It was pretty easy to select dates, place a down-payment, and have the boxes dropped off and picked up from our former home near Seattle, WA. But after that, everything took a turn for the worst. I was to understand that the boxes take 8-10 *business days* to arrive at our destination (Southern Arizona). My family and I got to Arizona, and our 10 days should have been up a couple days later. We waited. Nothing. Getting a hold of a human at SmartBox was nearly impossible - I called several times a day, waited on hold for an eternity, left messages... On the rare occasion (every few days) Id actually get to talk to someone, they would say, I dont have access to the information of where your boxes are. Ill have that person contact you. Nothing. This pattern went on for two weeks, all the while we are sleeping on an air mattress, everything for work in those boxes, no real dishes... The worst part was we didnt know where our stuff was OR when we could possibly expect it. Finally I got a little information: I was informed that there is a driver shortage. I was given a small refund, i.e. just a fraction of the total cost. Almost three weeks late, our boxes arrived. Several of my art pieces were destroyed - specifically, the expensive frames shattered, resulting in broken glass mixed into my belongings, and the pictures themselves being scratched or deeply cut. There was also broken dishes. The art and dishes had been packed very well before and after being placed in the SmartBoxes. I sent in detailed descriptions, photos, and even research on how much each item was worth, because I was made to understand there was insurance on the SmartBoxes. Guess what... Nothing. No follow-up. I was so emotionally exhausted after the entire ordeal, and the experience of never being able to get a hold of anyone anyway, that I didnt pursue it any further, except for this review 6 weeks later. I would not recommend this company to a friend.

Useless - they cannot deliver from their warehouse in Norfolk VA to Hertford NC - 60miles away after transporting from ArizonaEveryone else will deliver to 27944