I primarily place pre-orders with GameStop (not just this location) for physical games I know I want. The incentives are usually fun (posters or pins, etc). Im very much in the loop for game releases and promotions, but I felt intimidated asking about them in my first visit to the store. Staff had blunt responses and then blamed me for not asking for the right thing when I corrected myself on wording. It doesnt deter me from shopping elsewhere, but Ill make sure my future visits are under 5 minutes to get in and out quickly. Shop looks nice. Hallmark GameStop vibes

Friendly and fast service, and had the game I wanted in stocks even without the pre-order.

Kid was friendly. Helped me find exactly what I needed for birthday gift

I went to pick up my pre-order copy of Zelda: Skyward Sword. They were so friendly and sweet.

Very helpful and friendly employees.

Took my grandson to activate a gift card that he had gotten for his birthday. Looked around with the other grandson they have a lot of neat items there.

Got my game fast

Was quiet not overly friendly

Best Games Stop I have ever been in. Very friendly & helpful staff. The manager went above and beyond for me.

Workers there were amazing and helpful

Good experience .. Answered all my questions..good place for everyone.

We just got out of the store looking for the Animal Crossing amiibo cards. The employee told us that we are only going to find them online, that’s ok, but she said the if the store got it, she’s gonna buy the whole box... and sell 2 to 3 cards for $300... is that what you tell a customer who is looking for that product? That you, as an employee, are going to benefit of the access and buy them all? She was sarcastic and rude. And finish the whole experience with a “Good luck.”Is not the first time that employees from this store have been rude to me, I preferred visiting the Timber Creek store, but right now I’m just gonna stick with Amazon, the customer service is better anyway.If you are an employee, and you are taking advantage, just don’t tell the customer, nobody is that stupid.

Young man behind counter is very knowledgeable and friendly.

Got friendly service

Good section of collectibles.

We went in to exchange an xbox today and David was extremely helpful. There was an issue with the system and David went above and beyond to help us and solve the issue so that we left happy. We were extremely thankful and impressed with his patience and helpfulness. Thank you David!

This place was really nice and organized. I dont know why but I really like the minimalistic design.

Very bad attitude of the female employee

The female employee...ugh. Just ring people up and stop the chatter and endless attempts to sell memberships. Nobody cares. And the threat of dont lose your receipt because youre not a member so I cant help you if you come here begging for a return... Duh. Dont worry lady, I wont be back anyway. Next time Ill go to Best Buy where they understand customer service. Jeez. Lighten up already.

I like games. They have games. Games are good at killing time. There isn’t much else available to waste as much time as video games. They are the reason kids don’t go outside. I played them a lot but we had balance. Nowadays kids eat junk food and just sit there and play video games. Now you can get a job as a professional video game player. I mean wow. Buying a game from here couldMake you a millionaire.

My go to GameStop! Always a pleasure

Its a good clean store. Cashier was nice and knowledgeable about products. It seemed like they didnt have much inventory but maybe they were clearing items out.

Male attendant spent much time on a $6.00 sale for a female then was rude to me,after I waited patiently & asked about a playstation controller. Perhaps if i was a female i would have seen this nice & helpful attendant ive read about. As for me? I wouldnt visit this store again,much less spend any money there.

Small store. Not much for retro gamers.

Theyve always got great customer service, friendly staff, and good stock.

Im not sure whats all the bad reviews about, but my family and I have been coming to this location for years. Ive seen employees come and go but its still a very good place to shop. Just this morning I called asking about Spider-Man the game and the guy said that he has 1 copy of a used one and even held it for me. Awesome employees and they are very knowledgable about games.

Staff was very friendly. They easily helped us find the game we wanted and apply the coupon that was applicable. Quick wait time and everything purchased was in order.Very happy with the overall experience.

Unfortunately had a really poor and disappointing customer service experience a few minutes ago with the sales rep at this store. I received a damaged game disc in the mail for my young kids. After calling around a couple of gamestop locations, I was told that this location has the same game in stock and that I could do an even-exchange. When I called up this location to confirm the details for an even-exchange given the unusual COVID times we live in, the store sales rep refused to help in any way, shape, or form unless I had the packing slip that came with the disc. When I politely asked what information was on the packing slip that was not in my printed email receipt, he said Im not gonna get into that - I told you I need the packing slip and thats all Im gonna say. When I asked him for his name, he refused. When I asked to speak to a manager, he told me to call back tomorrow and hung up the phone. This was only my second time buying something from gamestop, but NEVER again. I just spent ~$200 at gamestop and this damaged game was only $10 of the purchase. They lost a good customer over a $10 game. Unbelievable. I will be emailing the corporate office as well about this experience.

Put my name on a call list for ps5 no call now they sold out .

I made a large purchase back in February from this location and purchased the protection for an additional fee of course! Well, it turns out that you have to keep the original boxes from your purchases to use that purchased protection that you buy...I was not told this back in February when I bought the insurance for these items and they should honor their word cause rest assured, I did ask questions at that time. Apparently all lies! Terrible customer service and I will never make another purchase from this company. Those conditions should be made known to consumers otherwise that makes this company sneaky thieves who lies to make a buck!!!

Best place in town

The cashier was nice and informative. They welcome you when you come in. The only issue I had is there was a long line with 2 staff members working but only one was ringing up customers. The other was just scanning games at a back counter like she didnt need help. When the line finally got down to like 5 ppl then he decided to jump on the other register to help.

Good store. Good location especially if you’re located in the Richardson area.

Pre ordered some figures with a pickup date of today. Some girl calls me 3 days ago to tell me my figures have arrived and to call back to get squared away. No one answers after 3 calls so I go up there and she tells me I cant have them til Friday. I called Friday and she says Saturday the 15th. Retarded people working there! I have never been called until I can actually pick up an order. Will not do anymore pre orders from this location

Bought a used game from them last week, I usually have no issues with GameStop (at least not the one near my house) stopped into this one because I was in the area and there was a game I wanted to use my birthday discount on bought it took it home the disc didnt work! I figured it was the disc because the other used game I bought from a GameStop worked just fine and the disc would load (I tested it to make sure my console wasnt broken) but the new game didnt it wouldnt even load up to the system! Last I checked GameStop is supposed to test and make sure every game they buy is in decent condition prior to accepting and then RESELLING the game to someone else... however went in (my friend lost the receipt) and they switched it out no problem so they gained back 2 stars... But they still sold me a shoddy disk

Its ok just wish if they would check out a little faster

Spoke to someone who said they would have plenty of copies of the final fantasy 7 remake without a pre-order just call them and let them know but now that I’ve called they told me only if you pre-ordered you can get a copy. First and last experience with this location

Best video game store in Texaa

Close earlier than they say. I was going to buy some games for my little brother and I got there 10 minutes before closing and the workers stood in there watching me try to open the locked door

Walked in and the guy didnt even speak, when I asked about a system he just smacked his gum and said no we dont have it. Very rude and inconsiderate didnt even offer to help me find something else.

David the tall guy with glasses how can you forget to put my game in the case your job is simple take my money and get my game for me with your magic key but no you cant even do that just the taking money part huh I dont recommend this place go to the one on first Street next to fiesta much better place but starting now thanks to David Im going all digital thanks GameStop you just lost another customer do to online purchase cause at least they wont forget to put your 60 dollar game in the freaking box

Guys that work there are really cool beyond that its a normal gamestop.

Lovely service and workers, day store manager doe

They dont accept returns of brand new items. Company must be all-time desperate. Employee was nice though

This GameStop was low pressure, and pretty easy to get to. Theres not many of their current stores that Id recommend hitting up, but this location is one that is you have to get something from there it wont be a terrible sales pressured hell that some locations turned into.

They were extremely helpful in helping me find a suitable Xbox 360 controller while helping me save money. Great assistance for this non-gamer mom who doesnt know a ps2 from a doohickey.

The girl very helpful the guy not so informative on games so the place is okay but would be better if they knew the products they stock other than that they were nice and helpful

Lots of good games the employees were very knowledgeable and helpful

I bought nba 2k29 at a great price staff is really nice

Bought my sons games here

Everything was good except the guy at the register is to persistent and pushy on buying the subscription there at game stop. That is pretty annoying.

Great staff, who always do everything they can to help

I ran into hilarious customers that I proceeded to make fun of and they walked back in.. priceless 😂😂

Nice people.

The Plano Rd and Jupiter store on Dallas,Tx is sorry. Called for 3 days for hours and their recording dsys every time all associates are assisting other customers, even when they are closed. I then went to the Plano Rd store and there was not one customer..Terrible customer service.I went to Best Buy and purvpurch the new system 76 Fallout and the Turtle Beach 700 wireless headset.Unreal

Great service and excellent knowledge of items I want to purchase

Really helpful in letting us know all the deals when buying games

Always a fantastic place to buy games and more, plus has great employees.

The old employees were alot more knowledgeable as to what working at GameStop is.So forth Customer respect,Customer Guidance and much more.Also basic employees should be much more respective to there buyers.Like the guy that works there now black guy,hes just all negative and could care less if your wallet gets spend at GameStop. I assume he thinks since theres a PlayStation Store and A Microsoft Store for Xbox one that he wouldnt have to deal with people.But nah buddy thats not how the gamer world works.People still want the game disc and dont wanna hassle with a 100gb game download nearly for there want of game to play.So I hope GameStop fires him as Ive seen and have been in store when people applied via application had a much great attitude in comparison to the black guy with pony tail.such a douchebag .1 star till there ties with employee change

Friendly staff, told me what I needed to know and very welcoming atmosphere!

One Stop Shop they got everything you need and more very great store

The staff here are very helpful and friendly. There are always great deals and trade in offers.

If you are looking for new or used hardware then you should go here. The trade in system is pretty bad, but if you got things you just dont want and you cant sell them on Craigslist than this place is ok I guess. The people are friendly and they will always try to upsell you on anything. The Pro card is worth it so go ahead and get it.

My favorite location! The best staff, friendly and knowledgeable! We go out of our way for their service!

Small store but they have pretty good sales usually. They also sell used game gear at good discounted prices

Love this place always got games i need and people there are awesome

Horrible my game does not work on my ps4 ...went 3 times and no store credit .just the same game that is not compatible ..had to sell the game on Facebook to get my money back.

Great Service!

Mark was very helpful and polite. Bought copy of Madden 19 and they didnt put the copy of it in the case.

Kids still like to go gamestop

They didnt have alot of things and the service wasnt good

Is a good place and I always get my games

They are very helpful and patient they helped me decide what game to get four kids who refused to compromise with each other...i definatley remember this experience they didnt make me feel bad for have normal kids....syblings never agree

I have a positive feedback, but would like a manager to reach out to me so that I may fully acknowledge my appreciation.Peace..!!,Aye sJun Andy

Its like wonderland for my kids but for me I feel like Im getting robbed at gamepoint at the register Im cheap and there expensive but it not Game Stop making the price point its the gaming companies so I get it

Very very rude customer service I had horrible experience over the phone

Fantastic location!! They helped me find everything I needed to gear up my Switch!

Excellent service and very knowledgeable guy!

The worst shopping experience Ive had in my life. I got charged one night for 2 playstation bundles and left with nothing! There systems crashed and never printed a receipt and according to the manager the charge would disappear within the next couple days, well, it didnt. After going back and explaining it to them they called customer service and I waited for an hour for no response! I called my bank and they said they would contact Gamestop for me. After talking to the store again, the literally said we cant do anything at the store level. Im now contacting corporate but this is borderline fraud! Never go here unless you want your money stolen.

About 4 days ago my mother and I bought a Rock Band 4 set with the Guitar, Microphone, and Drums, and got the cymbals for free. Weve played Guitar Hero on the Wii and enjoyed it; we assumed that Rock Band would give a similar experience, but it didnt. Completely different in fact and the drums were difficult to use, it didnt have a lot of great songs and the set up took nearly an hour. Only after two songs, we were just done with it and decided to take it back. We didnt have the time to return it until Tuesday afternoon, where we found out we couldnt return it, due to it being an open new game.What kind of store sells pre-owned games but you cannot return a new game? Its contradictory. Whenever I shopped at GameStop in my home town, theyd always told me:You can return it if you dont like it. They wouldnt let me return a game I didnt like, isnt that the purpose of return policy, to return? Because it was open they wouldnt take it back, but how can you know if you like a game if you dont open it? I feel robbed. We spent a a 100 dollars on a game we didnt enjoy and couldnt get our money back because of a policy like that. I wont change my review unless GameStop gives me a FULL REFUND. To anyone who reads this, dont shop at gamestop.

This place have the worst employee ever. Is a woman identify like the manager had the worst attitude ever and not want help no body. They have a guy named Yesdaniel bring great customer services and answer all your question! Thank you Yesdaniel for all your help, this store need more people like you.

Great customer service!

Christmas Eve and they have two idiots working the counter, B R I L L I A N T !

Been going to this Gamestop since i was 5. Im 17 now, and never had a bad experience and customer service is wonderful. Highly Recommend this gamestop in the area.

Amazing

This is a sometime store sometime great service sometime very bad service. It this one women thats been there for a min she has the worst attitude you can ever come across. Then it a Puerto Rican guy that has the greatest service in the world.

I have been going here sains i was 5 now i am 13 they are the only gamestop i have vere gone to in my hole life

Picked up a 4th Generation IPOD Shuffle on Christmas Eve. They gave me a new charger and earphones, but the charger was the wrong type. It was the type you would use on an older IPOD or the old IPHONES. So I went to a different Gamestop to exchange it for the correct type. They exchanged, but the charging cable doesnt work at all. I attempted on both the USB port on my computer and an AC outlet. I called the original Gamestop (the in Richardson on S. Plano) and they said they had no control over which chargers on placed in their little box that the shuffle came in. Wouldnt they check if everything was in order prior to letting me walk out with the device? They wouldnt even assist me in finding another store to find a charging cable. The first customer rep sounded annoyed at me, which I wouldnt really blame her because she is in the customer service field of work anyways. Im sure she hears a lot of crap from different customers. The other supervisor or manager just insisted on her advice without hearing me out, the customer.Gamestop, check your devices and accessories as well. You guys check the CDs and gaming cartridges for the DS to see if there are any blemishes or damages before selling them to your customers. Why not the other stuff? Very disappointed and this experiences reminded me of why I have not purchased anything from them since 2011. Had a horrible experience at a store in California, but that is a story Ill save for later...

My go to place for xbox games/ new and used.

They have lots of good stuff. the gamestop i always went to

Loo

Great customer service

Great customer service

Told me the had a system I had called ijn to place on hold I drove 40 mijnutes when I got their they doesnt have it

The best customer service and there just the best

Awful..!

Used games/consoles/etc. are a bit overpriced, but other than that it is just another GameStop - very consistent with other locations. Parking is really good though!

It GameStop I love it

Good customer service

Everything was a rip-off