As a first time visitor, I must say that I was impressed with the punctuality and fluidity of my appointment. The shop opened exactly at 10 …my appointment was at 10 ..and maybe 5 minutes or less I was in the back beginning my exam. Kitana was kind & answered all questions that came to mind. Doctor Ibrahim was also prompt following my initial triage. She was also kind, quick but thorough, and welcoming. I’m happy to have found a new office & will be returning as necessary.

I want to thank the staff at the Southlake store. They made the process easy and very pleasant. Everyone was very knowledgeable and friendly. This was my first pair of glasses and I’m glad I went to Southlake.

I just recently moved to Texas and was looking for a new eye doctor, I scheduled an appointment online and was able to fill out all my needed paperwork. It was so simple. Dominic assisted me during my first appointment and he was extremely knowledgeable and helpful. He walked me through everything step by step and explained everything he was doing thoroughly. Dr. Fatima was amazing as well! They were all so kind and welcoming, I am excited to have found my new eye place! I would highly recommend them to anyone looking for a new optometrist!

My visit here was amazing! I had to learn how to put my contacts in which was a complicated process, but Kitana and Ariana were instrumental in helping me. They both were so so patient and kept encouraging me and showing me new ways to put/take the contacts out. They also stayed almost an hour after closing just to help me out. So grateful they were the ones helping me. Doctor Abraham was also very helpful. Definitely recommend this place for everything eye-related!

Great experience overall. I just moved to the area and need to look for a new optometrist. I got a new prescription and contact lenses fitting. We were able to make a same day appointment online. Staff was very friendly and the service was professional and quick. Location is also very convenient

Quick service, friendly staff. Ended up paying additionally for something I didn’t know I was paying for. Would’ve been nice to have more clarification on that. That’s the only reason I didn’t rate 5 stars. Good experience overall

The staff is extremely friendly, helpful and patient. I had to get extensive tests for glaucoma and the staff explained every detail. When I met with the doctor, she was thorough and answered all of my questions. It started raining/pouring and staff walked me out with an umbrella so I wouldn’t get soaked. I would recommend them to anyone that needs a yearly eye exam

Professional and friendly. The doctor doesnt keep you waiting for a long time. Ive seen two different doctors and they are both very caring and friendly as well as their staff. Another thing that is important that I appreciate is, the doctor did the eye exam not the technician, unlike other eye places I have been to in the past.

Wonderful place! Kitana was very welcoming and helped me with my insurance! The doctors are also amazing! All extremely knowledgeable, caring and will take the time to answer any of your questions.Thank y’all so much for taking care of my eyes!Oh and if u needed glasses/frames there’s a Lens Crafters right next door that is superb!! Ask for Joanna!

Wonderful staff and Doc! Will be looking forward to my visit next year!

Very nice. Punctual. Meyha was very sweet and funny. Really took care of me for my exam.

Dominic did a great job today. He was knowledgeable and courteous with the services. 10/10 would recommend!

Great place. Dominic was the nicest and was super helpful! Great energy.

Easy in and out visit. I showed up about 30mins prior to them closing and they allowed me to do a walk in visit. Dominic and Leslie were great!

Dominic and Leslie were super nice. Very professional and friendly. No hassle in and out visit. Will be back

Dominic was very respectful and courteous during my visit at Southlake Eyes Now, I thank him and the rest of the staff for providing great service!

Great service and friendly staff! Was able to book my appointment as a walk-in and they did all of the hard work to make sure my insurance was up to date and fully covered.Highly recommend the team!And Go Army! BEAT NAVY! 😂

The front office staff were great. Dr. Fatima was wonderful. Very thorough and gentle. Will definitely recommend Eyes Now to family and friends and I will be going back.

Kitana and Arianna were amazing and helped me out with getting my contacts set and figured out. Thank you again.

The BEST of the Best experiences ever … the staff were extremely friendly & warm - answered all our questions.The Doctor on site was very Professional & Polite & patient with questions about our eye health - especially mine since my left eye has gone completely sideways & is now almost useless & will require corrective surgery.I’d give SouthLake Eyes 10 stars if I could ….

Kitana was very friendly and helpful. We were late for our appt but they still got my daughter and I in for our exams. Dr. Fatima was great and thorough.

Everyone was very attentive and super helpful. Easy to ask any questions I had.

Very nice staff! Great equipment during the exam. Very professional!

Well-trained staff. Unaccommodating. FORCED me to wear mask, even though I have a MEDICAL EXEMPTION and the mandate was LIFTED. I dont need to pay to get my rights disrespected.

Meyha and Crystal took care of my confusing insurance issues and Dr. Ibrahim was a fantastic change from the doctor I used to see. I know the website is a bit sus but I’m glad I came. As a UNT student it is 100% worth the short drive for such care to go into their service❤️

I was very pleased with the short wait time. The assistant was friendly, and Dr. Ibrahim was kind and professional. My visit took less than an hour. I’m glad that I found this office!

Outstanding…as usual. Very friendly group

Dominic and Charlie were super nice and helpful and the experience was effortless and fast.

I had a great experience here! The appointment was fast, but the eye doctor still took her time to explain everything and do a thorough job! Michelle was amazing!!

Amazing service. No appointments available online. A simple call/sms and they managed to accommodate me on a Saturday. The Optometrist that checked my eyes 👀 was difficult to hear. I do not know if it was the mask. However, I managed get my eyes checked.

Excellent service and state of the art eye exam equipment. Doctors explained everything which made me confident in the health care I was given.

My son and I visited for eye exams. After the electronic checkin and quick scan of the insurance cards we were seen very quickly. The staff is friendly and the doctors are knowledgeable.

Dr. was the consummate professional and went out of his way to explain his findings and suggest alternatives to me for glasses. Highly recommend this team to anyone looking for excellent care.

The staff was very professional courteous and helpful. Phoebe and Dr. Saakova were efficient and understanding of my specific needs and concerns and explained everything as the appointment went along. Overall, a great experience.

Dr. Abraham was great as always. Professional, courteous, and genuinely seems to care. Haley at the front desk provided exceptional service. I casually mentioned how expensive my contacts were and how I wondered if 1-800 contacts would’ve been more affordable. Within a minute, she looked it up and price matched. Awesome! Thanks, Haley!

Dr. Abraham is very professional & knowledgeable. Their customers service is great. I will definitely come back to Southlake Eyes Now.

Everyone was so friendly and the staff was excellent. Highly recommend this office. Michelle was especially helpful and friendly!

I made an appointment on line for both my wife and I. The staff at the exam office dont know what they are doing. What a chaotic and disorganized mess. I thought it would be easy to choose times and schedule us both on line. I did that. Well, it fell apart from there. I received a voicemail message, and only about my wifes time, that stated they needed to change her time to avoid a long wait time. Since there was no mention of mine, I called to work it out. No one answered. After no one answered, I got a text message saying that I could respond to the text. I did, with no reply. I then called again and got a person who didnt know what to tell me and was asking someone else. I was then offered another time for my wife. When I said that since it was for my wife AND me, we would want to come together at times that work for both. That changed the time again. I declined. Then I got a call back, and I didnt answer, leaving a message saying they could do the original appointment time for my wife but there would be a wait. I am DONE! You guys need to get your act together! Going elsewhere to a place who knows what they are doing instead of giving me some long frustrating runaround because they dont know what they are doing!UPDATE: So, I wake up this morning to an email from Southlake Eyes Now, saying I missed my eye exam and we care about your eyes! BIG LOL! Again, you guys need to get your act together! Dont know how you stay in business demonstrating such incompetence! I dont want to hear from you ever again!

Great service! Thank you so much!

Went in for a routine eye exam... This place was outstanding... Leslie at the front desk was awesome and answered all my questions... The doctor was excellent and thoroughly explained everything to me... Very professional staff and COVID safe.........

Arianna was great! She was informative and thorough and was great to talk with! Awesome service and staff all around.

My husband was very pleased with how the doctor took the time, didn’t seem rushed and explained in detail information of the exam!

How does this place get good reviews? They have to be the worst eye doctor Ive ever used. First, I made an appointment with a specific doctor. When I arrived, the doctor was not there. No apology no reason given. The exam went fine but when I checked out they charged double what Ive ever been charged before. Weeks go by and I have to call to find out where my stuff is. I get an oh its here. Really... Did you think to call me? I go and pick them up and its about 4 times the cost!! So much for them having competitive prices like they claim. Bad on me I should have checked but I didnt think it was going to be this bad.Maybe everyone else hasnt shopped around enough but this business is a joke. Terrible customer service along with high prices. No thank you. Wont be back.

Kitana was AMAZING!!! So helpful! I will be coming back!

Dominic is super duper awesome and outgoing, very helpful!!

Super friendly and efficient. Testing equip was top notch technology

Amazing crew..thks!!🤸‍♀️i needed u..🧁🧁🧁🍎I love tge eye exam. Clinic, right next door!!Yeaaaaaaaa!!

Very professional and kind. Thanks Ananna

Very friendly. Quick exam. Great technology.

The staff at Southlake Eyes Now were very helpful and nice. Would recommend them to friends and family. 😊

Great service! Super nice staff! Go SEE them!

Very professional and clean. I was a little nervous going in because of Covid, but I never once felt uncomfortable. They made sure everything was safe for me since I’m pregnant and some things can’t be done if your are pregnant or nursing. The front desk receptionist was very helpful with finding my benefits and ensuring that I was covered for the exam correctly. Also when I go to purchase contacts and glasses my benefits are correct. She was very thorough and I really appreciated that! Booking the appointment was very easy and was able to have an appointment the same week. Would definitely go back to this location in the future. Thank you!

Went here for a regular annual eye exam. I liked that there was the option to book your appointment online and you could get slots easily. My exam went well - they told me what they were doing and it was very professional. I really liked Dr. Abraham - he is very friendly and explained options. Definitely recommend!

Arianna was wonderful and she was patient. D friendly.

Crystal was amazing and super friendly!

From the receptionist to the doctor, they are all professional, knowledgeable and very helpful.

Great customer service!

My visit to Southlake Eyes Now was such a positive experience. Michelle was outstanding in the way she attended to me. She was very professional and highly knowledgeable in response to the questions that i asked concerning my visit. The Doctor was so caring and attentive during my eye exam. I would definitely recommend this place to friends and family.

Just awesome... and actually fun! great people make a great place... the Dr and staff were very particular about what tests i really needed for me based on family history... which was great... my RX is perfect! in and out too! it took no time. highly recommended!

The doctor and the tech could not have been sweeter, warmer or kinder than these two were.. ther tech performed eye tests using very high end state of the art, clean machinery the other was the doctor.. they were great. super nice,

Dr. Ibrahim and Arianna were very efficient and professional

Everyone was so kind from the staff to the optometrist. He even took the time to explain to me on a screen what was going on with my eyes. I would definitely recommend them to anyone.

Exceptional customer service. From the moment I walked in the office the entire staff and doctor were beyond friendly and met every expectation and questions I had. Thank you for a wonderful visit.

Kitana was great!

From the first contact at front desk till the last interaction, this service was First Class. I had - No appt. I was a walk in, 5 min wait time, it was all amazing. I would recommend to anyone who has a heavy schedule or not. They have upgraded scan machines for drivers license, insurance cards. I was impressed. You won’t be disappointed.

Friendly and quick service. They were able to help with our 5 year old son. Dr and staff were patient while working with him.

I walked in to inquire about a contact eye exam. Although I was a first time customer and they were completely booked, Dr Abraham was able to work me into her busy schedule. She was kind, considerate, knowledgeable, and very helpful. We reviewed my eye health and vision options, and I was able to leave with a trial pair of contacts. Great Doctor and friendly/helpful staff; I’ll definitely be back to order my yearly supply of contact lenses!

I love Southlake Eyes!! So professional and calming!! The Dr. Showed me everything and explained the pictures of my eyes so I knew there was no problems and everything was fine. Clean, warm, and professional!!!

Love coming to eyes now in Southlake, always treated with respect! Being nice goes a long way, and the front desk ladies are the most welcoming people I’ve met in a long time!

First time visiting this office and my whole family had a great experience. We will definitely be back.

My husband and I were in the area and had a rather urgent need to see the Eye Doctor. We were so grateful that Southlake Eyes Now could fit us in at a moments notice. After a thorough eye exam, in a very clean, and tranquil facility, we were reassured that there was no emergency and my husband and I were put at ease. The clinic staff and Doctor were exceptionally friendly and explained everything. As a physician, I can appreciate a well run facility and professionalism. This is what we experienced. Thank you.

Friendly, helpful, knowledgable, quick! This is the place to go for all of your eye care needs. Aubrey is a treasure and will make you feel totally taken care of

The staff is always very courteous and professional. The equipment is state-of-the-art. I have been going to them for some time and would highly recommend them.

The two ladies in the front were really sweet and had great personality. I was in and out within 30 mins. The eye doctor was really sweet and very helpful with tips. Will definitely be back next year.

Super friendly staff, The system failed to book me a reservation and they were able to find me a spot anyways. It accepts the major eye insurances. I highly recommend it for an eye exam 👍👍👍

Everyone was very helpful and nice the doctor was good and professional, the place was very clean and organized. This will be my husband and I new place to get our eyes done and get glasses in the future

I did not like you listing contact lenses brand in my prescription. That limits my ability to buy other brand contact lenses.

The customer service and attention to detail from Dr Li is excellent. I highly recommend this office. I took both of my kids and myself and some of us had more complicated issues and injury.November 2019I just wanted update my review since I just took the three of us (two kids) for eye exams and I can still very impressed and happy with this office. They are very accommodating and fit into your schedule and lifestyle. They even do exams on Saturday and Sundays which really surprised me. I was able to get the kids exams done on a Saturday afternoon which worked perfectly around all their sports and other commitments. Although we often don’t have the same doctor they are always impressive and do a great job. It is also easy to communicate with them. You can text or call them and the people that answer the phone are actually nice and seem to like their jobs. I’m very happy with this office. I highly recommend them.

Easy appointment making process. My first time there was to get contact lenses fitted. My second time there was a whole family eye check up. Kids and me. I had lasik done so little bit different check up comparing to the contact appointment. Both time were great ! The dr and staff are super professional and friendly. The machines were wiped down countless time a day. I am comfortable there during covid and pre covid. Thanks Dr. Petal.

The doctor is amazing but the front office staff is terrible!!! I will never be going back I had been coming here for years and never had a problem until TODAY... they did not let me finish my sentence because the girl cut me off!!! Then sent me on my way!! I am so disappointed. ..

Every single time I visit, everyone is friendly, professional and helpful. I appreciate everyone in this office. The doctors are knowledgeable, kind and responsive to any and all questions. Everyone in the office is very respectful. Thank you.

Great service got me right in very nice staff great doctor

From Aubrey to the doctor, this IS the place. Helped me economise. Fast and efficient. Learned lots about my eye health. My new go-to-forever eye care provider.

Doctor Olialvarez and staff were absolutely amazing! The best eye appointment I have ever experienced. Technology has come so far since my last eye exam elsewhere 4 years ago. AWESOME!!!

Always efficient, friendly and check everything. Quick and easy!

Michelle was great! She was funny, personable, and knowledgeable. She made me feel comfortable from the moment she called my name to get seen.

My husband and I had our first eye exam here this Saturday. The staff was friendly. The doctor was as well and seemed knowledgeable. However, there were a couple of things we didnt like about our visit in comparison to our previous doctor. The office was extremely small and didnt seem very clean. I am not sure that they cleaned the eye exam machines between patients, and the rooms themselves seemed dirty and in need of paint. After our visit, they put us in a small room to wait for someone to take our payment. It took at least 5 minutes for someone to come in and take our payment, which was too long in our opinion. During the exam, I mentioned to the doctor that I would like to try contact lenses for reading, but had tried mono vision once before and didnt like it. She said I could try a lens while there, and if I didnt like it, no big deal. She failed to mention that it raised my exam charge by $80.00 for a contact lens fitting. It took all of 5 extra minutes in addition to the regular exam.They also automatically scheduled our next appointment for next year, which I think they should have asked us about first.On the plus side, they do have the latest technology and I feel the exam was comprehensive.

It was very clean, and both the receptionist and the doctor were kind, clear, and helpful. Thanks for a wonderful experience!

They were right on time with all timing and mine. Very helpful. Thank you so much

Everyone was so nice and helpful. They explained everything very clearly and I was in and out in a flash. I feel more educated regarding the health of my eyes. Im very happy I found them.

Amazing staff, and great Optometrist. I came in close to closing time in desperate need of some help with severe discomfort in my eye. They did a full work up and scope of tests for me and diagnosed my retinal issue. I am so thankful that they cared more about the patient than the clock. Highly recommended!!!

Wonderful doctors ! And staff super friendly and helpful !

Great experience. Fast service and up to date equipment.

I found the staff to be very personable, patient and efficient. The exam was thorough and professionally done. No question was unanswered and the explanations clearly understood. All of it combined to make me feel comfortable and like Id been a patient for years. As an added plus, the paperwork was minimal - no filling out your address 4 times on 4 different forms.

Great ladies helped explain everything and they get straight tens across the board. I have no complaints.

I had the pleasure to be a patient of Dr Jacqueline Le. Her dedication and attention to detail is outstanding. No one could figure out why my prescription was fluctuating so frequently but Dr Le was able to correctly diagnose and treat my condition and I was able to see 20/20 within a week of her treatmrnt plan. Im forever in debt to Dr Le, I literally cried when I was able to see 20/20 again.The staff treated me with courtesy and respect. They were very accommodating.Thank you Southlake Eyes Now!

This was my first eye exam in a several years and I was a bit nervous because I wanted to make sure everything went smoothly. Once I was there, Ann and Katelyn helped explain everything to me before the doctor came in. The visit was extremely easy and Im thankful for the friendly staff!

The staff was friendly and knowledgeable. I felt at ease and was confident of their ability to get me into the right prescription. The doctor was also patient and helpful, mixing a bit of small talk and professionalism that made the experience both painless and enjoyable. I would recommend this facility to family and friends.

I owned a chiropractic practice for 25 years and always made having outstanding patient care and service a priority. This clinic obviously has the same priorities. The staff was very friendly and smiled from when I walked in until I left. The doctor served our country as a Navy optometrist and his extensive experience is evident. He took his time with me and did a great job. This is an awesome clinic that I highly recommend!!

Very clean space, very nice and helpful staff.