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Autopia MotorCars
595 Chestnut St, Union, NJ 07083, United States
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Autopia MotorCars
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T
Review №1

The absolute worst experience Ive ever had at a dealership. The front desk knows nothing. No one is ever available to speak with. My car temp tag expired and they still have not contacted me or mailed me my registration and plates. My lawyer will be in contact soon. All the poor reviews are accurate. I tried to give them the benefit of the doubt and have gotten nowhere. Just a major headache and a car I cannot drive because I have no plates.

As
Review №2

Very nice experience buying my first honda civic.The dealership i very clean. . Process was very fast and easy from start to finish. Mickey and ashley did a great job. Would definitely go back there for my next Car .

Ma
Review №3

Bought a 2016 Black Range Rover…nice, loaded LWB. They definitely have a nice selection of luxury vehicles….gonna keep this short though, you better off finding another place! The owner here, he’s a fast talking scam artist. He make up his own rules and contracts as he go…not good business at all! Save yourself the drama and headache! Don’t buy your car here!

St
Review №4

Jerry and Abdul were great! Excellent experience and we will do business there again!

My
Review №5

This dealer is a fraud, do not buy anything from them. They will over promise and under deliver with a bunch of lies. They tried selling me a flood car and they tried to hide it but when I asked them about it thats when they became nasty to me and didnt want to give me my deposit back. I wouldnt buying anything from them because they are FRAUD

VO
Review №6

If you want to get taken advantage of then you picked the right place, theyll also throw in some horrible customer service and will treat you like complete garbage while youre trying to buy a car. I definitely dont recommend this place.

So
Review №7

Best dealership great cars great service I’m so happy with my new AudiAsk for Abdul

Ri
Review №8

Fast and friendly service! The process could not have been easier and I am so excited with my beautiful new MDX!! Local, friendly & world-class service from start to finish! I have a new car family! XOXO, Lori B.

Si
Review №9

I had a great experience today! Ask for Abdul & Jerry they are the absolute best!!

Ch
Review №10

Abdul was a wonderful salesman and helped make the purchase smooth and easy and was very helpful.

Ru
Review №11

Had a very good experience with they are amazing and soo helpful!!! Such a smooth process no hassle and extremely pleasant to deal with. They have the best cars hugeee variety. Definitely recommend them to everyone for every type of car!!

Ma
Review №12

Abdul my sales person and the entire staff at Autopia were extremely professional, courteous and a pleasure to work with.Overall, the experience of purchasing the car was wonderful.

_i
Review №13

Mike is the MAN!! He utilized his knowledge of all the vehicles and helped me to narrow down what would be the best choice. He’s dedicated to the company and made me feel comfortable especially since I’m a woman. He didn’t entice me to buy a car, and he helped me to understand the importance of selecting what worked for my life. I wouldn’t have chosen another sales rep to work with. The entire experience was smooth. I would always shop with Giuseppe for the Autopia experience. Thanks again !!! 😉

co
Review №14

Abdul helped me out with getting a car and I couldn’t have had a better experience. I highly recommend coming here to get a vehicle

Jo
Review №15

Absolutely rude people that work there without any customer skills.

Ol
Review №16

Dont buy anything from them, just a bad place to do business with. bad people that work there will try to sell you junk cars that were in bad accidents.

Ed
Review №17

Amazing dealership I couldn’t get approved from previous dealership I came here and they got the job done. They stood late with me to figure out numbers and treated me very well. I recommend coming here 100% to buy a car with them. turned a 10% rate to a 5.89%.

G3
Review №18

They had the truck I was looking for at a fair price. Process was quick and easy

Al
Review №19

Amazing, beautiful cars. Bought two cars in 2 days. Was helped by Abdul. Amazing customer service. Highly recommended.

Ro
Review №20

I’m happy and satisfied with my new vehicle Brought a nice Mercedes GL 450 They got me approved right away I recommend everyone to come hereAsk for Abdul👍🏾

Ka
Review №21

Ive read numerous negative reviews about this business but this one is definitely insightful. PLEASE KEEP READING. After reading other one-star reviews I came across one that said this company changed its name due to the negative backlash it was getting. Their previous business name was BRILLIANCE AUTO. You can Google it for yourself it comes right up with the same address as AUTOPIA CARS. The ratings are much lower than the ratings on here with WAY MORE HONEST REVIEWS. Ill keep making reviews to save others from a financial headache of hell. So please save your money and do your research thoroughly and dont shop with these professional scammers.

Di
Review №22

I had a great experience here at Autopia MOTORCARS!! They took care of me and helped me get my dream car!!! Nicole and Emmanuel are the best!!!! Mickey and Ashley helped me with all of my paper work!

Vi
Review №23

Im so happy I came to this dealership best experience ever I drove off with a Mercedes s63Come deal with Abdul

Jo
Review №24

Best experience at this car dealership i Bought two cars from Autopia motorcarsI recommend everyone to come hereAsk for Abdul!!!

Yi
Review №25

Oh my God!!! The best experience ever with this dealer. Manuel gave us the best service and Mickey was very professional with all the contract. Nicole was very helpful and she also bought food for us. I really recommend this place to ANYONE!!! God bless them!!

Ca
Review №26

I recommend everyone to come to AUTOPIAGreat customer service great carsVery nice people kindThey will help you drive off less than 45 minutes with a new carAsk for Abdul!!!!

Ni
Review №27

Just got my car today, and I love it ! They made the process very quick and easy, everything was ready for me when I got there!

Ch
Review №28

I bought the car today from the sales person called Abdul and Mickey they both are awesome .It was very quick to complete the excellent deal.

Az
Review №29

Great customer service! Professional staff they listen to what I wanted and genuinely wanted to make me happy on the car I was purchasing. I am immensely happy with my rogue. I want to thank Mickey for professionalism and helping me.

Je
Review №30

Awesome dealer great experience from these people if your in the look out for sporty cars don’t think twice totally recommend it

mu
Review №31

If you need a car ASK FOR KEVIN. I live in the area and I’ve been around the shop a few times. I told Kevin about my situation and how money was tight. He was able to get me into a nice mercedes with less than 30k miles. He worked with me and was able to give me a deal that worked for me unlike every other dealer I’ve been too!

Kh
Review №32

Great cars. They are a rip off. They add all over $6000 to the price. I thought all the fees and taxes were included only to find out i still have to register the car and paid another $3000. They are great at catching you when they realize you dont know much. Never again. Thank you Autopia. Please do some research on your own before going to this dealer. Good luck.

Ja
Review №33

I bought a car with them today. Everyone who handled me was incredibly generous and patient and helped me get into the perfect car. I could not be more happy.

Mo
Review №34

If you need a car ASK FOR KEVIN. I live in the area and I’ve been around the shop a few times. I told Kevin about my situation and how money was tight. He was able to get me into a nice BMW with less than 30k miles. He worked with me and was able to give me a deal that worked for me unlike every other dealer I’ve been too! Will return with friends and family

Es
Review №35

The best dealership ever I had very good experience with them very good customer service never had such a good experience like this dealership I recommend everybody to come down hereAsk for Abdul 👍🏻

Ty
Review №36

Had a great experience at autopia Ashley was a big help and the rest of the team gonna really enjoy this car

Se
Review №37

My experience with this dealership began with Nicole. Great phone rep. Kevin greeted me when I got here and gave me a thorough run down on the vehicle. Emanuel was fantastic during the test drive and Mickey was great while checking us out. Appreciate you guys.And No, this is not a fake review.

Ol
Review №38

Very accommodating and went out of their way to drop the car off at my house which is 30 minutes. Everyone was very nice and professional! Would definitely buy a car from them again

Gr
Review №39

Mickey, Adam, and the rest of the Autopia staff were more than helpful during the entire car buying process! Thank you and we are enjoying are Infiniti!

Ma
Review №40

Just purchased a brand new car from there, everything was perfect! Everyone there helped me out really well!

bi
Review №41

I went there and bought a Mercedes amg s63 coupe from Kevin. He was very friendly and was able to get me a great deal and was a very easy process. Would definitely recommend to anyone looking to buy a car. Thanks Kevin!!

Ad
Review №42

Abdul was an absolute professional with helping me buying my x5

Pe
Review №43

It’s my first time ever buying a car here in the USA. I like how they gave us with all our options and walk us through the end to end process. What I like about this shop is that the owner is personally attending customers and keeping everything in order. Cars are in very good shape and fairly priced.

Br
Review №44

Abdul got me the best deal. I could pass up the offer.

Ja
Review №45

Very pleasant experience. Excellent customer service. Would shop here again.

Ap
Review №46

WE AND MY HUSBAND WAS LOOKING FOR A CAR AND WE SERACH ALL OVER WITH NO LUCK, HOWEVER WE LOOK ONLINE TO FIND A HONEST CAR LOT TO TAKE A BEAUTIFUL CAR HOME WITH VERY HONEST PEOPLE,AND GREAT PRICES, PLEASE COME SEE ABDUL SALE REP FOR YOUR DREAM CAR VERY HONEST PERSON.

ze
Review №47

I had very good experience at this car dealership help me drive off with a new car same day very good customer serviceAsk for Abdul 😃😃

Vi
Review №48

Graet place bought 2017 bmw it was easy and smooth

Ka
Review №49

What a wonderful experience 10/10 such a chill vibe . Amazing customer service!

Mi
Review №50

Really professional place. Great people, very friendly. Always aiming to please customers. Enmanuel got me in to my new car and I could be happier! 10/10 recommend coming here if you’re looking to get into a new car!

Gl
Review №51

Number 1 dealership got the best cars best servicei drove home with my new car same day.ask for abdul

De
Review №52

My girlfriend and I came looking for a vehicle and we were able to find something that worked for us. Ray was able to navigate our questions and concerns and we appreciated the transparency. I didn’t give 5 stars ONLY because there’s always room for improvement! But best believe this was a very smooth process and would definitely be back if I am looking for another vehicle!

St
Review №53

Since I got my car nothing but issues trying to get it resolved .Then they finally fixed it .They had my car for a week . No phone calls keeping me updated about anything.Than when I finally came to pick my car up. They told me one of the workers crashed my car smh. Then I had to chase them down to fix it .Once I dropped my car off no complimentary car or anything. I had to be with out a vehicle and taking a financial loss smh. Im still in shock that this is suppose to be a luxury dealership with poor customer service and they dont provide loaner cars.I should not even had to ask about a car to drive since your establishment crashed my car. Lets not forget that I had my vehicle less than a week when all of the shenanigans started.

he
Review №54

Had a very nice experience with abdul. Bought a nice truck. At a reasonable price.

ly
Review №55

Walked in. Looking for a car for my son. Was showed multiple options and was given a clear explanation of each vehicle. Ended up walking out of there in 20 minutes with a brand new car for me son. He loves it!

La
Review №56

Great experience! Everyone is the best! Ask for Adam.

Er
Review №57

I had a great time here! They took care of me and helped me get my new 2018 chevy equ. Great experiencia!!!

To
Review №58

This was a great buying experience my first financing a car and Adam Mickey and Ashley were with me every step of the way and made the experience go smoothly i would highly recommend anyone buying a car to come here.

Ti
Review №59

I bought my car from here one month again. And they promised me my back lights that was crashed when I bought it . They said the back light will be shipped to me and it’s now 30 days and no light and I called them and They continue to be put on hold . This is so unprofessional!!! And I’m regretting even buying from this spot! don’t waste your time !! Horrible service !!!!

Ab
Review №60

Great service, everyone made the process easy for me to get my car! They definitely will take care of you

cr
Review №61

I bought a car from this scammers. be carful when u buy a car make sure you inspect them and when i. told them to fix my car because i came with that problems. they tried to intimidate you. by calling the police and they call the cops. to keep your mouth shut

Mi
Review №62

Good experience and quality customer service helping my friend finance his bmw.

Er
Review №63

I definitely recommend this place it was great! Emmanuel was the guy who helped me it was smooth and easy you guys gotta come check him out and this place! Love it

L
Review №64

I called to inquire in regards some vehicles they had and a lady answered the phone and said that they werent available and hung up the phone, so all in all they win the worst customer service.

Al
Review №65

Little sad that I cant even leave a 0 star review! this place is awful!! they will tack on thousands to your final price for dealership fees. they dont keep their word. check over your vehicle you are thinking of purchasing with them. they get the tires on the car from a used tire place. they promised to fix our bumper due to the fact that there was damage and they never did. I live in PA and had to drive to them 3 times just for them to never help or even come close to resolving an issue. dont let the nice laid back salesmen fool you with how awful this place is. the only good reviews come from the fact that if you leave them a good review while in the dealer they give you a $20 off gas coupon. this place is a joke...

Ko
Review №66

Spent a lot of time at dealer was given an out the door price that was manageable, walked into finance office and suddenly it was $3,000 more. Did us a “favor” and took $1500 off of it, still had us $1500 more than we were told we could get it for after taxes and fees. Was told they had to get approval for even that price. Said okay they would give us a call Monday with their final price. Never heard from them. Dont waste your time unless youre okay getting bullied for an extra $3,000 dealer fee on top of sticker price(not including taxes and fees).

Ch
Review №67

Trash. They wont keep their word. They will make you wait an unspeakable amount of time. They also wont do what they say.Highly advise to stay away. Find yourself ANY OTHER car dealer as I am sure itll be an improvement.

Sh
Review №68

Went to Mickey to purchase a used 2020 Corolla he was very nice and honest told me what I needed to know about the vehicle. Also he didn’t try to hassle me for more money or hide the cars history since I was a female by myself I would definitely recommend coming here to purchase a used or new car thank you Autopia

ro
Review №69

Received an offer through Truecar.com for a car at Autopia. We made an appointment to see the car a day later. We drove over an hour to the dealership. As we walked to the salespersons desk, he asked about financing. I told him we had our own. He then gave me the cash price of the car, which was $4500 more. I controlled my laughter and said no way! That was strike one. He took us to the car to look at and to test drive. It was not ready. It was behind a few cars, filthy, and the interior smelled like it hadnt been opened in months. Strike two. Then he couldnt start the car. STRIKE THREE! We told him forget it and walked away. No attempt was made by anyone to ask us what was wrong or if there was anything they could do. We didnt even get a follow up call. STAY AWAY FROM HERE!

Vi
Review №70

Rude, the woman hung up on me and told my parents to call! Im almost 50! A man called back (apparently I sound like a girl) . “Don’t you kids have anything better to do? Im calling your parents. Have your father call me, and hung up. Im a MALE car collector. But I better find a real man to call them as they have no respect for women. Shame!

Ma
Review №71

Adam was great. Very good.Great customer service.Same day approval.Very satisfied.

Mi
Review №72

This is by far one the best dealerships I have ever been to, also drove off the same exact day.

Ok
Review №73

Very understandable and quickly. I had a great experience.

Fr
Review №74

Everyone was great, fantastic people. Ashley was very patient and helpful. I recommend everyone to buy here

Ja
Review №75

Adam was a great help during the entire process. He aided in me getting my first car and made the process very easy.

In
Review №76

Great service. Awesome folks

Ke
Review №77

Staff was super friendly and personable, Mike and Jerry helped us meet our payment goals easily and confidently while finding a car we really liked. Reception was great even gave us some fire restaurant suggestions in the local area.

KH
Review №78

I bought my Nissan from atopia motor car ... what an amazing staff great management got me exactly what I needed .. fast service... they are experience and honest ... I definitely recommend it .

Ro
Review №79

Greattt! Customer service.Emmanuel was very good. He answered every single questions that I had.Thank you so muchI’m Coming back again

Sc
Review №80

As a first time car owner, there will be a lot of headaches. The team was very helpful in getting me situated and made the process painless. There wasnt too much knowledge to be had on the exact car since there is a big variety on the lot but it was a very fair price in the end. Thank you to Mickey and the team for getting me sorted in my first car! Happy holidays and stay safe.

Ju
Review №81

The process of purchasing the car was superior to the competition. Being 20 and purchasing my first car, I wanted it to be in my name so I can build my credit more, unlike other salesmen at other dealerships, Mike heard me and made it happen! He guaranteed approval and that’s exactly what happened, now I am able to get a head start on my credit while driving a dope car!Overall, I believe this dealership is a solid 5 stars, the customer service is superb and the process of purchasing is great. Ashley helped me with getting insurance which wasnt bad at all. Keep up the great work, happy customer here and referring many more.

Em
Review №82

I had a great time. Adam helped up along the way with our amazing car!

Do
Review №83

My first experience buying a vehicle and honestly my worse. Had to return the car literally second after purchasing. Couldn’t even drive it off the lot. Never did I expect a car salesman to tell me to take a car that isn’t even off the lot down to autozone, especially knowing it wasn’t a drivable vehicle. They lied about the car history as well and it’s service record. Almost couldn’t believe what happened today. The head mechanic at the dealership even told me he doesn’t know what the issue was with the vehicle. The wait was horrendous and the customer service even worse. I was even more appalled when the dealer followed me to Boston market to try and still sell me the vehicle. They even lied and parked the car up the block and called the so called “mechanic from autozone” who couldn’t tell me the problem with the car. Turns out the “manager” was the person on the other line pretending to be the “autozone mechanic”. Beyond ridiculous and I wouldn’t recommend the dealership. Unless you like your time wasted that is.

DJ
Review №84

Great tram here, Ashley was very helpful and patient.

An
Review №85

Got my first purchase here and I’m happy!! :)Emmanuel thanks

Fa
Review №86

Mickey and Kevin help me and my wife get our first car. It was the easiest process every. Very helpful people and knew what they were doing. Wide selection of cars they had.

Iv
Review №87

They were very nice and quick

mo
Review №88

Autopia Motorcars are fantastic to deal with. They went above and beyond to find us the kind of suv that i was looking for. We are very pleased with our purchase. They are the only ones to deal with, when buying a car. Will definitely go back.

Ge
Review №89

Mackey Emmanuel and abdul the beat

Ja
Review №90

Bought a 2020 Nissan Altima from autopia.the whole process was easy and simple.form the minute I walked in tell I signed the contract it’s was easy,they explained the numbers they showed me the car and explained every option thanks Mickey and the whole autopia team I will definitely recommend people and family

Ha
Review №91

This dealership isn’t like many others in the area, very friendly, helpful and they also have these insane looking cars . Frank, one of the workers was very helpful and made sure that I got what i wanted and i am sure blessed for the amazing value.

KE
Review №92

DO NOT GO HERE!!! nightmare, nightmare, nightmare of a place with absolute horrendous customer service. The workers there will want to cheat you and sell you a bad car.

Sh
Review №93

I had a great experience working with Kevin, young experienced came in knowing what I wanted (Honda Accord), and left within 2 hours of arriving, Would recommend!

Jo
Review №94

People working at the dealership mad nice and good service I suggest this place no cap.

Ga
Review №95

Abdul is very helpful and made the buying process a breeze

Mi
Review №96

My wife and I just purchased a 2018 Mercedes Benz S550 from a Autopia motorcars. it was the best car buying experience I have had. The whole process was customer focused engaged and transparent. Our sales rep was Mike made the whole experience very customer focused his knowledge of the vehicles options in approach to the buying process was outstanding I would highly recommend Friends and family.

Fr
Review №97

Adam was really good came with the car I wanted and he looked out for me and my family.

Er
Review №98

Fantastic customer service!! Even fed a pregnant girl some dinner while she waited for paperwork. definitely recommend.

Ca
Review №99

Very Helpful! Great fleet of cars!

Zy
Review №100

Thank you Kevin for helping with the purchase on my first Volvo the car has all the options I needed we defiantly recommend buying my next car from them

Information
99 Photos
100 Comments
4.7 Rating
  • Address:595 Chestnut St, Union, NJ 07083, United States
  • Site:https://autopiamc.com/
  • Phone:+1 908-977-9777
Categories
  • Car dealer
  • Used car dealer
Working hours
  • Monday:Closed
  • Tuesday:10AM–8PM
  • Wednesday:10AM–8PM
  • Thursday:10AM–8PM
  • Friday:10AM–8PM
  • Saturday:10AM–8PM
  • Sunday:10AM–8PM
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