I was very pleased with the service I received at the T-Mobile store in Sebring Florida! I was treated with respect and a smile even though they were extremely busy! They took care of my issues with professionalism and in a very timely manner! Highly recommend this location!

Went in because I was having trouble with something I wasnt able to stop showing up. The lady was completely awesome and helped me right out. Cant thank her enough.

After several trips to 2 different stores to address issues on my in-laws account, we came into the Sebring store and was helped by Eva Sierra. Eva dug into the account to try to understand what was happening, treated us professionally when we were frustrated with the ongoing problem, and took the time to explain what she found. Then, she took the extra step to work with her manager and fill out the form to give a refund for the extra amount that was charged on the account. She is committed to providing great customer service!!

My husband was having trouble with an issue with one of the accounts on his phone. We tried everything to fix it and finally went to the T-Mobile store in Sebring. They were all very friendly and Melanie was extremely helpful. She fixed the issue! Thank you for your kind and courteous service!

I have to say that the reviews here surprise me and at the same time gave a good punch in the stomach. I had been shopping for new service since I am sick of AT&T and I just wanted to get information and this guy Cody, well I guess he wasnt in his best mood to sell, he was not a bit interest in me as a new customer, gave me the run around like if if I wasnt worth it. To the manager give them some training, probing questions are really important, its not only about making a sale its about who is my potential customer.

Melanie was great help. She. Is a blessing was able to solve a problem I couldn’t have anyone else fixed. She was respectful. And have great characteristics

Very very very good customer service!!! Was greatly satisfied!!!

Be careful name Brian in this T-mobile . especially if your new costumer or want to get a new phone from them . they might offer you a wrong plan then you need to return the gadgets with a restocking fee, is not even your fault thats why you need to return the item after 4days find out is a wrong plan, cost you time and money and you didnt get a return. waste of time and money.

Appointments are completely worthless at this location. When we arrived there were 7 groups or individuals waiting with one employee. After 20 minutes another employee came from the back room, sounded like others were back there. He asked who was next and didnt ask or check for Appointments. After another 15 minutes, nobody else had been helped, I told the employee that my appointment was for over 30 minutes ago and to cancel it. Do not visit this location, it should be closed due to no management at all.

Very busy. Have to go back tomorrow

Was visiting from out of town and both my husband and I needed new phones while there. Rick was super helpful, patient, and provided fantastic service! I’m not big on writing reviews, but he went above and beyond so I couldn’t let that go unnoticed.

Rick the store manager was great. He took the time to explain my new phone and helped me set everything up. He was kind and professional. I recommend this store highly. Best experience buying a phone.

The customer service is great the manager rose helped me and my husband out and went beyond to help us in anyway making sure that us as customers where being helped and satisfied he was great

Rick the store manager was great. He set me up with new service after I lost my AT&T phone. I recommend this store to everyone.

My experience was excellent great place for service. The store manager is excellent he knows is work.

Came in to pay a bill and Rose 🌹 made the experience wonderful wont go anywhere else

Came in and Alli took care of everything. From transferring my data, to putting on my screen protector. Shes the best!

Brian & Rick are the guys to talk to at this store. Brian is a great guy and will always be honest with you. Rick is always helpful & has never let me down. Is it possible to give six stars?

Carina was very polite and knowledgeable. I thought I was going to be a nervous wreck but she calmed my nerves and assured me that she would get me up and ready in and out of here in no time she’s true to her word a real professional make

Excellent service thanks Brian!!

Rude as can be, at the end of actually staying and buying a phone my fiancé was wanting to get me a watch and he just ignored us, we are going else where, rep 011!

I am extremely satisfied with the service that I have received from Cedric. I would definitely recommend going to the Sprint Store and requesting Cedric to help you. I found him polite, cheerful, knowledgeable, and a great sense of humor. He is an asset to this company and was happy to meet him. 5 STARS TO YOU!!! Karen & Marie

My husband and I went into the store about a week ago to switch to Sprint and we got two NEW Galaxy S7. The customer service was excellent! Everybody was so nice and patient with our cellular needs. They even took the time to explain all the different options my husband and I had in choosing a plan that best fit us. We were super satisfied with the quality of service we got. I highly recommend this store. 😊

Dont mind my email and profile name, i tend to use this for important messages and well here we are, I writing something rather important, I believe it was Monday I decided to get an upgrade add my brother to the line and change my plans, and it was fast easy. Two of the young ladies at the story Ally and Brianne were spectacular and very informative. I have always had doubts dealing with sales reps but theyve showed me how helpful and honest they were. I am 100 percent satisfied. Customer service like theirs is why I and my family are with sprint.

If I could give zero stars I would. Went into get my mother a new phone. Guy who was at the front desk was literally treating us as if we were a bother. The excitement of getting a new phone was completely ruined. My mom even asked him if he was having a bad day and he continued to act as if we were a bother. He never once left behind his desk to help us decide which phone she could get.I wish I could use the words I would like to. But I would love for sprint to see this.Don’t worry we will be ordering her phone online so I’m not sure why we went and wasted our breathe at sprint. I’m sorry that you have to do your job on your bad days. But I hope your day gets better. Sorry I didn’t ask for your name because I would totally add it to this review.

Im very pleased with this sites staff and especially the site manager. They are very courteous and knowledgeable. I was having major issues dealing with asurion for my replacement device and the manager, I believe his name is Rick apologies if Im wrong, even stepped in on my behalf and dealt with them for me resolving all issues. Ive been to numerous sprint stores all over the country, this is by far the best in terms of knowledge and customer service.

Rick was extremely helpful! He made it so my girls could get their IPhone. Hes very wonderful and the service there was wonderful as well.

Rick at the store in Sebring is awesome. He helps out with everything. The staff is always helpful and understanding. The take their time to explain things. I highly recommend this store.

Very poor service. Went to the sprint store in sebring and they acted like we were bothering them. The woman at the counter did not help at all. I believe she was the manager and really was not even interested in helping us at all. She did try to sell us a phone which we did not need. In the future I will drive to Lakeland for service. Sprint needs to pull this stores franchise and give it to someone who cares because they apparently dont. Worst service Ive ever had anywhere. Makes me want to leave sprint altogether.

Rick was absolutely wonderful!! He helped out so much and he is just absolutely great! I recommend his store 100%!! Wonderful person and wonderful service!!

Rick and his team were excellent. He helped me get into my first smart phone and showed me how to use everything. I highly recommend this store to everyone.

My sisters and I got our first cell phones here. It is so cool. The staff and manager are great. My mom drives an hour to go to this store because they are so great.

Rick and Carina were great. They got me into a new phone. Service was quick and professional. I recommend them to everyone.

Excellent service I recommend this place to anyone whos wants to switch to sprint they got great phone options and associate are very nice and helpful

Rick the store manager helped me track my phone when it was lost. It is a Galaxy S9 so it was pretty expensive. He was great. He even helped me get it unlocked when I found it.

This store and all of the staff have always been helpful and polite to me when I needed help. Rick and Sarah are great with the customers. They have been patient with all my needs. I recommend this store to everyone.

Do not go here. This store has given us the run around for 5 months. When we ordered our new phones, Rick told us about an offer for buy 2, get 1 free. We have been billed continually, and every month are told we will have a credit and next month the bill will be fixed. 5 months later, still nothing. We have been lied to and completely taken advantage of. Do yourself a favor and go anywhere else.

Rick and his staff were great. Fix my phone and everything is great now. I recommend them to everyone.

Great customer service. Rick and Brianne were great. They went above and beyond while upgrading my phone. Everyone should go to this store.

The store is great. All the people are extremely helpful. The store manager Rick is the best. The customer service at the store is incredible. I recommend this store to everyone.

The employees in this store are very knowledgeable in there information. They got me and my mom switched from AT&T with no issues. They were very honest in the information that they gave me, because while standing in the store I checked online to make sure that the information was correct. I will be a returning customer to this location.

Rick and Casey always help fix any problems we have. I highly recommend this store. Great customer service from all the staff.

Give them 0 if I could. There only solution to a problem was to buy a new phone, they are not problem solvers--just sales people. Just spent over an hour on line and got no fix---Ive had it with Sprint

Very impressed with Rick the Manager who recovered all my pictures and info that I thought I lost!! He had the patience and took the time Thank you ;) and Brian for all you assistance!

I waited one hour for somebody to acknowledge me. I know they were super duper busy but a hello goes a long way.

Nice store and staff is very helpful.

Just switched Friday everyone was very helpful. So glad we switched. Rick and Casey were the best!

I love the service here Casey and Rick are amazing along with the other staff

Did not get my phone activated as it says invalid sim card.

Staff was very helpful and got everything I needed done, done!

Rick the store manager was awesome. He helped me with everything. I highly recommend this store.

The store manager was very helpful his name is Rick ask for him he save me a lot of money by looking at my plan and he called customer service and changed my plan to save me money and still have the same services he is A+ in my book

Great friendly staff here. I recommend it!

Rick and his crew were very helpful, and knowledgable. They provided excellent customer service in a timely manner.

Casey was amazing. Great service, Ill be back.

Very good! Helpful.

Casey went above and beyond her job description to help a 66 year old man with not much knowledge and she walked me through everything I needed. Youre very lucky to have someone of her caliber.

I got my first phone from this store. I love it. The staff is the best.

Rick was very helpful went above and beyond helped take care of our switch from Verizon stayed well after the store was closed to finish the job very nice very respectful

Very Good sale people friendly and helpful

I have recieved nothing but excellent service at this store. The employees and manager are the best. I have had many personal issues in my life and they have helped me thoughout all of it. Rick and Casey are the best. I highly recommend them to everyone. I have had a great experience with Sprint as a company. And everyone should give them a try. Please get back into NASCAR.

The people at the store are always helpful. They always answer my questions and help me with my phone. I will always come to this store.

Carina was so helpful and knowledgeable today, thank you!

Awesome Store. The best customer service. I only go to this Sprint Store.

Great customer service. The people at the store are great.

Rick was so helpful today, thank you!

Not friendly nor helpful

Efficient service. Great attitude.

Great store at sebring florida. 720 hy27. Rick is a great Manager. His staff is great. Good store to go to.

Good products and helpful in store reps.

Honestly this store deserves no star and where do I even begin with my horrible experience. The 1st day I went was to get some info about switching to sprint and to discuss their unlimited data plan. I was welcomed by Rick who I guess is the manager (was unaware at the time). So Im telling him why I wanted to switch from my current provider to theirs and he precedes to argue over how much data I actually use which was extremely irritating because he was more concerned about trying to sell me on a more expensive plan than actually listening to what type of plan I needed...so I leave immediately honestly didnt even want to shake his hand. The 2nd day I go in with my grandmother who was also wanting to switch to sprint for their unlimited plan even though I had a gut feeling to not trust these people...I should never have stepped foot back in that store. FYI I went to the corporate store in Lakeland who gave me quote on the plan I wanted went thru a credit check and had an account set up with no issue. We dealt with a newer employee who was being coached by some red headed man. With my credit I should have paid $0 down but when they pulled up the account they said it would be $25 which I thought was odd since I had just been to the corporate store in Lakeland the day prior. So I asked why that was...no answer so the guy comes back logs back in and it magically jumps up to $100 down for each phone. How?!?! Against my better judgement we pay for the phones and the red headed guy continued to contradict himself so I stopped the process all together which turned into the worsed experience of my life with ANY store. They lied and said the money couldnt be refunded even though Sprint has a 30 day satisfaction guaranteed or all money back. The way that man spoke to my grandmother was honestly disgusting and Casey (another manager) sat back and didnt get involved until my bf called to complain while we were still in the store. They had switched my grandmothers phone # over and we didnt even have the phones in our hands they are still sitting on the desk in a box. So after arguing for what seemed like forever we had to rush over to Verizon to get it fixed...we didnt leave Verizon until 9:30pm. 3rd day my grandmother goes to the sprint store where Rick (the manager) had locked the freaking door and his excuse the next day after she tried to go to the store was that he had too many people there. What kind of a manager or person does something like that its disgusting. 5th day I went to corporate sprint in Lakeland and find out I had an almost $500 bill I then I had to call customer care to get that taken care of. The following week my grandmother goes back because the money was never refunded and while she was there speaking to Rick (the manager who locked the door on her) insinuated that we could be sued because my bf wrote a review that they believed was slanderous and also said corporate was taking the review down...well its still there lol. Its not slander when its true maybe if the store focused on training their employees to be honest and courteous there wouldnt be negative reviews. I will never switch to Sprint because of this experience. I do find it amusing that after that particular negative review there was a bunch of good ones that were fake in order to boost their rating...and then you got another bad review from someone after who had a bad experience. Theres so many other lies and contradictions we were told I cant even write all of them. My advice is go to a corporate store this one is not. My grandmother just today got the rest of her refund back...its been a freaking MONTH dealing with this store. Wonder what the Better Business Bureau would think about all this....

My gf and her grandmother were looking into switching from Verizon to sprint. My gf went to this store first and got an employee there that would not listen to what she wanted, but kept telling her what she needed without giving any explanation. She got annoyed and met up with me and we went to a corporate store in south Lakeland, kris Owen from the south Lakeland store gave her all the info she needed showed her the different phones and listened to what she wanted, he pulled her credit and set up the entire plan and gave her the price of the plan and phones less tax.. The account and everything was already set up with no money down and $172.00 a month. She told her grandma and they came back to this Sebring store thinking everything was already done, that all they would have to do is sign and pick their new phones.. Boy were they wrong. Cedric re-submitted credit told them it was $170 down and their payment would be $219 a month. Told her the Lakeland corporate store was lying. Well they switched her phone from Verizon to sprint without signatures and took down payment money. When my gf let me know the price jumped up I told her to stop have them undue everything and we will go back to the corporate store. They claim they are not a corporate store that corporate can do much more, thats why their prices are higher. I called and talked to Casey the store manager sounded very rude and like she could care less about the situation. Said they cant undue what they have done that theyd have to go to Verizon. Well they get to Verizon and they only thing they can do is start another contract with them which ruins the entire point of going to sprint.. Shut this place down filled with a bunch of morons I suggest going to an actual corporate store!

Good people👌

Service was great, Brian was awesome and helpful.

Came in for an upgrade, they were in such a hurry to rush me out the door to help the 3 people who came in AFTER me for new phones that they were very short and rude. Ended up driving all the way to Lake Wales.

Nice service then RadioShack

Great people and great service!!!

Good customer service

Fast service

Way to expensive

Wonderful service every time!

The lady there did not want to help

Very helpful!

Always send people to the other sprint for something they apparently cant do. Just to find out when going to the corp, they cant do it either. Waste of time.

Great place

Quick, courteous and helpful.

Good help

Not Happy At All The Way They Handled My Concern, Just Kept Making Excuses About How They Wouldnt or Couldnt Exchange A Product For Me Or Even Give A Refund

Good experience

Quick service

Not good

Sprint is the worst

Yeah

The service provided by Mack was stellar. He was amazing, efficient and pleasant. He exceeded expectations and I was truly in awe at his product knowledge and handling the transfer of accounts . Eva and Melanie were part of the team spirit and helped us along the way ! Thank you so much for making the transition smooth .

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