DriveTime and Terrill Wiley in particular turned one of the worst days into one 9f the BEST! I wasnt prepared when the vehicle I owned seized up and died, and I REALLY wasnt prepared to purchase a new one. I had zero cash on hand and a lousy credit score, so I expected to find myself raked over the coals before being hustled out the door with the saddest lemon on the lot (if even that). But less than three hours after walking in the door, I drove out with a car that my whole family loves. Terrill made me feel respected and appreciated and there was no pressure at all. DriveTime even found me a better interest rate than a previous loan, AND secured me the option to refinance down the road. I went to them in desperation this time, but Ill DEFINITELY be back for my used car needs in the future!

Denzel was fantastic!! His smile & positive attitude was unreal! He is the reason I waited out the process. He got the process done quickly & efficient but my insurance took forever. He was quick to give me a solution to that as well. Hooked me up with a computer & I had rates in minutes. Has new insurance in 30. It was great!I highly recommend Denzel @Round Rock, TX for everyone! He is smart, funny & not pushy at all!! Give this boy a raise Drive Time!! He is an important asset to your sales team!!Denzel keep smiling & thank you for everything!!

Malcolm was just amazing. He made the whole process way less terrifying than it had been at several other dealerships I went to. He even let me charge my phone on his charger. He’s such a genuine person. He made me feel like a priority and was so supportive and explained the whole process in detail. I’m so excited for this new chapter of my life with a vehicle

Denzel Rodriquez is a terrible salesman. Who automatically comes up to you and asks can you afford a vehicle on the lot and hope you brought some money down as a down payment? WHO DOES THAT??? Not only that but asks, are you sure you can afford that payment, its allot. REALLY??? You dont even know who I am and right off the bat you are judging whether I can afford a vehicle on DriveTime lot? Who hired this guy or really where did he get his training from? Than gonna say the miles on the vehicle is pretty high and the next salesman who is a nice guy says, oh yeah, that vehicle is a great one and has low miles.. Why did Denzel it had high miles?If you go to this place, dont let Denzel help you, hes terrible.

Best car purchase experience hands down…. Terrill Wiley was the best… by far the best salesman I have ever dealt with…. He was patient with me even when I needed a minute to think and make up my mind. If you go, ask for him. You won’t regret it!

Colby was awesome, I told him this was my first time financing and he made the whole process quick and painless. It only took two hours to find a vehicle, test drive, get financed, and complete all the paperwork. Thanks again Colby!

Staff is friendly. And that’s about it I have positive to say. Now, everything else is awful. Just about every car at this DriveTime was filthy and smelled like cigarette smoke. I was so disappointed. If you are shopping online, don’t get your hopes up. It was so disappointing.

You need a car go to these people they will get right on it affordable the staff is friendly and they aint doing this for themselves there doing it because they care about the customer Denzel you was great man thanks for your hard work on getting me this car

Wonderful staff! Everyone was great. Very friendly. I would recommend drive time in round rock

Only 2 stars because the place was clean. But they give the run around which is not cool. Based the entire experience on what ifs and maybe and made a big deal about everything. Could have made money but if you have a decent credit score just go to a big dealer where ur guaranteed real pricing and fair treatment. The staff said one thing and did another.

Corben was amazing and super helpful. Very respectful and professional. As well as his amazing manager. I was taken care of and they safer my life 😁😁😁

If you need a gently used car, and dont have stellar credit then Drive Time in Round Rock is just the place. Joshua and his staff went out of their way to help me find the car just right for my budget. I cant recommend them enough! Thank you for helping get me off of public transport and into a new found freedom.

Everyone was amazing! Very helpful and always stayed in contact through the whole process.

I wanna start by says I had a WOW experience with this company. From first walking in and speaking with Joshua the GM and then working with Calvin who made the process so seamless. I wanna give him a big shot out out for not only being up front with me and also letting me know what my options are and explaining everything in detail to me. He is your guy!!!! Highly recommend and they worked with me and my credit. Thanks Calvin my Joshua!!!!!!!

The sales staff were very polite. They let me browse the lot and look at the cars without any hassle. Calvin helped us . He tried two or three different ways to get us the best fit for our budget. He was very friendly, honest, and he even has a sense of humor.

We bought a car there two weeks ago. The car was sold to us with no back windshield wiper, it was dirty, bad spark plugs, transmission problems, a tire exploded while we were driving and those are just the main issues. Go somewhere else and save your time money and frustration. We are cutting our losses and returning the car tomorrow. We feel very taken advantage of.

I posted a 5 star review at first but I came back to change it. Do NOT go to this Drive time location if you are looking for a car that has been fully serviced and stamped as healthy and thoroughly checked over. My wife and I bought a 2014 Ford Edge from this location and while she was great at first all hell broke loose shortly after having her. There were recalls we were never advised of, unlike Austins DT location, Round rocks location has this ridiculous rule that you get 30 days to take your car to a shop if it needs repairs but that 30 days is not applied to returning the car if it isnt suiting you well. We got 1 week to decide if we wanted to keep her or not but even close to the end of the 1 week they tried every in and out to make us keep the car. She needed an $80 oil change 1 week into owning her when we were told she had been fully serviced, she was not detailed at all apart from them washing the outside, the seats had stains all over them as well as the floorboard carpets. We were not told that the 22in tires she came with are an arm and a leg to replace, we also had issues with the headlight pointing up instead of straight. When I checked the headlights I found out the bulbs hadnt even been screwed into the headlight port sockets, they were just dangling inside. We love our Edge but she came to us needing an extremely crazy amount of work. 0/10 recommend, if you want to go through DT go through AUSTINS location NOT round rock!

Terrill was amazing. Everyone was so helpful the financing was easy and flawless...I highly recommend using this amazing dealership. I bought a beautiful Mercedes with less than 30,000 miles for an amazing price!!!

Thank you so much! I haven’t had a car in months had to take an Uber here and drove today with my own car. Everything was smooth just provided pay stubs, license, and I got approved with no money down. Everyone was nice of course and answered any questions, without hesitation. Thank you again for making this process so easy and providing me with a vehicle.

The gentlemen we worked with were patient and very helpful

Although I didnt end up purchasing a vehicle at this facility (due to the negative equity on my car) I wanted to leave them a 5 star review. Not only was the representative Joshua friendly and prompt with service, he also gave me great insight on car buying. I appreciated the knowledge.THEN my appointment was followed up by a call from Wendy (I assume from corporate since it was an out of state number). She was very friendly, not pushy, asked about the appointment and then offered to have me back as a customer in the future. Great customer service. Ill definitely be looking their way when Im ready to purchase a new car!

Really great atmosphere at the around Rock location everyone there was super friendly and helpful and the guy who took care me walked me through everything every step of the way. Really great experience as a first time car buyer!

Hands down the best car buying experience I have ever had. Kurt was very helpful, totally transparent and genuinely wanted to get me into the right car. The facility was clean and organized. Everyone was friendly and the process was very smooth. There were a ton of quality low mileage cars there to choose from. If you need a quality uses car I would definitely recommend Drive Time. I have always dreaded the car buying experience new or used, and the team at Drive Time has changed that for me. Great job!

I had a bought a car from this location. 3 months later and I am now having problems. They refused to give me their legal team and will not give me clear answers. It seems in my opinion they are selling faulty vehicles without telling the customer the car fax.

Terrill was great! Very helpful and very informative. Worked with me to get the car I absolutely wanted. 10/10 would recommend!!

Service was super fast and easy. I was really nervous about the process but everyone made it super easy. Even helped me find full coverage insurance!

I had a great experience. This would be my third vehicle buying from them. It’s always easy but this time seemed easier. I was in and out in no time. CALVIN was great!!! Really took his time with us with no pressure.

Joshua and Jacqueline are very experienced and explained all aspects of purchasing a vehicle to meet our preferences and financial needs.

Can’t say enough great things at how positively I was treated by the Manager Kurt and Calvin Wilson. Both stayed late to make sure I was able to drive out with the vehicle I wanted. Super efficient as well on how they executed the different processes of my purchasing experience.

Ok. First if all the 3 stars is only due to one factorThe car I wanted was marked as in shop since when I tested it, the car needed an alignment and new tires. So when I went to pick it up it was still marked as in shop and there wasnt anyone to flip it from the computer to sales. I would have had to wait til the next week to get the car. Luckily they had a newer one with less miles for the same cost.The car I ended up getting an hour or so later apparently needed tires, but I couldnt see that in the dark. It also needs a new battery again i couldnt see this at the time. The battery is about half a size too small and isnt even rated for the car.Sales staff were great, I just wish they wouldve replaced the tires and battery before they sold it. Now I hwve to spend around 600.00 to have tires and buy a correct battery.

Had a great time working with Alan and Richard. They took there time and made sure the vehicle I was looking at would work with the numbers. Alan showed me several options that would work. Found the right one and just like that drove off in a new ride. I had been to several dealerships and wasnt treated as nice and welcomed as I felt here. All the other dealerships wanna sell you something quick and get you out the door. Drivetime took the time to talk to me and ask questions to see what my needs were. I highly recommend shopping here.

JJ did a really good job guiding me through the car buying process. Shes really friendly and will help you find the answers to all your questions!

Mr. Terrill was an amazing associate. Very kind, informational, and patient with my husband and I. We enjoyed the calm, family like atmosphere Mr. Terrill and the staff made for us.

Terrlll was extremely helpful and knowledgeable in my search for a car, he explained everything clearly and made the whole experience stress free. Drivetime definitely has an employee who gives 110%

I worked with Abe and he was amazing. Listened to everything I wanted and was looking for in my next car. He showed me a variety of cars within my price range. And I was able to find exactly and more than I was looking for. Very happy with the whole process.

Abe was wonderful. He was very professional, detail oriented and made the process very easy to go through. Excellent customer service skills. It was my first time purchasing a vehicle and it wont be my last. Thank you Abe for all of you hard work and for helping me find the right vehicle for my family.

Everyone at this location was so nice and helpful. I felt like the pricing of the cars were priced more than what they were worth, but as far as the financing and everything I feel like that’s fair and everything was pretty transparent. They really break it down for you and I know I had so so many questions about the financing and they explained it very well.

I had a Great Experience at Drive Time. The entire process was quick and easy! Terrill Wiley was completely professional and helpful. He didnt make the process hard. He new the amount of money I was working with and got my wife and I in a vehicle with no problems. Thank Sir.

J.J. was nothing but professional..She stayed late into the night to get us taken car of .We looked at many cars in the pouring rain .She stay right with us answering our questions running back and fourth getting keys and paper tags all the time with a smile on her face.We ended up buying a Chevy spark. Drive Time is the ultimate way to buy a car.

Great experience, Terrill was fantastic as was the GM.

This location and staff are awesome. They were dedicated to helping us find the right car and options for us. They went above and beyond to get us approved. Terrill and manager Josh kept fighting for us when we felt like giving up. Thank you team for all you did!

I had a great experience with Terrell and Brian. Terrell explained the type of vehicles for the approved down payment, which was a low down payment. I wanted something more roomy, which was a more higher down payment. He showed me a few cars and most of them I like. Drive Time save my life today. Thanks Terrell and Brian!

Fast and efficient! One criticism: They were a little pushy about up sales (like most car sales people), but I stood my ground and they eventually took No, thank you for an answer. I worked at a car dealership for 4 years and know what I want. I recommend who ever goes to buy a car here (or anywhere for that matter), do your research first and stand your ground on what you want and make sure they do not add up sales to your total.I had to tell them I only wanted gap insurance several times and they even put the up sales I said I did not want on my final total, which I asked them to remove before agreeing to it. They then printed off one without the up sales and tried to show me the comparison of what it would be like with them and without them. The monthly payment went up without the up sales, but do not fall for that trick. I communicated again that I did not want the up sales. They were also trying to sell me different cars that had a lower APR rate and I had to communicate several times that I wanted the car that I came to test drive. Other than that, I loved how friendly and helpful they were.

Really great customer service and I feel like I won the lottery with my car. Great car for great value and I like my extended warranty. Thanks.

This was my first car through a dealership, cash cars were my safe space and I was ok with that. To say the least, I was pretty nervous. Calvin made sure not to make me feel weird or treat me differently because I was nervous. Got me into a great car with great mileage for a great price, he even worked with my poor credit. These guys helped me start a new chapter in my life and I’m glad I went to them.

Calvin and the team were great very professional. Great team

We were really impressed by Abes service. He genuinely cared to help us get a car. He was helpful, informative, & attentive! I will definitely be referring my friends & family to him!!

Me and my girlfriend just got her a car from drive time in round rock and it was super easy and very professional. Terrell Wiley was are salesmen and he was great and gave us very relaxing car buying experience. I would recommend them for sure.

Bought a champagne colored malibu. Drove it home and the next day car would not start even with a jump.

The car I got from them had its transmission fail on me after a week of driving the car. DriveTime told me to take it to a SilverRock certified garage to have it fixed, only to be told by manager of the garage that I had to take the car to a Nissan dealership since it was still under their warranty. After having the car towed AGAIN, I learned that not only was the transmission bad, but also two of the wheel bearings and the alignment needed to be repaired too. What made matters worse that only the wheel bearings were under warranty... Not for very long though apparently. I informed DriveTime of all this, and have received nothing for my grievances for the bad car they purposefully sold me. Thankfully Nissan got everything fixed for me and it works fine now, even placed it under an actual warranty, compared to DriveTimes very poor one. I would recommend looking somewhere else for a car, for it was very much not worth all the stress of having to go though all that if you are unlucky enough to get a problem car like myself.

Hey Guys!Just wanted to let yall know how pleased i am with my purchase! The customer service i received was exceptional and was a major factor in my car buying experience. Thank you so much Abe Harfoush for your high quality service. -Travis Huffman-

I received excellent service from Bryan. He made the whole process easy and quick. I would recommend anyone to go see them!

Their service was outstanding, and we appreciated the diligence they took to ensure we purchased the appropriate vehicle. Everything was done efficiently and in a timely manner. Thanks for a job well done !!!!!

After 40 years I finally got a car I wanted! Thank you Terrill for the awesome car. I love it. If you need a vehicle I highly recommend them! Oh and to be honest I was really nervous because of all the times I have been screwed Over. But they made me a very happy lady. Thank you so much. ( So I have to leave another review 3 months later of having my car it started messing up on me something to do with oil pressure not to happy about it. Car payments are $400 a month then I find out I was to pay extra $5000 for Warrenton that was only good for 30 days after purchase. No thank u. I wouldnt recommend this place unless u get and know all the facts. Of the vehicle. I really didnt want to leave bad review but didnt have a choice.

Terrill and Brian both helped me and was very informative as well as nice. They were a bit busy with helping others but still got me out in a very timely manner. Super funny guys!!

Terrell helped me purchase a toyota camry. I love it and he made it as easy as possible to so. Thanks alot!

Calvin was absolutely great to work with through out the whole process. Everyone that my husband and I talk to at Drive Time was extremely friendly and very helpful answering any question we had. I would definitely recommend Drive Time and Calvin!!

Abe helped me find a car I love. I would recommend going to him if your ever are in the market for a vehicle. 5 stars!!! Man knows how to take a joke..lol thanks Abe.

Terrill was my salesman & was absolutely amazing! Very friendly & went way above & beyond to help me get a nice car. Anybody who is looking for a vehicle go talk to him.

Easily the best experience I’ve had purchasing a vehicle! My wife and I worked with a gentleman named Calvin. We told him what we were looking for and how much we could spend comfortably. He came back with multiple vehicles for us. We drove away in our new car very happy with the whole process.

Quick and efficient, pleased with the experience. Professional personal, treated us very well.

Terrill and Brian were amazing! I was skeptical when I walked in and they were not. They were extremely professional, friendly and encouraging with me every step of the way. I highly recommend going in and letting them take care of you.

My girlfriend and I bought a new car today with the help of Abe at the RoundRock location. He was really helpful of everything we needed help with and was very friendly. I really enjoyed the experience there and will definitely get another car from there

I know I was a handful to these men because I was undecided on what I really wanted, but, Calvin, Brian, Joshua, & Abe all came together as a team and helped me narrow down my decision to the perfect vehicle after a week of being stressed out lol.. After all of that, I was able to come out with a 2016 Nissan Altima that was in great condition with low miles! Thanks guys!

This is by far the worst experience I have ever had,they give you 5 days to bring it back if you change your mind,you have a 30 day warranty. 4 days in on the day I really got to drive it the manager called while I was in it.I told him the issues, he said take it to his mechanic. I do that and they say what is broken is not covered,but Im past the date it isnt returnable and they wont fix it

Today I worked with Calvin. He is very knowledgeable and definitely a salesman Id recommend of you want honesty and someone who cares. Thank you for making this process easy.

I drove from out of town and found a car i loved, they made it work and I was in and out. My salesman, Abe, was awesome, he explained everything and made it much easier. I definitely recommend there service

Was the best experience! Was in and out within an hour and no hassle and no stress. Would highly recommend for anyone.

Terrill was the best ! Made the whole experience fast and easy!

Most of these reviews are great, but I unfortunately did not have a good experience with DriveTime in Round Rock. My personal opinion is to look elsewhere. I ended up saving about $5,000 by using Carvana who gave me a higher trade in value for my previous vehicle. After a very frustrating experience at DriveTime, I had a much more comfortable, clear, and efficient experience using Carvana. Plus, the vehicle I ended up with was in much better condition than the vehicle at DriveTime in Round Rock.

Abe at round Rock was probably the best sales man Ive ever had. Not pushy, understanding and very helpful. Will be back every time

Don’t buy a car from here, I promise you won’t be happy. They have a high interest rate and the warranty that they have for the cars are horrible. Yes they say they can help with low credit but a real dealership can help too!!!! And give you a better monthly payment! Tell me why my friend got a new 2020 Kona and is out 370 a month and I got a used 2013 Nissan and I’m paying 380...drive time is horrible!!!! SCAM

Our representatives were in tune to what our wished were and they helped us find a great vehicle. Down payment was as we requested and payments were kept at a price we could afford. The didnt try to up sale us regarding cars we cant afford. R was great a so was the manager. Best car buying experience ever

Everything was great, the salesman done a good job.

Terrill was very helpful, and I had an overall good experience buying my first car.Thanks to the entire team and for the endless popcorn during the process. 😋

Great experience with the staff at Drive Time. I just moved to the area and was looking to lease a car, Art explained the process with me thoroughly and made sure I understood. Got to look and drive around a couple of cars before I made my decision, and he even inputted his opinion on the advantages and disadvantages of each car. They definitely take the time to consider your budget and what you can handle. The whole process was extremely easy, just be prepared to spend some time there.So far a great experience, and looking forward to driving around my new car!

Super helpful and patient. They worked with me to find a car in my price range without sacrificing all of the other things that I wanted. The selection here was also great. I was looking for the cheapest available and still had plenty of options. Ill definitely stick with them for my future car buying. Overall very easy and stress free.

Terrill Wiley was very patient with me and my family ! After a second visit and walk through his hospitality never changed . Im grateful and would definitely recommend his services to anyone looking to get into a new vehicle !

They will not work with 1099 employees.

I was in dire straits with my old vehicle and I drove in to drive time and from start to finish the entire staff was awesome! They got me approved and ready to go quickly and seamlessly! Had I known it would be this easy I would have had a new car long ago! Great job Melody and Valerie! Definitely gonna send clients your way :)

Terrill Wiley was my salesman . He was AWESOME! He worked with me to get what we wanted. Very professional . Had a great experience.

Repeat customer. It was easy years ago and just as easy this time. They really do take care of repeat customers. Art was very knowledgeable and valued my time by finding the right car for me without a lot of searching. Car buying should look like what DriveTime does. You shouldn’t need a day of rest after buying a car.

My experience at DriveTime was absolutely wonderful. As soon as we walked in the door we were greeted by the manager, Melodey, who was very quick to make sure that I was comfortable and taken care of as all of the salespeople were occupied with other customers. We walked the lot and she was very knowledgeable about their inventory and pricing. Soon after we were on the lot looking at vehicles we were turned over to a rather experienced and friendly sales woman, Valerie. Valerie was very efficient in assisting us in finding the right vehicle for our needs and budget. She was not pushy in the least and as a person who generally dislikes salespeople, especially car dealers, I was quite fond of her and the level of service she provided. Overall 10/10 would shop here again.

Treated with upmost respect even our 3yr.old .Great knowledge of the car and all the papers in buying a car.Would recommend Drive Time to anyone

Abe did and excellent job, very professional and friendly showed me all my options so I can make the beat one.

My husband and I needed to purchase a vehicle for our son. Everyone there was exceptional (Alan, Valerie, Windy). The process was quick and easy. Everything went smooth. Alan listened to what we were looking for and didnt try to show us anything more expensive than what we needed. Came back the next day to make the purchase. Valerie assisted in the actual puchase. She was friendly and super nice. Overall a great experience. Will consider coming back the next time we need to get another car.

Easy experience no hassle would definitely recommend

Brian was very knowledgable, and attentive to all our needs. 100% would recommend.

Matthew made car buying super easy. He waa great at explaining what the process was and he was super thorough. We thought we were going to be there for hours! He had everything done quickly and correctly. He was pleasant, polite, and professional. He helped me pick out a car based on what I wanted and needed and explained how the down payment process worked. He gave us great advice as well. All in all, he made the usually daunting process of car buying painless and easy. I know we will definitely be going back when its time to buy again! Thanks again Matthew!!

This man legit asked me to pay $1200 to get into a new car after seeing my bank statements (stimulus check). Little did they know BRIDGECREST who is over the loans said otherwise. These guys are scammers.

Everybody was great at the round rock Tx location I would to shout of Brian for helping and my sales rep Abe Harfoush got taking the time to get me what I need spent 4 and a half hours with me he was great and was happy to get a car from him also big shout out to Calvin as well for coming in at the end with the auto insurance was a Kobe clutch moment thank you all!!

Man calvin was awesome man got me exactly what i wanted, very cool also, i recommend asking for him if your looking to buy a car

Jose (Art) was awesome! We came in expecting to be turned down or only be able to get into a crappy car, but Art got us into a wonderful car with low mileage that was well within our budget. The process was fast and easy! We will definitely be coming back and I will refer everyone to him and this dealership-they were amazing!

The whole experience from beginning to end was wonderful. Charles helped me to pick out the perfect vehicle for me and made sure the process was easy, relatively fast, and enjoyable. I tell everyone about Drive Time and I also let them know to ask for Charles if they want a no pressure, enjoyable car buying experience. They go out of their way to make sure the customer is completely satisfied and very happy!

Valerie is AWESOME. She had helped us get the car that we wanted and found alternative ways to get all the paperwork that is needed. She is very thorough with the process and is a great conversationalist. The staff is very helpful and extremely nice. I highly recommend coming to this DriveTime.

Awesome experience! Matt was patient and helpful, understanding, and not at all pushy. Absolutely would recommend. They gave me choices that fit I to my budget without showing me what was over budget.

Love the car and financing experience. 3 things however were a disappointment in purchasing my Infinity G50. First, car mats which were asked for was not provided. Second, the car only had less than 1/4 tank of gas. lastly, the car was not properly detailed. My partner had just purchased her Infinity QX30 used from Austin Infinity and all 3 of those things were addressed without even asking. As I said, love the car and the financing experience however left a bit disappointed with the delivery of my car. As the result I would be reluctant to recommend Drivetime as the attention to the final details were missed.

I had a great experience at the Round rock location from the time I walked in the door. Everyone made my transition smooth and it felt like family..If you need a car and live in the Austin Area I definitely recommend the Round Rock location Bryan and Calvin and the staff here are Awesome!!

Rachael was super helpful! I was in an emergency situation and needed a car ASAP. Everyone was helpful and nice. My first car buying experience was easy, pain free and full of joy. I couldn’t have asked for more help and assistance for such a sudden and stressful time.I would HIGHLY recommend everyone on board at this location!!!

Mr. Art is the best sale associate I ever met he is very kind and patient. He expect his customers to have the best. I loved him a lot ...My mother n law was here before I came for my appointment with Art and she was impressed with his professionalism and knowledge. I felt good because there was no pressure involved. I was treated like family