Friendly and knowledgeable team. The Zanellas are world class doctors in my opinion.
Dr. Cutler was very helpful and considerate. He was exceptionally knowledgeable about my situation. He not only treated my eye problem but notice something else that concerned him and recommended I go straight to the ER. After taking his advice i was very thankful and can say I am doing well. He has more than bedside manner he truly cares about his patients.
I have been a customer for several years and appreciate the professional, courteous, and thorough attention to detail of each exam and eyewear order. Dr. Deborah Zanella and staff are exemplary in their field.
Everyone here is so kind and compassionate. They went above and beyond. Got me in quickly (I was in alot of pain.). I highly recommend them. They are friendly and professional.
Great professional services. Fast, friendly and skilled.
Dr. Brooks has a lot of knowledge and is patient oriented!
Very knowledgeable staff and doctors who took time to explain all options and helped find the right contact lens for my situation. Highly recommended.
Wonderful people. Excellent care and outstanding service. Highly recommended to all. I drive a three hour round trip each time just to see these folks and its always worth the trip.
Ive been going to Kirkwood for almost 2 years now and have a wonderful experience each time. Whether Im ordering and picking up glasses or there for my annual eye exam, I always feel welcome. Dr. Brooks is great and the entire team are very helpful and knowledgeable.
UHC member beware....To all UHC members. Please be careful when visiting this kirkwood Eye Center. I schedule an appointment and they were going to charge me 75$ for an eye exam. The lady that I spoke with said that the eye exam fell under the medical insurance and the vision coverage is only for the determination of a glasses prescription. I walked out and went to call my UHC insurance provider.When I spoke with the Insurance rep. at my company. They told me that the only reason an eye doctor should be using your medical insurance is: 1) if a patient does not have vision coverage but does have medical insurance, they can file your exam under your medical insurance. 2) if you have an actual medical condition or a medical procedure that is needed, i.e. form an injury or some other underlining issue… other than blurry vision from old age. 3) They dont accept UHC vision coverage.According to my insurance rep, UHC’s website thats how it works, even the Kirkwood eye centers website says this is how it should be. But when I showed the lady my vision card that stated my exam was only a 10$ copay, she still tried to charge me the 75$. My insurance provider said I can always file a claim and get that money back… but should I have to?If you have UHC vision coverage, be careful with this place.
Always excellent and professional care
Excellent Care.
Great people, great service.
Dr. Brooks is always accessible, thorough and patient. He spends the time necessary to diagnose and find the proper solution for my eyes. His staff is professional and warm. I highly recommend his office.
This was an exceptional place for diagnosis and testing. The Staff is wonderful and extremely caring. The Doctor took considerable time to assist us with my husbands complicated issues concerning his vision. The selection of eyewear was superior. We have traveled all over the United States seeking help for my husbands vision problems and I have one of the best experiences ever at this quality vision provider.
The mask requirements for clients have GOT to go……..
Very pleased with the staff and service at Kirkwood eye center. Easy check in and check out, very thorough with insurance verifications and making sure you know what your benefits are for eyeglasses, contacts etc. The doctor was very pleasant as well and explained exam results in a concise manner. I will be referring my spouse to this office, as a result of their competence.
Lovely, knowledgeable staff. The location is very pleasant.Dr. Taylor Brooks is really top notch! I feel blessed to have him as our family eye doc.
Dr. Pete is very personable and takes the time to explain everything in detail. He is not rushing to get to the next client. The center uses the latest technology and Kimberly is very efficient in guiding you through every diagnostic machine. Highly recommended.
Wait time in the waiting room was very brief, and I was offered coffee. The entire crew tend to my every need and make sure all questions are answered. I have been seeing Dr Brooks for several years, and he goes into great detail addressing whatever may be going on with my vision. Highly recommended!
Very friendly, knowledgeable easy atmosphere. Dr. Deborah is the best. She even remembered about my two year old granddaughter. Great experience as always. Glasses selection was excellent as well. Thank you Rendon and Kimberly.
They took my temperature and they all wear masks. Dr. Brookes spent a long time with me to get my post-cataract surgery prescription right. I am excited to pick up my new glasses in 2 weeks.
I had a wonderful experience from start to finish at Kirkwood. The staff was friendly and professional, the office was beautiful and clean, and the technology for my exam was cutting edge. Dr. Debbie spent a great deal of time reviewing my exam and my concerns, what a perfect combination of sweet and smart! I already have my son scheduled for next week.5 stars for me!
At the recommendation of a friend, I made an appointment to see Dr Brooks. Overall, my visit went very well. While the cost was $50 more than I was paying my former eye doctor, the examination was more thorough and with modern equipment. The staff was very friendly as well. I think Ive found my new eye doctor. 👍👍
As always Dr Zanella and the entire staff at Kirkwood provide for a first class healthcare experience. From start to finish the entire process is professional, friendly and of the highest quality. They are incredibly thorough in all aspects of my eye care and I give them my highest personal recommendations for anyone looking for outstanding eye care!
Have been with Dr. Brooks a very long time. As a Dr. he has gone above and beyond with our very sick daughter when he came in after hours to treat her!! Several times. He is the best, as a man and Dr. His staff are very well trained and attuned to the needs of all patients. Leslie
Excellent service. The staff goes out of their way to try and give each of their patients an enjoyable experience. You can tell the staff at the kirkwood eye center truly enjoys and has a passion for what they do. They just care about the wellbeing of their patients. They try to incorporate games and activities that can make going there as fun as possible! Highly recommend!
Fantastic experience. We brought my daughter there for convergence therapy and we were so impressed that our whole family switched over to them. The staff is always helpful and Dr. Brooks was excellent. I highly recommend.
I followed Dr. Brooks to this location and I have to say its awesome. The staff is so considerate & kind, offering coffee,water or tea while you wait. The atmosphere is wonderful, even have a room for the little ones to play or watch a movie. As for my visit with the doctor, I would not have followed him if I didnt think he was the best!
Kirkwood eye Center is a great place to have your eyes checked. I have diabetes and Dr. Brookes makes sure to check everything needed to make sure my eyes are in good shape.The staff makes you feel comfortable. Thank You!
I cant say enough good things about Dr. Zanella and his staff. Madison is especially attentive.As I get older I have had a lot of eye issues and they have looked after them all. I urge everyone to have annual eye exams at Kirkwood Eye Center.I
Dr. Deborah is the best! Very thorough, kind, and professional! I’m so glad to have found Kirkwood Eye Center!
Dr Brooks has done a wonderful job with my ortho-k lenses. He is very knowledgeable, stays up to date on hi s field of practice, takes his time to understand and throughly answer any questions I have. The staff is very responsive, respectful, and warm. The waiting area is tastefully decorated and comfortable. They also have a nice variety of eyeglass frames. I have been with Dr Brooks for over 14 years and will continue going to him, even though he is over an hour away from me.
Great experience! I had something stuck in my eye and I couldn’t get it out no matter how much I flushed- I was miserable! They got me in fast and Dr. Brooks got the little thing out of my eye right away! I felt immediately better and I’m so grateful! Thank you!
Always a great experience. Dr. Taylor Brooks is always patient, clear, helpful and his expertise is obvious.
Wonderful as always. Dr. Brooks is kind, knowledgeable, and listens to how your doing. He addresses any concerns you have. I never feel rushed. The staff and optical team are the best around!
Very nice place. Even nicer staff and doctors. Rendan helps with frame selection and I trust his judgment and honesty. I have sent my husband and 2 sons here!
I had a corneal ulcer that turned into a viral infection. The level of care I received was amazing! I thought I was having a relapse and called Dr Z on his cell phone at 7:45 at night and he told me to meet him at the office. He took the time to check me out, only to find that I had gotten metal in my eye. He removed it and sent me home without pain. He also texted me first thing in the morning to follow up. You just don’t get that level of care anymore. The entire staff has that culture of taking care of their patients. Thank you Dr Zanella and staff. You impress me every time I’m at your office!
Dr. Brooks and the entire staff were amazing! My 17 year old daughter has had to see a different eye dr for the last 3 years due to insurance but I am ecstatic that we can return to Dr. Brooks!! My daughter is comfortable with them and I dont have to worry about unnecessary things being done just to make more money! We hope to never have to go elsewhere ever again!! Thank you all for being so kind to my baby girl!!!
My family has been going to the Doctors Zanella for years and could not be more pleased with the personal and quality services delivered. Extremely thorough and takes time to answer questions and inquire about other potential related health issues.Doctor Peter and Deborah have always been there for me and my family.My youngest daughter had a serious eye emergency and to say they went above and beyond would be a huge understatement. They truly care!
Ive been a long time patient of Dr. Zanella and first time to the new practice. It is amazing, great attentive staff, and awesome that we can buy frames and lenses at this location instead of the other brands, which cost me much more than Kirkwood Eye Center. Highly recommend.
Ive never had a bad experience with Pete! They also sold me a pair of frames at close out and saved me a lot of money. I love the new location of the eye center. Would highly recommend.
Kirkwood is a very professional, efficient, timely and thorough business. We love going there!
I’m from Nebraska and I was in Texas develop any eye condition. The staff and the doctor I seen was very professional and I would recommend this place
I will not be returning. I walked in telling him the contacts (for one eye only) werent working anymore. He proceeded to lecture me about wearing my glasses that are apparently stronger than I need even though I clearly told him theyre the only thing that makes me see clearly. Then gave me almost the same prescription contact (again, for only one eye), and ignored me when I told him it still wasnt helping during the test. I didnt even want anymore contacts. Lastly, got charged a pretty good fee for the contacts I didnt want after he said he was just giving them to me free. He seems an alright doctor, BUT he does NOT listen to his patients. Waste of my yearly checkup. Look elsewhere because Im sure theres better.Sincerely,Blind until next year.
I was nervous about trying the Ortho-K contacts in the beginning because I had difficulty getting traditional contacts in & out of my eyes, but to my surprise, I adjusted to them quickly. They are much easier to get in & out, comfortable to sleep in, and your eyesight is clear by morning. The best thing about them is that my eyesight wont continue to get worse overtime, and I can go to school, play baseball, football and run track without the hassle of contacts or glasses during the day. The whole process is easy and super convenient.
The office staff was welcoming and professional. Dr. Taylor was prompt. He patiently answered any questions I had and offered possible options for me to look into now or in the future to address my needs. Wonderful, easy, no-pressure visit!
Great experience! Staff was very friendly and helpful. New location is easy to find and bright and sunny inside. Dr. Brooks gave me several options for my needs and I felt the exam was very thorough. I highly recommend Kirkwood Eye Center!!
Very Professional! Dr. Peter Zanella is incredible and gave me all the time I needed to completely discuss what was going on. I never felt rushed! His complete staff is awesome. You will find home when you visit Kirkwood Eye Center!
I have been going to Dr. Zanella for several years, and the care has been excellent. They are very accommodating on the appointment schedule and prompt in seeing me once there. The time with him and his assistants is not rushed and very precise. Not only does he take care of my eyes, but everyone in the office takes a personal interest in me as well. The new location is awesome, and I especially appreciated the friendliness of those working the front desk! I would highly recommend any of the docs at the Kirkwood Eye Center!!
Dr. Zanella and staff are awesome. I was in quite a few times last year with an eye issue and every appointment was met with friendly faces and they are always on time with their appointments. The facilities are extremely clean and state of the art. Highly recommended if you are looking for an eye doctor that truly cares about their patients.
The staff is very friendly and professional. Dr. Debbie and Dr. Pete provide such great eye care to our family! We would not go anywhere else and we would recommend Kirkwood Eye Center to everyone!
I was having trouble with some blurring in part of my eye. Dr. Deborah was so helpful and their many tests helped to find the problem and recommended me to a specialist. Each doctor spends the time to really explain the results. I would recommend them highly. The staff is great, especially Madison.
Kirkwood was fantastic - seriously the best, most thorough exam Ive ever had. Dr Brooks listened to my complaints about dry eyes and floaters and gave me a specific plan of action to get my eyes to optimal health. Ive been battling dry eyes for years, and he offered two solutions Ive never heard of and are already making a difference in my eye comfort level. He also explained everything to me as we went, and I left with a better understanding of what was happening in my eyes.The offices are beautiful and the staff is very welcoming and friendly. I highly recommend Kirkwood!
Madison was extremely patient and kind doing the many tests for me. Very thorough! The new office is so pleasant and comfortable! Thanks for taking such good care of me!!! Appreciate it!
The staff is friendly and helpful. Dr. P. Zanella is careful and thorough as well as kind and cheerful.
I have used the Zanellas for several years. They are both kind and knowledgeable. I love the new office and the staff. Everyone treats you like you are part of the family.
ROCK STARS- I have been going to the Zanellas for years (when they were by Central Market)! It is so nice to see folks who take care of their patients and each other. Great doctors AND staff!
I have been going to Kirkwood eye center for over three years. Dr Zanella and the staff make you feel at home, address any of your questions and concern and are extremely efficient getting you in and out.. I recommend them to anyone looking for a outstanding professional eye care doctor... Thanks for all you do!!
Dr Brooks and his staff are always so professional. He is very personable and takes his time to address any questions I may have regarding my contacts/eyes. I highly recommend him!
I have been a patient of Dr. Brooks for at least 12 years, and I have to admit, I miss Dr. Brooks old practice and his staff. My first visit was very disappointing. The new facility may look expensive and amazing, but I found the environment and staff to be cold and impersonal. First I was met by the unfriendly front desk person who had a hard time finding me in the computer for my appointment, and then proceeded to tell me that my vision insurance couldnt possibly work the way that I said it does (exactly like it has since I have been a patient) because BCBS doesnt usually do it that way. And, of course, she was wrong. I was disappointed that no one had looked up my vision benefits prior to my arrival. I shouldnt have to dread going into an appointment because of the fear of unfriendly office staff, and them having no idea how my insurance works. The girl who called me back for my appointment was cold and rushed through her part of the eye exam. I felt Dr. Brooks rushed through his exam and time with me as well. I felt very unimportant there. So disappointing, especially since I have been a patient for such a long time.
Great service and help with vision and dry eyes. No longer struggling to see! First correct prescription I’ve had in many years. Friendly staff and doctors who are knowledgeable. I couldn’t be happier.
Impressed from the moment I walked in their office! Beautiful, comfortable office, warm greetings from office staff, latest and greatest equipment, Drs bedside manner was refreshing! Highly recommend.
When I walked in I felt like I was at a 5 star hotel.Everyone was great. The doctor was very caring & genuine. All the technology Is state of the art. I highly recommend!Am Im hopeful to beat this dry eye condition with Kirkwoods help.
Kirkwood is simply the best! The staff and doctors are very professional. Dr. Brooks was helpful in assisting me with the contacts that would work best for my active lifestyle. I would recommend Kirkwood Eye Care to anyone.
Dr. Brooks is great! He spends plenty of time to answer all your questions. He is very thorough.
Best experience Ive had for an optometrist appointment. Dr. Deborah Zanellla was very kind and thorough with her examination and her technician Kimberly was wonderful as well. Rendon was extremely helpful and patient when going over different frames.I would recommend Kirkwood Eye Center to anyone!!!
Dr Brooks and his staff are excellent. They are extremely thorough!
I have used both Drs Zanella before they opened this new clinic which is very impressive. Both Dr.s make me feel very comfortable as does all of their staff. I would recommend them to my family.
Very considerate staff and setup - there’s even coffee and/or cookies while you wait; the facilities are beautiful and Dr. Brooks was thorough and very helpful. Can’t recommemd highly enough!
Dr Brooks has taken excellent care of my vision for YEARS! Recommend him and his team highly.
Called to check what the charges would be with our new insurance. Was told we have no changes to the charges. After the appointment they added charges that we not covered and never discussed due to new insurance. Asked to talk to Dr about charges and they refused to discuss.
Ideally, I can not post review as I did not have an appointment. But I am very discouraged with front office staff and they do not even bother to check insurances and it seems they are very premature in rejecting or billing patients very high. Doctors may be great, but front office was huge turn down.
A great experience in every way! The staff were more than kind and Dr Brooks was so very caring and thorough.
Great Experience. Dr. Zanella was very thorough and the staff took extra time to figure out multiple insurance. Highly recommend.
The staff were all very pleasant. Dr. Deborah Zanella was thorough, patient and took time to explain everything well. Beautiful facility with excellent service.
Everything about Kirkwood Eye Center is amazing! When I walked in the door, the office staff all said hi and offered me coffee and water, and even joked about how it was a little late for coffee. By the time I was finished filling out the paperwork and returned the clip board to the front desk, I waited less than 5 minutes to get called back. The first person who helped me, was very nice and explained everything that she was going to do. When I told her that I was extremely nervous about the puff of air thing, she made me feel at ease and we only had to do it once (at my previous eye doctor, the puff of air test was done several times and once I didnt even get it done at all). The doctors were also very friendly and I like how I was given several options on what to do about my vision. Finally, the office is extremely clean! I will definitely recommend this place to all of my friends!
This is, without a doubt, the best experience Ive ever had at an eye appointment! I was able to finally find a solution to problem that I had been having for years because of how thorough the doctors are! Highly recommend!
My visit to Kirkwood Eyecare Center was a great experience from the moment I walked in. The front desk ladies made me feel immediately welcome. They were gracious, kind, and very professional. The wait time was brief. They have state-of-the-art equipment and I must say, that was the most thorough eye exam I have ever had. My experience with Dr Debbie Zanella was extraordinary. Her knowledge and experience were head and shoulders above anyone I have ever been to and were evident in everything she did and said. She was also very pleasant and caring. The prescription she wrote for my glasses were accurate and complete. I have total trust that my eye health is in safe hands. Wow! What a great experience.
When you get perfection every time you go, what more can you ask for from the Kirkwood Team. I am completely satisfied and pleased with my entire visit.Thank You Kirkwood Eye Center
The staff was very sweet and my experience was great! Dr.Peter was very kind and made me feel comfortable and explained all options for my eyesight!
I have been using Dr. Brooks for many years. He is a kind man and I have enjoyed getting to know him. I would recommend him to family and friends.
This is a great place to take care of your eye health. The staff is courteous and professional. The doctors really do care about you and your vision.
Tore my cornea and Dr. Brooks worked me in same day on New Years Eve...hes the best! Very professional, knowledgeable, personable and prompt.
I have been to Kirkwood Eye three times in the past year and each time they were punctual, courteous, and I am very pleased with the outcome.
Ive never had a bad experience with Dr. Brooks. I always leave quickly and satisfied. Would recommend to any and everyone.
Very welcoming staff when I arrived.Comfortable lounge.Doctors were professional, but personable as well.Highly recommended.
Professional Staff, courteous and helpful. Thorough testing and good explanation of conditions detected. A First Class operation.
Always respectful and thorough. Dr brooks is awesome. Easy process and the office staff are helpful!
Doctor Brooks is the best. Thanks for all of your guidance during my recent procedure!
Always professional, courteous and efficient. Modern equipment and caring staff. Highly recommended.
Im amazed with he level of customer service I experienced here! I had an emergency and they worked me immediately. They care and the staff is amazing!!
The staff is courteous and helpful, and Dr. Peter Zanella took time to explain everything to me. I had all my questions answered and I never felt rushed.
Best Place To Get Your Eyes Exam..very Professional & great staffDr.give a Answer with a very Patient ....Highly Recommended To All My Friends & Family ...Thanks
Amazing Dr and staff! Probably the best eye appointment I have ever had!
Dr. Peter and Debbie Zanella are exceptional. I have nothing but positive things to say about them and their practice. The staff are always pleasant and welcoming. I live in Fort Worth but I always make the drive to Southlake to have my eyes checked.
Very nice office and staff. So glad you sent me information when you moved. I couldnt be happier Thank you
I followed Dr. Brooks from his former Grapevine office . He has always provided me with accurate and professional care . I highly recommend Dr. Brooks and his friendly staff !
Great care and so helpful. Also cutting edge medicine.
This is not your average eye exam. I made an appointment for my eye exam with Dr. Pete Zanella. From the moment you walk in the staff is so incredibly professional. There are two employees at the front to check you in, take your coat and offer you a cappuccino! I get an eye exam every year but I have always been hesitant to get my eyes dilated for the glaucoma test with my previous doctor because I would not be able to resume my day until my eyes were back to normal. Kirkwood has a digital machine that gives an image of your entire eye that was so cool!! The test was so fast I didnt expect it to show so much on the scan. I didnt have to have my eye dilated and Dr. Zanella was able to tell me I didnt need the glaucoma test at that time. Dr. Zanella took a lot of time to explain everything to me on the scan even though it was normal. I really appreciated the details and the way he wasnt in a hurry to get to the next patient. Bottom line, the staff and the office was incredible and all the technology they offer is really impressive! Its unlike anything I have ever seen before in an eye doctor exam. Highly recommend this office!!