Just called to make an appointment for my husband. She said that he had been terminated for non compliance. Im sure this is a mistake because my husband is compliant. She could not offer an explanation. She said that a letter had been sent but we did not receive a letter. I asked if she would resend the letter, she said no. Then hung up in me. OK we are happy to find another doctor. I was just shocked at her lack of compassion. This has to be a mistake in their records but they dont seem to have an interest in clearing it up. We were totally unaware of any issue. Just seems like they would at least want to clear up the problem if there was problem.

They need to update their phone message. It boasts their 24 hour answering service during the entire 30 minute hold time. Ive called many times and cannot get an appointment scheduled to fix my cataract surgery which had problems with them. Communication is lacking and it feels like retribution for my complaints. I guess when business is good, good service can lack. Dont call 226-1500. The message only repeats.

If I could I’d gladly not even give them a star. Complete waste of my money and time. I called last week on a Tuesday regarding an issue with my contact and she said she’d give me a call back and let me know what’s going on. Well that didn’t happen of course and I had to call back today 8-17 for her to tell me that I need a revisit and talk with the doctor and she told me she would talk to the ladies in the front and let them know what was going on. And of course. They had no idea what was going on tried to put me on hold like I haven’t waited long enough just to figure out what was going on with my contact. I wouldn’t recommend this his place to anyone. Like you don’t wait long enough in their waiting room for them to just do a check. Overbooked would be my guess. If your going to make an appointment maybe stay on course. Not 20 30 min later.

The woman I spoke with when trying to make an appointment was very rude & short with me.I wanted to make appts for my whole family.Apparently I couldn’t unless I gave her my husband’s entire social security number to check our insurance. I’ve never had anyone ask for more than the last 4 digits & I’m certainly not going to give that information to anyone over the phone! When I told her I’d rather wait & give that info when we come in, she said it was required in order to make an appt. Then she said have a good one & hung up on me. Unbelievable.

Miller Eye Center is an immaculate and spacious office with friendly staff and thorough Doctors! Having an Optometrist and 2 Opthamologists in the same building is so convenient and efficient. Definitely recommend!

I had a small splinter in the white part of my eye that was causing irritation. I went into doctor Eye Miller to see if they can help me and they said they could. They put some dye in, he convinced me that it wasn’t a splinter(which it was) but in fact there’s a little piece of metal in the center of my pupil that’s trying to work it’s way out. He says he can fix this, without permission because he didn’t tell me the risks they were involved with what he was about to do. It looks like a mini Dremel tool, it was a tiny little sand blade that he was pressing against my pupil to clear away the metal. It looked like a sunset when he was pressing against my eye. But when it was all said and done he gave me an antibiotic and I went home. I lost about 50% of the vision in my eye. I went to the emergency room because it freaked me out and they told me I had a splinter. Which they removed. But my eyesight never became better. If I would’ve known that my risk of losing half of the vision was going to be the case I think I would’ve walked away because I had 20/20 vision walking in there. Also, they went to send me the bill that my insurance should’ve covered. It was Less than $200 which is not a big deal. But I told them to send it back into my insurance company because they are going to cover it. Instead they sent me to collections. Not only did they screw up my Dominant eye. But they also messed up my credit. Every time I have a hard time seeing something or even driving at night I think of that day and how it messed me up forever. Every time. When anybody ever talks to me about eyes, vision or optometry. Guess what the first thing out of my mouth is. This story, With all of the regret of ever going here.

From unfriendly reception people, EXTREMELY poor communication during the triple+ booked appointments causing long wait times and upcharged services to a poor outcome from cataract surgery with mtiple added on procedures- I definattly WOULD NOT recommend this place!

Very thorough exam. Quick and efficient too.

Dr.Ahmet is honestly so professional super attentive with his patients. He is the best eye doctor you can have. He opened the clinic on Sunday to see our kid after bad eye injury during a snowy day. Thank you so much Dr.Ahmet. You are the BEST!Omer’s family

There should be a NO STAR OPTION FOR THIS PLACE. Was told by Miller, 7 % of his patients will continue to wear glasses. 🤣 this place is not a place i would recommend to ANYONE. Treat you as if its a meat market. My eyes are worse after surgery and I can promise you its higher then 7%. I paid the $3000.00 outOf pocket for the best lenses. 😡 I have to say it was what was best for the docs pocket book! All I can say is do your homework work before jumping into cataract surgery. Wishing I had gone elsewhere...

Receptionist was rude and ghetto.. very unprofessional

Great place. i do recommend coming here place. everyone was was so nice and professional. went on a friday afternoon got my glasses literally 5 days later. the visit was pretty fast went by quickly only thing it took maybe about 25 min to actually see the doc. after all the testing but it was defiantly worth the wait, was amazing and very helpful

Lets start off with my 2 hour wait. I walked in at 3pm and did not leave until 5. I sat in the office waiting to see the Dr. after my initial wait times for 45 minutes. Once he finally got in there he checked my eyes and asked me to sign a waiver saying that they were going to charge me an additional $90 in order to make sure my contacts fit on my eyes. Im sorry but I have been wearing contacts for about 15 years now, I have never ever had a doctor charge me for anything like that. Ever. At that point I said no and ended the appointment. I never got my prescription or anything. Before I left I went and spoke with the front desk to discuss payment, I had previously called to make sure they accepted my insurance which they said they 100% did and just wanted to confirm. I paid my deductible and out I went. 2 months later I got a bill for about $200. I called them and asked if they had billed my insurance and they said nope so they said they would run it through insurance again. Ok cool problem solved. Wrong. It has now almost been a full year and I have gotten 6 of the same bills that continue to indicate that they have not even tried to bill my insurance. I have been dancing this dance for almost 12 full months. There are so many other places that are quick, efficient, and that are much more respectful to their patients. I let everyone who asks about eye doctors to avoid this place at all costs.

They never answer the phone. You get a message to leave a message and they will get back to you the next day. Which they didnt.

Awesome place. Just got my new glasses from here

Its was a lit wait but ones I was in there I was with Sonia she is the best she explains what was going to happen and I would feel, got up like nothing happen very good Sonia.

Miller was recommended by a PA. I visited their website, got the Chat feature which took my info to setup an appointment. The next day Miller called and got my info, plus my group insurance number then asked for my COMPLETE Social Security number. No way am I doing that over the phone, I offered the last 4 digits and was told I can’t make an appointment unless I give it up. No thanks, it’s 2020, why do you want my full SS#?

Had my eyes checked at this office by Dr. Gunther. He treated me very kindly. Checked my eyes and gave me a prescription. He was very informative and the staff was friendly.

Zero stars if I could! I beg you, please don’t go here!!!!Dr. Miller will do surgery on you even though you don’t need it. He’ll bill you when you don’t owe money. I just received a letter from a bill collector saying I owed money to him when in fact when I called...I owed Miller nothing. Last time I was there he insisted I needed eye surgery. When I went for a second opinion, I was told my eyes were perfectly fine! BEWARE! He’s out for your dollar, not your well being!Read and believe the rest of the bad reviews about this practice. Read and believe...and stay away!!!

STOP!!! DO NOT GO THERE!!! Terrible service. I waited FOREVER only to find out that even though my appt. was for 10am I wouldnt be seen until at least 12:30pm. They actually expected me to sit there and wait. And wait. And wait. Again, DO NOT GO TO MILLER EYE CENTER!!!

I am so glad we left this place. I wasted 2 years going there for my wifes eyes. My wife needs eye injections for her bleeding retinas. At Millers she had approximately 25 injections. Never once did Miller Eye Center mention we could get financial help with the injection cost. Waiting time was horrible.They over book. We never received a correct bill. Millers rate of help turnover is very high. Their CEO needs to go to charm school. He was extremely rude and insulting. He made my wife cry. Their costs have increased greatly. We left Millers and went to a Doctor from Elgin who comes to Rockford every Wednesday. She told us about a program that helps pay for the cost of eye injections. The injections cost $2000 each. With the new Doctors help, my wife is now receiving Eyelea at a cost of only $5 after Medicare payment. I overlooked a lot and continued going to Millers hoping that my wifes eyes were getting better. It reached a point where you realized that Millers had a different motive, meaning we were just a number that he could financially exploit. Everything I just typed is 100% factual and my personal opinion, just an opinion.

They suck! Do not go there if you value your eyesight

I have never been to Miller Eye Center, but I called there today and was treated with exceptional customer service, even though the person I spoke to knew that I was not one of their patients/customers. My daughter wanted novelty contact lenses for Halloween, and I was concerned about her ordering them online, and wanted to find a reputable, local eye doctor to get them from instead. I called our family eye doctor and was told that they dont carry them. I asked if there is anywhere to safely purchase them, and the woman just said, no, they cant be purchased anymore. I clicked a Miller Eye Center link in Google and decided to call them, and the young lady that helped me was very friendly and polite. I told her that my daughters prescription was through a different doctor, but asked if she would be able to purchase this type of lens through Miller, and get them by Halloween. She said they could order them with a valid prescription, and that it was OK if it was not a Miller Eye Center prescription. She put me on hold to check to see if they could be ordered in time for Halloween, and when she came back she apologized for the time on hold (it wasnt very long) and said there would be a $12 shipping cost to get them by Halloween. I told her which ones my daughter wanted and she asked if she could put me on hold again to see if they were able to get them. When she came back, she again apologized for the hold (again, not long at all) and she said they couldnt get that exact look, but offered another option. When she told me the price ($75 with shipping), I told her that was more than my daughter wanted to spend, and that we would pass. Again, even though we are not Miller Eye Center customers, the young lady was very polite, not irritated that I wasnt going to make a purchase even though she took the time to look all of this up for me. I will definitely check into Miller Eye Center when its time for my next eye exam!

Very slow service! I do not recommend this place to anyone!

I have been bringing my mom to Miller Eye Center for regular eye check ups for years and we are very satisfied with the quality of services provided. The wait time is not too long and they move fast between tests to get you to see the doctor. I love their optic shop on site and friendly knowledgeable staff. Definitely an eye center for all your eye needs. Thanks Miller Eye Center!!!

I love it the people r great the care is great

Awesome staff! Awesome doctors. Cute selection of glasses.

I recently called to make an appointment with a specialist here after checking with my insurance that this was covered and I needed no referral. I scheduled the appointment 3 weeks in advance. Three days before my appointment I was told I was unable to come in because I had to prove that I had an eye issue (that Ive had since birth) to see a doctor. I asked if sending my previous medical record was sufficient enough and was told no. I had to have a written referral from a doctor. Due to the short notice I was unable to provide this to them (even though my insurance stated this was unnecessary). I am a high level care practitioner (Pathologists Assistant) with a masters in anatomy and pathology and completely understand the severity of my eye condition. But this education and trying to be an advocate for myself was insufficient for the office manager. Additionally they made no time to speak to me directly and had the audacity to ask me how I could possibly know and understand my eye condition. I am appalled that work places like this treat patients like this. Moral of the story is always be your own advocate and go to a doctor that trusts what youre saying and doesnt question it. Extremely disappointed.

Rude staff! Doctor was knowledgeable & kind, but everyone else was horrible, except for two women who ushered me into a dark room because yes, the light was killing me. I was sent there by an urgent care doctor, I was crying, I couldnt keep my eyes open, I was shaking from the pain. Nobody offered me shades for my glasses until the end of my visit. At check out, the receptionist ignored me talking to some delivery guy instead of scheduling my follow up, which I promptly cancelled because I never want to step foot in that practice again.

Friendly staff, and clean environment. There are a ton of frames to choose from. The staff and Dr make the process simple and quick.

Over all great experience. From checking in at the front with Trisha to going through the basic eye check up and receiving medicine for allergens in my eyes to Ogi talking me through my options with choosing my glasses. All around great and quick visit. Thank you Miller eye family! You definitely have a returning patient.

If I could give them a 0 I would. Not exactly an elderly friendly receptionist a few years ago it was 102 and my Grandmother told me she would be done in an hour. Then I got a call to come pick her up way before the hour was done and the receptionist said you have to come get her now or we will have to put her outside cause we are closing. THEY DID THEY PUT HER OUTSIDE IN THAT HEAT to wait for me to get there! I would not of been late had it been the hour she was told and told to me. I had to drive 90 miles an hour to rescue her from that heat! That women should be so ashamed of herself for treating my Grandmother that way! I would NEVER refer ANYONE to this heartless place!!!

I just had chalazion surgery and I was so nervous but the staff at Miller eye center is so friendly they made me comfortable. And Dr Miller is great. I can tell you if you want a eye doctor I strongly recommend that you go see Dr Miller. You wont go wrong.

Receptionist was very rude. No-one working in the optical center. When we finally found someone, they were absolutely no help. Stay away from this place. They dont care.

I cannot say enough good things about Dr.Miller. very professional.

I had my eye exam and purchased my glasses at Miller Eye Center. 100% satisfied. Experienced and friendly staff. A vast variety of frames. I definitely recommend it to everyone.

Excellent, caring and very professional service all the times Ive been there and still making appointments with Miller Eye Care. Absolutely I would recommend others. I have better vision because of the professionalism. The Way To Go!!!

I have been waiting 2 hours to see the Dr. And Im going to have to come back for a 3rd visit. Just want the skin tag removed from my eye lid. All the waiting and the Dr is going to say you have to come back.

PLEASE DO YOUR SELF A FAVOR DONT COME HERE. MY APPT. WAS AT 1:30. ITS 3:30 AND STILL HAVE NOT SEEN THE DOCTOR. SEEMS ALL THEY CARE IS THE $$. ONE OF THE RECEPTIONIST IS VERY RUDE AND TOTALLY IGNORES YOU WHEN YOU ARE CHECKING IN. I SEEN HOW SHE JUST ANSWERS THE PHONE AND IMMEDIATELY PUTS THEM ON HOLD....

I have had glasses since I was about 12 years old. And they have gotten progressively worse since until I was about 20. I wen to miller optic for about 4 years since i was 20. I was recommended to this place through a relative. Not going to say who because usually business will treat people different after they see the rest of a review like mine. THIS PLACE IS HORRIBLE. All they do is take advantage of the elderly. Every time I have come here. They make me re-do all my information. Which means ether they are too lazy keep track of my things or that they hope all the elderly people just dont remember. They lowered my power rating saying my eyes have improved. But i had headaches all the time. because they were off. They also gave me a stigma in the wrong eye on top of that. This place seems to just take advantage of the elderly. Since I was the youngest person in there by about years. They also would not be help me with changing my contact perception . They changed me to 1 a day just because i do not where my contacts as much. Which are much more uncomfortable. I wanted to go back to my old perceptions, but they told me i had to come back in to that. Probably because they lost my old information again. Also, daily contacts cost much more then the ones that last for two weeks. Makes sense when you want me to keep spending more money with you. I cant say enough bad things abut this place. Its said to see how business take advantage of the elderly. This place does not care about the patient all they care about is their money.

Very friendly staff working there. If i have any problems i know it can be taken care of immediately. Overall very happy with miller eye center!

I think the reviews on here are scarey! Made me very concerned. But when I arrived for the first time I was acknowledged by a lovely young lady at the first desk. I got signed in and waited to be called back. Dr. Marnul was a young, friendly doctor. He answered ALL of my questions and did not make me feel rushed at all. At check out, I did run into a different young lady who I thought was curt and a little rude. But once off the phone she warmed up and made another appointment for me. I do agree though that each time I call, I was placed on an automatic call router that does not greet you--it just plays hold verbiage. But all in all, I think I received GREAT service from Dr. Marnul and the staff.

After 3 visits to determine the cause of my watering eyes....they still are guessing. By the way, when I checked in they said that I had a $90 credit and had planned to not refund it, but to keep it in case I returned! NOT!

Just moved to the area. I went there for an eye exam. I received a great exam and great pair of glasses. Thank you!

Making an appt here is ridiculous. I just called to try & make an appt. I was on hold for over 10 minutes without someone even asking me to hold. Just immediately on hold without being acknowledged. In my opinion this is very rude & bad service.

I made an appointment in September so that I could get in in November before the end of the year, so that my insurance would cover the cost. The clinic called and cancelled 2 days before the appointment and told me that the next available appointment was in February. I believe that they should have worked with me to get me in since they were the ones to cancel. I will go elsewhere.

Miller eye center is the best! I love my stylish glasses

All of the exceptional ratings for Miller eye center were made by employees or their family members as they were provided monetary incentives to do so. Go with a professional not Miller!

Great customer service. Staff always seems to be smiling. Doctor fully explained my eye problem and different option to treat.

Absolutely amazing! Great service, knowledgable staff and superb doctors. Highly recommended.

WISH I DIDNT HAVE TO GIVE ANY STARS. WORSE PLACE EVER, THEY ONLY CARE ABOUT THEIR MONEY, THEY REFUSED TREATMENT BECAUSE THEY WERE CONCERNED ABOUT HOW MUCH THE PROCEDURE WAS GOING TO BE AND HOW IT WAS GOING TO BE PAID( THEY DIDNT EVEN BOTHER TO CHECK ME AND THEY WERE ALREADY ASSUMING IT WAS GOING TO BE AN EXPENSIVE PROCEDURE), MELISSA WAS NO HELP WHATS SO EVER, WORSE WORSE WORSE PLACE TO GO TOO!!!!

Dr. Miller is great doctor, always explains things so one understands whatever is going on with ones eye, The optometrist are great as well.

There is a long wait time before you get to see a doctor, I waited hour one time, at other time I walked out of there I was so frustrated but all in all staff is exceptional and doctors are good.

Dont waste your time going to Miller because that is all they will do for you - WASTE YOUR TIME!!! They severely overbook their appointments so that you spend hours in their multiple waiting rooms. I am beyond dissatisfied with my experiences at Miller Eye Center. I have had negative experiences leading up to this most recent one, but this is the straw that broke the camels back.They literally messed up every step of my annual contact checkup and when I reached out to convey my utter disappointment, I heard nothing back. After waiting for what seemed like forever at my first appointment, they gave me the wrong trial contacts and instructed me to put them in the wrong eyes. I had to return to Miller another day to pick up the correct pair. Then at my 3rd visit, or contact check I waited 2 hours to have this riveting conversation: Howd the contacts work? Fine. and upon finally leaving they printed out another patients prescription and gave it to me!! Of course I didnt realize it until I was already home so when I called to get the right one, was told they cant email it but would send it in the mail. Then, guess what?! They sent me another WRONG prescription. This one at least had my name on it, but was a super old prescription from like 2-3 years ago. Ill tell you what they were on top of though-the bill! That sure came out in a timely manner. Goodness gracious people, get yourselves together!So in summation, my experiences with Miller are completely unacceptable. I could not be more displeased with the GROSS AMOUNT OF INCONVENIENCE Miller Eye Center has caused me or the INCALCULABLE MARGIN OF ERROR they displayed. I did my part and showed up to both of my appointments, early in fact. Miller dropped the ball all the way around from the ridiculous wait time to incorrect instruction for inserting contacts to multiple incorrect prescriptions. BE WARNED. Unless you have all the time and patience in the world, Miller is a bad idea. I will NEVER return.

My family and I have been going to Miller Eye Center for years. The staff is always friendly, helpful, and patient.

I had a wonderful experience at Miller Eye Center, from the exam to picking out frames, the whole process was great!

First I have to say Dr Miller is very good and skilled. I had Cateract Surgery in November of 2015 .I did develope secondary cateracts and had corrective laser surgery November of 2016. (Can happen, oh well) So my biggest issue is the complete in consideration of patient wait times. Never once have I been there and had less than a 2 Hr wait. Twice I have Walked out to make it to work on time. Staff will be very kind and apologize, its out of their hands. The problem Ive observed is MAJOR overbooking! Today was my last visit to this clinic, 2 hour wait (for a recheck apppointment)and late to work. If you have a whole morning or afternoon to sit around Id recommend this clinic.

Well knowledgeable and friendly staff at MEC. Dr.T did a great job explaining the health of my eyes, and Ogi from the sales department went above and beyond to get me the perfect frame. So thankful for their service!

I can see everything and dont need glasses after cataract suurgery. Dr. Miller and the staff are always frienday and professional.

Caring doctors, friendly staff :)

This is my favorite place to go to order new prescription glasses. I never feel rushed, i know im gettimg the best quality out there, and the staff is very helpful in answerimg any questions i may have. Defintely reccommend go there!

I think the office is horribly over booked, I expect to be seen in A reasonable amount of time of my appointment time

BAD CUSTOMER/PATIENT SERVICE at Miller Eye Center!!! I went in for an terrible eye cyst, cant see, hurts, really bad. They spoke to me poorly because I didnt have my insurance card on me. Dr. Jennifer Dungan prescribed generic eye drops but Walgreens said $144. The pharmacist did have three other drops that would work with my insurance and called Miller and left a message. They open at 8. I called at 9:30 to see if the new rx had been called in and the woman that answered the phone told me they were just too busy with patients to look at their messages. I called another hour later and they told me Dr. Dungan wasnt in today. I asked could another dr. prescribe and they said NO. Id have to wait until tomorrow. I said its just my eye, no big deal, so I cant see, so I look hideous, I cant go to work, I cant drive, its just my eyesight. Call her at home I suggested. Oh no, cant do that. 30 seconds, but nope. Miller Eye Center is aweful. They dont care. Its been 22 hours and I could be on my way to recovery but no, I will have to buy an eye patch and get a parrot. DONT GO TO MILLER EYE CENTER unless you dont value your sight.

Great place, friendly staff and exceptional service!!!

Long wait times without checking in with clients. Staff seems to change alot.

If I was you I would stay away from miller eye care. They said I had cataracts and a sty and I needed to buy $60 of stuff to clear it up. Another eye doctor said the sty is caused by my dry skin and sees no signs of a cataract.

Awful customer service

Friendly staff!