Jessica hung up on me when I tried calling to ask her a question. As a long term Verizon customer, I was beyond upset by this treatment. When I stopped by the store, she kindly told me the other store manager had lied to me and that they couldn’t help me. She then asked me to leave “her” store and promptly walked away from me before allowing me to speak with her further. Worst treatment I’ve received from a “customer service rep”.

We visited this store while in Tucson and Robert helped us with moving a couple of lines to Verizon. Robert is very knowledgeable about the promos and how to set-up the phones. He was extremely helpful and made sure he addressed all of our questions. His follow-up was also helpful. I couldn’t have asked for a better experience.

I was so impressed with Jessica. She was very helpful, efficient and professional. She is one of the kindest customer service persons i have met recently. Extremely pleased.

Robert the Manager there at the store took care of my every need. He saved me a ton of money by educating me on different phone plans, I got my favorite phone for a great price, and he even was able to show me promotions that Verizon was offering that I didn’t even know I was eligible for. If you want a personalized 5 star experience for your phone purchase, go see Robert. That was the smoothest and fastest phone transaction I’ve ever had. Do yourself a favor and go see him.

I am so grateful for Robert, the young man that was so patient, and helpful in restoring my data on my new phone. It took a lot longer than usual, but he made me comfortable while i waited. He was also able to give me a few discounts and also was able to reduce my monthly payment. Im so appreciative of this wonderful young man. He deserves a raise, if not, some praise and some sort of recognition. Again, thank you so much Robert, at the N. swan branch in Tucson, Arizona. Penny

Yessica was extremely helpful and guided me through the entire purchase process including transferring the data from my old device. Definitely great service.

Robert was so awesome! He made my first time at Verizon simple and easy. He’s the man!!

Breanna was very knowledgeable and took her time to work with us. Found the phone we wanted. The gentleman there at closing time was also very helpful.

It wasn’t busy, which is nice due to social distancing. Brianna helped me and she was so nice and patient. She helped me get a new phone and transfer everything to my new phone! Highly recommend!

Robert was very helpful and fixed my phone. Highly recommend !

Sarah was extremely helpful and patient and made the process super smooth!

Yessica was amazing Great customer service I went in there trying to replace my prepaid phone and I came out on an actual unlimited plan and a great new phone Very happy customer!

Briana, I believe was the associate that assisted my husband and I, was very professional and informative when helping us out. We got exactly what we came for plus excellent customer service.

The staff were very friendly and worked very hard to accommodate my needs. What a great store!

I highly recommend this location. Briana did an outstanding job. Excellent customer service, kind, polite and patient. Thank you!!!!!

Major issues. How do I get in touch with owner/manager of store. 3 months later neither my talking to district manager or to Corporate these last months have resulted in anything but lip service. It was a money loss for me and a lesson learned. I expect that the store manager was well intentioned in selling me a cheaper Verizon plan, but his insistence repeatedly that it was the same as what I had,only cheaper,was not true. I would advise,especially older customers like myself, to research before you go into this store, or choose another store .

It was very quick and easy. Very nice service definitely coming back if I need it!

Robert did a great job helping me with my S9. Highly recommend

Robert was quick and courteous and got me straightened out in short order. Very willing to be called for help if needed.

We went in on Christmas Eve and Giovanni stayed extra late after closing time, to help us. He was very patient and we bought two phones. However, we didnt get a receipt--after discussing long receipts. We returned the next day as he was headed out to lunch and he turned around and got it printed for us. In that short time, three other customers came in and the girl working NEVER ACKNOWLEDGED anyone who came in the door. She couldnt even be bothered to greet them and let them know that she would be right with them. NO Customer service.On the other hand, Giovanni is a rock star!

Robert helped me wirh my phones brightness and volune controls. Very helpful

Went to this location on February 5 and Brianna helped us in every way that she can. She was very polite and insightful. Overall great experience and would recommend this place to anyone that needs their services.

Brianna was very helpful and fast. However, she could have smiled and been friendlier.

Robert went above and beyond today . Updated phone and fixed time and fixed all apps!! Fantastic

Lost my phone over the weekend briana made sure all my information came on to my new phone she was very nice and polite and answered any questions me and my wife had highly recommend coming to see her anytime

Highly recommend. Robert answered all my questions. Will be back if I ever need anything

I have to speak up for the team at this store. They are always willing to help, and though they get busy because they have a reputation for being the store you can turn to, they will always do their best to resolve your issue or get you a device youll be happy with. Below is a ridiculous review about how someone waited a whole ten minutes to get help with a call, and she wondered why the manager was busy. At a store of that size, there are often a few employees and a manager on the clock, and they can each get busy helping a customer who has come in to the store. This will always take precedence over those who are calling in, in any business. I know from personal experience they will follow through with any interaction and welcome anyone looking for the cellular experience they deserve! Would recommend this store to everyone who wants a carrier that works the best in Tucson.

Came in looking for a upgrade that wasnt going to cost me a lot on my plan briana did an amazing job of explaining everything and making sure all my stuff was on my new phone

Robert helped me get my phone working and Im all set again.

The staff here is great. Ask for James, he is super helpful! Store is clean and well organized. We had a great time, a fun experience, more than a business transaction, it felt like meeting up with an old friend. Remember ask for James!

Briana was amazing she helped me with any questions I had staff was very friendly highly recommend this store to my anyone

I really commend and congratulate the lady who assisted me: BrianaShe was very professional and kind even though she was overwhelmed helping other customers

The two guys manning the store on this Fourth of July morning, Marcus and Jiovanni, are customer service superstars!! They quickly fixed a problem that had rendered my Galaxy phone useless since yesterday evening--something neither Samsungs online chat nor Google tips could fix after hours of trying. I have no doubt the two young men have a sales quota--thats what keeps the store in business. However, their focus was solving my problem first and letting me know about replacement phones, should I want to go that direction, second. Thats good business and they are great representatives for Russell Cellular.

Robert did a great job helping me transfer my information from old to new phone!

Very polite young lady

I bought something and left the store to the car. Before I left, In less than 4 mins, I realized I didnt get a receipt. When I asked the young lady about it she said The printer was down. I thought it was odd. She could of screen shotted it but no. This rep Sunday was a overall polite gal, but it seemed very shady. What if I had a problem with the merchandise? .... humm thoughts?

Excellent service, went in to have my account looked, and why my new phone I purchased at Walmart wasnt set up completely. Took care of it, also bought a new tablet, AWESOME. PLUS I was the only customer. 🤗

VERY helpful, professional, and knowledgeable.

Trystin Carpenter at the Oracle and Ina store, was an amazing sales associate she made my experience a great one. She got me a great phone helped me set it up and made sure I was happy with everything, I would recommend everyone to see her for tremendous service and a helpful personality, the store is clean and runs like a well oiled machine THANKS TRYSTIN!!!!!! ILL be back soon!!!!!

Terrible service. One person in store and no manager who has authority. Person helping with Apple Watch and phone was contradicting herself, for example: saying she Didn’t know why it would not ok the update, so I said to her then wouldn’t that mean There is something wrong with the phone and she said no because it is a brand new Apple Watch.Does this make sense to anyone.

Robert did a great job fixing my phone problem. Very knowledgeable and helpful.

New remodel. The store looks amazing. Best looking store in Tucson. Plus the staff wants to help you. Cant ask for more

Seems like the place is more focused on quotas versus customer service.Ask lots of questions, I ended up getting a service I did not want.I was able to cancel in the 14 day period at a $70 cost for a restock fee.Not too happy with the charge as I am a very long time Verizon customer

The Ace James Garner was amazing. Very helpful, friendly and efficient. Love this store!

Robert was great, helped me install different languages in my phone. If you need any help come here and he,ll help you.

My phone started to act weird yesterday, so I stopped in to get some advice. They confirmed it was the phone and not me that was in bad shape! I took their advice and today when the new phone arrived via FedEx I went back to this store and they got the new phone set up and ready for me to use. This is what customer service is all about! I know where to go when the upgrade is due.

Helpful, they made it a quick and easy visit.

Mary Helen was extremely patient and helpful. Great choice in hiring her!!!

James Garner provided unparalleled service and support!Best store in the area

I have purchased 6 phones from this store over the years, but after today I will never go back. From the moment we walked in, I felt like he did not want us there, weird. I had the full intention of replacing my phone, even adding another line maybe, but he could barely look up from his paperwork to talk to me. When I asked him to look up my account so I could compare problems he was rude and told me that all the deals for I phones ended. I asked him about prices again, and he ROLLED HIS EYES at me before looking it up. I had to prompt questions to get any information, it was the worst customer service I have expierienced in years. He did mention that he had been there for 8 months, and told me I was wrong twice. The kicker was when my son asked to use the restroom, and he said they didnt have one. I tell him we have used the restroom nemerous times before, as I point to the door that says restroom on it, an he responds with yaaaaaa, well we dont let customers use it. Never have. Basically calling me a liar. HORRIBLE EXPIERIENCE. I will Never Ever go back.

This store is amazing I went in with a broken phone that didnt even turn on. Not only did they get all my data out they were polite, I didnt have to wait in a long line, they were repectful, and I walked out with a phone I loved and knowing I was taken care of the way I should be as a valued customer.

Staff were helpful and were quick to assist me

I’ve had two terrible experiences at this Russell Celluar store. However the first was by far the worst it literally made me second guess coming to this location at all. I tried calling for about 10 mins trying to get to a sales associate on the phone and the phone just rang and rang and rang. Hence why I was calling for about 10 mins! Then when I finally received an answer I was apologized to and told that they were occupied with customers. So I asked how many employees were there at the time and the response was 3, the associate said it was him another and the manager he also said he was currently with a customer as well as the other sales associate, so my question was where was the manager?? It really upset me that I had to call multiple times before even getting a response and then knowing a manager was there at the time and could not pick up the phone while her salesmen were busy it was beyond ridiculous!! I don’t plan on coming back to this location I simply don’t have the time to be waiting on a manager that can’t do her damn job. Period.

Came in today with a broken phone wanted to stay with Motorola and Briana answered all my questions and gave me the best deal

Very kind and professional.

Curt non-helpful service for Verizon customers. No interest in helping existing customers other than selling them phones.

Very professional, helpful and friendly.

Good pricing and good service; honest employees with integrity.

Amazing help Briana was polite and kind

Extremely Knowledgeable Friendly People Ready to Help.

Plan on excellent customer service and long wait lines

They are efficient and knowledgeable, I like how they work as this Verizon location

Very helpful and considerate of my limited knowledge of technology

Great service!!

I dont appreciate the unsolicited ads they send their customers via text message. Especially since there is no link or instructions to opt out. This violates two FCC rules.I havent even been here in 8 years. Not sure why they are texting me ads.

Lone associate was very helpful.

Best Verizon location in town.

Fast, competant and friendly service

Alexis and Kameron are fantastic!!

This place is where customer service goes to die. Avoid at all costs.

Alexis and Nick are the best

Quick and friendly

Customer service wasnt professional

Helpful service.

Both employees were knowledgeable, helpful, and friendly.I went in to pay a bill and we got it taken care of. My phone had also died shortly before I arrived, so they let me charge it while I was waiting and recommended a solution to my problem. Now I’m just hoping the car charger and cable-combo I purchased lasts.