When I walked into the store with some unusual questions, a professional called Kyle was able to take care of me immediately. He not only answered my questions clearly, but also offered very useful information about which I hadnt even thought to ask. He also gave me a clear view of the advantages and disadvantages of different options available, helping me make informed decisions. Thanks to Kyle, the whole process was easier and faster than I ever would have imagined it could be, and Im now happily using my AT&T service.

I went knowing nothing about phones or plans and poorly described the money situation I was in. The workers at the time of working were fantastic. Going out of their way to try and find me deals after I exclaimed I didnt have money for THAT day. They were quick, friendly, and got me out fast without it feeling rushed. Great staff thanks for the help.

I’ve worked with Carter many times when he was in a different store and had the pleasure of working with him today. He is so patient and even-keeled. He’s organized and he can multitask. Always knowledgeable and helpful. Highly recommend this store!I also worked with Josh recently and same goes - polite, patient and so helpful. These guys are so refreshing and the epitome of good service. This store is my new go-to!

I was very happy with the sales person Josh at the store and until today. He quoted me a discount he would have known I do not qualify for but, I did not. He quoted my monthly charge for 2 lines $100 less then the actual charge and added a hotspot which I did not ask for. I am a transfer from Verizon and to be honest if he was honest he may not have made the sale. The online customer service person was fantastic and did what they could but, my charge is still pretty much the same. Josh is great with sales for sure but, NOT with honesty :(10/21/2021 UPDATE- The manager of the store contacted us right away after the above review was seen by the store and he sorted out our issues! So, a bad start ended with excellent results and we are pleased with our results! THANK YOU~

Great job getting me setup with a mi-fi for just the tax up front!

We went in to the AT&T store (ME Mall) to get info on upgrading our phones and adding a third line. Carter was SO knowledgeable and helpful in answering our questions he blew us away. He showed care and concern and took the time to walk us through everything. We left to discuss and think about it and returned the next evening to set it all up. Thank you Carter. You blew away your competitors and AT&T, Carter is one of your most valuable employees. Hang into him!

I cant say enough fabulous things about my visit to the Maine Mall AT&T store yesterday. I was waited on by Dee, one of the store managers. He remembered me from five years ago which was the last time he waited on me. He was professional, extremely patient, and unbelievably empathetic to the frustration of having to replace a phone that isnt 5g enabled. There arent superlatives that adequately describe the incredible level of customer service that I received. AT&T is lucky to have someone of Dees caliber managing the Maine Mall AT&T store.

I am so happy to say I went to this store for help Johnny Boyd was most helpful and polite and encouraging. I will definitely go back there for all my cell phone needs.

The representative, Josh, was absolutely terrific. Smart, articulate, friendly, efficient, etc. He deserves a big promotion. He made the visit to the store an unusually, and unexpectedly, pleasant experience.

Staff was nice, but when I got my new phone I had them put on a screen protector. Two days later the screen was cracked on the edge and when I brought it in to ask them about it they said that they had put on the wrong screen protector (my screen has the round edges) and that they shouldnt have put that one on, but that was all they had in stock at the time. All they offered me was to replace the screen protector with the SAME ONE THEY JUST TOLD ME THAT WAS WRONG FOR THE PHONE. I cant make this up. I couldnt believe it. Youre better off going to bestbuy around the corner of that store.

I would give 0 stars if there was an option. The customer service here is appalling. I have never been treated more rudely. The staff member Stephen was short with me when I asked any questions, disrespectful and condescending. I will not be returning and plan to switch carriers after being with AT&T for almost 20 years. Not sure how someone so angry can work in customer service. Unacceptable behavior. Avoid this store at all costs.

I’ve had an on going problem with my phone for the past year. No amount of calls to AT&T or apple could figure it out could trouble shoot the issue. The phone would work, then it wouldn’t. This pattern lasted for a year. I finally broke down and bought a new phone yesterday. The same thing was happening on the brand new phone!! At this point I was starting to lose my mind. So today I went into AT&T and spoke with a representative Josh at the Maine Mall location. I told him what had been happening in a few short words. In about 15 minutes of critical thinking he was able to get to the source of all my phone issues. He tracked it to an application I was using on my phone. Upon deleting the application my phone is working as it should be! Thanks to Josh using his mind and not just going through a protocol for your customers I am able to keep my same phone number, keep the same plan and continue service with AT&T.

Ryan was a great help and was very fast and professional when it came to switching over my phone plan to at&t

They did a very good job. very satisfied experience.

Staff has always been great.

Apple has always impressed me with the level of care and service they provide. It is second to none.

They have always taken care of me, I will only go to this location when I need something.

Steve is the best! Patient, caring and explains so the non need understands

Dara is an amazing manager! He spent two hours with us trying to get a data issue fixed and didnt give up till he solved it!

The guy was a great help..excellent service

I went in with my new IPad and had a sim card installed they did a great job amd i was out fast

First visit great where I bought phone. Second visit I was told I did not purchase phone there.

Virson is a good 📱place to go if u need help anything

Visited the AT&T store located at the Maine Mall. I was having mechanical issues with my older IPhone. The service, attention, professionalism and knowledge exhibited by Matt and Kyle was refreshing and appreciated. I left the store with a new IPhone 11. I highly recommend visiting this store if you’re contemplating a purchase, upgrade or new service. Tons of options and accessories to consider. Also, store was very safe and sanitary with all staff practicing proper COVID-19 protocols. Thank you, again for a great experience.

Walked in with a bunch of questions at 5:58 on a Sunday, two minutes from close (I know, Im sorry), but Josh Gagne helped us work through our questions in less than 10 minutes. We were frustrated from having dealt with a lot of incompetant help elsewhere at other phone stores, but Josh helped us regardless of the time and probably would have stayed there answering questions for us all night if we had asked. We told him we would be back the next day, and he made sure to make time to see us that day quickly and helped me switch over to AT&T on 2 new lines. It was a great experience and frankly, a breath of fresh air when it came to customer service. Thank you Josh!

Tyler E and his co-workers were great! Very helpful, answering my questions and taking the time to help me with my phone and my bill. Thanks!!

To add -- my wife and I recently upgraded our iPhones, and also got a new iPad. On our first visit to the store, Josh was very helpful in explaining pricing and such. I had to re-visit the store last Friday (1/8) because I had some problems with getting everything transferred from my old phone to my new one. This time Dara, the Assistant Manager, assisted me. He was also very, very good. He got my phone set up the way I wanted it, and also activated and set up the new iPad. Thanks to both of them!

I can’t say enough good things about the outstanding service I received from Josh . He was the most helpful person I believe I’ve ever encountered . He is a relationship builder. He will be my to go person in the future .He is. Wry patient and kind and without him my phone couldn’t be backed up . I didn’t know the number associated with my Apple ID and Josh figures it out that it was my daughters number . This guy is great . I’m in customer service at Hannaford and have won awards in customer service .He is exactly what any company needs .He exceeded my expectations behind what anyone could know.!

This store is great! Johnny and Donald were awesome! We picked up 2 phones and they had usChanged over in record time. Great team effort!

Extremely friendly service. Very helpful and thrive make sure your phone service and equipment is what you want. Definitely recommend!

Johnny was awesome! Supper helpful and got me a great deal! Best experience with a phone company yet! Thanks for all the help.

Recently came in to this store for some questions on my account because I am moving out of state. The customer Service is flawless. Not one question went unanswered or under answered. Very knowledgable about the products and the services they offer. Very well managed location.

The employees of these stores and their support are so dis-empowered by the organization that they are unable to give customers any satisfaction or results when things go wrong. Over 100 hours on the phone with the company to try to resolve an issue they caused. They are charging me 850 for a phone that I returned because it stopped being supported and still are charging me monthly for it. They should be getting sued left and right for this, it appears to be happening all over the place and they just run people around. Do not get involved with this company.

Tyler was the best! Just very helpful and patient with all our questions. Thank you!

Excellent customer service! The manager Dara is amazing! So helpful and very knowledgeable!

Tim and the team at AT&T South Portland, Maine are awesome! They helped me with a complicated phone switch out and it is much appreciated. Definitely come here for all your phone needs!

Staff was friendly and helpful. He stayed after business close to fulfil my order. I was concerned about transferring my number but it few easy steps for the rep to transfers me to ATT.

Josh Staples was very helpful. He changed my plan to a better one.

Fantastic visit to the Maine Mall ATT store! Seriously - Dara took his time, shared key information that helped us choose the new phone we were after. He even took the time to review our plan to make sure we understood the new options - so helpful!! Highly recommend getting your ATT phone and plan shopping done with these rockstars! We will be back!!

Great service. The sales associate was very helpful.

Awesome service and friendly staff! Josh was extremely helpful in getting best plan and finding right phone. Many thanks!

Was having phone trouble and walked in 5 minutes before close ; Josh and Tim were so nice to quickly help and assist me and told me there was no need to rush though the whole mall was closing they took their time and made sure I left a happy customer, and so i did! They are the best appreciate the both of you more than you know !!

Johnny was so helpful, patient, and polite. Thanks for all your help!!

I asked about changing my phone number and the salesperson gave me a rash of excuses to try and justify his laziness in not wanting to do it.No commission = no customer service

Was greeted right away by friendly staff. Susie helped me out with quick efficiency and even managed to save me money on plan. Thanks!

Needed a new phone. Johnny had all the answers. I left with a better phone, and a better upgraded plan for less $ per month. Honestly the best experience Ive ever had at any cell phone store - and Ive seen a few. Johnny is the man! 👍🏻

Kyle was an amazing sales associate. Helped us with our needs and sold us the tv plan. Thanks so much

Kyle was very accommodating as there was a long line at the Apple store and doesn’t usually sell phones directly, but today he did!

Was helped right away by Josh G he was friendly and went above and beyond had great customer service and was pleasant.

My father purchased a phone at this ATT store and the sales rep he dealt with added $20/mo in insurance and early upgrade fees on a $400 phone, without asking or informing him. If you upgrade your phone here be sure to check your monthly statement.

Josh G provided top-notch service on a complicated switch. Thank you para tu ayuda!!!!

Kyle was great helping me today! Had me in and out in a timely manner and was able to answer my questions!

Josh was amazing!! Definitively recommend to anyone looking for a new phone or service!

I was satisfied with my visit. However, a friend of mine happened to go to this store shortly after I picked up my new iPhone. She needed information about her account, so they wrote the information she needed on a scrap piece of paper. Well this scrap paper had ALL of my personal information including my HOME ADDRESS!!! I do not know how I got so lucky to have the person who got this be a close friend. What if this got into the hands of the wrong individual... I have no words on how careless this is.

One step above a shoddy used car dealership. Only dealt with one person who would give me the time of day. Everyone else just wanted to go home. Dont go there without someone you know who has good negotiation skills, a willingness to hold their ground, and isnt afraid to walk out the door if they dont get what they want. Its the difference between paying $1,000 for a phone and getting it for free. They will nickel and dime you if you let them. They are top 5 when it comes to horrible customer service. Lies, empty promises, the phone support / online support cant communicate with the retail stores. Right... get anything you are told in writing, be organized, dont let them rake you over the coals.

My boyfriend and I went in to switch and consolidate our phone plans. It was a complicated process which required a whole bunch of work on the part of our rep (Elliot) and he was wonderful. Super helpful, patient, and got us the best plan with all the discounts we could qualify for. Made the long process worth it!

Customer service is an essential piece to a store like this. This store is very much lacking in quality for sure. I asked the employee for some assistance who did begrudgingly help me, given after repeating myself. They seemed uninterested and then when I did find out they had what I wanted, I was told there were 3-4 people ahead of me and it would be 30 minutes. There were about 3 employees working, I wanted to buy a phone, there were 3-4 people ahead of me.... do the the math, that is FAR too slow.I went to the other AT&T store, which was busier actually, and received quick and polite service and was in and out in about 10 minutes.

The world needs more people like Johnny. He went out of his way and saved me a decent amount of money on my plan when all I wanted was an Apple Watch.

Susie and dara They both treat me with hight customer service and greatful for that

Sorry selection at too high prices.

Although I am not necessarily a fan of ATT itself, this little store is my favorite to go if I am having a problem with mbv y phone. They are super nice here and do their best to help.

Tyler is an incredibly smart associate, helped out with everything I needed and more.

Clean, friendly store. Josh was a big help and answered all my questions.

Friendly staff. They had answers to all my questions.The only problem was when I went and bought my new S9+ they didnt mention the glass screen protector causing issues with the sensitivity. Making it hard to type - you had to press really hard to type. I went back to tell the guy I didnt like it and he said oh yeah, its just the glass protector causing the issue.I got sick of it. Went back next day and tried to return it. Just for the gentlemen to adjust the screen sensitivity for it to type normally. That fixed the problem.Why couldnt the first or second guy I dealt with tell me this?

Great customer service! Thank Josh!

Had great experience.

I was misled into a device buyback program at this location. I was offered $200.00 for my old device. I was told that I would be able to start a new AT&T Next account, pay the next account off, and then transfer my phone# to my parents line, who live in a separate state. I was also informed that this was the only way to get my new phone on their line as I could not be at the same AT&T store as my parents (the account holders). The sales rep also informed me that it would take up to 6 MONTHS! for the credit to come in, and that part of my credit would be used to pay the month or so that I kept my line separate from my parents.Now when I havent received any sort of communication since and I go to this AT&T store they claim they cant see my invoice because the deal happened more than 60 days ago. They direct me to customer care, who elevate me to the device buyback reps, who are absolutely clueless and uneducated, and they transfer me to some online sales rep, who is even more clueless, and he directs me back to this store full of idiots.F++++ AT&T, thanks for the headache and for stealing my old phone

Great service from Cody at this store. I was very frustrated with AT&T customer service. Cody fixed the issues and saved me from going to T mobile. Thanks Cody

Great customer service. Friendly and knowledgeable reps. Great experience

Badass customer service

I am a brand new customer to AT&T I went to the store and spoke with a representative named John who is very misleading and lied to us about numerous details of our contract had us sign up for DIRECTV NOW which we did not even need and now I cannot even activate my brand new iPhone XR without a $400 deposit because he failed to do his job correctly and now they want us to pay the price for it I would not recommend this store or any of its representatives to any friends or family or anyone that does not want to get shafted.

If I could give this store negative stars I honestly would. YOU WILL LEAVE THIS STORE FEELING ROBBED AND HELPLESS. PSA THERE IS A 50 FEE IF YOU ARE RETURNING A PHONE. And after they told me there would be a 50 dollar fee and I needed to give another credit card and pay additipnalnloney to return it... he told me I wasnt an authorized user to my account, handed me the phone back and said my parents needed to return it. NEVER BUY A PHONE FROM THIS STORE!!!!

Quick courteous service addressing my useage problems.

Awesome sauce!

Awesome service

My phone was frozen. I went in and he had my phone working in a few minutes.

Been sitting here for over an hour waiting to purchase a phone case while 2 employees are busy with a costumer but are just having conversation.. Hello. U could at least say one sec sir while I rang a couple out

Great service

Very helpful!!!

Nice staff

Nice sales people

Love at&t

Great deal

Great customer service

Great staff!

Kyle was great!!!!