I had an awful experience with this company. TAKE YOUR BUSINESS ELSEWHERE. I am a college student who was needing a place to store my furniture for the summer while I was back home for school. When I returned to move into my new apartment, I came back to a water flooded unit with multiple damaged and moldy items. It turns out the storage unit I was given was faulty and had multiple holes in it, allowing water to run in anytime it rained (pictures are attached of unit 251). Accidents happen but what made this experience awful was those running this location. When I talked to them about what happened, they barely apologized. Also, since I am a college student, I dont have a reliable place to throw any of my furniture away. When asked if they would be able to let me throw my furniture away at their on-site dumpster, they essentially told me Im on my own. Given that it was their faulty unit that caused my problems, I figured I would at least get some sort of help but it is apparent that this location doesnt care about their tenants. I felt incredibly disrespected and, after reading other reviews of this location, I am not the only one who felt this way after dealing with those working here. They also dont offer prorated rates and even though I moved out on the DAY my new bill started, I had to pay a full months worth of rent. Overall, I am incredibly displeased with this experience and strongly recommend taking your business elsewhere.

Linda was amazing and answered all my questions and addressed all my concerns! Highly recommend! Ask for Linda!

I went online to sign up for a storage unit to store some things for a friend who had to move out of his house. As I read the terms, I saw that you are not allowed to store someone elses things. So I exited the website without agreeing to the lease.I got a phone call 3 months later saying that they needed me to sign the lease. I told him that I didnt need a unit, and he told me they had been charging my credit card for 3 months. I have never set foot on the property or signed a lease digitally or physically. The branch manager called me back the next day saying he could refund me one month. He was trying to be helpful but said that his district manager would only allow him to refund one month. I asked for him to have the district manager call me. The district manager promptly called and spoke with me for a long time. I asked him why they could not refund me the three months. He said that it is against company policy to give any refunds, but he wanted to make it right by giving me one month refund.Storage King USA seems to be a good company that is doing great things. I know they wouldnt intentionally charge someone for something thing he had not agreed to. I was disappointed though that they would keep my money after the issue was discovered. I would think their dignity and reputation is worth more than a few months rent.

Linda was very helpful and friendly!! Great experience!

Ive been with these units before they became Storage King. The switch of companies went fairly smooth. No issues so far! Many sizes of storage units are available. Access to the units are narrow tho so large trucks and trailers likely wont make it in there

I originally rented my storage shed from a different company and then they sold to storage king and I am so disappointed. If it wasn’t a headache to move my stuff I would cancel my account and move it immediately. I had an issue where my wallet was stolen and I was out of the country. I did not realize that my auto payment did not go through until days later when I got a generic email that I had a late fee. I immediately tried to call the number on the email and it rang about 10 times and disconnected. I responded to the email explaining my situation which was replied to saying “once a fee hits there’s nothing we can do”. I then got a call the next day telling my payment is passed to and I expressed my frustration to the gentleman who called me, Matt, and he showed zero empathy whatsoever. I am pretty sure it is not true that there is no way to waive a late fee but even so I’d hope for at least an “I’m sorry for your situation” or “I understand your frustration” instead I was given a lecture on how I need to monitor my payment date. I mean I guess i shouldn’t expect much from a storage place but I’d advise against storage king properties seeing as I really only matter if I don’t pay my fee.

Very affordable and the facility is clean and in good condition.

Dont waste you are time here. Cant get in from 10pm to 6am and constantly harass you about hanging out while paying for the privilege of being treated like this!

Worth the money for the amazing customer service, thank you guys for taking care of my storage needs during these times. Live your best life please ;)

I’ve never experience such rudeness.

Safe place awesome prices

Very easy process to sign up with, move in and move out. No long term contract. Very friendly and helpful manager on site as well. Would highly recommend.

Staff always helpful and friendly, easy access with security features in place.

HOW ARE YOU GONNA INCREASE THE PRICE FROM $129 TO $168? RIDICULOUS!!THERE TAKING ADVANTAGE OF PEOPLE !

Mánager in office at 1st ave in tucson, az is horrible. Zero customer service and when questioned refuses to answer questions or is unknowledgeable to what is being asked to fix situation. No notices were sent or calls made to cut locks on unit, and when questioned refused to answer. Just kept spinning conversation.

Rented a storage today. Lucked out and got 1st row access. Great customer service from Matt, General manager

1. CubeSmarts continual rate hikes are unconscionable.2. The locker that I rented has a roof leak (never fixed) and leaks water under the door during a heavy rain.3. When I tried to submit the declarations page from my homeowners insurance, the manager refused to accept it because it was in my first name. The locker was rented using my middle name (which I commonly use). When I produced my ID showing all THREE names, he refused to accept it because it wasnt the ID used to rent the locker 33 years before. When I asked for his managers number, he simply pointed to the outdoor sign with the 800 number on it. I have NEVER been treated with such RUDENESS and CONTEMPT in my life!4. I will NEVER rent with CubeSmart again, and I will tell my tale to anyone who will listen!

You were human and helped me out. With an extra day or so Thank you so much

Overall, I can’t complain because my stuff was kept safe, from everything including me. I had to change my access code four times because it never worked. My code never opened the gate, so going in or out required me to either call the front office or wait for another customer to put their code in. Considering moving out of a dorm and into a house requires a lot of trips to and from the storage facility, having to request access every time I needed to open the gate was pretty frustrating.

Quite the character in the office here. Free truck rental was very convenient on the move in and a good deal on the first couple months with not too bad of a follow-up monthly price. Hell of a tight turn in the back corner of that lot especially with a moving truck be sure to swing very wide. Overall for Budget Storage I feel that it seems secure enough. They offer just enough supplies in the office to get you what you need for a good move and to lock up the storage as well.

It was easy enough to get a storage unit reserved online, but I feel that my actual reservation was a bit misrepresented. I reserved a 10x10 storage unit, and for the price that I reserved I was actually give two 5x10 units. Luckily it is not a problem with the items that I am storing, but it seemed to be a bit disingenuous for a process to be reserving the one storage unit that is actually two smaller units.

I was ready to move into my new place. Unfortunately it wasnt ready. I was thinking I would have to get multiple storage lockers for all my stuff. Needless to say I was NOT a happy camper. A friend of mine told me to contact Richard over at the 1st Avenue location. He was pleasant, friendly and very reassuring. We got to talking and he told me the size options. So I set up an appointment to go look at the place. I didnt realize he was so young. It took me back a little, but he said that hed been working with his folks in Self-Storage since he was a kid.Bottom line: He knew his stuff. Once I explained how much I had and how long I needed it for he got me an affordable deal I could live with. Richard is Awesome!!

Although I could be happier with the billing tactics of the company, service I recieved within my time renting here was impeccable. Management was helpful 100%.And calling for questions was no big deal as well. Which can be rare these days.

Easy no hassle Richard took awesome care of us! Im sure Brittany will be just as awesome Sunday when we pick up the truck. We got truck use no issues what so ever!! Highly recommend this storage company! 5 stars all the way!

Main office people were really funny. The dude was SUPER witty and could almost keep up with my banter. He also knew his stuff and took me on a nice tour of several units since I wasnt sure what I wanted. I needed to move my stuff in ASAP because of a previous issue and they were super fast and helpful! Same day move in! :)

Just got a storage unit here and it really seems to be a good business. The facilities are really nice and well maintained. The guy, Richard, who helped me get started, showed me around, and did all my paperwork was fantastic! He put me at ease and really made the whole process seamless. Thanks for being a great place to store my stuff!

This was my first time having to use a storage facility so admittedly I did not know what to expect. Dora mad the whole process easy and pain free. She was so friendly, helpful and patient. I would definitely recommend US Storage Center to anyone looking for a storage facility.

Very speedy and easy. Manager Augustine could tell i was in a bit of a rush and showed me the unit that i had reserved, and closed the deal all within 20mins. Covered all the disclosures and lock codes etc in a snap! This is my first storage unit EVER and experience so far is great. Glad i shopped around

The rental process with Richard was smooth and easy. He showed me a variety of units and helped me find the right one for me. He has a weird last name, but don’t hold it against him. He got a good sense of humor out of it.

When I was originally looking at storage units about three years ago, I chose this place due to their great customer service, price, and location. Over the last three years, the price of the unit had increased incrementally about $20 a month, which you will find that happen at likely every other storage center. You can bring your own lock (I have seen units with padlocks or the locks with the keys) or buy one of theirs.

Poorly laid out with only one exit, so you have to back down the entire aisle to just get out. Rude office manager doesnt listen to customers concerns and requests, doesnt address important issues and is quick to criticize for any perceived questioning of his authority. The positive side is that my unit is still standing and most of my possessions are still intact- so far.

AK was wonderful and helpful and she made my move so stress free and easy. The units are huge and clean and safe and all are drive up accessible. Convenient location and great staff! Highly recommend! !

Lovely Location! Got a tour with A.K. today! Great site! Easy processing! Snazzy place theyve got there! 🌈Would totally recommend.

Great place to store things. The gentleman at the service desk is very hospitable and more than willing to go above and beyond for your storage needs. I would recommend this place to anyone that needs storage space. And the rooms are kept pretty clean by storage standards.

Friendly agents. Explained prices well and showed me several units. Good deal. I liked it was safe and secure.

Very secure and clean facility, was very impressed about the whole experience, awsome staff also,thank you for making me feel safe for my things I have there..

Great storage facility with FANTASTIC customer service. A.K. Was friendly, professional and courteous. I am so impressed with everything about my experience there. I highly recommend either location.

Top Notch Storage Facility right here. Richard helped me rent my unit via the phone/email, as I was out of state & had to facilitate storage immediately. Cant say enough of how helpful & professional they were. Clean & well lot unit. I highly recommend US Storage Centers.

First time with this storage company and my experience was wonderful. Richard was really professional and helpful in what i was looking for. I even got a great discount! I would strongly recommend this storage to others.

Richard is fantastic!! He is friendly and very knowledgeable and funny with a great personality. The facility is great. The grounds are clean. The prices are competitive. I would highly recommend US Storage!

Brittany is awesome! Super helpful and answered all my questions. Sign up was very quick and easy. Very secure facility... I highly recommend this storage center!

The price for what I needed to store was great!

I havent used a storage unit in a while. This place is super secure with all the cameras and attendant on site. Richard was really nice and knowledgeable. I feel super confident in my storage choice.

This is a really nice storage facility. The staff was very nice and hooked me up with a great unit. I like the longer gate hours for my business. I am going to stay a long time and let my friends know about this great storage place.

Richard was super nice and friendly!!! (So was the person on the phone.) He was speedy and informative.Pricing seemed a bit high...wish I didnt have to rent by the 1st of the month to 1st of the month, but thats life I guess.

I have had a great experience with Lock-It-Lockers storage on 1st ave and I am currently a unit holder. The staff is helpful and storage is clean. Karen has especially been helpful and went out of her way to help me sort out a mistake of mine (even when it was not office time). The run this place excellently. Appreciate it.Would recommend it for sure.Samina

Great location and I got the best discount on a 5x10unit and the assistant manager AK Foley was an absolute delight...she made the entire experience hassle free and made me feel very comfortable that my possessions were in good hands...She also went out of her way (what I would consider above and beyond) to see if I qualified for a move in special and turns out was able to save 50% on the first two months of rent .....Really made my day!! Having to move is already a pain in the backside ...It was refreshing to deal with someone who is genuinely all about customer satisfaction and providing the best possible experience.....I will def be referring my friends and family to this storage site..Thnx again AK!! U rock!

Richard was very helpful showed me a variety of units and did not try to upsell when I settled on the right size for my needs. Clean units. And fair prices :)

Great place my stuff was always safe and secured. The staff are super friendly and helpful. Richard was AMAZING and gave the absolute best customer service Ive ever had!

Richard was a great help. Offered a few options showed me the unit and was pleased. Close to home and storage area was clean and well kept. Will mention to others to come there. Thank you

I highly recommend renting any storage unit here. The manager was so patient with me, and instead of trying to sell me the biggest unit and call it a day, he showed me the units that would best fit what I was moving. He was also very professional and personable. Again, I highly recommend this place, especially if youre looking for clean and roomy units, helpful staff, and great customer service!

Jim at US Storage Centers in Tucson stood on his head to help us out in a tough situation. Impeccable customer service, clean, extensively monitored facility. If I could give 10 stars I would. Experience restored a bit of faith in humanity.

I love this place because its very clean the staff is awesome especially Nancy she was very helpful when I was there to rent my space.. Answered all questions I had and kept a beautiful smile on her face and definitely would recommend this place to all my family and friends.. Thanks for an awesome experience!!! Your Welcome!!

Good prices on storage units!

Great prices, nice storage space. The sales team did a great job, super friendly, and fast. 2 thumbs up

Richard was wonderful. He was very accommodating and explained everything in detail. I recommend based on price and Richards sparkling personality.

Outstanding service and extremely clean facility! We will use this storage center every year when we visit Tucson on business! Friendly/helpful staff. Excellent experience. Highly recommended!!

Friend needed a storage place and this location was quick and convenient ! Staff was prompt and kind. Got everything we needed done in less than 10 mins. (: thanks again! Will come back.

This storage facility is the cleanest and nicest storage facility in the area. The employees are kind and funny. The hours and rates are reasonable. Im proud to store my stuff here!

The storage unit is spacious. Friendly staff. Great security. Had some rent mishaps, but they fixed it promptly.

Very nice facility. Was able to get a unit within 15 minutes of seeing it. Awesome help at the office.Thanks so much,David

Waited for over 45 min for the manager to get back from a lunch break that they were to be back from at 1 pm. You call the office number and it takes you to somewhere else. Not impressed so didnt get a unit if management was unprofessional like that

Everything was great. The storage space was what we needed and Molly was wonderful in showing us around. All of the staff was really helpful :)

It was just phenomenal. Never have I ever had such a great time getting a storage unit, special thanks to Sammy here. Let this be a message to all the other Storage unit Facilities, the bar has been set very high!

Great service, easy to get into and out of. Shane was a great help getting my unit rented and access to the property. Would highly recommend to friends

Richard made my first storage experience a breeze! I would recommend this place to everyone! This is the best storage place in Tucson, especially with such a majestic, utterly fabulous manager like my home boy Richard!

It was great they took us on a ride showed us around and found the right unit for us! Definitely go here. Richard did a great job of taking care of us

Best prices I found comparing many facilities on google and yelp. Super friendly service. Very helpful!

Richard was super friendly and easy to work with. This is our second unit and it was pain free compared to our first experience. Great clean unit and nice property.

Awesome service! Clean units and very good for the price. I recommended it to anyone. They also do a military discount. Thanks, US storage

I would like to express my total satisfaction. Richard was and is very respectful and polite. I am 100% satisfied. Thank you.

Just rented a locker from these folks, seems pretty good so far. Will keep my 5 stars if my stuff is still there in August.

Richard was absolutely amazing. Got us awesome pricing and very professional! I will definitely be refering my friends and family.

Best one Ive ever been to. The site was clean, everything ran smoothly, and Richard was nice and helpful. Im going to use this place every chance I get, and everyone else should too!

Great service! Fast and speedy processing, love A.K.s and Richards personality. I even got a free moving truck!Very safe storage! 10 out of 10!

I am in love with US storage really the best of my storage experience. Richard is a good guy. Very happy with everything.

Great service! Easy access, just store and leave! Move in and move out are easy and quick. 10/10

This location is very clean and easy to find. Shane was awesome very polite, helpful and answered all my questions. I will definitely recommend this place!

Richard was very attentive to our needs and very personalble. He made getting a storage until very easy and a fun experience

This storage facility is the greatest in the area. The lot is always clean and the caretakers Richard, Sammie, and A.K. are always on top of things! :D

Great storage unit. Also the manager was a nice guy. Better than the creep at cube smart.

So happy I found this facility. Great service they go above and beyond and you can use their moving truck for free just put in gas quality service sets them apart. You will be happy too so go rent your storage you are in the best place to do it :). Thank you US STORAGE STAFF KEEP UP THE GREAT JOB YOU ARE DOING WE APPTECIATE IT.Cindy Benskin

Rude employees.Terrible Customer service. Will never use again

Fast and friendly service. Walked in and within seconds was out being shown around the lot. Ample storage space. Manager is exremely helpful

We are so happy very happy with Nancy Marie Jacques services. SHE not only helped us but gave us the extra attention .I would recommend this place thats for sure.

Richard was very helpful and gave us a good deal. We will definitely keep recommending this place for their great customer service.

Brittany is great. So funny and a blast to get the unit. Would recommend to anybody who wants a unit.

Great staff. Very good pricing. Older but clean and well cared for facility. Very happy here.

Great place to keep my stuff stored. They maintain a family atmosphere, always friendly and keep the grounds clean. Its the small personal touches that matter.

Very nice facility everything was super clean and didnt feel scumy like some other places. Richard was super helpful and nice too. he explained everything super clearly when I had a lot of questions.

It was incredibly easy to arrange the storage, the use of their free truck makes moving stuff a breeze, and Richard, who set me up, was professional, courteous, and helpful. The spaces themselves are clean and well kept, and a couple of contractors were on site cleaning and painting...clearly they keep the property in very good condition.

Quick and friendly service! Very clean property. Would recommend to anyone looking for a storage space for any amount of time!

Was really satisfied with the services provided today. All my questions where answered. Even got a great deal. Recomend

A.K. is a great assistant! Love their service. Very easy to work with.

Brittany is amazing richard is the best as well. They have great prices and a great complex. Best sevuse ever. Stop by and visit them

Was super quick and easy and NancyMarie got me an even better deal than expected! And I love love love that they have a truck you can use with a 50 mile limit to get whatever you need to move into storage! Way cheaper than a Uhaul. Very satisfied!

This center is very clean and the service was amazing! Love Richard! Boxes are cool.

Great people. Excellent conversation. Well informed. A.K. is great.

Extremely nice and funny, lots of info, worked with me even though I was late to my appointment

Richard and Dora were a great help to me and also very curteous. I would recommend this place amongst others.