Walking in I was greeted by Inna. Inna assisted me with finding a specific pair of glasses one pair was not on the display and another pair I overlooked. Kaitlyn Helped me with the process purchasing of my glasses and was patient with me through choosing the different options for the glasses even when changing my mind. And Justin was attentive to my needs when Inna was assisting another customer. Staff is very friendly.-10/10 Would definitely go back

Alex is an amazing employee! She is extremely helpful and knowledgeable of the products. Thank you for the great customer service. We will definitely be back.

I was just window shopping for glasses for my son. I was greeted by Justin and he made us feel welcomed and not pressured. As we were trying on glasses, another woman came to check on us to see if we had any questions. We bought glasses that day. Wonderful and quick service.

Inna was such a big help deciding which glasses were the best fit for me!!!! Ask for Inna next time you’re there!!

I had a great experience my first time in the store about a 1/2 a year ago. I didnt feel pressured to purchase any one particular pair of glasses and was allowed to just browse and shop for glasses that I liked and that fit me well. Kaitlyn was particularly helpful with pointing me to larger sized glasses which I always have a hard time finding in other stores and she also took special care to make sure my order of glasses and contacts was correct. The order turned out to be kind of larger order than expected due to what I needed to spend with my FSA. x^_^ Kaitlyn was super patient with me through the whole process which I really appreciated.Went back in today to see if I could use my warranty on my two favorite pairs of glasses (one of which was actually recommended by them and I was initially on the fence with) and they were just as great and helpful the first time even with the amount of people they were handling coming in and out of the store. Kaitlyn even remembered me from my last visit which was really nice.All in all I definitely recommend heading in here when look for your next pair of classes. You wont be disappointed. Oh and of course talk to Kaitlyn!!

Love this Visionworks, staff is always helpful and location is convenient. Inna always gives the best customer service, she is so positive and works hard to use your vision health insurance so you get the best deal. My husband and I have used this location for many years and will continue to go back.

You can take your vision Rx anywhere. Glasses are glasses. Contacts too. Right? So why choose this Visionworks location? Let me tell you: its convenient. Just off Central @ the Geo.Bush. Theyre also fast. Theyll make you feel welcome but wont waste your time, and your glasses are finished when promised. They also care. About you. Their customer. They make the effort to fix a problem with your glasses; even if its your own fault! Give them your repeat business and the recognition will pay off. And not only is Alex thorough and professional, she is a quite lovely woman; a very apparent quality whether youre wearing your glasses, or not! :-)

Spectacular customer service! They really care about their customers! Can’t believe it!! I went there with my broken frame, and they fixed it on the spot until my new frame and Rx lenses are ready! Highly recommend that place! You won’t get disappointed!

Loved my experience . I had to fix two eye glasses that I bought from outside the US. Inna did it for me in less than 5 minutes for free. She is a thorough professional. They really concentrate on providing good service rather than extorting more money from customers.Found my go-to eyeglasses place 😊 highly.recommend this place

Love the service. The doctor was great and the optical side was even better. Got a great deal. Thank you

Maria was wonderful! I had called all over and everywhere had told me it would be 7-10 business days before they could get me anything but, vision works said come on in and i was leaving with a new pair of glasses within 30 mins. Thanks so much guys!

Inna is amazing! We had issues with our insurance and both ladies were so helpful. I am extremely happy with my experience today.

Don’t ever go here. First of all, the managers speak terrible English and can’t understand what in the world you’re trying to say. They never call when they say they will. Terribly organized and poorly ran. I had called the manager lady to check on the status of my frames that I had dropped off to get lense put in them. She broke my frame on the by spot and then tried ro convince me that that’s how I dropped it off. I wore those frames multiple times and even the guy who took them from me did not notice any broken parts. And then after this lady tries to pop the lense out of the frame, it breaks and she tries to act like this is how I dropped the glasses or. The people are unethical, unorganized, and it’s not worth your time. They messed up my order twice now and this whole process is taking a month when it should only have taken a week elsewhere.

Alex is the definition of exceptional customer service! She went above and beyond to ensure that I had the best experience purchasing my new glasses. I am so grateful for her knowledge and patience. Thank you.

Can I buy all the frames!!! The selection is vast and I felt personal attention through the whole process. Where can you get that these days. Thank you Inna.

Jaraed did a great job helping me pick up my glasses more than impressed with his knowledge And on selection available best customer service I’ve ever had five stars all the way thanks Jaraed

First time getting my glasses at this location. Great personnel, very knowledgeable and friendly. Helped me to get the right frame and lenses. Ended up getting a second pair of glasses, sun glasses. Highly recommend this place for all your optical needs!!!

Kaitlyn was so helpful and sweet!!! She really took the time to help me pick the right frames for me and was so patient!

Alex is always so helpful and kind! I’ve been coming to this vision works for years and she knows me by name. Always great service!

Kaitlyn is so great and helpful! Everyone was welcoming and tentative. Great service!

Love this place! Inna helps me every time… and I just ordered my seventh pair in 15 years! I’ve shopped ALL the stores. Save your time and start here.

Just finished purchasing a new pair of glasses. I have been a client here over 7 years. Always excellent service. Great selection of frames. Inna has taken care of my needs for the last 6 years. I highly recommend Visionworks Parkway Crossing.

Inna was really chill and helpful and explained everything very clearly. She was also really nice and experienced and got me through the process of buying a pair of glasses really efficiently through her master knowledge of the system. Would definitely come back!

Great customer service. Entire staff is friendly and helpful. Maria helped schedule eye exams for my two kids and went above and beyond expectations.

Alex was great in helping us choose a frame. Great customer service and very helpful. We will be back to see her as it was a great experience.Thank you, Alex!

Kaitlyn was great! She helped me pick out the perfect glasses. I have never decided so fast! Highly recommend this location and Kaitlyn

Kaitlyn was excellent from beginning to finish. She made sure I knew about all of my benefits, discounts, and pricing before purchasing. I was able to leave with two pairs of glasses that I absolutely loved for the price of one. She was extremely helpful and friendly!

This is a great place and very friendly! They are very knowledgeable. A+

Ive been coming to vision works since I was a small child and am now and adult. Miss Inna has been amazing with choosing the perfect frames for me each year. She made an easy transition to going from my mom paying to paying for myself. Im always look forward to choosing my glasses here.

Kaitlyn Was polite and professional. She only adjusted my glasses but Am thankful the whole time I have on my glasses I have not been able to read out of them and she showed me how adjusting my nose pads makes a big difference. I’m so thankful that I came today.😀

So I went into this VisionWorks today because I had ordered some glasses that didnt fit very well. I was helped by Kate who spent all the time it took for the glasses to be exactly perfect. She continued to work on them until they were exactly where I wanted them. Great service and truly appreciated! Thank you, Kate! You were really helpful today.

Ina is AMAZING! I have been going to this location for over 10 years and I always am taken care of!

Kaitlyn, a super women she worked more than 1 hour for us live this place strongly recommend and the manager is also good

Great service. Great visit. Kaitlyn was extremely friendly and helpful - offered great advice. Highly recommend!

Inna is a great help. I have been coming to see her for over 20 years, so its like working with an old friend!

My first time here, Kaitlyn was super helpful and professional. She was able to match me with some great glasses faster than I ever could, she was fast and efficient. Had my eye exam with Dr. Amy Davidson, she was great!!!

Inna was super helpful and help me find an awesome deal on my new pairs of glasses. Super professional and the store is kept very clean. If I could give them 10 Stars I would!

Inna is alway helpful every time I renew my prescription on my glasses or have to get replacements. I highly recommend you come in and ask for her!

Kaitlyn was so helpful and knowledgeable about all the options and made the whole experience of getting new glasses so easy!! Will never think twice of going anywhere else when I need new glasses!

I had an amazing experience with Alex at Visionworks in Plano. Not only did she take the time to explain my glasses and situation, she took the time to carefully consider my options and helped me make the right choices. Absolutelty recommend coming here for all your eyeglass needs!

Inna K. was very helpful and so friendly. I forgot my prescription and she was very helpful and understanding in helping get it sent so we could purchase same day. Iwould definitely recommend this location.

Inna was an excellent associate. She was knowledgeable, kind, and saved me $160 by offering a warranty that a sister store, park/Preston, did not offer. Highly recommended!

Overall great experience. Manager was really helpful.

Kaitlyn A assisted me with both pair of new glasses. She was courtesy, kind, and most helpful. Thank you for making my first experience with Vision Works a Great one!! Diane S

Staff were great and friendly. Gave good explanations of all of our options and pricing along the way. Shoutout to Kaitlyn who helped me pick the right type of transitions for my new glasses!

They have a big selection of glasses styles to choose Inna was very polite and helpful to explain me in details my insurance coverage .

I being customer for the past 3 years and Inna is always friendly and helpful

Definitely got me some nice new specs. Mrs.inna helped me out so much & I really appreciate it

My visit at Vision works went really well, Kaitlyn was very attentive and made the process for getting my glasses go smoothly. As a first time patient, Kaitlyn was very welcoming and answered any questions or concerns that I had.

Inna was great at helping me pick out the perfect frame and type of lenses and frame. Very helpful throughout the whole process.

Alex is THE BEST! She helped me pick out awesome frames and made sure I was getting the best deal. Thank you!

I was confused on what to get for myself, and Angie was there helping me and explaining to me everything I needed to know about wich pair of glasses, I needed . Angie is an excellent worker and has amazing customer service.

Inna did a GreatJob. I am a returning Customer and very satisfied with her Service.

Alex is absolutely amazing. Great customer service!

Wow just left visionworks and Amy the doctor was awesome and Kaitlyn was great to work with for the glasses. Keep up the good customer service.UPDATE just picked up my glasses and they are as perfect as could be . They even came in a week earlier than promised. I will tell everybody to use this Visionworks.Thanks Rickey

Kaitlyn was amazing fixed my glasses right up!!! Made them look brand new!!! This location was amazing!!! Come get glasses from here!!

Kaitlyn was the most helpful person and very cordial.

Kaitlyn is the absolute best, very patient, professional and helpful. Go ask for her if you need glasses or contacts! She makes it a fun and easy process!

Inna in east Plano is always helpful and quite knowledgeable, friendly and yet very professional. We come back here every year for her help! We recommend her!

The whole staff is great inna,Alex,Maria,Kaitlyn, and jared are all helpful nice and look forward to giving customers savings.

Kait was super awesome and the staff were very welcoming! Please, check them out. :)

Alex was wonderful! Helped me with all my questions and glasses!

Kaitlyn adjusted my broken glasses perfectly at no cost while another male associate was able to schedule my exam for the next week and pull benefits so I could look and price check. The entire crew is nice and attentive.

Have inna help you! SHE IS AMAZING. I love it here. Great service and very professional.

Inna is great. Really fast and friendly. Got in and out in minutes.

Love it here. Maria is awesome

Great customer service. Alex is amazing!

Inna was so kind, adjusted my lens and was so helpful!

Great place with great customer service! Kaitlyn was extremely helpful in getting me the best price for glasses and contacts.

Inna is fabulous! I love her personality and I will definitely recommend her to all of my family!

My daughter broke her glasses. I went in to the store and found out they were still under full warranty. They swapped the frames out and I was on my way in just minutes! We’ve been coming here for just a year or so, and we love the people at this location. So helpful!

I had a great experiencethe staff was great would recommend talking to Kaitlyn for help 👍🏼

Alex and kaitlyn are so helpful and kind always!! I love coming here, they make it all easy!!!

In a has been great. I’ve been coming hear for several years and always great to see a familiar face.

Alex was great. I would recommend this store to everyone.

Kaitlyn was very helpful! 5 out of 5 recommend!

I have used this location for years. The last three times Inna has been there to greet me, remember me, and help me get what I need! I wont be going anywhere else.

Alex was absolutely awesome! She is the reason I visit this Visionworks location. Thank you for the outstanding service.

Alex was awesome! Great customer service!

Inns was really helpful and gave me great recommendations

Kaitlyn is the BEST. Great customer service and really helpful in finding just the right frames for me. If you need new glasses or contacts go see her.

They were great helping my Mom get her glasses!

Absolutely horrible service.My first time here I scheduled a regular eye exam, when I came in the two girls at the front were very kind, but Dr. Amy Davidson was incredibly rude.I was quite offended by her impolite and crude approach when I tried to express my concerns for my prescription. It was very unprofessional and left me feeling unheard and upset.I came in for an eye exam and left with nothing more than a poor experience.I would not recommend this location.This is my honest review.

Inna is the best! She quickly found what I need. Great customer service!!!

This place is gorgeous with lots of options & Kaitlyn helped me for everything to get my selection to insurance work.I highly recommend Visionworks👍🏻

Kaitlyn was great help in the whole process of helping me choose out frames and answering any questions I had through the process. :)

Amazing experience with kaitlyn! Very professional! Highly recommend!

Great experience with Kaitlyn! Highly recommend to come!

Inna worked with me and it was a wonderful experience! I got all my features in my lenses and transitions, polycarbonate lenses, anti glare, blue light filter $260.00

Very professional. Everyone is great especially Neena

Inna k is sooo sweet and provided great service!!!!! Extremely happy with the service at this location!!! Highly recommend love my glasses!!!

I love this location. I went in to find 1 pair of glasses and ended up buying 3 pairs, because they had so many trendy selections to choose from. I was working with Inna who is an awesome technician. She helped me in every way she could. Highly recommend.

Kaitlyn was super helpful and even adjusted my glasses when I came to pick up!

Inna was awesome! Fast, thorough and courteous.

Inna helped me out she was amazing and very nice!!

Great customer service from Kaitlyn. Friendly, very helpful with the whole process.

I broke my glasses & I came in & they took care of me right away. Inna at the Plano location on north central expressway was great!!! Made my day.

Maria is an excellent manager! She always helps me find the right frames for my glasses as well as friendly, and professional. She keeps her store in top shape and the workers never miss a beat. I recommend this store to all my friends and family.If you are looking for good customer service this is the store to want to be at!

Sales experience was great. Kaitlyn seriously took the time to make sure I get all the discount that was owed to me through my insurance and the promotion that was occuring at the time.

Had a great time with Kaitlyn A. Highly recommend!