Brian was amazing. He helped me find what i needed, after I gave him my limits and parameters, walked me through the backup transfer process and constantly offered advice. Im happy with my upgrade because of his attention and determination to get me what I wanted.

Porch’s was excellent. The entire staff assisted me, and they provided help with difficulty porting from Verizon. I am grateful for her patience. I highly recommend this location.

When walking in I was welcomed and helped immediately. The salesman Brian is who helped me and he was great. Knew just what to do to resolve my issues. He was also able to lower my bill. Great experience!

Visited the store on Friday to upgrade two phones. We were greeted immediately by Chelsea who was more than happy to answer our more than normal questions, walk us through our potential charges thoroughly, and was very patient as we attempted to transfer all our data. She couldn’t have been more helpful or pleasant to work with while we there. We had a great experience and will be back!

The customer service was AMAZING. DJ, Brian and the entire staff were friendly, knowledgeable, helpful, and patient. I 10 out of 10 recommended doing business with them

We had a wonderful experience with AT&T! We swapped from Verizon and we’re already so pleased. Porcha did a great job helping us figure everything out and helping us pick out new phones. I’m so glad we made the switch!! Go ask for Porcha!!

Best ATT Store among 7 different states I have lived in!!!! Amazing with customer service and helping families getting amazing service !Brian is 10/10 customer service he will make sure you feel like part of the family!!

Upgraded Dads phone. We were helped by Brian. Yet everyone in the store was very friendly! Brian hooked my Dad up, so if you need a phone an wish to switch to ATT please see Brian!

Brian gave excellent customer service and walked us through every step even syncing our accessories.

Brian and DJ were very helpful and polite. They answered all the questions I had and were very knowledgeable.

Porcha was real sweet and helped me with the services asked for. She did amazing

Wonderful service. Very knowledgeable. Brian was great helping me

Chelsea was great! I had a lot of different things to take care of and she helped me out with everything. I accidentally left my phone charger there and she held it for me & remembered me when I came back to pick it up. I really appreciate everything she did!

Brian at the Prattville location was amazing! He went over and beyond to take care of everything we needed.

Loved Brian so much, excellent help to us. Helped us and we are grateful he’s here to help when we need him!

This place is completely pointless. Anytime I come in to have anything done all they tell me is do it on the app or call tech support after tech support tells me to go to a location. Must be nice to get paid to play on your phone and occupy space all day.

Great customer service. Shay was very helpful and went above and beyond to handle my problem.

Aaliyah is a true professional at her work. Her genuine passion for helping her customers was found to be most refreshing! Furthermore, her knowledge of the wireless technology and products was most helpful in helping me make the best purchase for my needs.was most valuablevariablevaluable and really helped me in choosing the best phone for my profession and personal use.

This is my third AT&T store in two days. Morgan Eady was very nice and respectful. She was very calm and patient with my lack of computer skills. She delivered what I would call “KNOCK YOUR SOCKS OFF” customer service. I am very appreciative of her level of support towards my needs. She was an exemplary employee.

Brian was so helpful when we came in to upgrade our phone! What a great experience!

The service i received today was really good Porcha was so good and patient when helping us with our new phone

Service was great. The staff was super friendly and very helpful.

Porcha fun and very good experience the ladies are very knowledgeable.

We went to the store to get screen protectors, cases and accessories for our new phones. On entering the store we were immediately greeted by friendly staff. Then quickly assisted by helpful professional and knowledgeable salespeople. One of whom was Mercedes who quickly assessed our needs and found the correct equipment for one phone. Excellent service. She had assistance from Cody who helped complete everything. Both were great.The atmosphere in this store is completely different all the sales team seem to enjoy what they are doing. They all work together. We felt Cody was the strong positive influence, encouraging and teaching his people.Great store, great service great people!!

Employees were fine. They were doing their job. But the way business was handled sucks. Found out from another location that they werent a corporate location so they were not able to do a lot of things at this location.

Porcha was extremely helpful! I will definitely return to this prattville location. Keep up the excellent, efficient service!!

Aaliyah smith was the best. Spent hours handling a problem for me and definitely deserves a raise. Along with the rest of the staff. Definitely the best help I’ve ever had with cell service

My husband and upgraded our phones and our Customer Representative Chelsea was really nice and very helpful. We love her sweet personality and awesome attitude!!

Chelsea and each and every associate were AMAZING! Friendly, attentive and efficient!

Thanks for your excellent customer service Porcha

Porcha and Chelsie were awsome thank you for hiring and keeping them

Aaliyah was very nice and helpful and got me all my accessories I came in the store to get.

I want to think the young lady that help me today. I have been a gold tier costomer for 20 years. I spent over $4000.00 with AT&T last year alone. I have never had such a bad experience in a place of business. You had a bad attitude before you even asked what I need..not can I help you? Wouldnt even given me to explain that I just bought a $300.00 phone for my 74 old mother. An their was a promble with sisms card. You cut me off. You stated you were not going to touch the phone that I purchased a hour earlier. I ask for a refund then. Planning to go to Montgomery location and buy a phone . Still AT&T... You got even madder and stated you can give me a refund because you wasnt going to lose your job.

Morgan was the Best!!! Every problem I had she fixxed with with ease! She’s very knowledgeable and her customer service skills are awesome! It took a very long time for a necessary update to finish running and it kept having problems so it wouldn’t complete, but she figured it out and fixxed it and even fixed problems with the 2 other phone lines on my family plan. I normally HATE having to fix issues with my AT&T lines but she made the whole process painless!!

Kristin was simply amazing. I’m transitioning back to Alabama and was having issues setting up a new line of service online. I called on my five hour drive and told her exactly what I wanted and that I was limited on time. Not only did she listen to what I wanted, but she got me in and out of there in a timely manner. She was kind, and such a joy to work with. Truly appreciate you helping me set up my new line of service today.

Prattville AT&T needs to be restructured in customer service with assistance to customers. I purchased a iPad case but Aaliyah (AT&T employee) and I both realized it wasnt the right size before I left the store. She wasnt able to give me a refund because she wasnt management. Aaliyah asked the manager but since she (manager) couldnt locate her device I wasnt able to get it; therefore, I was sent to the Wetumpka AT&T who didnt have a case that would fit nor could give me a refund since the stores are under different entities (bought by other companies under the AT&T unbrella). So, I came back to the Prattville store to get a refund and the employee tells me it will be 3 days before the refund would be noted on my account. AT&T this is BAD for business! Please get this Prattville location some training or something!Sincerely,Casey Katrina Lewis

My mother and I went to the store with my newborn daughter expecting to be there for hours, due to past experiences. I needed a new phone due to having low storage. Christopher assisted us and was very knowledgeable of our issue and plan allowing us to do a shared upgrade without deactivating my fathers phone who was in a whole other state. Not only that but he was extremely personable and funny. He was reassuring and engaged in our transaction the entire time. We walked in and at 4pm and left by 447pm! The fastest, easiest and hassle free upgrade I have ever done at an AT&T store ever!

Nice but very slow. Understaffed every time I come in here.

Everyone at this location is so nice! We had a great time getting new phones and had no problems with the process! Lex was super helpful and answered all of our questions with a smile. Definitely recommend!

Brian was an excellent help!

Morgan eady was very very helpful and kind and amazing she lowered my bill by a lot will highly recommend she made my day!!

Brian was very knowledgeable and helpful

Tracy the manager was great. Chris, the associate that helped me, went out of his way to make sure that I understood the plan, was satisfied, and got great value. I cannot recommend this location highly enough

I just got a brand new iPhone 12 with Verizon the other day. I’m not entirely happy with the service and the price I’m paying at Verizon. I stopped by AT&T to see what they could offer and compare prices. When I walked in the building, I was not greeted or anything. They weren’t busy at all. The store only have 2 other people in it. None of the workers EVER said anything to me. Not we will be with you in a min or nothing. NEVER SPOKE A WORD TO ME. After about 15 minutes of sitting there, I walked out. Very very very unprofessional in my opinion. I was there to switch carriers and literally give you MY MONEY. I will never use at&t because of this. Very unprofessional and rude

I had a horrible customer service experience at this location with the manager Bryant. I came into the store for a simple exchange and waited over 45 minutes. The iPhone charger I had purchased from AT&T was defective. Every time I plug it in my phone states that it does not support this accessory. He immediately began to give me excuses as to why he could not exchange the item stating that it was extremely damaged. I will insert photo below. I stated that the material was white braided material so some of my makeup may have transferred. The charger is not damaged at all. He proceeded to blame me for the defective charger and refused to exchange the item. I will never return to this location again. The manager clearly displays poor leadership and customer service skills.

Very nice & helpful staff!!

Terance Was absolutely fantastic I was seriously considering leaving AT&T until he helped me work out a much better plan to fit my needs. He went well beyond just selling me a phone he took the time to look into my coverages and demonstrate to me the benefits of staying with AT&T.

Drove all the way from Eclectic to Prattville because the website said it was open. At 3:32 in the afternoon, Door was locked and no answer when I called. Waste of gas, time, and still no phone. Make sure you call first

Always a pleasant atmosphere all the associates are very knowledgeable and oh! so helpful. One of the most appreciated thing I love THEY dont pressure you to buy and that will lead to purchase whatever you can afford and not something you may regret later.

Kristin was an amazing associate whom helped us fix several issues. She also has the kindest spirit and an inspiration. Felt like we were best friends.

Incredible service, the manager introduced herself and made sure we had a great experience. Amazing work y’all!

Walked into the store and they had 4 people working but only 2 of them helping customers. I waited for 45 minutes and still hadnt been seen. One of the employees a younger guy packed his stuff up and left when they were 4 customers still waiting to be seen. Another employee left the store to take a customer their phone next door to Jim and Nicks while they ate. Totally dropped the ball on customer service. I honestly want to switchback to Verizon.

Great service and we appreciate the military discount for our family!

Came in this location to get an upgrade for my old phone and to get my step dad a new phone. We were help by Terance, an associate of AT&T. Terance not only helped both myself and my step dad get new phones but also kept us entertained the entire time. I highly recommend this location due to the friendly staff!

The way it was not all that long. Could’ve been 10 minutes. The attendant was thorough and most helpful. He honestly took time to try and explain everything to us and answer all our questions.When you go in thinking you can add a line for five dollars a month and get a special deal on the phone for $10 a month that’s just about all the cost you are thinking of before you go in. The attendant explained everything but we’re still stunned and a bit confused as how it got to be $75 a month!RESEARCH! RESEARCH! RESEARCH!BEFORE you go in!

Sheilah was very helpful today! She was very sweet and helpful! I would highly recommend going to this store versus any other AT&T! All the staff members were friendly!

I was very delighted with Chris Thompson help.He was steadfast in getting the job done and exceptional nice.He enjoys his job and performs excellent service

The employees at this location are friendly enough and always have been. My problem is that they are not knowledgeable enough about the products, or service or promotions they have. Not even the plans. Went in to return a phone i ordered online and they had no idea what to do after sitting there for 40 minutes they told me “Oh order track just not working, they’ve been having problems with it”. Since I couldn’t return the phone in store when I went to upgrade I ended up having to open a another phone line/number so I could upgrade until they receive the old one back. I’m not to upset about loosing my number of 5 years but the employees need to be retrained or something. I knew more than they did about their own products, and wonder why customers order items online and don’t come into our community stores. SMH.

Sheilah was awesome! I can’t even see my screen protector it’s so perfectly in place. And she put my phone in my case for me. Everything looks great!

This A T &T store consistently provides outstanding customer and technical service. The employees are professional and knowledgeable. One employee named Tracy has assisted me on more than one occasion solving problems and concerns. Her personality is exemplary and she is definitely an outstanding asset to the A T & T organization.

Sharron has provided me with the best service for years. It’s always a pleasure. The level of trust has made me feel like family.

Sheilah has been nothing short of great she is very helpfull an very delightful personality she convince me to get the samsung 21 plus an might I add I think is a great phone so thanks to Sheila for her wonderful assistance 😊

Jr. was very courteous and patient with me since I hadn’t purchased a new consumer plan in about 10 yrs. A lot has changed since I had a palm phone and some associates can make you feel really bad for not knowing about all of the current features. He didn’t do that. He was really nice and he should get 5 stars today!! 😊

We had a very good experience getting new phones and changing our server to AT&T. The process was time consuming because of getting new phones set up and turning in old phones. Our sales person (Terrance) was very patient with us and very knowledgeable about the phones and the process.

Lex was great! Thanks for the great experience. Very professional.

AT&T Rep Chris was awesome and not pushy. Great customer engagement and patient. Worked quick to get me back on the road. Team member Sheilah demod her Smsng Note 20 and her ear buds for me. Awesome team work and atmosphere.

Had a great experience with Chris. He was super helpful!

We have had the best experience at the ATT Store in Prattville, Alabama. Lex is wonderful at providing excellent customer service.

Lex helped us and he was amazing. He deserves a raise. I highly recommend him for any and all needs that you may have at Att in Prattville Al. Thanks Lex for making our experience a great one and for going out of your way to help us.

Chelsea was fantastic and thorough.

Tracy was a lifesaver. I thought I had lost everything when my phone broke but she got me linked back in with a new and better phone with a better plan. Lex also was a big plus. Love everyone here - turned a bad day back round to a really great day 👍😃

Kristin is awesome! Perfect screen protector installer! Very personable and knowledgeable.

Morgan is very friendly and helpful

Outstanding experience, very helpful. Sharron Austin explained everything and was extremely thorough.

Sale associate Sheilah had a very positive attitude and was very helpful I would defiantly recommend her help for future services!!

This has been the best experience that I have ever had in my life!!!! Awesome sauce. I’ve never been more excited to visit a cell phone carrier and switch providers!!

Shay is a rockstar!

Great store. Great experience. Couldn’t ask for better service!

Sharron was WONDERFUL! Went above and beyond for us!!!! She got us set up with new phones plans, a new phone and AT&T tv! So glad they were able to save us some money!

Wonderful customer service and the manager, Brant, truly treated us like family. We will definitely be back!

Sheilah hart was absolutely amazing and went above and beyond as far as customer service goes. I would recommend anyone to Visit her for all their wireless needs and more!!

AWESOME EXPERIENCE. EVERYONE WAS VERY NICE. WOULD RECOMMEND TO ALL MY FRIENDS BUSINESS ASSOCIATES.Jim HowardPresidentMontgomery Motorsports Park

Tracy went above & beyond helping me find the right case for my phone! I’d highly recommend this AT&T store to anyone !!!

The folks working the AT&T store in Prattville absolutely rock. Sincerely nice people that are driven to provide great customer service with true care while always maintaining our satisfaction as consumers.

Sharron is amazing at her job! Knowledgable and fun to work with, we will be working with her again in the future!

Excellent service. Tracy Lawrence was very helpful and resolved the problem with my new phone.She is a highly skilled professional, an asset to this store.

Sharron was remarkable and very professional. She made the new phone plan set-up process smooth and easily.

Sheilah has been the best customer service i have seen in a while need more like her very down to earth

Sheilah was very kind helpful and considerate. Great store to go to.

Sheilah did a great job assisting me today. I got a great deal and was very satisfied.

Very friendly employees! Great atmosphere.

Hands down the best customer service Ive ever got. Lex Layton explained everything and we left without any questions.

Great in store experience. Lex Was very helpful. One happy Customer.

Awesome experience. Sheilah was amazing! Very efficient and helpful and friendly.

Chris and Sheila are out of this world! They go far beyond the norm of customer service, they treat you like FAMILY! They both deserve a raise!Ive been with AT&T many years. With employees like this who would want to? Thank you Chris and Sheila!

Kristin was great!! Will be using her next time I come into AT&T.

Lex provided excellent customer service from start to finish. My family and I were very appreciative!

Sheilah helped us get a new plan and new phones shes amazing!

Tried to work out a better plan. They are allowing me to leave and go to Verizon, so that is what I am doing.

Sharron at the Prattville store is awesome and helped me set up everything I needed on my new phone and get my contacts and pictures transferred over. Great customer service.