Excellent service! Appraisal was done quickly and turned over to ins co. Work began promptly and repair was done ahead of schedule. We were in continual contact with their service rep. Car was vacuumed inside and washed on the outside when repairs completed!

Highly recommend this company. Mike was very helpful to order parts in advance and get the truck fixed within the timeframe we had. He also helped me in dealing with the insurance company (who were a nightmare). Thanks Mike

Great Adrienne was an incredibly helpful

I bought my 2018 explorer sportBrand new at Sound Ford. I noticed the paint peeling and surface rust on top. It Should be Fixed under warranty as it has less than 36,000 miles. I took it to Sound Ford where they told me To take it to Sound Collision. I did that day. They lookedAt it and took pictures of it in March! I heard nothing. I went back in the very beginning of May To check on it for them to tell me that dude no longer works there and they took more photos. They have been giving me the run around and my peeling paint, rust and corrosion Is just getting worse. They have given me many excuses like telling me the ford warranty guy goes there on Wednesdays, then after I call on Wednesday they say they need to talk to the Ford warranty guy and he comes on Fridays and then they said he comes on Saturdays and then they told me he is at the dealership across the street. I am tired of the run around and just need my explorer fixed.

Beware about this shop. They are very dishonest with their estimates. For my car they estimated bent strut and bad ball joint in the inner steering tie rod. I went and got new strut and when I disassembled the car and took out the old strut, the old strut was in the perfect condition! Now I cant return the strut I bought because the place has no return policy. I ended up spending about 2hrs on commute getting strut and trying to return it. And 5hrs dissasembling the car and putting it back together. And I also ended up with the strut I dont need. Went to the shop and they dont want to do anything about the situation. I guess its not their problem, they are in the business of making money by charging customers for the repairs they dont need.

Horrible service, never called once when unsure of the part to order. After driving there 6 times they installed the wrong part. Came in next day and they never ordered part I asked for and said they will charge me for the part needed. The front desk work was hiding in the back shop and admitted that he wished someone else helped us. The worst service ever, lack of any communication and running scared. Never called once, dont answer phone. Never going back.Follow up. Had a call from the shop saying the manager wants them to call and get the part in a few days. No other communication. I have no belief that the shop will follow through with any thing.

If you ever need your car to get fixed this is the place to go. I was involved in a car accident and then my daughter shortly after was involved in another. I got to see how I was treated by two different insurances and one being at fault and one not being at fault. The service here is amazing they go above and beyond! The first time they took good care of me and help me get a car rental, left my car looking brand new. They kept me in the loop and told me step by step what to expect. When I picked up my vehicle it was cleaner than when I left it.The second time I went I gave them a call and let them know that I was moving in 2 weeks. I didnt want to have to take my car anywhere else and they moved some things around and were able to get us in. They had my daughters car ready in 5 days! They worked with our schedule of having to leave the car there overnight and were so friendly and also left the car looking and smelling great. This is by far the best customer service I have received in the six years that I lived in the Seattle area.

They did a fantastic job fixing my car. Very professional and cleaned it up as well!

Ive known this place to be amazing so anytime myself or family thinks of repairs we think of this place. Now with my last visit, prior to the new change I was very un-pleased with a few staff members communication of the updates on my vehicle. Found out there was a huge change in staff & protocol as they do not appreciate when staff also lacks anything but effort. But, the new management team, specifically Robert made time out of his day to call me to hear my concerns & he has completely made my day! I really appreciate when staff really make sure their customers are ok & heard and do not make light of even the smallest concerns. He has showed there is a new sheriff in town & they mean business! I am happy to say others should really check them out as they are worth it for sure. A great company is based on the foundation of the team, and this team has really earned my points. Thank you Sound Ford Collision & Robert!

After my car was slammed into while parked in front of my house I was pretty devastated that my recently purchased (in December 2015) Escape was going to need A LOT of repairs. This shop was close to my work and was listed as a preferred vendor from my auto insurance.After an initial look at my vehicle Tracie informed me that my car would need to be taken apart and this could take a couple of days to get a true estimate of the extensive damage of my car. Once repairs were approved by insurance I received multiple updates on where they were at in the process of fixing my car. This was a long process but it was expected- parts have to be ordered, there are other vehicles in front of mine and paint apparently takes a few days as well. In total they had my car for 20 days- but I never felt like I didnt know why or that my car wasnt being diligently worked on. I really enjoyed my experience here and would highly recommend them. They were friendly, concerned about my well being and in the end my car looked good as new and is very clean (cleaner than I left it). So happy to have my car back! AND if anything goes wrong- their work has a lifetime warranty. I felt very well taken care of.

Great service and repairs. Prompt, kept up to date with progress on regular basis. Good customer service, worked well with insurance. Car returned in excellent condition and clean.

They not only took two months to figure x my car, they ordered the same part Wong two times, also still never fixed a couple of things that would be fixed and played the he said she said game with the insurance company. So unhappy about my experience with this company

They are nice people but their service is opposite. My car was 3 days late for delivery and the car was in terrible condition when I pick it up. Dust is everywhere inside and outside of the car. Fingerprints and glue are all over the car. I spent hours to remove dust, fingerprints and glue.I DO NOT RECOMMEND this auto body shop. Please bring your car somewhere else.

Great service Craig person that helped me was a wonderful with customer service I appreciate all the help they gave me and putting my car back together great job you guys

Good

Professional service, quality work. Helpful, friendly staff

Great customer service wonderful job on fixing mirror on my car and clean it great job guys

Was there to drop off a van for my work.

I just picked up my car after having it repaired and couldnt be happier. The car looks like it did th day we bought it new. I had been rear ended and driven over a traffic island. I explained that to the estimator and he took all that into account. The primary reason I chose Sound Collision was that they are part of Sound Ford and I was concerned that some of the electronic sensors on the car neeeded to be installed and configured by a Ford dealer. Along the way, OI found that the staff were some pretty nice folks.

Great work, great staff. Thank you Brian McCormick

Had an accident called them to fix my car. Told them Ill have to tow the car there and they said go ahead. After the car is in they call and say their next available appointment will be in 3 weeks. Paid tow for nothing. So rediciolus.

Horrible. I broke my passenger window, got it replaced by them, and it broke in a couple of weeks. When i got it replaced from another body shop it was damaged from the edge which caused it to crack. I showed it to Sound Collision and they told me they cant do anything about it. And I did not get a refund. Total BS.DO NOT COME HERE!

Run away from anything to do with Sound ford. Rich Snyder is the devil.

The best 😎

All I can say is dont bring your car here!!!!! Trust meI will never do business with these people ever!!!

No one there, garages open.