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Texas State Optical
13135 Hwy 6, Santa Fe, TX 77510, United States
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Texas State Optical
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Ha
Review №1

Amazing care and service by all employees! The receptionist was so kind and sweet, and the doctor was so amazing and thorough! She took her time and explained everything I asked about and was just very competent and friendly! The employee at the place where you pick out your frames in the office was so kind and patient and friendly! They were really helpful and graciously helped guide me to the right glasses for me!The former eye doctor, who I have been going to for years and was really satisfied with was great, but if you want a place where they put 110% effort in every aspect of their service instead of how others just do it to get it done, then you should go here! 10/10 would recommend!

Ph
Review №2

Had a wonderful experience like always. Dr Tobias always insures that she explains and answers all questions that I have. Good at explaining all procedures and tests. Always a pleasure to go get my eyes checked and tested.

ti
Review №3

Wonderful is all I can say. The Dr. And her staff are just wonderful and took great care of me. Thank y’all so much!

Sh
Review №4

Great Doctor takes her time with her patients explaining Everything in plain English not “Dr. Talk”. Great staff Got an appointment quickly and very short wait time in lobby. Wonderful experienced eye glasses specialist as well. Very happy with TSO in Santa Fe Texas for sure!!

Gr
Review №5

The ladies out front are welcoming and very nice. Dr. Tovias is very personable. She takes the time to explain everything that’s being done and will answer all questions thoroughly.Great experience!!!

Pa
Review №6

I love going here! The people that work here are always amazing. My entire family have been coming for over a decade .

Ga
Review №7

Wonderful experience. Timely service and professional staff. Dr. Tovias is superb!

Je
Review №8

Love the staff, my husband Jassyr had two ulcers in his eye and we called the office here on a Saturday and they were able to see him ASAP! His eye doctor prescribed him antibiotics and he is healing very well!! I trust this office and their staff, they are friendly and their customer service is a 10 first class!! Very impressed by this team!! They definitely have our trust and new patients. I am recommending all my family to come here.

Mi
Review №9

I love Dr. Tovias! She’s is so intelligent and caring about making sure my prescription is accurate. The staff goes above and beyond to help out each patient. I have brought other family members and friends to this office and nobody has ever had any complaints. It’s a great place!

Je
Review №10

I recommended here when a family heard my previous eye doctor closed up with no notice. So I walked in with no history or baseline for the state of my eyes. I was immediately welcomed by the staff at the check-in desk. Provided with minimal paperwork that I completed quickly while they took record of my license and insurance information. I didnt have the insurance card, as many have stop printing, but I was presented with an email address to quickly share with them that information. Next I was welcomed by a gentleman that took me back for initial exams. It was very cleanly, he was very kind and even laughed at my jokes. I felt very comfortable and at ease in their office. Then the doc came in to setup my existing prescription as a start to my prescription adjustment exam. She was thorough and I love that she explained the results of my initial exam results, what it could look like, what my eyes actually look like and the areas of interest for creating a baseline for watching for any changes. She was welcoming, kind, and clearly loves what she does. Im thankful to be a new patient of theirs and look forward to establishing a long-term relationship with this office! Also, following my exam, I worked with the eye glass side of things and had picked out my new glasses, completed paperwork, payment, and measurements in just about 10 minutes. The young lady that helped me there was efficient and helpful in my few questions regarding cost and coverage. A great little office, close to home, and a happy new patient.

Jo
Review №11

I would recommend TSO Santa fe to friends and family. All staff members are very professional, courteous and strive to make your appointment as easy as it can be. The office staff and Dr. Tobias gets 5 stars 🌟

Am
Review №12

The staff was amazing and incredibly accomidating to my son who has adhd. It can be hard for him to follow directions and sit still and they were so professional and understanding. It was the best experience.

ja
Review №13

Sweet people at TSO in Santa Fe Tx. Would definitely recommend.

Pa
Review №14

Great experience as always. Girls are always nice. It’s close and convenient!

De
Review №15

Dr. Tobias and her staff are so awesome!! I totally recommended Santa Fe TSO to any who needs someone that is the best to take care of their eyes!

To
Review №16

Great staff and Dr! Was given excellent treatment. Extremely professional and courteous.

Hi
Review №17

What a great place. Who would know Santa Fe has a gem. The doctor was so professional and knowledgeable explained everything in such detail.

Me
Review №18

I have been a patient at TSO for many years. They are professional, timely, and have a very friendly staff. Theyre easy to work with and they truly do their best to make your appointment go smoothly. They take their time in explaining vision coverages and any promotions they have going on at the time. I especially like the Santa Fe, TX branch as theyre always happy to see you and help you.

St
Review №19

I would definitely recommend TSO Santa Fe. Dr. Tovias and crew are the best!

Ed
Review №20

Very Nice People And The Eye Doctor Is Great Also.

E
Review №21

Great service! Dr. Tovias provided a very thorough exam for my son. Educated us on how the RX works on helping improve the vision and the diseases of the eye. She has been the first Optometrist we have met that has showed her expertise, compassion and not rush the exam unlike other places we have been to. Our family will now start to get our exams there. The entire staff was excellent! Has a range of stylish frames and affordable prices through our insurance. I highly recommend TSO.

SF
Review №22

Always the best….from reception to final product. TSO-SF is awesome.

Jo
Review №23

TSO in Sante Fe with Dr. Tovias is a very compassionate and professional team that demonstrates the extra effort to meet your family needs in optometry. Thanks to this wonderful group of people my vision has been restored.Thank You TSO

Li
Review №24

A first time patient, who hasnt had an eye exam in well over a decade. Everyone at the Santa Fe TSO was incredibly nice in helping me navigating through the changes in my eyesight. Because so much time had lapsed between previous eye exams, much of the machinery/tests of changed but the staff was glad to explain everything to me. Dr. Tovias was very thorough as well and I really appreciate her patience. I look forward to continuing to take better care of my eyes. Thank you so much!

Da
Review №25

Great selections of glasses. Friendly and knowledgeable staff. Very clean rooms and the Optometrist is great.

Br
Review №26

Everything went really well again as it always does with my appointments at TCO. The Doctors and Staff are always friendly and helpful. I would definitely recommend them to anyone looking for Great vision care and fast and friendly service!

Th
Review №27

If I could put 0 stars I would.Several Reasons why:1) Had an emergency and called their After Hours Emergency number listed on the website. Got a return call several days later. Whats the point of Emergency Number if you cant get help within 24hr?2) Wife got new glasses from their office. Was advised to see a specialist. The specialist is not available until August. (Covid backlog excuse). She started complaining about eye pain getting worse since the new glasses. I thought it would be a good idea to get a second opinion while we were waiting for the August apt. Turns out her prescription was wrong and needs to be corrected. Now TSO says its past the 90 days and youre out of luck. That we should have come back within the 90 day timeframe. Why would I go back to the same office when Im waiting for the specialist? How would I know the prescription was wrong? ZERO customer service. Gave them the opportunity to see the new scrip from the other eye center to show there was a mistake, but they wont guarantee it will be fixed. And I would still have to pay another visit.The original owner that used to work at this location many years ago was nice and very helpful. The new owner is not helpful.***************************************************Update to response to Owners reply below:We didnt get a copy of the papers you mentioned even though we asked for copies. Not possible to Read the return policy when you cant get a copy.I have family that also received glasses around the same time and has had issues as well. That is what prompted me to go get a second opinion sooner rather than waiting for the specialist (which we are still waiting to see) Its unfortunate that we waited to see a specialist (as your office advised) before contacting you about the issue. The mistake we made was following your instructions and waiting patiently for a second opinion. It costed Hundreds of dollars down the drain.

De
Review №28

Dr.Tovias is amazing, very caring, and knowledgeable. She took the time to explainto me about my diagnosis and if I neededto be seen sooner than my appt date to just call. She truly cares about her patients.

Ro
Review №29

The staff here is very courteous and friendly. Always a very pleasant experience. Dr Tovias is very thorough in her examinations and is eager to answer any questions you may have.

Lo
Review №30

Great place, everyone is always very friendly and helpful.

An
Review №31

Eye exam was same as usual. Checking out was somewhat problematic. It’s been 2 days and I’m still waiting for the doctor to call me! Probably won’t return to Santa Fe TSO.

Ja
Review №32

Dr Tovias nailed on my contact fitting! The staff is fantastic!

Rh
Review №33

They are always, always professional, thorough, clean, helpful and knowledgeable. I cant say enough good things.

Fr
Review №34

They are very nice and professional. My wife went for a routine eye appointment and was fitted for eye wear. She went back a few weeks later and told them she was seeing floaters. Dr. Tobias examined her and found that her retina was detached partially. We were referred to a surgeon who immediately reattached it. Surgeon said it was lucky we caught it early.Thank you Dr. Tobias.

Te
Review №35

Dr Tovias always takes her time to explain things and answer any questions. She’s very thorough. The staff is friendly.

As
Review №36

We have been using TSO for 6 years now and they never disappoint. Great staff, Dr is very knowledgeable. Never have had a problem with the glasses my husband and I have received from there. Definitely recommend TSO

Jo
Review №37

Great staff and the Dr was great very gentle hands she had to remove a piece of metal from my eye will definitely use her again

Ef
Review №38

I had an emergency and they gave an appointment in a timely manner even I was a new patient. My experience was great. I definitely will recommend them to my friends and family.

Te
Review №39

Amazing helpful and caring staff! Very thorough visit with doctor, I left there knowing exactly what my problems were and confident that my needs to see more clear were completely met! I would totally recommend this facility 💯!

Ro
Review №40

The TSO office in Santa Fe Texas is an excellent place to get the eyewear youre looking for. The representative that helped me, Miss Georgia, did an OUTSTANDING job helping me pick out some frames and lenses that best suited my needs.

Te
Review №41

Absolute most thorough eye exam I’ve ever had!! She explained everything in detail!!

Da
Review №42

When I called to book the appointment I requested a trial pack of contacts to get me through until my appointment. I was told that I could not have any. I was forced to reuse my daily contacts! I told the dr and she comped one test.The environment has a strong negative feel to it. The dr is awesome but the other staff is severely lacking. There is more but I will leave it at that.

Ja
Review №43

Been going here 3 years. Love the people. Very professional. Explains everything. Concerned about me. On time.

Ch
Review №44

I ALWAYS enjoy my eye exams here. Thre staff is courteous, knowledgable, and great.

Me
Review №45

TSO Santa Fe is the best. Ive taken my family to them for years. Dr. Tovias is so sweet and patient, making sure she gets your prescription perfect for your eyes. Georgia is also sweet and so very helpful! Thank you guys!!

Ca
Review №46

I love going to TSO in Santa Fe! The staff is great, Dr.Tovias is awesome and makes sure I leave the office having all my questions answered. The staff in the fron my are all very friendly and knowledgeable.

Br
Review №47

I had the best experience this morning with Dr Tobias and Georgia. They got me all set up with contacts and glasses! Thanks!

An
Review №48

What an awesome experience! From being greeted at the door to a thorough exam, and a quick checkout, every single person was professional, courteous, pleasant, and knowledgeable. After many tests and a thorough personal assessment, I felt that Dr. Tovias was very personable.When I was checking out, I received a written eye care report specifically for me and a sample for dry eyes. The report included all findings, an explanation of each procedure and what the results mean. Dr. Tovias, as discussed, included in the report that I will need cataract surgery and her assistance will include nutritional therapy, consultation to select a specialist, doing a surgical workup, surgical follow-up exam. Dr Mayra will be involved all along the way. I couldnt be happier with this TSO and the employees. I even got some chocolate treats from the basket on the desk. I left with a smile! Thank you all.

Ra
Review №49

Very helpful and amazing team.

Fi
Review №50

These days it is a challenge to find GREAT customer service and employees who provide attention to detail during a one-on-one transaction. This is exactly what you get with Dr. Mayra Tovias, Ms. Georgia Garza and the entire staff at TSO of Santa Fe. If you are new to wearing glasses, like I am, this is the place you want to go and get started. Thank you for making my experience first class and educating me on protecting my eyes.

Je
Review №51

Best eye doctor ever 👍🏻

Ja
Review №52

Fast and easy. Great ladies and service.

Te
Review №53

Love this place ❤

ca
Review №54

Everyone was so kind and helpful. The frame selection is great, and the entire staff is knowledgeable. Everyone had a smile on their face. The doctor took extra time to explain everything and she NEVER came off as impatient or rushed. The ladies helping pick out the frames were super sweet and helpful. I was just bummed they didnt have Costa frames in the style I was looking for. Would recommend Santa Fe TSO to anyone.

Je
Review №55

Very friendly and knowledgeable staff!!!!

La
Review №56

The office confusion, bad glasses, bad services, and story changes gave me a VERY bad taste for this place. They even made an appointment without my knowledge. They changed their stories over what was needed several times. Id say STAY AWAY from this place. Way too many games.

Sh
Review №57

I believe that the true mark of service is how you resolve an issue. I was very unsatisfied with my first round of glasses. TSO in Santa Fe went out of their way to resolve the issue, even rushing the reorder for me. The second set were perfect. They even gave me a bonus item to make up for the inconvenience. What a great staff who truly care and value customer service. I’ll be back next year

Jo
Review №58

Could not be better served anywhere when it comes to eye care.

Sh
Review №59

The staff are so pleasant and helpful! Thank you for making my visit so enjoyable

Br
Review №60

Dr Tovias is exceptional. Staff is helpful and kind. Iris was so friendly and a tremendous help.

Ik
Review №61

Big Shout out to the Team over at TSO SANTA FE! Very Nice Facility that has a Hometown feel.From the moment I arrived, the Front Receptionist Ladies welcomed me with a smile. When it was time to get Prepped to see the Optometrist, Breanne was very friendly and professional. Great sense of humor to put you at ease. Now that I was ready to see the Doctor, I was led to where we would do the Exam. A few minutes later Optometrist Mayra Tovias came in and proceeded to answer any questions I may have, and did a thorough examination of my Eyesight. She also explained in detail what exactly I was experiencing and what she planned to do to make my vision correct. This Doctor here is a KEEPER!Now that I knew what I needed, I went back to the Lobby and met with the Optician. Her Name is Georgia and she has years of experience helping people like myself find the perfect pair of Glasses. Thank you Georgia for your patience and taking care of my every want and need! They have a wonderful selection of Name Brand Frames, as well as glasses for every budget. And If they dont have it on hand, She will find it and make sure you get the BEST PRICE possible. Really excited for my New Glasses, and will be sure to return for all my eyesight needs.I recommend you give these Women a look if you are having vision problems, or are looking for a professional establishment that will make sure everything is right with your vision.Thank You Again!WLFGeneral Sales Consultant

ki
Review №62

Very nice office staff and the doctor really explain things what needs to be done right.

Ba
Review №63

Great experience. Dr and staff were all helpful & friendly. Competitive prices with good selection of frames. I will return next year for my annual eye exam.

De
Review №64

Nice people

Ju
Review №65

Everyone was very nice and took time to explain everything. Poor girl showing me how to put contacts in and take out had her work cut out for her. She was so nice and patient while I struggled through it...never made me feel like I was taking up her time.

Sh
Review №66

I had such a great experience last week at the TSO in Santa Fe last week, I took my son back there for his eye exam yesterday. We had the same great experience yesterday, as I did last week. Staff was pleasant, office is clean, VERY MINIMAL paperwork for new patients,which was nice also! Another thing that was nice, is everyone that walks in gets all the new eye imageing. At the end of the exam the doctor will ask you if you would like to pay the extra for it if your insurance doesnt pay. If you dont want it its fine, either way. Its nice thats theres no extra wait time to get this done, becauseits already done and the doctor can pull it up and go over it with you.My teenage son commented that He liked the doctor there! Which was great since theres never much feed back with teenage boys. The staff was also helpful helping him pick out frames instead of just turning us loose to pick something. They are also knowledgable about your vision coverage and the amounts allowed on everything. We are going to pick a pair of prescription sunglasses also next week after he trys out his prescription on his regular glasses a few days. Great place, very convenient for me, and very simple online appointment scheduling available!New patient at TSO in Santa Fe today. Office staff was great, I didnt have to wait, and appreciate the girls checking my insurance coverage with nothing more than my husbands employer and date of birth because I wasnt sure who it was. The Doctor really explained things in detail when it came to some of the imaging done for older eyes which was nice. They also have a great selection of glasses and sunglasses!Update: I received my glasses in just a few days surprisingly, and a pair of transitional contact trials to try also! That was pretty quick turn around compared to the week to 2 weeks Ive always waited at other offices over the past 40+ years.

Ma
Review №67

DONT WASTE YOUR TIME OR MONEY WITH THESE OVERPRICED QUACKS.GO TO AMERICAS BEST THEY ARE THE BEST.

El
Review №68

Doctor & staff are very friendly. Dr.Trovias is very knowledgeable, gives great information and is thorough in her examination. The office is bright and comfortable. My experience was easily a five star.

Le
Review №69

The office worked me in at last minute for an emergency visit. I was having problems with blurred vision and they were able to get o me right away. After several tests, it turns out eyes are Ok. I need to spend less time staring at PC without breaks adn do some things to manage stress in my life. Dr. Tovias has been my regular doctor for years now. You will find her kind, comforting adn compassionate. She is the ultimate professional but puts you at ease. Her staff is amazing and you can tell everyone he building is committed to your vision health.

T
Review №70

First time visit at this location. I dont like doctor appointments as they usually leave you waiting. No waiting here, The staff was very knowledgeable about my insurance plan and super friendly. Thank you for a great visit!

Me
Review №71

The office staff are wonderful. We have never had a problem with getting a replacement pair of glasses under the warranty, always very helpful.

Ra
Review №72

I saw Dr. Tovias. She is very nice & courteous & is taking care of my problem! I would recommend her to anyone! She is also a very caring person!

Ha
Review №73

Always friendly, professional,and caring... ask for Iris ... you won’t regret it 👍🏼

Sa
Review №74

Loved it! Always went to TSO in TC, love that we now have an office in SF!! Everyone was so helpful! i have told everyone how awesome they are!

Da
Review №75

It was my first time there . I usually go to Walmart ..but the care and friendly folks here will definitely keep getting my business.

Ch
Review №76

As usual it was awesome. The staff there is great, always smiling and eager to help.

Ch
Review №77

We have always used Dr.Bright but since he is no longer with us we had to choose another place well we chose TSO Santa fe what a great experience everyone there was so very friendly took their time to explain everything to us and allthe options we had which was greatly appreciated and the lad who helped me and my husband pick our glasses i must day she us one of a kind she is a shining star in your office so thank you very much just cant say enough about our wonderful experience at your officesincerely,Archie and Christina Beck

Cr
Review №78

Dr. And staff are very polite. Wonderful experience, but a bit pricey if out of network, especially on frames.

Er
Review №79

The girls at TSO were super helpful and understanding! Will definitely recommend!!

Ch
Review №80

Friendly staff with quick service. Great place.

Lo
Review №81

Love my whole experience! The staff and the Dr was amazing!

Me
Review №82

I have been seeing Dr. Binford since I was a kid, and before that he was and still is my parents optometrist. He is willing to explain anything and everything to you regarding your eyes and his staff is super friendly. He went above and beyond helping me on many occasions including seeing me outside of his normal office hours wihen I had issues with my eyes. They have the best prices for contacts around and I only purchase my glasses through Santa Fe Vision because they get them in lightning fast. I have recommended Dr. Binford to many family and friends and will continue to do so.

Je
Review №83

I make it short and sweet, very nice, and polite staff, definitely recommended . 🤓

Me
Review №84

Dr. Juarez is so nice and the office ladies are so sweet and helpful!

Je
Review №85

Great group. Professional. Nice. Knowledgeable.

Yv
Review №86

The doctor was very professional, friendly and did a very good exam.

sh
Review №87

I made an appointment 2 weeks in advance. I was there early for a 4:30 appointment and waited and waited. Finally at 5:00 the staff let me now the dr was running late and it would be an additional 30 minute wait. I have been a patient of Dr. Binfords for 15 years and I NEVER had a bad experience when the office was run by Dr. Binford and his team. TSO even added an extra doctor. Now it is just like any other large medical office. We have lost the comforts of using small town doctors and the courtesies that come along with them.

Su
Review №88

Great staff and Drs. Got some new specs coming. Very friendly, Im switching over from my old Dr for sure!

Da
Review №89

Great experience as always for my yearly eye exam!

Tr
Review №90

Wonderful staff !! Will recommend to family and friends.

Br
Review №91

Very nice people as well as great doctors!

Jo
Review №92

Excellent customer service. I would highly recommend them to anyone.

Tr
Review №93

Open on Saturday is a plus. And they were quick.

Ch
Review №94

Everyone was friendly and kind. Thanks TSO.

Ja
Review №95

Everyone is very helpful and nice.

Mr
Review №96

Great service!!

Sh
Review №97

Excellent service and friendly staff

De
Review №98

Very nice employees.

al
Review №99

Very friendly and patience

go
Review №100

Very friendly and close to my house

Information
31 Photos
100 Comments
4.8 Rating
  • Address:13135 Hwy 6, Santa Fe, TX 77510, United States
  • Site:https://santafetso.com/
  • Phone:+1 409-202-6554
Categories
  • Contact lenses supplier
  • Eye care center
  • Optical products manufacturer
  • Optician
  • Optometrist
  • Sunglasses store
Working hours
  • Monday:8AM–5:30PM
  • Tuesday:8AM–12PM
  • Wednesday:Closed
  • Thursday:Closed
  • Friday:8AM–5:30PM
  • Saturday:8AM–5:30PM
  • Sunday:8AM–5:30PM
Accessibility
  • Wheelchair accessible entrance:Yes
Amenities
  • Restroom:Yes
Planning
  • Appointments recommended:Yes
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