesnt matter they are a Franchise. Apparently they do what they want? Without honor the Policy of the Company. After so many attempts to ask if there is any other way like partial refund, the answer still NO. I try to talk with this Regional Manager but he only have personal phone number unable to share. I just walk away after such a bad experience, so far the worst treatment in my life at any store. I file a Complain with Corporate after 72hrs Im still waiting. Please be aware of this horrible business behavior.

This place My Eye Lab at Plano is a beautiful Store where we have a lot of varieties and options of Glasses, The Area Manager Mr Kyle, The store Manager Brenda and the best among All Mr Hunter who’s the Region Manager has been the best and went out of the way to help me and my nephew out of the way to give us great discounts and great Offers. I have been here the 2nd time but my nephew has been here the first time and he already purchased 2 pair of glasses with prescription because of the offer and discount he received by Mr Hunter, it was a pleasure being at the store as it was the right decision however I would recommend every customer to come to my Eye Lab to purchase their glasses in case if they want to save dollars. Highly appreciated the help and friendliness and the warmth from the mangers at the store. Thank you

Kyle and his team went way beyond expectations! Super cool, saved me hundreds of dollars, and made me feel safe and comfortable exceeding CDC safety guidelines with frame and area sanitation and remote operated eye testing equipment! Thanks guys!

I want to this place because it stated that get 2 glasses for $60 with free exam. I asked for exam only which the guy to me it will be $39. After I completed my exam, they told me to pay $100. Asked why $100 not the $39, they told me because Im only getting exam not the glasses. I then said Ill buy the glasses if it will be cheaper. I picked out the cheapest glasses they had. Total came to $300. I was shock and asked why so much, they guy said because theres no promotion today even though it is written in big letters ALL OVER THE BUILDING. I was getting frustrated with them but felt trap by everything and had to pay $100 for eye exam only. Please dont go there because it is SCAM. Wish I didnt go there.

Total scam. Do not trust anything that they advertise. We had two staffs going back and forth assisting us, but both would provide two different prices for the same product. Wasted our time for two hours at the store. Actual time they assisted was less than 20mins and had a lot of unnecessary wait time in between. They lied on how much the eye exam is in the beginning. Not clear with their pricing. Hid a lot of hidden fees. If you want a prescription eyeglasses here expect to pay about $400 for a pair. Total waste of time and bad customer service.

The worse company I have deal with, I purchase 2 pair of glasses in the Plano store like about a year ago, and since I got them one of them was wrong. They try to remake them once, but same problem with the frame, I kept on going for them to fix it, but same problem happened many times. At the end I move to another city, went to another my eye lab store and reach to the manager for the same problem. Manager try to fix it around five times, but at the end she told me she couldn’t do anything else because it was a frames problem, and I’ll have to reach customer service and start a claim, that happens on April. Customer service did a claim ticket and told me to wait until someone reach out to me, that it may take a while but they will contact me. Since then no one have done nothing for me and now they told me that I have to pay again in order for them to fix it. I’m really upset at this point!!!

Kyle is super helpful and professional. We had changes to a prescription that was made and he was able to help get everything sorted out for us.

Amazing customer service, quick and very detailed! Great prices as well.

I visited Eyelab for the first time and was greeted. Brenda assisted with my pre screening and Kyle helped me with choosing which frames I wanted to get. Initially I was going to go with one pair but with the promotion I was able to get both frames ! Thanks for the good customer service !

Do not go to this place for an eye exam or glasses. There is not a Dr. on site. The products they have are cheap plastic. They prescriptions are not correct. They order contacts and never deliver the product, then refuse to provide a refund!!!!

I wasted $275.00 on glasses that were not my prescription. I asked them if they were going to charge me for another eye exam. They said no and when I went back the manager said they would be charging me for eye exam agian I said that’s not what the manager told me he said it was no charge since my prescription wasn’t right for me. So he says I’m the manager what I can do is take your old glasses and get the old prescription and make the lens from my old lens. I did just that and i got them back and I still couldn’t see. I knew at this point they weren’t going to do anything else to help me six months later I went up there to get my prescription so that when I go to my next appointment at America’s best they don’t give me the same prescription because it does not work for my eyes just last week I spent $164.00 And got the perfect exam and my prescription in my two pairs of nice frames I will never Recommend this place to anyone. And by the way the 59.99 Two pairs of eyeglasses are cheap little small wire eyeglass frames don’t waste your time or money like I did.

First time here. Got my eye exam and order my 2 pairs of glasses... The eye exam was very comprehensive and top notch.Brenda Flores is very knowledgeable, professional and friendly.Will be coming back...

Highly recommend this Eyelab. The customer service is wonderful and Brenda is awesome, she went above and beyond to help me with my eyewear needs. If you need glasses come see them at this location, they’ll get you right.

I had the most amazing experience ever they are not pushy people. Kyle Is actually the area manager and he was very multitask as picky as I am. I will be back here again their prices are great. I mean like no $400 or $500 frames. Omg! They had serveral option specials! Great day this Saturday!!

I love how patient they were with me.

I 100% recommend coming to the plano location! Kyle is very patient and super friendly he will help you with all your questions and Brenda in the back is very kind she explains everything and answers any question you might have. I’ve been to 2 myEyelabs and this location is for sure the best one I’ve been too!

I met the owner randomly when eyeglasses came up in an otherwise unrelated casual conversation - he suggested I check out his store, and it took me over 6 months before I finally stopped in, but I had a great overall experience - the staff were patient as I tried on dozens of frames, they explained the different options and were never pushy.Just keep in mind that the low price special only applies to a handful of frames and very low/basic prescriptions, so the odds that youll end up paying more are higher, but thats how every glasses place works, ever. I left with 2 good sets of glasses for a reasonable price, and Im happy with the whole purchase. And for those of you who care, they did a good job with cleaning/sanitary stuff.Thanks Ash, thanks Eye Lab! Ill be back

Do not come here!! They lie to get you in the door!! I called 9/9 to set an appt for my son. They have advertised on their site FREE COMPREHENSIVE EYE EXAMS FOR CHILDREN 8-18. CANNOT BE COMBINED WITH ANY OTHER OFFERS OR INSURANCE. After completing the exam, I was told I owe $45. I stated plainly what the site says and that I specifically asked when making the appt are there any gimmicks to this? Do I have to purchase frames etc. because I wanted to try them out to see if I like their services, customer service and eyewear inventory for my family of 5. I was told it was completely free and there was no purchase necessary. Luckily we have insurance and I went on to pay the deductible but I will not be back to this location or business for that matter to purchase the eyewear. I truly hate businesses like this. Luckily I had those funds on me. What if it was someone who truly just wasn’t able to pay and came in based on the exam was completely free for their child!! DO NOT COME HERE

Went in today to get some work on my eyes with no clue on what steps to make But Brenda helped a lot and explained pretty much everything for me .

This is a great place to check your eyes out and have a great staff we were in and out of there quick and efficiently and 10/10 would recommend

The only place I found that I found every thing I wanted under one roof excellent service unmatched by any other

Respect yourself and respect your time by not going here. They dont have doctors, they do virtual eye exams (in a rushed manner). They dont actually try to use your insurance benefits and instead charge you full price. They dont give your prescription and have to deal with corporate to get it.

I would not recommend this place to someone that i didnt like much less someone I did .

Brenda was amazing! So efficient and so helpful! We will be back!

I called in for an eye exam. The gentleman on the phone let me know is was 89$. I walk in for my appointment and Im told the specials promotions they had available. Price had doubled. Everyone was nice, but the sales person on the phone was misleading.

Professional, friendly, knowledgeable, and efficient. Quick experience. Thank you.

Big Shout out for Anthony! Great customer service, uplifted spirit, quick service and a delight to buy from. Went shopping for my dad for new glasses and we were in and out in less than 45 minutes with the eye exam! Anthony is amazing to work with and very attentive. You are very blessed to have him working at this location.

I made an appointment for my 12 year old daughter over the phone to get contacts and I asked them specifically if it was ok because of her age. The “manager” said yes just come in, then once we got there he said she was too young and could only get glasses! Definitely we had to leave as he insisted we could see a dr over a telemedicine appointment but it was not guaranteed! While our 5 min walk in walk out they had two other upset customers complaining about overcharges! Do not come here, it was tempting but this location is not worth your time and money!

They deserve 0 stars. They took my money and now want more money to give me the glasses I paid for because I waited too long. Kyle or kevin claimed he was manager then area director, not sure what real name is would not provide last name but had a lot of rudeness to give. Do not go here. I was skeptical from start and should have listened to gut.Called 1800 # and was told they are franchise and can do what they want, which is apparently take my money, ask why it took so long to pick up, send somewhere else and charge me again to get glasses after adding fees and penalties.

Really great staff and Kyle was a great employee.

Horrible customer service, refused to honor their own policy which is posted on their corporate website. Refused to refund my purchase within the 24hr window that their policy suggests. Totally dishonest business practices.

Love it!!Molly was so attentive and awesome! Very friendly and welcoming. The atmosphere is great, neat and very clean. Molly explained everything thoroughly and was very informative.Prices are great & great variety and so many options!Thank you Eye Lab!!!!

My first time ever being in a eye clinic and I was scammed, lied and played by My eye lab. The review here tell how correct I am.Please listen carefully, My eyelab has been stealing money of customers by telling them wrong price rates on website and on phone, and I have been a victim of such an act.They give you a device where the price is right but charge you more when you pay. And you cant do anything since you have signed the agreement.Therefore, if you wanna dont get scammed dont visit my eyelab since thier are plenty other store who have cheaper rates and let me tell you that they know they doing wrong but wont going to admit, I even have a recording proof of their deniyal of accepting the words of their own customer service associates.

Judy was wonderful and so helpful. The personal attention and the helpfulness of all of the employees was beyond expectations. I truly felt like I was visiting with friends, and that is no longer commonplace in businesses. I felt valued and appreciated. The bonus was the discount they gave! Thank you so much for everything!

I have been fooled by My eye scam, thier website rates dont match how much you get charge.They lie on your face about the rates and tell lies that they had informed you.

Still waiting on the glasses I ordered FOUR months ago. I called the customer service number after two months and was told they would be there the next day..still waiting.. and I paid over 100 dollars for these things..I feel like this place is a scam and I will be asking for a full refund. Stick with a more reputable service.

Dropped in and interrupted a young man employee to get information. He continued to work at counter but decided to wait on me. After I got info on my deal it came to close to $500! I said I would have to go to Vision Works again, and he proceeded to bash them with all kinds of unkind words on how they are cheap, etc! Not very professional. Dont even qualify for 1 star.

From their signs and web site, they advertise $59 for 2 pairs of glasses and an eye exam, or $99 for the same thing with progressives. We booked an eye exam under this premise, only to learn AFTER the eye exam that we dont qualify for the $59 deal because the prescription needed was too strong. Then they charged us $99 for the eye exam!!!!! So if you barely need glasses at all, you can have the $59 deal, but if you have truly bad eyesight you leave not only without glasses, but you have to pay $40 more than you expected to!!!! And there is NO WAY to know that you wont qualify until after youve taken the exam.And to add insult to injury, they refused to measure pupillary distance for the prescription, so we could order glasses, saying that the measurement isnt included in the $99 exam.

Great service. I came early for my sons appointment and they accommodated us. Mary Jane was very friendly and explained everything very thoroughly. Overall Im satisfied!

Really one of the most frustrating and incompetent service provider I have been to in recent years.Had to wait 3 hrs for an exam, and I was the only patient in the store.The tech appeared to be on training and did not know what she was doing.The manager that day could not access the systems cause he did not have the proper password.And to top it all, I have been waiting fir my glasses a little over a month now.So, if you like incompetent unfriendly service and a long wait, visit the Plano store.

While driving around I saw My Eyelab and decided to try them out for the first time. Its always difficult selecting new frames. The young lady that assisted me had patients and stayed with me the entire time as I searched for frames. She suggested several frames that she felt would fit my face. It eased my shopping experience to have such a personal touch. I wanted my glasses before leaving for the Thanksgiving holiday. They were scheduled to come in on November 29, 2019. I received a call on Thursday, November 21, 2019 that my glasses were ready for pick up! The time it took to get my glasses exceeded my expectation. Great staff and many frames to choose from!!!! Excellent Customer Service!!!!!

Great place! I needed to get my eyes checked before my benefits expired and I got an appointment the same day. I was able to schedule it 15 minutes from the time I had looked this place up early in the morning. At first it was kind of crazy doing an exam via web cam I didn’t expect that I didn’t want to be rude because I didn’t know if it was a recording or if she could actually see me but the woman was nice and it was a great experience. Molly also provided great customer service despite being the only one in the store at the time she balanced her attention between myself and the other customers. Also my glasses came in earlier than scheduled. I will definitely be coming back.

Anthony was a really helpful while i was shopping for my wife glasses. He understood my needs and want and didnt push me to buy and help in choosing the right frame and glass and did my wife eye exam for free. Thanks Anthony for your help and i really recommend him.

I went here to come get glasses! Great deals, they DO military discount. Great service. Very happy with service.

Worst experience at my eye lab Plano Texas.I went for regular eye examination and provided insurance information. Since starting I have been asking how much I need to pay eye exam as it should be covered under my insurance . they were not providing any information .After exam done they were saying I need to pay $95 as we don’t support your insurance or you need to purchase glass with us only then only it is going to cover eye examination. It is kind of forcing to buy glasses which was really shocked. I have been asking since starting about how much I need to pay for eye examination cover with co-pay of $10. after that they took 1 hrs to figure out insurance doesn’t cover. They should check all this information before taking exam.On top of it customer services are saying it upto store manger we don’t have control on it then why these people keep customer services. Customer services are for customer. Very very frustrating service.

I took my son there to get contacts and glasses for him. I went at 6:30 PM and the center closes at 7:00 PM. The ladies there were extremely helpful (my son is new to contacts so they had to teach him how to wear them). They stayed till one hour after their closing time and had a smile on their faces though out. Got myself a great deal too. Highly recommended!

I had to get an eye exam and get a couple of glasses made. Was in and out within an hour, that too on a weekend walk-in. The glasses will be ready in 2 weeks and I was given an order # to track the status.Lastly, the staff was courteous and followed all the social distancing rules in this crazy time.

So totally impressed with this store. Having recently had cataract surgery and needing a further procedure, I was wanting temporary glasses for driving.The consultants were so helpful and the exam was very thorough although it was virtual. I was sceptic to say the least!It was necessary for the glasses to be posted to me in NZ as I would be flying home before the glasses would be ready for pick up.To my delight, they phoned a week later to the day, including the Christmas closed period to say they were ready for pick up!I had chosen a tinted pair and a clear lens with the help of an assistant and I am over the moon with both.The service was great, the glasses are fantastic and I give them thumbs up for service, quality and value.They also refunded my air freight cost! How about that!

I am new to the area so I needed a place to get new glasses. I found them friendly, efficient and professional. I was told it would take 10 -14 days so I was very happy when I got a call on day 5 that one of my pairs was ready.Thank you

Very long wait even with appointment. Staff was unfriendly and very unprofessional.

This location is under staffed and you can’t even make a call without being on hold. I was emailed that my order was ready went up to the location then was told they would be ready on 3/27 and they will call me. It’s 3/31 I called today and now they will not arrive until 4/3.

ASHLEY AND RACHEL ARE THE BEST EVER!! THEY GOT ME SET UP WITH MY NEW GLASSES 🤓 AND I CAN SEE NOW YAYYYYYY!!! RECOMMEND THIIS LOCATION HANDS DOWN!!!

Mikaela was wonderful and super patient with me because I couldnt decide on a pair. Ended up with two. Dr. Ly was also wonderful and explained everything to me. Great customer service all the way around!

My wife and I both went in for an eye exam and eyeglasses. The staff was very informative and welcoming. Our experience was pleasant and this was our first visit with them.

I love My Eyelab! Glasses came within a week and Rachel was such a big help through it all! I got 4 pairs with all the bells and whistles on them for an amazing price. Definitely recommend this place!!!

GREAT SERVICE AWSOME RECOMMENDATION ON A DIFFERENT BRAND OF CONTACT LENSES

So I had my eyes check today and it was different. Wow technology! Eye exam from a distance? Who would figure?The staff was very helpful, courteous, friendly and knowledgeable.So Ms Judy helped me out on my selection of frames and lenses. I Know I was a pain but she continued to be patient and kind; it was wonderful experience, can’t wait to get my new 👓.Yay!

I went to get my eyes checked for contacts, my first time having contacts. After my visit, got a call about the trial contacts were ready for me to pick up. Rachel was very helpful teaching me how to put contacts in, she made the experience great. Highly recommend my eyelab

Oh my word! I can’t say enough good things about my visit here today! The ladies at My Eyelab really went out of their way to take care of me...huge shout out to Mikaela, Molly and Ms.Judy! My appointment was scheduled for 5:45 and although I arrived there 20 minutes early they didn’t have me wait. Again, if you’re looking for good service and friendly environment don’t hesitate to give them a try...Thanks again :)

This was my 2nd eye exam since a recent eye injury required me to get glasses. I was just walking in and everyone was very helpful. Mikaela was very helpful and attentive at helping me get the right glasses that I wanted. She even helped me with some savings.

This place is a scam. I went in to buy glasses for my son. We already had a rx that was recent. I believe the deal was buy 2 pair of glasses for 69.95. As soon as we walked in and showed our rx, the person quickly told me that the rx would have to be upgraded to different lenses meaning almost a 170 dollars for a single pair.I came back to the place as I had called the 1800 number who said that what they advertised was supposed to be the 2 pairs for 69.95 on ANY frame. I went back in and the person said that their location was a franchise and it was not applicable and how they wouldnt make any money on what they advertised. They also showed us the glasses that were eligible for the 2 for $69.95 which were a handful and they were round and very ugly. I would not recommend this place to anyone.The advertising is very misleading. I went online to Zenni optical and was able to get nice frames for my son. I would never recommend this place.

My eye lab, It was fast and Easy, the eye exam is free and $59.95 for 2 glasses. That’s is good deal. Because some eye doctors place the exam is $80 and one glasses is $280.

Kyle was nice a manager and the employees were nice to

Everything went as scheduled. Staff is good. One thing I am very much disappointed is the price of the frames. I purchased a frame (Nike 5003) for $174. When I checked the price on Amazon and other websites, price ranges between $65-$85. I dont why Eyelab charged $174.

Pushy. No real customer service.

Anthony from eye lab gave me excellent service. He was kind efficient and answered all my questions.I strongly recommend eye lab.

Very friendly staff. Large selection of frames. Cheaper than Americas Best eyeglasses and contacts with vision insurance. Will be referring friends and family here for sure.

I am really happy with the service Mary Jane gave me :). Went with my wife to look for a pair of glasses since my current glasses broke.. She went an extra miles with me and gave me some contact lenses meanwhile I waited for my glasses to arrive. Thank you for your service and doing that extra miles with me. Mary Jane. I will definitely recommended you.

My first time visiting and the staff was very helpful. Her name is Jessica. Great customer service and very informative.

Experience was great, no long wait, staff was nice and amazing, thank you Mary Jane!!!

This time i liked the lady better n she wore a mask and was on top of things. Last time I dont understand bathroom closure. He was able to see me without an appointment. Everything seemed to take forever. I was only person there. I saw a try at trying to upsale me spending more money on top of 2 for 59 deal to find a cheaper way than 130 he was saying n i decided to settle for 95 deal n 1 pair of glasses because i just needed one. He was good at handling walkins though n current person. Most times i asked questions he couldnt hear me because he was at desk in other room.

WONDERFUL EXPERIENCE !! JUDY AND MIKAELA WERE EXTREMELY THOROUGH! EXAM BY DR LY WAS ALSO THOROUGH!

Everyone was incredibly nice and helpful with any questions I had and it was overall a very pleasant experience.

Worst company ever. Total scam. Please save your money and do not use eyelab. Company gets customer in by showing buy 1 get 1 free promo and free eye exam. But once you get in it is more like a big trap. They do not completely adhere to warranty policy. Very unprofessional and rude customer service. Too bad I cannot give 0 or minus stars.

What waste of money. Spent 145 for the exam. Didnt even get a trial pair of contacts or glasses.

Molly and the entire staff were extremely helpful! Got my 2 pairs of glasses at a cheap price thanks to my eye lab!

The staff Judy and Molly were extremely helpful and friendly, they were patient and i was able to leave there satisfied

Great service by Molly and the rest of the staffs. I would highly reccomend this place!

Mikahla was phenomenal! She was extremely knowledgeable and very helpful while making the visit almost enjoyable!

Sooooo ended up here when we were supposed to be at the eye doctors office closer to the Walmart. (Still pretty new to Texas). I saw the sign and assumed I was at the right place. Went in, told the very nice lady that we had an appointment for three family members. She kindly confirmed that we didn’t have an appointment, and said they would still take us. Probably should have, at that point, gone to the right doctors office but the kindness and friendliness of the staff totally won me over. They were awesome! It was a little awkward getting an eye exam from an optometrist on a tv screen, but it worked out none the less. (Sorry to the doctor for my awkward reaction, you really were awesome!) lol. Most of all, I had my chihuahua with me (forgot his leash) and they let him walk around and soak up the attention. They gave him some love for sure! I will definitely recommend this place, and if you accidentally land there when you’re supposed to be at another place, stay! They will treat you awesome!! Thank you all, for the great experience.

Was treated with respect from the moment i entered the location. Was not pressured to get glasses i did not need and they did everything to make sure i was getting the best ones for me.

First experience eye lab is not good attitude ffg or the customer service.And the service not good you need to pay more your glass and the checkup your eye too much higher amount.For me never come back the store not good service and you pay too much for your glass attitude receptionist no good.

Molly was great. Prices and selection are better than Walmart!!!

It was very accurate and wonderful service.

Great place!! I Got my glasses a week early . Friendly staff🥰

Very good customer service with amazing deals

Very good Experience definitely recommend it!