EDGEBROOK PRIMARY EYE CARE WAS A GREAT EXPERIENCEFOR MY WIFE AND I. THEY TAKE YOU THRU THE PROCESS OFTHE STAGES OF GIVING A SMOOTH CHECK-UP AND ANSWERANY CONCERNS YOU MAY HAVE. THE CHOICE OF FRAMCESARE FOR ANY BUDGET. STAFF IS GREAT.
Dr. Priyanka Patel was amazing! She worked magic on me and corrected my left eye to 20/30 vision when I have never been able to read out of it (54 years)! Here manner is amazing and just a very likeable person all around. She cares about her patients and makes extraordinary efforts to make sure your prescriptions are exactly right! Dont look any further for an Optometrist. Trust me, she is the one for you!
Dr Anderson is always very kind, attentive and professional. Very detailed examination. When choosing frames/glasses lots of variety with brand name, style and sizes for all. Luke was an excellent optician to assist with selecting and ordering my new frames. He was even able to get my pair from last year that were broken covered under warranty. Great place for excellent care and customer service!Highly recommend!
The staff is knowledgeable and the optometrist are straight forward. This is something very different from other places and helps making them stand out from other places.
The Doctors are the best thing about this place. Staff at first seems kind but is actually terrible. I feel it is not the same place it once was. Again the doctors here are the best.
Took my son for his 1st eye appointment. They were very patient with him. I myself went to get my eyes checked too. It was a pleasant experience. Would highly recommend.
Michelle provided professional and courteous service. Thank goodness it’s close to me. Excellent staff all the way around. Support local business!! Great service and value.
Dr Patel was awesome. Took a lot of time and explained everything to me. Her assistant, Erica was superb. Very friendly and organized business. I highly recommend!
Had a great experience as a new patient from start to finish. Was seen right at my appointment time, staff is both friendly and professional. Very much appreciated Michelle’s skill and knowledge and helping me build the perfect pair of glasses!
Every employee with whom I had contact was professional and very pleasant.
Dr Kittle and his tech Brie are wonderful to go to! They really take their time to explain everything and also listen! Everyone at Edgebrook Primary Eye have been awesome to work with! Would highly recommend!
Victor is amazing !! He was so friendly and honest about quality and how the frames looked on my face. He was also super kind to my 5 year old who can be rude at times.Abby the medical assistant was also phenomenal! She was so quick and explained everything very well.Dr. Hanson I would recommend to any patient especially kids, he was so patient with my moody child and made sure to keep things interesting and engaging for herThank you primary eye care I will Definitely be coming back!A+ care!
Dr Kittle has been our family eye doctor for years. He is amazing. He is very kind and really cares about his patients. He is the most knowledgeable vision Doctor I have ever know. He always makes us feel comfortable during the exams and he has a fun sense of humor. He makes my sons comfortable by talking about Star Wars to help them relax during the exam. He is very patient. My son when younger had a vision condition that is uncommon and really was impacting his life. Other types of doctors were miss diagnosing him with other conditions but but Dr. Kittle found right away that his situation was due to his eyes. All my son needed was vision therapy and his condition he had is completely gone after the therapy. I have a neurological condition and I have had 2 brain surgeries and he understands how my condition effects my eyes. Plus I am very difficult to fit for contacts because of complex condition with my eyes but he had always been able to find contacts that work for me. Just this week I was having an issue with my eyes and he came in a half an hour earlier just to see me because he was double booked with patients that day. After the exam he did find my eyes did need treatment and I really appreciate him coming in to work early just to treat me before his day started. He is truly a great doctor. I highly recommend him.Technicians to do adjustments are awesome. I like them all and they are all very kind and professional. Victor is very kind and always greets me when I come in. I will always recommend anyone to go here. I would not go anywhere else.
Great practice what a fun bunch! The Drs and staff are very thorough.
Dr. Kittle is a great eye doctor. He is methodical and knowledgeable and takes time to answer any and all questions. He is open to listen and involves you in the decisions regarding your care.Katie at the front desk is a huge asset to the practice. We have been with this location for years and have never had a better front desk experience than we did with Katie. She was knowledgeable, personable and efficient. Our pre-determination for insurance was already done and ready when we arrived so we knew up front what the costs were and she even took the steps to provide what we needed for a rebate we didn’t know we were eligible for (but she did)!Best experience yet!
Always a pleasant experience in an office staffed by warm, caring professionals.
During a routine exam I was greeted by friendly faces and rapid service. The tech, Italiana, was friendly and very thorough ! She explained the testing and gave me her undivided attention with her care. Dr. Prayika Patel was prompt to ask for an additional test after noticing a troubling area in my right eye. She was comforting and clearly showed me what concerned her that day. She was professional but very caring. She discovered that I needed eye surgery and Italia followed up immediately by getting a date set for surgery before I left my appointment. I am so impressed with the level of care I experienced and I appreciate each of those who provided me with sight-saving care ! Thank you, Primary Eye Care !
Dr. Hillman was so great with our child. From the beginning of the visit to the end, we left with smiles and ordered our first pair of glasses. Thank you everyone for your kindness! Highly recommended
Wonderful service. Highly recommend them.
Michelle helped me find the perfect pair of glasses for me. She was kind, patient, professional, and knowledgeable.
Dr. Kittle makes you feel so comfortable. Hes funny, laid back, like talking to an old friend. Id recommend Dr. Kittle for your exam! The staff from the first to the last person are super helpful, knowledgeable and friendly.
The team at the Edgebrook Primary Eye Care center was no less than stupendous. I was taken care of by Dr. Hillmann and the young professional Chase. Dr. Hillmann is very clear and skips no detail when it comes to giving you the full information about your eyes. Any questions that you have about your eyes, Dr. Hillmann will answer with utmost confidence and intelligence. The center has a retina photo option - I highly recommend. I have not had access to such technology at my previous optometrists. This just shows how dedicated the team at Edgebrook is when it comes to getting the most out of your visit. The entire staff was friendly, professional, and confident when it came to running the tests on me. I recommend this place of business to anyone. To those who have poor vision (I have -8.5), those who are just getting glasses, and those who just don’t know where to go. You will walk out of there knowing that you were properly taken care of.
Deja has been helpful and kind every time I have come in for an appointment. Her pleasant attitude is commendable for any employee to have and makes for a pleasant experience for clients.
Had a great visit,. Brie was a joy to work with and Dr Hillman took lots of time to explain everything.
I had a good experience. It is easy to get a convenient appointment. They have a good selection of frames and lens choices. A little pricey but they are thorough. They seem to be wonderful with kids.
This was my first experience with Primary Eye Care and I loved it. The service was on point, big shoutout to Luke and Vic. They were a big help. Dr. Anderson did the most thorough eye exam Ive ever had and was super friendly. Thank you Primary Eye care for such a great experience, youve earned a customer for life.
Dr. Rutkowski and staff were very professional, friendly, and helpful. My visit went well and all my questions and concerns were addressed. I left satisfied with the treatment and answers, given to me. Thanks again for your time and patience with my visit.
First time visit and I felt very comfortable and the staff was great. I will definitely be going back for my future eye care needs.
Dr. Watson is very professional, pleasant and competent. I have enjoyed going for annual eye exams for the past several years.
The staff and Dr was fanominal I will recommend this place to everyone. This place is awesome and they treat you with respect and they are not pushy they will help you from start to finish.
I have been coming to one of these doctors for decades and find that they and the staff have always been kind, professional, and helpful. No complaints here and I would recommend this place to others.
Exam process is extremely thorough. Staff and doctors are very friendly. I was planning to buy one pair of frames but ended up getting two because the selection was great. Thanks Primary Eyecare!
Very friendly staff and explained everything from getting my eye exam to picking out glasses. Great job to all and Chase thank you for explaining all the options when picking out my frames and lenses
Very Good experience Michelle was excellent in helping me with the frames and choice of lenses thank you again Michelle
I was pretty anxious about my appointment because of the possibility of needing dilation and potentially getting bad news. Dr. Rutkowski and her tech were amazing. With thorough instructions from the tech, we were able to get good enough images without needing to dilate my eyes (win #1). Dr. Rutkowski came in and explained everything in a way I could understand, including what she saw, what it meant for me now & in the future, why it happened and what I can do moving forward (win #2). She really put me at ease with her knowledge, reassurance, and clear communication (win #3). Would definitely recommend to family & friends!
Dr. Kittle is OUTSTANDING!!
When I checked in at the front desk, there was only one person being seen ahead of me. I was only in the waiting room for about 15 minutes. My exam went smoothly and when I mentioned the option to have contact lenses, Dr. Hill had them right on site. I walk out the office feeling like a brand new person!
I was able to get an appointment right away. My exam was thorough and the doctor answered my questions with patience. The selection of frames was more than adequate in a variety of price points. Everyone was polite, informed, and professional.
I have been coming here for glasses for the past two years. Every time I go I am greeted by a happy staff who is ready to help. Chase has helped me the most in picking my frames and ordering my lenses and has made it an easy process. I enjoy coming here and definitely recommend to anybody looking for some new glasses!
Absolutely top notch care. From the time you walk in until you have to go. They send reminders when your yearly checkup is do, but they are not pushy. All around great experience.
The doctors are prompt and professional. Our family gets our glasses here because they will order in extra frame samples (in advance of our appointments) of the type of frame we are looking for (clear frames/round frames/etc) so we have numerous choices. Also, they always have a handle on specials from the manufacturer, warranties, etc. My husband just received new frames and lenses because of this. They do a great job of adjusting the frames whenever we need it, too. This is the only place in Rockford I would go for eyeglasses!
I don’t usually leave reviews for businesses but I was super impressed with this place! The exam was longer but very thorough. Everyone was super nice and would say hi to you even just passing by. I didn’t want to spend to much on my glasses but still wanted them to be stylish and they ordered extra ones in for to try even after I found a couple I liked but wasn’t in love with. They layed out all my options and why I might want them but didn’t pressure me to buy. I feel like I’m a much more knowledgeable patient because of how descriptive they were with my lense options. Primary Eye Care is the go to eye doctor in Rockford!
Chase and Victor are amazing and will spend lots of time with you deciding on the perfect pair of glasses for your face. The doctors and assistance are kind a thorough. I always have a great experience at Edgebrook Primary Eyecare!
They took care of me real good and I can tell that they take care of the customer in a highly matter
My husband had some steel flakes in his eye. Went to walk in clinic on Saturday and she couldnt get it out. I called Edgebrook Eye Care at noon on Saturday. Hours on their website said they closed at1pm. They agreed to see my husband ASAP even though he had never been there before. We were greated at desk with very friendly staff. They got my husband in right away. Then the person took us back in the room put numbing drops in right away and got my husband out of pain. Then comes Dr Hansen he did everything he could and got all debris out of eye and did. They all were so great. So pleased how they went above and beyond for us.
Convenient location and friendly, knowledgeable staff. I’ve been going to Dr. Roger Hill all my life and he’s always been very professional and personable. Highly recommend!
I have always had poor vision and have been to many eye doctors, nothing really ever seemed right. Switching to Primary Eye Care was the best thing I could have done. Great staff, great doctors, and many options to go with to help you see right.
Dr Rutkowski is fantastic. All employees are very helpful and personable.
Amazing staff who are always willing to go above and beyond for their customers! 10/10 for customer service!
This is going to be lengthy, apologies in advance. My original review I was really frustrated & angry. We were hyped up to see a specific Dr & wasnt really happy w/ the place we had been going.The combination of being hyped & not getting the experience we have heard about didnt sit well with us.Here 2 yrs later Chase called, he listened to my complaints, he sd he would personally take care of us & he did, he sd he would make it up to us & he did.Sooo... then the nightmare of picking out glasses comes (I hate this part) to my surprise Chase made it quick & painless. He asked about what I like, what I dont like, that was pretty Awesome!!!And then. .. I got my glasses 👓 these are better than the best pair of glasses Ive ever own. Lightweight, and I can see out of them, perfect fit.My poor husband... has gotten glasses for the past 3 yrs he couldnt wear. Turns out old store misdiagnosed my husband. This yr we found out my husband was misdiagnosed thru our previous optical place. Thank you Primary eye care. This was the 1st yr he got glasses he could use for longer than 5 min without the glasses making him feel sick.Thank you very much Chase for reaching out & making a difference.
The staff was amazing! Everything went really smooth and they were very flexible and patient with my indecisiveness when choosing which type of lenses I wanted. Highly recommended!
Took my glasses in to get repaired and fitted. These guys are the best! Went over and above the repair, no charge. I need new glasses, i made an appointment. The BEST
Dr. Hill was great!! He’s a super nice and funny guy and made my experience great!
Great customer service, great doctors! Would like to see a better selection of frames.
Dr. Kittle is very knowledgeable and shares that knowledge with the patient and the staff is patient, cheerful, and helpful.
Very detailed eye exam and Victor was extremely helpful choosing frames!
Great glasses selection and quality care for my eyes!
I’ve been getting my glasses here for about 2 years now. the staff is so FRIENDLY and everyone really wants to make sure you’re getting exactly what you want!
Found exactly what I was looking for at a great price! Would definitely visit again.
Here for the doctors and staff. Everyone was friendly with my 7 year old. Highly recommend.
Always are very professional and appear to.care for their patients. Friendly indeed
We offer the most comprehensive eye examinations youll find. Every effort is made to ensure the patients good health, comfort, and satisfaction. Complete pairs of eyeglasses with lenses and designer frames starting at $48.00. Accepting most every insurance plan, Eye Care plan, Care Credit, and some payment plans. Military, first responder, AMAC, and many other discounts are offered. Watch for ads in local papers. You wont be disappointed. Always open and willing to address any concerns. Survey scores of 94.2% patient satisfaction. Thousands of 5 star reviews among the various rating sites with 93.2% recommending us to friends and family.
All the workers were all extremely nice and helpful.
The staff there was AMAZING!!! Everyone was so helpful and very professional. The opticians are so knowledgeable and will go out of their way to make sure you have everything you want and need. I did not find anything in the office that I liked, so the optician I was working with ordered me several frames in styles and colors that was looking for. I found the perfect pair of glasses for me!! Some of the things they have can be a little pricey, but you get what you pay for and they have the good stuff!! 10/10 would recommend!!
We use Edgebrook Primary Eye Care for all our vision related healthcare. The Doctors and Clinical Staff are very careful and thorough. They are very willing to answer questions or discuss my eye related issues. I have never felt rushed at any appointment. Technically they are very up to date with procedures and equipment. We feel like we get the best vision care that weve ever had at Edgebrook Primary Eye Care. We would recommend them highly.
Primary Eye Care is hands down the BEST privately owned optometrist office my family and myself have ever been to. The front desk ladies and gentleman are extremely welcoming and friendly. They walked me through the entire process from start to finish. Every question I had pertaining to the services I was going to receive, along with insurance questions, were all answered. Not only was the facility very clean, the doctors and technicians were very knowledgeable and thorough. After my appointment, I needed glasses and the wait time for an available optician was little to no time. I was made aware that if I didnt see what glasses I wanted, they would order in frames to try on with zero obligation. That kind of attentiveness, you can find no where else in northern Illinois. The entire staff was very accommodating. If you want your glasses made right, and and a full comprehensive eye exam for the whole family, you will not regret giving Primary Eye Care your business!!!
Everyone was very friendly and helpful. I had the choice whether I wanted the atropine dilation. Knowing I would be staring at a setting sun all the way home, I chose not to this time and they were fine with the decision.The technician did a great job adjusting my nose pad lining up my bifocals better.As one in the health care profession, I know how important treating the client as a partner in patient health can be.You all did a great job! Keep up the good work!
Great staff, great associates, great optometrist in Dr. Rick Anderson !
I have been going here for years. Great eye care center, with caring, professional staff. Some staff are better than others at adjusting glasses and prices are up there on the good stuff, but they do have a wide variety to choose from.
Was able to walk in first thing in the morning and get help with picking out new glasses and sunglasses. The staff member who helped me was super helpful and had good suggestions for which glasses to pick. Also gave me extra copies of receipts for insurance and personal use.
In general, I really like my doctor - she is smart, knowledgeable, helpful, etc. The various technicians and people who work the front desk are not. Especially when I call the office, the front desk staff seems to be unaware that they work in an eye care office, dont do a good job of leaving messages for doctors, seem to struggle with basics. I keep coming back, though, because it is a nice office, I like my doctor, and I feel I have had pretty good service. I do wish there were more womens frames to choose from.
My eye doctor was terrific. Did the most thorough exam I have ever had. Asked me tons of questions and just really took the time most doctors do not do now. In terms of the sales staff (I believe separate company) they try to up-sell for things not needed. The non glare coating for instance- several price points and she was pushing me to go high even though my awesome eye doctor said not necessary. I appreciated his honesty. I will go back.
I love everybody there everybody who works there is awesome.
We have been patients here for years because we like the doctors. Thats where it ends. Frames are ungodly expensive even with good insurance. We order contacts every year with the price match guarantee. Sounds great except every year we order and at pick up they try and up the price. We then have to haggle to get the price that was agreed to at ordering. They are ordered with one price agreed to by associate at ordering and then at pick up they say they are $20-30 more a box. Their excuse today they didnt have the authority to price match because they (employee who agreed)werent the manager. What a horrible way to do business. Classic bait and switch! I agree to order based on price and they change it after order. How is this good business? Its NOT! I hope people wake up to this and stop using them. Im sure I can find a good doctor somewhere else.
Excellent eye care from Dr. Kittle. He is very knowledgeable and thorough in his exams. Explains in terms I can understand. Would recommend highly.
There are always friendly people at the front desk to wait on you,. I always enjoy the girls who start out the exam process before I see the doctor. They are happy and make you comfortable. My doctor is Irina Rutkowski, and I really like her. She is very thorough and helpful. A great place to get a full eye exam!
I had an appointment at the same time as my children. The staff was very friendly helping with my 2 children and their appointments. Most of the doctors are friendly and very informative. Front desk people have never been rude. There should be more seating, but overall its a nice place.
All of the staff is very nice and kind and they get you to what you need very quickly so you dont have to wait long so I would recommend this to all my friends.
I have gone her for over a year now for myself, and two oldest girls. We love Edgebrook Eye Care- they are patient and friendly with the children. I feel their examinations are thorough and I can trust the information they give me. I will continue to keep them as our eye care specialist and would recommend them to friends.
There is an awesome Optometrist here, his name is Dr. Roger H. Hill!!! He is accurate, swift, kind, and professional! I havent had an eye Dr. who got my prescription so accurate that I WANT to wear my glasses everyday!!! I dont feel like the ground is moving, and I dont have that dizzy feeling when Im wearing my glasses!!! He takes his time with you even though hes really quick! Its weird how you feel like you got in and out of there so fast, but you also feel like he took his time!!! He explains whats going on with your eyes, and he has I dont know what you call her but its the girl who does like the x-rays and things on your eyes before the doctor comes in to see you!!! She is awesome as well I dont remember if shes the same girl I had last year but her name is Ericka and shes awesome as well! A million thanks to Ericka and Dr. Hill for all you do to keep your customers happy!!! I gave them 4 stars because the clerks at the front desk can be rude but PLEASE DONT LET THEM STOP YOU FROM SEEING DR. HILL!!! He is the best in Rockford 5 Star Dr. Fat 2 1/2 front desk!!! #HappyToSeeAnotherYear#IllBeBack
I have seen Dr. Kittle all my life, and I could not ask for a better optometrist (though, from what I have seen and heard, all of the other doctors at PECC are excellent, as well). They seem to have a wide selection of frames. I have seen some pretty nice brands there, such as Maui Jim and Ray-Ban. Tanner was quite helpful when I picked out my glasses. You are sure to get a very thorough examination, should you take your business there, which is something I definitely recommend. I know my vision care is in capable hands.
I went in to have my frames adjusted. The opticians and other staff were very helpful and pleasant. Waiting time was short.
The doctor was terrific, very helpful. So was the person before her doing the initial exam stuff. The sales person was terrible. i was looking for 15-20 minutes and didnt ask me what i was looking for or anything. i had to go up to her with the glasses i didnt even really like, for her to even begin to help me. I will go back because of the doctors but will not be buying anymore frames from there ever again.
Had a great visit from the techs to the doctors everyone was on time and very quick but thorough, picked out my glass measured me and off I went such a great experience. Thanks.
Clean and professional. I trust them with my entire family.
My latest Eye Examine went as expected. Careful procedures and Recommendations to help prevent other problems as I age. Excellent service for picking out Frames and lenses.
Dr. Anderson is the best. Very thorough. I like these guys
Courteous, efficient, clean and very thorough. Yet another stellar experience.
We came in close to closing so I could tell the front desk were not very happy, BUT the tech that handled us named ATAVIA was AMAZING!!! She was soo sweet and VERY PROFESSIONAL. She used words like yes sir, yes mam etc. She was so nice and when the front desk staff TURNED OFF THE LIGHTS while my husband was still trying on frames she even went and turned them back on for the area we were in, and didnt even seem bothered by the fact that we were there so close to closing. She literally gave me the BEST service then ANY PLACE I have been to in Rockford! Honestly! Her professionalism is in a way that has become RARE! SHE MADE THIS EXPERIENCE THE BEST FOR US! Hope this place realizes what they have in her.. A GEM! :)
Very professional and the people who work there are very nice
Very caring and patient. Highly recommended.
Everyone was very nice and helpful.
Dr. Rutkowski was great with the kids and very respectful of our time. The assistant helping us was absolutely amazing, her name is escaping me right now, but I made sure to let her know she made our visit exceptional by being so great with the kids and getting us in and out quickly. She was aware of how important it was for us to get through our appointments since I had 3 kids ages 7 and under with me.The front desk staff is the reason I didn’t give 5 stars. Some of them should just not be working at a front desk since they aren’t very friendly, don’t smile, aren’t helpful and clearly show they don’t care about you or your time. I was told I had to make an appt to have my eyes checked and then dilated and the front desk staff refused to allow me to make an appt in which my schedule would allow and in which I could do both at once. They said they only do eye dilating first thing so I couldn’t make it at that time since I have to get kids to school...They also refused to give me my contact prescription since they forgot to collect payment for it when I was there and told me I had to send in a check although I had no contacts left. They eventually allowed me to pay over the phone. Another time they told me my child had to miss school to have an eye exam bc they don’t do child eye exams after 3:30. Just very strange and inconsistent information over the years.At my last appt, I was told by them I had to wait 40 minutes after my kids appts to have mine, because they took us back early, which wasn’t true, it just doesn’t take as long as they scheduled us for to have a kids appointment. I had to tell them I would be leaving if they couldn’t accommodate me because I wasn’t sitting there for 40 minutes with 3 small kids.Thankfully the assistant I had been working with came back up front and took care of everything. We were very thankful to her.The optical staff is exceptional here as well. They are all informed, helpful and extremely friendly and personable. My sons glasses broke 2x bc of defect and the gladly replaced them with a new style that held up much better. We continue to go here because of the exceptional doctor, assistance an optical staff! Keep up the great work!
The workers are very rude not only to me as a parent but also to my son as well. They have zero patients with toddlers with disabilities. They made me feel very much so out of place there considering the insurance I have for my son as if I was less important. The vert first time I got my son prescription done and got them back the glasses were so strong that he was physically ill from wearing them I took them back and the man that helped me told that I was crazy his prescription was not off by that much and I was over exaggerating about how my son had reacted.... I would rate them a negative 10 if I could
Very courteous and efficient staff, my personal experience here was very informative and successful! ..I loved picking my new glasses and the person helping me was very knowledgeable and helpful on picking the right style for me...now Im just waiting on them to be ready!.P.McCoy
Pleasant staff and environment, would do better not to push children into thinking they need to answer when they are leaning/squinting/saying they cant read during exam.
Made me feel like i was the only onein office. Was in and out no waiting and Dr Hill was awesome such a nice man will always come back .
Went to Edgebrook today for an eye exam and had Dr. Hill. First and foremost he completely skipped the contact portion of the exam despite it being part of what will be billed to my insurance. In addition, it was disclosed after the fact that insurance wouldnt cover the contact portion of my exam. The tech who did the pre-exam tried to diagnose me and tell me I didnt need glasses despite the fact he was not at all qualified to do so. Once it came time to pick out frames I was told the frames I selected were sold and I would have to wait 3 weeks. 10 minutes later I was told those frames were available for me. When breaking down the costs to me I was told that the frames were a $120 cost to me, meaning the frames were being sold for $300. I found the same frames online without insurance discount for $125. I feel like Edgebrook has been deceptive and more in the business of making money than caring for patients. Choose a place that doesnt herd people around like cattle.
Always a good experience. Dr. Kittle is a miracle worker with contacts! No one can get me seeing better.
Friday will be four weeks since I first orderedmy glasses ...... no word yet on when I willreceive them...... when order was supposedlyplaced it actually was not placed at all.... they simply took out the lab fee and did not orderthe glasses..... friendliness...... maybe a 5 however they just do not conduct their business professionly......