Extremely helpful staff, did everything over the phone for us. Had our order in just a few days. Huge thanks to staff and Joe especially. Thank you all for getting us a chair when other companies could not.

Great prices and did everything to work with us to get us what we wanted.

Evie is the best store associate! she made sure we were taken care of while giving us our space. we were able to find a good mattress for a killer deal here. defiantly a good place to buy a mattress!

This place is awful! I will say though the lady that helped us was nice, we went to buy a bed for our daughter ( twin size) and it didnt have a label on it which was fine, it happens there was only one sticker on the whole bed as well ....She types it in gives us the price we said ok wed take itGo to pay and a man came over and said no no we arent doing that that we had to pay for each piece individually, the headboard, footboard, and rails. Which took the price literally 5x higher than she had given us. We had already looked the bed up online and knew what the price was which is what she had told us. We will not be back. Guessing they work on commission there and it was a slow day.

The sales staff were wonderful, HOWEVER, my product is cheap junk. I will never purchase anything from Ashley again. The arms pop (it’s because made of plastic over the particle board arms”) The cushions are getting loose skin on the seating area. Every back pillow has gone flat. Day 4 of having this sofa, I (a shorter woman that isn’t obese) went to go get out of the loveseat and crack...yep it cracked. They sent a rep out to look at it for repair...he told them I did it (which I did) therefore they will NOT repair it. It’s junk. It’s cheap and I wish I would have held out and went elsewhere. Oh and all of this is written and I have had this living room set for under 3 months. Yep-ONLY 3 MONTHS. We don’t have kids in our house. It’s me, my husband and my adult son (who has an apartment in the basement) nope...no wild kids or animals. Avoid Ashley!

The people here are very helpful

Typical big box furniture experience: hovering sales people trying to upsell you. Nothing that fit my aesthetic

Sign is very misleading. I came here because I saw a table at the Ashley store on E Main and thought I could get it here cheaper. Why was the table more expensive at the outlet??? I expect outlet prices at an outlet store. Waste of time. Very disappointed.

I order dining table and 4 chairs I did not receive them on timeThey delivered after 6 weeksWith 2 chairs and table factory damage I don’t recommend this store for my friends and family

We went into the outlet and Evie welcomed us and explained the layout of the store. She was about to let us roam and I asked a question. She answered and was very helpful in finding options and what we needed.

I really don’t want to even give them one star. They don’t deserve it! Stay away from this outlet store! Horrible service and terrible products! I love Ashley furniture, it’s great furniture, but I will never buy anything from this outlet store! I bought a recliner and sat in it once and it broke. Wires pulled out of the motor and a metal arm under the chair is broken. I called to have it serviced because the chair was not like this in the store! I get no answers when calling the store or I’m told someone will be in touch and they never do. I am sure this is not the reputation Ashley furniture wants even for the outlet store! I will be posting on social media to never shop there and why!! Terrible!!

Great in store customer service. However, in stock and delivery options are lacking greatly.

Very clean.Mask Policy in place. Great sales guy. My friend bought a couch. I will be back to look for a love seat for me.

Very understanding that I am closing on a house and were flexible on payment and delivery. Made shopping easy

Made a purchase and was told delivery was $199.00. But if we opted for free delivery they would put it in first room of house and we would have to unpack. Furniture is in my garage which delivery and store now say is the first room. SUCH LAIRS. Never another purchase from Ashley. No furniture to sit on on a Saturday afternoon.

I won’t even give one star to these people I have ordered a dining table and queen bed frame the dining table has lot of cracks and when I called those people they said that they will replace the parts and it has been two months we didn’t received the parts so I have called the customer care the lady with whom is spoke is so harsh and she is saying we don’t know when the part comes when it comes you need to call us . Customer care lady is so rude . And about queen bed frame they didn’t send the railings when I asked about the railings they said it will come in December but we ordered them in July they didn’t even send a mail that it will be delivered in July. Worst place please don’t buy from here .

On top of being mislead at the point of sale, we had to try and get attention from someone on sales team while they laughed and chatted there at the front desk. There were multiple delays with the delivery due to a mixup with the bed frame size. One of the delivery guys were being unprofessional during the delivery. I did work with two people from the sales team who were very accommodating and gave a discount for my troubles. This was a not a very good experience overall and wouldnt recommend this location.

Love my new chair! It’s so soft and provides lumbar support! I can’t get anything done at the house since it’s been delivered because I don’t want to get out of this most comfortable chair! The delivery guys were awesome - clean, personable, so friendly and got the job done in no time at all. They were so great, I wish I could have invited them in for refreshments.

Visited the Morris Outlet on Brice Road and was greeted by Sandy a salesperson. She was friendly and gave us space to browse but followed up with us when we came to a decision. Sandy was so helpful and understood what I needed in order to make a decision. When she didn’t know the answer she went to find the answer! We purchased our sofa, chair and lamps with a end table!! Thanks Sandy you deserve a gold star!

My wife and I went into the store to pick out a sofa. Evie helped us (she was so nice and professional), let us know what could be delivered before our deadline, let us know which sets came in the color we wanted, and let us know which sets had discounts. Great experience. Delivery came at 10am the day it was supposed to!

I was helped by one of the managers when I was there. She was very professional & fun! She was knowledgeable and very helpful in helping me find what I was looking for. She even got on-line to see if my items were cheaper. Im looking for more items so a return visit is on the agenda.

I ordered a couch almost a year ago through Ashley Furniture Outlets. Upon delivery, the couch was missing a cushion & a throw pillow. I was told by the delivery men that they would report it & get my items to me. After some time of not hearing anything from anyone regarding the items, I called the store where I was redirected to customer service. The lady was very nice, but said that the throw pillow was not reported missing and that she would fix it. About a month later, my cushion showed up.. but still no throw pillow. I called into the store and was told that they would fix it. I was also told that I would get my delivery fee returned due to the inconvenience... almost a year later, still no throw pillow or delivery fee :( just finally writing the review because my lease is almost up & I was doing furniture shopping...

Very prompt and friendly service. We received the wrong couch (we need the mirror image of it), and the store organized a swap right away and even let us keep the old couch while were waiting for the correct one to come. Thank you Morris Furniture company!

I brought new furniture from here.

I ordered a dining room table from here, everything went great. So I decided to go back and order my daughter a bed and a bed frame....... I have had nothing but issues since the beginning of this order. I ordered on 3/2/2020 and was supposed to get delivered 3/10/2020. On 3/9/2020 I got a call saying I owed the full amount or I wouldnt be getting my order delivered. This was strange because the total for the order was supposed to be put on my synchrony credit card. Tried calling the store, nobody answered, so I drove there. Finally got this issue taken care of and not even 2 hours later someone else calls me and says that my bed wont be delivered 3/10/2020 because the bed frame isnt in yet. The lady said she didnt have a new delivery date for me, I would have to contact customer care. I finally got a hold of customer care and they told me my new deliver date was 3/19/2020. On 3/19/2020 my order was delivered to my house and the workers were putting the bed together......... Well the bed frame is missing a screw, and the wood slates to put the bed on. On top of the foot board being damaged which nobody had mentioned to me. So GREAT right? Got the bed and still cannot use it. The worker put an order in and said someone should be calling me by 5pm that day. Nobody called. So I travel to the store, once again, and explained the situation. The lady at the desk told me she would have to call customer care and give me a call.... Never happened. So I called customer care on 3/20/2020 and this lady told me she would have to contact the manufacturer for the bed to see about the screw and the slates because the bed was no longer being made and she would give me a call back by the end of the day or Monday (3/23/2020). It is now 3/25/2020 and I still have yet to get a call from anyone and still have a bed in my home that I cannot use. Would not recommend.UPDATE: it has now been 2 months and nobody has got in contact with me after calling multiple times and getting told someone would call me back. I was never told there was a screw missing when i bought the bed and come to find out the lady who did my transaction never put the wood slates on my purchase after she asked me did I want them. How the hell do I put a bed in the frame with out the slates or screw? I CANT. Will never purchase from here again.

Worst ever, do not shop here.

Good prices, attentive staff

I will NEVER shop at this Ashley furniture again!!!! We were supposed to have our ASSEMBLED table delivered yesterday (9/26/20). Instead they dropped off the box and said have a good day! The delivery guys refused to look at my receipt showing that I was charged for assembly too. After they left I Called the store for 15 minutes straight until someone finally answered. Talked to the manager and she was going to call me back. Waited over an hour and heard nothing. So I called back and talked with another manager and our sales person. They couldnt send anyone out to assemble until next Wednesday (4 days later), problem is I work at my table! They are refunding us the $200 for delivery/set up. Thats great and all but now we are wasting our whole day assembling 4 chairs and a table (after setting time aside yesterday for the 4 hour delivery window). Not to mention we have to figure out where to throw out the giant box. Beyond that the packaging contains the Styrofoam thats get everywhere so after we spend the day assembling we are going to to clean all that up. Ive always had good experience with Ashley furniture (at other locations), but this location is a freaking joke! I typically dont write bad reviews but in my experience this bad review is 100% deserved!

Excellent help and service!

We bought a couch from here a little over a year ago. When we bought the couch the salesman (who was very nice) told us anything that went wrong with the couch would be covered if we bought the 5 year protection plan, which we did. The frame broke in July. After spending 10+ hours on the phone we were told that the frame is not covered under the warranty. We paid a technician to come out and fix it through them. Now the frame is broken in the exact same way and they will not fix it unless we have it picked up and pay $100 an hour to have it fixed. The customer service is HORRIBLE and the product is trash. Do yourself a favor and spend the extra money and go anywhere else.

Quality stuff at decent prices

Terribly unprofessional ordered 6k worth of furniture has attempted delivery 3 times each time was a issue with missing pieces or broken furniture i will never spend another dime with this company!! And you should not either.

I was a little disappointed with our recent visit but mainly due to selections of what we were looking for were soarce. But this is an outlet store that may not always have a large selection. We did see the usual quality of what items were on hand; and we have bought a lot of furniture from Ashley Homestore over the years. They have good quality merchandise, well be back. On this trip, we were just getting ideas. Next time, well be buyers.

Cody at Brice road was very helpful. Good quality products and accurate delivery

Very helpful staff, great selection and great prices.

A good place to shop for furniture. Some of the staff is a bit over excited to make the sale. Almost nothing in the store can be taken home the same day.

Pretty clear this business is faking some of these 5 star reviews. Will be reported to google. Just look how many reviews are first time reviews with no reviews since.

We bought a reclining loveseat in July and got a call changing the delivery for the 6th time to Dec 10. We went back to the store to pick another lovseat and they gave us a big 10.00 off and acted like it was a big savings! If we didnt need the loveseat so soon I would have told them to stick it. Never again 😒

Everyone at this outlet store was professional and still respected our privacy.

Sarah was very helpful! We purchased some living room furniture and cant wait until its delivered!

Absolutely fantastic! Ask for Sandy.. she sold me all the furniture for my new home❤.

Absolutely TERRIBLE customer service! Ordered a new bedroom set in April and it took nearly 5 months to resolve all of the issues we’ve had. Will not be a returning customer, to say the least.

I went to Ashley Furniture Home store East looking for TV rooom furniture.Upon my entering the store, Trent greated me. He was professional and polite.I found very nice sofa, loveseat, chair and rug for a great price. The manager, David is wonderful. The only thing I dont agree with or like is the high delivery charge. I noticed after I got home later that they charged me $199.99 delivery fee.👀😳☹I will be contacting them about this because that fee is unsatisfactory to me to pay. Except for high delivery fee, I would highly recommend shopping at Ashley Furniture.

Went in angry concerning poor communication & service. Left satisfied with their solution. Great staff.

I found the buying experience was great no pressure the sale manager and my sales person worked with me to find what I wanted. And they worked with me on the price of the furniture, and they have good credit options.

I enjoyed the pleasant customer service from Sue in the store. She took the time to give me a follow up call about my delivery to see if things met my standard That was very thoughtful and also rare these days. When I buy more items I will look for Sue again.

Overall we are happy with what we got. But there were a lot of hiccups along the way. It took them 2 months to get our furniture delivery correct. I will say Sarah Campbell was very helpful, communicative and really did her best to makeup for the mishaps. She is the main reason why Id consider dealing with Ashley furniture again. The delivery boys to do deliver the last batch of equipment were very nice as well.

Nice product. Staff friendly and helpful

I bought couch, $1300, after 2 weeks star piling and one part broken, I call customer care but never pick phone, Iam calling every day . Now Iam done, crazy places I have never seen in my life, I will never go back again, just trash

Excellent experience! Salesman/woman are outstanding, very helpful and very knowledgeable. They dont force themselves on you like most places. Only time will tell if the furniture is quality or not.

Ok

I will go there before looking at other furniture stores. Friendly and knowledgeable staff. Great quality and prices.

We went to look at and purchase a new mattress set last Saturday. We were greeted by a very nice lady who directed us to the mattresses. We were looking around when we were greeted by a salesman who identified himself as the regional director. He said it was our lucky day and we would get a great deal. He asked us what we were interested in and what type we presently owned. His response was to say that the type we owned was the worst kind(though he tried to sell us a set made by that company).He only showed us two types of mattresses( the most expensive) .The prices ranged in the $3000.00 range. We asked him for a card ( which he didnt have) and asked him how long he was going to be there so we could have lunch to talk about it and then come back, that this was a major purchase and we wanted to duscuss it.He nervously replied, he was only going to be there another half hour and we needed to make a decision. He also said he would throw in the box spring . We noticed( and thought this was laughable, because on the tag it already said it was included).He was clearly out to take our money and not satisfy a customer. He said his name was David. We left there, went to a different furniture store and purchased a very similar set for $1000.00 less, and love it. We wont go back there.

My sales person (Mary Allen) was amazing. Very personable without being pushy. She explained the options and asked questions to see what would work best for our setup. Very knowledgeable. The store was clean and easy to navigate around.

There is a good selection and friendly staff. They were good to deal with and I was happy with the price we paid.Only two issues I had.1. The item being on back order wasnt communicated until after the sale.2. I couldnt talk then in to free deliveryOther than that, all was good.

Ricky was awesome and everyone was super willing to help! I went in looking for sleeper sofas and they had more variety than any other store I visited. Not only that, it was a sale and I got my sofa for a great price.

A bunch of crooks! I would give them 0 stars if I could. I was supposed to have my bed delivered February 27. They pushed it back 4 times to March 14. On the 13th they called and said one piece was broken so they wouldn’t have it delivered until March 26th. Today they called and said they now won’t have it until April 14. I called to get my money back and no one at the “service department” can issue a refund, it has to come directly from the store, which is closed. They are holding my money and refusing to refund me after jerking me around for 6 weeks.

The experience I had here wasnt quite as bad as the amount of time it took to get my furniture. It took a month for my sectional, that was supposed to take 2 weeks and it took 2 months for my dining room table to be ready. Trying to get of hold of anyone that actually seemed to care was not even possible. The experience was horrible. Emailed the company and still nothing. I do love my furniture, thats why I bought it, but I would not recommend due to the experience Ive had.

Jenna was fantastic. After shopping for a couch at multiple Ashley locations as well as other retailers we decided to make our purchase 2 hours away from home because of her service, immediately willing to price match to their online store was a plus but not a selling point for us. She offered valuable information on policies, gaurentees & set our mind at ease with such a large purchase. Every question was answered directly and honestly with knowledgeable feedback on services and product. As a store leader in a business where customer service is a priority I was very impressed with the way she connected with us and shared her personal experiences with the products we were interested in. Easy to work with, respectful of our space & genuine with a passion for her work! Thank you so much, Jenna!

On 7/23/2020 we purchase and paid in full for a recliner - to be delivered 8/27/2020 on 8/25/2020 we got a voicemail notice that our furniture would not be delivered until 10/29/2020 - on 8/25/2020 I called to cancel our order and get a refund - on 9/15/2020 I still do not have a refund so I again called and waited on hold for an hour to find out they did NOT cancel my order yet and a refund check has not been issued - The customer service personal was very kind but this is a horrible place to deal with if you expect to actually receive what you purchase and pay for

Do not buy the extended warranty it aint worth it bought a new couch had it 2 days the frame bent on the recliner and they want $100 just to come out and $100/hr to fix it Ill never by another Ashley furniture product again

What a great experience! I was treated wonderfully, my kids were offered refreshments, and a balloon. The salesman was super nice, but gave me space to browse and look around. No smothering me with his sale techniques! Everyone was super friendly and professional, plus the store was playing some catchy background music.

I just wanted to say thank you to Elizabeth (Liz) and David, the general manger, for their amazing support in finding the perfect furniture for me. The original order I placed came damaged, I immediately called them disappointed, however David and Liz were able to quickly find a solution and turn a bad experience into a good one. I Recommend Liz as an associate to reach out too and if She is not there, do yourself a favor and talk with David.

James was our sales associate. We liked that he greeted us when we walked in. He asked what we were looking for. He lead us to the proper location and said that he would be nearby if we had any questions. My husband and I was able to shop the store until we found what we was looking for. We both liked that we didnt have someone standing over us. When we found what we was looking for, James came over and answered our questions. If we decide to buy anything else for our home well go back to that store first .

The most horrible business furniture I have to deal with because they forgot to give me a cord for a recliner and still after 4 months with the chair still havent received the cord. I have called 4 times and to reach someone it takes me 2 hours, I have emailed, and went to the store directly. They cant do anything about it, are you serious? im still paying for the chair like all you can do is either let me return the chair but no all you care is the money and not good customer service.

Nice selection for sale . Will keep buying more of what I like.

SARAH CAMPBELL was the absolute best! She gave me the price match as stated and made me excited about my purchase. My only sadness is that it cannot be delivered until DECEMBER!! My prayer is that it might come sooner.

Sue Babulski was awesome! Her customer service was through the roof but didn’t bug us constantly like a lot of sales associates. She was able to answer any question we had and was very friendly. Thank you Sue!

Very happy with selection and quality. People are all very friendly. Highly recommend.

I had my 3rd set if furniture delivered last week. In that order were 2 bar stools. They came damaged. I asked for customer service to call me. They called the following day and scheduled a replacement for today. They confirmed the time would be between 3:30-5:30 today. At 5:33 when no one had been here yet I called customer service. I was told they were running behind and they would now be here between 7:00-8:00. At 8:00 with still no delivery and NO phone calls to me they tell me its now too late and they arent coming! I wasted 5 hours waiting and not one person called me! I had to call THEM twice! Jared the delivery supervisor told me several drivers were sick and called off and they ran behind. Really.....no one knew this at 5:30? Or at 7:00? He was very nice and said he would reschedule my delivery for tomorrow or the next day. And give me a $100 credit. All I ask is that someone could have cared enough to call me. I wouldnt have been as upset about rescheduling if they had the courtesy to call me in advance. I love their furniture and have never had an issue until today. Their customer service dept needs help.

Ordered a coffee table and end tables. Was supposed to be delivered on 1/20 went in to pick up and they NEVER put the order in! All the associates were confused. If we didn’t have our receipt we would’ve never gotten our order situated. Instead they try to blame it on all these other issues so now we have to wait another 2-3 weeks! Paid well over $300 for our items and they never even ordered them. Waste of my time. If I could give them negative stars I would. Don’t waste your time!

Stopped in tonight looking for a Queen size bed frame. As soon as we entered the store we were greeted by Vic. He was very helpful and friendly. He provided great customer service by showing us multiple items we were interested in, with patience and courtesy.

The sales people were polite and there were no pressure tactics.The delivery team were polite and professional and respectful in every way including removing all packing material and testing all the motor controls on our sofa.

We were greeted at the door by Michael, the assistant manager. I was first impressed that he introduced himself and asked our names before giving us a general rundown. He let us browse then checked back with us occasionally to direct and answer questions. No pressure. Just good service! Cant wait to have our new living room delivered!

Ashley Home Store has a GREAT SELECTION of modern and stylish furniture! It was easy to find just what we needed and the sales STAFF worked with us to make a great purchase on a Dining Room Table and Chair set and Living Room Sectional. The delivery team was friendly and careful to set up our new furniture.

I personally do not enjoy furniture shopping at all! I visited the Home Store showroom, and my associate Tissy, made the experience pleasurable for me. Despite my being difficult, she displayed patience and product knowledge, which were the determining factors regarding my purchase. Very impressive. Kudos to her, for perfecting her craft! I shall return to do business again.

Great prices...friendly staff

Great customer service. Great holiday pricing, I bought a new bed and bedroom set. Delivery was fast and very professional. I would recommend Ashley Home Store over anyone! 😊

Great choices and very good prices. Evie was our salesperson and she was friendly, helpful and enjoyable. Would go back just for her personality.

Terrible experience rude short clerks poor selection he was too busy playing games on his phone!!!

I found the perfect bed for me here. Mary was extremely knowledgeable of the products. She gave me all of the education I needed to make a smart and informative decision. I am definitely going back to purchase more items from Ashley.

I visited Ashley on Saturday to look for a bedroom outfit and was met by Vicki, a salesperson. I was extremely pleased with her professionalism. She showed me 3 different options and took the time to answer all my questions. I will bring my wife back this week and we will purchase from her. Great customer service!

We ordered a bed, mattress, box springs and nightstands which were supposed to be delivered 10/18. When the order arrived all that was on the truck for us was a mattress and box springs. The driver said that they did not have the footboard for the bed and therefore couldnt deliver the bed. No one notified us that the footboard was missing and they would not be delivering the bed. He then stated that the queen size mattress would not fit up the stairs. We were told that they would give us a split queen box spring so it would go upstairs. Customer communication was sadly lacking as no one advised us there was any problem with the order until the truck showed up.

Very good shopping experience at this location. Was greeted with a smile by Evie as I told her I was looking around for new furniture and was just going to take some notes. Then, I met the sales associate, Mary! She was great! She was very patient and honest with me while we went around around the store for 2 hours. She actually made a tedious activity fun for me! In the end, I purchased a living room set. After price matching almost all of it, I spent less than I budgeted. Overall, I am very pleased with the service thus far.

The only reason I give it a one is because I really liked my sales lady. No pressure and worked with my budget!!! BUT the deliver service was horrible and I will never return to any Ashley store. I bought the bed with a month till deliver which was fine because my daughter had a bed. Feb 27th we take her bed down and give it away. On Feb 28th it was suppose to be delivered. I got several emails and texts to confirm. Even the day of. I leave work early use my PTO and at 7:30p I call customer service....the bed was left at the warehouse is what I was told. I rescheduled for March 3rd...Scheduled PTO again. I called March 2nd to see if I could get a later deliver after waiting for a live person for 49 minutes I was told the bed wasn’t even in stock!!!! Set another delivery for March 13th. March 12th they call and say the headboard is broke!!! I have company coming to town on the 14th and they were suppose to stay at my house and sleep in the bed which is now just a mattress on the floor! I went to the store and got a refund, but I’m totally screwed now. The associates working were really sympathetic . But this experience was absolutely the worst furniture buying experience I have ever had.

Super nice . The manager had to help us because the guy that specializes in bed wasn’t there. She was really helpful Honest and nice.Our bed gets filigreed in 6 days which sucks but i think it might be the frame we picked that takes so long... I definitely would recommend them👍🏻

Will definitely be buying my living room furniture from here

Jeanna was very helpful. She let me look around at all my options for as long as I wanted and did not pressure me. She also gave me a good deal on the dining set that I chose.

Terrible staff. Wouldn’t honor warranty. Called about bad spot in furniture days after delivery and never got a call back. Got rid of the set 1 year after purchase after it fell apart whole store wouldn’t call me back to honor their one year warranty.....Don’t trust this store. Several of the similar pieces were on multiple other stores that have exemplary customer service and won’t mistreat you

Visited Ashley Homestore for the first time last weekend with my husband. We were greeted immediately by Ricky Bell, as we walked in the door. He was very nice, friendly, and very knowledgeable . We appreciated his time and even though we didnt purchase anything, we will definitely go back again and ask if hes available, when we do decide to purchase.

Micheal Turner helped me, was courteous and very informative. Didnt pressure me and gave me info to contact him if I wanted to mull it over! Will definitely come back and purchase from them.

David Coronado, the General Manager was fantastic help. The best customer service Ive ever received, he was very helpful in closing my purchase and was generous enough to offer a small discount for my wait. Will definitely be purchasing from, and returning to this store because of him!!

Item purchased was defective and declared defective by their own service tech. 13 months later we still not have received a replacement table. Every service rep I talk too says they can’t make the decision to replace the table. Every supervisor I speak to says they can’t make the decision to replace the table and there has been no decision by the manager in 13 MONTHS!!! As of yet I have been blocked from speaking to the customer service manager. Don’t waste your money, a quick search online and you will find hundreds of examples like this. STAY AWAY!!!!

I have bought many pieces of furniture from Ashley Furniture Homestore and have always been pleased with the service and quality. We just recently purchased a new sofa and recliner and the service and quality is still top notch. Our salesperson was Ricky Bell and we were very satisfied with his service. We were greeted by Ricky as soon as we came in the door and he showed great class, product knowledge and people skills. Never once did I feel pressured to buy anything I wasnt completely satisfied with. I would recommend Ricky to anyone looking for top not customer service.

Nice Representatives working at the Ashley and Maurice Outlet center easy to talk to explanations are given in language any mattress fire can understand and well be making our next mattress purchase there

Tommi was very kind person whom welcome me and my mom when it comes to looking for couch in our place. Also, she was very patient and kindly to welcome us. However if you want her to help you she will help you no matter what!!!! She understands everything that customers wants.

While i love my furniture, i am completely dissatisfied with some of the service i have received. Upon my initial call to schedule delivery, i was informed that they would not be able to deliver the chair i purchase until the following week. Because i work Monday through Friday (and because i was involved in a car accident through no fault of my own) i chose to have all of the furniture delivered on July 19, which was 2 weeks after i purchased it. So i took a vacation day off from work. When my furniture arrived on Friday July 19, i discovered that they brought a twin sized bed frame with the FULL sized mattress and box springs. i purchased a FULL SIZED BED FRAME. So the delivery guy took the frame back, and removed my bed. I called Customer Service, and was initially advised they would not be able to bring the correct frame until Saturday July 27, since i had told them i work Monday through Friday. I advised that was not accepable, that i would have to sleep on my mattress on the floor for a week! After about 3 hours they called back and advised the frame would be delivered on Sunday July 21. But when i returned their call on Saturday July 20 to sched delivery time for the following day, i was told that the rep had not put the frame on the truck, and it now cannot be delivered until July 24, and they will refund my delivery fee. All well and good except that i am sleeping on my mattress ON THE FLOOR!! This has been a HUGE hassle, and i will NEVER shop at Ashley again!!!!! Footnote: The Customer Care reps i have spoken with have all been courteous and kind, and sympathetic to my plight. But that doesnt change the fact that i am STILL sleeping on my mattress ON THE FLOOR! Yesterday, i was told that a manager would be contacting me later in the evening. But that NEVER HAPPENED!!!!! So when u purchase furniture from Ashley, be prepared to have to deal with the delivery hassles!!!!

The store had a nice selection of different furniture was looking for a sectional and bedroom set I came in and was greeted by Liz she showed me around did not force me into buy anything. Great service staff was nice. I will be back to buy some more furniture for my kids room as well thanks Ashley furniture and Liz smith see you soon!!!!!

The showroom is displayed very lovely. Ricky Bell, the product specialist at Ashley Homestore was wonderfully helpful in assisting me find the exact furniture I wanted. He was very knowledgeable about the products they carry and was quick in being able to state the comparisons in price, quality and design.

Price was better than other stores. Staff was helpful. Delivery men were courteous.