Service was excellent with one exception.Due to shortage of staff we had to wait approximately 1 1/2 hours before we were served. Jason did an excellent job explaining everything and was very patient with our questions. We will be back because we were treated well after our wait.

My feelings of Verizon a side, Some big guy named Jason went out of his was to help me and my mom with my recently deceased fathers ipad. Just being a nice human for no benefit.

Came in needing help with a golf watch that was connected to my Android phone. Tiffany helped and was very patient. She even called customer service to help as well. The nicest thing ever was it came a strong rain storm and we did not have a umbrella. She walked me out to the car with a umbrella. So kind of her . I give her 5 stars ..👍👍 we need more employees like Tiffany.

This is a Corporate owned location. That means, no games or tricks. I arrived with an 11 month old Motorola phone... It was not charging properly. They were able to clean the charging port and it now works flawlessly. I also purchased a 6 foot Verizon Branded USB cord for my hone charger. I am so pleased that this was suggested to me. I honestly was ready to spend another $500+ for a replacement phone but these guys were able to get my, nearly new, phone back fully functional for $ 21 49 ..... I am so pleased with their willingness to try the lower cost option first. I honestly feel that if I had went to.an agent location things would have been different and I would have unnecessarily upgraded phones. These guys ROCK!..... FRIENDLY, HELPFUL and KNOWLEDGEABLE.....I HIGHLY RECOMMEND this location for all of your Verizon needs. They also have an automated payment kiosk inside the store.

Great prices amazing service. Ive been back several times because I didnt understand something about my phone. Trey has always helped me. I always ask for him since he was the one who sold us our phones. Very good salesman not pushy. Very good at explaining and answering our questions.

I had the pleasure of working with Tiffany she was very sweet and professional. I just got my new Iphone and needed help getting everything transferred from my current phone. She was very patient and answered all my questions. I would recommend Tiffany for your cellular agent at this store. Thank you very much Tiffany.

It was amazing working with David Amar at the south Verizon store. Great customer service!!Thank you David for making things possible. I love my phone!

A little bit of a wait but great service from Anton!

No help. Tech support is better in store than just give a number to call. It is very complicated on phone support.

I’ve been a customer for many, many years, and have been in the store many, many times. I’ve dealt with a 1/2 dozen agents through the years and have always been treated with the utmost respect and courtesy. I don’t hesitate to recommend them. During this pandemic they do everything to make you feel comfortable and safe.

Verizon, 2729 US Hwy 27 So. What a GREAT customer service experience. Very rare these days! From the moment I pulled up and was greeted at the door (I assumed he was going to tell me they were about to close) I was treated with professionalism and kindness. The entire staff was happy and helpful. I did not look forward to going in with my problem, but I was made to feel like there was nothing Kimani would rather do than help solve my issue. Thank you so much to Kimani and the staff at Verizon!

Very nice people, and very helpful😊

Absolutely fantastic customer service from David B . At this location .went above and beyond to make us and our experience there happy!very professional thank you Verizon for having such good staff

Was there for 5 hours due to Verizon but it was then best 5 hours ever!!!!! The staff was then best!!!! They even fed my pregnant daughter!!!!! Even had 5 phone lines at one point trying to get through to Verizon!!!!! They went way above and beyond for me!!!!- will definitely use them again!!!! Thank you!!!!

Theyve walked me through and fixed all my issues!

Great team. Great people. Great service.

This is one of the best stores around. Kylie is so helpful, goes above and beyond for her customers, and makes you feel at ease and comfortable especially in a stressful situation. I highly recommend this store to any customers in the surrounding areas. We drive from over a hour away because the service is that top notch.

They were very, very helpful. We appreciate yall much.

Kylie is great. Always answers my questions, and no task is to silly for her! I highly recommend her.Everyone here seems really friendly.

About 6 months ago my son-in-law gave me my present phone and its a Verizon (my old phone had bitten the dust. At that time I was with a different phone service and I had no choice but to go with Verizon.The customer service was wonderful, they got me all set up and I havent looked back. The cell phone coverage is awesome and I havent had any issues!Just recently my roommates phone had to be replaced. We went to Verizon and Nelson was the one who helped her. He is very knowledgeable and professional. Were sticking with Verizon!!

Great customer service.... they are very knowledgeable. Very polite to the customers and very helpful and willing to go above and beyond to help the customer. Definitely would suggest this store to others!

I came in there today to get my phone fixed and I got Nelson and he was very good at his job he fixed my phone and I didn’t have to get a new phone so I am very Happy.Nelson was very knowledgeable,And patient with me thank you so much.

Great place! Everyone is informative and helpful. Even during these stressful times everyone that works there tries to find a solution to help us as customers. Will not go anywhere else!

I visited this verizon store at 11 am today. Emanuel assisted us. He is very helpful and efficient. He has helped in the past also. He makes it easy to deal with Verizon

Got my phone service back

The staff is super friendly every time I visit! Never have an issue that can’t be solved. Thank you guys for having a great staff!

Worst customer service experience ever. This is not an actual Verizon store, so if you are hoping for an actual Verizon rep assisting forget it. They do not stand behind Verizon policy or warranty or service. On top of that if you challenge or question why they are not following Verizon policy they become rude and tell you to leave.I even asked the manager who was speaking with us to repeat what he said as I hadnt heard him, because of him speaking so soft and the mask, and he said, Im done with you, I will give you the number to Samsung but Im not going to do anything more than that. This company needs to learn the first thing I learned when I started in customer service The customer is your paycheck. OH and please do not respond with your standard reply, if you cant actually follow up dont bother. Editing to add took the phone to the Authorized Samsung repair shop and they stated the phone has a manufacturer defect, that it would be impossible for press buttons in any random combination to cause the error. So your employees owe my husband an apology.

This store gave me a phone with a cracked screen. But they will not honor their 14 day exchange policy because the screen is cracked. The Verizon wireless reps I spoke to will not do anything either. So I have a brand new phone that I am paying $699 for, that will cost me $350 out of pocket to repair, or $199.99 through Verizon to get it fixed. The store also did not add the insurance to me device, which made it difficult to even file a claim to get the screen repaired.Great customer service... they wont even answer the phone when you call. It states no reps available.This is why I got through a third party to purchase a phone. I have learned my lesson in dealing with the Verizon stores themselves.Update:See the response below... we are sorry you couldnt reach someone.. I did reach someone. The staff are the ones who refused to help me when I went there in person. That is what you need to look into. Why I received a cracked screen phone, but then they say say they cant do anything. Thats what needs to be done.

Great store, the rep help me with all my issues. Definitely coming back again if I need any further assistance.

Great help

Poor hours techs unfriendly.

I was truly disappointed when I went in to try to buy a new phone ... asked about getting on a family’s member plan was told to call customer service I asked her do you know how long it takes, I was in need of a new phone, she replies oh a while because of Covid 🤔. I then asked on how about I just open up my one line become a new customer and I wanted to get the new iPhone, her words “ I can’t sell you the new phone they haven’t launched yet, which mind you they were launching in 24 hours ..”preorder”? Needless to say I walked out went to AT&T the next day and yes I got my phone 😍. I just don’t understand why she didn’t want me to be a VERIZON customer ...man I couldn’t get past 2 feet from the entrance to look at phones. Very sad experience

This is the most informative and helpful store I have ever been to. Excellent service from every employee. Thanks!

Verizon person is always, polite and helpful.

Very friendly staff and very helpful staff.

Went to this store today to add a new line and cell phone on our account. As usual the staff is super friendly and helpful! Thank you!!

I cant say enough good things about this Verizon store in Sebring, Fl. All Verizon store managers should train right here! They understand customer service and satisfaction.🤜So first, during Covid19, this store is A+ in precautions. They let you in and out of the store, Provide masks and hand sanitizer if you arrive without. All stations and chairs are sanitized hourly and between clients. Chairs are set up 6 from each other. Cold water available as needed.🌹I arrived panicked. I was directed to Joseph, who calmly assessed my phone. I was out of memory and was given options. I chose a new phone and explained that My main concern was transferring all contacts, 7000 photos, 33,000 text messages, and most importantly the saved voice mails from my mom who died a few years ago.Joseph worked diligently to not only accomplish those tasks, but to back everything up to the cloud and to also show me new features (as well as things that I should have known but had never been shown.)Joseph and supervisor Greg were courteous, professional and kept all their clients entertained and satisfied. ⭐⭐⭐⭐⭐ PLUS+🌠🌠🌠🌠🌠

Good but always overpriced.

This store has excellent customer service and truly show dedication to their customers. I had a great experience!

Very clean store, everyone is friendly, will definitely come back to this location

By far the best customer service and knowledgeable staff of any Verizon store I’ve been to.

Rude sales team, learn some respect.Will not recommend this place anymore.

I can’t say enough about this company.Ten stars 🌟🌟🌟🌟🌟🌟🌟🌟🌟🌟They always put you first. They have a great management team, & the best part is the pay 💰💯 recommend ✔️

I still dont have my refund from a device I exchanged months ago. Stores closed but phone support has done nothing for me but give me the runaround.Edit: 4 months and an Attorney General complaint later, I finally have my money back. Im still leaving my review at 1 star due to the poor customer service, and the amount of trouble I had to go through to get what I should have gotten from day 1.

Very helpful

Kylie took really good care of us today. We had to exchange a phone, had a pleasant experience

Ok 👌🆗️🙆‍♂️

Very helpful as usual just bought a phone from them 2 weeks ago and they were helpful then today my phone was messing up that Ive had for a few years and they fixed it for me and now its fine so I appreciate it everyone at Verizon is always very nice sometimes you have to wait but generally they get you in pretty quick

Always have what I need and everyone is super friendly 😀!

Over all just a good place

My husband and I worked with Trey. He was so helpful and got us the best deals. He was very knowledgeable and nice. This Verizon store is highly recommended and if you want great customer service, ask for Trey.

Great company, service and employees! Will definitely come again!

Amazing Staff. Very knowledgeable

This store is the most caring group of people who will take care of your needs! There may be a slight wait but its worth it!!! They dedicate their time to you completely and will make sure your needs are met!

Staff here is very friendly and fast.

Hands down best store in highlands county! Wait times are never extremely long & there is always a team member willing to go the extra mile to help. Trey J. Is our go to guy his customer service skills are what more companies need in employee’s!

Great experience, will absolutely come back!

Went to the store to buy a cell phone. As I walk in, I notice that there were a lot of people waiting. Ask how long I would have to wait. Was told 45 to 60 minutes. They needed more sales people this time of year. So they dont get my business.

Not good, no help at all and the salesman who sold me my phone at the spring hill store on mariner Blvd. Told me they had a promotional deal for one day and I could get a $800.00 phone for $350.00. Now I am stuck in a contract and paying $800.00 for a phone that barely works.i would never advise any one to use Verizon. The spring hill store salesman could not have been more dishonest.

In case you werent in the know, cell phone stores are the fastest way to spend your whole day on something you thought would take 15 minutes. This Verizon store is no different. That said, the staff are polite, professional, and are extremely interested in resolving your problems. Clinton Davis is my go-to guy, hes always resolve my issues in a professional and timely manner.

Better signal than AT&T at my home.Stephanie was most helpful and knowledgeable. Recommend her.

Great store!! Highly recommend visiting!!

Great people!Samantha was AWESOME!!Very pleasant, knowledgeable and easy to talk to.Best thing I ever did was leaving Sprint!

I love KiKi....shes amazing. Super sweet and very helpful

The staff is so courteous & professional I wanted to buy 10 phones.

Great staff great service

Busy Place! Went in looking for a particular item for my business. Had to wait longer than I wanted to....however, when I finally had service, it was spot on. Ordered the item I wanted, quickly and efficiently. Walked out happy!

As helpful and friendly as it gets. They are not to blame for PRICES

Great customer service!

As I type this review with my new Google Pixel 2 XL I know there is no other Verizon store I would recommend. Yes, they are busy, but if you prepare ahead of time of what you might need (like for switching to a new plan) the process will go more quickly.

Ive always had nice service and knowledgeable people at the Verizon store in Sebring. FL. For a little over 2 yrs I switched to AT&T because of a special on phones. NEVER AGAIN. AT&T is the worst at everything. When I needed to transfer new phones from AT&T to Verizon, the Rep at Verizon was great, and patient. It took 8 calls to AT&T because of inept people there, but Eman was very patient and got it done. I never could have transferred on my own. My account with Verizon was set up quickly after we were done with the AT&T people, and my monthly service payments are less!

Helpful but VERY busy. They were very good to speed up our wait. The workers there are very knowledgeable about. Verizon products.

Staff goodPrices to replace a phone under warranty to high

Everyone is incredible, they go out of their way for you!There really dedicated to their jobs!

Three years ago I visited this Verizon store with a significant password problem. The young man who helped me, three years ago, was very kind and went overboard to bail me out. Five 🌟 service, no doubt.This year while visiting in the area I stopped in with a very simple question. After being passed off from employee to another and waiting until no one else was waiting to be helped, someone called my name, again.I was told that they would not help me with my pairing question since I did not buy my headset from Verizon.My saga at the Verizon stores continue.If I dont want to buy anything, dont stop.

Im taking this time to write a review that in my error I mistakenly sent to the wrong place 5 months ago, and Im now going to put to where it belongs here at the correct Verizon store. Ive been going to this Verizon store for about 3 years and as they do get busy they try their best to get thru the customers as best as they can and give that extra piece of advice to the customer. Well with that said theres a particular person that stands out for me and thats Emmanuel Colon . I go there with a confused brain saying, Im there for this or that and whats the best, as I would only be doing this or that and then being concerned about the cost etc. Well, after dealing with him, I feel like wow piece of cake and along with a friendly if you run into a problem come and see me Ill walk you thru it, so with that being said, I rate Verizon a 5 star, but Emmanuel, I rate a million plus!!!!!! So if you are reading this review and you go to this Verizon Im sure you would rate Emmanuel a million plus too!!!!!So here I am today April 20, 2019 and went to see Emmanuel at the Verizon Store, about a week ago,I ran into a problem with my phone which completely freaked me out. I was in panic as I had no idea to what had gone wrong. I walked in to be told he was really busy with customers and it could take up to or over an hour with that said I said I would wait. After a time, he came to me apologize sat down with me found the problem suggested what he would do and the best was to get a new phone, he figured the one that would be the best for me,explained what he did went over the features, asked me questions to what he knew I should and again the awesome words if any problems, questions come and see me. Again, I left the store feeling confident and great. Emmanuel should get credit or a certificate of going above and beyond. Hes sure worth a million.

Busy, busy, need more help on Saturday.

My husband and I just stopped there to ask a question about our phones that we couldnt figure out for ourselves. The employee who helped us figured out what was wrong and she told us how to fix it in about 5 minutes. Well go back again. Verizon always does a good job

I had quite an unpleasant experience at this location today, while attempting to resolve my internet needs. The representative was extremely rude and unhelpful - she made me and the person I was with very uncomfortable. When I asked her for another representative for help instead, she, for the first time, acted concerned and asked why. I told her because she was rude and I was uncomfortable, and then she laughed smugly to herself as she walked around to the back room. She came back out, and said it was going to be a long while before anyone could help me, so I just left. Who would hire someone like that?

Excellent customer service! Very knowledgeable, friendly and professional. I will visit this store again when Im ready to upgrade.

Excellent Customer service, prompt attention to all my needs!

The entire staff is friendly and knowledgeable. Ben Pollard is always spot on.

Polite knowledgeable employees. Very helpful.

What I need something the people are great and friendly.

The absolute best experience ever! Emanuel made switching from Sprint so easy!!! 😊🙃

Great service, very knowledgeable

Great service from knowledgable personell.

Very professional and considerate

Polite and educated store

Most courteous and informative sales reps that I enjoyed meeting. Real Pros.

Verizon is such a beautiful store, the carpet is clean, counters are wiped down, the phones are beautifully displayed based on brands and similarities. I reccomend Verizon as a telephone company in my opinion. 😁

Very helpful & knowledgeable, once you can speak to an associate. Problem is sometimes it can take awhile before you get to speak to one. They also need more seating.

The staff here is so knowledgeable and professional, I been coming to this location for many years for phone purchasing or phone problems and they have always helped me.

Excellent customer service. Emanuel and Jason went above what most people would do to resolve an issue I was having.

Although the store was packed with customers, a friendly rep helped me in a timely manner.

Very patient when working with the technology impaired. I watched this over and over as I waited my turn. Very knowledgeable of the products on hand also.

Trey at this Verizon store is the main reason I’m still a Verizon customer. No matter how irritated I am when I go in there sometimes, trey always listens, solves my problems and sends me on my way with a smile. 5/5

It is overly busy in this office compared to the south store. I did have a very pleasant young man take care of my problem.

Nice people fast service

Had to replace my screen protector. Walked in, got registered, got screen protector. Kind, courteous and patient. Love Sebring Verizon!