Dexter Holmes and the sales staff at General Auto Parts are AWESOME!!! Ordered an entire engine assembly for a customers 2010 Audi A4. The staff was professional and courteous and took care of all of our needs ordering an engine assembly in a timely manner. Also ordered a DSG transmission from them for a different vehicle, but that customer got cold feet. Dexter was very understanding and facilitated our needs with an impossible customer (who apparently does not want their vehicle fixed). GREAT JOB DEXTER!!!

Scummy company, with smatterings of fake parts lists. Like those auto generated Locksmith websites. Businesses that dont exist and they funnel business to the REAL locksmiths. I spoke with two REAL people, both with American accents. Both times was given the run around about MULTIPLE parts they had listed on their websites but magically were not in stock whenever I called to pick them up. After finding a dozen or more parts listed as IN STOCK on their websites, speaking to two people. I went and used the online chat. BIG MISTAKE, almost bot like responses or someone using GOOGLE TRANSLATE to scam people. Was told they had NO compatible part even thought their website showed multiple results. And would be GLAD to SELL me a part, PAINTED for 100$+. I guess once they realized I didnt work for a shop they tried to regular person scam instead of the Mechanic Shop scam me. 2 hours later no car part, no idea if the chat room customer service reps are foreign and English isnt their first language or if they are just strange for the sake for throwing you off while they scam you. Found part at my local junkyard. Do as I did Support real LOCAL businesses. Instead of companies hiring foreigners to scam Americans.

Even though they could not installed the battery but brand new battery good price and warranty service still good bought several battery from them I recommend them they do a wonder job

Awesome service. Found what I need for a good price. Shot out to Tim for a pretty good assistance and help. Recommended.

Best selection of parts around...

Great service! Great prices! Cant ask for more these days! Got a customer for life!

I got a cargo floor mat for my car and when it came it was as described and helped me make the purchase. Great customer service and parts!

CROOKS!!!!!Told them the exact Make Model and Engine on the vehicle for a major project on the vehicle, the recipe confirmed it. They told me it was the last one so I needed to reserve the part so I went and picked it up. My mechanic was busy and took a while to get to it but I wanted to be ready. After I found out it was wrong they refused to take it back because it was more than 30 days. They admit theyre mistake but refused to take it back now Im out 320$

Inexpensive parts

Cheap friendly fast great service. two thumbs up

Bought 18inch Acura TLX wheel good shape great discount!!!!!

Fast, Friendly service. Great service every time we get parts

Fair price for a used wheel on 2008 daturn vue

Really experienced. It was a right choice I made . I will use them again !

Great place for parts way better than LKQ

I had no idea this place was even here, my mechanic told me that they would have the best price on town for my battery and yes it was $60 cheaper than the quote at a competitor with a better warranty. Also they have great price on a 21 point oil change with up to 5 quarts of oil for only $25.64.

Great prices fast service

I will always return here, for repairs, oil changes and parts. Great mechanics & customer service. Ask for Tim Manring for part quotes and more if it’s out there he can find it !

Very friendly and willing to work with the customer !!Higly recommended!! - NOT !!Thy said you get 10% off the price if you write a 5 star review....Not exactly an honest way to score...The truth is they keep almost all the parts outside after removing them from the vehicles so expect a lot of rust issues !!Their mechanics are not very well educated or expirienced.Not recommended at all!

Tim is the best, great at what he does! Also, the guys that do my oil change are great! I aways go there and wont go elsewhere!

Drove out here from Chicago to save 70% on basically a brand new set a tires. You can’t beat these guys in the area and when I say area I mean northern Illinois. Although my brother is coming from Ohio to see them next week and some other stuff

These folks are honest, caring and extremely helpful. Its nice to know there are still a few business that put the customer first. I give this place a 10 out of 10. I would definitely shop here again

These guys shipped me a sun roof for my Tundra to Utah. It was a simple 4 screw install. This saved me over $1000 not paying Toyota for the glass and labor. Thank you!

First off let me start by saying that “I hate doing reviews”. So for me to be doing a review about General Auto Parts says a lot!!! Been going to them for over 6 years and have NEVER had a problem!!! Paul, Bill, and the sales personnel up front are Great!! You tell them what’s wrong and they’ll find the answer! No B.S or smoke up the a** tricks here!!!! Straight to the point. I highly recommend going here for your auto problems and parts!!!!

Was very helpful and a great price. Would recommend.

Nice people, In fast service will come again

Great used transmission low miles. Friendly service

Over charged me on shipping by $100. told me that is the best he could do. i checked how much it would cost me to ship same box to him and it was $100 cheaper. charged freight and shipped regular ups box 27

Dishonest place then lies afterwards to cover their rear - used windshield listed on ebay for $150; said charge the same for pick up, but when my mother (in her late 50s) went to pick up the windshield, they de-listed the item from ebay on exact day of pick up (wasnt sold for months before) and charged her nearly $190. when I asked them what happened, explained my mother asked for a different windshield; not true; disappointed in their behavior and ensuing continued dishonesty

Purchased used carpet for my 09 es350 on eBay from this store. They took time to pull it and send me pics before I sent them money. Item arrived in good condition. I highly recommend this company. Dave from nj

My family owns it. I love them their. Great mechanic too!

Bought and Had a engine put in here great job good service engine still running strong was put in over a year ago thanks guys

Door was replaced for reasonable price highly recommend.

Advertised prices are not correct, keep shopping

Service was awesome they took me out to see the part and even when there was an issue with color was able to get me what I needed

I dont know but from what I heard was not very nice about one little thing made a bigger deal out of it and what it needed to be I was going to buy some parts change my mind after I found out the truth

Great service. Easy to work with.

This place is very great. they re friendly and always helped me out.

Great customer service excellent prices and fabulous work highly recommended

I purchased a set of used tires from General Auto Parts that were advertised on Craigslist to have at least 11/32nds of tread remaining. When I arrived I told Tim that they did not look right. He said their technicians were top notch and that it was checked by them. I asked him for a tire gauge and we could clear this up right away. He said they did not have one. So I trusted him. Well the tires turned out to be 8/32 or over 30% less usable tread. To date the owner personally overrode an offer from his manager to resolve the matter and they have not been willing to make any accommodation or re-install new tires that I was willing to purchase. This is a typical business where honesty and integrity take a back seat to the buck from my experience. I am sure if you are their friend you will be fine but if you are a stranger, buyer beware. Sad experience. I worked with Tim who is the parts guy who will say whatever, Paul ( a little back and forth with him but he made an offer to amend but was forced to be the bad guy by the owner ). Now Paul has totally changed tact and is just as dishonest. He told me a priest once condemned him due to a dishonest deal so dont expect much there. Amanda ( owners daughter who quickly backed out when her father got involved ) and Dexter who is the owner who was promised to call me but never did and reneged on any reparations due to their mistakes and showed an extreme lack of customer service as he refused to even address the issue with me directly. What may have been an honest mistake on their part turned out to be an honesty problem with the business. Hopefully this will help anyone from repeating my experience.

After looking at several sources of used BMW motors to purchase after ours died, we decided to buys ours from General Auto Parts in Illinois. They were fantastic to work with and worked expediently to get our motor shipped to us. So - why the 0 rating you ask? Like most businesses, Im sure they were eager to get a $4,000+ sale. However, their customer service left something to be desired (although their sales guy was very responsive). In shipping the motor to our mechanic, the invoice they included had fine print (on the back) indicating they enforce a 30 day core return policy on the engine - they told me on the phone they would refund $600.00 of our purchase back if we sent the original motor back to them. They DID NOT mention this return policy over the phone. After getting our engine working, 11 days after the 30 day core return policy, I called them to return our old engine (core) to get this refunded. They refused to return it due to policy even though I politely explained to them that it took longer to get the engine installed and working properly. I offered them our mechanics number to verify our situation (they never called). The owner claims to want to make it right to people on previous reviews listed here. The owner never called us as a concerned or upset customer. Youd think youd want to make a customer happy thats spent over $4,000 with their business. Their sales guy admitted they were a volume based business, and the owner simply doesnt have time.We simply wanted to return the core back to them (a $600 deciding factor on choosing this company to begin with) and they refused, all due a policy. It should be noted that we ALREADY PAID for the return shipping of the core in our purchase price. Poor experience. Not informing customers up front of a MAJOR return policy like that is farce. We didnt even see the receipt from them (it was delivered to our mechanics shop) until after the 30 day return policy.

Any part u need is here... Great parts great prices, awesome people.

Bought a transmission, got everything put in, done, truck wouldnt shift into gear. Trouble shoot the entire truck, pull the trans pan off, no gasket or filter. Wouldnt have been mad if it at least had a tag on it that told me this. Give someone a heads up before they spend hours putting something together and already going to the parts store twice before having to start wrenching again. Not to mention I wasted a lot of tranny fluid. I mean why do you pull the pan off anyways without putting a gasket back on? Thanks general, wish they had a zero star rating because I would give it to you.

Great customer service and price

No Warranty, sold me a block with crack, contacted within 2 weeks. Told me I didnt know what I was talking about. Posted videos on Youtube to show leak, Better to just take to court, like I did.

Thank you for greater service!!!!

Salesman Tim is awesome but dont trust the manger and owner !!!!!

Fast Friendly and Affordable!

They always good parts, service and a really friendly staff.

As soon as someone realizes I need to get some work on my car Im sure the thought that comes to everyones mind is that theyre about to get absolutely screwed. I have to say that more often than not I share that same sentiment and always wonder if theyre going to make something up thats wrong with my car and have me spending hundreds of dollars instead of the $23.99I was planning on spending on just a simple oil change.This is one of the reasons I will only go to general Auto Repair. Why? Because I TRUST them. Now putting trust in an auto shop isnt something that comes easily. This has been built over several visits of them doing exactly what I need and not trying to coerce me into performing unnecessary work. I know that when I go in for an oil change and ask them to inspect my car for safety that theyre doing just that and not going to come out with a baloney list of filters, belts and whatchamacallits that need replacing on my new car!Thank you.General auto parts&repair for being there for me when I need you!

Great Guys! Fast!

Horrible experience. Very dishonest and sly as well as terrible customer service.

Great customer service!

Quality used parts at a decent price!

They do great work on vehicles

Horrible customer service. Horrible prices.

Good parts place

Great people to work with

Counter help is very excellent

Good parts place

Good service

Honest and thorough

Excellent service!!!!

Good service and good prices