Darrell was very helpful, patient and service- oriented. He was able to help me when I was in a bind when my phone died. I appreciate the assistance he provided. Highly recommended.

Wayne was the best. Friendly and patient with a warm smile (behind his mask!).

Wayne is amazing! My husband and I both wanted new lines. We came at 7pm, an hour before closing. Wayne helped us all the way through and solved all our issues until past 9:30pm! An hour and a half past closing! We both brought our own phones which makes things a bit tricky, but Wayne was patient and made sure everything was set up correctly. A friendly spirit, genuinely cares for his customers. Highly recommended!

It was a great experience yesterday and today,Mr. Wayne isvery helpful, kind, he has very patient, his knowledge is outstanding, his Costumer service is wonderful.. I will comeback to upgrade my other devices... I love his dedication and support.. Thank you Mr. Wayne.. Ill see you soon. I highly recommend your store to all my friends and patients..!! even though I live far away. It is worth it.. Thanks a million. Very happy with my new phone 😁

I had an amazing experience at the store. Well the representative was above and beyond my expectations. Excellent professional with great knowledge on his work for. Super happy.

Absolutely amazing store. Darrel is such a sweet young man and knows absolutely what he’s talking about. Go here if you want your stuff done right! Will be back again.

Darrell was very Professional and Wise… Provided me with up to date information in order to make a better choice… thank you sir and god bless you

1. Courteous staff2. Friendly3. Explicit explanations about the products, plans, and prices4. Detailed care

Wayne was very knowledgeable and professional. He helped me to transfer two lines from AT&T and restored everything from my old phones to the new phones in less than two hours. He made me feel cozy and comfortable with his friendly personality.

I had a great experience with Darrell today. He was efficient and knowledgeable. I would recommend him to anyone.

Second transaction over three years at this location and very satisfied. Excellent customer service.

Darrell has just the right personality for this job. He is soft spoken and easygoing and explains well what is needed at the time. He did not get exasperated over my poorly working phone . He knew how to move on to the next solution. I will gladly return to this store and ask for Darrell for all of my Verizon needs.

These guys are the BEST and very Professional! Usually getting a new cell phone can take longer than buying a used car. But, these guys were fast and provided the great service.Thanks,Tom

Very patient with my wife and I when we neglected to bring all necessary passwords

Blake provided me with an excellent customer experience. He’s thorough and very knowledgeable. I highly recommend him.

I spent 4 hours yesterday trying to speak to a human on Verizons. Forget it. After nearly throwing the phone through a window, I went to a store today. Blake did everything I needed done, helped me find the best plan, and set up both plans if far less than 4 hours. Forget trying anything on the phone with Verizon. Just go to the store.

I had an issue that was caused by a Verizon chat rep. that had to be resolved In store. Darrell helped me fix the issue promptly and friendly even though it wasn’t the store’s fault and wasn’t generating a sale. This type of service is much appreciated and from now on will conduct all my Verizon business at this location. Thanks!

Awesome gentleman! Great conversation and information in regards to Verizon

Darryl was extremely knowledgeable and patient as we worked through multiple problems. We greatly appreciated his work today! Thank you Darryl.

Wayne and Darryl were very helpful today. Wayne helped me pick the phone that would be best for me and took the time to walk me all through it and make sure I was okay before I left the store. I felt comfortable there.

Wayne went the extra mile in assisting with my transition to a new iPhone 12. Extremely friendly, helpful and efficient. Thank you.

Wayne is a true professional and always puts his customers first. This is a premium store for all your Verizon needs!

Wayne was extremely helpful and friendly to me. It is very intimidating to walk into a wireless store alone, as I am very technically challenged. Wayne is an awesome listener and helped me pick our a great phone at a really great price 😁

All went well. No problems.

Wayne was wonderful. Helpful, patient, kind, and honest. Thanks for helping us with our new phones, Wayne!

Terrible, they literally lied to me about a deal and I had to go to the Better Business Bureau to get them to return my money.

The service is fast and wonderful and the representative is helpful and courteous!

Blake was very helpful in finding what I needed and took well care of this customer, thank you❣🙂Darrell, was such a nice guy, friendly, knowledgeable person ❣ everyone that has ever helped me at that store has been awesome. 😊✌💯

Darrell was fantastic and professional dealing with our problem and solved it well.

Great service Darrell is an amazing salesman whom took his time an patiently got everything worked out for my family. We purchased new phones for the entire family at a very reasonable rate. Everything was fully explained in detail to my family and me.The store was immaculately clean which I really liked.Darrell did a wonderful job.Thanks I will recommend this store to my friends an neighbors.

Verizon just wins. I did end up with an iPad that I didnt know I needed lol. Blake was personable, helpful, and a great salesman. Will be back.

Good service, they helped transfer data seamlessly from old phone and helped me figure out a plan what works for my family

Wayne was very helpful. I had great experience.

They knew What I needed, and we are eager to make sure I had everything I wanted

Blake is a very professional and courteous sales associate with excellent customer service. Thank you for your patience. 👍

The rep who attended my needs was very efficient and performed with confidence and knowledge of skill in what had to be done. Displayed professionalism in every way.

Mr. White took care of my mom & I last month, when way came into upgrade our phones. Today I came in with a tech issue on my mothers phone. He and Blake work together to take care of it with ease!

I really appreciated the time Wayne took with me to make sure the transfer to my new phone was complete. He was patient and very knowledgeable in this task. Most of all, his demeanor was especially kind.

I originally came here to return my Fios router and TV boxes. They explained the only place for returns is 11431 Rockville Pike. However they did take the time to ask me If I needed help with anything else. I explained I was moving. They looked up my new address & put a move order me rather then having to cancel my current service and start new...extremely helpful!

First of all...staff is fantastic! Always attentive & helpful. I myself struggle with technology...but these gentlemen are so patient and did a great job walking me through my new phone and transfering my data. something the Corprate Verizons dont even do anymore...Always, always see these guys first!!!

Darrell, helped with get my new iphone se, and Ipad for my daughter. Gave good recommendations, and my the process painless without leaving out any details regardiing my bill. Very happy with my purchase & the customer service was great overall.

Friendly, Honest, Quick. I broke my phone right outside, T-mobile. because I didnt have insurance they said, didnt couldnt help me! Walked over to Verizon in the shopping center. Sat down with Blake, he give me all the info I needed without being to overally detailed (Like this review lol) . I got my account info from Tmobile & blake had me on my way with a new phone within 20 minutes...dude is awesome.

Blake was great he helped me get a new phone with my trade in and helped answer all my questions during covid Szn amazing service 10/10 wud recommend

I highly recommned this location. I made an appointment with Blake Evans, who helped me with my cell phone issues very professionally.

The customer service at this branch is fantastic. Wayne did a great job helping me select and obtain a new phone. His professionalism and courtesy were wonderful. He went out of his way to obtain liquid glass screen protectors for my new phone, even though the Fallsgrove branch didnt currently have them in stock. He even went as far as to clean my phone and then apply the protector himself to ensure it was done right.

I would highly recommend this location to anyone and everyone! Staff was extremely knowledgeable and helpful, and I didn’t feel pressured to buy anything that I didn’t think I needed. I dealt with a young man named Sam who appeared young in age but he certainly knew his craft! Clean store, very modern and the young men working there were super friendly, and helpful. I will be bringing all my Verizon needs to this store in he future!

Stopped in this morning after my I-Phone took a plunge in the Potomac River. The associate Kevin Britt at the store was excellent. He quickly reviewed my account and checked into my various options of phone replacement. Within an hour I was up and running again. I would highly recommend this location for service and new phone purchases.

If you want fast and friendly service, informative staff, and quality customer support, this is by far the best Verizon store in the area bar none. The service I consistently receive at this location, especially from Kevin Britt, is the best Ive received from any Verizon location I have ever visited. I cannot recommend this store and its exemplary staff high enough!

It was Great experience, sales representative was very helpful answered all my questions! Personally I recommend this location very friendly and on point with everything. If youre looking for a new phone Wayne is the person to go too.

Great service.....Darren gave great customer service. ...he had alot of patience and would not let allow me to leave

This store is awesome. We typically go to a different (closer) Verizon location where we have to wait sometimes for an hour to get service because it is so busy. We happened to be close to this location and went in. My son had lost his phone and we needed a new one. We were taken care of within 5 minutes and received the best service! Darryl and Wayne helped us and both were so friendly, knowledgable and caring. Highly recommend this location!

I went into the Verizon wireless store thinking about upgrading my phone and when I went in the store Jamal, the store manager, who was the only one in the store, came right up to me and started talking about options. Jamal asked what I was looking for and I explained. He was very knowledgeable and very personable. He explained the options and everything that would happen and their policy which I really appreciated.I would recommend this store to anyone who is thinking about switching to Verizon or upgrading their phone and I would definitely go back there in the future.

Conveniently located! Excellent knowledgeable service without the high pressure sell.

He knew what he was doing and was very efficient

Didnt visit in person but had to call them for help from the mistakes of another store. Wayne patiently waited on the phone and talked me through the steps to fix a mistake. Solved the issue instantly when I was on hold with Verizon themselves.We need more Waynes.

I had a wonderful experience at this store. The sales people are terrific. They were able to resolve all of the problems with my phone and my new tablet. It did not take long and I left very happy with the experience. Great people!!!

I was given undivided attention. The staff was attentive.

Great customer service at this store. I walked in the door after 7:00 pm and was there for about an hour. I was able to switch from another carrier to Verizon and walk out the door with two fully functional iPhones. I only had to wait 5 minutes at beginning the while the manager finished with another customer. Then I had his undivided attention for an hour until another customer came just as I was leaving.Also, I have been amazed at the superior network coverage with Verizon. I was completely unable to get a signal at work or in my basement previously. Now I have a great network signal in both locations.

Absolutely horrible customer service! Whoever is currently there is rude and disrespectful. He hung up on me after I requested that he doesnt give access to someone to see my plan. He has continued to hang up when I asked for his name. Grow up buddy!

Excellent staff who take the time to meet your needs. My best Verizon store experience yet, so I can give an easy 5 star rating. Professional, fun, and knowledgeable.

Great customer service - both the store manager, Jamal, and tech guy, Erich, knew their stuff and were very helpful. I can in good conscience recommend this store to anyone who needs reliable service - hands down Verizon - and both friendly and knowledgeable customer service.

I become a new customer for Verizon. I came in to pick up my phone since they didnt have the phone in stock. I wasnt greeted but told it would be a moment. After, an hour and no one came to let me know they havent forgotten me so I had become frustrated and I approached them. Steve (he introduced himself to the customer before me) was not welcoming me at all. He was able to complete my transaction in 10 mins, but took 60 mins with the customer before me. He didnt offer me any case or screen for my new phone or even bother to ask me if my phone was working fine as he did to his prior customer. I left the store disgusted and on my way out it was his other co-worker wished me and my mom a good day. NEVER again!! Stay away from this store altogether. They have the worse customer service.

Had trouble with signal strength. Was lied to and told because I bought the phone unlocked, it didnt have the right antennae in it. Didnt even try to fix the problem. Just tried to sell me a new phone. They should not be allowed to represent Verizon if they cant treat the public honestly. Five minutes in a real Verizon store and the problem was fixed.

They remodeled! I live nearby so Ive been to this store many times. Much more comfortable shopping experience. Friendly staff too!

Tony P, is the man. I hope he gets a chance to read this. He hooked me up with the iphone 6 when it was in high demand. Get this guy when you go there. Great customer service from him. It was very 1 on 1 and very personal. Even though he was the only guy working there, he still made the experience very enjoyable. I felt bad for the people who waited behind me but I left satisfied. To the people who couldnt wait in line and left due to being impatient, well you dont deserve his customer service anyway. Good Job Tony, keep working hard and Im sure you will get to the next level soon!

I had been shopping at the Safeway nearby and decided to enter Verizon for assistance with a new phone I had purchased the day before. To my astonishment a young chap that I identified as a sales representative of the establishment (he was wearing a black shirt and tie) was smoking a marijuana cigarette with what appeared to be a dish washer from one of the nearby restaurants. I could smell the undeniable stench of weed and felt too embarrassed to walk in. I thought it was very audacious of the young guy to smoke illicit drugs at the entrance of the shop he was tending. Shame on you and certainly I will be avoiding this location.January 22 at 7:38 pm.

Very helpful staff.

I would warn anyone going to this place to take caution when dealing with the sales people. They will lie and lie again just to get a sale.The salesman there blatantly lied to us. He informed me that my first months bill would be around 120 for 2 phones. When i got my bill it was for 260. When asked why they had no explanation for as to why it happened.I Moved from Sprint to Verizon. Would take Sprint over Verizon everyday. The service i have been getting is sub par and i have already had more issues with Verizon in the 2 weeks of being with them then in the 8 years of being with sprint.Could not express enough to stay away from this store.

If I could give a zero star I would. Absolutely abysmal service. We spent 30 min waiting around only to be almost passed up for another customer that came in after us, and then waiting another 90 min to find out they couldnt even activate our unlocked phone. We spent two hours at this store only for them to finally tell us to go to another Verizon store.I suggest that everyone do just that, go to another Verizon store.

Big smile. Great service service. Wayne was very polite and fast. Very recomnend this Verizon place.

I would recommend that you go to a real Verizon Wireless Store and not an authorized dealer like this location. The salesman dont know anything and will mislead people into purchasing their products/services.

There are several problems with this location. Even though all the employees are extremely nice, theyve caused me more grief than good. I was told I was qualified for a free tablet (my main reason for writing this review) without proper explanation as to what I was getting myself into. I thought I had asked all the right questions about activation fees (which werent told to me up front) and why it was free. After googling the deal, I found out I was being charged $10 a month, added a new line and signed a two year contract. This was not clear in what I signed and unfortunately had to find out on my own. At least I returned it, and it only took two hours (one of waiting.)

Staff has no idea what they are doing, they are more interested in making money than they are with helping you. go to a real verizon store, not a premium dealership. I have no idea why people are rating this 5 starts, I have been here many times. There are a lot of fake reviews from when the store first opened up 3 years ago.

Best Verizon store in Rockville..hands down. Ive been to several other stores and the fallsgrove store is by far the best.

1st time at this store. One of the people helped me with a perceived data usage problem. May be time to upgrade my 4 to 5 year old phone. Another high quality problem.

Long waits in store for uninterested customer service, never really had a good experience there unless I was just browsing. There may be something about employees of falls grove, the ATT store is the same.Dont bother calling, Tony P explicitly states that customers in store take priority and you will have to wait while they are attended to. How come you answered the phone, How can we help? then? A simple stock question left me hanging for 10 minutes (which is a while just waiting for a yes or no)

I was talked into switching to Verizon Unlimited by the staff, and found out later that Unlimited is anything but. It is limited, limited, limited! I am now dead in the water, paying more and receiving third world service.

Not so good help. Recieved better service at other locations that provide the same service without the red tape. I showed up with two forms of government identification and a pay stub and I was told to go either to another verizon wireless location or go online.

*******WARNING******DO NOT EVER GO TO THIS STORE FOR WHATEVER REASON.EXACTLY SAME STUFF HAPPENED TO MY FAMILY.(Read what James Jaskolski wrote about).Our bill was exactly same as before,they didnt even do anything, didnt even touch on the plan.So visited this horrible place again to see what is going on,and they would be like, No, we cant do it, we cant change it???????????????????????????They will lie, and do anything to make a sale.Additionally,They sold us Two Samsung Galaxy S7 Edge screen protectors for$60, and one of black guy with the glasses on, did a horrible job, touch screen wasnt even working on the protector and 1/3 of the screen was getting rainbowed.Asked for a refund or exchange, and black guy saidthat was our last 2 screen protectorsWe cant do anything for you, use your warrantyThat is same color like you get on your car window tints, you just need to use them like thatAre you serious???????????????????????????Giving 1 star only because I need to post this review for everyone.

The only people who gave them 5 stars are the ones who just accept everything they offer without questioning the fine print or is management who created fake accounts to give themselves 5 starts, I know this because I used to work for this company, there are a lot o great guys there but they force to obey by the money, money money mentality that this company has. They have to sell something to everyone that walks in thats, otherwise it counts against them, thats why they charge for everything.

Surprised with the level of professionalism and service. I definitely will come to this location for my next upgrade.

The staff at this location was very professional and friendly. The store was clean and everything was easy to find. Will be returning for future purchases.

Total deception and dishonesty going on at this Fallsgrove Maryland store!! Ive had a longstanding Verizon contract (with 4 lines) and, in early January, we brought two new iPhones from this store to replace older phones. The store manager (Greg, at the time) said he would throw in a free flip phone for my severely disabled brother who lives with us and has a line on my Verizon account (the new flip phone would replace his very old, but still working flip phone). When my brother and daughter went into the store a few weeks later to pick up the supposedly free flip phone, the store agent basically sold him a $250 flip phone by extending my contract for two years, charging him $60 for taxes and upgrade fees, along with adding other unnecessary options to my Verizon account. It took about 5 hours of my time to figure out what had happened, return the free flip phone to this store and straighten out my Verizon contract. According to Verizon, what the agent did was illegal because neither I (the contract holder) nor an authorized account manager on my contract gave permission or were even aware that these changes had been made to my Verizon contract! I found out that this store is not a Direct agent with Verizon Wireless but is an Indirect agent and can basically do and charge whatever they want. We were able to buy from a real (direct) Verizon store a $50 flip phone at full retail price (no contract, no upgrade fees). Be wary, be very wary!

Friendly customer service. In and out quickly.

Amazing customer service, I set up my new Verizon Cell phone service and new Verizon Fios service .

Never ever go to this store!My wife and I came to them to transfer data from an old iPhone to a new one. We were told that it would cost $25.00. Well, OK. Then we were told that we would have to pay $25 more for activating the phone. I argued that the phone must have already been activated but the guy said no. Finally, he said that he needed a password for the corporate account to make any changes and that could be done only at a bigger store. We went to the store at Gaithersburg square, where the guys took care of everything, found out that the phone indeed had been activated, and did not charge us a penny for the transfer. 5 stars to the Gaithersburg store, no stars to the store at Falls Grove.

We got quick and good service here, thanks!

Helpful and friendly staff. Just ordered my iPhone X!

Note that this is a francise, so they are not able to do everything that a company owned store can such as accessing your account. The owner told us that a way to know if it is a francise is that it has the Premium keyword in the name.

Great customer service

Very knowledgeable staff, I highly recommend this store!

Horrible store and dishonest staff these guys are liars and told me phone is unlocked but when i took it turned out to be it wasnt on top they completely change stories and told its not unlock phone store and talk to me in a rude manner.

Kevin Britt was a great help to me, and fixed my phone problem in no timeThank you, Kevin!

Derek was very helpful

Awesome customer service bast hands down

Please ignore this message its testing purpose

Not sure about the service on other days as I have not been to that location in a while, but when I came there on Sunday 5/31/15, they denied me service before their listed closing hours.

Good service

No wait

Terrible Customer Service !!!!!