AJ and Matt came to fix my garage door, which had 1 spring that malfunctioned and only allowed the door to open about 2 feet off the ground. I called that morning and I received an appointment the same day. They were both very professional, friendly, and took time to explain the problem to me very thoroughly. They were very transparent with pricing as well. As they were leaving I asked them about linking a garage door keypad, and he added that to my appointment on the spot. I would highly recommend this company! Keep up the great customer service guys!
My concern was diagnosed the same day I called, I got a great quote, and one business day later my new garage doors were beautifully installed. This was wonderful service, my questions were answered thoroughly, and the installation went even better than I had expected. Thank you!
Our garage door spring snapped last week. I called several places and the earliest appointment I could get was from Triangle Garage Doors. They showed up at the beginning of the window I was given, which was only like 2 hours after I had called them. The tech called 30 mins before arrival and showed up exactly when he said he would.The tech (I wish I could remember his name because he was a nice guy and did a great job) had our door fixed in less than an hour. He replaced the spring and did a tune-up that now has the door opening quieter than ever.Will 100% call these guys in the future and would recommend them to anyone.
Highly recommend using this company!! Staff is extremely nice and knowledgeable, answered all my questions in detail, and made recommendations for things I need to look out for in the future. I had a broken garage door spring and they were quick to come out and fix the issue. Prices are very reasonable. Will definitely use again for any future needs.
Im so glad I found Triangle Garage Doors LLC to replace one of my garage opener motors, and to replace the spring mechanism on my other door. I was constantly having problems with unbalanced doors defeating the opener mechanism, and having to close the doors with the manual button, due to previous companies using improper parts. The Triangle Garage Doors technician was efficient, answered all my questions and explained my new mechanism thoroughly. I will only entrust my garage doors to Triangle Garage Doors LLC from now on!
My garage door finally stopped moving due to a bad repair job by a prior owner. Wound up getting a full replacement of both doors, but was a very fast turn around of just maybe 2 days. I was very happy with the work, and the price was pretty competitive with what I was expecting from searching about it. Everyone who showed up was very good about masks and social distancing.
Triangle Garage Door is an exceptionally run business. Our experience was wonderful. They were punctual, professional, upfront, respectful of our property, and they did exactly what they said they would do, and a little more! Prices were fair and clear. Even when we made changes they accommodated us without hesitation. Lines of communication were clear, prompt, and their follow up just as good. Highly recommend based on our experience.
Very professional! They quickly assessed our current garage door system, gave us a few options, and had the work done in under 2 hours. No hidden fees and honest suggestions. Highly recommend!
Very professional! My garage door broke down and thanks to Damian, the technician that fixed the problem, it was fixed the same day! He was very professional and has a great knowledge of what he was doing. He explained the problem and proposed the best solution possible. My garage door now works perfect and properly fixed unlike our previous repairs attempts with the same issue. I can’t thank enough for the great service!I highly recommend this company.
Excellent customer service. Matt offered complimentary garage door repair and adjusted our door springs, chain and sensors so that our door magically began to work! highly recommend.
Roy was very knowledgeable, offered multiple solutions, price was very good. Team that came out was very quick and efficient.
Im a property adjuster and Roy is my only choice on garage door replacements/repairs. I have seen the good and the bad in this industry and Im lucky to have found Roy in this industry. I feel completely confident in giving his name out for taking care of all my customers. I am using his services myself.
I was extremely pleased with the work that Roy performed on my garage door.Very professional with his explanation on what he was doing and I now have a door that works beautifully.
Roy is tops when it comes to responsiveness and professionalism. He’s a unique blend of old school customer service and new school technology. I reached him on a Saturday afternoon and he was at our house the next morning. He’s a great teacher, also, and I learned a lot. While he was there he even helped me replace a doorknob! Now that’s old school!Whether I have an issue with my garage door or regular doors - TGR will be my first call.
This is my second service call with Roy and his Team. Reason being Roy provided excellent service on the first call I knew who Id call for any subsequent service calls, and Roy did not disappoint. Roy and his Team were fair, honest, and very professional.Great job Triangle Garage Doors!
I highly recommend this company. A complete professional experience from the initial phone call to the onsite technician (AJ). Both individuals took the time to fully explain their services and why they recommend the services provided.
My garage door stopped closing. The techs came out next morning and discovered a broken gear in the motor. I had the tech replace the whole unit and he also tuned up both my doors. A nice touch was that he also repositioned my door opener buttons because a previous homeowner had installed them very sloppily. He also took the time to explain everything he was doing, which I appreciated.
Came within a few hours on a Sunday afternoon to replace a broken spring, also replaced bad rollers, explained everything in detail, made sure everything, including pricing, was understood before doing the work. Definitely recommended.
This company did a great job. Very professional and polite. Best of all did not try to sell me things I did not needVery impressed.
Ethical, Fair (BEST) prices, and prompt professional service.
Triangle Garage Doors (especially Roy Gershon) have been terrific. They have repaired our garage quickly when it broke, and have always been very responsive when we’ve had minor problems (such as power outages). They are easy to work with, responsive and very focused on customer service.
I’ve had the need to call this company for help twice. Both times the phone was answered promptly, and the door was fixed quickly. The price was very reasonable too. I recommend them very highly.
THE BEST! Honest, reliable and better deals than any garage repair you can find! Rachel is very helpful, very straightforward, they have the best prices and she sent me a detailed estimate right away! She called me back on a Sunday and had Roi had came out on Monday. He called me on Route that he was on the way, and I was very impressed with the work done. He’s very experienced and knowledgeable and finished my door with no problem. I highly recommend them! A+
Very professional, excellent service, I am very satisfied with the work that was done with my home’s garage door. The door was making too much noise when it was used . Damian was the technician that fixed the problem, very professional and has a great knowledge of what he is doing. He explained everything that was causing the doors problem, what he was going to do to fix the problem in a simple way. For a person that doesn’t like to waste time for me it was very helpful and important the good communication and punctuality that they demonstrated. I highly recommend this company.
I live in El Paso, Texas but inherited my late parents house in North Raleigh. To get the house ready to sell, the garage door needed to be replaced. Not knowing any local garage door subcontractors, I simply looked through websites. I was impressed by the information and ease of use of the website for Triangle Garage Doors LLC. Roy and Rachel Gershon, the owners/managers, were helpful and responsive, and I am very pleased with the finished product. The online invoicing and payment system was very convenient as well. Highly recommended!
I tried everything I knew to do and after several YouTube video fixes, nothing worked. There guys were great, came within 24 hours. The rep who took my call was friendly. AJ was really good and spotted the problem with the garage door in less than a minute. I really like that he took the extra time to teach me about the garage door that I would not have learned on my own. I had a great experience and would recommend them to anyone.
Not being very mechanically inclined, when my original garage door failed, I was in a panic as to whom to contact for repair/replacement. I am very grateful that I contacted Triangle Garage Doors LLC. An appointment was made for an evaluation which led to an estimate. I was so impressed with Roys professionalism, patience, and this organizations pricing that I immediately approved the estimate. The door was installed yesterday, and I cannot stop talking about how great of a job the installers did. Everything worked out smoothly, and I now have a better garage door and motor than ever. Should I need any additional garage door services, Triangle Garage Doors LLC is who I will be contacting. I would recommend Triangle Garage Doors LLC to everyone.
Fast response and fixed some issues that another company had been out, repaired, and invoiced multiple times. This is for a commercial building with many garage bay doors, so Im happy to have found a reliable vendor. I was preparing to have to pay a lot, and Roy found the real issue was an inexpensive replacement part was needed. I could pay $225 every week to fix the problem it caused, or pay $20 to replace the part. You can guess which I chose! Very happy with Triangle Garage Doors.
We had an absolute 5-star experience with Roy and highly recommend him. After our garage quit working, we called and were put on the schedule promptly. Roy called on the day of our appointment to ask if it would be okay if he arrived earlier in the day than scheduled, which is always wonderful when you are given a window of time for your service.Roy was very thorough in showing us exactly what was wrong (sensors), fixing the problem, and showing us how we could fix the problem if it should ever arise in the future. Roy also installed a key pad and helped us program it so that everything worked correctly. He was excellent at explaining how everything with our garage door should work, and took the time to make sure we understood. The pricing for the service was incredibly fair and less expansive than we had thought it might be. Roy is the picture of professionalism and fairness, and just a really great guy. We wish every service transaction could be like this!
Roy was recommended by my neighbors so I gave him a call. He came out to do a quick estimate and identified the problem right away. He clearly explained what was wrong and what he can provide. He provided a quote on the spot using his phone to show us our options and price. Although my service was delayed due to circumstances beyond our control, he kept in touch with me and gave me regular updates which I appreciated. The actual work he did was superb! We are so happy with our new garage door!! I would use him again if I ever have garage door problems and highly recommend him!!*UPDATE* After the install, we had sensor problems that caused our garage door to not go down all the way. We contacted Roy and he came out the very next day. He confirmed it was a sensor problem and adjusted it right away. Not only that but he showed me how the sensors work so that next time it caused problems I can check and adjust it myself. Plus he cleaned up the unnecessary wires that were there from when we first bought the house! He went above and beyond what he had to do. And he said it was under warranty so I didnt have to pay for it. Seriously Roy is the best person for your garage concerns and I wouldnt trust anyone else for mine!!
This is the second time TGD has been out. Last time was to replace an opener and tune everything up, this time was for a tune up and to repair some wear-and-tear. Always professional, was on-time. I would use again.
I would highly recommend Roy for any garage door issues. He arrived in a timely manner, explained what was needed for the repair, and did not pressure to try to up sell anything unnecessary. Very honest and friendly. Very reasonably priced as well.
Great service!! Friendly! Great job!! Very pleased. Highly recommend!!
Damien gave clear explanations of what was needed along with options at several levels.
Triangle Garage Doors, LLC has serviced my garage door/opener for the last 3 years since moving into my home. They have replaced a motor, done a few tune ups, and assessed damage/repairs after I ran into my garage door with my SUV. They have always been very professional, courteous, and knowledgeable. My garage door is on the older side, so I have also gotten feedback about what to expect since it is getting older (broken spring/replace rollers) in near future. This is very helpful as you can start budgeting/understand the potential issues prior to their arrival. I highly recommend using them for your garage needs. Roy is fantastic.
We needed our garage door removed and replaced to make room for some other construction work. Roy was FANTASTIC with every step of the process. He was fast, communicated throughout the process, and NEVER tried to up-sell us on any unneeded services or products. Triangle Garage Doors should be the top of your list if ever need your garage door serviced or replaced. Thanks again!
I had Triangle Garage Doors come out two replace one of our two openers. Sam and his partner were really professional, no B.S. and went straight to work. He recommended that we replace the wheels which made a huge difference.I will definitely call them again with any future needs/ repairs. I am completely satisfied with my purchase. Great value!
The logic board on our garage door opener was fried. The cost of a new board was ⅔ the cost of a new unit. As our unit was quite old we opted for a new Liftmaster unit. It took about 1 hour to install the new one. The installers did an excellent job and were very courteous. We are very pleased with their service.
We were very pleased with the service they provided in repairing our garage door. They were easy to schedule and quickly identified the problem. I highly recommend this company and will definitely use them again.
This review has probably been a long time coming but the issue that we had today has compelled me to warn potential customers...we worked with Roy and Rachel about a year ago when our very old / wooden garage door stopped working. They came out quickly and promptly to advise us that while the garage motor was in good condition, they recommended the door and springs be replaced. They tweaked our door so that it would shut while we waited to order the new door. We opted for the custom color door so that we didn’t have to paint. That ended up taking a very long time to deliver — which would have been fine *if* delivery times had been communicated properly. They originally comminuted a 1 month lead time for the door, and they would try to expedite that. As our delivery date approached (and our second delivery date approached), there was no communication that the warehouse had run into delays. After about a month longer than the longest time they estimated the door to come in (and a few phone calls, emails, and frustration later), the door finally came in. If we had know it would take 2 months of manually lifting our heavy wooden door, we would have never ordered the custom color. Once the door finally came in (and we confirmed with Rachel that it was physically in their possession this time), they quickly scheduled the technician out to install it. They installed it properly from what we could tell, but screws were left lying around, and a greasy wheel from the old door was left in my stroller cup holder. A week or so after install, there was a loud popping noise when we opened the door. Turned out to be a rotten piece of (original) wood that they didn’t replace on install. Maybe it was overlooked, but in my opinion it felt like a shortcut on the 1st install. In any case, they apologized and sent someone out to fix it along with the seal around the garage door that they forgot to give the technician the 1st time he came out to install. It was far from the experience we hoped for based on 100+ reviewers and being 4+ stars, but I let it go and just chose not to leave a review. Fast forward to today. Today a bike pump was unknowing left in the middle of the garage door path (by our toddler) and we closed the garage door. Upon coming back out a few hours later, we found that the garage door was completely crushed around the pump — gears popped, panels are bent and the garage door is unusable. The safety settings that are suppose to keep children from getting crushed by a garage door were not properly set. Thank god it was just a pump and not a person. We might be able to get them to replace it under warranty, but we just can’t bring ourselves to do business with them. This was the last straw and I felt it I must leave this review to warn others (like myself) that rely heavily on reviews.At the end of the day,- we felt like they Roy and Rachel were not good communicators and / or just really want to avoid any conflict (to customers or warehouse),- we should have ordered a door in stock if we cared to have it installed in a timely manner, the work is ok (they fixed it),- lastly, their attention to detail is poor (please never leave a home without safety measures in place (!!) or screws on the ground, and don’t screw new gears into a rotten piece of wood).
They were very responsive and provided same-day service.
Arrived on time, diagnosed the problem quickly and solved the issue promptly. Roy also took safety precautions i.e. wearing a mask and adhering to social distancing guidelines. Great experience, highly recommended!
Excellent service, great work, quick response times. Weve had no issues with the garage door opener they installed about two years ago. And recently when our door partially fell off the rails and wouldnt close (unrelated to the opener they installed), the owner came over same day to fix it.
Fast, courteous service. They explained the torquemaster to torsion spring conversion and cost. Price they quoted was very competitive.
Awesome work, customer service and pricing!!!! Technicians are on their game!!! Will definitely do business with again!!
If anyone needs quick and professional service, this company is for you. I place the call for order late in the afternoon and had an appointment for the following day. The guys had product for me to choose from and options to repair my existing unit. I was very pleased with the service. Roy and crew was in and out in less than an hour.
Roy diagnosed the problem promptly and gave a thorough explanation of the issue. He gave recommendations to solve the problem and quickly installed the needed parts. Great Service hands down!!!
Roy is the best! His service is great and has so much experience. A pleasure..He is officially our door guy!
Ray was very friendly. He showed up on time, told us we didnt need a new manual door switch, reprogrammed a transmitter, replaced the pull rope and was done in a short time. Highly recommended.
Great service, I called after hours on a Thursday and they were here to replace the spring on our garage door Friday afternoon. I would highly recommend them.
Roy, Rachel and AJ were all wonderful to work with! Very professional, honest and great service. I would recommend them again.
There is a reason for the great reviews! This company is reliable and provides great service. Highly recommend!
Absolutely AMAZING! Our garage door broke. I called Triangle Garage Doors that morning and by that afternoon, they had already fixed it. Actually made it better than it was. Roy walked me through setting up the remote, made sure everything worked and cleaned up when he was done.I highly recommend them!
We had a great experience with Triangle Garage Doors. We called before 7am to set up an appointment and someone was able to come out between 8-10 that day! Sam showed up and was very helpful and knowledgeable. He gave us several options and recommendations of what to replace. We ended up getting new springs and rollers and he replaced some bolts as well. It took him about an hour to get everything done. The whole experience was easy and we would strongly recommend them.
Could not have had a better experience. Roy made himself available as needed, called ahead to make sure we were home, and gave us an honest assessment of our issue. He could have offered us several more expensive solutions, but explained why spending the extra money wasn’t necessary in our case. I can not recommend Triangle Garage Doors more strongly. A pleasure to work with.
Very professional on time and did a great job
Roy Gershon is the owner, he and his company is great and HONEST. We have used Garage Doors of The Triangle three times now, and they are all about fixing your garage door and not trying to sale you something you dont need. Good people at this company! BTW, just a real down to earth genuine guy, this Roy is!
I had a very positive experience with Triangle Garage Door. My garage door opener had not been working for about two weeks and we were having to manually open an old heavy wooden door. Roy was very quick to come out to give me an estimate on a new door and opener. Not only was he thorough and professional he also had a new opener installed on my existing door until the new door arrived. And he never asked for any money until the entire job was completely installed. Imagine! He installed a new opener and didnt ask for a single penny! He was also the lowest price of all my estimates. I would not hesitate to use them again or recommend them. Also the person who did the installation was terrific. I definitely had a terrific experience with them.
This review is long overdue, but I wanted to acknowledge the excellent customer service I received from Roy and the team at Triangle Garage Doors. Not only did Roy replace my garage door for a fair price and with quality workmanship, he went out of his way and returned to my house twice after that to replace the sweep on the door after I ordered the wrong one. He clearly wanted to make sure the job was done right and that I was satisfied. The level of customer service he provided is extremely rare these days but was certainly appreciated. I highly recommend this company and wont hesitate to call Roy for any future garage door related issues.
Very fast, reliable and efficient! Our technician (I think his name was Sam, Im bad with names, sorry) was very courteous, knowledgeable and even arrived a little earlier than the window time which was awesome on a Saturday morning! He was even able to get some extra work done that we wanted but werent schedule for! Amazing!! Definitely recommend :)
Did not use the service. We scheduled an appointment yesterday, for this afternoon, with an arrival between 1:00 and 4:00. I called at 4:30 to see if we were still on and I was told they called and left a voicemail. No voicemail. Then I was told the crew had left the area and I would need to reschedule. I run an in-home service business myself, and we provide courtesy calls to our customers to let them know when our crews are on the way. However, we do not cancel appointments if we do not reach the customer by phone. This is a policy that needs to be changed.
Our 20+ yr old garage door spring snapped, so we called Triangle Garage Doors for a repair. Sam came out to do the repair but pointed out that the system we had lacked safety features that would have protected us from a flying spring. We decided to replace the old spring system with current center torsion bar and spring system. Sam and his partner arrived on time and completed the replacement within an hour for both doors. They also tightened all the bolts and made any adjustments needed. The new system is quiet and smooth, and we couldn’t be happier. Great job, and I would recommend them to anyone.
The spring busted and also broke one of the spring cables only 2-3 years after being replaced by another company.The receptionist who took my call to Triangle Garage Doors was very helpful in answering my questions about possible options and range of cost of those options to repair my door.Sam, the technician, was friendly, straight forward, knowledgeable and efficient at his work. After some discussion I decided to have two springs installed to carry the weight of the door. Pricing was consistent to what the receptionist told me over the phone.Overall I am quite pleased with the experience. Hopefully the dual spring will last longer than the old single spring.
They were able to schedule me on the same day as called so I consider myself very lucky!Roy was very professional and made great suggestions rather than just taking my money. Called when he was on his way and completed the replacement of the broken spring real quick. Will definitely call them again!
All the five star ratings are well deserved!Roy (the owner) has just left after completing repairs - on a Sunday. I could not be happier with the service. He completed the work efficiently and with a high degree of quality. He told me exactly what the cost would be before starting the work, and did not ask for a penny until the work was done.He did not try to up-sell me on new equipment that I did not need. He clearly went out of his way to ensure that above all I was happy with the service provided. Dont even bother shopping around. Just call Triangle Garage Doors, and you wont be disappointed.
Spring broke on our garage door over a holiday weekend. We located Triangle Garage Doors via yelp and the previous reviews were spot on. I spoke to Roy this morning around 10am, Sam came by this afternoon and had the repair completed in 1/2 hour. Sam was very courteous and informative as he communicated what he was doing every step of the way. I hope I dont need them again but will have their number handy.
The responsiveness was great! Roy came out, diagnosed the issue, fixed it quickly and made some smart recommendations for future service. Thanks so much to Triangle Garage Doors, great service!
From the first phone call until handing over the check for final payment; I felt like I was an important customer. Roy made the entire process personal and enjoyable
Roy came out, diagnosed the issue, fixed it quickly and made some great recommendations on upkeep. Very knowledgeable, honest and most importantly great service!
I had a new spring installed over a year ago and have not had any problems with it. Roy installed it and did an excellent job.I just had Sam and another technician come out to do a yearly maintenance check up and they did a great job. They were on time, courteous and made sure that I was satisfied with the work. On top of that, I have a really old lift motor and they didnt try to upsell me on replacing it. When the time comes to replace the motor, I will definitely be calling them to do the work.I highly recommend this company for anyone who needs quality work done to their garage door. You wont be disappointed.
My garage door broke Saturday afternoon 1-10-15. I called 2 other companies who, might be able to look at on Monday. Roy was my third call and the only one willing to come out and close and secure the door Saturday evening. From that moment I knew he was a God send, he would be the one to replace the door because he cared about the safety of me and my family! Not many people would do that, in fact, the other 2 companies I called did not. As promised, he came and replaced the garage door today, Monday, which is when he was able to obtain the new one. I wish there were more stars in the rating, I would give him 100! Roys sense of customer service is outstanding, he is honest, professional, courteous, timely and a true expert in his field. He guarantees his work and the estimate was exactly what I paid, there were no last minute surprises. I recommend Roy to anyone and everyone with garage door needs. Roy is truly an amazing person.
These guys are super nice, fast and dependable! They are very reasonably priced and take the time to explain everything so you know exactly what they are doing and why. We have used the twice (two separate issues, neither of which where their fault) and they have been great each time! We wont call anyone else!
Easy and awesome experience from start to finish. My call to their main number at 8:00pm answered by Roy. Roy accommodated my appt request for 36 hours later. Anthony, the technician, called to give me a heads up before arrival. He arrived on time. He was knowledgeable, extraordinarily polite, had my spring replaced and garage door working again in no time. Affordable price. Thank you so much Triangle Garage Doors!
Triangle Garage Doors was fast, efficient, professional, and friendly. Roy just finished fixing my garage door and came right at the beginning of my 3 hour window which was fantastic. He was very knowledgable and showed me exactly what was wrong and how he was fixing it. He even swept the garage floor when he was done! Excellent service and the price was very fair for the work that was done and parts that were replaced. Definitely give them a call if you have any garage door needs!
Roy was great to work with all the way around. I had estimates scheduled with a couple other companies, but he was on time, courteous, and his price was so reasonable that we didnt even end up having the other companies out after all. He installed a brand-new garage door for us and it looks and works great. Because they had the door we wanted in stock they had it installed within a week of our estimate. Highly recommend.
I called TGDllc using a direct mail coupon. If you prefer to work with a smaller, more personal contractor, Roy is owner/operator & he is great. He quickly diagnosed our problem, gave a great quote, & got to work. Not only did he fix my existing problem, but he made some quick adjustments for door quieter operation. He quickly diagnosed some cold weather issues I have & going to do a big tune up in the Fall with him. If you want to help out small, local business, Roy is your guy.
Just had Triangle Garage Doors in to fix a chronically failing door. They answered my call last night and were here first thing in the morning. The specialist who arrived, SAM, was incredible. Sam was knowledgeable, professional and a really good guy. He replaced the cables and spring, re-balanced the door, and all at an incredibly fair price. I HIGHLY RECOMMEND TRIANGLE and SAM.
These guys were great! My garage door had completely come off of the tracks and was halfway open. They scheduled me immediately, showed up on time, were so polite and worked incredibly fast. I would definitely use them again and refer them!!!
Excellent experience. Was able to get service promptly and at a good rate. Roy also took the time to answer all of the additional questions I had. Very friendly and professional.
The springs in our garage needed replacement and Roy provided a thoroughly professional and prompt service to meet our needs.He provided a detailed estimate of all line items needed for the job and his price was fair.We would definitely use and recommend him for any garage issues that need to be fixed.
Rachel is great and so is her crew! Turned a difficult situation into an easy one and the doors look amazing! Thank you!!!
Great to work with, were able to come out quickly and work around scheduling hassles, explained all options for repair and were able to get remotes and keypads working for two different brands of door opener without a hassle. Quick work too.
I am quite proud of myself that I made the right call and had Roy (Triangle Garage Doors) service the broken spring on our garage door. Quite simply, this was the best service call experience Ive ever had, and in every way. His service and professionalism were as good as it gets. He went the extra mile in many respects and was great about describing the work as he went (good for my very analytical self). I cant recommend Triangle Garage Doors enough - not one complaint. A+++
Im blown away by the level of service and the way in which Roy runs Triangle Garage Doors! I called Roy at 6:20pm and requested his services to fix a broken spring in my garage door. He gave me a window of 11a-2p the following day and said hed call me 30 minutes prior to arrival. The next day, he called me at noon and was at my house at 12:30. He explained, in detail, what the problem was and how he was going to fix it. Throughout the process, he took pictures of everything from the problem, to the new springs he installed, to the finished product post-installment. He took his level of service even further without request by tightening all bolts and lubricating all parts to make the door much quieter than it was before. His invoicing is completely paperless via an app he uses on his phone where the invoice, all documented photos.. as well as a picture of the check I gave him for payment...were sent directly to my inbox. Seriously, amazing customer service that went above and beyond what was required at a reasonable price. Well done, Roy.
TGD is great to work with, They had my garage door fixed fast, and for a great price! The tech. Sam was especially helpful, and was able to diagnose and fix the problem on site.Thanks Guys
Very happy with Roy and his service. A spring broke this morning, trapping our cars inside. Called Roy and he was out within a few hours. Job completed in a very timely manner and at an excellent price. I would recommend him to anyone.
I received outstanding service from Roy and Triangle Garage Doors. Very knowledgeable, honest and fair pricing. Roy was able to troubleshoot my broken opener and replace the unit in the same appointment. Highly recommend Triangle Garage Doors to anyone who wants to get the job done right the first time by an expert.
Outstanding Service! Couldnt get any better. A cable broke on my door, So I called Triangle Garage Doors shortly after 8:00 am, and Reem provided me a couple of service times that fit my schedule that same day. Sam called several hours before the appointment to confirm and then later to let me know he was available earlier than scheduled, which was great for me.Sam arrived, quickly assessed the situation, provided me a very reasonable quote and completed the work in the estimated time. Im extremely satisfied.
During a power outage caused by Hurricane Matthew (October, 2016), I noticed it was extremely difficult for me or my wife to lift the double door without the assist of the garage door opener. I contacted Triangle Garage Doors and they responded as quickly as possible (considering the local power and phone outages). They sent Anthony Valle to my home, and he quickly assessed the situation and made the necessary adjustments to the tension springs to enable me to lift the door safely in the event of another power outage. Anthony was extremely courteous, and explained the entire repair process and warranty. I am very appreciative of the promptness of Triangle Garage Doors, and am equally impressed by the professionalism and courtesy of their employees (as exemplified by Anthony Valle).Larry Fuller
Great experience over all. The owner and his assistant showed up about 25 minutes after the 3 hour window of time, but I was very happy with their quick and professional service. The owner even responded to my call on a weekend. He explained in detail what was going on with my malfunctioning garage door and only charged $90 for the repair. What a relief! I highly recommend this business.
We had a broken garage door spring on the day after New Years. Even though my 20 wide door was not a standard size, Triangle Garage Doors had the springs on the truck and was able to repair it the same day. Even though it was a holiday weekend there was no extra charge. Roy was very knowledgeable & professional. I would highly recommend Triangle Garage Doors.
All around great experience:- Easy to schedule an appointment, working around my availability and urgency.- Incredibly professional and personable service.- They were able to address all of our concerns quickly, making it a one visit total experience.- Pricing was fair, and they didnt push for any add-ons
Very Satisfied. Had called a competitor to quote the same job. The competitor did not have the part and said I needed a lot more bells/whistles than I though I did. So I called Triangle Garage Doors. They came out the same day, came in $150 less, had the part on the truck and the repair was done within an hour.These guys are the real deal. Use them and you will be 100% satisfied.
Always fast, straightforward, honest and provide and explain options. We live in extreme west Durham and use 2X plus size garage door to go in and out - Triangle is 2 for 2 on same-day spring replacements.
Honesty, Integrity, and Quality Is how I would best describe Traingle Garage Doors. I didnt realize how dangerous my existing doors were until Roy came out and assessed my problems springs were unsecured and hinges were basically rusted out. He went above and beyond to make sure everything was safe, secure, and working properly. I would not hesitate to call him again very good job thanks again.
Excellent and Timely Service. We had them out to fix a broken spring and they replaced both springs in less than an hour and charged a fair price. Thanks guys!
Awesome service. This company is new to the Burlington area and they have me for a lifetime customer for sure. Fermiot was very helpful and came to my house on Friday evening after calling for service that same day. He had to get parts from the Raleigh warehouse and came back the next day, Saturday. Garage door fixed and works great. Very fair price and excellent customer service. Also very convenient invoicing and payment system...everything was done on specialist tablet. I would suggest this company to anyone with issues or maintenance needs for their garage doors.
Roy came to fix our garage door. He quoted replacement of broken springs and did do the spring repair. However, he didnt quote the full job and left us with the advice not to close the garage door with the button. How can you leave when the door is still not working???So, here is the story. Roy called on arrival and I asked what the cost would be to do the job. He quoted over the phone and asked whether we wanted to proceed. I gave him the go ahead but then I did a bit of research which indicated he may have been overcharging me for the repair. On paper he was making over $200/hour plus a healthy mark-up on the springs. Since his office was professional and he seemed less so, I called the office to ask for an explanation. His wife graciously removed the $35 travel charge and I agreed to the new price and paid over the phone.Apparently asking for clarification and to be treated fairly was a problem for Roy. Later, when he discovered that our garage door was bent and would not close properly, rather than admitting his mistake that he overlooked the damaged door in his estimate and calling me to discuss the issue he tried putting a brace on the top of the door and essentially left it broken... with the instruction not to use the door opener. (It made it look like he broke the door and didnt want to admit it. Maybe he did, maybe he didnt. Not sure.) In any case, the follow up call with Roy found him defensive and short. Very poor customer service. But I guess its what you could expect from a repairman, not a businessman. Unfortunately he charges top dollar for this. I wont be calling him to finish the job.
Sam and Aaron from Triangle Garage Doors LLC were great! They were friendly, professional, and quick. Best of all, my garage door is literally, back on track! :)
******** HIGHLY RECOMMEND!!! *********WOW! That is what I have to say! This company is fantastic!!!We purchased a house with an old wooden garage door in bad shape. Based on the sticker on the door, I contacted that *other* garage door company to come out and give me an estimate on a replacement. It took 3 phone calls to even get a response from them, and when I took off the entire morning (2 weeks later) to meet with the installer, he didnt contact me until lunchtime to let me know that he couldnt come until the afternoon. Oh, and no apologies. Needless to say, he did not earn my business!So I started asking around, and the name that kept coming up was TRIANGLE GARAGE DOORS. I called, got an immediate response, and Roy came out to my house in no time. He was punctual, polite, and even called (as he had said he would) when he was on his way to my home. Roy was extremely patient with my numerous questions, and he carefully explained my options - as well as their various costs. He never tried to upsell me on anything - just offered options within the parameters I had stated. He even told me that I didnt actually have to replace the door if I didnt want to, but that I could get a woodworker to repair the damage. I was incredulous. How honest - and how refreshing!!Well, I did want to replace my door with a waterproof door, and Roys prices were great and his doors are top quality. Triangle Garage Doors does an excellent, professional job on their installations, and I couldnt be happier with them. They have a new customer for life! Thanks!!