If you need some electronic gadget, Best Buy is the place to go. They have very knowledgeable people that can help you. They do not use high pressure sales tactics at all. The store also offers so much more than you can imagine. The store itself is clean and open. Its a good place to buy your next electronic item!

Purchasing something online with an iPhone should be easy with all fields able to be auto filled if you so choose. Why BestBuy.com does not allow this is beyond me and makes for an annoying experience. Sorry side tracked, the store is nice and newer with a big, huge, couldn’t be more obvious sign that says”Online/phone orders pickup” . So I go to said area where there was no one waiting, but also no clerk. After 10 to 15 minutes of waiting an associate with the geek squad stopped by and said do you have an order to pick up? I said why yes that’s why I’m standing in the order pick up line. He said the door person is the person who could get my order for me. My mouth dropped open and I informed him that he must move the location of the big, ginormous sign right above us indicating the location to pick up my online order. He offered no explanation. And what should have been a three minute experience was over a half an hour. I could have gone in, picked it off the shelves purchased it and left faster than this whole horrible online order and pick up system. Iron it out people

Needs work on customer service. People either dont know what that are doing or not willing to help

I came into this Best Buy with an emergency phone issue. The management, staff, and Geek Squad employees were thorough and went way above the call of duty to help me out. I walked out with a new phone and other perks from the wonderful experience at this Best Buy store. I always go to Best Buy with high expectations, but somehow this staff exceeded them with ease.Highly recommend visiting the store and getting the help you deserve😊

Puchased new Brother Printer through BestBuy Online since none in stock in Sioux City location. Printer arrived 10.20.2021but huge issues connecting it properly to my Mac. Called Sioux City store but was shunted to Online Help without ever being able to speak with ANYONE at the Sioux City store. Best Buy Online refused to help but was willing to scheduled me for a quick review if I would bring in my computer, printer, cables in to the Sioux City location. However, since I did not have a service contract with them. Anything beyond a brief consultation would cost me money. After 6 hours online searching with no luck, I finally called Apple. If even though this is not an Apple product, they were willing to help me out. 1 hour later we had many issues diagnosed that should have been covered by Brother in the manual (which by the way does NOT come with the printer--you have to download it from the internet (oh, yes only 653 pages as it covers about 25 different printers.Printing issues were completely resolved (wireless and USB) and now works fine. The “scanning” only worked with WiFi but will NOT with USB. Tried several different USB cables but we never could get it to scan to the PC/MAC without WiFi.Either way, Apple help out even though the issues was NOT related to the Macintosh and was completely and issue with the printer. Best Buy did absolutely nothing to help except add to my frustration. I cannot blame the Sioux City store specifically because they had NO SAY as this was handled completely Online--apparently the way Best Buy does business now. Why they have a local number is a mystery since the purchase and the lack of support all went online even though I called the Sioux City store both times on their line. Shame on Best Buy. I do not know about the Best Buy part but certainly, I am now very aware of the WORST SERVICE the Best Buy provides. MONEY above all. No decency or care for customers by corporate. Machine goes back to Sioux City store the suggested place to return it (since it is close). What a disservice to our local community and the local store employees. The printer model number is Brother MFC-L2710DW. I hope I save someone from a lot of grief, time, and frustration.

Impossible to reach local store using the one number system. A final chance to speak with a customer associate went from a five minute suggested wait to ten minutes with no one responding. Use to be able to get quick Best Buy response locally. Apparently no longer.

Ordered items online to make a quick pickup at the store. Was in and out within minutes.

Calling to get info is VERY DIFFICULT when your question doesn’t fit the “options” you are given. I had a question about their recycling program & couldn’t get past the automated voice so out of frustration I hung up. You NEED a “general” or “misc” option!

Purchased a remote start for my car online. When the technician went to install it, he informed me that I already had remote start capabilities and allowed me to return the components on the spot. Customer service that I have rarely if ever received before

No rand McNally gps systems workers are very rude

Store is always nice and clean. Staff is always helpful and friendly. Large variety of appliances and devices as well as accessories.

Associates were very helpful love my new computer and geek squad .

Chubby, moody, lethargic caucasian guy at phone counter gave us a disrespectful look and instantly said,THE PHONE IS $1200!As if we couldnt afford it!We ordered through Samsung directly & got accessories included with points accrued and best thing of all? That rude guy wont get a sales incentive from us!

Geek squad was very quick to fix my laptop computer.

Love this store! Limitless options will very kind and caring staff who will gladly help you to find what you need and help you out.

Great service, they had exactly what I needed and loaded it into my truck. Thank you!

My salesperson did an excellent job. He was most helpful when I picked out the computer merchandise I needed. My only problem was I could not pull up my bonus points.

Very helpful with an issue I had, took care of a price difference. Very happy with the outcome.

We went to buy toothbrush refills and had to order them. They to be shipped to Omaha store but went to Sioux city store. Its been 2 weeks and still not here.

My daughter bought a cell phone, case and screen protector on 11/19/19. Unfortunately she dropped her cell phone and cracked the screen protector on 11/21/20. . She took her phone back to Best Buy to have the screen protector replaced for free as it has a “life time warranty “. She was told by a female associate that she couldn’t find when she purchased the phone on her account. So my daughter paid $45 for a new screen protector and $8 fee to have it put on. They are now going back on people if you didn’t pay the $8 prior they are now collecting this fee. So she drove 25 miles home to find her cell phone receipt took it back to Best Buy however that associate was gone. So Nate helped her and told her that he couldn’t refund anything as she didn’t pay $8 fee prior. So my daughter called me and I informed her that the screen protector is a life time warranty. She went back in and another male associate helped her because Nate had left in those few minutes. The 3rd associate FINALLY did a credit for the screen protector. What a rat race and joke they put her through. We don’t shop there a lot, however, this is more encouragement to not shop there again!

Best Buy is much more crowded because they are the only big box TV/computer store in town. They are reasonable on small items but their computers tend to be more money than buying from manufacturers direct. They do service in house which is not the case with online companies.

Great and helpful staff! For my first time being in a best buy they Definitely got my future business

Good place to get any sort of electronics, the people there are very helpfull and know there stuff, good place to get any electronic items😌😁

Great customer service, answered all questions and helped find products.

Very helpful. Good place to shop.

Stopped back in for some more speakers for my living room. And was surprised to find that they had someone available to help me. He seemed very knowledgeable in the Sonos brand and helped me find exactly what I was looking for.

The best place to get electronics in Sioux City. Geek Squad warranty is amazing.

The experience at this particular Best Buy was boring at best. I came in expecting to spend 3 to 4 grand and ended up getting judged by the employees as a poor person, (yes best buy your mics are very loud we can hear them too lol) needless to say nobody could answer my questions. Geek Squad didnt even know what I was talking about when I asked if they carried thunderbolt 3 cables...I dont get it maybe because nobody wants to work they are hiring people that are the opposite of geeks

Didnt have a dam thing we wanted!

Soooo many helpful associates! And just the right amount of people in the store. Very clean.

Looking for a newer big screen tv. Lots to look at but just didnt see anything in my price range that reached out and said buy me. Went to their competitor across town and found what I was looking for there.

Three stars is honestly generous. I give it that only because I like Best Buys in general. Only most recent visit, it was picked over and many of the items u was looking at were not priced. The testing stations for speakers were not working properly. Overall, it just wasnt a good experience.

Very friendly Midwestern people provided outstanding service. Well beyond what I would even expect. Have a good selection and had the unusual item I was looking for. The price was significantly lower than any I had found online!

Tells people very very nice very knowledgeable knew exactly what I wanted thank you for the great experience and will be shopping there more often

For starters, we waited 45 minutes for a Geek to be available. We have a contract with them. We have bought several tvs, bluerays, appliances, computer, printer, etc. from them. They had no records of that. The computer will not communicate with the printer. Hasnt for 2 years. Every month we have to contact the Geeks to get a driver that will work. On the phone forever. They tell me in person they dont deal with printers. They cant work out the problems. Both work fine just cant communicate. Have taken to Sioux Falls Best Buy and they have looked at both but ...In other words, worst customer service ever. I wont be buying anything there again. Enter at your own risk.

Employees are overworked. Understaffed. and expected to do the managers job. Managers are incompetent. General manager more concerned over his wallet and his bonuses rather than employees well being. Customers are allowed to trample over employees. If you come to BestBuy and have to wait for help it is because 75% of its employees were fired and the left over personnel had to pick up everyone else dutys. If youre thinking of applying stay away. youll thank me later. I am no longer supporting this business because of the heinous actions by its management. And if you have any issues at the store. Blame Management. They are at fault

A typical Best Buy location. Generally good prices and selections. The one thing I find here, and some others, are you can see 12 employees standing around in small groups socializing, yet you currently need help, and no one around. When you finally do get someone’s attention, it’s not their department, so then they want to go get someone else to help. Gets irritating, as the help seems to want to help, only when needed. Ironically, Covid has improved my experiences, as if I order online and then have curbside pick up, you avoid these issues.

This place is a joke, no way you can get any help with anything, employees look at you and then go the other way! I waited half an hour for help on a tv and finally just left. I’m surprised they can stay in business.

Great customer service. Very helpful employees

Older lady in customer service is absolutely ridiculous. Poor attitude and poor service. Should hire people that want to be there with a positive attitude and friendly service.

I wanted to get the Ninja digital air fryer. Walmart was out of stock. Found one at 🎯 Target called they said yes we price match and I said great. We went to 🎯. Get to the check out and they say they could not do it because the wording was not the same on the site. I said its the same product see and show them in the photo the right words but nope they would not horror the $129.99 down to $79.99 price match. So we leave. We go to Best Buy I walk up to the cashier and show her the out of stock walmart air fryer and she said yes we will horror that price $99.99 to $79.99. they were out of stock but they were happy to order and ship it to my house. Something the other stores did not offer. Ever time I go in to best by I have a great experience. Thank you Sioux City Best Buy You guys ROCK🎉🎉

Pretty nice store I have to say, I have been here several times to look at electronics, because I really love electronics.

Dirty and not a single person offered to help me.

Super helpful with deciding on the TV I wanted.

Nice place, very polite employees.

Very good experience. Staff was friendly and knowledgeable. Helped me with a pickup order.

Very helpful! Friendly staff

Gabe & John at Geek Squad were extremely helpful. I came in to get a ethernet cable adapter for my Mac and power cable for Switch. The line was long up front, so Gabe hopped on another register to get me rung up. Transaction was quick but I appreciate the individuals that I can rely on for my tech!

Great food and service

Sometimes the service is so so. The person in the front always asks if I need help. If I say yes, they just point in the direction of the product. I need help, I know how to read the huge signs marking the area. Ugh

Great service and curbside pickup. I had to return my open box item as it was defective, but they ordered me a new one and honored and open box price. Lost one star due to the mask policy. Five stars if they get rid of it.

Great customer service

Wasnt to impressed with them since they no longer sell music

I visit all of the Best Buys in Nebraska plus this one in Sioux City on regular basis for work. All the locations are good but the staff in Sioux City is superb! Grand Island is a close second.

While they didnt have everything I needed Best Buy had the most important part. When I first entered the store I was greeted and asked if I was looking for anything. After getting directed to what I was looking for an employee quickly showed up and helped me with the item I wanted then quickly rang up and finished my purchase. What they didnt have I can just order on my own its not a big deal.

I tried to order tv for curbside pickup with my new citibank my bestbuy card. I couldnt call the store and it directed me to online help only. I had to figure out how to tie my citibank mybestbuy card to my bestbuy account myself I did figure that out when I signed up monday the receipt didnt give me an account number for the new card or any information about it in general other than I am approved and my limit. I manage to get my citibank card linked to my bestbuy account go through that process and tried to order curbside pickup. Now that theyre closing earlier then the citbank card Im approved for was unable to process and I tried to get help at the bestbuy store at 710 and was told we do close at 7 you can come back tomorrow. I think I would much rather take my purchases elsewhere. then at 715 citibank calls to ask if I just tried to use my card and activate it and I am unable to select curbside pickup for today as it is now after 7pm. would get a 1 star after that but I have them a slight benefit of the doubt with covid and it was after regular store hours of 7pm. Overall it seems a little customer service was too much to ask for from either end the store or the card they provide to use there.

Absolutely fantastic service by Austin !! Great guy !!

Great options and fair prices. Helpful staff.

I like how they are adding to there toys and accessories, I enjoy collecting stuff like that. It felt like a smaller store so there was less to look at. The staff is hit or miss. A lady in the Entrance was very nice but when I asked a guy for help he said its over there . It was on the far side of the store over in a corner. I enjoyed my visit, found what I was looking for and will visit them again.

Went to geek squad had a phone reset due to Lost pattern could not reset myself they fixed it

After three trips 5 mi each way! Still did not have the right parts that I needed for my car audio hookup!Lets say NOT SOMUCH!!!

Video games, Movies, Fridges, the works. Yes.

It did take awhile for someone to help us but the employee who did was very nice and knew his job. Overall very happy

I shop here very often. Very friendly people who know their stuff and willing to help you any way they can

I feel that service after the sale is extremely unsatisfactory, to get help with the setup of a printer was both time consuming and a complete waste of time, I was given two options, 1 Schedule a tech to come to my home, for a fee, I don’t disagree with this, what I disagree with was that the second option of having someone walk me through the setup over the phone, was again a fee for service.I don’t recall of having this much frustration with anyone store in a very long time.

Clean. All employees were active in keeping customers protected and safe fron Covid-19. Friendly staff. Consumer Reports rated Best Buy #1 for repair of tech devices e.g. laptops, tablets, etc. A tip of the hat to the Lake Port Shopping Centers Best Buy Store.

We went to Geek Squad to try and get my sister’s gaming laptop “fixed”, and it came back in worse condition than before, and we didn’t get a refund. Pretty expensive place too, and they don’t sell CDs. AVOID THIS STORE AT ALL COSTS!!!

Good prices, great customer service, and friendly staff. Best Buy is my go to place for electronics.

Beautiful after they gone painted.

Very helpful. I purchased the wrong item and had to come back to replace it. I was in and out in a couple of minutes. 4 instead of 5 stars because I tried to call to make sure they had a replacement and I didnt know if I would ever get a live person. I did and it all worked out.

Had nothing we were looking for and it also was a mess and no one around to help!

Because is good is all about how you do your work and listen to the other people

Nice people, however i bought an ibuypower pre-built bb973 and the geek squad guys said that ibuypower will not let them work on it. Its not a huge deal but the main problem is that ibuypowers service lines are all down and my ticket i emailed is not getting replys. why sell products youre not allowed to fix? says lifetime tech support on the box? Feels scammy.

Best place to buy tv

GROSSLY INCOMPETENT STAFF.This location does not update its inventory. Website said the item I wanted was in stock. I drove an hour to purchase it. It was not in stock.

Pretty nice store and staff is nice.

Its cool i got a mouse. Sad it didnt squeak, even when I tried to feed it carrots.

Automated phone is the worst and then spent 10min waiting for employees to pick up. At 1 in the afternoon, very frustrated

The salesman (Gabriel?) that waited on us today was really helpful. He explained all the products that they had that I might like after I told him what I wanted to be able to do. He seemed very knowledgeable and was very patient with us, as I wasnt sure what I wanted. The prices seemed pretty reasonable.

Used the online order and my order was ready within 10-15 minutes. Curbside pickup was very quick as well.

Sam was great help!

Looked for a TV found what I wanted

They never have anything in stock 🙄

AMAZING!! A Wonderland of I SHOULDS, IM GUNNA and YES YES! I Love learning my options here!! Their staff is Fantastically Informed!! PLUS ++ Price Matching!!

Couldnt fix my Samsung phone I was locked out of of.

Got what we came for even after the person working first didnt even know they had it. Showed it to them on the phone and then they found it.

Excellent staffing!

Store is way overpriced and they charge a 25 dollar fee to recycle an electronic appliance even if you bought them there! Kinda defeats the point of recycling! Any way to make a buck I guess.

Love this store! Looking clean and employees always asking if you need something 👍🏻 keep up the good work!

I was looking for a tower computer, no monitor.Looking for best value for medium priced system. Being a bit handicapped and using a cane I ask a young man if he had a chair I could sit on to review the options available to me. Ernesto at the Sioux City store found me a chair the proceeded to assist me with the choices, detailing each systems best points and comparing with other options.I found two system an was trying to decide, asking if there were any sales or deals on the two. He said no but he could price check with other stores in the area and would match their price. He save me $100.00 off the higher end unit.He rang up the sale, detailed payment options, discovering my Best Buy card had expired. So he help me obtain a new credit card.Then loaded my purchase into my car for me.Ernesto did an excellent job for me, one of my best buying experiences ever ! The young deserves a raise in pay. Hang on to this man...., hes a winner !!!👍😊

They dont carry CDs any longer

Ordered the elusive chest frezzer on line and did curb side pick up. Everything went great. Checked in on line they came out confirmed my name and what I was picking up. Then two employees came out with the frezzer and placed it in the back of the truck. Quick, fast easy.

Absolutely terrible customer service. Was on hold for 45 minutes with no answer before I finally drove to the store while still on the phone. There was 2 cars in the parking lot besides myself. They were not busy at all but apparently were too busy to pick up a phone and answer a simple question

Good customer service

Help is friendly and knowledgeable. Good variety of items.

Bought a TV when i took it home and got it out of the box it was broken. I took it back and they said they wouldnt change it because it couldnt have been broken in the store, that i had to have done it intentionally. Then i bought some headphones and bought a replacement insurance plan, and when they broke they said it doesnt cover physical damage only wear and tear, if i could i would give them 0 stars. Overall terrible customer service, they dont really help they just say i dont know what to tell you and just walk away. Never buying there again

It has good prices and good customer services.

Theyve got an awesome service

The lady that helped me was very helpful and got what I needed done.

The staff was super helpful. Went to buy laptop for my college student. Told staff what he was studying to be and he got the right person to help with all my questions. Staff went out of his way to find same laptop online so we I could take advantage of their price match. Staff made sure we got the best product for our money. Thanks best buy