After another store refused to return accessories, we reached out to the mccorkle store. The employees were absolutely incredible. They were willing to help us and we will be heading there soon. Devon is an incredible manager and is the only person Id want to have helping us again! Her and her staff are the best

Maybe management should have more than 1 person working in the evenings. The staff was friendly, but it took more than 1 1/2 hours to help the one person who was in front of me. In the time I have been waiting the line has grown to 5 people. And some people have left. Again not the staffs fault, but at some point it gets ridiculous.After waiting over 90 minutes I am told that they didnt sell prepaid phones at this store even though 1. I could have bought the phone online and picked it up within 2 hours and 2. I called this morning about a specific phone and told it was in stock.The second staff who came into the store was rude. When She

AMAZING AT&T store. I will only go to this location due to the incompetence I experience every time I go to the southridge location. I recently had an issue fixed with Devon and I cannot express how satisfied I am. I’ve spoken to agents, managers, etc. between customer service and other local stores and no one could resolve the issue that AT&T caused but she did! Saved me the $180 I was entitled to the first place. World class service!

Great customer service from the time I entered the store. Addressed all my needs. As always my experience at 57 MACCORKLE absolutely fantastic!

Usually go to the bigger one up the road but really because I didn’t realize this was here. Way quicker, and more personalized service. My go to place for AT&T now.

Great place with friendly staff, you need some of the people in the so. Charleston office to go to the TV office Thanks for the crew at So. Charleston WV store keep up the good work

Everyone was super friendly. I ended up coming here having a horrible experience at another AT&T and they were all so helpful, friendly and made me feel like I was the only customer even though I wasn’t. Definitely would recommend anyone to come here and this will be the only AT&T I will ever come to!!

When I go to this store in south Charleston I am always so pleased with how friendly the staff is and very professional and knowledgeable I won’t use a different store I only come to this one thank you Devon and your team for such a great experience EVERY time!!!Oh and their district manager ….Jake I think his name is…. Isn’t so bad either, super personable!!!!

Madi was knowledgable, polite, and helpful. She did exactly what we needed. Excellent and competent person. I cannot thank her enough.

I went here after dealing with the rudeness from South Ridge store. They have the Best customer service I have received at any AT&T store in the area. Even when super busy they take their time and make sure you are taken care of. Super friendly staff and Management.

Worst customer service ever. One of the employees yelled at me for touching a phone .

Had a wonderful visit with Madison and Toran, they made what is normally a very time consuming and annoying experience into something wonderful. They helped me every step of the way and made it very pleasant. I cant say enough good things about them, and will absolutely be returning for all my cellular needs.

The manager at this store was completely rude, my boyfriend and I were looking at phones and she rudely informed us that we were not to touch the phones and to just not touch the displays. I will never use this location again as long as shes around.

My recent visit to AT&T was a very good one. The representative helped me to acquire exactly what I was looking for. Being a senior citizen I wasn’t looking forward to lots of changes in what I was used too.

Madi at my local ATT store helped unfreeze my phone. Her expertise was extremely valuable for helping me regain communication tool. I am a disabled veteran who needs to be able to call an ambulance quickly. Madi made that possible again. Thanks Madi and ATT for being part of my health team!!!!!

Super Helpful!! Toran got me everything I needed and was very fast! Will definitely continue my services here. Very respectful people!

The person who helped me was VERY helpful! I came in inquiring about AT&T service(currently with another provider)and they worked with me ran me multiple quotes. I am currently thinking about switchingI did have 1 problem. I felt super weird at the fact the employee was standing and pretty much towering over me. They explained to me they can’t sit at computers anymore which I didn’t understand. Even though the rep took their time it made the whole thing feel rushed

They signed my account up for a business plan when I’m not a business owner. They selected the most expensive plan, and I’ve lost hours of my life being transferred to multiple departments on the phone trying to resolve the issue. They quoted me $100 a month and it ended up being $200 for one phone.

This our first cell phone. Devon explained everything very well. If it wasnt for her we probably would have not got one. Even after getting our phone, she still helped us with questions we had when we got home. This has been the best experience. We had tried many times to get a cell phone and walked out of the store confused. Thanks Devon for helping us 😊 At&t south Charleston.

I am very satisfied. Madi and Toran were very helpful. I will be coming back to this store to do business.

I am so glad you have Madi working for you! I am pleased with your co in south Charleston!Very Thankful for Madi!

This office was the best very very helpful. Love this store will send everyone I know here

Alex greeted me, was very professional and efficient. I had been having issues with Corporate customer service and he handled everything within 15 minutes. I’m very impressed with his customer service skills

The guy 29820 was great I knew for a fact he worked there an knew his stuff plus there tv runs off wifi

Amber helped me at this store. She set such a great tone in atmosphere. She makes me feel like an important customer. She has a nice store and is very knowledgeable in how to answer my questions. This store is in a convenient location.

I went there to try and lower my bill because they are offering $35 a month unlimited and I pay $45 a month. At first they said they could do it cause I said I was going to switch then because 1 of my 3 phones on the account wasnt paid off so I would have to wait till that was paid off. AT&T always has an excuse and they are the most expensive company with awful cell service. I dont recommend this company at all!!!

A couple years ago, I ordered a phone (using the online service) to be picked up at this location. When I arrived to pick it up, I was told that I couldnt have it because the only authorized user on the account was my late father. I ended up having the phone shipped directly to me. Since then, I have ensured that I became the authorized user on the account.Fast forward to today, when I went in to pick up a new phone ordered online, and again was told that I couldnt have it because my late father was the only authorized user on the account. After blowing my top at the manager and being asked to not come back (dont worry, I wont ever be caught in this store ever again), I called AT&T and, after being shuffled around a bit, I was able to arrange to have the phone shipped directly to me.Im not sure if its just this store that is incompetent or AT&T in general, but if you order online, have your product shipped to you.

Everyone is trying to sell something but not paying attention to the customers needs. No manager is never on duty. And added a line for a “free” phone, but I’m paying for it anyways... Never again

People are so polite,

Brynn and Devin were very helpful to me in assisting with changing devices, adding new lines and closing out old ones. They took the time to contact customer service while I was in the store to assist me with a difficult issue and it was resolved before I left the store. I appreciate all of their help and hard work. Thank you!!!

Great customer service. Very helpful.

Toran was so great and he actually listens to you and what you have to say. I recommend going here everyone is so nice.

Upon arrival I was greeted promptly and kindly, but in a non aggressive manner, which was a nice surprise for stores that provide commission for their employees. Emanuel was very helpful, kind, and patient with me as I tried to figure out which plan and phone would work best for my upgrade and added line. He worked multiple plans and gave me printed financial info for each option allowing me to choose which was best for me and was not pushy. The staff was SO kind to me and were very accommodating of my three small children by providing toys, coloring books, cookies, and cartoons to keep them occupied while I focused on taking care of all my concerns. The store manager drove to another store to retrieve the phone I needed as well. Very satisfied with the kind and knowledgeable staff. In addition, I overheard other staff members working with other customers, greeting each one equally regardless of their needs or appearance, and overheard a difficult customer being handled very professionally and quietly. Very well trained in professionalism and quality work. Will definitely be back and recommend to others. I left pleasantly surprised and satisfied with my purchase and new phone plan knowing that I was provided all the different choices and information by Emanuel, which the manager looked over to ensure accuracy each time.

Love this store! Staff always so friendly and helpful. Ask for Alex he is the best!!!

Very friendly people there and they are very efficient

Special shoutout to Brynn for helping me with finding the best plan and rate for my needs! Excellent customer service!

The store staff and management were absolutely incredible and patient in delivering impeccable services. I have been a customer for more than 13 years and will never do service with any other location. I was so impressed with the courtesy and expertise of the staff. Devon and Manny exhibit the epitome of excellent customer service. I would recommend this location as preferred to and AT&T customer.

Amber and Alex were very helpful and patient with all my questions.

Your people are ghe best

As soon as Kory asked to help me she was rude, loud, overbearing and condescending. I’ve been a loyal customer with multiple phone lines for approximately fifteen years. I even stopped her and asked her why she was being so patronizing and told her she was coming across as downright rude to which she never responded. I vowed never to go to SouthCharleston location again.i feel management or owner needs to contact me personally .

Marty did a grate job

Excellent service... thank you

Recently purchased a new phone from this store due to the $1000 discount promotion, but was lied to about the eligibility requirements. The promotion was available for new AND upgrading lines, but the store employees told me I was only eligible if I opened a new line. I questioned this and they reaffirmed me I could only get the deal if I open a second line. This lead to me opening a second line that was totally irrelevant and a complete waste of money. I am now stuck with this 2nd line for 90 days which is going to cost me an extra 3-400 dollars i would not have needed to pay. If I cancel it early, I lose the $1000 promotion. Dont buy your new phones here! Dishonest scammers.

Extraordinary service and knowledge!!! Will not go to another store! Very patient!! Love, love them here!!!

Alex stayed over to make sure my transaction was complete and to be sure that I felt good about my new purchases. Thanks for hanging in there with me!

I was in the area on vacation and my phone got damaged. I was able to come in and get help immediately. Everyone there was very helpful and was able to get me going again. Very clean store, I was greeted almost as soon as the door closed, the staff was very thorough, and extremely friendly. If you need help go see them. Thank you all for your help

I was at dinner in South Charleston and saw an AT&T employee from this store named Madyson at the restaurant in her uniform and asked if she could help me fix my phone. She immediately stopped what she was doing to help fix my issue, and I couldn’t be more thankful. Thank you AT&T for having amazing employees who represent you well. She’s a good one. Don’t lose her! She should be the manager. Amazing employee!

Great store. Very friendly and helpful! The manager is amazing, knows what hes doing and does an amazing job. Store is always clean and well stocked. So worth not fighting with southridge traffic!

I think they could use an extra hand especially in the evening time, (last 3 hours of operation) the wait can be a little much!! But the employees there are amazing, knowledgeable, respectful and understanding that some of us aren’t as electronic savvy! Best store around!

Worst experience ever! I have been coming to this location for almost a year with no problems and great service until now. The new management that they are under is incompetent and staff is unprofessional. No one knows what to do and are too busy their own phones to pay attention. I was told that the old manager no longer works there. So I suggest everyone find a new at&t to go to as well. I would give zero stars if I could.

Amber, the manager, was very patient and positive. She made what was a frustrating experience (corporate couldn’t solve my problem either), a positive one.

My husband was having an issue when we were visiting from out of state. Had to stop in to get assistance. Staff was very helpful and knowledgeable. Quick service and it was nice not to have to spend a lot of time dealing with an unexpected phone issue while visiting family. Thanks!

Woman working didnt know how to fix the issue with my phone and made no attempts to figure it out. She basically shrugged it off. Find a different store

AMAZING STORE AND EMPLOYEES!!!! WELL STOCKED. PARKING CAN BE A CHALLENGE AT TIMES SINCE THERE ARE ONLY ABOUT 6 SPOTS BUT OTHER THEN THAT NO ISSUES!

The employees here are GREAT! Any problems Ive had the manager here has went above and beyond to fix!! Only thing I wish was different was seating for customers to set at with staff and more staff. I go in the evening when 3 employees are there and an extra hand during this time would be great. Still beats the wait at Southridge tho.

Great store. Really helpful and nice people!

Alex was friendly and knowledgeable

Amber helped my family with the purchase of three new phones recently and also helped us address overage issues we were having with our daughter. I appreciated having someone knowledgeable available to assist us.

POOR POOR service!!!! Im disabled; I really need my phone. My hubby took my phone to this store 3 days in a row and it wasnt fixed. I had to skip my kidney dialysis treatment and call customer service my self. They walked me through factory reboot and now my phone works. They SOLD me this phone, the store should be responsible and fix it, its only 6 months old. I DONT CALL THIS CUSTOMER SERVICE.

My visit to the store was absolutely amazing, thank you to the staff y’all each went above and beyond. Took care of mine and my family’s needs,saved me money on my tv services just by switching to DTV!! Thank you so much I will sure to tell my friends and family about your store..

Very friendly staff, have to wait longer than usual but short handed staff. Is well visible and parking in the front of location. Parking lot can be tricky as is on main road and you can miss the place . Overall great.

This store is very quick and knowledgeable. I was able to get in and out without feeling like I bought a small car.

They were helpful in solving my problem. Friendly and knowledgeable.

Great Staff! The girls there are amazing and make every interaction a personal one.

Came in to upgrade the kids phones. Amber really took the time to answer our questions and see where we could optimize our account. Great store!!!

Love Amber, she is a great asset to your company! She is very knowledgeable of the products and rate plans!! Amber goes above and beyond for her customers!

I love AT&T and this is my favorite store. The employees are by far the most helpful and it is a very quick visit.

Came in with a question about my bill and the staff was able to answer it and save me money every month! Very friendly and helpful!

Very friendly staff and great store. Saved a lot of money by swapping to directv and I will be sure to recommend to my friends and family!

I absolutely love talking to amber. Great person to work with! She helps with all my AT&T needs.

Would highly recommend this store to any customer looking to get new phones and have a great experience.

They couldnt fix an android setting mow my phone dosent ring

Staff is friendly and eager to help as soon as you walk in the door. Mrs Pierson was involved with all of the customers and thanked me for my business. Good team to work with.

Great experience. There are a lot of impatient customers there but they handle it well. Will be returning.

Very friendly staff. The girl that took care of us was awesome.

Great experience. All employees were very helpful.

Friendly staff, quick service

Most unprofessional staff I have ever seen. Poor customer service and a disappointment to ATT name. Avoid this place at all cost. Go to Southridge ATT authorized store and not this place

Was very helpful at all still had to call customer service talked to 4 different agents us on there 45 mins......

Good service here

Slow always have to stand in line even in a hurry ..just to pay a bill i should not have to be there 30 mins

They were very helpful getting my voice mail set up .

Convenient location and awesome staff! Very kind and helpful!

I was there because my phone was having issues while I was visiting friends and they were so helpful even set me up with dtv now.

Great store! Friendly and helpful staff! If you need help, this is the place to go!

Friendly and helpful associates. Store is always well stocked and very clean.

Super friendly. Amber and Brynn are both very nice and helpful

An amazing customer experience across the board. Thanks to the whole staff

Great stuff and excellent customer service. If you got your phones or DTV anywhere else you missed out on an experience!

Excellent staff! Great service

Excellent staff! Especially the girl who just started at this store

Horrible customer service. Kyle from the st albans store is awesome tho!!

Amanda was Awesome

Traffic is rough here at so.chas wv branch

Understaffed. After we waited 45 minutes, the lady finally told us she couldnt help us. I hope they add more employees!

Great store! I love AT&T!

Local vendor. Great service!

They need people who know what they are doing

Not a good experience. Left this store drove to mall to a corporate store was helped in two mins.

Would recommend this place to anyone!