I use North Central Ford for maintenance on my F150. It is a 2005 and with the help of my service agent, Ronnie Ralph, we keep it in top shape. I recently brought it in to have a couple things checked out before a road trip, and got great service and a courtesy wash. Ronnie was on top of keeping me informed, courteous and very helpful. Great experience.

Thank you Chris Torres and Rocky for making the car buying experience painless. I got what I needed for my trade and they worked with me to get my financing terms where I needed to be. Thank you for being persistent without pressuring me. I appreciate all your help.

I had a car towed in for service and they couldn’t even call us to ensure that they received it. I’m typing this at 7:36pm waiting on a manager named Tony to check to see if our vehicle is here.... The gentlemen told me that he has car sales in progress and that he can’t check. He is literally sitting at his computer as I wait like a dummy in the lobby. Truly a disgusting experience. Do not buy from these people they’re not sincere at all. We purchased a vehicle with warranty and they can’t even let me know if they have my vehicle. I wonder what’s gonna happen when it’s time to warranty a part out, I’m sure they’ll ignore any issues. Your business doesn’t belong to these scammers. Take it elsewhere. Please Ford get rid of people who make the brand look bad.

Everything was great until I got home . There was grease all over both front floor mats and trim and even on my front passenger seat. Otherwise Jim and the service was great. The hour and a half i spent (seriously, 1 1/2 hours) cleaning all the grease out really sucked. I will still come to North Central Ford for service but I will definetely request the paper covers for the floors and the seats be put on before they get in my truck.

This place has really stepped their game up, in terms of the service department and the overall customer service experience. I had the pleasure of working with Roy H. Coleman. Roy was quick to greet me and check me in for my oil change. From that point on, everything was done through text (service signatures, approving or denying additional/ recommended services, etc.) but the friendly conversation with Roy was also great! Roy kept me posted on the progress of my vehicle and I received a text when my car was ready. While you wait, there’s complimentary water & coffee in the lobby. The salespeople were not bothering me to but a new car. They had common sense to know why I was there and respected my space. That’s HUGE with me. The service department also tracks and keeps record of all services done on my car. This way, they know what to recommend on my next visit. It was an overall great experience and I highly recommend North Central Ford.

I cant say enough about the extremely informative sales team and low pressure buying experience at North Central Ford orchestrated by Norm Heinz. He knew exactly how to lead me to the right vehicle based on our immediate friendship of shared experiences. It was like having a personal purchasing agent down to the smallest detail... Thank you NCF team and thank you Norm!

I brought my Ford Explorer to this dealership yesterday for a state inspection.My service advisor was Russell Huffman. He greeted me and got this service completed the same day. He even had my car washed. WOW! Very impressive. I will taking my Explorer to him in the future for service work. Thanks to Russell and the service team.Thanks,Rick

HIGHLY RECOMMENDWant to experience 5-star treatment at a car dealership?Call the Service Department and ask for Roy Coleman.He listens to you, answers your questions and can offer you solutions.I drove past other Ford dealerships to go to North Central Ford because I can TRUST that they wont rip me off.Roy Coleman, give him a call!

Service Advisor Chris Garner did an excellent job. Was able to get repairs done faster than we thought. Cost was less than we anticipated. Kept me informed the whole way. Car was washed and ready to go when I arrived to pick up. Great experience.

I have always had a great experience with this dealership. They have the best deals always in the metroplex and I also think after buying a car from other dealerships, and going through some unscrupulous last minute bait and switches, I want to commend the honesty and values of this dealership. Mike in finance is great.

These guys are hands down the absolute best in the area. Great customer service, very attentive and responsive, extremely helpful, and will absolutely take care of all your needs. I had problems with a squeeking noise in my car and although it was hard to tell where its coming from they managed to fix it and its been running perfectly since! I’m extremely pleased with the customer service i was provided. Special thank you to Gary Davis and Andrew Carr, i truly appreciate your help and kindness!!

I had just visited in late March and had our Edge overhauled. Spent about $1800. So when I went in last Saturday, I only needed to have the windshield wipers that they had just replaced, fixed. One was not put on properly and came loose while raining. I also needed my right headlight adjusted to point more in the forward direction. Got there right at 7 and thought it may take 30 to 45 minutes maximum.There were 3 people ahead of me and I waited for quite some time. After about an hour and a half, I asked if my car was almost ready and discovered they were doing a multi-point inspection on the entire car of which I did not request nor did I need, since I had just been there 3 months prior. I feel I should have been made aware that this was the process and been able to make my own decision of whether or not I wanted to have this inspection done. Will think twice about returning.7/8/21 After receiving a call from the service manager, I am willing to give this service center another try. I am looking forward to a five star experience when I return. Thank you, Brian.

North Central Ford made my buying experience a pleasure. Had to come in from out of state and Mannie picked me up at my hotel and brought me to the dealership. This purchase was one of the easiest I have experienced in a while. Thanks NCF!

I went in today to turn back my lease and from beginning to end, the experience was better than I could’ve imagined. The gentleman that helped me, Rocky, was considerate of my time and helped execute the return as quickly as possible. He was patient, as I had my two kids with me, making sure my entire group was taken care of… He even suggested an option that benefited me greater in the end. Financing got me in and out, so we were able to leave happily and get back to our daily plans. I appreciate the time each person took to answer questions or just simply show they cared while we were there.

Rocky was a pleasure to work with. Professional at every step. He listened to my needs and we struck a very fair deal. Michael P. in Finance was equally fair and direct. All around excellent car buying experience.

I LOVE my 2020 Edge! But even more I love the quality of service that North Central Ford provides. Roy always takes such care of my service questions. My car knowledge is limited but Roy always makes sure I understand all my service needs.. I live closer to another dealership but I will never choose an easy drive over the professional care provided by Roy and North Central Ford. P.S. this is my 4th Edge, 2 purchased from this dealership. I am a customer for life.

Service department was good. Attentive and took care of me. Sad part is I walked through the entire lot. Through the main building and never got a second look or a “can I help you?” A salesman at the door. Employee behind the desk and salesman throughout the main store area. Not once greeted. Asked if I needed help. Wanted to trade my truck and get another but won’t be happening today.

Such a pleasant experience at this dealership. Competitive pricing, fast, friendly service. Charles Washington was my rep who assisted me with my purchase, he was very friendly and very professional, I would do business with him again. Neil in the finance department was also very helpful as well. Purchasing my Ford F-150 King Ranch was a snap and so simple.Thanks for your help!

Russell Huffman! Make my day today..He saw me there standing and he helped me instantlyAnd even call more workers to help the other people.. if I can give him 10 stars I will .. his work was really smooth thanks Ford for having people as him.. I own on your side foundation repair.. and it helps a lot the efficiency of his 💪work...

They were able to find my car issue right away

Service was great, vehicle was what I wanted (5 Stars for this). Only downside, most of the paperwork could have been handled prior to arrival as I has already set an appointment. The wait between selection to close was over an hour(1 star for this). Overall, 4 solid stars. I would recommend to anyone and would buy from North Central again.

Purchased a preowned hybrid fusion this weekend. It was my son’s first car buying experience and we were in great hands with Rocky. He was patient and spent a lot of time answering our questions about Ford’s hybrid and electric vehicles. Mike in Finance was also incredibly helpful and quick as we evaluated options. Overall great sales experience. We look forward to coming back to the dealership!

Rocky is the gentleman that helped me purchase my used car at North Central Ford. He did a great job. He was professional and efficient. I felt like I was very well taken care of. Thank you Rocky youre a great salesman

I bought a used vehicle from N. Central Ford the 1st week of July 2021. The salesman was friendly and eager to help, I paid for the vehicle IN FULL, and I assumed that everything would be great once I drove off the lot. I was so wrong! Two weeks after buying the car, I started noticing it would hesitate when I started it up, and then the engine light came on. I took it to a repair shop to have it checked out, and the alternator was bad, which was also causing the battery to die. That was $1,100 that I hadn’t planned on spending. Fast forward to a week and a half later, and the engine light comes on again. This time it’s a gas leak. I got it fixed, and then the last weekend of August, another problem with the gas line, plus a problem with the right windshield wiper. I’ve spent $2k on repairs in the 2 months I’ve had the car. I do have receipts for everything. I absolutely refuse to believe that all of these things just happened to go wrong after I purchased it. The previous owner had to have known something was wrong, and that’s probably why he/she got rid of it. And now my temporary tags are about to expire and no one at the dealership can trace my license plates. It’s been 2 MONTHS!!! I have to wait until the temporary tags actually expire before they will give me an extension on the tags. I refuse to do business here ever again. They obviously sold me a lemon and found out a way to cover up whatever was wrong with it.

I recently bought a vehicle here and it was a great experience. The salesman Rocky was great. I consider myself an informed buyer and I hate when the salesperson is trying too hard to sell me a vehicle by making too many exaggerated claims or just being too ‘slick’. Rocky was straight forward and sincere in explaining what the vehicle had and what it didn’t have. I appreciate sales people that are knowledgeable and let the product sell itself. Great experience!

I purchased my car at this dealership.I Love my car, it is so comfortable.I always go to this dealership for service.I do and will recommend everybody to go to NORTH CENTRAL FORD. 😁

Roy Coleman and his team are the biggest assets from North Central Ford, I have owned Ford vehicles for 25 years and always servicing them with Roy and team.I am treated with respect and given options to enhance my visit to the shop.Thanks Roy,

Andrew Carr is my service advisor and I would highly recommend him to anyone. He is an excellent diagnostician and fixed my oil issues, A/C and got my GT350 driving like new. I drive from out of state to bring my car in to him and the folks at North Central Ford because they know what they’re doing. He is also trustworthy and saved me from wasting money on unnecessary parts.

For me, North Central Ford is the place to go for service. My adviser met me at my car as soon as I arrived. He reviewed all my service needs and provided me with the estimated time for the service. The waiting area was clean, the seating was nicely and appropriately spaced with a welcoming atmosphere. To my surprise, all my service needs were completed ahead of time and the vehicle was cleaned and sanitized when returned to me. This was a very professional and accommodating experience. Thank you North Central Ford.

Rocky is a true professional. He knows the technical information for each Ford vehicle and his inventory, but more importantly he was patient and did a great job asking the right questions to make sure we acquired the right vehicle for us. I highly recommend Rocky in sales, and North Central Ford!

Bought my 2019 Toyota RAV4 here and I’m loving it. Service, and pricing was great! They took care of everything I needed every step of the way. Big thanks to Rocky and Brad for all there amazing help finding me my dream car! Couldn’t be happier with my experience I had here

Nice sales people, but the finance department will completely rip you off. They followed the classic routine of quickly moving you through signing with out letting you fully see the prices, then when I tried to dispute they threw it all back in my face. I would not recommend, even if you go in with your guns blazing

I just bought a Ford Edge from Rocky Chehab at North Central Ford and it was a great experience.Very professional, everyone was friendly and Rocky did a great job! I love the car and I will definitely shop here again. Very impressed all around!!

Terrific service. The folks at North Central Ford were great and went out of their way to accommodate my dads special needs. Very happy with this dealership!

This Ford dealership was one of the best I’ve worked with so far. The service techs and supervisors along with the reception were very helpful in listening to any concerns along with diagnosing and fixing all items. All personnel gave their utmost even returning a clean car in a timely fashion. I’m very grateful to all who helped getting my car back on the road

I have a commercial account with them.Any time I call and ask for any kind of help or services they are helping me out in any condition.Thanks for the great service.

Thanks North Central Ford and Rocky for an amazing experience. Bought many cars over the last 24 years and this was our first time here. Financing with Jesse was no pressure on add-ons. Best experience by far...in and out in about 3 hours!Thanks again Rocky!

El señor “Rocky” hooked it up! Super cool guy not pushy at all very down to earth. Gave us time to make our decision. Highly recommend asking for him

Took my car in for its 10k mile check up and oil change and everyone was so kind and helpful. They had me on my way in no time and even with a courtesy wash. Love North Central Ford!

The staff is great there. Chris in service is so helpful!!! We were driving back to pick up truck and got caught in traffic. Chris helped us check out and pick up keys from front sales desk. He has been there helping us with all of our vehicles.

Great dealership, always wanting to know what I want and how they can exceed my expectations.

Todd Mayes best car sales man! Always provides excellent customer service! We have bought twice from him! Mr. Mike in finance is the best as well! Thank you everyone at North Central Ford!

My experience with North Central Ford was outstanding!! My salesman Rocky did an awesome job getting me the F-150 I was wanting and he stayed in contact with me often to make sure the deal was complete. I will definitely return here next time I need a new vehicle.

I had a great experience at North Central Ford! I recently purchased a used car, Tom worked with me and stayed in touch frequently for a couple of weeks with a lot of patience!I highly recommend this dealership when you are ready to purchase a car, the whole process went pretty smoothly.

Updated from ⭐⭐⭐.Had an issue after bringing in our car for routine service (dirty footprints were left on floor mats). Chris called us back in the following day had it all cleaned up. I appreciate his commitment to making sure everything was done right before considering it complete.As for the initial service visit, they were able to get started before our scheduled appointment time. The service was very friendly and professional, and Im confident the oil change and inspections were done well. Thank you!

Great service! timely message communication and got the job done by schedule. Thanks again.

Bought a used truck here with Rocky. Easy process, not pushy. Review is really for 4.5 stars, would give a 5 star if the truck had been pulled up and ready for us (made an appointment and drove 1.5hrs) and the purchase agreement came out without the paint protection add-on already included.

I had a mustang that was causing me tons of issues. I havent in the past have had great time buying a car due to bad salesman and there willingness to just go for a sale instead of customer service. I would say hands down North Central Ford made my buying process extremely fluid and easy. They also had great customer service. Joshua Stamper assisted with every question and need making this time car buying process phenomenal.

Norm was amazing and detailed about everything! Mike was so fast and knowledgeable with the finances, I left without any questions and fully understood what I had been told by both men. I didnt feel like they were trying to play me for a fool as a first time buyer. I have already recommended many people to north central ford and to Norm and Mike specifically.

Ive had many negative experiences with the service department at North Central Ford. From 4 hour oil changes to damage in the cabin of my car after having major work done.I have continued to come back only because they service my extended warranty, which has now covered the AC going out on my Mustang twice.My most recent experience was an A/C repair, which again was covered by my warranty. The repair took 27 days, during which they did provide me with a loaner car. When picking up my car, they attempted to collect a couple hundred dollars for parts on top of what I was quoted for the work being done. The department manager eventually rectified this. Upon further inspection, I was also charged for them replacing O rings and topping off fluids I did not ask for, and that were not included in any quote I approved. My car was returned to me with an A-pillar on the driver side not properly reinstalled. I cant tell if its broken, but I havent been able to re-attach it myself yet.The one redeeming quality for the service department at North Central Ford is that the employees you deal with are friendly and do their best to take care of you.However, expect the work being done to your vehicle to take an unreasonable amount of time (even if you schedule an appointment), and that your vehicle likely will be returned in some state of disrepair.Edit: North Central Ford reached out to me about the issue with my A-pillar and ordered a new part to fix it. So they did make it right, albeit with some inconvenience. I agreed to edit my review, but cant with good conscience un-write what is written above, because it is an honest account.

I bought a Ford Ranger with a very nice salesman, Rocky, 2 months ago, at this dealer and I loved it very much as it made me feel very confident and strong when I drove. I also had very good test driving experience, price and explanation before I decided to buy here. If you’re planning to buy a new car, you should come to see Rocky for the one you love. Andy L.

Lots of pretty cars!!

Thanks to the Director of Parts and Service for reaching out to me shortly after I posted my service experience survey. He listened to my complaint and is willing to address my concerns. Thanks for your great customer service!

This place is a complete rip off. I got a lease back in 2013(had too since I didnt have credit yet), went back two years later to buy out the lease. I financed and paid for half the car when I got the lease, so I assumed half would be owed when I bought the car out. I didnt notice they charged me $12k for the car that shouldve been $8.5k($17k full price) until later when it was too late. And thats not even including the ridiculous warranty they try to add to your loan even when you say you dont want it. Then I was upside down on the loan since the car was worthless. There was issue after issue with the transmission that they refused to fix even though it was under warranty. They even told us thats how the car was supposed to drive. This is now a well documented issue with ford fiesta transmission/clutch.

My husband called ahead of time before driving almost an hour to go look at a truck listed online. He was told it was available and to come check it out. They even had him send pictures of our trade in. when he arrived they let him know the truck sold two weeks prior! the salesman didnt even apologize or care! It would have been so easy and considerate if they had just let him know when he first inquired. Very shady!

Always have a fantastic experience here. Bought a new car and Rocky was great and made everything super easy.

Tom Said, made the experience on purchasing my Ford Ranger XLT the easiest and explained all my options on purchasing my vehicle.If you want a Great knowledgeable sale person on your next. purchased vehicle ask for Tom Said, he will help you find the best options that help you purchase the vehicle.

The best car buying experience ever. My old car died and I needed a new car ASAP! After going to another Ford dealer I came to NC Ford with hopes of getting a new vehicle! They surpassed my expectations! Rocky was my sales associate! He was patient and didn’t come with any sales BS! I knew what I wanted and he got me in and out! I would definitely recommend him to everyone! I got a Ford bronco sport! Thanks Rocky for your help!

I visited Tom Said at North Central Ford on Friday with interest in trading in a car and purchasing a new 2021 Ford Escape SEL. Working together with Tom I felt all my questions and requests were satisfied. I expected a trade in value for my current car and Tom assured me it was possible. I was anxious with disbelief but Tom continued to reassure me my expectations would be met. After our efforts were complete I am now the proud owner of a new car. I thank Tom Said for making my experience of purchasing a new car enjoyable. It was the first time I felt happy about the terms and excited for the new car!

I was so happy when I bought my first Ford, and today I totally regret it. Is so frustrating to have your car under warranty and those people dont take ownership. I have a problem on my my rooftop of my convertible mustang, not caused by me. I left my car at North Central and nothing was done. According to them they took my car to a place to check what could be done. and they said that it was not covered. My service representative was very nice, but his first response was take your car to the place where you have your service first done. I asked why that would matter since Ford is Ford doesnt matter where you go. He said yes, and no they have different owners. They gave me my back car without a reasonable explanation why the service was not done. The receipt provide by them only said service not provide, and that is not acceptable.

This is our 4th F150 to get from North Central. Salesman Rocky was great and efficient to work with for the first time. In the finance department we can always trust and enjoy working with Jill and Mike!

The website provided details about 2 trucks we were looking at. Additionally, a sales agent confirmed pricing on both of the trucks. The website provided the same pricing and rebate info as that communicated by salesman. The sticker provided the same information. However, when it came time to reserve the vehicle, we received a whole different price with a significant markup. While we recognize it is the dealers right to markup a truck, they should disclose that before you spend time and effort looking at a particular truck. If we had seen markup on website and / or been told of it by the 2 salesmen we spoke to, we would not have called / spent time on the truck.

Thank you so much for the excellent service especially to Hector and Emanuel !!!

Best sales team and by far the best finance team I have had the pleasure to work with. Smooth and hassle free from start to finish. Definitely go see Jill at North Central Ford for your next car purchase and financing experience. Thank you Jill, you truly are the best in the business!

Our experience was great Rocky made everything look easier for us he was patient and made sure our questions where answered we left home with our car satisfied

I was willing to take the 2018 Ford explorer, but they decided it was not for me. I feel like they didnt do everything they could for me since I was willing to accept the 2018 Ford explorer.

Tom Said was our salesperson and he was very professional, knowledgeable, helpful and friendly! He was the best! Getting our Ford Edge Titanium was such a great experience at North Central Ford. Mike in Finance was awesome, too!

Had an awesome experience with Rocky and also had a great experiencewith the manager Neil I highly recommend coming here great customer service they got us everything done quickly within one day we had our vehicle and we are happy with our purchase shout out to Rocky and thank you so much

So I have decided to look into BUYING a Ford Bronco maybe test drive one and decide which one I want so i walk in the showroom today and all the staff were having some conversations on theier devices and with each other.I found one Sales Guy whose name I cannot remember and simply asked Can you help me reference to Ford Broncos his Answer WE DONT HAVE ANY so I asked will you having any to test drive in the futureResponse NO!I left the showroom knowing full well I will NEVER return to this rubbish dealership. He could have had a sale had he created the rapport and trust to buy a new car.

Remember when MSRP was always negotiable and prices were low? Now workers make less, have less benefits, MSRP is set in stone, dealers only pay 1/2 the market value for trade ins, and vehicles have TRIPLED in price! Whos making bank whos getting screwed?

Changing my review. I performed my own oil change yesterday and discovered sloppy work. The threads on my oil plug were shot and it should have been replaced. I installed a new one. I also discovered that the oil filter the dealership installed was for a 5.0 engine. My truck is a 6.2. I installed the proper oil filter that Ford recommends for my 6.2L engine. For this reason, I am modifying my rating. I took my Ford F-150 to a Ford dealership and didnt even get the parts Ford recommends. I will never do business here in the future.

I went to this dealership because I saw a Chevy Silverado forsale online but when I got there I was told it was already sold. Then I was introduced to Norm. He was able to find me a even better truck with far less miles than the first one I wanted. I was shocked that he was able to give me the perfect deal with exactly how much money I had for a down payment. I went from having no truck to driving a 2014 GMC Sierra and I just couldn’t be happier. Huge huge thank you to Norm and the rest of the team!Highly recommend you purchase your next vehicle from here.

Rocky gives an excellent customer service, he is not your typical or average car salesman .Financial people, outstanding job ( too much paperwork but it is what it is) got thru all paperwork and options without a problem.Make ready department; the worst I’ve seen or experienced, unprofessional, incapable of articulate an answer accordingly to a service employee needles to say of a manager.Feel free to contact me for further comment.

Rocky was the best, knowledgeable and experienced. Rocky exhibited genuine concern for my needs as a new car purchaser and worked diligently to meet those needs.

They are your best friend while buying, but can care less after you do buy. Had a few minor issues with my used truck I bought. Called Charles the very next day and was told to call Brad Bemis. Did call him twice, and never got a call back.The temp tag on my truck is expired. Received a post card in the mail saying they were in last week. I called to get them shipped to me, being I live about 3 hours away. Still have not gotten them as of today. Over 45 days to get licenses plates is a little to much.I own 2 business, and if I treated customers this way, I would go under. I HATE TO DO THIS! It is the only way I can hopefully be heard!

I love it this place!!! The bes part Zach and Jesse did everything for us to be in and out with the car that we wanted.Best experience buying a car here!Thank very much Zach and Jesse 👍

This was the best Service Center experience I’ve had! I had to get my car checked out for some repairs. I worked with Andrew Carr. Absolutely awesome. He set proper expectations (there’s a delay in service due to Covid), continually updated me on the status of my car, and I feel just went above and beyond what you’d typically expect. The best part was their texting service (I don’t know the real name of it) basically they send you a text link with all the services they suggest that’s need with a little blurb about why you should do it and what the service is. You can then select yes or no if you want it done. I didn’t feel pressured into an upsale on service which felt really good. I will definitely be coming back if/when I need another service.

Great buying experience today. Rocky treated us right and did a good job taking care us. Enjoy shopping experience at North Central Ford.

Rocky did a superb job of working with me the past 2 days in identifying and purchasing a vehicle.Neil was a pleasure to work with in the Finance department, making certain to put my needs first in the process.

The process of getting my appointment scheduled was so simple, I did everything online and received a follow up email confirming the details of my appointment. The email provided all the instructions that were necessary to make the experience seamless.My one complaint is that they do not offer service loaners. Upon sitting in the lobby I saw that there was an award for being the highest volume dealer in 2018 I think. I would think that if you are able to sell a high volume of vehicles, surely you have the money to keep a few fusions and escapes handy for people to borrow while you service their vehicle.Ill be back, but I hope the loaner car policy changes.

I scheduled warranty repairs a week in advance knowing that I would be out of town for 6 days while it was in for service. I had three issues: 1. Back Up camera recall, 2. Issues with Sync system resetting and losing satellite radio connection, and 3. Transmission shifting roughly. When I returned to pick it up, the only thing that had been fixed was the sync system. They hadn’t even looked at the transmission and are still waiting on the part for the back up camera. I left a message for my service rep on Saturday. It’s Tuesday and I haven’t received a call back.

GREAT service. Sales rep Joshua made the entire experience a breeze. Ill be back for my next Ford.

Had a great experience purchasing a vehicle from Rocky at North Central Ford. Second time buying there and will definitely use Rocky again for my next car- he aims to please the customer and was a pleasure to deal with. Thanks Rocky and North Central Ford!

Brian was great and walked me through the whole thing when you go in ask for Brian Cullins he got me the truck I wanted and out of an upside down equity deal there the best

They were great to work with and such great service.

I bought a Ford Mustang GT premium, Honestly, I was taken care of throughout my whole experience thanks to Waseem Dibbeh. Such a pleasant experience at this dealership. Competitive pricing, fast, friendly service.

I’m really happy with my purchase experience of my new car the help of Rocky and Jaci was excellent very helpful totally recommend this dealership and this two sales guys are really professional

I flew in from Iowa to purchase. Finance office was mostly concerned with tryto sell me an extended warranty that i do not need because vehicle is supposed to be Certified PreOwned (Gold). With a 10 hour drive home, this was 40 minutes of wasted time for me.After getting home, the my FordPass app was not active on the vehicle, my warranty information doesn’t show the vehicle being Certified PreOwned and 2 MONTHS after purchase I am still waiting on the title. State of Texas says they haven’t received any paperwork to issue a title, very disappointed.Update: Jill in the Finance Office called me directly and got everything taken care of, even overnight shipping the title to my county courthouse so I could get the vehicle licensed.Likely wouldn’t purchase there again due to the issues including being advertised with floor mats (never did get the drivers floor mat) or any paperwork regarding the certified pre-owned warranty.I will say that if Jill had been the Finance person from the get go, I likely would have had zero issues.

After a terrible previous experience at another area Ford dealer, I cannot tell you how refreshing North Central Ford was! Both the salesman, Gattis Ceplis, and the finance manager, Michael Potacki, went out of their way to get me the best deal possible, with no high pressure sales or hidden costs. I highly recommend this dealership!!

Look for Rocky when youre here, most helpful, professional car sales person. No haggling, no hidden extra charges (picked up a used vehicle here), everything as per advertised.Rocky was great help when engine had a coolant leak a week later, brought it back and repaired next day.

Amazing dealership, I cant say enough about Gabriel, Charles, Tony and Nael. They went out of their way to make sure that I had the car that I wanted, even coming in on their days off to make sure I was taken care of. I will definitely recommend this dealership to all my friends.

Top notch service and good price on battery and installation very professional staff

Very courteous and professional from original phone call to the finish of my new key.

Super disappointed in the sales person, Trisha, who told me a car was getting a seatbelt fixed. Then when I called back the next day, I was told she would get back to me. Only when she finally called back, I was was then told there was already an appointment on the car to see it. I would never had known had I not called. And called. Oh well.

Expedient and thorough. Assessed and solved the problem(s).

Nice expirence. Rocky very good person

Purchased a vehicle from George at this location. He is very upfront and doesnt try to sneak things in on you. By far the most pleasant purchase I have ever made on car. If you can get George to sell you a vehicle I dont know where you can go wrong. Job well done George!

The best expert of Ford parts is those people through Mr.Roger he is the best 👌👌 I highly recommend them.

Great experience. Friendly staff. They handle everything thing.

Not a good experience at all, was told several different things about the car, the car still had maintenance and detailing, needed since it was just traded in and was pretty bad. Sales guy Norm, said I could start the paperwork and once care was fixed I could come look at it and if I didnt want to proceed that would b fine since its not mine until keys r in hand., But needed to go ahead and do paperwork so it didnt get sold. Wrote check for over 10,000 that day, but decided not to move forward and asked they destroy my check, Norm wouldnt give me a straight answer about how I went about it. I text him several time and saw hed read them but hasnt reply for days. Hed mislead us and was angry when I stated we wouldnt b purchasing after all by saying theyve turned down numerous people to buy this car, I didnt want to purchase until it had been fixed and detailed but did so cause he said I had to so it wouldnt sell while in service. Horrible experience, stay away from Norm for sales rep!!!