Pulled up to the Express oil change building and waited what seemed forever for someone to acknowledge I was there and to see what service I needed. Finally an employee came by and placed a number on top of my car and it was another 10 minutes before a service writer came by to get me checked in and they were not very busy.Then it took an hour and 45 minutes to perform a simple oil change and I declined the car wash to save time. Miss the days of great customer service.

My satellite radio was not working. The problem was internal according to their diagnosis. It was fixed promptly and courteously in a professional manner.I have bought 2 cars from Lute Riley in the past 4 years. Everytime I have needed service on either car, service and repairs have been made quickly and with a detailed explanation of what was done. They even wash my car without me having to ask, weather permitting. I would definitely buy another Honda from Lute Riley again. Outstanding service!!!

I brought my car in because I was notified that I had a factory recall for my 2018 Honda accord. Philip Watson has been my technician. He is absolutely the best technician that I have ever had. He is excellent in getting back to me on the phone ASAP. Philip handles everything for my car very efficiently. I have great confidence in him. He bends over backwards to make sure that everything is done to my liking. Philip is a great asset to your Honda dealership.

I went in to have a duplicate key made. Knowing I didn’t have an appointment, I went in first thing on a Saturday. At first the rep said it’ll take 2 hrs when a phone call stated 1.5 hrs. I decided to wait in the waiting room. The room was spacious to maintain distancing and the coffee was delicious. The was available tables for me to complete some work. The rep offered me to take care of a service recall at the same time. Well the service took less then 45 minutes. Every worker was friendly and helpful. All customers seemed satisfied. Highly recommended given my situation.

Went for Emissions Sticker. Even though several cars were waiting to be checked in when I arrived, the service was timely including a car wash. The service manager and service staff seem to be working had on improving their service. I like working with these folks.

If waiting in your car is your favorite thing, then this place is perfect for you. Came here for an oil change. Waited in my car 35 minutes as the only rep went around helping 2 other cars (that came after me). I decided that this place is not worth my business and left. Don’t waste your time here

I needed an alignment for my car I had just purchased from Lute Riley! Ryan was able to get me in and out with no issues. Thank you!

Car was returned in timely manner, got free battery replacement because I bought the car 3 months ago but yet battery was defective. Got rotors tweaked due to brakes rubbing causing shake. Only issue was car was returned on empty like literally empty 0 miles to E. Otherwise great service

My 2009 CRVs catalytic system was stolen. Lute Riley Honda was called and the car was towed to the shop under their help. Service advisor Melissa was professional, and so helpful! She arranged ordering and repairing. I am happy with the results. All the people who answered my calls were all very friendly and helpful! I really appreciate the great help from Melissa and all Lute Riley Honda service department people! I will continue using their services in future. Thank you all!

I was attended by the Service Director, Adam Presser who explained thoroughly the alignment issue that other garages were unable to provide, but did charge anyway. Im grateful that he took the time to explain it in a gentle and simple manner, very seldom I see managers taking the time with the customer. I give him a 10+

Roberto the service advisor answered all my questions and was able to get my car fixed quickly before I had to pick the kids up from school!

It was a great experience at Lute Riley Honda Service Center. The Staff here are welcoming and the treatment towards every customer is never questionable. Definitely recommend to stop by at this place - the complementary car wash is another perk you get with the service. Totally satisfied with the service here. Keep up the good work.

Great service provided by Michael. He answered all my questions about my Honda Civic‘s service and got my car washed all in under the estimated wait time. Thank you

It was amazing. The guy who took care of me,kept the exact time he assured me of. The car was clean and felt like a new car again. I love Honda

Everything was completed in a timely fashion. My car was promised in 3 hours and we got it a little sooner than that.

Valter Odom is a very very nice gentleman. He is very professional. He knew what the true problem behind the dashboard signals and helped me fix the problem fast and clean. 5/5

Ive bought my last 3 cars from Lute Riley Honda and have never been disappointed. Their service area is always friendly and manage to get my car back to me in the same day. Every service advisor that has helped me is always informative and helpful. This last visit was for an oil change and I was out of there within 30 minutes. I will be buying my next car from Lute Riley like I did the last 3.

Very friendly and knowledgeable service personnel. I really appreciated it as I was visiting from out of state. However I had no success in contacting the service dept between 4 and 7 in the evening and had to call early in the morning. But I would recommend them highly.

Valter was great. Explained what needed to be done and when it would be completed. I will definitely come back. The mechanic Dwight did a great job.

Great Service! I was greeted by the Technician (Logan), walked thru the service that was to be done to my car, shown the current state of my filters, and provided a reasonable time to expect to come back and pick up my car. Got a call under that time frame and easy process to bill / pay and pickup my car. Would use again

I used the express service department. A young man by the name of Logan Thompson was my service agent. He did an excellent job of doing what I asked and went above and beyond to assure that my truck was ready for the long trip I told him I was taking. He discovered a few things that needed to be done at this time and followed through after speaking with me.You are to be credited with hiring agents like Logan Thompson. It is personnel like him that will keep me coming back.

Philip always makes me feel like family. I could go anywhere for an oil change, but I want to come to Honda because I know you will take good care of my vehicle, and I know Ill receive a big smile from Philip. Thanks for always making me feel welcome.

Service advisor Roberto helped me with my vehicle as I had just moved out of state and was bringing my vehicle in for the first time. He understood what I wanted and got everything I needed taken care of in a timely manner. Will definitely be returning !

Had a slow leak in a tire. Turned out it was a nail that was too near the sidewall for the leak to be repaired. On a Saturday morning of a busy holiday weekend, LR got me in, got the tire replaced (under warranty), and got me washed and out in good time--oh, and state inspection, too. Well done.

Logan checked me in and let me know when my car was ready. They checked my my car thoroughly and washed and vacuumed it. I live right down the street from Lute Riley so I usually drop my car off then walk home. Lute Riley has always serviced my car. I appreciate them soooo much!

Convenient and best customer regards. Melissa helped me to put me in rental car while car was in shop. Have shuttles that can pick up and drop.Nice job!

What a great experience! Logan was personable, knowledgeable, and showed great customer service. He walked through everything with me and they serviced my vehicle in a timely manner. Highly recommend!

My cars splash cover protection detached and I took my car to the service department to get fixed. I was hoping they would use a replacement screw or something specific to the car as it was listed to be needed online. After two hours I got my car back and on the way home the splash cover detached again. Finally I decided to lift my car with the jack and take a look at it myself. Thats when I noticed the repair that took 2 hours was simply a black zip tie, and the area that it was tied from was so off on the edge of the cover that it ripped right off. I understand the service department is busy, but it is not ok to cut corners and take 2 hours to insufficiently fix a problem. I would have been completely content if one of the guys there told me to take it home, poke a hole on the cover, and tie it with a zip tie. Because in the end thats what I ended up doing in about 5 minutes.

I had a problem getting new key fobs for my car. I call and they told me yes come in we can do it for you today. When I got there they said I have to leave the over night because they don’t have time now. I ask for the Fixed Operations Director Mr Valter Odom who immediately took ownership of the situation personally and got my key fobs within an half an hour. He is a excellent customer service person. He took charge from the start to the resolution of the problem. You don’t find this kind of service experience any more. He is a excellent Representative face for the Lute Riley Honda service.

We had fog light that needed to be replaced and we took it in. Lute Riley Honda Service Department provided us with outstanding customer service. We were informed upfront what needed to be done and how long it would take. Our car was ready upon time and they washed it too. I highly recommend Lute Riley Honda for anything!

Ive been a Lute Riley Honda customer since 1994, when I bought a 2dr coupe Accord. Ive been buying 2dr coupe Civics since then.The Lute Riley Honda Service Department excels at providing quality repairs, and exceptional customer service. Theyre very professional in their interactions with customers, and very courteous, polite as well.I was in the customer service venue for 42 years, and I recognize excellence in customer service, when I experience it.The customer service at the Lute Riley Honda dealership is superb! I heartily recommend Lute Riley Honda, and its service department.Also, Im extremely happy with the salesman, who has sold me cars since 2003. The support staffs professionalism, and courteous interaction complete the excellence in customer service throughout Lute Riley Honda.

I needed some maintenance on my vehicle and in a timely manner due to some medical situations. Service Advisor Julissa Maravillo understood dilemma and got my service taken care of extremely fast. Good service and compassionate people keep me coming back to Lute Riley Honda.

Kyle Owen was my service manager. He was very knowledgeable and courteous. I am so pleased with this dealership because of professionals such as Kyle Owen. Awesome Job!

The service department and the sales department are excellent. I have been a customer of Lute Riley for several years.

The shuttle service at this dealership is terrible. I mean the drivers are friendly but the service is understaffed. This morning I had to wait an hour before being shuttled to work. My service advisor told me work was done at 2:30 and she would let the shuttle know. My pre-assigned pickup time was 3-4. It’s now 4:15. Just got off phone with shuttle driver and he’s still 45 minutes out. All this for an oil change! Like I said, drivers are good. Management, clearly, is bad.

Went in for oil change and they suggested I also get my brake fluid changed. My truck is 5 years old and the break fluid had not been changed. I was very happy to have it done. They did a great job as always.

My service guy was great! Keep me in the loop about everything. When my car was finished he explained everything to me. His customer service was wonderful.

I go here for oil change and this time I also did tire rotation and replaced brake fluid. Director of Maintenance Volter Odom takes care of it every time I go there. The staff here is a great help. I will continue to go to this location.

Needed to keep our college daughter’s car current and safe. Took it in for inspection and tuneup so she could drive back to college with confidence. We appreciated the great service.

I take my 2016 CR-V in for servicing at Lute Riley regularly. I like that they do the work I request, let me know what else is needed or is likely to come up soon. They are very professional and courteous.

I felt very taken care of here. I also appreciated the transparency with the charges of services. Excellent customer service.

The service was done quickly and well. The young man who was my service agent was extremely polite and easy to deal with.

Excellent as always. Service tech TD was professional, courteous and thorough as he always is. Another great experience with Lute Riley!

Friendly staff. Upfront about costs and time. Offered a car home since service would take a while. Willing to discuss what service could wait until next visit. No pressure. Just honest information.

Came to pick up my license plates and inspection sticker. After installing my plates, the service tech took the time to eagerly answer about a dozen questions I had regarding the vehicle. It was obvious he loved the Honda brand which made me feel even better about my used car purchase, two months earlier.

I was early, but promptly met and Kyle took care of me.. through out the service tome, Kyle kept me apprised of the service being done.

Phillip Arnold always handles my Passport with excellent service. He keeps me up to date on the progress of the car. He is a credit to your Lute Riley.

I had trouble with my van last week and the service department at Lute Riley went above and beyond to make sure I was taken care of well. Due to a warranty issue my van didnt get fixed at their location yet they still made sure my vehicle got to where it needed to go to honor my warranty. Ryan also arranged for the kids and I to be taken to the next destination as well. It was all seamless and Ryan made my stressful experience not feel as difficult. I will be coming to Lute Riley for all of my vehicle needs in the future. Thank you Lute Riley!

Logan Thomason, the service advisor was very courteous and professional. He apprised me of the cost and time involved in the service and it was accurate. My car was also washed and vacuumed before being returned to me.

Came in for annual state inspection.Phillip Watson took care of everything in less than 30 minutes. He has been my service representative for several years now and has always taken excellent care of my vehicle and of me.

Valter is the best! Very service oriented and he is an expert in his field.

I have been there for 45K maintenance, plus front disk resurface. They done it in 2 hours, including external car wash. Excellent service.

Good service thats done fairly quickly. Convenient shuttle if you dont want to wait around and free coffee if you dont mind waiting.

The Lady that was in charge of my car was extremity polite and very good in general... also the technician was polite...

My wife and I were out shopping for some footwear when we were done our CRV would not start due to a dead battery. A quick call to Lute Riley Honda Richardson Tx saved the day. The service center was able to retrieve our account info and contacted Mr Mark who sent out help and lifesaver Mr Adam who came prepared with a replacement battery.We would like to thank the Lute Riley family for their superb customer service. God bless and have a wonderful day.Thanks Adam! for the extra care.Mr & Mrs Lozano 9.15.21 Wednesday

Good communication and thorough work. Pricing is within expected range for dealer service (competitive to other dealers). Very knowledgeable and engaged service writers (which is one of my pet peeves with other dealerships).

Checked in at 12.05pm with Kyle, was informed that the service may take up to 1 hour 30 min just for an oil change and tire rotation. No updates only text with recommended services updates and then hopes of completion to get done sooner. Left after 4 hours 30 mins from the facility. Kyle was great but the manager Phillip was rude about the situation and blasted off for my impatience.

Apparently Lute Riley Honda is back up to speed after COVID. I got a state inspection today in about 20 minutes.

Great service. Much better than expected!

The service very bad, I left the car at the service about 11:25 am for rear brakes replacement they told me that will get back to me soon in about three hours, then after about 5 hours I called them no body help me to get an aswer or tried to check for me and guy who should responsible for it didnt answer my calls then finally got sms about the service and when tried to call back and discuss the service the guy didnt answer and the other agent didnt help, and they were rude, then decided to cancel the service and pick up my car ..Worest experience I have ever ..

I called and the receptionist transferred me to a voicemail.Here is how we got treated: We got there at 3:40 pm on Saturday for B1 scheduled maintenance for my Honda Pilot. It took 15 mins. for someone to come to our car and put a number on our vehicle. Another 15 mins. passed, so I got down to check if someone was going to attend to us. They said we are busy and someone will be with us shortly. At 4:10 or so we saw a technician attend to the people waiting. They didnt go by the number they put on the car. When a technician finally came to attend, I asked for the manager to talk about it. He called the so called manager who said ok, we apologise if we didnt take you in the order of number and his words were Do you still want us to service or not! This type of attitude wasnt expected, after having waited 30 mins in the line. When the service was completed we noticed that nothing about the details of service were noted except for oil change. No other details were provided if the brakes were checked, tires rotated or thread left etc. By 5 pm they were closing so the shutters were down. I think they just did the oil change and charged me for B1 service. Usually they take 45 mins to do an oil change and here they seem to have completed B1 service in that time. Also, my state inspection was completed in that short period.

It was a painless and easy process! Was in and out in no time at all

Phillip Watson is the best service advisor I have ever dealt with. Personable, professional, and helpful. If you’re looking for honesty and an advisor you can trust ask for Phillip Watson.

My big Thanks to Omri Wilson for making my cars service experience easy and comfortable! I always use this Honda Dealership for my car services and recommend it to everyone!

Lute Riley does a really excellent job in all areas. Weve bought many cars from them and always use their service department for any repairs or maintenance. I give the whole organization a 10 out of 10

Jeremy Anzaldua did a great job with my vehicle in a professional and very timely manner. Popped in for an oil change and a tire rotation and was out of there within 20-30 minutes.

AC went out on my wifes Civic. They got the job done in 2 days. AC works fine now. They vacuumed and wash the car before pick up. Communication was great.

In from out of town, Maintenance Minder came on during the trip and I scheduled an appt to get it taken care of. All work was done well, it took a little longer than predicted but overall a good experience. Would use them again if in the area

Normally the service here over the years has been great but when I recently had a car issue and needed help, I spoke to 2 people (one of which I have dealt with many times) about my issue and nobody ever got back to me. Very disappointing and unprofessional considering I had a long history with this dealership. And, I have reached out to management as to date have gotten no response

I just leased my third Honda Civic from Lute Riley, and, always, everyone was wonderful. In particular, Maricar Randall, my salesperson, was professional and so patient. She walked me through the process and helped me find the right car at the right lease price. Fantastic!

Great service and provided quality care. Courteous staff. Thanks Melissa Johnson.

Set an appointment only to wait in line for 30min because service advisors would not approach me (this has happened multiple times and that was not the case for others in line) only to be told I was in the wrong line. Of which my appointment is not honored because that line is by first come- first serve basis. So while in the line I had to explain what service needed to be done to more than one service advisor. By the time, was able to be served, it was 40 beyond my appointment time. My final service advisor although friendly (& quoted a price point for service) did not provide me with updates on my service. After 2 hours of waiting on a B maintenance without a tire rotation, I went to check on my car. Which was gone perhaps due to a car wash??? Cool, But nothing was communicated to me regarding time updates/expectations. I even utilized the text feature to ask about the process of service and was left without a response for 30min.I started coming here due to poor business practices of another Honda dealership(frisco) only to come to this location whose process on customer interaction and customer centricity needs to be reviewed updated. I dont need an apology just better service.

This is our 9th new Honda from this dealership. One big reason is their service advisors excelant, cordial, expert support.

Wonderful. Everyone was amazing from Bill the Sales Manager to Javed our sales person. Simple, and great service.

Amazing customer service and my car looks and feels brand new

TD(Tim) was very helpful with getting my car serviced.

Fast reliable service, on time, very professional. I will definitely be going back there.

Logan was patient and explained everything to me and helped me understand what services I needed!

Awesome experience! Phillip took good care of me! I will be back!

This review is for the Express Service. I took my Honda Accord Sport for an oil change two weeks ago. The service guy came to inform me that my car was almost ready but that they “found a nail on my Right Front tire” and that it was not repairable. The cost for a new tire was $150. Before taking my car in my dashboard did not indicate they my tire pressure was low so I kindly told the service guy that I would take it to the place I had bought my tires, since I had warranty on them. After my car was ready I left and took it to Discount Tire. They told me my tire did not have a nail. I understand sometimes a rock can be confused for a nail but when Lute Riley called me regarding feedback about my service, I explained to the man on the phone that I did not appreciate that I was told that my tire had a nail. I informed him that it makes me question what other “issues” they have probably told other customers and that is not professional or ethical. I wasn’t able to finish explaining my concern to the guy who called me because he hung up on me. I was relating feedback in a professional manner and by him hanging up on me just confirms that they are lying to their customers and charging services that are not required. I will not be taking my car to them anymore and I recommend if you do take it there, please get a second opinion. I can only imagine what else they have gotten away with.

Service advisor was pleasant and knowledgeable. The only complaint is that it took a service advisor 15 minutes to get to me once I got in line.

The service technician was great. The waiting area was simple and clean, and there was a row of seats in the garage, separated from the driving area by a kind of fence, and there was a comfortable inside lounge, too.I take off one star because I wasnt clear on where to go for my oil change--I had guessed the right place, but I had set up an appointment and didnt know if there was a special line or something. Doesnt seem like it, so I dont know exactly what the appointments are for.They did a complimentary inspection with my oil change. With wait time, oil change, inspection, report, car return, and payment, it took me about an hour & a half. So, not quick, but my experienceis that all 30minute oil changes take somethinglike an hour and a half :PAlso,, I was there with my toddler, and as I was chatting & bouncing him, and walking back and forth with him behind the fencing separating the waiting seats from the working garage space, people were cheerful and friendly.I really liked my technician. He was very chill about my uncertainty, directed me, had just the right positive energy. His report from the inspection sounded honest and he made recommendations frankly. I plan on going back to get some done, but he didnt pressure me when I said not today. A trustworthy guy.

Needed something done to fix a problem on my Accord and they were able to get me in immediately and fix the problem.

Was on road on a long trip and had a problem which Adam helped solve by sending photos as well as remaining on the line with me until it was solved. Wonderful service, always from Lute Riley. Thanks

Overall a disappointing experience. Feel free to reach out for details. Will most likely not be back.

They provide good car service. Also, provide genuine suggestions in case of any parts replacement required.

I just bought my third Honda Ridgeline from Lute Riley. They make buying a car easy. They act like they really are interested in what is best for the customer. From the first phone call to the final sale, I have always enjoyed my buying experience there. They have always told me the truth about everything to do with the car and sale. I will definitely go back tho buy my fourth Ridgeline!Bill

Lute Rileys Honda is my Honda service secret. I literally drive 45 minutes to them because I can get serviced faster if I drive past two local dealers. They have excellent service because you are in and out. If they quote you a time they stick to it.

Not sure why but you have listed above that I am Donny Ramay and that is false. I am Terry Morrow.

I had a family member bring in my 1997 Honda CRV to get the recalled airbag replaced (They can turn into shrapnel grenades and prematurely activate, causing potentially lethal injuries to the driver).Even though they were not able to replace it, I was still extremely impressed by how well run this facility is. The employees they hired were top notch, and VERY well trained. What they did best was be nice to the customer. It really means a lot to me when I dont have to deal with attitude.The other Honda repair centers were getting very bad reviews but not this location so I thought Id give it a try.I called them up on 5-29-21 and spoke with the receptionist who was able explain exactly what needed to be replaced under recall, and that they would have the part ready when I brought my car in (my appointment was at 7:20 A.M on 6/5/21). He even spoke to the parts center to make sure the part would be there in time.Cool thing after you drop off your vehicle is that they offer a free shuttle service to and from your home at no charge to you. They also let you keep in contact with them via text message as the repair is going on in case you need to see how things are going (They send you a text message after the repair starts).They unfortunately notified me that they were not able to replace my drivers side airbag for the reason being that it looks tampered with (They said a wire was cut somewhere). Honda states on their TSBs certain procedures and guidelines that the dealerships must abide by. Adam Presser, one of their Service Managers calmly explained all this to me. I cant fault them for following Honda instructions.Im not the original owner of the car even though I replaced and rebuilt most of the components on the vehicle. Im an Electrical Engineer who always gets a copy of the official Service Manuals before working on any of my vehicles, and I dont normally take any car to the dealership, I just fix it on my own. Recalls of course I make an exception for.Whoever is in charge of hiring here knows what theyre doing, the employees are phenomenal. I highly recommend others to give this location a shot. I dont think youll be disappointed.I plan on buying a Suzuki Blue 1st gen Honda S2000 with the 9k redline F20C engine next year, and Ill be buying replacement parts from Lute Rileys Parts department. Im sure their other departments are ran just as good.

I was very satisfied with the hospitality of Melissa and guys in the service and parts. 5 *****

Lute Riley service department is as good as it gets. Everyone Ive interacted with here is friendly, helpful, and professional. The waiting area is great and has Wi-Fi, making it easy to get work done while you wait. Free car wash and thorough inspection with every visit seal the deal.

Fast and friendly! Definitely trust this place more than other auto shops 👌

I called 7 days straight (except sunday) to get a quote on a simple repair ($1k) and no one would ever call me back. Every time, I spoke with what seemed like service reception, told her what I needed, and she assured me that someone would call me back.... They never did. Clearly they dont want or need the business. While it is the closest dealer to my home I will drive further to another dealer that actually answers the phone and returns calls. At this point, I dont even have an interest in purchasing my next Honda from them.

Concerned with noise coming from u8nder car, like a pipe dragging; was getting worse, especially when backing up!

Very unprofessional. They gave me estimate of 45min but end up taking 3hrs. No updates within and then bump the bill with extra work.

Excellent, over the top service!!! Thank you to ALL the great people at Lute Riley Honda for all the extra things you do to keep me and others safe on these roads in our cars! I am almost always amazed by the exceptional service from you all.

Very slow service. I had 8am appointment went to the service line waited for 15 min then adviser mentioned its just the battery change you can go through express lane. Again waited in express lane for 20 min. Finally adviser checked me in at 8.40am. Would not come back to this service center again. Horrible experience. They should have just told me to be in express when i booked the appointment would have saved 30 min at least.

Would not honor the warranty THEY stuck on the side of my battery. One service tech was very helpful and apologetic but the actual part department guys were absolutely rude and treated me like I was an idiot.

Everything went very well. Service was very fast.