Johnny was absolutely wonderful to work with! I acquired a unit at auction and he immediately reached out to coordinate the meeting shortly after I had the winning bid. He clearly explained the fees and we set a time to meet. When I arrived he explained everything perfectly to me about the process. He checked on me several times while I was clearing the unit. I observed him sweeping and cleaning other areas too. The facility closes the office at 5:30 p.m. I was so overly impressed that Johnny offered to stay the extra 15-20 minutes I ran over clearing the unit. I was also so impressed with the cleanliness of this facility and I actually look forward to bidding on the units here.I have not ever been disappointed. I highly recommend your facility and I appreciate the ease of doing business with you. Such incredible customer service!! Johnny is an incredible asset to your organization and his customer service skills are exceptional. I manage a shopping center with over 125 merchants and I cant speak enough about his skill set.Thank you thank you thank you! Jeannine Hall .

Ive used this facility a few times now. For Storage units and a P.O. Box. The service is great! They are responsive and friendly. The prices are fair. They keep the units clean and safe. This is always my 1st choice when Im looking for storage.

Quiet, clean, easy to access. And very conveniently located. I would recommend

I had a great experience with Johnny at Wrondel self storage. I had been moving things all morning long and then had a bad experience with my previous set up storage. After quickly finding they had a unit available I drove over. Johnny was very friendly and did a great job explaining all the rules of the storage without it seeming scripted. I would recommend this place especially with such a great manager.

The manager Johnnie was very nice and informative. I was looking for a storage due to my son passing away and I obtained all of his belongings. He showed me 2 different units for 2 prices and let me choose what I thought was best for the stuff I have to store. He then let me know the price and it was $25 less than the one on around the corner. Made my day a lot easier. Great prices and service!

This is my first time using storage unit. I chose Wrondel self storage because theyre the most rated company in Reno and I would say its worth it. The place is very clean, safe and secured. I booked my rent online and it was really easy to work on it. Johnny is very cheerful and helpful. He was very busy at that time but he really did his best to accommodate all the customers, he even gave me a discount for my next monthly payment.

The manager on site was very informative and friendly. He also made moving in super easy by providing all the tool we needed to move in. Made me feel safe about storing all my thing at this storage unit

Safe and clean. Staff are very accommodating and friendly.

Super friendly staff. The guy we dealt with was on point. I would for sure use this storage again.

I have had multiple storage units starting over 20 years ago and I know many people who have had and still have storage units. I have never had any issues with employees or storage security all these years. I have dealt with Johnny the manager for many years and today I worked with David and he went out of his way to help me as always. Thank you for always keeping a positive attitude and keeping the property clean and safe.

We got told the place closed at 7:30, the sign says the same. At 5:45 we tried to leave and were locked in... Being told that the place closed at 5:30 for anyone not connected to auto pay with a credit card only! Then we called and they wanted to grill us with security questions when we just wanted to leave! Absolutely obscured. Telling us if we couldnt answer everything perfectly our only way out was to call the fire department

Facility is super clean and I definitely feel comfortable leaving my my belongings here in storage. Johnny the manager was super helpful when I first got my storage unit. and David has been awesome to deal with on every visit since

I absolutely love Johnny at Wrondel Self Storage. He is nice, professional, courteous & I know that my belongings are in safe hands. Definitely glad to have found Wondrel! :)

Johnny was awesome! Super helpful, explained everything well, and made sure I felt comfortable about everything that goes with renting a storage space. Fair prices, and rates, no b.s. or side feed or anything like that. it was refreshing. I Highly recommend this place.

Very clean, with terrific customer service

A really great experience at every step of the storage process, Johnny and Wrondel Self Storage were awesome and super helpful! After I reserved my unit through their call center, the manager, Johnny, followed up with a direct phone call to go over details of the unit, answer any questions I had and schedule a time to sign paperwork.The unit ended up not working out for my needs, but again with really exceptional customer service, Johnny called partner storage locations trying to find a unit that would work and emailed the District Mgr to see if anything was available. Excellent to work with, super friendly, place is well maintained and secure - you cant go wrong here!

Johnny the manager was super polite and helpful with everything. Absolutely recommend this business when looking for a storage unit!

Very friendly and helpful! I am happy that they had a unit available.

Johnny assisted me with the storage rental with such ease. I would definitely recommend this company. Friendly, non judge mental and service with a smile. Johnny was very thorough and answered all my questions and most of all he was patient. Thank-you you Johnny for making this experience a positive one and for being a good customer service representative.

EXCELLENT CUSTOMER SERVICE!!!I had the best experience ever. From the time I received my thank you phone call, to my goodbye and thank you for all of his great help. Johnny was kind, personable and so helpful!! Just what I needed in this hectic time of my life!! Thanks Johnny!!

Johnny was the BEST - I strongly recommend renting from Wrondel whenever you need to rent. Easy, and helpful and competitive in pricing.

Honestly the place isnt in that great of a location, but it will work if you need storage. The access hours are only until 7:00 p.m. which doesnt help if you need it after those hours, but if you work nights they open at early hours of the morning, so it makes up for it if you work during the day, it probably will not work for you if you need to access your stuff after 7:00 p.m.

Johnny was very nice, fast and explained everything well. I appreciate the helpfulness :)

This is our second time renting a unit here, and Johnny provides a customer service experience that keeps you coming back. Other places had similar prices but Johnny makes you feel secure with keeping your belongings here.

JOHNNY.....WAS well informed and very efficient. Answered any questions I had with no problems... Very friendly people they also have mailbox rentals well worth the monthly price...

It’s outdoors and dusty, but Johnny takes good care of the property and watches out. No problems in the years I’ve been there.

Johnny and David are the sweetest cutest guys and very very helpful in helping me with my storage problems and they are good listeners too. Thank you guys so much!!

Johnny is amazing. I have rented here for about 7 years. My family and I deeply appreciate everything he has done for me, and Im kind of sad to go. But this man is amazing, and I felt safe leaving my stuff here knowing hes around. Thank you for everything.

A situation happened where we were sold a space over the phone by a different employee (amazing woman, forget her name), but Johnny wasn’t there when we drove in from out of state with a giant trailer. On his DAY OFF, in the middle of a terrifying global epidemic, AND with a new baby (adorable little guy) Johnny came to the space and let us in.So basically I’m saying this is the most helpful and kind storage unit company, and I am so lucky to have found them. Thank you Johnny and team!!! You made everything so easy, and I appreciate you going out of your way for us.

Johnny was super friendly and help and made the whole experience super easy. so glad i found this storage facility

Some of the best customer service Ive ever experienced. They went above and beyond to help me. Wrondel is highly recommended.

Johnny is great. Could not have been better. Keep him! Great.

Johnny is extremely professional and have high quality customer service.

Very clean. Well lite the gentleman that works the office was friendly and kind and professional!!!!

Great customer service. The place is a little cramped as far as driving and access. But the units are very clean and heavily monitored with cameras. Only thing I would want now is a bit later access lets say 10pm instead of 7:30pm.

Great Rate and the service was top notch. I came in late and they seemed truly happy to accommodate our needs. Give these guys 10 stars. Johnny is genuine and helpful. Couldnt be happier.

I did ample research before choosing Wrondel Self Storage and it paid off. Johnny was extremely knowledgeable when explaining the self-storage options and lease information. The facility is very clean and well-kept. It is comforting to know that my belongs are safe while still paying an affordable price!

Very friendly, quick and professional

Johnny was great. Very friendly and polite and helpful. Storage was very clean. Im very pleased with my choice to go with Wrondelstorage

Good service and information given byDesk manager

Jennete was so professional and kind helped with everything, id recommend she get a raise 😄😁😄

I needed a storage in a short notice. I went to couple of other storage in the area and couldn’t find the manager. When I went to wrondel self storage, I was greeted by Johnny the manager. He was very polite and helpful. The storage is really clean and I will for sure give them my business again in the future.

Horrible customer service. Desk manager Johnny got extremely passive aggressive when I asked for clarification about access times. Do yourself a favor and avoid the headache.Update: 11.21.2020Called the customer service number given in the reply and they put me in touch with the district manager. Their response was the property is owned so the owner sets the access times and theres nothing we can do about that. This in no way address my concern which is that I was told one thing before paying for a unit and then I was treated like garbage after dishing out some cash. Thanks but no thanks. This place seems to be monitoring their online presence but they dont seem interested in actually doing anything about the terrible customer experience that they provide.

Manger was rude and won’t refund my money back . It was in getto area . Don’t rent storage place from here .

Manager was very rude and there was an extra charge when I turned in the unit.

Johnny was excellent helping my wife and I obtaining a storage unit with short notice. Very friendly Anns courteous. Security of your belongings is TOP priority! I would highly recommend him to anyone looking for a storage unit.

We have been storing our Burning Man gear at a Wrondel Self storage for 3 years. Firstly, the location is amazing. Its pretty much next to the airport but also on a major route into Reno so not too busy but super handy for everything you need. We stay locally, eat locally and shop and can also hire our van or car from this area. Secondly the actual facility is very well appointed. Each unit is at ground level, so you can drive right up, they have water and toilets available which makes our life so much easier. The staff are amazing and have really helped us on each visit. More than we have experienced elsewhere. They offer really good value storage units, lots of sizes and have everything you could need from a storage location. We would recommend Wrondel Self storage to any of my friends. Worth every penny

Is very professional, clean, and above all else very reasonable. I definitely will recommend this place to everyone I know. Thank you

Taylor was extremely helpful in helping me get into my unit after I had locked myself out. She went above and beyond to contact her managers and get our unit open. I highly reccomend this location and commend Taylor.

THE STAFF IS VERY AGUMENTIVE WOULD NOT RENT THERE PLUS TO EXPENSIVE.

I can honestly say that Johnny was one of the most pleasant and professional people that I have worked with. He was on top of everything and found a unit that worked perfect for my needs. I would 100% recommend working with him.

You all deserve five stars!!! Especially Johnny. Acommading and informative.

After searching for storage in Reno for about 2 weeks, we were starting to lose hope that we would find an affordable yet reliable place to keep our things while being out of state. We called Johnny and he was very helpful assisting us in finding the right sized unit for a great price. After meeting him for a walk thru of the unit, we feel assured that our belongings will be safe. Johnny went above and beyond and is a great guy!

Very clean and secure grounds. The manager, Johnny, was very friendly and courteous. He was extremely helpful in renting me what I needed and at a very reasonable price. I recommend storing your stuff here to anyone.

The manager was extremely rude on several occasions. Getting assistance for a code was nearly impossible, couldnt even get help from customer support on the phone. Manager is hardly ever available to help. May be affordable, but not the service I will ever use again.

Johnny is awesome! Very friendly and easy to rent from. Clear expectations, great deals and this place was clean, spacious and secure. Never had a single issue here, and never worried about any of my stuff. I called every storage facility before I found this place and Im so happy I rented here. If I need storage again, I will only rent here...

Johnny was very welcoming from the moment I walked in. Very knowledgeable and gave me all the information I needed! Highly recommend!!

Taylor’s awesome, very helpful. And friendly staff! I recommend Wrondel self storage to anyone who needs to store anything in Reno!

We have used a few self storage places over the years, and can truly say we have never met a more honest, friendly site manager than Johnny. He provided us with options for our needs at various price points, and answered all our questions. He also showed a lot of flexibility in the payment plans available and made sure we were 100% satisfied before we signed anything. Can’t recommend highly enough!!

I just had the most wonderful customer service experience with on-site manager Johnny. He was so patient and helpful in explaining the entire process to me because I am new to self storage. In addition to fantastic customer service, all the units I could choose from all looked to be in excellent shape. There’s also a really great security system on property and easy access to the storage units. Competitive pricing that usually includes move in special. Easy to set up short term or long term payments, including autopay options. Lots of convenient services on site as well. I’m so happy I took my business here. Thank you Johnny!

Johnny provided me superior customer service! My apartment complex pushed my move in day by a full week and I thought I would have to pay another months rent in storage fees but he explained that he wouldnt be able to sleep knowing that he done that type a service to a customer. For your storage needs I highly recommend Wrondel self storage! The monthly fees are reasonable they provide excellent services!

Love this place! One of the most affordable storage units we could find. Johnny was more than helpful and accommodating. The units were easy to access and very clean. I give them 5 stars!

The whole experience has been quite streamlined. Booked over the phone with a professional customer service representative, they had me what I wanted in minutes.Upon my arrival I was greeted by Johnny the Facilities Manager with a positive attitude which in this day n age seems to be lacking. He was nice enough to escort me to my unit and explain the facility ground rules.Johnny also expressed any off hour issues that may awry, IE...me needing to get into my unit off the hours of storage unit hours which I thought was very accommodating.Keep in mind the customers storage unit hours are different then front desk operating hours. The hours I was given since I prepaid are 7days a week, 7:30 - 7:30...so a nice window for the customer.Thanks Again Wondel and Johnny.

I needed a storage unit for my things.Ms. Taylor very nice and very, very professional and kind and thoughtful. And Mr. Johnny was also very professional . I would definitely recommend wrondel self storage to others.

So far, the experience with Wrondel Self Storage has been great. Johnny the manager has been extremely helpful getting me set up for two storage units. Some difficulties popped up trying to arrange multiple storage units from out of state while working with the call center, but Johnny was able to clear up problems quickly and get things on track. Looking forward to continuing a very positive relationship with Wrondel Self Storage.

Wrondel self storage is a place I will always feel comfortable keeping all my belongings. This is the second time I have rented a storage unit from them. I came back the second time because Johnny is so helpful, kind and considerate and accommodating. With my move being so overwhelming it was such a relief to have help from Wrondel self storage. They make everything so simple and easy. The place is clean and more than accommodating to all my needs. If anyone is ever in need of an A+ self storage I highly recommend Wrondel Self Storage! As long as I need a storage unit this will always be who I rent from and trust.Thanks Wrondel Self Storage!

This place is fantastic. The prices are affordable and its located near the middle of town so its easy to get to no matter where youre coming from. The units themselves are obviously kept up and the entire property appears well looked after. Johnny made everything as simple as possible throughout the process and i couldnt be happier with my experience!

Johnny was very helpful

Hi my name is Jen Rogers, I was referred to this storage facility through a friend. Johnny who is looking over the facility was absolutely wonderful! He did everything in his power to make my experience easy going and stress-free. It was nice to have such professionalism when going through a stressful time. Just wanted to write a Yelp review and let you know you have a great hard-working staff member in Johnny!

Thank you Johnny for a professional customer service. I am very happy and satisfied with your service. I got in the office it’s almost time to close but Johnny did all my paper works, signed then show me the unit, handed me the key. All done. I will highly recommend your storage to my friends. Thank you Again and God Bless

Kendra and Johnny are great!! Super friendly and helpful. They have great prices and a great location. I would definitely recommend Wrondel Self Storage for your mail and storage needs.

At first glance it doesnt seem to be worth the price. I walked in and was greated with a very personable and cheerful employee. She made me feel like a valued and welcome customer. The customer service is well worth it.

Convent, reasonable price

Taylor was so helpful and sweet! This storage is awesome and safe I wont go to anywhere else in Reno.

Wrondel Self Storage is a clean and safe place to store your valuables. It is always been opened when I needed it, and the staff has always been very friendly. They offer easy payment options for your convenience. The prices are also very competitive.

Weve had our burner gear stored here for a few years and Johnny gone out of his way to help us. This has been amazing as we all fly in from different countries each year and are usually pretty exhausted. Even the smallest thing is not a problem for him whether its leaving the hose out for us or allowing us to move our space to a shaded part. Highly recommend.

Taylor is amazing she help me out quickly very friendly and professional great personality.

Johnny has been very helpful in getting the storage unit switched over from my moms name to mine. I’m out of town & he’s been very accommodating with sending the paperwork, emailing etc, whatever it takes to get it done. I really appreciate it!

I completely recommend Wrondel Self Storage! The on-site manager there, Johnny, is top notch. Professional, courteous, attentive to detail, and a great communicator. Also the prices are very reasonable compared to other similar businesses in the area. I needed to store my vehicle and didnt have much time to get everything done before my departure out of town. I picked this place based on all the great reviews, and I was not disappointed. The original unit I reserved was a hair too small for my needs, and Johnny quickly got me into a larger unit and worked with me on price as well. Thanks Johnny!

The whole process from reservation to leasing was super easy. I got a call from Johnny about my reservation soon after I made it & he answered all the questions I had, and again when I came in to sign a lease, he was incredibly helpful, nice, and knowledgeable. He walked me through the entire process, gave me lots of options, and again answered more questions. The customer service here gets an A+, and I couldnt find a better price, even for a smaller storage unit elsewhere.

Such a wonderful business!! Johnny was so polite and patient, to answer all of my questions and provide me with quotes. I Went to a previous storage facility for quotes and the worker named, Gary was so very rude. So happy I chose Wrondel Storage!

He was polite and professional and answered all my questions without hesitation,he was awesome 👍

Satisfied! Very cool manager really cares about the customer. Gave us cool water and extended our storage closing hours if needed. Smooth process in and out.

My fiance and I have recently travelled to Sparks, Nevada for a job relocation. Under time pressures to find are new home in Nevada, we really needed a storage place immediately. Wrondel Self Storage was the ideal place for newcomers to the state. Thank you Johnathon W. for going the extra mile for outstanding service. We really appreciate Johnathons strong customer service skills and knowledge of what was available at Wrondel Self Storage for us to be able to store our belongings. We are happy and very satisfied customers!

A great experience from the start. I was having trouble finding a unit to begin with and hesitated on the neighborhood, however this place is gated, monitored,very clean, safe and well managed. I even got my first month free. When moving out of the unit, I needed to make several trips over the course of a month and each time, witnessed the management and staff, sweeping and cleaning empty units, making courtesy and reminder calls, etc., even offering dollies and straps to help load. Your belongings will be safe and in good hands here.

They are the best, they just are. I can’t believe how easy they made the process for us. The people there care about their customers and show it in their actions. Johnny is awesome.

First-impressions are very important to me, and so is customer service. Johnny is excellent and has won my business! I will be renting in the next couple of days, but so far, great work!

Renting a storage unit from anywhere can be a somewhat anxiety-inducing and daunting experience, however, my that was not the case with Wrondel Storage--it went seamlessly. Jonathan, the assistant manager, went above and beyond to make ensure I had a pleasant experience all whilst providing amazing and hospitable service; in addition to giving me a great rate. Many thanks to Jonathan!

The manager Johnny gave a great tour, easy to understand policies and procedures. Offered to assist with with additional hours first day of moving and felt at ease with my moving day!

If you’re looking for an exceptional, honest, and safe self storage, this is the place. Johnny, the on-site Manager, has been amazing and extremely helpful with every aspect. I’m always traveling, and they have been accommodating every step of the way. This place is fantastic!!

Very clean storage facility, staff is very friendly (Taylor is awesome) and helpful! Would definitely recommend!

Johnny provides excellent customer service. He answered all of my concerns directly and professionally. The facility is well maintained and I would recommend their storage units because of it being secure and clean.

Wonderful and quick service. Johnny was very informative and helpful. Location is secure and clean.

We are from the UK. We have had a storage unit here for 3 years now. We store everything for Burning Man and any USA camp trips that we make. Johnny is absolutely amazing, helpful and goes way beyond the call of duty to help you. I cant recommend this place highly enough!!! AMAZING!!!!!!

I really wanted to like this place. The staff (at least the old staff) seemed really burner-friendly and the prices were decent. Our camp would go to our unit from time to time to clean our stuff and get rid of old items, they allowed us to use their hose to wash stuff and dumpster for trash on site. However, when we checked out of our unit because we outgrew it, an angry manager called and said we shouldnt have been using their dumpster and because of that theyre not giving us our one month extra refund back. I guess policies change pretty drastically when they know theyre not earning money from you anymore. Oh well, on to the next!

Nothing but a positive experience. Johnny was so nice and so helpful. Next time I need a storage unit, this is where I will be going. Highly reccomend.

Like many, I have been the victim of unfortunate circumstances in moving from place to place around Reno. All the while, Wrondel Self Storage has been more than accommodating to ensuring I have a clean and safe storage facility in which to have been storing my belongings. Its nice to have seen the same friendly faces working the office and always tending to any of my questions and needs. Johnny has always been a great point of contact. Thank you Wrondel Self Storage for being there for me and my belongings!!!

Was very helpful and friendly. Answered all my questions and the prompt service was a pleasure to see. On site manager did an excellent job.

We are new customers at Wrondel last month. Johnny runs a good business. He is responsive, straight-forward, and works to please his customers. Its a first-rate operation.

Johnny is excellent. We have complex mail forwarding needs and Johnny has handled them. We have been with Wrondel a long time and was surprised he was not made manager when Christine left. Yours Truly Client #107