Service rep was very knowledgeable about the products and was able to efficiently answer all of our questions. Looked for every opportunity to make it a better deal for us. Only drawback was the checkout process was slow due to connectivity issues right in the store, but not due to the reps fault. She even shed light on it being a new process that had some bugs to work out.

Upgraded phone tech transfered content from old phone to new phone. I was there when the store opened. It was fast. Employees were very helpful and got me going in practically no time at all.

The Lord is alive at Bethany. We look forward to worshipping with them. The pastors message is always life leading, Christ centered.

Had to wait to get service with a human, and the human just gave me a phone number to call. Waste of time.

Service was excellent ask for TJ she is very knowledgeable

The staff in there, theyre great always helpful and take there time to explain every details,thanks guys👌👌👌👌👌

They no longer have people answering their phones they send you to a computer which is useless and doesn’t help. Do better Verizon.

I know Covid has changed some things, but whats the point of going in store where there is 0 information available about any of the phones? We looked around. Decided on a phone. Tell them the phone we want, and they ask which color. Well.... we didnt even know there were colors available, due to the lack of information. Stores used to at least have each of the different devices information on cards. The associate didnt really offer any useful information whatsoever. Get told about how a wireless charger is included, except you have to pay for it. Turns out due to COVID that the store doesnt put the phone together at all, no screen protector put on it, no transferring your information for you, nothing. Was absolutely a waste of time going to store in person. Had way less information available and worse service. No point going in store, may as well just order online.... at least you can make informed decisions there.All this isnt even considering how long we waited to be helped since the associate wasnt even looking up from her phone for a couple minutes until she finally did and then helped us.

Location has excellent access from shopping. Friendly service and abundant selection of cell phones and accessories.

Went into store to purchase a new phone and the staff was so rude and unprofessional that I would rather keep my old android than upgrade with them. Will never upgrade through this store. Been a Verizon customer for 15 years and never thought about switching to a new carrier until today.

They would do better if they would explain what theyre doing explain where the money goes but theres still one of the best

Ulecia was the best rep ever!!!!!! Its a must that I get her each time I go to Verizon in Prattville.

Not as big of a selection at Prattville location as Zelda road and eastchase.

My experience was amazing as always. Shay has always given great customer service when we come in. I also observed the rest of the staff being thorough and detailed when dealing with their customers. While being helped I observed the manager being very calm and professional with a rude and disgruntled customer. The manager and the staff member handled the situation perfectly without stooping to the mans low level. With this staff you can’t go wrong. Thank you all.

They helped me with a few problems on my new phone . And bought some new chargers !

Absolute incompetence. Never once have I had an issue actually resolved by going on this poorly run business. You’re 100% better off chatting online.

Always a 20 min wait to get waited on. No chairs. Verizon is a scammer

Long wait for them to tell me that they had a very limited selection and to call 611 or go to my Verizon.

No samsung phones in stock of one kind.

TERRIBLE CUSTOMER SERVICE!!!!!! I drove 30 minutes to this location about a SIM card. When I arrived they refused to let customers inside the store claiming customers are only seen by appointment. However, I called 10 minutes prior to arriving & the gentleman on the phone told me it was fine to come into the store, never once mentioned anything by appointment ONLY. I’m disappointed because one I drove too far to be turning around & still leave without service. Secondly, I would have appreciated if the young man mentioned that they were only doing appointments instead of lying to my face saying they’re phones were messed up. TERRIBLE CUSTOMER SERVICE!!!

No real help

Version is terrific!

I went back to this store after a 3 year hiatus. The staff there restored my faith in the, Shay was so awesome taking all the time I needed to answer my questions and help me. I would like to add she was very nice and friendly. See it wasn’t just her, I watched as other employees interacted with customers and they were the same way.So for now I will return if I need anything.

My fiance sent me in to have a screen protector put on my phone, that was ordered in store, and they acted like they did not want to do it, even though she was informed that all I had to do was bring phone in and they would do the install.Also expect long wait times as they are always very slow to do anything, average wait time is 45 minutes to an hour and half.

Store made me feel comfortable with the purchase and told me a fantastic price, but it was fallacious. I was way overcharged. Watch out!

AJ was awesome and very patient with my aunt and me!

Large store with knowledgeable staff, had a problem with my phone, it took 3 salespersons to figure it out but they did. Grateful they were persistent & I didnt have to buy another phone. Friendly helpful staff.

Such a pain in the butt they will only let 1 person in at a time

The main thing I ordered was not good at all to me. Had egg white omelet because I am a heart patient and have to watch my diet. Coffee was very good, fruit was good, and I had a bite of pancake...it was soggy..but the butter pecan syrup is fantastic. Ashley was our waitress and she was excellent!

Been calling 2days over an HR on hold no answer

Great service, They were very helpful with phone selection based on my needs and price range. They will get your new phone all set up and transfer your data to the new phone.Great people, great service

Always good folks in there. And they dont give you the runaround. They treat everyone like better than a customer.

Great customer service, I had an excellent customer service specialist by the name of TJ!

The truth is, youre at the mercy of the sales rep you wind up with. Ive seen great customer service here but, sadly, Ive also not been too happy. Luckily, the good experiences outweighs the bad....

Helpful friendly staff, clean store

Tried stopping in this office one Friday night to ask a few questions about why my new Galaxy Note10+ would not work in my home. Got nothing but excuses from an employee named Zakiya that basically refused to go ask anyone else for help. She thought that if she didnt know the answer no one would. I just ended up walking out in frustration. Went to the Eastchase location in Montgomery the next morning and was given the best customer service anyone could ask for....

I received prompt, expert service from Shay. I got the information I needed and was quickly on my way.

Excellent customer service help from Alexander! He was a helpful to a couple of us baby boomers . Thank you! Beautiful smile, friendly, and knowledgeable.

Nice to know EVERWHERE IS OUT OF APPLE PENCILS LIKE ITS TOLIET PAPER.

Had an issue with ordering a new phone and opening a new account. Went in and was told to call a help line about the order and the next available rep would help. 40 minutes later hung up without problem solved and not a single person tried to assist in the store. 6 people that walked in after us had already received service and had left.Now an AT&T customer.

Had a terrible experience and I dont intend shopping there again. Terrible service compared to a week ago... I feel like I shouldve kept my money

My phone was going crazy and they got me back on track quickly. I didnt have to wait long and the staff was very professional. They saved me from throwing my phone off a bridge. Good team there.

Reps are nice enough, they just have no means of triaging their customers. Everyone goes in the same bucket regardless of the reason for your visit. Say you just want to buy a case or replace a SIM card ... thats right, you go in the account maintenance/new phone line and a 5 minute stop becomes a 30-60 minute ordeal.

If you are upgrading your phone this is the best store. Scarlett knows all devices. Great friendly store. Making this my store.

They are ok but do not expect precise answers on many questions. Go ahead and call verizon tech help for best results.

Staff needs to brush up on company policies. After being told several times (both on line & in store) that I only had to pre-pay for 1 month before I could transfer a phone to a post-paid account, I show up yesterday to be told I had to be on a pre-paid plan for 6 months.Today, after 4 hours on the phone (mostly spent on hold), I found out that when I originally paid for 1 month pre-paid last month, Verizon didnt enter SIM card # in the computer showing I had paid to get the phone unlocked. And.... you dont have to be on pre-paid for 6 months!!!! WTF....

Lovely customer service!! Someone is ready to greet and help you when you walk in the door! Young lady [her name escapes me] took great care of my needs as a customer :)

Very helpful after a 40min wait. I had a problem with phone had to wait while they were selling and programing new phone. It took maybe 5 min to fix my problem.

Alexander was wonderful. He made me fill like he really cared about my phone and my problems. He did not look at me like a 64yr old woman who didnt know anything.

Started my new service last month. Two days after starting my new service my phones (mine and my fiance) have had issues. Sometimes making a call or receiving a call you can not hear the other person. Tried getting assistance in fixing the problem/problems and NOTHING !! NO HELP AT ALL. They wanna send you a REFURBISHED PHONE AND NOT A NEW PHONE. THE REFURBISHED PHONE HAD PROBLEMS ITSELF. (VERIZON) IS HOPELESS !!

Great customer service

The first time they charged me five dollars to print out a final bill, which ended up being the wrong one anyway. So I wasted five dollars, and now I have to wait an additional three months to receive my credit card to pay off the phone because I switched to Sprint. The second time they didn’t charge me but they made fun of me to my face when I was in distress over this bill that they could have prevented if they had given me the correct final bill. This final bill is a week’s paycheck and more, and here their staff are making fun of my distress. Plus they’re too obvious and loud in their meanness. I’m having anxiety and they’re making it worse. I have severe social anxiety disorder and it’s this kind of stuff that makes me afraid to come back.

Great service. Friendly people.

Walked in and was immediatly approached by someone to help me out. Upgraded my phone and was out of there in less than 15 minutes. Awsome customer service.

The place is always busy but the staff is always friendly.

Friendly and helpful staff, but dont go on a weekend if you have a busy schedule.

Always get great service from people there, like TJ. It stays full of customers, but they work through them pretty quickly. TJ is outstandingly personable, fast, and very smart . I might not always like Verizon, but at least they have helpful employees!

By far the best level of customer value Ive experienced in a long time--especially in retail.

I give them 4 stars only because today the gentleman told me that someone put my phone on hearing assist. It could have been higher 2 weekends ago.

We got two Moto Droids, two mods, 2 tablets, and screen protection and cases for all those devices after a Thanksgiving sale. We were assured there was no contract, and that the lines connecting our phone data to our tablets could be cancelled at any time with no charges. They straight up lied to us. We signed our receipt of payment and it turns out they sneaked in a contact agreement which we could not read on their handheld device- and in order to cut the lines to the useless POS tablets it would cost us over 300$. This is fraudulent activity! When you are being told you are signing a receipt but in reality are signing a legal document. We are furious. Weve tried calling corporate. Weve chatted online. All of whom told us to go directly to the store. The store was not willing to fix anything and now we are stuck with crappy tablets that suck our data and two very unsatisfied customers. I wont ever use this store again.

This has got to be the best store Verizon has. Customer service was great .

We appreciated Alexaders help.Hes one of Best,!

Couldnt get the two girls and guys off their personal phones long enough to help me! I ended up making an IPhone purchase on line!

Alexander is an incredible sales person, very knowledgeable of the products. thank you for all your help!!

The staff are professional and helpful, but no matter what time of day Ive gone, and regardless of the day of the week, its packed and there is a wait.

The representative that I saw today did a very good job. TJ worked hard to help me work through a complicated situation and did so with patience and kindness. She looked for ways to save me money without cutting quality. I know that anything that is electronic in nature will at times have complications and cause people to be unhappy, but that did not happen today. We had multiple people in the business equation but TJ handled it flawlessly. Thanks for a job well done! - Stan

Verizon has lousy coverage in Prattville, if you can an get 3 bars your doing real good! The Staff here is friendly and knowledgeable.

Staff is always efficient and friendly

Great good service

Went over there from Montgomery to get the Galaxy Note II and they gave me excellent service. They set the phone up and put a screen protector with no fuss and problems. By me saying that, dont go to the Verizon store in Montgomery, go to the one in Prattville.

Was just told to leave and call Verizon.

The associated was very friendly and she explained all the plans and sell on phone

Long wait time, very busy but great staff.

Quick & Easy trip to Verizon yesterday. Staff was helpful and I was able to get my questions answered quickly.

This store is great. Very helpful and knowledgeable sales associates

They are very lazy at the Prattville store lord help you if you get there later then 6:30 pm before they close if so go ahead and pull out your wallet its going to cost you because they will not help you they rather get out of the store and will not do what they need to do to help you, we spent over a week trying to get straight what they messed up in the store and lost money and there attitudes where o well s***happens is the way we felt they felt very bad management in that store, the employees would fuss at each other in front of the customers. we had to put with this after driving 45 miles just to get ripped off. they ran my card with out my permission two times

Worst customer service by a so called member of management ever. Will not use this store until the get better management personnel. Went to Verizon dealer and got taken care of professionally and with a smile!!

Awesome people and great selection, pricey though.

I ALWAYS use this Verizon. They are willing to help their customers and want them to leave satisfied.

Getting waited on was fast, very great knowledgeable staff.

Alexander Hamilton was brilliant! Great Service!

Service Is very good and helpful

Love Verizon and wouldnt go anywhere else

Courteous and professional. Solved my problem quickly and didnt push unnecessary purchases or costs.

Very kind, helpful people but so ecpensive. I owe my soul to Veruzon forever!!

We have all our phones tablets and grandkids tablets all on our account. We can talk text or video them at anytime.

To whom it may concern;I wanted to share my experience not only with Verizon corporate, but with the world in general explaining why to never use Verizon services! On 7/7/17, I bought a used s5 in which Verizon stated was lost/stolen. The phone had never been reported lost/stolen by its original owner, it was simply a ploy to get me to buy a new phone from Verizon. Not only, was the phone blacklist for no reason, they blacklisted/ suspended my mothers note 4 and service after 2 years of ownership and use. Verizon Has added additional services to my bill without my consent such as insurances ect. When my mother Signed up for Verizon they promised employee discounts because she works for the school system. She completed the requirements but has yet to receive the discount promised. The Verizon rep. told me when she enrolled the system was down and she had to start all over again. Every time I call the reps. note the account but, when you call back they can never find the notes. My main complaint occurred on 7/8/2017 when I visited Verizon @ 2755 Legends Pkwy, Prattville, AL. Its for this reason Im writing this letter. My complaints is as follows; (1) when I entered the store and got waited on Zakia (not sure how to spell her name) asked have you called the 1-800 number because there is nothing we can do here as if I didnt belong there with my issue. I replied no, but you can call! after getting the bogus block removed, (2) they kept saying they had no sim cards for two different Verizon phones, although they are the Verizon store. She suggested I drive to the Montgomery store which was an additional 15-20 miles, in which I had already drove 20 miles to Prattville. (3) An employee used a Bluetooth speaker to blast Michael Jackson songs, while he dance like MJ at the door. the music was over bearing and his dancing at the door was hardly professional. (4) The worker name Nikki, kept mumbling things about me under her breath. She said to Zakia, she wouldnt leave until I left. (5)When I asked Tiffany the store manager, For her name and the corporate number to complain she refused to give me any information and I was asked to leave, in which I did. I admit I had an attitude but, I refuse to pay $200-$300+ for a service that I cant use. When I put gas in my car, I dont remember anyone from Verizon who offered me gas to go to Montgomery. The transition to Verizon has been nothing but a nightmare and visiting the store in Prattville reminded of going to the projects/hood where the music is blasting and the employees are rude as hell. NEVER again will I choose Verizon for ANYTHING. Monday I will looking into my legal options and begin my lawsuit for breach of contract, false advertisement and discriminatory practices. YALL stay blessed!

Slow customer service. We were in the store for over 2 hours. The worst part is that we had already called ahead and resolved the issue.

We love doing business with Joe!

Need to fix the kiosk so people can make a payment, instead of waiting on getting help from a team member

Love this place they are very friendly and helpful

Have to give it to stars because customer service was terrible and their financial service department or terrible... if you have any problems good luck because they dont know how to fix it

Horrible customer service, wait time to find out I have to call 800 number that didn’t help when I called it several times from Home over an hour. DO NOT GO HERE OR USE VERIZON!!!

Good place to get a phone

Horrible. Skipped over me twice . Then i pointed out ive been skipped over twice and they said no you didnt and tried to argue with me and say i havent been here at all.

Great job excellent help

It gets busy I stood at the door forever

Great service.

Pitiful experience, not ever organized, non helpful employees, LAZY

Instant help and walked me through the process to get my hotspot set up.