Very good parts at a good price. The people that work there are very knowledgeable and professional.

Great place, friendly environment, an helpful. My go-to auto part store. 👌

The Round Rock location for NAPA has been amazing in their customer service skills. I am hard of hearing, and with this pandemic going around, it makes it extremely hard for me to hear what is being said without reading the lips. The masks cover the lips and makes it hard for me to follow what is being said, and when I mentioned that to the store manager, she was very accommodating to my needs. I needed a car battery and asked if someone could replace it for me. She said absolutely and found the right battery for me and the assistant store manager changed it out for me. I cannot express how thankful I am for their kindness. I definitely recommend this location and I will come back for any auto needs I have.

Had The parts and At a Great price !!

Over charge and dont complete work that needs done. They changed my wheel bearing and broke the abs sensor and didnt/wouldnt fix it. Complained to Napa about their services and they said theyd fix the issue and just ended up dodging the whole situation. Theyre scam artists and will try to upsell and false inform you about things wrong with your vehicle

Great customer service there

Fast service. The woman that helped me had my part and me out of there in minutes.

Its great place to buy the parts you need for your automotive.

I called in advance to see if they had a product in store, and was informed that they did. I arrived shortly thereafter and indicated that I had called about that product, and they had it at the counter. Now thats service!

The most helpful parts store in Austin! I was on my way to Houston last week when my battery died and a headlight went out. I stopped in at Napa and they had the type of battery for my truck and the specific one I wanted (AGM, not fluid). The younger guy behind the counter went out of his way to get us the best price and then install it for us, along with pointing out that there was a rebate also available for the battery. They even had a little box to provide power through the OBD2 so I didnt lose my radio stations and seat presets.The last shop also screwed up the battery cable routing so he went ahead and routed the cable the proper way while he was replacing the battery. I didnt catch his name, but the former army employee with the blonde hair, combat boots and tactical pants was a life saver. 10/10 would recommend this location. Ive also previously purchased other parts to install myself from here such as a radiator and brake pads/rotors and each time the parts have been high quality and fairly priced.

I have used NAPA all over the country, this is the worst one. I went in three different times and all three times I was told I have nothing like that With no suggestions to help!

Similar to some previous posts, beware of the one older cat that cant figure out proper customer service. I love napa, have been a loyal customer in hawaii and south dakota. Sucks that I have to come back home to texas and deal with this service. Be careful if you encounter this guy and dont greet yourself the proper way. He needs customer service training.

Did not hold up their end on the lifetime warranty. DONT waste you time and money on these low quality products. 👎👎👎👎👎👎

Friendly, knowledgable staff at your local auto parts and more store.

Staff was very nice. Prices were the lowest I found. They worked really well with me when I had to exchange a part and then re-exchange the part for the original one. Thank you for being patient.

There customer service was excellent. Staff was very friendly and knowledgeable. I was able to get just what I needed at a fraction of the cost of some online place. I would definitely recommend NAPA auto to anyone needing car parts.

Needed oil and filter, etc. for an at-home oil change. Everything I needed was located and provided very quickly. Helpful staff went above and beyond to assist in locating some information I requested. Thank you for all your help. It is definitely worth heading out here for yoyr automotive parts needs. It may be a little wonky with recent construction, but the staff it worth visiting.

The staff behind the counter are very knowledgeable and very helpful. I went in looking for a particular tool, which they didnt have, but left with a wealth of knowledge. It made the trip worth it and left a good impression. Ill be going back to this store for my auto parts needs.

Tiny has awesome customer service, we came here a few weeks ago and had to purchase parts for our truck and he was the one who helped us out. Like most places these days where someone sits behind a computer and barely even looks up to acknowledge you as a customer, he engaged with us and had an actual cool conversation, he was funny and all, now that is the customer service that a place of business needs that sets them apart from the rest. People like that keep customers coming back.

Great service and pricing on car battery. Much better pricing than all the other auto part stores. They didnt have my car battery but they shipped one from another store same day. Plus they took 10% off the whole deal cuz Im a veteran.

Prices were great, amazing, very knowledgeable friendly staff, and they had everything I couldnt find elsewhere. Very professional!

Oh, except they close on old school hours, they also offer old school help!

Good tool selection. Check out floor JacksGood price. Hard to find parts. Good service

Great service and assortment of parts. The parts pros here are very knowledgeable and willing to help.

Make sure you know what you want and where it is located. Poor service coupled with the lack of people wanting to actually help makes this place crap. When approaching a desk with someone one foot away from you should guarantee a hi how may I help you.

All guys that work there should know how to do a hidraulic hose..Yes sr...it was the only store that was open and they were supposed to be able to do it

What’s important for me when I buy auto parts is the help I get in the store, by far NAPA employees seems to be way knowledgeable 💪✌️

Great service. If they dont know they will find out. Very professional

Love coming here, the staff is helpful, especially Tiny, that guy goes out of his way to help others and make their day.

Sometimes rude guy answers phone. Im pretty sure he hates his job and customers.

If I could give zero stars I would. We purchased an ignition coil and several other parts the same say from this Napa less than a year ago. The coil went bad but had a warranty on it. When I called this Napa the man informed me that Napa does not store warrantied items in their system (as does Autozone, Oreilys and Advanced Auto parts). He said we are expected to save our receipt. This sounds ludicrous. What a cheap way to get more money from your customers... Napa should invest in the software needed to provide excellent customer service when it comes to warranties.

Returned bad battery under warranty and they replaced it at a pro-rated cost. Man behind counter did a good job and was friendly and helpful.

Really like these guys if they dont have it in store they will get it for you

Stand in front of this store at sunset to see clouds of bats.

Good service tiny went out of his way

Good staff. Tiny is a good guy.

Go to nappa to find the parts that the big 3 dont stock.

Large parts store. Picked up some parts for a GM vehicle once, and they had some nice clearance item deals too.

If you are looking for honest prices and great quality parts, go see Joe at this NAPA store. Tell him the tall guy sent you.

Should work till 8 because its the best place to see BATS!!

Always helpful and stand behind their products. My number one stop when its time to get under the hood!

Better selection than most places and good prices and service.

Great store. I was looking around for a GL-4 gear lube and they had exactly what I needed: AMSOIL Manual Transmission & Transaxle Gear lube.

One of the last parts shops with knowledgeable staff left.

Very helpful sales team. Large selection of items.

Great place for good, sound, information and any parts you need.

Parts for any diesel vehicle on the road. Good customer service

No crowds.

Great battery warranty replcement service

Awesomecustomerservice

Good prices, professional services

Napa know their parts...no guessing...

Didnt have the common part I needed but had the super obscure part I needed. Ill take it.

Good customer service, only awkward as they question the customers knowledge about their vehicle at times which made the experience odd at times.

Friendly help, knowledgeable and fairly priced.

Good service parts and knowledgeable people

Always seem to have what you need

See Tiny has the giant guy who knows all and helps above and beyond

Had or ship in all I needed same day

This place has it, and the service is good

Normal Napa store, nothing too remarkable one way or the other.

Staff was friendly and ordered the part I needed and it was there the next day

You can find anything thing auto you need here!

Super helpful staff

Best Parts and Customer Service

Cool

Good customer service

Honestly. We just go here to watch the bats.

Kinda rude and not much willing to help

We needed a trailer harness and they had it.

All good

Fast knowledgeable staff

Good customer service

Helpful staff.

Good service

Ok

As usual

Bats!

Bad

Off the chain

There is everything

👌👍👍👍