Returned a trailer. The guy was helpful and quick. Thank you for the great equipment across the US. east Coast to AZ.

I rented a storage unit from them and cleaned it out took pictures and documented everything. They called me 3 days later saying after I moved that I still had stuff in there (which I didnt), they put a lock on it and said I have to finish emptying it or they will keep charging me. And every time I try calling down there no one answer and you get sent to a help line for uhaul. I do not recommend using them in any way shape or form.

This store really needs to get their act together and put some procedures in place to improve their customer service. We pulled into the return lane which was a mess from the start. The guy outside was not the least bit friendly. He waved at us to back up so he could move a van. Then waved us forward, then backward, then forward again for no apparent reason. He then told us to back up and drive to the other side of the store to wait for someone to unhitch the dolly. According to his name tag, this gentleman was actually the owner, Micheal Herrick, and he was not the least bit friendly or professional. My husband stayed outside to wait for someone to come unhitch us while I went inside to complete the return. Inside, there was a long line almost to the door with only one employee working at the counter. My husband got tired of waiting in the heat and decided to unhitch the dolly himself or it would have taken even longer. I can understand if youre busy, but a greeting when you arrive or an apology would go a long way. It took us 45 min to return a car dolly. Ridiculous!

Customer service is still an issue. Only one person working caused a major delay. It took an hour to be helped. The manager is courteous, but they need a little more help at 7am near the end of the month. I don’t recommend using this Uhaul store.

Ridiculous. Only two people in front of me in line and it took more than an hour for me to even get service. Nowhere near the service that needs to be given. Only one employee, an older man who while friendly, could not keep up and needed help desperately. The line was out the door by the time I left and everyone was very angry and lost many hours out of their day.

Worst experience ever! We rented a trailer to pull a vehicle and the man who installed it did not lock it. When we went to load the vehicle at our mechanics shop it came off and hit the tailgate of our truck! Now we have a huge dent in our tailgate! When we tried calling uhaul, it only allowed us to speak to their corporate offices. When we finally got to speak to an actual person, they would only refer us to the insurance that we thankfully bought. This should be resolved by Uhaul but unfortunately Uhaul has horrible customer service. This could have been really bad if we were driving when this happened. Thankfully it was just the tailgate that paid for their reckless mistake. There has been no luck in reaching the general manager of that location. They should be notified and trained so this doesnt happen again!!

Sonia did an awesome job! Not only did she think to look for the best tires on a trailer I was taking cross country, but she also saw that my hitch receiver was sitting low and changed the ball to the other side. Trailer is running down the road like a dream. Well done!!!

Terrible experience. Ordered a hitch on the phone with customer service, paid in advance, set up an appointment to pick it up at this specific U-Haul location.When we get there the employees have no idea what’s going on, our order isn’t even there, they can’t find it even with the confirmation number and they didn’t have any hitches in stock. Then they give us a bent hitch receiver that won’t even attach to the car. Waste of time and ruined our time-sensitive moving plans.

This location is very understaffed. Customer service is super slow. Try a different location where people actually care for your business...

Mellisa was absolutely awesome: so helpful, cheerful, and kind! We had a great experience as a result of her professionalism and expertise. U-Haul should amply reward her for her hard work and customer service skills. The truck was newer, clean, and easy to drive. We had a great experience and will return to this location and Melissa’s help next week for another rental truck for our last load from Tucson to San Diego. Bravo U-Haul for having employees like Melissa!

Being waiting in the counter for a quote for 15 min. Employees walk around without being able to help anybody.

Chelsey was great handling a charge dispute. From Phoenix to Tucson was a pleasant experience.

This is ridiculous!im here at uhaul right now which is 7:39 (been here since 7:20) and i cant get to MY stuff that i PAY a hefty monthly fee for to store my stuff. I have looked online for a reason or updated time of acess to my storage and nothing is there! Iv checked the actual building here and same thing as the first i was not able to find any info regarding why the storage would be closed or why any building here would be unaccessible withing the time of normal store hours or better yet normal access hours. This is unacceptable! Next step is to send over a email to whoever is in charge of this place or better yet above the owner that is running this uhaul.

Ina u haul socks. The attendant was rude and not very helpful. Incompetence was demonstrated by her telling me to go get a paper copy of my wifes license at Office Depot across the street.

Do not use U-haul U-box. They lost my box for several months. To top it off all I got was the runaround from customer services. They said they would call me back. Never did. Stated manager’s name from so and so would call me. Never did. I called the place to speak to the manager. No manager by that name. This company is the most unprofessional and disorganized company I have ever encountered. I found out it was under another person’s name. Cherry on top. I went to have it shipped today. They sent me a confirmation of it being shipped to the wrong city. I had to call and straighten it all out. AGAIN. I am not sure if it is even my box. You can bet though through the whole experience that they made sure to get their monthly payment and charge me full price to move it. I was already under a lot of stress. I did not need the added stress from this company. Save your money, time, and sanity and go somewhere else.

A Mindless baffled and confused bunch, I don’t know if employees here knows what they are doing or how they got to work. I personally will try one of the other rental companies next time.

Horrible customer service. Waited 25 minutes for propane before I said screw it and went home. 2 employees doing nothing inside, got told twice they would come out in a minute. DONT GO HERE FOR PROPANE

When I was looking to find a 10 foot truck to rent. It showed .59 per miles. I reserved a rental truck. I got a paper it changed the prices to .79 per mile. Make sure you take a picture with the information. You can showed the employee the price changed when they billed you.

It is taking there tec over two hours to install a hitch on my 2020 Subaru Forester. He thought it was a Nissan Rouge. I had to tell him how to use the fishing wires.There tecs by this example need training or could look it up on you tube as I did.This should of been 1 hour to 1 1/4 job at the most instead of the 2 1/2 hours to do. Not looking forward to the bill. Not happy 😆

Horrible! Reserved a moving truck days in advance and they cancelled my reservation due to a truck shortage and didnt even bother to tell me!!! I was on the help line for 3 hours and never got anything resolved!!! Horrible horrible horrible experience! Had to use my own vehicle and make SEVERAL trips to and from my new location.... 😡

I was so appreciative of the thorough job Jeff did checking out my hitch connection on my truck so I could pull a trailer. He IS certainly the best U-Haul hitch technician in Tucson. And so polite. Couldnt have had a better job by a nicer person. Thanks, Jeff.

Great customer service! Andrew did an amazing job installing my hitch. Ive already recommended him to everyone and will continue to bring more service! GREAT JOB ANDREW!

I wanted to write and express my absolute discuss with the the uhaul location at 4040 W Ina Rd, Tucson, AZ 85741. Jeff the GM and the entire crew that works at that location are absolutely horrible. First of all I showed up to pick up a truck. That day my experience was that Jeff didnt know what he was doing, or how to handle a voucher even. The customer service is as though we the customer are interrupting their free time or something. Had several issues with Jeff that he had to contact several other locations for assistance with a voucher himself. It was taking so long for them to figure it out that I had to to leave and go eat lunch, to return and it had just been completed. Two days later I arrived to pick up a car hauler. The crew that was working that evening (names forgotten) were bad mouthing and swearing at each other and were not even able to hook up the car hauler to the truck in the correct manner. They seemed more interested in playing on their phones and calling the manger to get another employee in trouble because one of the employees had to leave to go feed a cat. Finally I had forgotten my drivers license at this location which was not discovered until a few days later and after I had traveled a few states away.... why was there no call to the customer to return and get the license immediately??? No call or voicemail was left on my phone. Kind of important item to have! On 8-1-15 I contacted the store and spoke to Jeff to see about license being left. He had said that he found it and would mail it to me that day.. Come a week later, I had still not received the license so I called the location again, to I spoke with Bill who stated he had seen it laying around (again why would you not call the customer!?!? Obviously you have my information in the system because I rented from you!) only to be given the run around about how he sent it the next day (on a Sunday) then he mailed it that same day (Saturday). Only to come to todays date of 8/12 and I get a phone call from the location that the license was unable to be sent in the mail (why would it not have been overnight ed as I requested, and would have paid for)... sounds extremely bogus, and that there seems to be some unethical things happening at this location. It wouldnt have taken 12 days in the first place for it to be returned to the store. I am writing this review regarding this matter because if anything like this happens in the future to another customer I want it to be known that there has been a pattern.

One of the best Uhaul places to rent from. They take great care of their customers and make sure at the end of the day you leave a happy and satisfied customer! Javier Gradillas and Sonia were AWESOME and took Great care of me and my brother.

Went in to reserve a truck plus dolly and Mr Gradillas was very helpful with helping me. Informative and gave me the best advice on what type of equipment I would need. When I see people post that they were not treated right please remember that you must be respectful to be treated with respect in return. Thank you Mr Gradillas!!

Website doesnt give you the ability to calculate the cost of renting a trailer for more than 6 hours. I makes it look like all youre going to have to pay is the minimum until youve gone through several steps, at which point there doesnt appear to be a way to recalculate for a longer rental period. I guess its only designed for 6 hour rentals. Of course, this applies to the website, not the shop on Ina.

Signs and pavement markings made returning my U-haul to this location very easy. Without getting inside the building, I was greeted by the truck. Being my first experience, I was pretty confused. Without being rude, but seemingly confused himself, the employee helped me out, and gave me all the info I needed. I got my receipt, and went on my way. The employees didnt seem very enthused to be there, and didnt wait for me to leave before complaining aloud about how busy it was.

This place doesnt even deserve 1 star. We rented a storage facility at a premium price for a climate controlled inside unit. I was told that my items would be protected from the heat and I trusted them. When we moved our tems out last month, bugs were everywhere. Inside boxes, large and small. The unit had holes with light coming through everywhere. So that took away any climate controlling. Wooden furniture was damaged from the heat and humidity from monsoon activity. Artwork was damaged from all the same conditions. After 2 weeks of promises from manager Javier that he would take care of it, he finally directed me to their insurance company. After several days went by I was informed they declined to do anything as I chose not to pay extra for their insurance. And was told they basically take responsibility for absolutely nothing that happens at their facility, even though they didnt fulfill their end of the contract.I will never use Uhaul again and if you value your posessions, you should never use their storage unit. You might as well store your things outside .. at least it would be free. It cost me $2400 and my stuff got ruined there.

Fast check in and check out. Clean truck. No any problems. Friendly guys (without stupid smiles on faces). You doing great.

JB is by far the most amazing person there. He was super helpful, smart, and informative. We came across quite a few problems and he helped rectify and work it all out so that we left happy and satisfied. The GM was also super friendly andeveryone was awesome to talk to and visit with while waiting.

Andrew is probably the best customer service rep Ive come across in awhile. Polite, knowledgeable and willing to help you out.

Horrible service took half an hour to ring me up for a couple boxes. only one person working the entire store.

I used this U-Haul for storage for about a year and a half. It was relatively straight-forward as far as storage goes. I never had any issues. Bought packing and shipping items here a few times and the checkout seems ill-suited for such tasks, but it works alright.

Waited at counter for 2boxes and to get a propane tank filled for about 20 mins. Then the cranky gal there told me rudley that she wouldnt fill it because it was 12yrs. old. Told me to take it else where and exchange it. At least I got two boxes out of that trip!

I stored stuff here . It was fantastic one of the most exciting things I have ever experienced in my life.

Great service, great workers ready to help, helped me with exactly what I needed and got the job done!

No complaints, but try Penske instead for local moves. They are always less expensive, and sometimes they are very much cheaper.

Very nice, Easy to work with, went out of their way to help me with everything.. If its a long drive to this place... Make it... they have EVERYTHING you need.

Had no issues here, walked in and had a rental ready to go in less than 10 minutes. Great for when you are in a hurry!

These guys are great, they helped me after the other place at thornydale and magee didnt have my reservation.

Had a catastrophe with a cargo van rental. Brendin and Sonia were incredibly helpful in helping me not pay a ridiculous fine!

Great service. Dropped off our trailer and it was easy in and out.

Rented a trailer, they had what I needed and when I needed the trailer for 1 extra day, no problems

Good amount of different sized boxes, friendly people but a little pricey.

The employee informed me that they cant fill a propane tank that is more than 10 years old. I just had it filled about one month ago at the same Uhaul and according to what he said it shouldnt have been filled after March of 2017 at a Uhaul. I guess someone else gets my money.

This is a very clean will ran establishment. The staff was very friendly and helpful and the public restroom was very clean.

Coustomer service at this Uhal location is horrible the owner would not work with me to fix the screw up that uhal made with my reservation. They instead proceeded to do nothing other than aggravate me and other customers in the facility. Dont rent from here or Uhal period.

Got confirmation for trailer on phone with uhaul but didnt have it available for me less than an hour later

They lady that worked there was very abrupt and customer service was lacking - just there for propane. Disappointed in that.

Good place 2 rent moving equipment

Had what I needed, job done quickly!

Had a very good experience when I returned my rentals.

I have storage here. They lock their garbage dumpster so no one can use them.

Worst costumer service I have been there 4 times in last two months first time can’t purge propane tank they sold me second time can’t fill not enough staff same third and fourth not sure couldn’t talk to anyone only one person working 7 people waiting I stayed 10 minutes no progress in line this place sucks never going to uhaul anywhere enterprise rents budget and hertz . Tractor supply fills and purges .

Hang up the phone before i cant ask any other questions,Very pushy to get credit card info

No comunication bad service

Terrible wait times in order to get propane. Waited for over 30mins.

Charged me over for two days..representative misguided me and lied to me and the next she completely changed her statement regarding my question..I would not recommend anyone to go to this place and get ripped off ..still waiting to get back my money

Knowledgeable, quick and friendly service.

This is the only uhaul I will use, service is friendly.

Much better than it used to be

Very friendly and helpful.

They will beat any other moving companies! And they install hitches and wiring.

Best damn Uhaul ever!!!!

Typical uhaul, lots of equipment available

Poor customer service.

Fast service