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ECCO SOMERSET
2800 W Big Beaver Rd, Troy, MI 48084, United States
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ECCO SOMERSET

Comments
Ke
Review №1

Friendly staff. Wish they had more sales though Id be in more often. My last pair lasted me 3 years.

Bi
Review №2

Absolute garbage, after wearing north face and Merrill for 20 years, i tried ecco, in 10 days they fell apart! Customer service is a joke, they asked for all kinds of pics that i sent. Only to be told take my shoes and recite back to where i bought them!Never again!!

Li
Review №3

Perhaps my expectations are too high, but when I go into a high end shoe store, I expect a high level of service. At this store, I did not receive that service. I tried on a pair of shoes, and I asked the salesperson if I needed the next size up. He said no. He didnt even feel the shoes. He didnt ask if I wanted to try the bigger size. So I purchased them. When I got into the mall area, I put them on. My big toe hurt with every step. So I returned them. Extremely disappointed.

Al
Review №4

I visited the store wanting to purchase two pairs of shoes. I couldve bought them online, but I didnt know my size in this brand and wanted to try them on first.The store wasnt very busy, but I stood there for 20-30 minutes waiting for someone to just acknowledge me. When I tried to get someones attention, they would turn away and talk to someone else. Sometimes even just someone that had entered the store.Horrible customer service.

Sp
Review №5

Great shoes for comfort. Great return policy also when something happened to one of my pairs of shoes that ripped. Thank you!

An
Review №6

Great attentive sales staff. Great shoes

Ra
Review №7

Ecco shoe are very comfortable and they last for years. I just bought 2 new pairs to replace the two pairs that I have been wearing for 12 years.

Ro
Review №8

I LOVE these shoes. Ive been wearing them for over 20 years but with the terrible service I received a couple weeks ago, I will buy them anywhere else but that store! And these employees were NOT teenie boppers either. I walked in knowing exactly what I wanted and after listening to the two women talk about a definite non business issue. I had to beg to be helped. The Walking Company got my business.

Th
Review №9

Not much variety.

ga
Review №10

Comfortable shoes. Nice looking store displays.

Do
Review №11

Very helpful

Jo
Review №12

Great selection and service.

Da
Review №13

My favorite shoes

Information
9 Photos
13 Comments
4.2 Rating
  • Address:2800 W Big Beaver Rd, Troy, MI 48084, United States
  • Site:https://us.ecco.com/?utm_source=google&utm_medium=organic-gmb&utm_campaign=1046290&utm_content=somerset_collection
  • Phone:+1 248-649-6635
Categories
  • Leather goods store
  • Shoe store
Working hours
  • Monday:11AM–7PM
  • Tuesday:11AM–7PM
  • Wednesday:11AM–7PM
  • Thursday:11AM–7PM
  • Friday:11AM–7PM
  • Saturday:11AM–7PM
  • Sunday:12–6PM
Service options
  • In-store pickup:Yes
Accessibility
  • Wheelchair accessible entrance:Yes
Planning
  • Quick visit:Yes
Payments
  • Checks:Yes
  • Debit cards:Yes
  • Credit cards:Yes
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