I wish there were an option to NOT leave a star. This is by far the worse dealership I have ever had to deal with. It doesnt operate like a Mercedes dealership at all. I would rather walk than to ever have to drop my vehicle off here. They dont believe in customer service. I took my vehicle for repair and they have kept my car for 7 WEEKS now. They didnt have a loaner vehicle available for me to use. When I finally did go to pick my vehicle up, they were closed. I admit that I arrived a few minutes before closing but technically if you are supposed to close at a certain time, then there is no way everyone should be gone before the posted closing time. There were personnel and a manager on site (dealer side) but they claimed they had nothing to do with the service side. Not to mention I had to take an Uber there and back home and I still dont have my vehicle. Not having a car for 7 weeks means I had to spend a lot of money to get around and lost business due to not having a vehicle. Their billing rates and hours billed replacing the $600 part are outrageous. The cost of the repair kept increasing ($7000, $9000,.. and finally settled around $6000). There is no expectation management or compensation for all the money I had to spend out of pocket. This is the antithesis of customer service. If you have money to burn in a campfire, this is the place to go! So disappointed in the Mercedes organization and will never buy another vehicle from them again. The car only has 30,000 miles and unfortunately is out of warranty (4 years) This place is either an amateur hour or a scam. The same goes for the German engineering at Mercedes Benz. I will be buying Audi/BMW next time and will never set foot into another Cantena Group dealership

I booked my car in for service a month ago. They agreed to provide a loaner vehicle while my car was in the shop. I receive two confirmations (one on the day before) confirming the service and loaner vehicle.When I arrived I was told that they in fact had no loaner vehicles and How did I intend getting home?. I asked the service rep why this was the case and gave me shrug and said get an Uber. No apology for not having contacted me to let me know that loaner vehicles would not be available. Nothing. Stone faced surliness.I bought my car from Ray Catena (MB of U) because of their great customer service. In the new age of vehicle short supply, they have lost that ethos completely. I will never buy a car from them again. Completely recommend against dealing with them at all.

Very nice experience buying my first Mercedes. The dealership is huge and very clean. They even have a kitchen/cafe fully loaded with snacks and drinks. Process was very fast and easy from start to finish. My sales guy nick and his brother Chris did a great job. Would definitely go back there for my next Benz.

Terrible dealership. Attempted 3 times to speak with General Manager, manager and person covering for manager - none of whom were available Friday, Monday or Tuesday. Asked for a call back - still have not heard from anyone. Service department person assigned to me did not return call either. This is my 5th Mercedes with this dealership, I will not return. No one with any oversight. They dont really care. Stay away

Wanted to purchase a car for wife in this dealer multiple times. Each time i found a car online with a certain price, dealer did not commit. Today was my last time, found a 2020 GLE for 60K online with 8K and upon calling the dealer they told me price was 4K higher, i advised you have a car listed for 60K online and i am willing to purchase as a present for wife with this price. Definitely price gouging, will not ever return to this dealer for service or purchase. Mercedes should really look into this as this is affecting their brand, there is now tons of other cards folks can consider with much better quality.

Awful customer service! Made an appointment, dropped the car off for service (covered under warranty), and they kept the car for 5 days without even looking at it. After 5 days, the update is we might be able to look at it tomorrow. Also - they wont give you a loaner unless youve purchased your vehicle from them. Not worth the your time or frustration.Mercedes Benz of Morristown has top-notch customer service - what you would expect when you buy a luxury automobile.

Slimeball con men. Purchased a brand new modified sprinter specially designed by the manager. They represented it as high quality work done by a Mercedes certified 3rd party. Half way in our family trip to Florida my kids are throwing up because of fumes in the cab and that is just the beginning. Not to mention the horrible body work un calibrated sensors crooked cameraman shotty wiring. These guys are really bad people. Most of the time they get to sell pristine mb vehicles that are new, but if these animals have an opportunity to get one over on you their pocket will come before your safety and well being. These sleazy con men refuse to deal with this issue properly. This is not the last they will hear from me.

If you need a car I totally recommend seeing the Sales Representative Daymond. Even after you buy your car he is there for you if you have any questions. I will definitely be returning due to the excellent customer service.

I bought a maintenance package from this location and when I bought it, I was told they have loaner etc..If you didnt buy your care at this location go somewhere else.It turns out you can only have a loaner if you bought you car here.First and last Merceds I will buy.I have a Volvo and its much better customer service.

We have an RV/motorhome and the chassis is a Sprinter van. We bring our vehicle here for service. The service advisor and service techs are excellent. Harold is our service advisor and he is great! We had a problem with our A/C before an upcoming trip this summer, and he and the team were able to make sure parts were ordered and service was completed on time.

John.F that works in sales department is one of the the best salesman I met, thank you

Today we met Chakka, Mia, and Victor, and they were the kindest people you would want to meet!The showrooms were very clean and comfortable. I highly recommend this place!

I had the pleasure of working with Ricky Kwan on a recent lease. He was a true professional and an absolute pleasure to work with. He was honest - and I trusted him immediately. I would recommend Ricky and Racy Catena to anyone who asks!

Amazing experience at Union, Edward from the start was very hospitable, offering us food, drinks, and even places to eat in the area while we were waiting for the car to be prepped. Loving the GLE 63s so far and so happy the spec I was looking for happened to be there coincidentally so we had to pull the trigger! I also want to thank Vic, who I believe is one of the managers, for coming at the end of the signing and congratulating me. Whenever Ill need another Mercedes in the future, Ill make sure to come back here. Overall top notch service and people!

Horrible service. Took my ML350 to get a battery replaced. After 3 weeks the battery was never changed and they got upset because I requested to take my car with me w/o getting the horrible service done.I don’t recommend anyone to take their cars there. The receptionist in the service dpt is the worst.

Made an appointment to have my car serviced, which needed to be towed into the shop. After my checkin, they told me theyre backed up and it would be at least 3 days before they can even look at it. Seven days later call to inform me theyve still not gotten to it. Now its been two weeks and theyre just getting it up on the rack to diagnose.If you dont have the staff to service incoming vehicles- Stop taking appointments.Called to inquire, asked to speak to my advisor. They said she was busy, so I asked to speak to the Service Manager. Instead the advisor called, informed me they just got it in the shop Saturday. Informed them again this is my only mode of transportation and I would like to speak to the service manager, to which she curtly replied, Ill have her call you.If youre looking for expedient service -- DO NOT bring your vechicle here.

Down to earth salesman, very relaxed atmosphere. Most importantly, great prices. Highly recommend Mercedes Benz of union.

Lee Midrano was awesome to work with! He made us feel heard, respected and that our business was valued. We had a great experience here. The dealership is beautiful and everyone we saw (including those we werent working directly with) were personable, friendly and always offering refreshments. James was also very helpful, and were very pleased with our experience!

Veena & Gonzalo Santiago recommends Mercedes-Benz of Union.This was the easiest dealership I have been too. A big shout out to Howard Hughes for all the assistance and help. Very friendly and knowledgeable car dealer. He was efficient but also made sure that everything was covered at the best price in town. I recommended anyone to go see I had a great experience at Ray Catena of Union (NJ). Found the exact car I wanted in tip-top shape at a fair price with excellent customer service and attention-to-detail. I highly recommend this dealership.

Horrible . My car been there for 2 weeks already going to 3 . And they havent even checked to see whats wrong with it . Very unprofessional. If u want your time wasted visit ray Catena mercades in union . I recommend Caldwell or Morristown if u need service done to your car.

If i can provide no stars to describe my frustration with this dealership, I would. I don’t understand how so many different employees can be so incompetent about simple things. I’ve been dealing with Mercedes for years and this last time with my lease renewal has put me to the point where after my lease is over I definitely need to search elsewhere. I returned my last lease, and for some reason I keep receiving calls saying that there was a balance because excessive mileage which I knew was incorrect because I was under mileage and discussed with my sales person how I should have gotten less miles. So for three weeks I kept getting calls stating that I went over my mileage by 200,000, which i continued arguing was incorrect and had documents to prove it. 200,000 miles ?! I was better of purchasing the car if that was the case. After going back and forward, someone realized that when the car was return the representative who checked the car in added an additional digit, instead of doing research the first time to figure out where the error was I continuously received calls. Fast forward to the new car I received, which had a defective dashboard that cut of for three to four days a week. I paid my first car payment without being able to use the car because there was a delay bringing the car to get repaired. Overall for the amount of years that I’ve had Mercedes and the amount I pay monthly I expect different type of service but unfortunately I have not received that. Management has not reached out or said anything which is disheartening.

Had the best experience with Ray Catina of Union from the manager Tim to the sales person Jim. I can’t believe how smooth. Impeccable !!!! I will definitely go back to them if I ever choose to trade in But not sure I will. My C300 has made me soooooo happy. No hassle leasing. I can’t thank them enough for making this work. So impressed Will never go anywhere else. Don’t settle for less. Go there. Don’t bother shopping around. They were the best Shopped around. Wasted so much time. Don’t make the same mistake. Just go to Ray Catino of Union NJ. Thanks guys. You went overboard to make me happy ❤️

0 stars for this dealership’s service department! I sat with Mathew my assigned sales advisor to have a diagnostic done on my car and I was quoted $516 just to check it out. I was quoted $172 over the phone but once I visited the service center he told me that I had 3 concerns on my vehicle and I will need to be charged for 3 different service checks. I was confused on why 1 service check and fee wasn’t enough to tell me what’s wrong with my car. I felt like I was being swindled! Mathew told me that I was paying for the amount of time that each of my concerns will take to check on my vehicle and it’s $172 per 1 hour and 30 minutes.I then asked to speak to the manager Jamie Rogers which was a big mistake. Before speaking to me Mathew and Jamie went into an office to discuss my concerns which was weird to me. Jamie was short and rude to an employee right in front of me before our conversation even started which I thought was off. He was condescending and seemed annoyed that I had questions about the fees. His explanation for the 3 different fees was that it takes time to unscrew and review the car parts. But that’s what you have to do to check the car anyway, it didn’t add up to me. What if all I need is one thing fixed to stop all of my concerns! Jamie alone is the only reason why I changed my mind about paying the $516. He didn’t make me feel comfortable at all! His attitude was more like take it or leave it, we are not changing our mind but also couldn’t show me a pricelist to back up his quote! Before speaking to him I was going to pay because, I just want my car fixed. But I will go somewhere else. I will never visit this dealership again! Thank you Jamie Rogers for making this Mercedes benz owner feel like they’re being robbed when it’s time to get my vehicle maintenance!

Spoke with salesman Richie over the phone day before arrived went over prices and things ask for my vin# of my car, he says this will make it easier for him so he can do paperwork get me in and out all they needed to do is check out my vehicle...mine you they looked it over its in good condition now they want my vehicle...hes going over some deals with me so I found what I wanted...comes up with a price was $?44 I says hey can make it $?20 I originally told him this over the phone what I wanted to spend and whom ever was in charge of lowering the price refused to take off $24 difference..I was so upset after taking that 25min ride you should have told me this over the phone...dont waste ppl time...

My service agent Moe was great. He kept me abreast of the progress of my car repair, gave me a loaner and was most kind. He is great asset to Ray Catena Mercedes.

The customer service here is immaculate and Lenny is such a great salesman. He was friendly, attentive, and went above and beyond to assist today. I will recommend him to everyone he made car buying such a pleasure.

Excellent experience. My salesperson took a great care of me and went out of his way to make sure all my preferences were satisfied. He also was very kind and polite.

Purchase a vehicle at this location and very disappointed.Quality of service Way bellow MB customer excellence.I tried once and just going back to my 1 hour awayMB outfit.I’m spend over 1/2 million year on DC-Group

Unprofessional place!!! Starting from upper management. The service manager, Patty Medina has never follow up on the slashed tire incident at the service department. I presented evidence and witness before I took my SUV to the Mercedes and still no one contacted to finalized their outcome. This is not the first time that an incident occurred at the service department.5-10-21 : Thats correct it is under Sara Lesende. I called this morning again Ms. Medina is busy in a meeting.

I had a recall for my airbags and they would not work on my car. they said this MB is privately owned and they dont require to work on any cars unless they have been purchased from this location. Paula was the one with this information and then she hung up on me. Great customer service!

Ray Catena Mercedes-Benz of Union sets the bar across the board for a perfect customer experience.From the moment I reached out with an inquiry, Lee Midrano was responsive and extremely knowledgeable, not only about the vehicle itself, but in walking me through the entire process. It could not have been more seamless and he made the process very pleasant.The attention to detail and my satisfaction was unparalleled going above and beyond in every aspect!

The service department is horrible. Made an appointment 2 weeks in advance to have my car diagnosed. Dropped car off at the appointed time. The service department failed to even look at the car that day, the next day, or the next day leaving me without transportation to work. They also refused to give me a loaner because the car was not bought at the Union dealership. The Service Manager, Patty, does not return phone calls.

Worked with Joseph Coutinho, had a pleasant experience. Very professional, no pressure tactics, paperwork was a breeze and car received in great condition.

My favorite place for maintenance. I always drive from Staten Island to this place. Place is never crowded. They take the car in promptly.Waiting time is reasonable. Waiting room offers comfortable chairs, drinks and snack. Staff are courteous and kind. Service consultant, Harold King, was honest and helped to save money and tried to accommodate my needs. Thank you Harold! Ill always come back here for professional service and nice treatment.

Thank you Ray Catenary of Union for the follow up gifts. We love to travel and the accessories gifts are perfect for us & our new Benz. Keep up the good work Brett & thank you for following up.

Thank you for your honesty.I would like to commend the honesty of the person(s) that found my wallet in my car at Ray Catena Union, NJ. I dropped the car for service on Thursday, January 21, 2021 at about 9:45am. I did not know my wallet was not with me until I was ready to go pick up the car at 5:00pm. It was then I realized I had left it in the car the whole day. I frantically rushed to the dealer to search the car for my wallet. To my surprise, I didnt have to search. To my amazement, the first thing I saw on retrieving my key from the service desk and getting to my car, was my wallet on the passenger seat (that was not where I had put it). All its content intact --- cash, credit cards and bank cards etc., were all in there !!!!!!!!!. I am eternally grateful to this individual(s). May God bless them and richly reward their honesty and kindness. How I wish I had a name(s) to thank. I hope management will find whoever worked on my car that day and thank them on my behalf. The Tag # was 4739.

Purchased my GLE450 here with the help of Nicholas Bradfield. This dealership is filled with professional and friendly people who want to see you leave happy and in a new MB, starting from the receptionists all the way up to management. Nicholas was amazing, beyond professional, courteous, and was extremely knowledgeable regarding all the different vehicles, trims, and options. My wife and I never felt pressured at all, and Nick was very transparent from the start. I also dealt with the manager, James, who was also extremely pleasant, friendly, and professional. The dealership is very clean, polished, and an overall nice place to be. As a younger buyer, Im typically treated in a condescending manner when entering nicer car dealerships, so I was relieved (and surprised) to not have to face that here. Ive already referred all my friends and family, and will continue to shop here!

I enjoyed my test drive and it has allowed me to move forward in my decision to get the exact vehicle I test drove. Professional and friendly staff.

Moe, as customer service representative helped me a lot with getting the annual service renewal and additional replacement parts in my car that were failing with age and normal use. Advice was to the consumers benefit and and repairs and replacements were carried out perfectly. David, another customer service representative followed up with review of the bill and closure for the work completed. Both men were informed accurate and helpful. Many thanks . Louise Malarkey

Very personable, helpful, informative and knowledgeable about their cars. No pressure. Felt very comfortable with the sales help.

I waited 3 weeks for a scheduled maintenance appointment on a Monday. I was told it would take until Thursday or Friday, only to be told Friday that my car wouldnt be gotten to until the following Monday or Tuesday!! Who has time to leave their car for a week before its even looked at!? And thats after waiting 3 weeks for the appointment!! Terrible!

Great place to do business. Treated me well. Love the Xmas decorations and the live plants. Attention to deal and very clean. Thanks so much for being a great example. Would rate 20 out of 10.

Shopping for a new car makes me cringe. Ive been procrastinating it for so long. Haggling with a car salesman is not how I want to spend an afternoon. I recently leased a vehicle at Ray Catena in Union. Stan Baum was exceptional!!! He listened, he was honest, he was everything!! What a kind soul. He made this a memorable, pleasant experience. All of my needs were met in record time. Thank you Stan for providing such incredible service.I must mention that Ty, our new car delivery representative was amazing as well. He was very thorough and informative, lets not forget funny. Overall a wonderful experience!

Great service, couldnt be better. Your sales representative Brett Gardner was simply phenomenal. He was very knowledgeable, and extremely helpful. Your service rep Jill is the best in the business bar none!!! She is very professional and far exceeds getting the job done. If the rest of your staff consist of individuals like these two, this will definitely be a long lasting relationship. Thanks for the Great service!!!

Had the worst experience of my life. I’ve had two Mercedes Benz vehicles in my life and have dealt with multiple dealerships, but this one is by far the worst one. Moe is a horrible advisor who had no clue how to do his job. He should not be employed there. The manager Jaime Rogers was even worse. Both were extremely unprofessional and refused to give me a loaner while i was having my car serviced for several days. I hope no one goes through the hassle that i went through. I wouldn’t even send my worst enemy to this dealership. Never again.

Looks like they dont care anymore once you bought the car, i over estimated the efficiency and customer service of this deal, i bought the car paid it the same day, they told me i can get the title in 6 weeks, not happening, the women who i talk at the phone at sales said it before like will be 8 weeks now approaching 8 weeks i called again, now she is rude she told to get title is like 10 weeks by mail, so i said is it in NJ they only allow the dealer to process title within 8 weeks... Buying from honda or toyota much better, maybe next tile i will buy from BMW...

I just had the pleasure of speaking with Rose in the service department. I need to come in for two recalls on my 2015 ML350. Rose was not only kind, professional, and sweet, she was spot on while multi tasking. Rose also took the time to wish me a happy new year, and was sure I would be seen and taken care of at their next available appointment. It was an absolute pleasure speaking to such a professional. Thank you Rose, you really brightened my day! 😊🤗🌹

This place is terrible they took my car from 10 in the am never looked at it and then decided that at 4pm that my car would have to stay until 10am the next day with no loaner vehicle because I didnt purchase my car from them. They also did not inform me on time so I would have made other arrangements to get a loaner vehicle never again would I bring my car there or recommend anyone to bring the car for service.

I went for service they give me my car so duty and I had to get picked up so late over 3 hours waiting for them no body call asked me how was my service was it’s was a resting time.

Great experience with Jim and Nick. Made the purchasing process really easy and fun. Jill took time out to explain everything in detail and made me feel like I made an informed decision. Really happy with the team here

Staff is always friendly and willing to help as much they can!!!

I am a Sales Manager in my families Ford store in Pekin Illinois. My wife and I were looking for a fun car that we had both always dreamed of. Unfortunately this vehicle was not a Ford. I had been searching for a gently used Mercedes SL for a few months when I came across the perfect match of what we were looking for. Problem was it was 1000 miles away! Victor helped us secure the vehicle and from that point it was to be shipped to us via transport truck. This is the reason for my review. You see, ANYONE can sell a car....it is how that dealer reacts to a problem that sets them apart from the rest. The transport company had issues with a couple of trucks that were supposed to deliver it to us. After Victor and Bill Zimmerman sensed our impatience and frustration our situation was escalated to Jim Buchanan who is the GM of Ray Catena Auto Group. Jim called my wife on a Saturday morning and told us that he had asked Buddy (who is a long time valuable Ray Catena employee) to get us the car by early evening the very next day directly to our home! Now that is how a dealership should handle a disappointed customer!! Also, the trunk was filled with gifts thanking us for our business and apologizing for the delay! #mercedesswag Thank You Ray Catena Mercedes!!!

Love my new car and I owe it all to Daymond. Wonderful salesman who never made me feel pressured or uncomfortable. Unlike past experiences at other dealers, I knew exactly what I was paying when I walked out the door. Thank you Daymond for your hard work and persistence to get me into my dream car 🙏

Very good service and customer service. I am very pleased

My husband and I just purchased a GLA 250 and we couldnt be happier with the service and attention to detail we experienced with Lee. Thank you so very much for making such an important and often times difficult situation into a memorable one. We love our new baby!

Friendly staffs! Great timely service!

I had a horrible experience I bought a used 2013 Mercedes C250 and bought it there to get checked out. I called and made an appt for a oil change, check engine light, and delayed cranking noise when the vehicle starts (cold start). My Service Advisor Jill was very unprofessional and only cared about her commissions. 😑 after a whole ordeal with GM Jaime Rogers who mysteriously went on vacation the next day and I was charged $891 and my car was NOT fixed. Thank you Ray Catanta for ripping me off BEWARE of those diagnostic fees!!!!!

I went in for a test drive and met with Damon. Ended up getting a vehicle. Great customers service and very professional. Would recommend to family and friends

I went there to test-drive C43. The sales person as well as the manager were kind and professional. They were quick to get the numbers. Even though I did not like the offers, it was not a bad experience, overall. The lounge is really nice with many cars presented in the showroom.

Absolute thieves Tim (sales) and victor (manager) are the worst humans you can ever think of dealing with. They will try to drain every penny out of you and rob you in any way they can. Extreme hassle dealing with them. Sold my cousin a car and robbed him of 3k extra instead of giving him an accurate price. THIEVES!! And during a pandemic where people are struggling. SHAME ON ALL OF YOU!!

I had an incredible experience working with Timothy Eberle ! He is extremely knowledgeable and took his time to explain everything so I could make an informed purchase . Timothy provided white glove service and I will definitely be going back to Mercedes at Union and Timothy for any future needs

I typically don’t write reviews but after having such a great experience with Lenny and Vic, I felt like it was necessary. I was shopping for a vehicle online for 3 months before I decided that the new GLB had all of the features I was looking for in replacement of my BMW X1. I spoke to Lenny over the phone and he was polite, professional and friendly. When I decided to come in for a test drive, he listened to all of my needs and wants and never pushed me into a car like your typical sales person. Instead, he found me exactly what I wanted. He was up front about the wait that it takes to get the car in, the process and did everything possible to make the numbers work. No hidden fees, no surprises, just an overall great experience. Vic also played a big part in sealing the deal and was understanding towards my needs. I was a little skeptical visiting this location because of the negative reviews but honestly, hands down one of the best experiences I’ve had buying a car. Great job you guys and thank youuuuuuu!

No loaner vehicle given for warranty work during pandemic and during snow storm after math! Went elsewhere, where I was given greater customer service and a loaner vehicle. What a shame and embarrassment this is.

I can’t say enough about my experience here. John Farrell the salesman was efficient and helpful. Got all the financing for my lease easily and he worked well with my insurance agent. When we picked up the car Anthony “the Saint” not only explained how to properly use the car, he also showed me how to use all the features on my Mercedes; which was purchased at a different dealer. I now know that I have a self driving and parking car! I will definitely be back! Great job gentlemen!!!

I visited the parts department to purchase a cabin filter for my 2015 S550. The gentleman stated that the part was $140 and some change. I asked if I could get a Military discount being that I am a retired veteran. He stated No. I informed him that I had received a discount at another Mercedes Benz dealer in the past, and he stated that We are not them. I turned and walked away without uttering another word. I drove to Mercedes Benz of Paramus and the price quoted was $135 and some change and when I asked for a Military discount the gentleman stated Yes, may I see your ID. After reviewing my ID, he stated thanks for your service. I received the discount. To all my Veteran Brothers and Sisters, beware of the Union dealership. I purchased my S class from Ray Catena of Edison and will not be returning to Mercedes Benz of Union.

Avoid this dealer -- go to one of the hundreds of other dealers in the State. They could care less about their customers and cannot be trusted. They will happily sell you a vehicle which is not built to be driven on the roads of NJ and will not stand by their product. Additionally, they are not truthful. For example, they blatantly lied to me and told me that they full inspected my car and it was in good condition and safe to drive (aside from the flat tire that caused me to bring the car to them). The same day I got the car back from them, I got a second and third opinion on the car, both of which confirmed ta completely worn shock absorber that should have been easily identified by Ray Catena of Union. They have refused to provide an explanation to date.

Rich and the manager Vic where pleasant to work with. Got me out of my lease early and into a new car . They where very accommodating with my time and upfront with any costs involved. 👌🏻

This is my voluntary submission to recognize an outstanding Mercedes dealer in NJ (Ray Catena-Union, NJ) Our experience here was unbelievably superior to many others. Best in class service by Christopher and we were out of the store in under an hour after test drive, purchase and a trade-in. Plus we were purchasing when the lockdown was just easing in May-20. For a Mercedes Purchase, do not look elsewhere. Wish this store the very best.

Terrible dealer for sales. Dealer strung me along for over 15-16 months for a G63 build. Deposit placed Jan 2019, and as of July 2020, no delivery date, no confirmed build sheet aka no allocation. No response from anyone at the dealership. I would AVOID Lenny Inserra (Sales) and Victor Kaczynski (Sales Manager)I’ve had great experience with Ray Catena’s dealership before, such as my R8 from Freehold but this MB dealer offers no communication, no apologies, nothing.[Edit] Response to dealer: I was waiting for them to response to me about this. I was promised slot number TWO for a 2020 model (I have email/text) for a year end 2019 delivery. Yet from Sept 2019 to July 2020, over 4-5 G63 2020s came thru, none of which were mine

This dealership is extremely unprofessional! Their salesman, Edward, gave out my family members personal information including her home address to another customer without even confirming they knew her or asking for her consent. The general manager, Dan, tried to downplay the situation by saying that there is no way for a salesman to get this kind of information but when he was confronted with facts CLEARLY showing otherwise he changed his statements now saying theres 3 sides to every story however I do not see how in any side of the story it is okay to discuss someones personal information with another customer. Your information and business dealings are not secure at this dealership! Buyer Beware...

Great dealership. Every time we bring in our car, the staff treats us very well. Top notch service dept.We will continue to purchase our mercedes at this dealership.

Until I met Derrick Fox 3rd, I thought car sales were one time transactions. Not so with Mr. Fox! From the time we first met eons ago, he has never forgotten to send a Holiday gift/card, call me on my birthday, or simply be, “A phone call away”. This is why I’ve been a loyal customer for 15+ years. He is extremely kind, thoughtful, and considerate of each and every client he works with over time. If you’re his client, you will never be forgotten!Mr. Fox was in a diff’t role @RayCatena when I was ready to renew my 2016 lease. I was so used to Mr. Fox’s customer care, I was completely shocked that his detail to clients, was not a systematic rite of thumb. I had become so accustomed to Mr. Fox’s level of detail, I was completely shocked at the sudden change in customer care. That zero relationship was so disappointing, I began shopping elsewhere. (@RayCatena what were you possibly thinking by letting someone like Mr, Fox ever leave?? He should be a full Prof. to ALL employees on customer engagement, support, retainment, etc!)Mid Fall of 2020, Mr. Fox let me know he was back @RayCatenaMB, thank the Heavens! Despite being an essential healthcare worker, I’ve had my hours cut dramatically over 2020. In the midst of all this, there lay a ray of hope. In early December Mr. Fox contacted me regarding renewing my lease and upgrading to a 2021 SUV. Mr. Fox secured me a fantastic deal, and I left with an even more amazing car! I cannot begin to thank him and @RayCatenaMB enough!Your beautiful gift was deeply appreciated, especially after the event I happened upon driving home that evening. It truly meant so much to me!Addendum: Derrick Fox is located at Ray Catena’s EDISON location!!

General manager was arguing with Mercedes Benz representative and refused to do service required from Mercedes Benz. Worst management!

My family and I have been visiting Ray Catena of Union since 2003 and have always had a very satisfying experience. I’ve moved 3 times since but will not change shops. Jamie Rogers and Patty Medina are always available for a consultation and my service advisor Jaime Manay is friendly courteous and provided excellent communication.Oh and they also have great technicians and Coffee!Rashid Khan

The service department is a joke. For years Ive been coming here, and they always treat me like trash. The service department GM IS THE PROBLEM! She won’t even get up from behind her desk to apologize for the rude staff and lies received.If my wife weren’t directly lied to, I’d be willing to give a 2/5, but you cannot LIE.In Sales: I would highly suggest working with Nicholas and his manager, James, but I would never use this service department in my life ever again.

I’ve been working with this branch by Mercedes for over five years now, And I must say these are the most wonderful group of people I enjoy purchasing my two vehicles from! From when you walk in the door the service level is pleasant & welcoming. Rich Kazdan is one of the coolest gents in the business to work with, He pull no stops on getting you in the car of your dreams. Their cars may be a little pricey but it’s worth the experience trust me, Their cars are clean & in TIP TOP mint condition.. From management to the service department Thank You..

Everyone in the show room and in service is excellent and professional. Great place.

Sales Rep Lee Midrano failed to provide professional, dependable, loyal service. Lee requested downpayment to hold car-GLE-350 (which I provided morning of 12-31-2020) Lee stated the morning of (12-31-2020) the car was secured & would be delivered in a couple of days.; On (01-02-2021) I got a certified check for thousands of dollars in this dealers name which would pay CASH IN FULL for this car. Lee called me on (1-4-2021) stating this car was sold and I was furious; I called his manager, Victor Kaczynski who wouldnt speak with me and did not return my call. Also I called Victors boss-Dan Liquori who wouldnt speak with me and did not return my call. Lee nor management never apologized or showed any empathy for this deplorable situation! I did my part in every aspect but my car never materialized! I ask Lee why managers did not call me & he said there was nothing they could do. Now I have to start from ground zero to search for another car and return the certified check to my bank! Disgusted, frustrated, and stunned customer!!Mercedes-Benz personnel of Union are totally unprofessional, needs training in every aspect of this business. I would not recommend this location to an enemy if I had one & would give 0 stars if possible.

Please do not buy a car from any of these dealerships. I dont want anyone to have to be treated the way the Ray Catena Mercedes in Union has treated me. Thank you.Your response is not accurate.Those are unfalse statements. I am appalled that you are now writing lies on the internet. I have reports from your service department lying about my car. After waiting 5 hours for my car you gave me a report that stated I brought the car in with only a third of the oil in it. I went to the service manager and she called the head service tech in to her office. He told her that that was not true that they had no idea how much oil was in the car when I brought it in. They simply drained it and did the oil change. He also told your service manager that that the report said I told them about the light when I came in and he said that was another lie they wrote on the report. He told her I never said that. You can check on the computer very simply to see that the oil light was not on when I brought my car in for service. You can verify yourself the lie that is printed on your report. In fact I gave her a report of getting oil at Valvoline just 5 day prior to bringing in the car! I also sent the report to your GM upon his requedt even though je had it at his fingertips.No one except the Porshe dealer has ever tried to help. The service manager told me she would look into it and call me back. I never heard from her again until I called her 3 days later. She continued with the lie stating that my car had only one third oil in it which could simply be verified on your computer that rhat is a lie. Then I called Mercedes Benz cares. They said the only thing they could do for me is give me the Service Manager who lied to me already. I called Victor my lease agent. He said he would help. A week went by and I never heard back from him so I called him and he said he talked to the service manager who lied and there was nothing he can do. The general manager was asked to call me by the Porche dealer. He lied to the Porshe dealer and said he talked to me several times which was a lie.I did finally get a call from the general manager after that and I asked him for the warranty since the service manager and the sales manager would not give me a copy. He sent the whole manual over two days ago. I asked him where the warranty and no response yet.Now this. I dont get it. What is the false service report about? Can you please help me? That is all I am asking from you and Mercedes. Someone to help me find out why the service department put all those lies on my service report after keeping my car for 5 hours and I would like a copy of my warranty. If you can do that it would be greatly appreciated.

Worst of the worst after waiting 3 weeks for my appointment they cancel it the day before and gave my another appt after 3 weeks . And they have the nerve to give me an attitude bc I am asking for an earlier appt. Dont waste ur time..

Paula Gaillard is an excellent and dedicated salesperson. Shes always on top of things and always follows up!

Worst Mercedes customer service experience EVER!!!

If I could give negative stars I would. I just had an absolutely horrible experience with this dealership, and specifically the General Manager Dan Liguori (who I had to look up on their website, as he wouldnt even tell me his name and turned around and walked away from me while I was speaking).I have a GLS 63 AMG that was leased from another dealer, however when I moved, I began servicing it at Ray Catena in Union as they were closer to my house and work. Between regular service, new tires, new brakes and more, I have spent OVER $11,700 IN THE PAST 18 MONTHS in their service department. The lease is now over, and I just went to return the lease to them, as MB North America told me that I can take the car to any dealership I want. However, Dan refuses to take the car since I did not purchase it from them. He was extremely rude and arrogant and is doing a major disservice for this dealership and the Ray Catena name. I would highly recommend using these people for test drives and quotes, and then buying cars elsewhere as they have no interest in your repeat business!

First of all, I am a professional who has been leasing cars for 30 years. I just came off 2 Porsche leases and decided to try Mercedes. I walked into the dealer in my gym clothes, no referral and just met with the next salesman who was available. The salesman was Brett Gardner and he hit a home run (no pun intended). Brett was extremely professional, very knowledgeable, and finally, very personable. Brett did not pressure me at all and intelligently explained all options . Brett found the car I was interested in and put the deal together. Everything was above board and honest. I am only a couple of weeks with the car, but I can say now that I would definitely recommend this dealer and Brett Gardner.

I lost one of my keys. I went to Ray Catena in Union where I bought my car. They informed me that it would cost $440.00 to get a key and $260.00 to program plus tax.My husband called a Mercedes in Morristown who informed us they could do in for $511.14 including tax.My husband sent an email to both the service manager and sales manager in Union letting them know how unhappy he was, that was on October 14th/15th we never received a response from either. Over the years we have bought 5 Mercedes from Ray Catena Union however, we will never buy another.Mercedes Morristown is now our go to Mercedes dealer.The service manager Willie was amazing and told us when we need an oil change or anything for our cars just call they will pick up our car from Scotch Plains and supply us with a loaner.That’s what we call customer service which unfortunately Ray Catena Union seems to have forgotten how to perform.

Rich kazdan always works hard for the customer. Thanks Rich

The best experience I have ever had at a dealership all due to Ed.His guidance, patience and knowledge was amazing and he is an honest man. Make sure you ask for Ed Moravek . They are lucky to have him

Excellent! Will always be my first choice for getting my car serviced

Kinda far from my place but it’s really worth it. I’ve been getting cars from here. Customer service are great. Will recommend. Great service and very nice lounge.

This is the fourth lease I’ve gotten with Ray Catena Mercedes Benz of Union and they never disappoint. I always have an excellent experience and this time was no different. I actually live much closer to another Mercedes dealership in a suburb in south Jersey, but I traveled nearly two hours to get my newest car because the dealership looks great, has great customer service, and they go above and beyond to get you what you are looking for. Lenny was awesome and I will certainly be back. I highly recommend Ray Catena of Union if you are in the market for a new Benz.

They want to make a sale and misrepresent their services.

The best

Contacted this dealer several times over email but they didnt provide any information regarding tax, registration, or other fees they charge. The only answer was that I need to come to the dealersip personally to obtain these informations. Not acceptable practice during Covid 19 crisis.

Ok they get 5 stars because of this truck they still had great service and snacks but Im Soo in love with this truck! 😍

Nice place

Ray Catena dealership located in Union NJ is amazing experience. From the moment I walked in I felt comfortable and welcomed. All employees were friendly and professional, in few words very friendly atmosphere. I had a very knowledgeable salesman Lenny who helped me to make right choice. He was professional and very friendly, answered all my questions and make me to feel like home. Thanks Lenny.Kale

From beginning to end Ed made our experience painless and easy breezy! The car I originally wanted wasn’t in stock so instead he found me something so much better, I’m so happy with my car, Ed thank you for everything!

The worst experience I ever had with a dealer. Went for a recall. They quoted me it will take a week. It took a month. I had to call multiple times to get any updates.The sunroof was not aligned right. Glue and water everywhere. They broke the rubber/plastic side curtain for the sunroof. Promised to get a new one but never did.Missing one screw for the ceiling strap handle. Also they never apologized for the delay or broken parts. Will never ever bring my car there!!! Avoid at all cost!

No help at all. I would not recommend this dealer to anyone. Disgraceful service! I am trying to transfer my Mercedes Benz extended warranty to a person I sold my E350 to and Ive walked in four times and no one will help. In fact, there is a different story each time why they cant help me. The last excuse was the best. Yesterday 2/6, they told me they cant help me transfer the warranty and I quote because we are not a Mercedes Dealer. Huh? What? I asked, doesnt the sign on the door and the many other signs say Mercedes? The answer, Were Ray Catena, not Mercedes. I swear, you cant make this stuff up. If they can sell you something, theyll help, if theres no new revenue, they work very hard NOT to help you. Good luck to all that make the mistake of going there. I hope you have many hours to waste. I would give minus stars if I could.

I dealt with Nick Bradfield. he answered all my questions, brought me my car the next day. When I would call with a question he always answered my call and helped me out. He was very helpful and nice I would definitely recommend my family and friends to him.