Just spent time with Rick.... professional, knowledgeable, a great guy!!! We walked out with all our questions answered and a smile on our faces. Thanks Rick!

I wont bore you with the details of why I needed help but this team went out of their way to ensure I left their store fully set up and with all issues resolved. If you are looking for a top team that has incredible knowledge about Verizon products and services, this is the place to go. Thank you again Mike and Matthew for your help.

Hands down worst experience I have ever had. Extremely unprofessional (variety of reasons) store manager refused service on a sim card error as they were within 10 minutes of close... I watched 3 customers be turned away and then was accused of commiting fraud and barred from the store. Worst retail experience from both a service and hygienic view point

Had a problem with my charging port. Took less than 10 minutes to fix! Great service....thanks.

Fact: this amazing team spent hours helping me with absolutely no pushing, rushing, gaslighting. I was there for hours and felt very lucky that I ended up in this store. Jocelyn Ulmer :) thank you and your team (I had the pleasure of working with Jocelyn, Justin, Matthew, and Joshua- who are all so kind to me that I wish I had more lines to add). They were honest with me, and I watched complete honesty with customers (this does not always happen!). When there is a wait, they tell you- you won’t be stuck in a corner, you are actually made aware! They are incredible people and run an honest business- I highly recommend this Verizon location to everyone. Truly, they all brightened my day and went above and beyond what you would ever expect. Get down there and get honest and kind service! Thanks again for all your hard work, everyone!

For a cell PHONE store, they do a great job NOT answering their phones. Get some new hold music too, if youre going to keep people on hold for 25+ minutes...

Very prompt service. Friendly employees.

Excellent customer service across the board.

Been with Verizon a long time....never been disappointed with the service and/or the products offered....also find prices to be fairly reasonable.

Verizon advertise themselves that they have 5G internet and best but its pure lies and hoaxes.I do business that rely on this but I disappoints my customers because of VERIZON FAILURE.Customers watch out before switching

Knowledgeable, likeable sales rep Michael helped my Mother go from 15yr old flip phone to a smart phone today. Treated her like gold... 5 stars to him!! Thank you.

I was in and out under an hour with a new phone and case!! Jeffrey was helpful & knowledgeable about the phones and deals!!

Store was great staff was extremely friendly and helpful

Way to expensive. 500. Dollar phones. What are they smoking ??

Good service, clear explanation of plans amd fees.

The minute I walked in I was greeted professionally and politely by Anthony. He solved my issues with ease and knowledge of the issue. I really appreciate the service as I exhausted all efforts on my own. Some places I would go into would want to sell me something I did not need. He was not that way. He wanted to solve the issue I was having and that was it. Thank you

Does not return phone calls or e-mails, shipped my phone after activating SIM cards which disabled my other phone from making calls. They don’t care about customer service what so ever !

Chris was absolutely amazing! He was friendly, professional, and knew the answer to every question. I have NEVER had a bad experience in this store, but Chris goes above and beyond! Michael was also wonderful and was very engaged with us and the other customers in the store while we were waiting. This is why I love and continue my business with Verizon, they deliver an experience like no other carrier can

Kris solved a complicated issue with my phone, I’m so glad he reached out a year after buying my phone to see how things were going! Perfect timing!Thanks Kris, great customer service

Place I pay my phone bill. Without them I would not know how to use my phone

I love this place. You get a better deal then at and t and the official Apple store

They are doing well with getting people in and out of the store fast and safely.

They could not transfer my old phone data to new one. Wait time in car very long. I felt rushed when I finally got in. In trying to transfer info from one phone to another it did not take 10 minutes. It took an hour. Glitches everywhere and I had to do it myself l.

I checked in and waited for over 30 min before speaking to a sales rep, who immediately took a condescending tone and told me they couldnt do anything for me based on the information I had provided at check in, and now there wasnt enough time left to make the necessary account changes before they closed! Total waste of time, when if they had told me at check in, I could have made the changes while I waited and been ready to go.

Was a no hassle easy time

Matt the Mgr was so very helpful in explaining the phone options available to my elderly mother who struggles with smartphone use. He was patient, knowledge and creative with the various solutions he shared. We are grateful for his assistance.

Gentleman helped solve a vexing problem with a Verizon hot spot. Great customer service! I a not even a cell phone customer! Much appreciated!!!

Anthony was so super helpful! The staff was amazing. Thank you for making this a painless experience!

Friendly, prompt service, which is really all you can say for most telecom places. Didnt manage to resolve my issue, but they sure as shoes gave it a try. (Dont know why shoes was my first replacement for a less-publicly-appropriate word, but whatever.)

Went over to the verizon store in southportland. Got to work with Hannah. She got me set up with a new phone after my six year old one bit the dust. The store was very clean. I waited in line for less then 5 min. Hannah helped find the best phone for me at the best price. She was a peach to deal with. Thank You Hannah and Thank you verizon for getting me going again so quickly.

Had GREAT customer service with Greg.

The staff at this Verizon store are amazing. I use Verizon for work, and used to have AT&T for our personal phones. The staff at this store was so helpful with my business account that my family decided to switch to Verizon, purely for the customer support this store provides. They all know their product incredibly well and are very willing to go the extra mile to assist their customers needs.

We were referred to Spencer by one of his happy customers and came to him skeptical that we could find a deal on a new phone that we could afford. He and Tim helped to pull together a package that not only helped us get one new phone, but 4 new phones for our family on a budget that worked. They were looking out for us, not just trying to make a sale. They spent their time after hours to stay until we were happy and all wrapped up to go. They were extremely knowledgeable, efficient, professional and friendly. We will return to Spencer and Tim for all of our Verizon needs!

Great customer service! They were great to my wife and I and were amazing with our children! Our kids actually want to go back since they had so much fun! Pretty amazing since it could have been a long boring wait for 4 children 7 and under...

THIS PLACE NEVER ANSWERS THE PHONE, THEY HANG UP!!!! Employees make a STRONG commission at this Verizon. This company is a Verizon AUTHORIZED SELLER. I advise you do your research before you shop at this particular location.

Since the Biddeford store near me was closed, I called this office several times. Minor problem: they NEVER answer the phone. You just go through their digital system and get left on hold indefinitely. If youre going to claim to be open, ANSWER THE DAMN PHONE!!!

Customer service was awesome and Josh was a very friendly and knowledgeable with any questions I had. Thanks so much for your services

Great group of folks, they enjoy making customers feel welcomed and are there for your wireless needs. Consistently looking to make you happy being a customer is harder to find now a days.. Thanks for all your great efforts

Love our new phones and its so nice to have an unlimited family plan that is actually affordable!

Stopped in at 11:00 wanting to get my laptop connected to my data plan (already have a cell phone with them). I was out of the store 10 minutes later with the sim card installed and activated. Very quick and friendly service.

I think corporate needs to review their approach on how to greet people!

I feel dove stars for a general retail store is high... But it fulfilled expectations, sales people were friendly and helpful. I have no complaints.

The staff is fine, Im just tired of continuously being charged for an upgrade every time I buy a $900 phone from Verizon. They have the best coverage in the area I live in, but their fees to long time customers are outrageous! The made me give up a grand fathered unlimited coverage a few years back when I started to buy my new phones and now they have started offering a lower quality option as far as streaming again. I just think they treat customers of over 20 years terribly! Again, thats at a corporate level not at the store.

My sales person was awesome. Told him what I needed. Took care of me right away! He was very knowable and very friendly. I always go to the So. Portland, Maine branch. Always have great experiences there.

A minimum wage of 45 minutes to replace my phone, even though I knew exactly what phone I wanted and I just needed to grab it off a shelf I didnt need help holding anything over I can handle all of that myself. They really need to step up their customer service and improve their wait time.

Staff very attentive. Clean facility. My only criticism is that there are limited accessories on sight.

Maybe if they can have more staff Or shifts

Very friendly and knowledgeable staff. These people truly enjoy technology, and want to share that. I would go to the store over any of the other regional stores.

The rep who helped me went the extra mile he was excellent. Very patient and knowledgeable he is a keeper treat him right. Thank you!

Im not a Verizon customer but went into the South Portland store with a coworker and thought they were checking people in on a waiting list and there were also customers just walkung in being helped on the spot. Couldnt tell which was the procedure. Waited for a whole hour, got no apology, nothing and even minimized the issue she was there for. This experience would not encourage me to switch carriers.The employees name was Matt.

We had a very positive experience with Jimmy at The Maine Mall Verizon store. Everything was explained about the IPHONE 6s and the Tablet we were given when we switched to Verizon. I would highly recommend Jimmy and Verizon

Good customer service but very slow....

Two great experiences with CJ in helping my husband with his first cell phone. Appreciate the extra steps Dave took via telephone to finish the process, and he followed up with a call to be certain cell was working properly. Superb customer service. Will go back - our go to store!

Their phone selection is quite low

Very unhappy with the service and especially the deal they put me in when I was in a pinch. Sold me a phone that was in promotion but there was another one I wanted but the sales guy would not get a good commission on that one. Not a happy customer

Cant get through on phone but an appointment is required. Need to upgrade my phone but they can not transfer my info and get it set up. Traveled 1½hr one way to get here, I am not happy. They are way over priced to be getting no service

Everyone is pretty nice and helpful. I only give it 4 stars because I think that they should staff more. Took a while to get service.

Diaster wanted to look galaxy s9+ phone sent me to section no s9+ ang looked untidy. First hint s/b hardly anyone there at 10:30. Fortunately getting new phone in NH.

I love their pizzas and their plain wings. I always have them delivered and the service has been great.

Fast friendly service, new phone in 10min!

The gentleman who helped us setup our family plan was very helpful and even stayed late to make sure that everything was up to snuff. I have been very happy with this store and they seem to actually care when it comes to helping you find what you need or help with problems. This is the only store I frequent and I also tell friends, family and co-workers that this is the best VZW store.

Excellent customer service! After calling 4 different Verizon stores searching for an item that was out of stock, this was the only store that offered multiple solutions and ultimately found what I needed. They were friendly, prompt and offered excellent customer service.

Staff are more concerned with sales and upgrades than providing service to an existing customer. Visited the store twice in less than 2 hours, waited 30 minutes only to be provided with arrogant, misinformation. I left without having my questions answered or my problem solved. I won’t be returning to that location.

I purchased my phone and plan online, I came to this store for technical support & right when I came in the door was attended to. The associate who helped me was able to order me a new phone be shipped to my residence overnight (after diagnosing the issue).

Competent. Theyre very democratic. However, you end up waiting forever for some novice getting their first smartphone. They need an Express line.

Long wait tonight but great staff! One of the managers was even able to clean out the charging port on my phone so it charges easier

Matt S got all my needs met and answered all my questions and is extremely knowledgeable.

Best customer service yet, s/o to Spencer for hooking it up with the new 8 Plus! Would highly recommend going to see him with any IPhone issues!

Terrible employees who are trying to steal money from you no matter what. Management there sucks. You come in and they have you wait for hours while they are in the back laughing at you. Solution manager doesnt even shower and has no idea what the hell he is doing there or what a phone is. DO NOT GO IN THERE!!! Terrible experience

The staff is always very helpful and quick to respond. But the accessories are way over priced. Dont buy stuff from there as usually it is about 50% more for products.

Very knowledgeable employees. Was just in top add a phone to my plan, in and out.

Great service! They know their products and are very helpful. Stay away from the Verizon Store in Biddeford.

Excellent customer service I am very satisfied with Verizon

Very helpful helping me get my new phone setup. Did not wait long either - just go during the day on a weekday.

Friendly, knowledgeable staff provide exceptional service.

Excellent staff very knowledgeable and friendly got me all set up on my new phone

Great shop. Friendly informed staff

Too Bad Service...I was Waiting around 1 Hours, Couldn’t help me out.I want to switch my plans...As a new customer you guys need to be more responsible for that.

Would give four stars if they offered more choices

Staff is very helpful and they really focus on each customer one at a time.

Helpful, especially when you are buying, otherwise pretty stand offish

Great service and they are upfront and honest with prices

Well organized, though prepare for a wait during busy times. Salesman friendly and helpful.

Staff is super helpful! This is the best Verizon store yet!

Staff is courteous and helpful.

A long wait. But pleasant customer service

The staff was extremely helpful and were able to help me in a timely manner!

Best Verizon store we ever went to. Sales people knowledgable and very nice. They knew we had another et r appointment so they worked together to get our phones set up and us out on time. Highly recommend this store locstion!

I’ve been a Verizon customer since about 2001 and I cannot say that all of my experiences with this store have been terrible, but twice I have been miss guided that has left me with a bitter taste…First was in 2012, went in the store to initiate an insurance claim to replace a 2 year old Motorola that had a bad spot on the touch screen. At the time I had unlimited talk/text/data… Staff advised me it would be a better deal up upgrade to a new phone due to a buy on get on free deal vs paying the deductible for a 2 year device. Went for the upgrade after he assured me nothing changes, but low and behold I signed away my unlimited data. Only found out when I got a message saying my data limit was reached...Store offered me no solution other than sorry he was new to sales...November 2018… Go in the store to upgrade one line to a new iPhone, sales person was very professional and helpful, he assisted my wife and I into a new Xr from her iPhone 7, he back up her info, sold her a case and screen protector, and installed both for her. He asked me if I was interested, I explained if I did upgrade I needed a rugged device that was a rated intrinsically safe and a non-incendiary due to my line of work… He pointed out 2 devices that met what I was looking for, It was getting close to closing time and said I would come back the following day. I returned met by a different sales person, I asked about the device from the evening before and was told “They are junk and everyone they have ever sold has been returned” ummmm different than what I was told the night before. So I told the sales person what I needed and was looking for. I was assured the flagship device he suggested met intrinsically safe and a non-incendiary rating I was looking for. ( I asked for this so I don’t get others or myself injured or killed) I asked to see the ratings literature but he could not produce them, but assured me they were… (another mistake on my part) Then on to the rugged cases…. Picked out an Otterbox, I asked if it was just like the one on my current S7 and I was told yes, but no screen protector on the new models… So now I need to pick out one if I want the full protection… ugh… so drop an other $45 on the screen protector, and a 3rd item to I get the “Bundle Deal” get to checkout, and I ask if we can get the phone assembled and activated. He then said they don’t do that in store and it was something simple I could do at home… Ummm guy last night helped my wife… This is now 1pm, get home wait until 3 to open up the device and start up procedure, before touching it I decided to apply the $45 screen protector…. Removed protective flim... start to apply, notice a “hair” along the bottom edge….ugh its cracked before I even installed it! Go through basic set up to get it working and go back to the store at 330 pm, Show the same sales person the screen protector…. Then told I must have broken it and his suggestion was to go to Zagg at the Maine Mall and spend $10 for my FREE replacement… 30 minutes I sat there waiting for a solution (which replacing the screen protector wasn’t an option because they wouldn’t have one for several months so the next best logical thing he could suggested was to unbundle my purchase and I pay an additional $100…..) I finally asked 40 minutes into this can I just get a car charger and be done….. (if he would have helped me set it up in store this part could have been avoided.) So out the door I go with a car charger I don’t need and no screen protector. Phone goes back into the box until I get home to put on the Otterbox Defender… I find the Defender doesn’t protect the sides of the screen at all …. I look up the phone specs… and it is not rated for the intrinsically safe or non-incendiary like I asked… so 14 hours after first opening the box, it is factory reset and back in the box it goes to be returned. They took it back, I debated and contested it to the manager but I still needed to pay $50 restocking fee based on the salesreps misrepresentation of the item… Still very agitated and never doing business there again.

They greeted me at the door and helped me find a phone that fits my needs.

Good service, and they always have deals going on!

The service was way beyond normal. We spent 2 hours getting assistance on 2 new phones.On a 10 point scale, Chris and Tobin would be rated at 10+. Thank you..Tom and Dottie Hughes

I showed up 30 minutes before their closing time only to find that they closed early. This is not the first occassion and is a routine occurrence for this store. Evidently customer service is not a priority at this location. When I do talk to an employee there, they typically are rude and passive to avoid helping you unless you are there to buy.

The girl i delt with was horrible, she was rude for one, and two had an attitude... love the service but didnt like the girl that helped me, other times i went in there the other people were friendly, maybe she had a bad day but no reason to act like that.

Excellent, fast customer service!

Michael and the crew Rocked,they spent as much time as needed to help me and all were extremely personable!

Went to update my phone, relatively painless, store staff was knowledgeable and helpful. They were able to overcome the one hiccup in the process.

Great, personal service every time Ive been in.

Well Ive been standing in line for 45 minutes and I still got two people ahead of me

The Real Deal. Dont end up at another Verizon store cause it may not actually be a Verizon store. Most of them are partner stores. Be sure to ask.