I called in for a eye problem and it was going to be the first time. I was able to get in a couple days later and had a great experience. Went back a couple weeks ago for a recheck and full eye exam. Dr Jonathan Botwin was very thorough, which I feel was the best eye exam Ive had in years. The staff is friendly and helpful. I recommend Botwin Eye Group

I walked in and immediately was greeted by the staff. They got to work quickly and brought me a stunning selection of unique eyewear to choose from. I didnt know where to begin, but I sure ended with success: I walked out with three pairs. Each of them more unique than the next, and the quality is excellent and they fit perfectly and look super cool! Sylvia and Marinda were exceptional at helping me. I cant wait to get my prescriptions made, so that I can show them off!

Dr. Jonathan is the best optician anywhere ... I feel he gives me his ultimate best attention when am with him and anytime for that matter. I’ve had concern with lenses in the past and in this consideration continues to give me his best attention at every level, especially concerning details involved in my prescription.I recently experienced Alonzo, technician, to be beyond talented actually gifted in his skill. He was able to reconstruct my extra nice frames after my puppy mauled them. I almost couldn’t believe his remarkable results. Additionally, I appreciate at best, perfect fit of my glasses, which he accomplished as well, too in his ultimate attention.Sierra assisted in my visit with selection of new frames, repair of last, and overall order. She is gracious and appreciate her kind and professional attention.Thank you much Dr. Jonathan and your highly skilled staff!Jackie

Dr. Botwin (Johnathan) has been my eye doctor since I could remember! Gives exceptional service and is always so kind and professional, HOWEVER. The staff at the optical needs improvement to say the LEAST people are not warm or welcoming. I came in to get my glasses adjusted nobody greeted me so I simply asked a question to see if I needed an appointment the woman I spoke to you as VERY RUDE said everyone was busy and they would get to me when they could. There is absolutely no urgency here. I am so disappointed. WHAT A SHAME.

Excellent COVID protocols including air purifiers, mask requirements, cleaning and the staff is vaccinated. Appreciate the teams expertise and customer service. I look forward to my visits!

Dr Jonathan Botwin is professional, prompt, courteous and in my opinion, the best doctor in town!Highly recommend!

Ive been a patient for 14 yrs. Love Dr. Jonathan! I had a recent problem where my eyeglass frames broke and I could not wear them. This happened on a Sunday of course but Monday morning when I called and spoke to Ray, he worked me in for Tues. morning. The frames were not repairable but Sierra was able to put my lenses into another frame and totally saved me! I cant see without glasses at all and didnt know what I was going to do but thanks to Ray and Sierra (glasses/lenses dept) I am good as new! The customer service at Botwin/Oculus Optical is always the very best. Thank you for taking good care of me, I truly appreciate it.

Dr. Jonathan Botwin is very nice, professional and knowledgeable. The office is beautiful, clean and they follow the Covid safety protocol. Very happy with their services.

I had an excellent experience choosing frames with the expert guidance of Ray. He helped me find a frame that really enhances my eyes. Sierra too, helped me feel confident in my final choice. The staff is professional and knowledgeable. The eyewear is sophisticated and stylish. I’m very happy with my experience and would recommend Oculus Optical to my friends and family.

Even with all the current covid restrictions they are very organized and are following all the safety protocols.Great attentive,friendly clientele service provided all throughout the office.Great team work.Dr.Jeremy Botwin was just phenomenal hes attentive, professional and extremely knowledgeable within his field.Thank you all for the excellent service.

I’ve been going here since I was a child. My parents come here and my grandparents come here. Ive never had an issue with anyone until recently. (Usually the staff has always been super nice!) There are two lady’s that work there are incredibly rude and snooty. I’ve never met people who work with patients that are so entitled. A lady by the name “dulce” was incredibly rude and not helpful. It was like pulling teeth to get her to do her job. I also work in the health field with patients and I would never treat my patient the way I was just treated.

Ray was exceptionally knowledgeable and professional with everything. 100% chance I will come back and Ill be referring friends and family!

Worst experience ever today. The eye glass department customer service has gotten even worse than it was before (did not think that was possible). I came in for an eyeglass adjustment and I felt like they really didnt want me to be there because I wasnt purchasing eyeglasses. Love Dr. Mark and his family (brilliant eye doctors) and will now take my and my familys business to another business in town (Buy local!) even though we have been faithful to Botwin for 5 years. I cant take the rudeness of the optical department any longer.

During the pandemic I needed the nose pads on my frames replaced. I spoke to Ray and he explained the drop box to me. I followed his instructions and called when I arrived. He fixed them up and I was on my way home in 15 minutes, without having to go inside. Great service, Ray!!

So the Optometrists are amazing but thats about it.The front staff is okay but the optical side is terrible. Rude, sarcastic, and seem to get irritated if you dont pick a pair of frames immediately. I think they kill the business for the office. Pushed me away for sure and made me feel uncomfortable/pressured.

Had a fantastic experience at Botwin Eye Group! Everyone there treated me with the upmost care. Doctors, optical and technicians performed excellent service.The glasses selection was phenomenal! Will be coming Back!

Martha at Botwin is incredible. She helped me to choose new glasses frames and was really in it with me - really caring that I made a decision that I would be happy with. I felt like I was in the best hands possible for what can often be an overwhelming process!

Extensive, high quality selection of frames! Customer service A+. Sierra was a delight! Knowledgeable and caring. I felt confident I was being provided honest, expert information. If your looking for frames and lenses do your self a favor and check this place out!

I have had unusual and major vision issues since I was a small child. My prescription is extremely difficult to both refract and make lenses for. Mark Botwin has always done an excellent job in getting me the best refraction to help me see as well as possible.Because I can’t see without glasses, one of their opticians, Ray Ortiz, picks out my frames for me. They are always perfectly fit my face and personality. A wonderful surprise when I first put them on and see what I look like. I love each of his choices! My most recent pairs of glasses just arrived a week ago. Already I’ve had many compliments on them from both friends and total strangers.This place has an excellent selection of frames and the highest quality assurance of any place in the Santa Fe area (I’ve been to 3 other optical places in this area). Ray is the best optician I have yet to come into contact with. He has improved the quality of my life by helping me get glasses that maximize the vision I have – he even figured out a way to help me have some depth perception with only one eye functioning!I am thrilled with the care I get here and wouldn’t go anyplace else.

Theirs is highly priced service, both frames and lenses. In recent months new personnel in the last year are not the sort of people one would expect in a high-end establishment.do not reflect that sort of establishment.

Fantastic experience. Great office and great Staff!!! Ray was exceptional!!! He took care of me right away and did a superb job on my glasses!! I will definitely be making this my destination for eye care and glasses!!!! Thanks Ray!! I highly recommend!!!

The communication is very poor with Botwin Eye Group. Ive had communication issues with both downtown and St. Michaels office. With not knowing if my glasses were ready for pickup, to not telling me that they are closed and I need to reschedule my appointment. If the office is scheduled to be open, but they are closed. Maybe they should reach out to their customers and make them aware of it or put it on their answering machine. But apparently it isnt worth their time.

The Botwin Eye Group is by far the best place to feel supported with the highest quality care from check ups to the most fashionable optical choices and professional advice. Ray in the optic shop was superb with helping me choose the right frames and was such a joy to work with. He is highly educated in his knowledge about designs. The entire Botwin doctor team are efficient and on time! You can’t go wrong with the Botwin Eye Group!

We used the online booking feature to request appointments. When I called a couple of days later, I am told that the earliest appointment is over a month away. When I asked why the online system allowed us to request a day that clearly wasnt open, she had no clue. What a waste of my time and my husbands time. We will find another opticians office which has a more reliable and real time system.

My whole family has been going to The Botwin Eye group for about 5+ years. Ive had nothing but the best service from the Receptionists, to the Techs, to the Doctors. Each one of us sees a different Doctor. My youngest daughter recently saw Dr. Jonathan. We were very pleased on how comfortable he made her feel, and how thorough he is with his exams. I myself see Dr. Jeremy and he is always so professional, and pleasant. Its an all around great experience. I highly recommend this establishment.

Excellent Eye Doctors! I have always had a great experience at Botwin Eye Group. Everyone there is very friendly and helpful, including the receptionists and nurses. I have seen Dr. Jonathan and he has always been top- notch. He listens to your concerns, and help guide you to what works for You. I actually love my glasses and the fitter was very helpful in narrowing the field (there were lots of good options). I highly recommend this group!

Excellent! Beautiful office, smiling staff, easy appointment. I also love the fun styles of glasses they have here. Sara in the glasses department is fabulous! Dr. Johnathan Botwin is great. He provided an excellent exam that was through and accurate. They take my insurance plan which is a plus too! Thank you for the wonderful experience getting my new prescription for glasses and contacts.

I called to schedule an appointment and the receptionist is so rude and doesnt know what she is doing... I called another Vision Provider and got an appointment... Dont use them....

Both my boyfriend and I have been seen at the Botwin Eye Group. The decor of the office is so nice, and stylish. The staff and doctors were very polite and knowledgeable. In addition to a timely and thorough exam, we were amazed by their wide range of frame styles. We are both very happy with our prescriptions and glasses. We will definitely be repeat customers.

Super efficient and friendly! Gave me alternative contact options that saved me about $300! $600 if you count for the year! Was super excited to learn I had other option of contact wear. Loved it highly recommended!

I had a medical issue with my eye, so I called the office and the staff was so helpful to assist me for a walk in visit. When I arrived at the office I was greeted with a smile and kindness. I met with Dr. Jonathan Botwin and he was very professional and his attention to detail was amazing. He was able to help me immediately and took time to explain every step of the procedure.Thank you so much to Dr. Jonathan Botwin and the entire staff for a wonderful experience!

After a lifetime of going to eye doctors, it wasnt until I started going to Botwin that I finally was able to perfectly dial in my eye issues. I am a graphic designer, so my sight is very important. Botwin is great starting from the minute you step foot into the fantastic office. It feels warm and classy rather than clinical and cheesy usually encountered in most optometrists. From there, the office staff is always friendly and helpful. Since Botwin is a family operation, all of the doctors are related and passionate about what they do. I have been seeing John Botwin for years. In this time he had nailed my prescription every time. And Holly in the contact lens department was able to convince me to try contacts and was patient enough to help me figure out the perfect match and to help me master putting them in and taking them out daily. I cannot recommend the Botwin Eye Group enough.

They are always so friendly here not to mention great at what they do. They are thorough and patient. The glasses a bit pricey but very nice. They will guide you through the buying process and are always spot on when it comes to what frames fit my face.Dr. Botwin is always so friendly and thorough. He is very professional.Would definitely recommend this shop and eye doctors.

Eye exam was good. The prices here are ridiculous. I paid for a specific lens that came incorrectly. When they finally came in they wanted to charge me again for the correct ones. They wanted me to pay for two pair one of which i didnt even want. Didnt even offer a credit for the wrong ones. The man who helps with the glasses told me i should have checked my receipt. I guess now I have to become an eyeglass expert as well. Time for a new eye Dr. NEVER AGAIN!

I recently went for my annual eye exam and saw Dr. Jon. The office is very impressive in both instrumentation and appearance. The exam registration was done online so it streamlined me faster than other places. The office staff was pretty friendly and the assistant advised me on what was going to be done. My eyes were dilated and told that everything was healthy. I enjoyed the experience with the staff and doctor. It seems like a pretty well oil machine in the process. I was advised that I didnt need glasses so didnt need to go through optical although they have some really cool and funky frames. I will be back in the future and send my family if needed.

My husband broke the screw in the temple of his Cartier prescription sunglasses the day before we were to leave on an International trip. I took the glasses to Botwin Eye Group, the technician was able to drill out the broken screw and replace it the same day. Thank you Botwin for such quick and helpful service!

I tried to order contact lenses on Coastal, and when Coastal contacted them, they said I’m not their patient. Are you kidding me? Please contact me and explain what happened.

Dr. Botwin is one of the most hateful people Ive ever known. I had been a patient since he was located inside Villa Linda mall. Once he moved into his new office I feel his attitude completely changed. In the waiting room in front of other people and his staff he completely embarrassed and belittled us. Needless to say, Im no longer a patient. Ive not ever been so humiliated in my life. If at all possible, I highly suggest you go elsewhere. Id like to think his sons might be able to provide a good experience. As far as Dr. Botwin himself, beware. DR. BOTWIN IS HATEFUL!!!

YGreat experience here, great staff, with very positive attitudes, you can tell they enjoy where they work, and are happy to be there, it really shows by their professionalism. My wife suggested I go there after she had a very positive experience thereNot sure what a lot of these other folks are talking about, just cant see it.Jeremy Botwin was very good, was very thorough in his explanations about what was going on with my eyes, and he had to give me a lecture about not waiting so long until my next exam, but he was very nice about it!On a side note, they have one of the best Navajo Rug collections in Santa Fe!!

Perfect. i had a perfect experience at botwin eye group. everyone i worked with was kind and patient. they have a fantastic selection of frames and—bonus points—the staff have a sharp sense of style and practical knowledge of their products. i hope that i develop further eye needs so that i have a good excuse to return!

A terrific experience! I highly recommend Dr. Botwin and his team. Ashley at Oculus was incredibly patient and knowledgeable in helping me choose the right frames. With both style and function, she was able to find the perfect pair of glasses for me. My family and I will be back in the future.

The worst experience I have ever had with an eye group. I was working with Martha O’Neil on my prescription sunglasses beginning February 13, 2014 and ending when I finally received my glasses on May 21, 2014. It took 3+months to receive my glasses, and part of the reason is because Martha forgot to order my new frames. On 3/19/14 Martha ordered my frames and said they should arrive in 7-10 days. That 7-10 days turned into months. I called Martha sometime in April to inquire where my glasses were, and Martha informed me that it was likely taking so long because they were on back order. I later found out that the frames were not on back order but rather Martha forgot to place the order. Thus, I was lied to about the situation which as a paying customer I did not appreciate. I found out from another staff member that any and all notes on this mishap were not documented in the computer system or in my file. Martha apologized about the delay and said she would place the order immediately and it would be another 7-10 days. The order that was supposed to be placed on 3/19/14 was now placed on 4/29/14. My frames came in but Martha did not have the lenses in the frames. She forgot that I had already approved the frames and that I requested not to see the frames first. Again, I experienced another delay. My sunglasses were finally ready for pick-up on 5/21/14.I am extremely dissatisfied with the customer service I received from Martha. I wrote a letter to Dr. Botwin and he phoned me on 7/30/14 in response to that letter and did not apologize for the experience and said he could do nothing to compensate me for the mishap becasue he would lose money and he cannot lose money.I find it incredibly inappropriate to have waited as long as I did for my sunglasses because of negligence on Marthas part and especially to be lied to because Martha wanted to protect herself and the mistake she made. This is the worst customer service I have experience since moving to Santa Fe three years ago.I strongly suggest finding another eye company and be treated fairly, timely, and appropriately.

I loved this office! I enjoyed the atmosphere, and the staff here are very friendly too. The doctor was very thorough and made me feel comfortable. He even made me laugh! I really loved the frames that they carried, it was so hard to choose, so.... I bought a few. ;) My family and I will definitely be back.

Once you walk through the door the staff is friendly and very helpful. Dr. Botwin was informative and professional. Overall my first time experience was awesome. That alone will keep my family coming back. Thank you for a great experience. The selection of frames is awesome by the way.

Whether its buying a new pair of glasses, lens or frames these folks are great. They are professional and thorough but just as importantly offer friendly welcoming service. Ive done business of both locations and the service at each one is top notch. Whether you need a minor adjustment for glasses for full service they do an excellent job.

Beware the Botwin Eye Group!They have what appears to be an insurance scam going. On your first visit, they tell you that they are doing a medical exam, not a refraction, and if there is any diagnosis (even no problems is a diagnosis), they wont do a refraction that day, and they will charge that appointment to your medical insurance provider. You then have to make a second appointment for your refraction, which they charge to your vision insurance. If you dont want to come back for a second appointment, you can opt to pay $75+ for the refraction out of your own pocket on the first visit (so theyre either going to get it from your insurance or from you). Naturally, they neglect to tell you any of this until youre actually there for your appointment. Ive been wearing glasses and going to optometrists for almost 40 years, and in all that time, nobody else has ever tried that. I walked.

I love coming here. Most professional MD I have ever encountered. The machinery, beautiful waiting room, and all of the nice staff make it an overall lovely experience. I drive down from Albuquerque just to come here.

Awesome experience. Beautiful and comfortable facilities with caring professional staff. Dr. Jeremy Botwin was especially great as he took his time to ensure both the vision and the health of my eyes.

The facility and customer service are very good. But, you will pay a very high price for glasses or even lenses. For a regular eye exam and two new lenses (and I provided the frames), I paid $730.00, which is ridiculous, honestly. Very, very expensive and really not worth the money. I will go elsewhere next time.April 25, 2018. I went to Botwin again because they are very good with prescriptions but after almost one month, I still have no eyeglasses. I had to call the incompetent Oculus optical group today to ask where my glasses were, since they should have arrived within 2 weeks. The lab apparently has polarized lenses on backorder and did not notify the optical group. And the optical group had no idea that I have been waiting for almost one month for my glasses. These people charge outrageously high prices for lenses. I expect far more from a company and will never use these people again. If I have one more problem, I will simply call my attorneys and file a suit against this group.

I would not give any stars, if it were possible, to the eyeglass folks at this practice. I waited 8 weeks for my glasses. The response has been sarcasm and contempt- like the mistakes were mine.They have remade my glasses twice after the first pair was wrong. Ordered July 7, and finally received them September 5. They will not return phone calls. Take your written prescription to another vendor.

I have been seeing Jonathan Botwin for over a decade. He is by far the best optometrist I have ever seen in Santa Fe. I absolutely love Martha and Ray in the eyeglass Department. However their prices are outrageous and I cannot afford to get glasses there.

The absolute best. Ive been having my eyes checked since I was in the 3rd grade, and this exam was not only pleasant and inexpensive (which surprised me, given their nice facilities), my new contacts are the most comfortable Ive ever worn. I wear mono vision, which means that I have one close eye for reading and one far vision. At 55, Im pretty thrilled not to have to wear bifocals yet!

I had problems with the glasses they ordered for me. I couldnt see well with them. They re-examined me and lenses were reordered. They are working to make things right. The staff is friendly and the atmosphere is very warm. I feel that the only downside is that there is a lack of communication at times. But otherwise, we have been happy with the service here.

Greatest eye group in Santa Fe. I was scene by John Botwin and he and his whole staff was very respectful and nice. I had never scene such state of the art equipment and I now have the best prescription I’ve ever had. I used to go to eye associates of New Mexico where every visit I had to wait at least an hour every appointment, service was awful and I thought that was all we had in Santa Fe. I wish I had found them years ago. I have referred all my friends to Botwin and I will never go anywhere else.

Dr Jonathan takes the time to listen to my concerns and answer my questions. Hes cool, hip, down to earth and makes me feel comfortable and at home. I want to give my business to a family owned & operated practice. His staff is friendly, caring and efficient; they actually enjoy what they do and SMILE! What a concept!! I highly recommend Botwin Eye Group! They are The BEST!!! Thanks for taking good care of me Botwin Eye 👓🕶 Group!! 👍🏼 Im a satisfied patient! 🤓😎

A shout out of THANKS to JAY, who was incredibly gracious and patient with my 82-year-old mother. We stopped by to “try on glasses” and Jay gave us all of the time and attention that she needed. The selection was amazing!

I come all the way from Albuquerque just because I trust this family of eye doctors more than anyone else. Thank you for the great service. I will always come here. Best equipment, most knowledgeable and super friendly.

I recently moved to Santa Fe and needed glasses right away since I lost my glasses during the move :(.... I had asked several people around town to see who not only had the best most fashionable glasses but also had a great doctor. Several people who I had talked to mentioned Dr. Botwins office. I scheduled an appointment and the receptionist was very helpful and kind as she was able to set up an appointment that week.... To my amazement the office and staff exceeded my expectations to what others had told me around town!!! And the optical was amazing! Not only did I have the best service I was guided to find glasses that not only suit my style but fit my need and want in a pair of glasses! I will continue the circle of word of mouth and as I meet and make friends in this beautiful city I will recommend this office.Great DR.s GREAT GLASSES and GREAT SERVICE

Dr. Jonathan realized the change in my eyes was related to a blood sugar issue. After a visit to my doc, he was proven correct. With proper treatment, two weeks later my vision cleared up, and Dr. Jonathan re-checked my eyes. It was his discovery that put me on a path to better health and better vision!

I went to see Dr. Mark when I was pregnant and needed to get both contacts and glasses before I went on FMLA. The facilities were beautiful and the staff was very friendly and helpful. Dr. Mark was great and didnt give me grief when I fessed up to my less-than-ideal contact habits. I was given the best brand for my lifestyle and then had a very nice woman help me to determine the best and most economical childproof glasses. I was given a written prescription for both my glasses and contacts, should I choose to go elsewhere. My contacts came in quickly.I had moved out-of-state and was visiting briefly last month when I had a make-up mishap on the set of a photo shoot which rendered one of my contacts ruined and my eye painful. I had neglected to bring spares with me, and also didnt pack my glasses. I called up and explained the situation, and even though I wouldnt be using them in the future, they checked to see if they had a sample of my prescription and brand on hand. They did, and it was only $15. I was able to swing by and pick it up in no time, and it saved the photo shoot and my poor eye! 10 stars!

They are good eye group and as other comments have stated the doctors there except for one of the sons are so monotone. They speak like if they were robots and hardly have an actual human conversation. I wonder what goes through their minds as they do their work. Obviously their passion for their job has faded.

My experience with the downtown location; my eye exam was very thorough, staff was friendly and the office was like an art museum. But, it’s been way over a month and I still haven’t received my eyeglasses and the communication been very poor. It’s a sham the only way I hear anything is if I call them…

The Best Optical In Santa Fe! Spectacular store with amazing staff (Lucia & Sierra). Would highly recommend this team to anyone looking for an exam or a few pairs of glasses.

Beautiful downtown office. Super friendly staff. Competent and kind doctor. Excellent selection of modern and fashionable glasses. This place is absolutely worth it.

A++. Excellent service in all ways. Professional adept staff. Beautiful environment. Perfect product. I will be back !

The front end staff were great. They made my visit easy and enjoyable. Not only will I be going back but I tell people about Botwin Eye Group.

Can not say enough positive things about Dr. Jonathan Botwin. While several doctors have refused to treat my sister dur to her complicated eye condition, Dr. Botwin has. His intelligence, guidance, personal attention, and dedication has given my sister her eyesight back. Our family is very grateful for Dr. Botwin.

I love the comfort and feel of St Micheals location. The space is well lit.The staff are all very knowledgable about the products and choices we can make in designing the perfect pair of glasses. Color choices and shapes can be interchangeable and I loved that too.The staff are kind and supportive, and helped me with choosing a style that was right for me. Infinite patience, and continuous one on one support. I probably tried on over 30 pairs and they helped me narrow my choices to one perfect pair.My friend, the staff and I had a whole lot of fun with the entire experience. I feel like they all care about customer satisfaction, and that is so pleasing to me!Cant wait to save up enough for my next pair. Sunglasses it will be!

I would not recommend them. Went for exam for eyeglasses. They were a bit pushy about selecting frames right away even though my eyes were dilated and gave me incorrect info about my insurance. I checked with my insurance co when I got home & got the correct info and then got some less expensive frames elsewhere with the prescription I was given. I could not see properly with the new rx and went back several times to try to get it corrected, but the Dr. insisted it was right according to the machine. Ended up having to go to another eye doctor who worked to tweak the prescription to get it right so I could see properly.

I walked into Botwin Eye Group/ Eyes & Optics last March (2014), after visiting several opticians in Taos and Santa Fe, with a very specific type of eyeglass frame in mind, heavy, round and black. I was excited to find that E&O had just what I was looking for. I knew what I wanted, but needed an expert eye to help me decide if they were the right proportion for my face, and did they reflect my personality? Thanks to Martha ONiel and her expertize, I now have a pair of those round, black frames and a pair of round, thin black frames and another pair of the original round, heavy frames in crystal clear, all with my bi-focal prescription. Three totally cool pairs of glasses (and two have clip-on sunglasses) that I am absolutely thrilled with.I rate E&O five stars, because I found them, and especially Martha, helpful and professional and knowledgeable. Plus they have a beautiful selection of eyeglass frames! My experience was excellent. I would definitely recommend them to my friends.

Great experience, friendly staff and great service! Good selection on glasses and contacts! Would recommend 10/10 to friends and family!

Great Experience! Dr. Botwin is knowledgeable and thorough, the staff is very friendly and the office is beautiful! What an amazing selection of frames, thankfully the staff was very patient with helping me choose a frame that suited me best. I wouldnt go anywhere else for an eye exam or glasses!

I’ve been here 5 minutes and no one even acknowledge my presence. I’ll revise rating if need be. .... Ok Sierra was excellent so I gave her a 5!!

The best selection of luxury eyewear in town! The staff, doctors and management are all super helpful and friendly! I would NOT go anywhere else. Best in Santa Fe.

Went in one morning with a very bent pair of Ray Bans, and Marinda fixed them perfectly for no charge! She was so sweet and it’s a very cool space, it was fun to try on the different sunglasses!

Wonderful, and professional staff. The Botwins always take time to make sure all my needs are met. They consistently provide excellent care. Plus, their selection of frames is far above anywhere else in town.

I love this place! Dr. J. Botwin is simply amazing. I had a big prescription and was told I could not have Lasik. Thanks to Dr. Botwin, he took me out of the hard contact lenses I had been in since I was 16 and put me in soft lenses (I was told I could not use soft), this allowed my eyes time to heal. Its been a month since my Lasik surgery!.Thank you!!

In any business I expect honesty, this place couldnt provide that. Its a shame. When I ordered my Glasses I was informed it would take 7-10 business day, 13 days later and nothing. When I called them they advised me to call my insurance. Which I did, however I was informed by my insurance it takes 7-10 business days AFTER its been shipped. 13 days later and now I have to wait another 7-10 Business days. After dishing out $300 out of pocket and suffering sever headaches because Im without my glasses, this is the last time I will ever set foot in this place.

Glasses are great but the services to get them was not professional service. I had to take my glasses that I bought from Botwin Eye Group to another local company downtown Santa Fe to get them fitted correctly. The downtown location was not satisfying as the one on Saint Michaels Dr. Where I usually get my glasses and contacts. After the service from downtown store, I dont recommend that location.

Great experience. Glasses came in quick and staff was courteous and professional. I love the new lenses and frames!

This outfit treated me so well with the process of replacing some tired lens. They replaced the lens twice with courtesy and professonalism. The first time was due to their placing the lens to high in the frame - their mistake, but they could have tried to talk their way out of it. They accepted that the lens were set wrong and corrected the situation by promptly replacing the lens.Then I scratched the replaced lens, not knowing that there was a warranty and just asked if there was anything that could be done to remove or reduce the effect of the scratch. They said they would be happy to replace the lens, and they did - promptly. They earned a loyal customer - Im not buying glasses anywhere else.

Jonathan is awesome. Locally owned and amazing people. Great customer service

Silvia and crew are outstanding had two pair of glasses, fitted and repaired

Friendly, professional staff. Incredibly helpful and attentive. Knowledgable doctors, and Holly was amazing helping me as a first time contact user.

Helpful staff and plenty of free microfiber cloth! Its a great place to get your eyes checked/dressed.

So, after clearing up a misunderstanding, they refunded the money I paid out of pocket, and will fix their processes to prevent a recurrence. I will be returning.

The dr was very knowledgeable great up-to-date technology front desk was a great help and caring Charisse very knowledgeable. Best place to get glasses in town

One day, while teaching in my university classroom, I lost my sight. I immediately contacted Dr. Jonathans office. Within mere minutes, I was headed to his office from Northern New Mexico. After the evaluation, I was headed toward surgery to repair a Macular hole. Dr. Jonathans knowledge, ethics, honesty, and medical training is superb! His practice is not only fitting his consumers for eye wear; he is also a gifted physician who knows the medical field and knew which surgeon to refer me to without jeopardizing my sight. I credit Dr. Jonathan with rescuing my sight, while in my 40s.A big Thank You to his staff who are not only professional, but who also reflect a deep compassion to those who are losing their sight, and who walk out of the office with big, thick glasses--and with dignity. Thank you, Holly! At every instance, I highly recommend Dr. Jonathan to the people of Northern New Mexico and beyond, who are in need of an experienced ophthalmologist physician.Mil Gracias! Doctorcito Jonathan

I am in Santa Fe for a conference. Had a issue with my glasses. Went into the shop and got fi fixed. The associate demonstrated what is customer service. Three Cheers!!! Keep it up!!!

Do not recommend coming here. I never write reviews but the experience here was A disgrace of a business. From when I first made my appt to leaving, it was a terrible experience. When I called to make my appt the lady on the phone was very rude. Day of my appt, I walk in to the front area to fill out my paperwork and arrive early as I was told. I am not greeted by anybody.. I have to greet the receptionist and mind you there were about 5 people in the front area, doing nothing. As I finish my paperwork she asks about insurance which I had been told they had already found and she doesnt sound like she knows what shes doing or talking about when explaining my benefits which I myself have checked with my insurance. She then calls who the office manager i assume to have been, to try to help who is even more ignorant than her. She is extremely rude, and is talking to me as if Im a child. Using big words that I dont think she even knows what they mean because she is making no sense. The opticians were super pushy on getting me to buy frames I didnt have time to take a good look at what I may have been interested in. This place is a joke and the service is an even bigger joke for this being a medical facility. As soon as I got my prescription I left and of course got my glasses elsewhere. Do not recommend in the least! I will not be coming back.

Friendly and professional staff, wonderful facility. My family has only had great experiences with the Botwins.

Great Job! Friendly Knowledgeable service. They cant be beat in Santa Fe!

Awesome experience for a first time eye examination. A clean facility and engaged faculty.

I am a physician myself thus I can tell good physicians from less then optimal ones! I practiced in Oklahoma - retired to Texas Austin area. I have a summer home in Santa Fe, NM. I could have my eyes examined, cataract surgery and optics made in Austin by large and prestigious groups. I chose to see the Botwin Eye Group for these medical needs. They set me up with the #1 Eye Surgeon in the USA for my cataract surgery - it went smooth as silk. I had a motto in my office - SEEK = Service Excellence with Exceptional Kindness - well beyond your expectations! From first telephone interaction with their receptionist - to checking in - the nursing Staff - The Drs. Botwin (Mark, Johathan, or Jeremy) to the Optics Dept. (Ray, Martha, Sarah) each EXCELL with expertise and kindness! Accolades to ALL!

The opticians are amateurs, and the manager is straight out of the God Father! Will never go back..

The doctors were awesome, but the lady who helped me at the front desk was very rude and expected me to know what to do and where to go, being a new patient I was very taken back. Everyone else was very friendly and helped where the front desk could not.

We will never go there again. Our granddaughter went in only given cheap glasses to look at. I had to bring them back when the lenses fell out a couple of days after we purchased them. The girl that sold them was beyond rude.....threw a bunch of frames in front of us, said choose from these and walked away.

Everyone was so welcoming, informative, and truly made the experience lovely!

Im surprised an employee left a review posing as a patient. Seems a little misleading.

Been going to mark botwin since i was 12 years old and still will not see any other eye dr. they are an amazing group.