I recently purchased my first BMW from Patrick BMW and had a great experience from beginning to end. I cannot say enough great things about my salesperson Will Wells. He guided me through the entire process from ordering exactly the combination of colors / options I was looking for to keeping me updated throughout the shipment of the car from overseas. Will answered all my questions and was transparent throughout the process. When the day came to pick up my car all the paperwork was in order and ready to go. I had a tutorial with the BMW Genius team to review all the functions of the car, met with the finance team to complete paperwork and was out the door in my new Z4! I would highly recommend Patrick BMW to anyone looking for an exceptional car buying experience. Ask for Will Wells - you’ll be glad you did!
I purchased my new 2022 BMW X4 30i about a week ago. I was extremely pleased with my experience at Patrick BMW, starting with the appointment over the phone all the way to when I drive my car out from the dealership.I had to order my X4 and my salesmen, Angelo Tramuta (Senior Client Advisor) made the whole entire process super simple and quick. Angelo was on point with communication and always kept me up to date of where in the process my vehicle was at. He even gave me a flower bouquet for me to surprise my wife when I get back home (EXTREMELY AWESOME).As for the car ordering part, I was expecting the car to arrive at the dealership 4 weeks after the production date but it came WAY FASTER than what I expected, which is another factor that Im please. I will definitely recommend my friends to come here and I will also be back for another purchase soon.
I just purchased my BMW this past Saturday and I received everything I was looking for at the price I wanted to pay. I worked with Don Lyons who was very patient and kind throughout the entire process. He even followed up with me on Monday to see how everything was going with my new X4. The process was fairly quick and easy. They did all of the work for me and pretty much all I had to do was sign and drive. I love my car and absolutely loved the service. I will definitely be back to make my next purchase!
Worked with YUSUF, it was a great exp and would recommend them. took a little longer then i thought but i believe that was because of the number of cars going out the door. The car i bought had a minor scratch and after detailing it they touched it up...can barely tell...and they replaced a plastic piece that had scuffs. Again, great to work with.
We recently purchased a 2021 X3 from Patrick BMW. It had been 10 years since our previous experience with Patrick. Nothing has changed - they are just as professional if not more as they were in 2011. Brian Parker (Client Advisor) was excellent. He listened to our needs. While most dealers had a depleted inventory on 2021 X3s, he promised us he would find a car and ultimately had one shipped in from Iowa. Thanks again to everyone @ Patrick !
My husband and I are very pleased with our new 2022 BMW Series 3 vehicle. But more so pleased with the customer service we were provided. Our client/sales advisor, Will Wells was amazing. He walked us through the process and was able to help us get a great deal on our trade in. We left the dealership happy. To top the cake, the car mats that came with our vehicle was not available the day we purchase the vehicle. Will drove the mats to our home the next day. I recommend Patrick BMW to anyone. But please ask for Will. He gets the job done.
Purchasing my BMW X5 MSport 2021 from Patrick BMW was a breeze. I was very fortunate to run into my Angelo Tramuta who was outstanding, honest to a fault. He was all up front with his pricing which was the best by far of three I got. He answers all of my questions and made sure I have all the information to make my decision. If it wasn’t for Angelo, I wouldn’t know about all the BMW seasonal discounts. He resigned my name to get them before I was aware so I can get the best price. He orders my BMW which wasn’t available from the factory and made sure I was updated during the waiting period. If you need a great honest deal with outstanding service go and see Angelo. My next car will be through him and through Patrick BMW.
We purchased my new 2022 X5 40i M-Sport from Patrick BMW a week ago, and are very happy with my total experience. Our salesman, Don Lyons, was fully invested in my complete satisfaction, as was everyone else that I met at the dealership. Zain Merchant, the Finance Manager, was a stand out in the total experience as well!Everything there was first class, including the facility, the people, and the product. We feel completely confident that we chose the right location to make our purchase, even though were from southern Illinois, which is about a 5 hour drive away.I should also mention that we absolutely love our new 2022 X5.
We had an excellent experience with Patrick BMW. We worked with Angelo, and he guided us through the entire process. We ultimately ended up ordering our X5, and Angelo was communicative and helpful throughout the process. Their service was head and shoulders above other dealerships that we assumed were comparable. We are very happy!
We found the used suv that we had been searching for the last 4 months. We live over 1-1/2 hours away, but it was worth the trip. Our salesperson, Mike Wilson, was professional and pleasant. He was multi-tasking, as they were short staffed that day, and did a great job keeping the process flowing. The finance process felt rushed and we ended up calling the next week to understand some of the charges that werent explained. Overall, we are pleased with this dealership and recommend them.
Purchased my first Mini Cooper from Patrick BMW. It was a great experience. My sales rep Matthew Kinsella was awesome. He kept me up to date on my cars progress as it was on back order. Matthew was very knowledgeable about my Mini and could answer all my questions. Zain Merchant the finance manager was also great. He went over all our options and it was not high pressured. Zain also found us a company that gave us the best interest rate. I would highly recommend family and friends to Patrick BMW.Thank you Patrick BMW for the best car buying experience I have ever had.
Patrick BMW has a knowledgeable staff of salespeople and tech service personnel. I have been a customer for at least 10 years and will continue to be one for years to come. BMW vehicles are fantastic, and like anything need to be maintained so the last for many years.
During this weekend I purchased a Mini at Patrick BMW.I have to say the experience was so great my sales person Mathew was so wonderful he answered all my questions and made the experience so pleasant I must say the whole staff was wonderful and helpful .Overall very satisfied I cant wait to let all my family and friends know about PATRICKS BMW.
Don Lyons was very helpful throughout the process of me purchasing a used car. He and a colleague even drove the purchased car back to my residence, which was enormously helpful. I highly recommend Patrick BMW for your car purchase / trade-in, and if you decide to visit them, make sure to ask for Don.
Let me start off by saying this dealership was great! I dont even write reviews but I felt like they earned every word I am typing.I had a bad experience at another BMW dealership in the Gold Coast area so by the time I got to Patrick BMW, my patience was thin. I went in and told them exactly what I wanted, how much I had to put down, and if they could not help me I was unwilling to drive all the way out there (it was a 45 minute drive). Veronica was very patient, responsive, and gave me the information I needed before arriving at the dealership to view a vehicle yesterday. Upon arrival, I was greeted by the receptionist and then Gary came to grab me so we could test drive the truck. Let me say he is the most friendly, funny, all while being professional sales rep. I have ever encountered. He was very patient even though I was kind of moody lol. He was very knowledgeable about the vehicle and we tested out different aspects of the vehicle together. After we returned, the numbers werent quite in my budget so I was very disappointed. The finance individual (I totally forgot his name but he was awesome, my apologies if you read this lol), was so professional and straight forward. He ended up getting me to the price point I needed to be in and apologized for any inconveniences. I ended up purchasing the vehicle and driving it home today. Gary even gave me flowers and two Patrick BMW key chains!! Overall, my experience was great and I would recommend this dealership to anyone looking for a luxury vehicle and a luxury experience.
I have had great experiences with buying my previous two Mini Coopers at my hometown Mini dealer. This time, due to the bizarre market conditions, I needed to look for a dealership that had some stock elsewhere in the Midwest. I reached out to 6 dealerships in 4 states with questions. Patrick Mini was the only one to respond in a timely manner. I had to drive 5.5 hours to get to Patrick, but it was worth it. My purchase experience from driving several models, to learning all of the options and features, to dealing with out out state taxing and title transers, even the financing discussions were fantastic. I felt like I made great new friends that day. Anna and Zaine were really accommodating and not once did I feel uncomfortable in the process. This surpassed any car purchasing experience Ive had.
BEST PRICE AND PLEASANT CAR HUNTI bought my 2022 330i here. Our salesperson Brian was amazing. Competitive price and not pushy.
I enjoyed my experience buying a used Mini Cooper this weekend. The sales person (Matt Kinsella) was great, really explained everything I needed to know and was passionate about the products.I guess I have forgotten how long the process to purchase a car takes! Thats the only thing keeping me from a 5 star rating. Im definitely looking forward to the post-sale Patrick Promise. My husband purchased a BMW from them a number of years ago and I remember them being very easy to deal with for service.
Michael Urbano was great in assisting me with purchasing the Audi s3 they had. Would reccomend Michael.
This is the best dealership I have ever been too! They will not make you walk away disappointed, they truly care for their customers and work with them to make an amazing experience. Anna and Dimitri were wonderful and so easy to talk too. I’d recommend this place (and their cars) to anyone! Finally was able to get my dream car on a budget :)
My experience from start to finish with Patrick MINI/BMW has been fantastic! From the start, they were incredibly friendly, helpful, professional and not pushy. I had a lease with another dealer that would be ending prior to when my 2022 MINI would have arrived. They (Ivan and Noe) went above and beyond to offer me a loaner, while expediting the arrival of my new car. Once my car arrived, the process was straightforward and Noe did a great job ensuring my questions were addressed and that I was comfortable and familiar with my new vehicle. The dealership service offerings are also extremely beneficial and accommodating. Best car dealership experience Ive had and I look forward to continuing to work with Patrick!
I was told that I needed a new A/C condenser because a rock hit it and it would cost $1,454. My friend and I tested and found no leak. I then took it to my brothers mechanic in Highwood, IL who works on Exotic and European brands of cars. He inspected the condenser and ran the A/C for one hour and found no leak or any other issues. Either the mechanic at Patrick BMW has no idea what he is doing or they were trying to steal from me. Beware!
My husband and I recently purchased a used 2014 X3 xdrive35i and had the pleasure of working with Angelo. From the moment we met him our experience was absolutely superb! A great guy, with a great personality who treated us like family. We are so happy to have met Angelo and purchase our very first BMW at Patrick with his help. Everyone there is very friendly and very kind. We know we will be back again when the time comes and will of course be asking for Angelo!
Just purchased my car 2 days ago. I’m happy with my car and my experience at Patrick BMW. Brian Parker helped me and provided all the details I needed to know about the car before I purchased it. The outstanding customer service over exceeded my expectations. We recommend 5/5
I purchased a used MINI Countryman at a very fair price and was offered a fair price for my trade-in.I dealt with Matthew Kinsella and he was great to work with and taught me a lot about my new car. It was a positive experience and I highly recommend visiting Patrick BMW/MINI if you are looking for a new or used car.
I ordered BMW X5 with Angelo Tramuta. He was super helpful and kind. He even gave me a discount for placing order with him. We got our dream car with every single feature we wanted. I would recommend Angelo to anybody who is shopping for BMW.
What started out as a very confusing interaction quickly resolved itself.After a back and fourth of information that didnt make sense - I addressed the issue to where it belong and it was promptly taken care of and I received the assistance and care that I needed.Ferik S. Was able to help me through this entire process in just one day and get the exact car I wanted ordered for me and all ready to go. I am very excited and happy with this outcome and I am tremendously looking forward to being able to come in to the location to fill out my paper work for the vehicle I never thought Id be able to own.Patrick BMW will certainly be able to help you with any issues you have or will be willing to work with you to the best of their ability.5 out of 5 stars. Will be looking at them going forward in the future.
Just bought a 2021 BMW X3 last night and I have to say it was the best experience possible. We worked with Mike Wilson and he made the whole car buying process a breeze. I have bought several cars in the past but have to say that this was by far the quickest, smoothest and the easiest experience possible. I was in and out of there within three hours. I would recommend this dealership to everyone and especially a big shout out to Mike !!! Thank you for taking such good care of us and giving us the best deal possible on a car that we love.
We purchased a new 2022 X3 from Patrick BMW about 3 weeks ago and couldnt be happier. Our sales rep, Angelo Tramuta, was great and there for us every step of the way. Purchasing a vehicle can be a very stressful experience, but Angelo made us feel comfortable and at ease. I highly recommend the X3, Patrick BWM, and Angelo. Thanks guys!
Bought a nice BMW 5 Series and couldnt have had a better experience! Michael Wilson really hooked me up with a deal and made the process easy and quick! He treated us with respect, transparency, and superb professionalism. The dealership experience was amazing to say the least.
I was shopping for a car online and received a call back almost immediately. I confirmed the vehicle was at the Dealership and when I arrived... OMG! I was greeted by the most knowledgeable, friendly, and Hilarious salesman ever Angelo T. This guy was amazing. He went over and beyond to make me feel that I was making the right decision on my purchase. Thank you so much Angelo for the Terrific experience. God Bless!
We purchased our third mini from PatrickMini. Anna sold us our last two. She was excellent. Anna was thorough, patient and very easy to work with. With the help of Ivan and Anna we were able to come to a price point that we could all agree on. Anna patiently went over all the features of the car and the new dashboard. It is obvious that we have received A+ customer service at Patrick Mini and from Anna that keeps bringing us back.
We had our eye on the new 2022 BMW X3 and went to Patrick BMW for a look. Yusuf has helped us showing the car and answered all our questions carefully. The car with the features we wanted to get was not in stock but Yusuf went to the great lengths to find the car in some neighbor BMW dealership and brought it to us the same day! We also could custom order but having the car the same day was exceptional! From start to finish it, it was an amazing experience and BMW Patrick made it happen for us when we have just started looking :)
Don is a great salesman! Make sure to ask for him because he is caring and genuine. I will always be going to him for my car needs.
My experience with Michale Wilson was amazing. I went in asking for almost an unrealistic price on a vehicle. Michale went above and beyond in trying to get as close as possible to that price. He was polite, patient and very understanding of my situation and request. He was also able to explain a lot of things about how leasing works.
Michael Wilson was amazing! He was straight forward the whole entire time and wasn’t pushy at all. He went out of his way multiple times to check something for us and make sure we were getting the best service possible! Hes an amazing guy and they have an amazing dealership.
Michale Wilson was amazing!!!!! First time at this dealership and from start to finish everyone was very helpful, and more than willing to work with us. The finance manager and Michale’s sales manager were amazing as well! 100% would recommend and definitely going back! Thanks for giving this first timer a great experience!
Michale was professional from start to finish. I did everything online and simply came in to pick up my car! Thanks Syed and Michale. Highly recommend!
I had a great experience at Patrick BMW. Don at Patrick BMW gave us the best rebates and discounts, and made the whole experience very pleasant and amazing. I bought my first car from them. Don understood that it is my first car and he patiently went through all the options and explained me the basics. I recommend everyone to talk to Don and Patrick BMW.
What an amazing experience me and my wife had. We walked in and knew what we were looking for. Angelo helped us and out and made that all possible it was an amazing experience and went super smooth!! If you buy a car here you have to get Angelo to help you!
Just bought my new car with Gary Davis and couldnt be happier. My experience was great, everyone was super nice and helpful. Gary kept me updated as my car was being built and made the process really smooth!
Angelo was fantastic to deal with. Super nice, not pushy at all. I felt welcome throughout the dealership and like I was part of a family.I will definitely look to get my next car for Patrick BMW again!
Had a fantastic experience purchasing my new X5. Thank you Don Lyons and Zain Merchant, loved working with you guys!! I will definitely be back.
If you go in here, make sure to ask for Don. One of the best customer services I’ve ever had. 10/10 would recommend
We had unfortunate loss on our first x5 and had to buy another. We went and saw Don again and once again he was top notch. We have now bought 2 x5s from Don this year! (first review 3/21) We had a great experience buying our first car from Patrick BMW . Our sales guy, Don Lyons, was very knowledgeable and spent the time needed to show us different models until we finally decided on an x5. Make sure you ask for him if you visit the dealership.
Angelo Tramuta was the best! He found the BMW X7 that I was looking for and made the purchase the best and easiest experience Ive ever had. I live just south of downtown Chicago. The drive was worth it. After speaking with Angelo by phone, I realized how knowledgeable and personable he is. I arrived at the dealership knowing I was going to leave with a new vehicle at the price I was promised. Thanks Angelo!
Don was great! Very helpful and kind. Great service. Enjoying my new car!
Great place- excellent service. My car buying experience was super easy and stress free. I special ordered my car so it could be just the way I wanted it- so that took a little bit more time. But the sales people there were always keeping me informed of what was going on with my car- by sending updates. A special shout out to Dimitri and Anna- they were so super friendly. Thank you so much.
We recently purchased our first vehicle from Patrick BMW. The process was very smooth and straightforward and Brian Appelhans (Client Advisor) was great to work with. Would highly recommend!
Stopped in for service on my vehicle. My Advisor was Blake Cotten. After having bad experiences at other dealerships, I was blown away by Blakes excellent customer service. I was in and out with in less than 2 hours..I Will definitely be servicing with Patrick BMW and Blake from now on!!!
Sales person Noe Adame at Patrick MINI was great to work with. There were a number of vehicles I was considering over the past month, but Noes knowledge of the MINI (a couple of very detailed test drives), plus his professionalism and easy going nature helped me decide. I am very happy with my experience and my new MINI.
Angelo Tramuta will go above and beyond for all of his clients. He’s very knowledgeable, took time to teach me all about the vehicle. Best car shopping experience I’ve had! Highly recommend working with Angelo
One of the best BMW dealer ever dealt with, people were friendly, straight forward and honest. Gary Davis was an awesome sales person I have to mention. He made lengthy car purchasing process simple and easy. Thank you guys
My sales person DON LYONS was professional, knowledgeable and friendly! I would highly recommend this dealership and definitely this salesman! AWESOME job Don!
Great customer service! Everyone in there is very accommodating, very family forward and able to help us get the car of our dreams! Michael U. was our sales advisor, he was the best! Helped us get the exact car for the price we wanted. Go check them out, service is what made us purchase the car.
This dealership is great! I got the car and the price I was looking for. From the sales associate to the business manager everyone was great, knowledgeable and showed their appreciation to the customers they serve. I would recommend anyone who is in the market for a BMW to go here. Patrick BMW has not forgotten how important customer service is.
I’m giving this 5 stars for the service department! Thanks to Matt, Adam and Roman! amazing people, always helpful and friendly.Sales department has nice people but when it comes to cars and numbers, I’d never buy from this dealer. Obviously an inadequate management performance. feels like they have enough clients and don’t need more.My favorite dealer to buy my 3rd BMW is BMW Orland Park, thanks to Dan and Alvin... a lot of options for cars and payment options.
My experience with Patrick BMW staff was exceptional. Every level of their personnel treated us with professionalism and provided excellent service.They truly care and go out of their way to make sure we understand the features and any are fully satisfied with the purchase.
My husband and I just purchased our 3rd BWM from Patrick. Our salesperson Angelo was very professional and knowledgeable and gave us several options that fit within our needs and budget. He was patient with us while we looked at several cars that day. I highly recommend buying your next BWM from Patrick and definitely ask for ANGELO!! What a funny guy too, kept us laughing all afternoon!!
I went to Patrick BMW for the first time, couple days ago and definitely I had a wonderful service experience provided by Josh P, so kind, respectful and professional, he provides me all the information, recommendations and the most important things, solutions to some issues that I had with my car. I scheduled a new appointment and for sure Ill be right there. Highly recommend. Thank you Josh.
I had a great experience working with Angelo Tramuta. He ensured the entire process went smoothly with my out of state purchase. Highly recommend him.
Ming Sun Provide me wonderful services and helped me with my car repair and other issues with my new car. Very nice and kind. Excellently service from Ming Sun!! I like this company and services!Ling
We had a pleasant experience purchasing a new BMW at Patrick. We had been car shopping for a while and were used to pushy sales people. Not so at Patrick. We walked in, were asked if we needed help and we said we just wanted to look first. No line of sales people trying to be the first to jump at us. When we were ready for help, we were teamed up with Don Lyons. He was great to work with and found us our dream vehicle. Everyone else we dealt with was professional and helpful. All questions were answered. They even provided professional instructions to show us how the technology works. Overall a great experience!
I recently bought my first BMW through Don at Patrick BMW. Don has been by far the best sales person I have bought a car through. The best part about working with Don was that he didn’t come across as a car salesman. He was genuine, responsive to questions, no matter how simple they may have been and didn’t come across as pushy in the slightest. In the past I have had encounters with other BMW dealerships and have been made to feel like an after thought. This wasn’t the case at Patrick BMW. I’m very happy with my purchase & I look forward to working with Don in the future.
Angelo is the best salesman I ever deal with he made my purchase easy and convenient overall Patrick Bmw is the best dealer while I was purchasing for my new vehicle
Best service ever! I do feel like home! I absolutely value their attitude!
Not a lot of new cars still. Was able to look at a handful of vehicles outside on my own without being hounded by any sales people.
Me and my friend Helen had a great smooth transaction at Patrick BMW. Thanks to our friendly agent, Elmir Karajic, for helping us out and made it easy for us. He answered all the questions we needed. He even called us and updated days after we got our car. Indeed, we are happy with our purchase.
Angelo did right by me and I cant thank him enough. Hell have you in tears laughing while also giving you straightforward no-nonsense answers. Im so happy coming from an 2003 - 330xi to a 2021 330i.
I had a wonderful experience with Patrick BMW, and working with Gary Khaytin. I live out of state, and this was my first vehicle purchase out of state, and it couldnt have gone any smoother. After months of searching, Patrick BMW had a mint 2011 BMW X5 XDrive35i with only 30k miles and my favorite color (Midnight Blue). I had to have it.Gary was amazing every step of the way. I was sent images, videos, he even thoughtfully offered to live stream a walk around. He was always texting, returning my calls and answering all of my questions. I thought of Gary as a mentor because I leaned on his experience and honesty.I want to also thank Basil from Finance. He sent my documents overnight via UPS so it would be an even easier process for me. He explained the process, documents, answered any questions I had, and it was a breeze.They worked to get me a great deal and gave me great advice. Gary also helped me with the freight shipping company. He made sure to meet the freight company for final inspection at the dealership and made sure my vehicle made it to me safe.Before the vehicle left, he had a fresh oil change and had the tank filled up for me. Gary Khaytin is a seasoned professional, and I am truly thankful and blessed to have had the pleasure of working with him.When I received my BMW X5 it was perfect!!!. It smelled brand new inside. I was amazed, and thankful.Its people like Gary that make purchasing a vehicle something to remember and a great experience.Thanks, Gary, Basil, and Patrick BMW!!!
Thank you to Patrick BMW for making our out state purchase of our BMW X4 a positive experience. One may think purchasing a car that is 900 miles away a difficult task, but Angelo Tramuta made it painless, he was communicative and helpful throughout the process, from face timing with us so that we were able to see the car, answering our many questions, responding to our numerous emails, overnighting us the contracts and arranging the transportation, it really was a positive experience.
Don was great. I ended up leasing an X3. He was great on giving options and making sure what I wanted was in stock. After the sales he did great follow up and brought the car to me. This was a great experience and I usually hate working with sales people. Don did a terrific job and was not too pushy. Thanks again
Don & Zain did an excellent job helping us purchase the exact car we wanted!
Great customer service! Matt was very accommodating and patient with my questions. Highly recommend!
I got my X3M yesterday from Patrick and my guy Gary Davis helped me as usual not first time doing business with him and Patrick very happy and satisfied Thank you
I have been a long time Patrick customer and every single time I go in there for a new car they continue to amaze. Their service their selection their honesty and follow through or next to none. My daughter just leased her first BMW from Patrick as expected they took exceptional care of her had the exact car if she wanted amongst a substantial inventory. Enzo the general manager has a wonderful team and is always hands-on and making sure you get a great deal and great service. Not once have I gone in there had any type of issue either with sales or service. One of the only dealerships around that actually keeps their word and you can trust in what they say. They definitely don’t forget about you after the sale. Will the sales person was also exceptional. It is nice to have a relationship with a dealer that you can trust. If you want to BMW don’t go anywhere else. I have written multiple reviews about Patrick all five star.
Patrick BMW are CHEATERS !! They would make you sign documents and never give you those paperwork. (We will give these paperwork later, which would never happen). Most of used cars sold are faulty. Be aware.
I selected Patrick based on online reviews. Excellent dealership. Will Wells is a fantastic sales person. He was kind, polite and knowledgeable. At the end of day, they sent me on my way with my new BMW and a beautiful bouquet of flowers.
Don Lyons, our salesman was awesome. Will definitely be a repeat customer. Thank you
Nice dealership. Nice people. Happy with our experience. Angelo was great to work with. Ask for him you wont be disappointed.
Our experience with Patrick BMW Mini was very positive. Dimitri matched us with a great car! He was professional, kind and was very quick to respond to our requests and e-mails. I believe we got a good value for our vehicle. The finance manager was also very professional and knowledgeable in guiding us through the decision of purchasing an extended warranty. I highly recommend Patrick BMW.
I contacted Patrick BMW online in regards to a new BMW, and was connected with Angelo Tramuta. Since the very beginning, he was very kind, knowledgeable and responded promptly to all my questions. During this time, I was shopping around with a couple different BMW dealerships in order to find the best deal, as this was my first experience with Patrick. Angelo negotiated not only the best price for my trade in, but also the best price on the new car I was looking at. My wife and I have purchased 5 cars from various dealerships over the last 6 years, and this was easily my best experience. Typically, actually getting the keys to the car is exciting, but the rest of the process is a headache. Not with Angelo and Patrick BMW. They went above and beyond expectations, and I will not only be returning as a customer for future purchases, but I will be recommending Angelo and his team to friends and family. Thank you!!!
This review is about Amanda, the bmw service scheduled. She has the worst customer service. I’m shocked she has a position at the facility in her role. . I called to confirm that i can get engine oil topped off without an appointment. She gave me an attitude and a hard time when I didn’t know husband’s car year make. She then insisted that the ONLY option was to schedule an appointment and the soonest appointment she offered was 4 days later. Regardless of what she said, I went into services without an appointment, and the team topped my oil within 5 mins, no questions asked. I then, called Amanda back and told her to cancel my appointment that she made me make for something so simple. She was so rude even then!! Very disappointing customer service representative!
When I first came to this place I can’t say I had the best experience until I met Ferik Shuaipi, general sales manager. He is super professional, kind, understanding and very easy to work with. He helped me out a lot.
I have a bought many cars in my life and I have never dealt with a dealership and a sales reps like Patrick BMW/MINI and Gary Khaytin. All I can say is A+++++ Im from Pa and obviously this dealership is in Illinois and I may never want to go any where else when Im in a market for anothet car. Gary was my client advisor. He did above and beyond to get me into the car I wanted. I would highly recommend this dealership and tell you to go talk to Gary Khaytin if your in search of a new or used car. He will make sure he has your best interest and find you one that fits your budget and your needs. As he did for me. Im so happy with my lexus 450h Thank you Patrick BWW/MINI and Gary Khaytin!!!!
My sales person William Wells did an amazing job in keeping me informed about the car I was purchasing. Great price, great service, great people!
I happened to see an ad on the internet about a used car that was not a BMW and that was at Patricks BMW. I thought I would call and possibly check it out. I was immediately called back by Elmir a sales representative. He said he would move the car that I was interested in to the front of the building and meet me, which he did. He was as friendly and kind as could be to both my dog and I! They said I couldnt drive it out on the streets because it just came in and they had to do an inspection to make sure it was safe. Loved that! Later in the day, after they inspected the car they allowed my husband to take it to our mechanic to check it out. There was NEVER any pressure techniques used to buy the car and Elmir worked with us and the finance department to get us a lower, but fair price. He personally cleaned a spot off the otherwise immaculate white upholstery. Elmir is a genuine thoughtful outgoing individual who cares not only about Patrick BMW, but about the customer! We would rate our car buying experience with him as OUTSTANDING and WILL RECOMMEND ALL OURS FRIENDS!!! D. Sykes
Worst experience ever! Trying to buy a car from out of state is horrible. TookThe paperwork they sent to SOS and they said what a mess! couldn’t transfer my plate because they sent me missing and lease paperwork. Told the sales lady and was very rude reply didn’t offer to send the correct forms that SOS requested. Had car shipped company told me three different times and twoDifferent days and we’re no call no shows on allthree. SOS said looks like they over charged you and are registering the car in wrong state.
One of the best BMW dealers in USA. Patrick BMW offers great customer service. Customers can get great deals.
Off lease vehicle return is a night mare. Do not deal with this people.They started arguing with me when i asked for a ride home because i returned my car.Do not service with them. Not recommend to anyone in Chicago land area.Useless customer service and support.Service advisors are bad and trying to rip u off as much as they can.No more hassle at this place. We are done here.
Michael Urbano helped us and he was great to work with. His hands-off approach was appreciated, as he gave us plenty of time and space to evaluate the decision. No added pressure and he was very knowledgeable about everything.
Came here to pick up a Mini for MidnightMiniTourism although It was a not at this time( credit check always check your scores folks! ) I had the best visit with Anna whom was extremely helpful and pleasant to me. I appreciate her time and wish them continued 5 star service enjoy the video and pictures of my future fleet cars from Patrick Mini exclusively! Cheers from Midnight Mini Tours...Shammah Timms
Worked with Don Lyons and it was a great experience as I realized a dream I have had since I was 16! He was just great to work with as was the rest of the team. Definitely recommend Patrick BMW and especially Don!
Fantastic buying experience all around with Patrick BMW... The salesman I worked with, Brian Parker, was nothing short of phenomenal! Very down to earth and pleasant to work with... Talked through the options he had available based on my needs and wants... Put me in a fantastic car... Will certainly return to Brian and Patrick BMW when my new lease is up in a few years... If you’re searching for a BMW make sure to talk to the team at Patrick BMW and ask for Brian Parker!