Anthony R did an awesome job setting up a phone for my daughter then shipping it to another state for her. Highly recommend speaking with him if you want someone knowledgeable, who follows through with what they say they will do. Great customer service.

Do not buy a phone here! I went in in June saying I wanted a Samsung s21 and the rep talked me into the Motorola edge+. The rep misrepresented this phones comparison to the s21 and Ive been very unhappy with the edge+. I called Verizon customer service after realizing that I cant just deal with a phone that regularly gets too hot to touch. A phone rep told me that Verizon would waive the normal return window, I just had to go back to Cellular Sales to make the change for inventory purposes. I called this store and my call was redirected to the Portland location. That agent confirmed that he saw the note, but only South Portland had this phone in stock. I drove an hour to South Portland only to be told we cant do that and have a document I signed about their return policy aggressively presented to me. They called customer care while I was in the store and got a different story. I called customer care again on the way home and spoke to a supervisor who said that an agent store CAN do this at their discretion. The alleged manager of this store had no sympathy for the fact that his employee misrepresented a phone to a customer. Customer care said they could have done something if I had purchased through a corporate store, but they cant do anything with agent store inventory. This store also charges a $40 set up fee on top of the activation fee even though they dont do anything to set the phone up. Agent stores are awful! STAY AWAY!

The Verizon representative who helped me pick out my phone, as well as the rep who helped me transfer everything to my new phone, were nothing but great to work with. They were helpful and courteous the whole time. Kyle wanted to make sure that everything had successfully transferred over, despite it taking a while, he didn’t try to hurry me away. Overall, great experience!

Simon Davis at the Maine Mall store turned a complete nightmare into a pleasant experience. I was at a baseball double header with my young son and smashed our only phone in the trunk of my car....I dread going to phone stores because in my past experiences elsewhere there has always been a long wait and high pressure to buy the next greatest thing.Simon actually listened to what I needed - listened to what my 9 year old needed - and set us up based on our needs. Not only was he patient with us - he also went the extra mile and fixed our billing issues.We ended up buying 3 phones that day (when I never intended to buy any!) - not because of high pressure selling - but because Simon met our family needs by reducing our cell service cost by getting us on the right plan, found a non-Smart phone for my elderly father, a safe phone for my young son and a replacement for my own.In addition to doing all of this for us Simon was answering questions for other employees in the store. He knows his product, he knows the pricing parameters he has to work with. The whole time we were there he never seemed stressed - even with a full store.I just got a call from Simon today - checking in on us to see if we had questions or needed anything. Honestly the only thing we need from Verizon is for Simon to get a raise! He is an exceptional, exceptional employee!

We had an incredible experience at the Verizon Maine Mall today. Simon was beyond helpful and made a normally awful experience easy and seamless!! He was so patient and answered every single question we had. Our last experience upgrading phones was miserable and we got no help at the corporate store, this was the polar opposite. It was so stressful before, but this time Simon took all of the anxiety out of it and we actually enjoyed our time in store. He was so thoughtful and took the time to explain everything, get us the best deals, and set up all of our devices. 10/10 recommend this location and working with Simon!

Anthony at the Verizon cellular sales store in the Maine Mall was fantastic. My goodness! There are a variety of things involved and Anthony did more than just answer all the questions with confidence. He offered advice above and beyond what we were aware of. As my daughter and I left the store, we were actually laughing from a kind of stress relief. Exceptionally happy!!

Anthony at the Verizon store in the Maine Mall was phenomenal. He worked with us for several hours to make sure that our new iphones were set up and we had everything we needed. He explained everything extremely thoroughly and was extremely personable. Would recommend asking for him for your next purchasing experience. He also works at the Falmouth Store! Thanks Anthony, we love our phones!- Haley&Joey

Best experience, I’ve ever had at a cellular store. Most knowledgeable sales person Iand my husband have ever dealt with. Because of the great service and sales man, I will always stay at Verizon.

Simon, at the Maine Mall Store is polite, knowledgeable, and has an incredible amount of patience. He updated my plan to unlimited data, talk and text and assisted me by enrolling in paper-free billing and teacher discount. He kindly answered all of my questions.

My daughter and I were lucky enough to find these angels on Saturday. We worked with two lovely people that took such great care of us. Meaghen Tarvers helped us find and setup a new I phone. The customer service OUTSTANDING!!!!!!!! Everyone working there, happy and friendly. I highly recommend!!!!!!

3 brand new phones purchased, 2 upgrades and 1 new line on a fine promo done in less than 90 minutes. Rep was very friendly and professional.

Had a great experience at Cellular Sales a couple of days ago. I traded in my old phone and purchased the Motorola Edge+. The sales rep, Lewis, took all the time necessary to review options with me and recommend the best plan moving forward. I have remained with Verizon due to them having the best coverage in Maine, and with the new phone I will have 5G when it comes to Portland in 2021. Jacob handled the data transfer and continued his support when I visited the store the next day with a few questions as I need to relearn some of the Android features having switched from Apple. A year ago I switched service to Verizon at the same location and this recent experience confirms that their customer service and sales continue to be first rate. I cant imagine doing everything I did, including detailed explanations of all my questions, on the Verizon website. For me, the face to face interaction is very important.

My wife and I had a number of questions about our Verizon accounts. Simon, at the Maine Mall store, was very helpful. Not only was he polite and welcoming he listened to our questions and concerns, provided information and left us glad we had come in to the store.David Wing

WE have worked with Lewis for a few years and have always had a pleasant experience. We walked away feeling that we got a good deal and were treated well.

Go tmobile. Better service better price

Lewis did everything he could think of to give us the best deal! Very very knowledgeable and helpful. As were the other staff. Highly recommended them!

Fantastic service and great deals way better than Verizon will offer you in store can’t recommend Meghan and her team enough. Thank you so much

Went in to upgrade one phone and ended up upgrading all four of my families phones and lowered my monthly costs! Thanks for the great service.

JT was amazing really saved the day

I needed a new phone and Mr. Mackay made this a very easy transition. He explained all of the costs, set up my new device and was very personable. I won’t be going to any other Verizon store. My experience was stellar!

So very pleased with Kyle. After spending many hours with Verizon support and being so frustrated, Kyle figured out the issue with my phone in a very shot time. He is a gem!

Fast and easy process and Chris went above to make sure the kids hash some paper and pens o keep them entertained.

The crew that helped me over several months trying to repair a phone that I dropped and damaged were wonderful and amazing. I finally made the choice to replace what I was told was a repairable device. Lewis and Brian from the Maine Mall location were especially helpful and supportive in dealing with the insurance company that didnt want to help.

Went in to verizon to get new sim card for wifes phone.apple changed the battery and destroyed her phone giving me a new one.lewis was great the whole staff was nice.remember people retail workers are most mistreated so be nice and they will treat you nice upgraded my own phone to.so ask for lewis he will treat you with the most respect.a plus visit.

This store is home to the coolest Aussie in Maine.Besides being cool, everyone is helpful and wants to get you a good deal and not shove things down your throat.

WHAT MAKES IT WORK A HONEST AND HARD WORKING SALES TEAM. THIS TO BE HAD AT THIS MAINE MALL VERIZON SHOO.

I just talked with Lewis over at Verizon near the Maine Mall and had a very positive experience.He convinced me not to drop my service because I was so upset about my bill. He was very professional, was able to calm me down, and resolved my problem. You have a great worker in Lewis!

Very helpful people and listened to exactly what we wanted and needed

When I walked in the store I was immediately helped and giving all the info I needed to make the right decision on a phone and plan. Great service fantastic people, I recommend this place.

Great service, knowledgeable, however charged me $350 for a Motorola g power. After buying and looking online found it at 4 other stores for $230... Very overpriced.

Lewis at the store was great to work with! After a few not so great experiences with some local Verizon stores in the Portland area, really glad I came into the Maine Mall location and spoke with Lewis.

If anyone to upgrade a phone or iPad or plan, go see Chris Stow at the Maine Mall Store ! He saved me money and helped me out! Polite and Patient!

Went to the corporate store across the street and they sent me away saying they couldnt see me for a week. I called the store in the mall and Chris was so helpful. I would recommend the maine mall store over the store next to them anyday.

Amazing staff that cares about you and makes sure that youre making the right choice!

Tried asking about no-contract phones (since I was unfamiliar with them) - salesman proceeded to lure me into trying to pay for the most expensive phone. Assumed my age (I look young but am not). Tried steering the direction of the conversation back to a non-contract phone. Still fought with me getting that phone. I told him Id think about it and he scheduled an appointment. The entire exchange was painful, unprofessional, and amateurish. I never showed up. I did my research and bought a good non-contract phone at BestBuy for less than $40. Works like a charm. My advice is to do your research and avoid these type of salesman at all costs. Im sure theres better associates here, but that was my experience.

Gary and Devon quickly add my Apple Watch to my phone plan and helped me get a new iPhone for a great price. They answered all my questions and I was in and out of the store in less than an hour. Excellent sales and service.

I set up my first phone plan with them at 17, paid outright for my phone, been there multiple times in the past 5 years and never have had to wait for service. Just recently went and upgraded my phone and added a watch plan and they found me a plan with more data for the same amount of money and at the same time adding the additional device, let me have the online promo for 100$ off and made sure to keep my work discount on there. Make things super easy and fast, all very pleasant employees!

Changed to Verizon at this franchise location as we wanted to make calls to Canada and during our travels in Canada. I specially requested this and was informed multiple times my phone would work in Canada but the rest of our family plan would not. We were fine with this option until we discover that my phone didn’t work whatsoever in Canada because we had the wrong plan! Yes, we learned while traveling.We changed to the correct plan but were met with additional issues. I recommend additional staff training because the impression is more about getting a commission more than doing the right job.I like supporting local but unfortunately I will be visiting a corporate store in the future and not this franchise.

All great guys. Chris, Brian and Verizon LAD! Lol. Thanks boyzzzz!

After sharing my concerns regarding issues with promotional credits continuing as promised, Cellular Sales reached out and worked on my behalf to rectify the situation directly with Verizon. I appreciate their efforts and my faith in this business has been restored.

I had the worst and best afternoon here. My phone once was lost but is now found, and throughout the whole process I had the huge help of Sandy and Josh. Those two helped me figure out next steps when the phone was lost, and were very thorough in trying to get me the best deal for the situation. I ended up miraculously getting my phone back and they were super excited for me too! Literally 10/10 would recommend these humans for all your phone needs. Much helpful. Such efficient.

Spencer was a great help from the very first moment he took my car. He was flexible and eager to meet and find just what we needed. He was not pushy. Rather he was knowledgeable and proactive to find us the best fit for us. We will continue to go to Spencer for all of our Verizon needs .

Josh did an absolutely amazing job helping me after I lost access to my old phone! He is very knowledgeable and helpful- thank you so much!!

I visited the inside Mall store on their first day of opening..6/2/20...As a senior it was a great experience, staff helpful and I felt safe!

Yesterday I went and got the new iPhone and Apple Watch from th Verizon store in downtown Portland. I always go there for any issues I have, or new devices I need, because the staff is really helpful and patient. Yesterday I worked with a salesman named Bryan. He was awesome. He took the time to show me all the new features of my devices, show me exactly how my bill would change, and even brought me a variety of cases and went through their key differences. I love my new phone and watch! These guys are the best, and always make you feel like they want you to get what’s best for you, not just the most expensive thing like other places.

This store and the people who work there has never been anything short of great. The people are so kind, helpful, and go out of their way to provide excellent service. As someone who is not very knowledgeable regarding technology and phone plans, they are able to explain and answer questions very well, and do everything possible to create a solution that will best benefit the customer. Thanks for being a consistently excellent place to do business!

Gina was fabulous. Very knowledgeable and patient.

Tobin and Jonathan W. were very helpful. I often dread these types of experiences but These two made it easy and enjoyable. Very professional and personable. They were genuine and took time to break things down and teach us about the phone options. I will definitely recommend the mall store and Tobin and Jonathan in particular.

Cody Shaw and Spencer helped me switch from AT&T to Verizon. I go to school at Thomas college and dont have service, so the switch was needed. Both Cody and Spencer were very kind and helpful in my decisions for plans and devices. They explained current plans,devices and deals going on in the store, and even set up my devices before I left the store. I had an awesome experience and will definitely continue to use Cody or Spencer in the future for my Verizon issues or purchases. I couldnt have had a better experience anywhere else.

Quinn was an amazing help throughout multiple complicated phone upgrades / interactions. Extremely patient and caring!

When the sales rep apply your screen protector and write their own review while doing it. Seems to be a pretty common thing as all these reviews are calling out individuals. JT thanks for violating my privacy and to yourself a 5 star review

Nathan helped me switch to Verizon from Sprint and he was amazing! was very knowledgeable and not pushy at all. took the time to transfer all my stuff and showed me how to use the phone. I felt very comfortable like Ive known him for years. best cell phone experience Ive ever had. will recommend to my friends and family.

Jake was patient and helpful with me in setting up my new phone. He was also very considerate of what I wanted in regard to my phone plan. He really caters to a customers needs. I highly recommend this store. Ask for Jake! ! Hes the man!Victoria KundishoraScarborough ME

Wow! I left Verizon about two years ago after being a long time customer but went to this Verizon store after hearing about a promotion. Nate was the representative that attended us, and he went above and beyond any conceivable expectation to attend to me and my family including staying late to finish setting up our phones, searching for additional promotions, and providing us with multiple options to meet our financial needs. He had a ready smile, an ocean of patience, and a clear dedication to providing stellar customer service! We walked out with two new lines and two new iPhone 8s. If only all of my Verizon experiences could be like this! Send this guy out to give customer service trainings!

My experience here is a clear five star caliber. This was entirely the result of the technician, Josh Griset. Joshs style and command of his craft was second to none. If there was a rating greater than five, I would give him a ten. His expertise and smooth delivery restored my confidence in Verizon. Josh is the face of Verizon and he is awesome!

Very very helpful. They will help you get your new phone set up. Anything you need help with they will help you with it.

Bought a liquid screen protector from them, that they highly recommended, for my s10 and got a scratch on my screen. The salesman told me it would protect against scratches...I then called the store with my complaint about the product and was advised to bring it in for a full refund. I then took the time to drive an hour away to the store to get my refund and all the salesman said they could do was give me a plastic screen protector for half price. Terrible customer service...seems they only want their commission instead of helping the customer. Will never shop there again and wish I could give a zero star review.

Kennedy is GREAT! HE WAS ABLE to solve my problem, offer a better plan all in a small window of time. He explained everything easily and I was completely comfortable working with him and highly recommend this location. Thank you for excellent customer service.

I was helped by Jordan Tran and he went above and beyond to make sure my experience was both informative and pleasant. He was both knowledgeable and helpful in choosing the right products for me. I would recommend his services to anyone looking for information on phones or plans. With Jordan I didnt just feel like another statistical sale for him, he made the experience personable and I felt like he wanted to help me find what was best suited for my wants and needs.

Bryan is a fantastic employer for Verizon I have a new phone needed help since I got it. I came to Portland today and stopped in to Verizon store . He did what Bangor store could not do for two months. A remarkable young man you are lucky to have him I am leaving to go back to Bangor God Bless this man.

Rep was extremely helpful! Made sure all do my questions were answered and found out the answer if he didnt know. Took his time to make sure everything was done correct and we knew all the ins and outs of the plan and new phone. Would definitely work with this rep again

Mitchell Duncan helped me & it was a great experience to learn how to use the tablet for the first time. Mitchell had infinite patience. I was lucky to have his help!!! 5 star performance indeed. I would surely recommend Mitchell to my friends and family

Josh was not only amazing to us as verizon customers but also as a mother. He jumped through hoops and made not only buying new phones easy he found us the best options. He also helped me feel comfortable feeding my child. He gave me my own room in the back of the store. I have never been shown so much support and it meant the world to me! I will always go in to work with him for any of my future needs!

Jimmy helped us upgrade our phones and add a new line to our plan today and he was amazing! The patience and professionalism he displayed was very much appreciated. Ive never experienced this type of high quality customer service when buying a new cell phone. Thanks Jimmy!

Nate was a great help. He was able to explain everything and get me everything I wanted. Was also willing to stay a little later to get me everything I wanted.

Will at the Verizon Store was nothing but fantastic!! He was real and upfront with us regarding costs and getting the right phone for me. He was hilarious and a delight to work with.. Will had my girlfriend and I in stitches throughout the entire process. Go see this man! He is epitome of excellent customer service

Great place. They hooked my wife and I up with exactly what we needed and the lady who helped us, Kate, was excellent and helped us find what we were looking for. Fast, friendly service and top notch customer service. Would highly recommend.

I had the best experience at Verizon that I have ever had. I was taken care of by Casey Dodge at the South Portland Mall Verizon. He was very patient answering all my questions and took the time to set up my beautiful new phone. Not on was he personable but professional as well. I would recommend this location to all my friends using Verizon wireless!

Jordan is very personable as well as equally helpful! He was able to get me exactly what I needed and made it possible for me to do just that within my budget!! When you go to the south Portland Verizon definitely ask for Jordan Tran!

I came into the store very frustrated because I was having multiple problem with my bill, phone, and set up of a new watch. The sales consultants Tobin, Jamario, and Josh noticed my frustration and came to my rescue. I travel EVERYDAY to a different city and state and I have NEVER gotten great quality service like I received today from these gentlemen. They also helped me save more than 100.00 on my current bill. Their customer service was amazing. These guys deserve Customer Service of the year awards. This visit made me happy to be a Verizon customer. In my opinion this store is the BEST Verizon Wireless store in the U.S. They were all very patient and understanding to my needs and wants. I would travel back to Maine just to see them if I ever ran into an issue again.

This is not a Verizon store. It is an Authorized retailer. The better deals will be found online at Verizon or at an official Verizon store

Hi there,I was at Verizon at the Maine Mall today to replace my phone. Pete, your sales representative, went above and beyond to take care of me! I am not very tech savvy, and he really took his time to work with me to bring me up to speed with the latest technology. I really appreciate all of Petes help, and I look forward to bringing my son in to go through the same process with him!- Lucy

JT was so amazing. He explained everything so well and made sure all of our needs were not only meet but far exceded! By far the best Verizon rep ever!

JT and Eben were great. They went out of there way to help me. Stayed late and made the process so so easy and were super patient and positive. Super helpful.

Kate will provide all you need to meet the demands of a large family. Great deals on accessory packages when opening new lines. Worked out great!

Absolutely love this store and all the people in this store! I work in the mall and they have come to my store if I am alone and have helped me out when I was unable to leave. They have also helped me with all the issues I have ever had and made the process of getting my 10yr her very first phone. I recommend this store to everyone!

The people need some training in dealing with customers I had an issue with my phone, after some quick research it was determined to be a soft ware issue that Was not up dated. I asked why so long with such a big Co. He kept saying I dont know, thats Verizon and didnt appear to be happy when I mentioned he does represent Verizon he appeared to think I was blaming him.

I was there for about 3 hours going over all options to get me a new phone while getting my boyfriends upgrade. Nathan N, was very polite and very helpful. The best customer service, Kept apologizing for the length of time, made sure we were taken care of, even gave us drinks when we were thirsty. Overall was the best experience I’ve had with Verizon. I ended up leaving with an iPhone 8 and my boyfriend getting the LG7, with both phones completely setup, with cases and screen protectors, and a ASUS Zenpad Z8s.

I had great experience, Bryan D was amazing, very helpful, I was able to restore everything back. Thank you Bryan!

Service was great. We upgraded three phones and left very happy! The customer service rep even took the extra initiative to find that out third phone was eligible for an early Upgrade with the old phone mailed back to Verizon. Awesome experience!!

Ask for Kate! I came in with a malfunctioning phone that was ruining my week and she was awesome and made the whole experience so much better. Fun and personable and she knows her stuff. Very happy with the experience and with my new phone :)

By far the best customer service I have ever experienced. Every rep in the store was extremely helpful in making sure I had exactly what I went in looking for and went above and beyond to get me even more then I asked for. I will never go anywhere else for any of my cell phone needs!

It was a pleasure doing business with Joseph today! He is polite, personable and well-spoken. Thank you for your diligence and patience! All staff members were friendly, and I would definitely recommend this store to a friend!

I went in looking for a new screen protector, and Holly helped me out. Not only was she fricken adorable, but she recommended the best glass screen protector Ive ever had. Its like I have a new phone. Absolutely incredible. Will be returning in the future. I hope I get her number next time!

JT was great. He was with another chstomer but I waited for him. He took care of me and ill always come back to him. Hes great!

Awesome experience! Really helped me out and hooked me up with a great deal and saved $100 on my bill. Jamie was great at helping me do all the math today.

I came in with my wife we have a great experience Mike Cross. He was funny and had no pressure. My wife got a phone right away but I was on the fence. After a few weeks I came back and he recognized me and had the phone I wanted ready with the same acessories I had previously looked at. Easiest cell phone purchase ever.

The store is 0pen and doing a good job at helping people

I came to the Maine Mall store, so my wife could upgrade her phone. The rep was so helpful and informative that we upgraded mine and my daughters phone as well. Very happy with the customer service and the willingness to look into every discount possible.

Helpful and knowledge staff. Brought in my old flip phone, started a fire when Kate tried to charge it. She didnt hate me and even laughed it off. Still saved me a bundle on new lines. Thanks!

Such a lovely experience. Christian was super helpful and got me set up with a new 6s. Which, by the way, is fantastic. I will definitely be coming back to this store from now on.

Recently upgraded to a Galaxy 8. Sandy and Josh were very friendly and helpful through the whole process. I will definitely be coming back to this Verizon store for all my future needs.

I came to the store with a list of questions and a lot of regret that I switched from an IPhone to a Galaxy Note 4. Jimmy Tran spent a lot of time with me answering my questions, showing me how to do things and showing me various resources that I could use. He was so helpful and I now feel excited that I have this phonetime answering my questions, showing me how to do things

Evan Colmer as one of your Maine Mall technicians and sales representatives did an outstanding service for me during my efforts to acquire the installation and transfer of information from my old flip phone. I have been a long time customer of Verizon Wireless, from its beginning in the state of Maine. Your Maine mall store people, and especially Evan, should be proud of their service to Verizon.

Buyers beware, I upgraded my device, went through all of my paperwork and noticed tons of anomalies. First, they markup all devices over MSRP. For example, my iPhone was supposed to be 869.99, they charge 880. Second, they charge a $40 setup fee when charging you for the devices taxes. They do not make it clear anywhere. Third, they automatically add insurance to your Verizon account without asking.Save yourself the headache and just head to the corporate Verizon Wireless store across the street. They dont pull all of these shenanigans. Devices cost what they should. There is no setup charge for them to sign you up, and they dont secretly add insurance onto your accounts.

I had a very good experience at the Verizon store at the Maine Mall in South Portland, Maine. Bryan Duque was the Account Manager who helped me. He was not too pushy but very helpful and pleasant to talk to as well. I will continue to go there in the future.

I phoned into the Verzon store (Portland, ME) around 8:30 p.m. explaining that I was having a problem with receiving email on my Samsung Galaxy S6.The gentleman on the other end suggested that I come into the store (2 hrs away) or call the tech support line which I used. I was planning on coming down to Portland the next day but of course I wanted to receive my email sooner.Talked with Brandon in Tech Support. Everything worked great!Thank you Verizon!

I sent my daughter to the auburn location and she was not helped. We went to the south Portland location and everyone was friendly and helpful, answering all our questions. Now south Portland is my Verizon store of choice. They are always wonderful and provide exceptional customer service.

Jen and Christian were amazing!!! Ive had verizon for forever and this was by far the best experience Ive ever had. The customer service these two provided is top notch! Verizon has an amazing asset in them...bravo!

Salesperson was very informative and helpful. Upgraded my old phone without any questions asked. Made me feel very comfortable regarding the new sale.