Working with Alana was a very constructive and pleasant experience. When I went to the store I was unsure of even changing from my former carrier to T Mobile. Alana patiently and thoroughly answered all of my questions and after our long and detailed discussion, I was confident of my decision to switch to T Mobile. She also advised me about other T Mobile services, patiently and thoroughly explaining the key features and benefits of each compared with my existing plans. I was also confident in adapting this T Mobile device. Overall, Alana provided outstanding service, and was very pleasant to work with.

Ingrid was so helpful and friendly! Helped me find a phone to match my needs and price range, explained the contract and set up my phone. Great experience!

This place was great! Very good service. I dont know what this jigga behrooz is talking about. Hes salty like his comments about chick fil a.

I just want to give credits to Roxana! She provided excellent service and made it very easy. She was quick and efficient thank you Roxana.

I went directly ready to buy a new phone. I told one of the employees that I was looking to buy a Google Pixel 4a 5g, but I was open to any suggestions. He just said that I can search online, which I have obviously done. Still, I was looking for some insight from their customers experience. When I told him if they have a case for the Pixel, he tried looking in all the racks, even in the ones label for Apple or Samsung, and he told me that he could find one. I went to the Electronic Store next door to find a case before buying a new phone. When I came back, another employee told me that he thought they didnt have the phone that he was going to look in the back. Then the manager came and asked me what I was looking for. I mentioned that someone was taking care of me. Still, I was buying a Pixel and ask him about the cases telling him that I thought they didnt have one, he again went to all the racks, unable to find one, and he said he was going to look in the back. Then the employee that was supposedly taking care of me came back. Without telling me anything, he started helping another employee that was stuck with another client without letting me know if they had the phone or not. I waited 5 minutes more. The manager never returned, and the other employee never told me anything about the Pixel, so I left.

Had a great experience here yesterday. The young woman who helped me was fun to talk to and she gave some very helpful guidance on a phone upgrade at a good price. Another young woman who I think was the manager was also very helpful. Thanks ladies. I left feeling great about my purchase 😊

I had an amazing experience at t-mobile, Rockville Pike. Almeta and Joel were so welcoming and kind, and Almeta went out of her way to help us. Truly above and beyond. Would recommend to anyone.

DeEmma helped us and she was patient, professional, and knowledgeable. I will always go to this store. They have worked hard to have better service and judging by the newer reviews they’ve succeeded. DeEmma and Dalia have a charming rapport and create a relaxed vibe in the store.

I was there last week. Jose C was able to give me a great deal. I was very satisfied he resolved the my issue i was having, will go back again there good customer service. Love that they have people who speaks Spanish too.

Back in around Dec and Nov 2019, I went in to get the new sim card (coming from at&t) they charged me $60 for new application fee (which i agree they could charge me but not more than $20) and they also opened a apple watch line when I dont even have an apple watch. I had to call corporate to deal with getting my money back for apple watch line. Back then I was too tired to fight and report this scam. Be cautious of additional charges they hide.

Joel,Almeta and Deemma are so cool.. They give us a great customer service, with all the information that we need ! We had a really good experience at this t-mobile store location.

I went there to activate my phone. I waited about 50 minutes before I was attended. When the associate looked at my phone, I was told it could not be activated on my network. I wish I didnt have to wait so long for them to tell me that they could not help me. Also, it is a very SMALL store. This makes it hard to social distance. BEWARE!

Criminal! These people are irresponsible. They collect money from potential customers in exchange of fake services.

Great team work and customer service and diversity

Very unhelpful.

This place is Ran by good management, I was completely stunned when I walked in I was greeted and felt welcomed by the Store manager Jorge L. He really knows how to speak to people all my questions were answered and I was helped to the best of his ability. Most stores I’ve been to seem to not have much interest in giving good customer service but this store manager REALLY KNOWS his job. I will be recommending this T-Mobile store to friends/family !! I wish I could give a higher rate because if I could I would !! Great Job Jorge keep up the great work !!

Reps were helpful in getting my account issues resolved. They took their time to explain different options I had to improve productivity of my business by staying up to date with technology without high monthly obligation. The wait was not bad, but there were not enough bench to sit in the wait area.

This place is Ran by good management, I was completely stunned when I walked in I was greeted and felt welcomed by the Store manager Jorge L. He really knows how to speak to people all my questions were answered and I was helped to the best of his ability. Most stores I’ve been to seem to not have much interest in giving good customer service but this store manager REALLY KNOWS his job. I will be recommending this T-Mobile store to friends/family !! I wish I could give a higher rate because if I could I would !! Great Job Jorge keep up the great work !!

Just bought my new phone from this store on Saturday. I believe the person who helped me was the manager of the store and he was extremely helpful and very patient! He gave great customer service to every customer that walked in and assisted me in timely manner. I recommend going to this store! I have had very bad service at the aspen hill location but this customer service at this store is outstanding compared to them!

This store is neither good nor bad. It depends who helps you there. Usually it does not have a lot of visitors which saves time. The quality of customer service varies from below average to pretty good. Dominique is very good. A combination of a friendly smile and very clear answers to your questions.

These guys are the best when it comes to good customer service. The last time I was here it only took me like ten minutes to get a good phone and leave the place. They have really nice stuff. You guys should really try this place out.

Bunch of kids with no direction. They were on their phones whilst I waited for help. Go somewhere else

Mike O, is amazing! His technical skills are excellent but his customer service is superior.Ian is very friendly and accommodating as well. Thank you, guys!

Great service from Liva!!! We were just at the store this evening and Liva helped us solve a difficult problem involving a forgotten PIN number that we needed in order to transfer our phone number from a different carrier. She was very very creative in her ability to solve problems! Totally impressed. To top it off, Liva gave me and my wife a tutorial and a top 10 tips tour for iPhone noobs. What more can you ask for?

Have been a few times and theres always something with them if they arent making a sale. They wont help unless youre buying something. Something simple as returning a device.. They wont do.. Well, the store in pike and rose got the sale of me buying a new phone after I returned the other phone with them.

This store is amazing. The retail associates are so helpful. The retail manage was great, clarified everything going on in our account and was very helpful. I totally recommend going to this store than choosing the one in aspen hill.

I went to this store in September 2016 to upgrade three phones. During that time, they were running a tablet promotion, where you get a free tablet with the purchase of a phone...all I had to do was pay for the data for one year. Since I bought three phones, I received three tablets. I was informed that I would see the credit for the tablets on my second or third billing cycle. Long story short, after months of the run-around and contacting Customer Care AND the store, I have YET to receive my credit for these three tablets (even though I was informed on several occasions that it will be taken care of). The first moment I get, I will be dumping T-Mobile!!!

These guys are really good when it comes to phone repairs. Really friendly and professional guys. You guys should really try them out. Best place out.

MobileLizard came highly recommended by friends of friends via social media; I normally don’t post reviews but I’ve got to let you know that this place is worth it. After wasting money with online providers, I decided to give it a try. The customer service here is exceptional.. I felt welcomed from start to finish. Everything was explained in detail & Lisa was very patient (phone needed to be updated prior to service) and informative. Within an hour walked I out with my phone up n running perfectly. 😍😍👌🏽 She definitely gained a new customer!!

We were waiting for service as the only employee was helping someone for about 15 min before a second employee came in. He asked if the one employee needed help and she said no she had it under control so he went into the back. We waited another 10 min and decided to leave since Tmobile didn’t seem to want our business.

This T-Mobile location is amazing. The staff went above and beyond to get my husband and I set up with two new phones. I had the pleasure to work with Najah and Jorge, who were so helpful with getting everything set up and helping me after I made a huge mistake picking the wrong phone! Thanks again to the staff at this location - you guys rock!

I dont know why so many bad experiences from the people down here. My experience was great, sales rep Rony was really clear and nice. Got 2 upgrades and a few accessories. Good service was provided, if you go make sure you visit him.

Friendly staff and assisted with my service issue to the best of their ability. I found out that the local stores are all pretty much sales centers. Not much they can do other than calling internal support. Still, I appreciated the help.I will only go in the store next time I get a phone. The phone sales people messed up on my iPhone trade in deal big time.

Horrible horrible horrible. These people have no customer service skills and would rather be on their own personal phones and headsets than tending to potential sales and new customers. Went in twice to make a simple upgrade, each time I was told not to come in the store and to do it online or over the phone. I dont get it, the sales location is 2 blocks from my place why would I have a phone delivered? I just want to upgrade man =[

Manager extremely rude and unprofessional. In the process of reporting him to the T-Mobile customer service. If you want to be respected dont go there!

Awesome place with great customer service.

Shirlette and Jorge gave me and my family the best service ever. They answered all my question and certainly made feel like a valued customer!!!

Najah is awesome and deserves a huge bonus! She was so helpful both times I came in to ask questions about switching to T-Mobile. She was really knowledgeable of the plans, pricing and perks. It was nice to know you were getting good information from a reliable associate who really knows her stuff. She did all she could to help me find the best plan for the best price. Love this store. Go here if you have a lot of questions and ask for Najah!

Terrible place to buy a new phone. The guy seemed like it was his first day and knew NOTHING on the new phones. Took me 2 minutes to finish my visit. Terrible customer service!!!

Very helpful staff. Very knowledgeable about promotions and really gave me everything I needed !

I came to this store to buy a SIM card with a plan. After waiting an hour the store manager Thomas was helping me. I wasn’t able to sign up for the plan in store due to a “global issue” that was going on. The store associate called the help line to complete my transaction over the phone. I was unable to get my SIM card activated after paying for it over the phone. According to the manager I am not able to get a refund “because a receipt was not generated” and left me with no options to get a refund. I am very disappointed with the poor customer service I recieved. After this billing cycle I will choose a different service provider.

Najah was very helpful and patient in explaining how to fix my phone by setting its volume to the highest level and fixing the device from jumping on one screen to the next. Will be back at this location for my next upgrade. -customer Ms.Parisi

Its been very nice experience seeing the store to get help on my phone .Th e customer service of the Manager is awesome. Its a an asset for Trouble to have wonderful people.

If there are 1 star reviews, it’s most likely going to be their own inpatient opinion on why it’s “terrible”, I have expiriemced great service with 4 of their workers, 2 of them are extremely nice and the other too have superior knowledge and explain the things clearly

So friendly & helpful. Mike is the best!

Was disrespectful that the manager was instead of listening to the customer to quickly solve a small issue was just flirting with his employee, saying inappropriate things that shouldn’t be said at all and especially not In front of customers. Atleast say what you had to say about your relationship in private and not for others to hear cause that’s extremely unprofessional. All I needed were my questioned answered so I can make my purchases for my family and I but honestly after hearing that I will not be returning at all and prefer to go somewhere else we’re it’s respected and where I will be heard and Atleast taken care of. My father was not pleased at all but hopefully the manager gets his act together to keep his business going. Best of luck to you guys 👍

Great Customer Service seen equipment and will be back have free parking.

I want to thank tim for always having great customer service! He is a great asset to this store! :) -Denia

Terrible service, they have one person working at a time, they always playing the most ratchet music possible AND THEY NEVER ANSWER THE PHONE. HOW AM I SUPPOSED TO KNOW IF ITEMS ARE IN STOCK THERE BEFORE I MAKE MY WAY THERE IF NO ONE WILL EVER ANSWER THE DAMN PHONE?ITS UNFORTUNATE THAT THIS IS MY HOME STORE. This place wastes my time on a consistent basis. Its honestly annoying and disgusting. How irritating.

Best customer service ever by the staff that helped me and my husband and you can ask for Vanessa and Deondre

The service was fast and I Shirlette was great. I will definitely come back!

The females do not use customer service here. Very rude to customers with money. Not knowledgeable about their company or products. Also does not listen well at all. I will never go backto this store

The worst costumer service I have ever experienced. Impolite and unprofessional salesperson. He was helping A costumer when we got there. We waited fro 15 minutes without him even asking how can he help us or Sorry for the wait or I will be with you soon or something. There were only me and the salesperson and the other costumer in the store. After waiting for 15 minutes we asked him if someone else is there to help us and he said NO and I will be busy for another 10 minutes or so. He could have talked to us or tell us something!! So irresponsible and unprofessional. 25 minutes or maybe longer wait time for a small store with only 2 costumer in it. Really !!

Customer service is excellent, cool people and they are very helpful, place is clean and organize

Had a great exprience adding 2 lines to my account, sales person Rony took care of me really well. All of my information from my previous device was transferred, very satisfied with my visit.

Good customer service - got a new sim-card for my phone in 5 mins.

Was interested in switching over to T-Mobile. Drove over to this store and waited around for half an hour. Associates never said anything to me the whole time. People kept coming and standing around for a bit and leaving. Guess Ill stick with my current carrier- wasted over an hour trying to switch- why bother...

NEVER AGAIN AM I GOING TO THIS T MOBILE STORE. I WENT IN KNOWING WHAT I WANTED TO BUY, BUT THE SALES ASSOCIATE KEPT INSISTING THAT I GET THE GALAXY S7 EDGE I REFUSED SO MANY TIMES BUT HE WOULDNT LET ME GET THE PHONE I WANTED HE TOLD ME THE CONS OF THIS PHONE WHICH I HONESTLY DISLIKE SO MUCH. THIS PHONE OVER HEATS ALL THE TIME. MY MESSAGES CRASH. MY SIGNAL IS NEVER WORKING AND I LITERALLY JUST GOT THIS PHONE A MONTH AGO. I ONLY GOT IT BECAUSE THE SALES ASSOCIATE WOULDNT LET ME GET THE PHONE I WANTED I FELT SO UNCOMFORTABLE, HE WAS BEING REALLY RUDE AND MADE JOKES I DIDNT THINK WERE FUNNY MORE OFFENSIVE ON MY SIDE. I CAVED IN AND GOT THE PHONE BECAUSE HE KEPT REFUSING TO GIVE ME THE ONE I WANTED.

Staff are very rude and unprofessional and can not help the problem asking them....only tell you to go on line and ask customer service!!???I visited the store to get additional sim card....the staff with his headphone on while listening to his music asked what I need!., a good sign to start!..and refuse to show me how to install the new sim card. ..asked him his name or b.card; again refused ....he said his name is Octtavia, no last name?!!.....can not believe such people are hired with no respectNeed to have descent staff to help rather than ignore.if no action taken definitely switch to another service provider.

Unbelivable expirience with sales representative Mr. Fayad R. who did just terible job and caused to T-Mobile lost of 100+ USD/month custommer loyal fo 20 years. Bad service without ability toexplain and persuade custommer, vulgar music in the store, disrespect.

Friendly and efficient staff

Poor customer service. Poorly trainings staff. Took over an hour to port a line.

It took almost 3 hours to get a new phone and service. They need to find a way to streamline this!

Terrible customer service!

Store manager George fixed my cell problem

Rude, worst customer service

Great service

The wait was long

Helpful