Man working by himself closed the store an hour early and flipped me off through the window. I have been stranded without phone and he was unwilling to help even though he closed way earlier than store hours stated online and on the business door. I drove an hour to get here before closing and arrived at 7pm (closing is 8PM).

I am a no nonsense shopper. I want to get in and get out. My sales person was able to find me the best offer on a phone. When it arrived I came in and set up while I shopped for groceries next door. A+

Never ever going back here again. Long story short. I placed an online order for pickup curbside (because Iof COVID and I’m pregnant). Had to go inside because they messed up the serial number on the mifi device so they had to “cancel” the original order and write it up again, only come to find out later on (after calling customer service about my $771 bill) that the sales rep never fully canceled the original order so I was being charged twice. So I had to go back in the store for over an hour arguing with the rep about it he said it was fixed through their core service and it would reflect on my next bill only it never did! I had to call Verizon customer again and finally get someone competent on the line who explained exactly what happened on the store level and corrected it for me. Very poorly trained staff at this location FYI. I never write reviews but this was just unreal.

I went in with a very complicated request, and wasnt even sure what I was asking for was even possible. Not only did Erick and Frisco come to my rescue and solve my issue, they were incredibly patient and friendly throughout the whole process. They managed to fix my botched port and get my service going, and they did it quickly and without fuss. Truly a five star experience. Thank you, Erick and Frisco!

Service was very good. Was quick in and out. The representative was very knowledgeable and friendly. I would definitely return and recommend.

Francisco was great. His service was great and fast. He answered all our questions and made sure we knew what to expect for our next billing

I was met with top customer service! I felt as though my concerns were handled adequately and now I have a new phone! Definitely recommend this location.

I came in to get help with my new phone set up. Emmanuel was able to get things done. Great customer care. I highly recommend them and he is very knowledgeable. Thank you!

Emmanuel was excellent He was patient and helped with the old phone vs the new phone. I was very pleased with his attitude as well as his knowledge. If ever I need help I will go back to Emmanuel.

I visited Verizon Rohnert Park regarding my IPhone network settings - I was completely satisfied with their service- A guy who served me was very friendly and helpful, very kind person and he made me walks out of their office with smile having my trouble met and sorted. I am greatful and humble indeed, Excellent Service !!

I never ever write negative reviews for any businessesBut these employees suck the worst customer services I have ever experienced. they just sitting there like dead body with no energy or effort to help us. All they say call customer serves or go to the main officeSpent over a week going back and forth to add a lineHope Verizon management or who ever managing this unit watching that and train them well

Great customer service! Every time I go into that store all the staff are really nice and helpful

Francisco always shows professionalism and its always a fun experience. Always recommend Francisco when it comes to your Verizon needs!

Best customer service and products. They explain everything in detail about your options.

We worked with Brian, great experience...had an excellent 2nd experience as well, super customer service. Thanks guys

An easy in and out, and made sure my service was renewed before I left.

My experience here with Frisco was the best experience I’ve ever had with a version store!

We came in to upgrade our phones and ended up reconfiguring our plans with additional family members. It was an involved process but Toni rocked it! She kept track of all the details over several weeks and helped us get a great deal! Super impressed:)

Brian was knowledgeable and answered all our questions quickly and with confidence. This was a lot of money for me to spend and I really took solace that I was making a good decision due to the confidence with which he presented information. Thank you for a good experience.

Eric is a great help. Verizon corporate is nothing but a pain and horrible to get stuff done now a days but this store and the people who work there do a great job at mitigating the nightmare

Professional and proficient, thank you!

I dont agree with the negative reviews posted here. Nathan could not be better at his job. He managed to juggle 4 clients last night and did it well. Very knowledgeable. Of course getting a new phone takes time especially if one is having things moved from an old phone to a new one. Would definitely recommend this store and Nathan to everyone!!!

Francisco was a very nice and chill dood

Shoutout to Erick for the great customer service!

Francisco was great and very knowledgeable.

Francisco was courteous, knowledgeable and efficient

Roberto at Victra Rohnert Park gave my wife and I the best customer service we’ve ever received from Verizon dealer. He’s an asset to the company and does his best to ensure his customers are completely satisfied.

Toni was really nice an helpful got me out of there in about 30 minutes with is not bad for having to way to get two devices

Small store with great service. Much better than the Petaluma Verizon store.

Nathan was so knowledgeable and patient with a nice but annoying senior. I travel a lot and have been to several Verizon stores; a total relief to finally find a kind, friendly and knowledgeable rep.

Went in to switch carriers from ATT to Verizon. Roberto expertly assisted me with what turned out to be a very lengthy transition on part of ATT. He, along with his co-worker Nathan spent a great deal of time assisting me in both the purchase of several new phones and a family plan that exceeded ATT’s. Roberto was extremely knowledgeable and looked for the most productive plan for my needs at the least expensive cost. Hope Verizon appreciates and values these employees (Roberto and Nathan) for their dedication to your company, customer service, and effort to go yet if their way for a customer. Wish all companies’ employees were thus good!

Went in because my new phone wasnt receiving text. Spent about 15 minutes, they gave me a new sim card, no charge. Made my day!

Some of the least helpful service Ive received in a store. I was in to purchase a phone that came with a $200 rebate. I was told the sales rep. would be signing me up for this rebate and that no further action on my part would be required. Over 10 weeks later and Ive yet to receive anything on this rebate. No card, nothing in the mail, not even an e-mail confirmation which I apparently should have been getting.Numerous attempts to call the store or arrive in person have had no luck confirming any information. Theyve directed me towards Verizon and LGs rebate help lines and tracking sites, which have all turned up with nothing. Ive been told to talk to their store manager, who has yet to call me back or be in store when the employees have stated they will. The sales rep who helped me also seems to mysteriously go on break whenever I arrive in store. I dont want to assume its related, but its a weird coincidence.Im sick and tired of being given this runaround At this point Ive accepted I probably wont be getting this rebate, but I shouldnt have to jump through all these hoops just to find out. I will never buy a phone directly through Verizon again, and this experience has me considering switching providers entirely.

Associate was very helpful, despite the fact that he was the only person working and had multiple clients to juggle at the same time. I knew his stuff and was very friendly.

Toni was awesome!! With both patience and skill, she got us the perfect new phones, were quite grateful, thank you so much Toni!

Tori & Robert were both very friendly and helpful. The process of getting a new phone would have been unnecessarily complicated and stressful without their help. I was having a simple speaker malfunction, the phone was under warranty so they sent a new phone to my house. How ever the phone sent you me in the box came with no battery and no back. There is no possible way I could have transferred the data myself with only having one phone battery as both devices must be on at the same time to communicate and transfer properly. I was in the store for about an hour and a half while Robert flipped the battery back and forth and rummaged through desk drawers for an extra battery or sd card (trying to save me the money of purchasing one). I purchased the sd card to make the process somewhat easier, but it was still very time consuming. He was very apologetic about how long it took and we had a good conversation in between him helping other customers. Long story short the staff at the Robert Park location surpassed any service I have ever received in the Santa Rosa stores.

Young man by the name of Robert was most helpful. No waiting. Will go back there. ..and I live in Santa Rosa!

They were very good. Pleasant and helpful.

I would like to thank this people in the store. Very nice and helped me so much with my phone plan and told me what was better for me. I really appreciate the way they treat me.

Thanks to Brian for giving me more option for my new plan..

Fresco was great!

There was a long line but they got to us pretty quickly nice people

Be prepared to wait. Like any Verizon store, it seems to take an eternity to get anything done. But it does get done. My husband and I have been into this store several times. While the service is as prompt as it can be, they usually only have one or two staff members. I suspect this makes it really hard for them to service everyone promptly, especially since every task seems to take so long (something to do with Verizon, I think). Anyway, weve never been treated poorly, though I have seen other customers get frustrated with their (seemingly endless) wait and I suspect that frays everyones nerves. In the end, if they could up their staffing at key times, it would probably go a long way to alleviating a lot of problems. Oh, and get some comfy couches and free wifi. ;)

I have gotten two phones from this place and my girlfriend has gotten a phone here also and neither of us has had a problem with service. Yes it does take time to get a new phone but that is like that in every phone store.

Tony is the best. And Taylor is awesome

This was my 2nd visit. The associates were helping others customers I was ignored twice last and this time.when I walked in and waited for almost five minutes but nobody say nothing like there is no one there so i walked off Very unprofessional associate.

This store was bad. They sold me a jetpack that you cant buy from Verizon because itis discontinued. they tell me it is newest model (was a lie). They charge me the price of the brand new model you can get on line at Verizon. I bought 2 like this. one stops working properly about 30 days after i bought it. they tell me to bad cant return it after the 14 days. also told me yea this model has problems we have them in the safe but i dont sell them i order the new model if people want them. also when you go to pay the bill look closely at what your getting charged for. They add things to the bill extra charges and hope you just pay and walk out. Exta insurance without asking, water damage another separate charge without asking. Go to a corporate Verizon store. never go to this authorized dealer unless you want to get cheated with old outdated equipment at new prices. The store manager will also give the same lies just to get you to sign the papers. she was the one that sold me the first jetpack.

Weve had somewhat good service here in the past until today. The female associate was rude, condescending and far from helpful today. We came in to get screen protector put on that we bought in store. It had to be shipped to our home and we were told we could bring it back to have it put on. This was fine and we agreed. Today we returned two weeks later to get the protector put on.The associate was not helpful. Instead of trying to help us she instead tried rudley pushing other products on us. We understand that sales must be made, but youll attract more flys with honey than vinegar.You guys have lost our business. Only rated 2 star instead of 1 because of the male associate helping us out today and in the past.Adios muchachos.

If I could rate this store a 0 Star I would. I realize that this is a TPR store, but Verizon really needs to look into how these stores carry the Brand. As a customer for less than a week, I’m already switching back to my previous carrier because of the Visit to this store. Unprofessional is the only word I can use discribe this store. The only response this young lady had to 3 customers ( including my wife and I) was “we don’t do this in store, you need to go to corporate or call 611”. TPR stores need to take more responsibility and help protect the “Brand” they serve.

Went in to ask a couple of questions. The young man told me he could not help me because he knew nothing obout the phones, except how to turn them on. What kind of people do they hire. A person selling phones should know how they work. He was rude and I felt he just did not want to be bother with me. He said that it would be a long wait, I was willing to wait. When he saw i was going to wait, then he informs me he knows nothing about the phones and to call 611. Not a store I will ever go back to. When I buy electronics I need people selling me to know what they are selling. I feel this young man lied because he did not want to be bother.

Very helpful and quick

This stores manager is one of the lest helpful and rudest people I have ever met. She should not be in this position.

They couldnt do many of the things a standard Verizon store can do, such as walk you through switching phones. The phone displays are also pretty shoddy.

Amazing customer service and very kind

Excellent Service

Very knowledgeable, fast service.

Helpful staff .Emmanuel was great!

If I could give 0*s i would. Terrible experience going to this store. All the guy kept trying to do was sell me and my fiance a phone when we were trying to bring our own devices. He must have been entering the IMEI incorrectly because I went to another Verizon store and they were able to use our phones without an issue.I wish I caught the guys name because he should be fired for his poor service. All I remember was that he had glasses. Terrible business practice trying to push people into knew phones when they can use there current ones. If I didnt have Verizon at my company and knew how good there service is it would have pushed me away from moving to Verizon.If you ask me take the extra 20 minute drive to go to the Petaluma or Santa Rosa store because this one is pretty bad if the rest of the 1* reviews didnt already tell you that. lol

So this store has good and bad qualities....good qualities are,their customer service is nice, bad qualities are,they could not help me with the Moto Maker, I was even told that Whenever someone comes in we tell them we dont do Moto Maker (when they really do) like maybe you should learn to do it...they lie to you so they dont have to go through the hassel of trying to help you.

Taylor was awesome, ask for her!

Superb

People need to calm down, cell phone company’s are hard to deal with, even if you work for them. I had great service from Toni, despite the trouble she was getting from the activation center over the phone.

They were not truthful about things and fowled up my billing so bad it took 2 hours on the telephone to Verizon and I have to go back and get a new contract because they charged me the wrong amount for the phone and never gave me my $300 credit I raised this to 3 stars because the man I spoke with was very understanding although he still could not tell me why I couldnt use my pixel phone which is more than the lady mgr of the store said on the 28th if June

The staff wasn’t having any knowledge about their packs and deals they were just saying to talk to the manager as there were not knowing about the deals properly

They need more employees, waited for 45 minutes. Wasnt even acknowledged so we left.

These stores will push cheap products on you that they charge a premium for. I bought a new galaxy s9+ screen protector here for 50 bucks and it cracked after a week, the company replaced it with a cheaper screen protector. ( after sending them 7 bucks) When I asked the store why they are selling cheap stuff at a high markup they blamed me for dropping my phone...

Noah the boss

Nine minutes before closing and doors were locked. The gentleman at the desk just shrugged his shoulders at us. We needed help with the phone we just bought.

Very knowledgeable, helpful, and patient.

Very poor customer service.

I do tmobile

Awful bad

It was the place where they always beat me to do everything when I dont have time they care about everyone thanks Toni and Brian