Thank you Management and thank you Eric for your hard work, time and patience in blessing me with this vehicle. You have my support all the way! My car was broken down, Kia made sure I got my vehicle fixed. Kia forever!!

I really like Kia of Round Rock. The new Service Manager wants everyone aboard,and all exclusive on the same page. He has the credentials,to turn everything around.I talked to him,for a few minutes,and I was impressed regarding his ideas,and hands-on management.Give him a chance,and he can establish Round Rock Kia,as the world class dealership promoting transparency,excellence,and making a difference.

I got my oil changed and tires rotated today. They always do a great job and are super friendly. They offered to get me a Lyft while I wait for my car to get done. Chris the manager in parts is the best! 10/10

I just got my Kia Rio from Kia of Round Rock and everything was perfect! As a first time buyer I did have quite a few questions and concerns and Alex was super kind and patient and listened to each and every one of them. He made sure we understood everything about the vehicle we were selecting and to get us the best possible price. I have already recommended Alex to my friends and family, as I could not have had a smoother experience in my first car purchase. I’ll definitely be back in the future!

Highly recommend: Best experience I have had buying a car. Salesman- Ben D. was extremely knowledgeable of the Telluride and excitedly went over all the features. I truly appreciate the time he spent finding the perfect vehicle for me and answering all of my questions. Start to finish the whole process was quick and smooth. Thank you Ben and KIA of Round Rock for a great experience!!!

They try to scam you with the Market Adjustment Fee which for me was $3,000. On top of what the vehicle was selling for. Since the car is already in stock and you don’t have to put your name on a waiting list, it doesn’t make sense to pay the Market Adjustment Fee, regardless of how popular the car is. Just tell the salesperson, or look for another dealership. That’s what I did. I left. Thanks Matthew. I’ll speak with someone else next time.

Went there to look at the new carnival for my wife and walked around for 20 minutes before a salesman walked out. This was around 5 in the evening. The salesman was very nice and helpful. I saw the window sticker said 35900 which I was very happy with BUT!!! When my wife called back to set up a time to come look at it the salesman she spoke too said it was 41000. Due to inflation, supply and demand. SO we called around and all Austin dealers were the same price. BUT!!! Head north my friends to find a WAY!!! better deal. Go to UNIVERSITY KIA of Waco. The same Carnival is 37000 and that is only cause the add a paint and interior protectant. Very disappointed that they mark a vehicle up 5-7 thousand. The salesman that I spoke to said they were the number one dealer in the Austin area. 🤔 Well maybe not now if people read this.

Excellent customer service! We drive from San Antonio to Round Rock for an oil change. Yes, it’s that good!

Mateo and Kia was ausome on getting my daughter in her nice new car, she had recently had her car stolen so we needed a car like fast and he really took care of us fast in and out and great deal on finance side of it also

Great service all the time. Sean always goes the extra effort to keep you updated on progress of your repair

Great attitude, super efficient, very knowledgeable, sparkling waiting area - couldnt be more pleased with the experience

Rob was great! This is the second car our family has purchased with him. Kelly in finance was excellent and every efficient. She even got us a better rate than we expected.

Jordan was great. Vert helpful and cordial. Will definitely recommend Kia of Round Rock.

The service is great and everyone is so nice. Anthony in Service, Alex in Sales, and the beautiful African American lady at the front desk all worked together to make me feel valued as a customer. Thank you!

Knowledgeable, kept us informed of situation. Thank you for your service.

Ben Desjardin is very helpful and we would advise whoever goes to Kia of Round Rock to ask for Ben Desjardin. He knows his cars.

I was almost impressed with this dealership. I went in and spoke with Hayat. Helped me get a good deal within my budget and the best price for my trade in. However I only went in for a quote while I was getting my older car serviced. Once I spoke with my spouse and got the green light, I messaged him later that day that I was ready to sign. He said to come in the next day for some reason. Fast forward to the next day, he messages me saying that my trade in cost was cut in half and my monthly payment increased nearly double. I tried calling asking why a quote wasnt upheld and Greg said that this new deal was the best they could do. Obviously this was a lie and a good attempt to fool the customer. Great to know that quotes are thrown away and prices get even worse the next day.

I’ve invested in Kia vehicle for over 15 years. Primarily due to the vehicle meeting my standards, and the dependable service. The service department take care of business, professional and reasonable.

I have purchased my third kia and with each purchase I have had the best experience. The service department treats each customer with tremendous respect and appreciation. The sales people are not pushy and instead want to provide you with information you need to make a well informed decision. A very good experience.

This dealer never lets you down with the level of incompetence they provide. I spoke to a customer care rep who lied about the availability of a vehicle on the lot, the agent even provided me a sell price. The agent wasted my time, as I visited the dealership and could not see the car in-fact the dealership had not decided if the car would be sold on the lot!And guess what else? the agent refused to respond to my calls, completely ghosted me at the dealership!!!HIGHLY UNPROFESSIONAL

Fast service. Diagnosed the mystery problem quickly, fixed it, washed my car & had it ready for pick up. My service writer Sean is the best! And so is the mechanic who put the strange mix of problems together to diagnose the issue. Thank you!

I had an engine light come on and Kia of Roundrock helped me out. Gagan Kondal was so professional in helping me and explaining the process of what was going to happen. Thank you so much h for your caring attude that was genuine.

Kia of Round Rock did an awesome job with servicing my vehicle. Erik was great with keeping me informed about the status of my vehicle as far as when parts arrived, and when my vehicle will be ready for pick up. I would definitely recommend Kia of Round Rock to my friends & family!

Great sales guy only ask for Clarence he was very informative. The whole experience was wonderful. This is our 4th KIA from Round Rock. Will only deal with the best in the business.

I took my car in to have them look at a little Crack in my oil pan. I am a Auto tech and took pictures of the Crack. It was caused by a spot weld in the pan being defective. There is only 40k on the car.. There are multiple spot welds on the pan that are visible. The Crack is on the back side of the engine and the skid plate is in place. The odds of something hitting there are 100 billion to 1. I am very disappointed with the new service Manager he couldnt explain how an impact would happen on the back side of the pan. I bought my car there heck I even used to work there. The treatment I received was terrible. I will never be returning.

We are so happy with our 2022 Kia Soul and Kia of Round Rock! Fidel was a stellar salesman and helped us so much. He made it easy for us to have the car of our dreams. The finance department was so helpful and guided us through the process. The last time we bought a car was 9 years ago, and things have changed. Thank you Kia of Round Rock!

Kia of Round Rock has the best customer service. Everyone that I had to encounter with was very professional and knowledgeable. I recommend you go and purchase your next car from them.

Horrible customer service go somewhere else there was no communication, even if they can’t get you car that you wanted they should still communicate with you and they don’t. They also flagged this review on my other account which shows they flag low reviews

Our service advisor, Anthony, continues to go above and beyond to provide exceptional service every time. My vehicle is done earlier than expected, he communicates throughout the process, and returns my car cleaner than when I left it. Thank you for taking such good care of us… and our 3 KIA’s

My service writer was awesome!! He kept me informed while I waited for my car. Everything was perfect!!

My service advisor Gagan was very professional. He explained everything to me& future maintenance that I will need. 👍🏻

Already knew what I had in mind before arriving, and the salesman didnt try to veer me off; I was pleased at how willing and able he was, to answer the questions I already held about the vehicle I was interested in. Courteous and thoughtful staff, and gotta love a stocked wait area.

Be careful here. This place is getting more shady by the month. Just read a kxan article where they refused to honor an online price. Not too long ago, my oil level went below the low indicator after I had got it changed there a thousand miles prior. Two oil consumption tests later, they say its normal. They know of the issue causing excessive bearing wear ultimately leading to failure.

I hopefully will never take my car here (Round Rock Kia) again. The service advisor was rude, said he tried to contact me all day (I replied to his texts and tried multiple times to call him back, but he claims he never got them) and then blamed it on me. The service department does not answer the phone (but sales sure does!). I was left waiting outside work for an hour (100 degree TX summer) for the shuttle I requested (that had not been arranged come to find out). When I finally reached the service advisor, he was very condescending when I asked about my cars diagnosis and refused to make eye contact with me when I finally got back to the dealership to pick it up. I took the car elsewhere and received a different diagnosis that sounded more in line with the problem. Like I said, I hope I never have to go there again!Update: after posting this, I received a reply from the owner that said it was inadvertently posted for John Eagle Acura. I looked and it is definitely Round Rock Kia, so Im not sure if they are deflecting, or what. I would like to add that before writing my original review, I did try numerous times to reach out to RR Kia to share my concerns. When calls went unanswered, I requested from the website to be contacted by the Service Manager. The next day I got an email from a salesperson telling me they would be glad to help with my new car search. Ugh. Just beware of the service (or lack thereof) from this place.

I appreciate the professionalism and the friendliness of the young man that help us! He made sure everything was done efficiently and right!

Round Rock Kia service dept is very professional. Sean took great care of us and was very detailed on what services were going to be done. Thank you Sean for your awesome hospitality!

Excellent Service. Respectful Staff. Kia of Round Rock deserves all the accolades for superb work.

I have purchased 2 vehicles from RR Kia. Both times have a good experience. Ben and Angel go out of their way to make you happy.

My husband and I purchased a car from this dealership last weekend. We had it a total of 5 days and all of the service lights came on. When we called to speak with service we couldn’t get through to anyone. After 25 attempts to contact the service department, we called the salesperson who sold us the car and he let us know that the car was “sold as is” and there was nothing they could do. When we purchased the car, we were told it was in great shape and when we drove it off the lot it was running fine. Now, less than a week later, we’ve spent thousands to potentially have a car that won’t run and the dealership will not help. We scheduled an appointment to have it looked at tomorrow but our hopes are not high for service levels and willingness to work with us.

Bought a car here less than two months ago and have had to take it in twice before I’ve ever even got the plates. The salesman washed his hands of us when I called to tell him the issues we were having. The service department either doesn’t answer the phone or their website is always down. Don’t buy a used car here.

The reason of my terrible review is the manager Michael Rodriguez, he was very rude and absolutely not helpful!He have asked me, do I want to buy a car now? When I says, I want to know more about two models Kia Sedona and Kia Sorrento - he told me that now they are busy with end of the month and he says - “I’ll give you my card and walk you out”I wast absolutely shocked as never had such experience in my life.So I’ve asked him, why are you saying you walking me and my wife out? He says, because I thought you are not interested in anything else...So I hope real management will take action and that guy will have what he really deserved, as he only care of money with fake smile.Never ask this guy for help!👎

We had an appointment to have our car looked at and were quoted 5 days for a diagnosis and we can only get a rental until the car is diagnosed. Okay, understandable. We can work something out for 5 days. We show up for our appointment and no one acknowledges us despite there being 4 or 5 people in the service area. A simple, Ill be right with you. Is all it would take but we were just stared at until we asked someone about our appointment. We were then told that it would take 2 weeks to diagnose our issues and that they would not offer a rental before that, even though this is our only car. We bought an extended warranty for this car and that is the only reason we are bringing it here. Customer service is something a business should build up around to bring customers back.

I have to say my girlfriend Jenifer Cooper and my experience with this dealership was above all expectations and a true undisputed circle of excellence! Our Service Advisor Sean Knox was the poster child of be a boss and a walking image of excellence as an employee and a human. Thank you Sean Knox for your truly fantastic performance! Thank you Southwest Kia for your unmitigated excellence in service and for our truly awesome car!Sincerely, A customer for life, C.N. Stephens (Manifesto Art Co}TM

Jose at Round Rock Kia was AMAZING! He was patient, understanding and not once did I feel rushed or pressured. We were even there way after closing and he made sure to get me back in for a detail on my car. Highly recommend this location if you’re looking for a new car!

Well Ive probably been to this dealership for the last time for service. I called to check the price of my scheduled maintenance visit and was told $120 plus tax. When I brought the car in, the list of items had changed and was given a new estimate of $190 plus tax if nothing else was found. Nothing additional was indeed found but the final price came to $370. The explanation was that the estimate system is not reliable and tends to miss some things, however missing over $150 of items on a scheduled service screams of a scam. It seems that the change of ownership has resulted in bad business practices being adopted, and I will not be returning to service my vehicles here.

Sean made she he explained all costs to me upfront and then called me to verify the price before they got started with the repair and it was $45 less than original quote. They were finished ahead of schedule and my car looked fantastic when I picked it up

Very happy and satisfied with my KIA experience. Sales rep helped me find exactly what I wanted and needed. Would definitely refer to others and go back for next vehicle.

We had a great Friday night at Southwest Kia in RR. We showed up late really thinking wed just rule out a car from our search and really loved the new Telluride. Clarence King took great care of us and ended up staying 2 hours past closing time to help us finalize our deal and roll off the lot pumped about our new family ride!! Thanks Clarence for taken such great care of us!!

These guys are the real deal. Never missed a beat and made me feel extremely comfortable with my first car purchase

The 5 Stars is for Jaime in service.

Great waiting area and overall experience with Clarence King.He was everything a car specialist should be. No pressure or gimmicks from the dealership either.

I received great service from Kia of Round Rock. I was grateful for staff person Jamie in the service department. She and her team worked hard to get my air condition in my car repaired. They even had a car rented from Hertz that they paid for while the repairs were taking place. Thanks so much for getting my air condition running again!

Amazing experience everyone is really nice and helpful I would recommend this dealership over any other place

I was a little disappointed about the fact that they were overbooked. My appointment that was supposed to be at 1pm, lasted until about 245pm. However, they were very polite and keep me well informed.

Great dealership for sales and service. Kia makes a great product and Kia Round Rock is the right place to buy from. Far from traditional dealership culture and we have sent friends and family to them without hesitation.

I was in a bad situation with my Kia. The dealer worked with Kia HQ to provide me an unbelievable and very understanding experience. I never thought I’d write something like this for a car dealer. I sincerely appreciate the service I received. Thank you!!!

We have been KIA customers for many years and only buy KIA. We are very satisfied with KIA vehicles and service thats why we keep returning.

I had a good car buying/leasing experience. Fidel was outstanding as my salesperson. He was knowledgeable, personable and efficient. He was happy to go at the speed I wanted during the process making the buying experience low stress.Kendall was very efficient in the finance office and helped me secure the right lease option for my needs. He also went above and beyond to resolve a small wrinkle in the checkout process.Overall, good service and a fair price (not cheap, but fair). I recommend giving them a try.

Always fast and friendly. Even without appointments being set. Thanks for the quick service!

I have always had an amazing experience when purchasing from this dealership. I have purchased at least 4 vehicles from this specific location. My twin sister and mother have also purchased their vehicles here. We love the service we typically receive. However, I am extremely disappointed with the issue that I’m experiencing at the moment.I purchased a 2021 Kia Sportage and haven’t even had it for a year. Recently, my lane sensors, high beam sensors & another sensor decided to malfunction. I was able to get my car in with Kia service the next day. However, they were only able to change the oil and fix the recall issue. I have read online that this seems to happen a lot to cars that are parked in high areas of heat. I even EXPLAINED TO MY SERVICE TECHNICIAN.. that my car was parked at my cousins house for 3 days in the heat and once I drove off - the sensors came on. I have a feeling I’m having the same issue as others but the technician said it can’t be the heat. I don’t believe that. I was advised that it would be 1-2 business days before the tech team could give me a resolution. It is now going on past a few business days and I have heard nothing. When I call, I am hung up on. It takes at least 30 minutes to an hour to connect to someone. I even texted my direct service representative and received no response. It is so embarrassing to have a new vehicle and not want to drive it because passengers will ask questions and it’s a brand new car.Super, super disappointed.

Great place to go buy your vehicle! I contacted the manager for my Kia Carnival! Kelly & Fidel we’re very helpful through our whole process keeping us updated and answered any questions we had while we waited for our vehicle to arrive! Thank you all! We will definitely be coming back to this dealership for our daughters new car next year!

Great service as always! I was in taken care of by Jamie. She answered all my questions got me taken care of with the shuttle service and had me back right around the time she quoted me with my vehicle being done. I have some follow up work pending still but if it is anything like what I have already experience the follow up work will be greatly serviced as well.

Sean Knox was very courteous and informative during my visit. It was my first time servicing my vehicle at this location and will utilize this teams services for future scheduled maintenance.

The vehicle sercice I received at KIA of Round Rock was 10/10! Jamie was a pleasure to work with! She didnt encourage any unnecessary work on my vehicle. She recommended replacing a tire that could have ultimately been unsafe if not replaced. She offered me a ride home in lieu of waiting in the owners lounge. And she had my dirty vehicle washed for me free of charge!

Greg is a good communicator and a no pressure salesman, highly recommend. Jessica is a finance wizard with the electric wand. Service schedule was easy to work with. All around good experience.

Very knowledgeable friendly staff definitely will be back for another vehicle. Didnt try to gouge my eyes out on the price definitely A+++ in my book.

I went to the dealership thinking I wouldn’t be able to get approved for a car due to my credit and need a co-signer (which I would not have)but the sales rep, Mateo, made my dreams come true! He worked with us and was able to help me get my own car! I previously had a Kia and I am so glad I went to Kia again! I would definitely recommend this dealership!

You guys are the best. I will always bring my vehicles there for service. Kia of South Austin just officially lost a customer.

Thank you KIA for not working with our credit union, we got a much better deal at another dealership.

Good service. Time frame was exactly what they stated

Sean Knox was my Service Advisor at Kia of Round Rock. Sean did an outstanding job. I brought in my new 2022 Telluride to put a new skid plate which I thought was an add on option. The Skid Plate was installed. I inspected the installation with Sean. After the inspection Sean realize there must have been a miscommunication of some kind. The Skip Plate Kia of Round Rock installed actually replaced a skid plate that was already in place. So it actually was not an add on option. Sean, realizing the error, brought my Telluride back in the shop and put the old, still functional, skid plate back on my car and reversed the charges. Sean went above and beyond to ensure he had a satisfied customer. Thank you Sean and Kia.

Alex was excellent. He went above and beyond. Didnt rush us, was very patient and accommodating

If you need service on your Kia see GEGAN! Absolutely the best advisor I have ever dealt with. Amazing service and HONEST in what you need. Cant say enough about him!

I called to enquirer about the availability of a specific car in the color I wanted. I spoke to Matt who said he was getting one on Wednesday. I let him know I was driving all the way to San Antonio to drive one since that was the closest one available to test drive and I could confirm it was in fact the one I wanted. Once I confirmed I called Matt back to discuss pricing. He gave me the same price all dealers within a 250 mile radius gave me. BUT, then he stated that there was a $2,500 markup at the dealership because of the availability and that ALL dealerships were doing this. I in fact know this is a lie and a scam. I’ve been to 15 dealerships in the last 4 days and not a single one has this “markup”. I was able to find a dealer that was able to get the car in for me from another dealer and drive the same day to get it and I paid significantly less than I would at this dealership.

Super busy but everyone was very kind. I was just happy to get a same day appointment to get my car serviced. I just moved from FtWorth and up there I’d have to book weeks ahead just for an oil change.

I was very pleased with the professional job Jose did in service, and how quickly the car was ready. I was called as promised. This was my first time to service, and the signage was not clear as to where to pull in for service.

Business must be good, stood in the lobby five minutes without anyone asking if I needed help. Plenty of other dealerships in the area.

The best ever, no hassle at Southwest Kia Round Rock,Texas, I would refer Chrystal Graven to anyone that wants great service.

Extremely disappointed in this dealerships reps. Website shows a 2021 Black Kia Sorento EX AWD for $38,175 and we called on Saturday and spoke to a salesman. He asked us to send him photos of my trade in on Monday. We took the photos of my trade in but found that we had accidentally deleted the text message the salesman had sent with his contact info. We called and spoke to a different salesman on Monday morning and told him that we were to send pictures to a person we talked to on Saturday. We gave the salesman the stock # MG061394 and the price and told him we were interested in getting the estimate on trade in for my vehicle to go towards purchasing this specific vehicle. The salesman asked if we talked about financing on Saturday and we told him we had not, we just talked about sending photos of my vehicle that was being used as a trade in for this vehicle for an estimate. He commences to tell us that since this vehicle that we are inquiring about is hard to keep in stock, they are flying off the lots, that the asking price is actually $43,000.00. My son told him that the website shows list price as $38,175 and he was once again advised that price is just the MSRP. Excuse me??? You have it listed $5,000 less on the website!!! We told the salesman we were no longer interested and we would take our business elsewhere. I was able to find a 2021 Audi locally with more for less than $43K. Sorry the sale was lost for the salesman we first spoke with.

Great service. The salesman Robert did a great job!

Had what I wanted plus more to choose from. Very quick paperwork. No pressure in the finance office. Only one problem the DC charger didnt work so that caused me to find a charger to get my new car home. My opinion is if you sell EVs you should be able to charge them.

Kia of Round Rock more than fulfills my expectations every time Im in for service on my 2021 Telluride.

Love the service and the customer reps. There was a problem with the phones after the dealership was purchased where I could not get through. Im sure thats been corrected

Was told to come in and talk with prior sales man about spec. On a 2020 plug in hybrid lxs vehicle that I already purchased about a month ago ..some safety features are not what I was informed....I waited almost an hour and half. Before I decided to ask; is he coming back? Informed me; that he already left for the day?? Manger explained: :I will try to get someone to inform u on the specs never came back. To discuss possible getting another vehicle because, not what I expected##comment to admission:: my kia niro plug in hybrid is a (LXS MODEL NOT LX MODEL)..so that shows dont do what I was told....then u ignore me when I drove over 40 minutes up there!! From youre reviews u have best I dont even do service!! I will be trading it in!!! I advise not to go to this place!!

Great experience... Will purchase again with salesmen like Jose De Lara!!

I have been coming here since I bought my car in 2016, I will say I have never been more let down by them. My car has been having some oil issues, I have been told by them that I would have to give them my car for a month with no option for a loaner. That is not the costumer service that I have ever had from them. I have taken it to the Kia on 183 in Austin and they immediately took it in and started diagnostic testing on it. Once they know what is wrong they told me that I would have a loaner while the fix the issues. I will never go back to the Kia in round rock. Thanks for a good 4 years.

Matthew & Fidel made it happen! I had a great experience with the overall process the explaining and negotiating. I love my new car!Thank you!

The first time we came to the dealership, it took us walking around the whole car lot and then walking inside for a sales rep to finally assist us then we left 10 mins later, 5 days later we come back because they had a specific SUV we wanted to see. We check in at front desk and we are told that we had to wait 40+ mins to get a hold of a sales rep to do a test drive, no problem, time goes by and we are greeted by Greg. Greg seemed very motivated to help us get a car however very pushy to sell us a brand new car but we were not interested. He took us for a test drive around the car lot, asked a couple of questions and then we went inside to discuss numbers and after a couple of counter offers we were able to secure a great deal! Greg made the financing part really easy for us and broke down the numbers for us and had us out in a couple of hours (it took about 5 hours total from waiting to test drive to leaving the car lot) but overall it was one of the best experiences we had out of all cars we have bought in the past. Id like to give Greg 5 stars for his customer service however our first experience is what made us give the dealership 4 stars. Thank you once again Greg!

This is my 4th. KIA I LOVE THE WAY THEY DRIVE & SERVICE IS SUPER &SALES ( GREG G. ) WORKS WITH YOU . /THANKS GREG.

I called this location yesterday around 6pm in the evening to view availability on a Cadenza sedan. Spoke with angel the sales manager in charge working Saturday evenings. He assured me that he would email or text me more information. I was ready to come purchase the vehicle today. I never heard anything back and they closed at 8pm. I filled out all my info online so I could be contacted in the morning. Finally received a text from Alex ceik about the vehicle and before I know it the vehicle is sold. I was already half way to Roundrock from Plano. This is the most inconsiderate, unreliable, unprofessional, fake, dishonest, and inconsistent Kia dealership Ive ever contacted. The communication is horrible and the manager is very inexperienced. If I could have put a deposit down I would have but I was never given the opportunity absolutely unbelievable. Avoid this waste of time with this unprofessional and inexperienced manager.

My attendant was Shawn Knox. He was very courteous and took care of all my needs, he also explained everything that would be done. I experienced a pleasant time at Kia.

If you are looking for a vehicle this is the place. My husband and I havent bought a new car in almost 20 years and were dreading this process. I especially was dreading sales people, but Steven Atkinson changed all that. He was amazing!!! He was very knowledgeable about the vehicle we were interested in and if my husband asked a question that he didnt know for sure the answer he took the time to go ask whoever he needed to to make sure he got the correct one. Jessica in finance was awesome as well. Explained everything where we could understand exactly what we were signing, no surprises, and she was very patient with questions also, my husband asks a lot of questions, lol. So thank you both for making our experience so much fun!!!

Ease deal with Steven Wheeler. NO PRESSURE AT ALL. He gave me the price and what he would give for my trade. I rebutted with an offer of my own which was significantly less but within reason. It happened and I am ecstatic for my girl.

This was the longest car buying experience ever even after walking in saying I was buying. Would never recommend.No snacks offered either

The nicest most helpful people ever!!

Very thorough and super nice. Gagan was super informative and they even washed my car!

The parts department was not well-attended. There was a fentleman waiting when i arrived. We both waites for some time. When it was my turn the rep got the cinema number to look up the part I needed. Rep had to go in the back to look up parts, etc. He went in the back again to order and when I tried to verify that he had placed the order there was no one around. The bell to ring for help was not loud enough to be heard. I paid for the part but wanted to verify when it was expected. The cashier said she didnt know and told me Id have to check with parts department. So again I went back to parts and rang the bell and no one came. I gave up and left. Called my husband and told him hed have to call to find out eta. The guy in the service drive up line was very nice and helpful when I arrived. The rest of the staff had me feeling invisible.

We visited the show room on July 3, 2021 and at this time there is a severe car shortage according to the sales person.He flatly stated that the car prices are skyrocketing. For the Kia Carnival he said to add an $8,000 premium to the listed price and for the Telluride, mark up the listed price $15,000 making the starting price $66,000 for the car we were shown.We are not that desperate to buy a Kia at those prices.

Wadi was excellent, helped my little brother out tooth & nail

My wife and I went to Kia of Round Rock to purchase the 2022 Kia Seltos Nightfall edition AWD Turbo (fantastic vehicle). Matt F originally helped us on Friday afternoon, but we were hesitant on buying at first because the price quoted and monthly payment was a little more than what we had planned on spending. This was no fault of Matts at all, the vehicle market is crazy and we didnt expect a markup on it. We decided to leave and only made it two exit away before changing our minds. We immediately tried to call Matt to tell him we were coming back, but he unfortunately had already left for the evening. Upon returning we worked with another Matt. Both really great salesman. Went through majority of the paperwork to hit a stopping point to find out that the seltos was so new to the lot that it hadnt been inspected yet. Matt set us up with a loaner car a 2022 Kia soul and we went home and returned the next day on Saturday. No big deal we needed to bring the 2nd key to the vehicle we were trading in back anyways. Very accommodating and friendly staff. Profesional and clean environment. 10/10 would purchase from them again.