5 Star Anthony Medrano will get a 5 Star from me indeed. True Export and Professional assisted me with my New purchase.

Had the pleasure of working with raul, Steve, and Matt.Raul and I were going back and forth for a while and he was very patient the whole time and answering any questions and helping me out.Matt went for a ride along with me and took the time to explain many things about the vehicle and I appreciated that he didnt try to sell me unnecessary things he just told me what was actually needed for my Maserati.I could tell that they were doing their best to get me in and out efficiently and took extra time to answer all my questions I could tell they really were trying to help me will definitely be coming back.

I saw a car online and went to see the car. First of all, they make it seem as theyre doing you a favor by selling you this car. It took about 5 hours to see the car agree on a price then for them to go back on their word. We initially disagreed on the price and I was going to leave, but the manager changed his mind and agreed on my offer. I had some conditions with the agreement and he said no problem. They ran my credit to start the financing then changed their mind on the negotiation because of one of my conditions. So in the end, I walked out because they wanted to raise the price even though the initial agreed upon conditions were all included.

Stephanie was a great in helping me purchase my new vehicle. I would recommend asking for her, she is very knowledgeable and has a great personality. She made my purchase a fun experience!

Stephanie A. was very outgoing and prompt to information. Recommend her when you stop by.

Worst Experience EverI saw an add for a 2018 Maserati and made an appointment to test drive the car. The car was beautiful and the salesman answered all my questions. I was then asked to sign a form agreeing that I test drove the car and liked it and that if the we could agree on a price I would buy the vehicle that day.The ad is attached and the vehicle is listed for $55,775 the ad also states the vehicle is certified. After going back and forth the sales manager presented a cost to $61,000 higher than advertised which did not include the additional $5,998 for the warranty it was advertised with.The sales manager explained they would lose $6,000 if they sold for the advertised price. I walked out an left after wasting several hours of my time. The salesman called me while I was driving home and back on the highway. The General Manager now agreed to sell the car for $2,000 over advertised price, but would not include the certification that the car is advertised with. The sales manager told me it was because I was not trading in a car or financing with them. So I wasnt providing them any way of making money on the deal.This is False Advertising and is Illegal. I will also post a report with the the better business bureau.Stay away from this Dealership it is a Scam!

I had the best experience at Ziegler Maserati in Schaumburg. My sales rep Stephanie was awesome and very helpful with all my questions and concerns even days after my purchase. They truly do stand behind there vehicles and give outstanding service. Gabriel was also extremely helpful. Thank you guys so much. Will definitely be coming back in the future.

Just when you think that all car dealerships are the same, I get shocked. Ziegler Maserati delivered on their promise in all aspects of the car buying process, including customer service, followup and price. Stephanie was our sales person and she was awesome! She was sincere and not pushy, very transparent and honest.

Just finished purchasing my second vehicle from the dealership. Stephanie has been amazing throughout the process both times. Best car purchase experience I’ve ever had. I highly recommended stopping by Zeigler and asking for her if you’re in the market for a new vehicle.

The worst managers and sales. They dont know what is the difference between professional work and making customers satisfied.The financial manager hold us for 5 hours then the car got sold to someone else even we got approved right the way. Very bad experience

Extremely Poor customer service!I have purchased a Maserati in early 2020 and have been following on few important things for the last 1 year via emails/phone calls but the branch manager Gabriel and the agent who sold the car are clearly not responding. This is completely unexpected especially from an elite car showroom company.

This was the best experience Ive ever had at a dealership. My salesperson Stephanie Athans was great. She presented me with all my options and helped me get the best deal.

I just bought a car last week and the sales associate who helped me was Stephanie Athans. She was terrific. She answered all my questions, followed up with additional info when I asked for it, made sure I was able to communicate directly with her manager when it came time to decide and was a big part of the reason I bought the car. Thanks.

Great experience and everything was done in a timely manner. Highly recommend!

Worst service ive ever experienced out of any dealership. The service manager Raul should be working at a Honda dealer, treated everyone like hes better, rude to his customers, and has no idea what hes talking about when it comes to the cars he services and sells. Brought my Maserati in for some work and after 3 days they couldnt find the obvious suspension and engine issues. Then he had the nerve to hand my car back filthy from salt and snow when it was clean upon leaving it. Along with 2 used COVID masks thrown around my car. Tried to complain to the GM who just never answered my phone calls. Will not be giving this dealership any more business and I recommend you dont either.

I dont really leave reviews often but I was floored with the above and beyond service that Stephanie athans gave. bought a alfa last month only because of her. keep up the phenomenal job I will be back to see you with my future purchases.

A bit of a long process but my salesman Elman was super nice. We had good conversation swhile waiting. I might come back in 5-6 years to get a new car.

Our sales man (George Stratikis ) is so professional and great for explaining everything about the car.We loved him so much and we bought the car from him knowing that he know too much about the products.Excellent job George.

Worked with Steph she’s amazing!

Very easy to work with. Knowledgeable sales people and no nonsense management.

This is the second car I leased from Zeigler Maserati. I came back because of the service and the above and beyond treatment. Thanks to George Stratikis (sales consultant) for making my purchase a pleasant and seamless experience!

I saw an ad on cars.com for a 2017 Maserati and in the ad in two places its noted that the car is Maserati Certified which means a really good manufacturers warranty extension, which I am looking for is included. When I call about buying, Im told the car is not certified but for $5000 more I can get the certified warranty. Doe this sound like bait and switch to anyone else out there. Set the bait in the ad get the people in and switch the deal and then up sell for $5000.more. The ad is posted see for yourself.Yes he did reach out to me and offered the car at something over $43,000 I guess Im stuck because in my business if I advertise something I dont get to tell a customer someone made a mistake, you dont get the advertised price. I have to deliver period on what was advertised.

Great customer service and Stephanie Anthans makes your dream car to be taken with you!

Elman, is the best!!! He wasn’t pushing a sale, very gentle and we had a pleasant experience from buying this car. Everything was smooth, calm. Next time buying a car we will definitely come to this place first to Elman.We bought a car two months ago and have enough time to test it (Nissan Murano 2016).

Everything is possible. This is empowering motto that you hear on the floor all the time. You can buy high end car in many places. What sets this place aside is unique level of service, attention to detail, and very pleasant stuff. Christina J. is the best out there, no doubt. Such a pleasant personality and high level of professionalism. Management is great too, I had some concerns and they were quickly addressed.

Stephanie helped me out while I was there! She was great!

Stephanie helped me when I was there she was great 👍

We went into the dealership with really no intention of leasing a new car. Our salesman Hector came out started talking to us and a few hours later we rolled out in the Maserati Grand Turismo Cabriolet, an absolute dream car. Hector and George did everything possible to get us into that vehicle. Everyone in the dealership was so nice and great to work with. They even started the car inside the dealership just so my husband could hear how great it sounded in sport mode! 🤣🤣. I really can’t say enough about these guys. If you want a Maserati, this is THE place to go and buy it!!

Love my vehicle and the team is outstanding

George was one of the best people i have ever dealt with at a car dealership. Knowledgeable, helpful, and truly a great representation of the Maserati brand!

Really appreciated the service of this company! I spoke with Christina J. and she was very helpful and informative. It’s awesome to speak with someone who is knowledgeable and polite - representing the company in a really positive light. This company is strongly focused on a great customer experience. Definitely recommend!!

Oh wow. You would think that places that sell high end cars would only care about profit and how to rip off and scam wealthy buyers. Not here. I got great selection and Christina was very patient explaining to me specific info about the car i was interested in. Got a great deal and post sale service experience was great. I love my Maserati !

Aurelio in service is the best! Always have had great service!

I worked with Peter and the great team at Zeigler Schaumburg for my 2019 Levante purchase. They are super friendly, fair, and provided fast and complete service during the buying process. Love the car and will come back for Jeep (next door) soon!

You guys have awesome service. Your employee Christina J, was very helpful and informative about what car suits me best. I would definitely buy another car through her if I could. I always feel very welcomed every time I come in.

The service I had received from Christina was beyond my expectation! She was able to answer all my questions with out any hesitation! I had a pleasure talking to her. I recommend everyone that has car questions ask for Christina. Shes awesome!

Great service, Stephanie was very helpful

Stephanie was awesome and very helpful!

I had a good experience with Nicole by phone. My husband and I will definitely be in to test drive. Its been awhile since Ive had a pleasant experience.

Called 3 different times to to schedule a service appointment to fix a recall on my Maserati. I was always transferred to service department and Left voice mails and never received a call back. Haven’t bought a car here before but the service department would definitely keep me from ever going to this dealership.

Talking about customer service! I am really happy with this location, specially with Christina.Shes very professional. No pressure or gamesmanship.Beautiful cars, great service, nice people.This is the place to buy a car from!

The worst dealer ever

Very disappointing! We just picked our Ghibli from your service. Paid quite a bit $$$. Car is not washed, not vacuumed, nothing! I used to service our Lexus and Porsche before and Always picked the cars in spectacular condition. What brand do you represent? You should be ashamed of doing such a poor service!

Very prompt, professional and personable. Nicole was very helpful in getting me to the right place. She really knows her stuff.

I don’t know about sales but DON’T COME HERE TO SERVICE YOUR MASERATI. They left stains all over the interior, said they did a tire balancing and charged me over 300 dollars for it but turns out THEY DID NOT DO IT.

In the process of switching from an Infiniti to a Maserati and have been in contact with Christina J. Only hearing amazing things from friends and family about her and how she treats you. Can’t wait to buy a car from her. Any questions I’ve had she’s quick to know it and what a great experience. Thanks Christina :) have a great 4th.

Top level service and very clean.

Just purchased my first Maserati last week and I was very satisfied with the whole experience. My sales guy Peter was very kind and friendly and he seemed to know everything about the vehicle I highly recommend you ask for him if you are interested in buying a car from Zeigler.

Excellent customer service. Not pushy just pure knowledge. Front desk reception was pleasant.

Can’t these guys enough! Aurelio and Mark took care of everything and made the experience stress-free. Thank you very much!

Christina was amazing to work with! Super personable! would buy from her again in a heartbeat!

Worst car experience ive ever had. Zeigler is filled with lies after lies..I would not recommend this dealer to anyone, stay away

I bought a brand new Maserati Ghibli, went to get it serviced because of a check engine light!I wanted to get a loaner vehicle while my car is being in service and I was told to come back in 5 weeks! They told me that they are fully booked!I drive this car on a daily basis and I need it! It seems unfair to me considering how much I spend on it.The attitude was disrespectful! Customer service - non existent!

The people that work at Maserati are hardworking and friendly. Christina J helped with all my questions and pointed me into the right direction. Thank You

We got off to a bad start because the saleswomen seemed irritated right from the outset. She still did her best to help, but her knowledge was wide in breadth and narrow in depth. She memorized the Maserati Sales Handbook cover to cover, but was noticeably uncomfortable going off script, which made our ability to decide between competing cars much more difficult. She was equally aloof days later when we returned to look again. When attempting to negotiate the price of the car, they would not reveal to me the sales price, just the final payment. When I pressed harder, they revealed the INCENTIVE-ADJUSTED sales price, but refused to tell me what they were actually selling the car for. They even compared that incentive-adjusted price to the cars invoice price, a deceitful approach I havent seen in a while. The saleswoman trying to broker the negotiation just further confused things; putting her in the middle is not helping their business. This was my 6th car purchase since 2016, and Zeigler Maserati was easily the least transparent negotiating experience Ive had. We ended up purchasing our second favorite car exclusively because of our distaste for the sales experience at this dealership.

We just bought a 2019 Alfa Romeo Stelvio with Stephanie at Zeigler Maserati, Alfa Romeo and Fiat. This was BY FAR the best car buying experience we have ever had. The car was clean and ready before we arrived. Stephanie had Starbucks ready too?! She knew every option on the car and got us in and out at lightning speed. We also met Greg in service who walked us through the entire vehicle and planned for future maintenance and Gabe and Charlie in finance who got us the lowest rate possible. We got a great deal and had an even better experience. I would highly recommend shopping at this dealership. Ask for Stephanie!

I just took delivery of my new Ghibli S Q4 over a week ago and absolutely love the car. The performance and handling is amazing and the car definitely feels unique, exclusive, and just special in comparison to the now dime a dozen German competition. Ziegler Maserati is very conveniently located, new and modern facility with a large selection. I got exactly the car I wanted at a great price thanks to my sales person Chris Shah and their coordinator Leanne. They were both very courteous, knowledgeable and I would highly recommend them to anyone considering a Maserati.

I walked into this dealership thinking this is going to be nowhere as good as a BMW dealer but i was wrong it was just as good and maybe even better! Christina was very helpful and got me walking out the door with a brand new Ghibli!

Best service I got at Maserati provided by Christina J. Thank you! Great experience.

My wife and I were very happy with the way Maserati treated us and the help we got from Christina J. Thank you.

Two things matter for me- FC arsenal and nice Italian sport car. I can not control the fate of premier league club but I can surely chose the best sport auto piece at best dealer in Chicagolans. I got test drive arranged and receive nice consulting on future possible Maserati wonder. I will be coming next year to make the purchase. Great sales guys and presales staff !

Had so many questions about where to start with one and Christina Jaworski was able to answer all of them. A true professional.

My Maserati was serviced in early May because it was running rough and engine light on. They charged almost $1000 for routine oil change and replacing a $50 flap. The engine light came back on within a week.They couldn’t get me back in for service until June 20! A 5 week wait.I understand that they have lost a technician but the customer service reps Do not provide premium service. I’ve been very happy with another maserati dealer in Chicagoland, despite a 20 minute further drive. Ziegler has lost my business.

Maserati is a something I only could dream about. Christina Jaworski addressed all the concerns and helped me made a decision. I highly recommend Christina and the whole team to everyone.

Im sorry, I dont remember the name of the lady working, but I believe she may also be the manager... Was incredibly knowledgeable & accommodating to my partner and myself. Although we decided not to purchase a Maserati, anyone who is considering buying one, definitely go here.

Great customer service! Bought a car here awhile ago and loved it ever since!

I had a great experience here all of the salespeople are very nice and they treat you like family i will definitely come back here !!!!!

Not a fan of Maseratis personally, but my mind changed when I came in here and talked to Christina about leasing a GranTurismo. It was a very professional transaction and she was extremely helpful and knew what she was talking about when it came to Maserati’s.

My experience at Zeigler Maserati was a very pleasant and enjoyable one. I had the pleasure of dealing with two sales associates, Leanne and Peter. They weee both very knowledgeable and went above and beyond to make sure I was happy with my first Masarati. I would highly recommend bringing your business here because they not only appreciate their customers very much, but they’ll ensure you leave satisfied and very much in love with the car you bought. It was an overall fun and extremely pleasant experience!

After much research, I found the exact Gran Turismo MC that I aspired to own at a great price in comparison to other dealerships around the country. I pre-arranged a test drive since I was flying from Atlanta. Chris Shah was the salesman I dealt with. I purchased the car and was out of the dealership in plenty of time to catch my flight back to Atlanta. Chris took of the paperwork with my credit union and made arrangements to ship to the car to my home in Miami. The car was shipped enclosed and arrived a day late (due to overheating on the truck). The transportation company keep me informed of the status daily. Chris and Zeigler team were pleasant and efficient as well as the transport company. I sincerely appreciated the fact they were considerate of my time. I would highly recommend this dealership.

Thanks Christina for treating me and my family so good :)

Horrible dealership!! DO NOT NEVER BRING YOUR CAR HERE !! Never !!!Employees they DONT CARE about you or our vehicle.I went there for 3 times ( only reason is because 1 mile away from home ) THEY NEVER treat me with respect, always waiting and waiting and waiting.. TO SERVICE YOUR VEHICLE YOU HAVE TO MAKE AN APPOINTMENT between 5~6 weeks before .. it’s ridiculous...GUYS DONT COME TO THIS DEALERSHIP !!

This is the place you should get your car. Professional, not pushy, honest and friendly people work there. There no “crazy dealership games” 👍🏻 Price point is the best. I went to multiple dealerships before I decided to order my Maserati Levante GTS here and did not regret even for a second! We are so used to the thing that there is supposed to be some kind of catch when everything goes smooth, that you cannot beleive it when people do what they promised without any “last moment surprises”Thank you Leanne, Kathryn, Peter and all the people who let my dream come true👏🏻

Arranged an appt. for 10 AM and stated I would wait since it was a simple oil service. I was told it would take about one and one half hour with the car wash. I told them no car wash, it was just detailed.Arrived at 10:03 AM and waited about 15 minutes before somebody came to assist me. 10:45 AM my car is taken to the work area. 11:20 the service manager comes to tell me hes going to give me a loaner because theyve decided to do the 6 year service instead. I told him it was done in November and I only came for my oil change that was already 20 minutes late. 12:05 PM I see my car with water spots, swirl marks and pieces of some type of rag or duster stuck under the Pininfarina and Maserati emblems on the sides of the car.Over two hours and $385.00 to change the oil, filter and tell me that my care is very well maintained and now it will cost me another several hundred to have my paint corrected. I will never do business with these people again. Felt more like visiting a used car lot than a Maserati dealer. Ive never had this problem with any other Maserati, Porsche, Mercedes or BMW dealer.

Bought a used Maserati sight unseen from Peter. The deal went very smoothly, and the car was top notch, exactly as described. These guys are a pleasure to deal with.

Good place for expensive cars. Had very pleasant experience. Not pushy and nice staff.

Excellent place and lots of vehicle in stock process was easy and I will definitely recommend

Nice dealership. Great selection of vehicles.

Alfa Romeo and Christina jaworski provided great service

We went to Ziegler for our new Maserati because of the fantastic service we received at their BMW dealership. Leanne, their online salesperson, was awesome- very friendly, helpful and knowledgeable. Once we arrived at the dealership it went downhill. The salesman (forgot his name) for the Maserati was condescending and arrogant. Telling me what I do and dont like, including colors. The sales manager was rude- to the Fiat saleswoman and to us. They lost the sale, no way we will buy from them. Too bad because it hurt Zieglers reputation with us and anyone we talk to.

Best location to go hands down.

Ask for Christina. She’s the best!

I went in there with the intention of purchasing a Dodge Ram 1500 4 by 4 for $10,950... They informed me because they cleaned the truck up and got it ready for sale they would have to charge me another $1,000, then they said that due to the age of the truck that they would have problems financing the truck, and misrepresented my credit score I know exactly what my credit score is, I have an app in my phone that tells me from day to day... Then they directed me next door to the new car section saying that they would have something over there that they could FinanceSounds like bait and switch to me..

The Greek guy is an amazing sales person.

Helle there, This people are very rude and unprofessional. Here is the situation. I bought a brand new car two months ago and since I had a issue with the alignment, the car is pulling to the left so I contacted James E. from service department just to realize that I need to pay $235.00 for alignment, really ? the car have 3,300 miles on it,... We talking expensive car and their service that sucks. I dont recommend their service in any means, I would never come back to service any car there... This is far the worst experience I ever had with the service department.

I was looking for a Maserati GT MC Centennial online and I found Zeigler Maserati of Schaumburgs website. I submitted an inquiry through their contact form and within 30 minutes I was speaking with the Sales Manager, John Douglass, the most passionate and honest individual Ive ever spoken to in the industry. Mr. Douglass was incredibly helpful, patient, and instrumental in the purchase of our car. I will definitely be purchasing our next Maserati from Zeigler Maserati of Schaumburg. Leanne Van Gronigen, the Business Development Director, was also a joy to work with. She was very helpful in the sales process and is very knowledgeable when it comes to Maserati cars. I love these folks. My wife and I couldnt be happier.

Vroom!

Great service but lease deals are not the best.

TOTALLY INEPT. As its a 4 hour drive to Zeigler from where I live, I didnt want to make multiple trips so I asked the sales manager to have their mechanics go over the convertible Maserati I was interested in. I was told their mechanic checked out the car and everything was good, well except the rear window fell out on the drive home. I bought the car from them on April 4th 2017 paid the licensing fee but my license plate never arrived. After numerous emails they finally wrote that they submitted the paperwork on the 18th, I bought the car on the 4th, it took 2 weeks to turn in paperwork, sure didnt take them 2 weeks to cash my check. Three weeks later still no license and the temp had now expired. I called the manager who sent a document showing they did request the title from ATC (Auto Title Corp) on the 18th except, ATC wrote back on the 21st saying they needed the odometer reading, Zeigler screwed around for 2 more weeks before responding to ATC. Its now been over 6 weeks since I bought my car and I still cant get the plates. This is the worse customer service Ive ever encountered from any car dealer, I guess I expected more from a Maserati dealer. First and last car Ill ever buy from them.

LeAnne worked with my husband over the phone and invited us to come out and test drive Maserati Levante. The day we got there, LeAnne was not there, and even though she had informed another sales person to allow us to test drive a car, he refused saying it was the only one in the show room and could not be taken out. I was furious. LeAnne called again, and actually brought the Levante at our home so we could test drive it. We custom ordered the car based on our specifications and when we went to get delivery of the car, it was a smooth process. At that time, we were told that we would have SiriusXM for a year. However, after 2 months, I get a notice saying its expiring. Worked with LeAnne and Maserati agreed to pay a full year subscription for us. I would definitely work with LeAnne again.

Beware AUTOFRAUD!....I paid top dollar for a used 2012 Maserati GT convertible from this dealership about a month ago and they lied to me that it was accident-free. According to Carfax and Autocheck which I pulled up on my own recently, it was involved in a serious, disabling accident in 2013. The dealership claims to have not known about it. BS! Rare, high-end exotics are never bought and sold without knowing about its history. Now, my cars value is significantly reduced because of its negative history and the dealer refuses to do anything about it, only that I trade up to a much more expensive vehicle so that they can line their pockets. AVOID this dealership at all costs!!

I picked my new Ghibli S Q4 last weekend and simply love everything about it. It has everything I wanted like performance, power, handling and the differentiating factor from its competitors. I worked with their best sales person Chris Shah who knows this brand very well plus knows how to help their serious customers make their decision without any push. I checked other dealership like Naperville, Field Maserati and they are no match to Zeigler. I highly recommend Chris Shah@Zeigler Maserati at Schaumberg for anyone considering Masarati.

Worst customer service .. you simply cant trust this people!

I had visited Zeigler Maserati after I had went to dealerships in the area looking for a new car. I had looked at Mercedes and BMW. My last stop was at a dealership that looked unique and different. I had the pleasure of dealing with Steve at Zeigler Maserati. Upon speaking with Steve, I learned they had just moved into their new building. They were very knowledgeable about Maserati and I was soon driving a Ghibli for the first time. I am proud to say that I cant wait to pick up my new Maserati Ghibli S Q4 this weekend! Thanks to Steve and Jim Ellis at Maserati in Schaumburg.

Horrible, nasty service!Buyer beware!Theres a reason why they make you sign mediation agreements in case of a law suit.John Douglass, the general manager is a hostile screw up and will refuse to remedy his mistakes, or those of his employees. I recommend any other dealership but this one.

Stay away from this people ! Maybe they use different accounts to rate them positive... Stay away!

I drive through to see all the cars I cant afford because #college super nice lot though.

Thank you Christina for taking care of me and my family!

Don’t stand behind the warranty. It’s a scam .

Great customer services !!