I was in there to get off my moms plan and open my own account. The guy said she had to physically be there. He seemed like he didnt want to help me and moved on to the next person. I didnt feel like I was taken seriously. Not sure if its because I look young but that guy needs to be trained better or fired. Another guy, Cliff, was more helpful and I was able to get done what I needed to. He was patient and I really appreciated that. Thank you Cliff. Way better than the tall, younger guy.

Alexia was awesome!! I purchased a new Watch and she went over the details perfectly. Very pleasant with a great attitude. Not to forget she helped me get my new phone going very fast. Thank you!!

Terrence was exactly who we needed to speak with about switching over phone carriers. From the time we entered the store he took time to listen to what we wanted, what we’re looking for and showing us the the best options and deals that suits our wants and needs for phone service. He made our transition so smooth it made our whole experience quite impressive. Ask for Terrence!

Dontrail was amazing! I highly recommend asking for him if youre looking to get a new phone or need any help. He made it fun and personable. Thank you so much!

A little bit of a wait time but once you’re serviced, you are well taken care of. Christopher provided top notch customer service. I will definitely recommend this AT&T store.

Ramon was awesome beyond belief. My daughter and I appreciated his guidance on multiple issues! What a stellar employee!

I wanted to give an exceptional customer service review of AT&T Rep. named Ramon from the Vacaville store. Ramon went above and beyond his duties today with myself and my mother who’s been a client since 1999/2000. He was very patient, friendly, thoughtful, kind, caring and attentive to our situation and needs. Just all around stand up guy. I live in Fairfield and would drive to this store location again just to work with him in the future if needed. 10 out of 10 perfect review - please let him know about this review. Thank you Ramon!

Rosanna L did an amazing job she helped us out every way possible we thank you rose 🌹

Rosanna helped out really good went over promotions and very good at setting up the whole things for us

As usual the store is busy. To buy a product in the store,,, like a charger, charger cord, Otter Phone case, etc,,,,, your also put on a wait list. Than you get to wait and watch people buying new phones, taught how to use them, their contract rules, etc.Not one employee tried to help myself and another customer just buy one of their products. That was about a 30 minute wait. The employees watched as we waited,,,, not great Customer Service.Dontrail was an amazing associate, once it was my turn. Very polite young man.

Shireen was amazing! Great customer service and I was in and out QUICK! She went above and beyond to make sure I was satisfied. Thank you so much AT&T and Shireen. ☺️

Susie was absolutely magnificent! Her customer service is 5 Star. Thank you, Susie for your help.

Came into the store to get a new phone Patti helped me out got me some good stuff and very helpful everything went smoothly

Forget five stars shes a ten stars employee. Susie was very delightful person a great experience overall.

Patti was awesome from the get. Walked out without a phone, but its on order and itll be like Christmas in a week. Thank you !!!!

Rosanna helped me tra.sfer from metro pcs t-mobile and she made it super easy I definitely recommend her to friendly family

We’ve been going to this store for all of our AT&T needs and everyone is always helpful. The other day we upgrade our phones and the person helping us was really helpful, I think his name was Clifford. He was able to answer all of our questions and I felt like he took care of us as quickly as the phone updates would allow. He deserves some employee of the month type accolades!

I want to thank Sean who went way out of his way to help me with a problem I had with my WiFi security. . I called AT&T support with absolutely no help whatsoever. I was passed off from one department to another 8 in fact with no solution. It was wonderful to talk to someone who could see the problem, and resolve it.

Ask for Alexia, she went above and beyond to get my non tech savvy wife setup with a new ohine and seamlessly transferred all ger data and info..

Amazing service. Chris was great. He was able to add a line to my account without raising my bill . Customer service here is a 10 out of 10

Rosanna was very knowledgeable on the device that I wanted to purchase! Very patient and got me set up!

Switched to AT&T from T mobile and for starters the service is 1000% better. Places around town where I had 1 bar intermittently I now have 5g. In the mountains camping where I used to have no signal I had 4g. Lorenz helped my wife and I with the switch and was very friendly and extremely patient with us as we attempted to call around finding out pin codes from tmobile to do the transfers. He was with us for a few hours despite mentioning that he might need to go on break soon. When I returned a couple weeks later to trade in my wifes phone Lorenz again helped me as soon as I got in the door and made the process easy and quick! We are very happy with both our phone service and in person service with AT&T vacaville!.

Stephen was very helpful getting me setup. Knowledgeable and a pleasure to deal with. Thanks Stephen!

Excellent customer service!Thank you Shireen.

Patti was outstanding helping me transition into my new phone. Great job and outstanding attitude.

I went in to get the glass protector put on my new phone and Lorenz went above and beyond for me. He took time to make sure it was absolutely perfect while teaching me how to do it myself. He saw me struggling with my clear phone case afterwards and helped me put that on making sure that everything was perfect once again. Made the entire experience quick and painless.

I worked with Azucena Susie at the Vacaville location and she was an angel!! She helped us the second we walked in and resolved everything we needed to do! We appreciate her excellent service and friendliness!!

Jarrod was awesome!! He was extremely helpful. He made sure my husband was comfortable with all phone options based on his needs. Even when I didnt fully understand the numbers he made sure to ask what I didnt understand and if he could better explain so I would.

Dontrail provided excellent assistance and advice on my visit to the Vacaville AT&T store. He was knowledgeable courteous and very professional. Many thanks to him.

Patti was awesome! She helped make my shopping experience as painless as possible and even set me up with a better internet service!

I usually get anxiety every time I need to call ATT.. I went into the vacaville AT&T store to get my phone screen fixed and purchase a new phone. I have a brain injury which slows me down a bit.. Matt from Asurion was able to make me an appt and fix my phone in no time. Oscar ordered me new phones and Jared helped me get my phones working. Although my brain is s l o w.. they were all very respectful and helpful. Most importantly.. no one treated me like I was disabled.. no one talked down to me.. or treated me like I didnt understand...(which is usually the case when Im in public). Thank you AT&T and Asurion for helping me out.. resolving my problems and going above and beyond! The manager (Ken?) super nice/helpful as well... THANKS FOR LEADING SUCH A GREAT TEAM!

Understaffed, but the staff that was there was friendly and attentive. Once we finally got our turn staff were friendly and quick to fix our problem.

She (Susie) was very kind, patient, nice and friendly

Thank you so much for all of your assistance and answering all of our questions! You made purchasing new phones hassle free!

Amazing Service. The customer service rep knew all about the services I needed and what best suits my need.

Lorenz was polite and helpful today when I came into the store. I got what I needed and left happy.I had the opposite experience a couple days ago with one of the female salespeople when I came in to purchase a new phone. I won’t mention her name but I was very put off by her aggressive sales approach. It felt like an interrogation and I really didn’t appreciate being asked “why?” every time I told her I wasn’t interested (in the multiple products she tried to talk me into.) I’d much rather do business again with Lorenz.

Lorenz was great! He took so much time to make sure my screen protector was FLAWLESS with no streaks or lint. I know this may not be a huge to some, but people with slight OCD like me appreciate when people go above and beyond for the “little things” that actually matter. Thank you, Lorenz!

Came into store to upgrade phone, Lorenzo helped me he was short with answers, no eye contact didnt even asked for my phone number so I left. Next day my friend told me to go to Elliott he was so sweet and helpful. Thats who Id recommend for anybody who wants to get this done

I have HAD IT WITH At&T!!! I had issues with them 13 years ago when I first moved into my house so I never signed up with them. I clearly have a NO SOLICITING sign on my door and my dogs go crazy when someone knocks on my door. What do they do today? Thats right, they knocked on my door when I CLEARLY have a no soliciting sign on my door! If I could give them ZERO stars I would.

Cliff was great! Great customer service, very attentive, was able to tell us all the details of all of our options to figure out which plan and phones were right for us. Cliff made our visit very enjoyable and we were in and out rather quickly! Thanks Cliff!!

Helped us with all our needs for our business rosanna L is great!!

Lorenzo was very knowledgeable about product and plan info. He made sure to explain the plan options that would best fit my wants and needs. I would give this guy a raise if I was his boss. Personable, professional, and the best screen protector installer I’ve ever met. He took the time and care to make sure my son’s new iPhone and birthday gift was ready to go before I left!!!

Make an appointment. Always busy here.Call ahead for certain products in stock.Terrance is the man.

Made it to the store with a few minutes before 6:00 on Sunday. Andres AT&T Representative was very helpful in getting my iPhone working again. For some unknown reason my SIM card wasn’t responding.Thanks for the professionalism and quick response!!

Susie was very good at helping.A keeper.

Dontrail was awesome, I’m coming back and getting two more phones

Awesome job rosanna L jelps out with kindness

Chris, was very patient and helpful during my visit today. I came in with so many issues with my account. He was able to resolve it very fast. He was knowledgeable with handling my issue. I found his help was far more better than the apple support representative I was provided that only caused me more frustration

It was very good after I saw someone!!

Jared gave me a phenomenal experience! Very personable and attentive to every detail. He is a sweet person and even helped me pick out the perfect case for my phone. I will be coming back to him for sure.

Cliff was very patient and helpful with all of my questions. He presented different options for me so I could get the service I wanted at a rate that was beneficial for me. Much appreciated!

Truly an easy experience at ATT, plus their service is reliable with no funny business. They get you what you need at an affordable price. Its a win win.

Lorenz was awesome. Wasn’t my original salesman, but he helped me out anyways and got the right accessory for my new iPhone. Excellent customer service!!

Rosanna L did an awesome workHelping us come from xfinity

Went in to pay off my balance on a watch and Lorenz had me in and out within 5 minutes. Also gave me a quote on a new plan! Awesome service!

Daniel was amazing !!! He helped me tremendously and we got lines that I wasnt using took off, another line added, and an unlimited data plan for a price that I can definitely afford. I can honestly say he is the most truthful sales representative that I have ever worked with at at&t!!Thank you so much!!

Rosanna from AT&T Vacaville is great at customer service !

Ivette really helped me out with my service needs. I appreciate her patience and how she was super thorough with everything. I am very satisfied and highly recommend this store and that you ask for her!

Rosanna C was very helpful when I came in to get a new phone. She told me about their great trade-in promotion and helped me pick out some accessories.

Oscar was fantastic! He went above and beyond and provided excellent service when it seemed like our issue was a lost cause. He spend over 4 hours with us dealing with the issue. While it never got resolved the way it should have been, it was not his fault and he did everything he could to help. He was professional, kind and provided excellent customer service.

Patty was awesome and definitely played a huge part in my decision to switch my wireless service provider to AT&T. I came into the store I decided but after the customer service Patty provided, it was an easy decision to switch. She was very knowledgeable of the products, listened to what I needed and recommended the perfect plan and phone for me. We came in a little late right before closing but didn’t feel rushed which we greatly appreciated.

Ivette was super helpful with everything I needed. I appreciate her going over everything with me. I highly recommend this store and Ivette!

Great customer service Rosanna is awesome she rocks !

I have to say I had the best customer service experience with Patti at the Vacaville store. She went above and beyond to help. Ken stepped in and was very helpful too!

Daniel Espinoza was awesome! My brother and I were looking to buy some AirPods for our mothers birthday and he was very attentive and informative. We went through the whole process very fast and smooth. Excellent customer service! 👌🏼

Husband and I went in to get new phones and switch over to their plan. There was one other customer in there and then me and him. They said only one of us was allowed inside 😂 and the place is pretty big. So I just literally stood outside of the door. Their policy makes no sense. Just a forewarning for anyone coming here with another person. It says the store capacity is 22 people and Im counting 5 people. I asked if I could stand in the corner far away and wait and they said no lol dont waste your time with people whos policy makes zero sense.

Came in to this store and Patricia was very helpful in assisting me with my account as well as adding a new phone. Excellent customer service.

Daniel was very knowledgeable and helpful with my mother. She got a new SE iPhone but some how couldn’t get into her Apple ID. He was able reset her phone and started her from scratch. Now she very happy and hopes Daniel continues to work at the store for her future questions.

Employees know next to nothing on this day. Zero enthusiasm about their job, the visit to update our account plan and order 2 new watches took 2 1/2 hours! And one of the watches they ordered wrong. They never asked us to confirm the purchases in the store. Took another hour hour on the phone this morning to fix the problem. The poor guy helping us was struggling with system issues and the other employees were too busy talking about politics and basketball to help him unless he asked. That’s a great manager who doesn’t step in to see what the delays are!

I appreciate being able to make an appointment online, as waiting in lines is not on my to do list. Having a friendly and knowledgeable rep help me (This visit, it was Christopher - Thanks, man) is also a thumbs up.

I just had the best professional experience with Stephen at the Art store. He was very knowledgeable and patient with all of my questions!! I would highly recommend asking for him so that you can benefit from his excellent customer service !!

Patty was super helpful. Detailed. And just a great person to do business. Thank you

Cliff was very helpful and knowledgeable. He answered all my questions throughly. He also helped me pay my bill and upgrade to the iPhone 12 Pro Max.

Lorenz went above and beyond our expectations when we went in for a phone upgrade. He was very straightforward in pricing and made sure we had the best deal. We needed to wait for my boyfriend’s phone to complete a data transfer, but the time flew by talking with him. We left as extremely satisfied customers. Thank you, Lorenz!!

Lorenz was great. Give him a bonus. Great customer service.

!this man was very knowledgeable and respectful to all of us keep this him around your company.......

I came in and got seated almost immediately. Daniel was my helper and the guy pretty much made the experience a piece of cake. Great customer service, down-to-earth and made me feel comfortable. Glad I came in today

Patty was extremely helpful and patient.She walked me through everything. What I didnt understand she explained it.

Rosanna helped with needs recommend 5 stars

I love this store! Always assisting me with everything I need. Especially Ivette Rivera she is always so knowledgeable and so helpful she answers every question I need help on & is also super friendly. Definitely recommend this location.

Lorenz and Patti were extremely helpful with trading in my phones after purchasing new ones as well as a return I had to make.

Love this location sometimes the wait is long, but they’re busy and that’s good for business. Thank you Daniel for helping me with my smooth transaction today for my new phone!

Pattie did a great job listening to my needs and helping me solve them quickly. Great representative.

Just had a great experience with Daniel here!! He was very nice, took his time and explained everything and got me hooked up with their Note20 Ultra deal. Beyond happy with my new phone and my experience at this ATT!! THANK YOU DANIEL!

Patricia DeWeerd assisted my husband cancel an online IPhone 12 order he placed yesterday and assisted him place his order in the Vacaville store so that he could have the new phone today. She explained the process step by step and was professional, patient and most pleasant. She went above and beyond in making the whole customer experience positive. She is so kind and has a wonderful personality and provided the best in class customer service! Thank you Patricia! Thank you AT&T!

Rosanna the AT&T associate was easy to work with. I told her exactly what I wanted, she gave me a few options, she set me up, and I was out the door. She wasn’t trying to push anything on me, she help me set up my two new phones, it was seriously the easiest transaction. Thank you Rosanna, I will definitely be coming back to see her should I need anything else !

Chris did an amazing job at the Vacaville ATT store. He was knowledgeable and friendly and did a great job saving us money with a review of our existing accounts.

Excellent customer service. Prompt. Friendly. Corrected our issue fast. Lorenz was awesome!

Patti is awesome! Great customer service! Goes all out, above and beyond!

Ivette was a great help and patient with me. She went over all the plans with me and I appreciate that so much.

Patricia Deweerd assisted me today at att and help me with everything I needed done 100%. She was very friendly and professional. Employee of the month runner up ! 👌😁

Patti was very helpful and answers all my questions in flying colors. Very polite and knows well what She is doing. You need more Rep. Like her.I am very satisfied with Her service and would like to see Her again in my next visit.😘

Rosanna helped me and her service was great! I was very happy leaving the store.

Even with covid restrictions the employees did everything they could to help everyone and make sure they had everything they needed before they left. Got me set up with a new upgrade and everything fast!

Thank you so much Chris! You are the best!

Jared has been an excellent employee. Made me feel comfortable from the beginning.

I wouldn’t go to this store. We added a new line and were told we couldn’t trade in or upgrade a paid off phone. It met AT&T upgrade eligibility through the website. They said we couldn’t upgrade due to them thinking we were committing fraud.The store reps don’t know their own company. Immediately after, I called customer service. Customer service told me since it’s a new line, you can upgrade after 14 days. I feel bad for the manager of this store, because if you took Business 101 in college, you learn that business is essentially about making profit. The fact that he didn’t want to upgrade us, he loss out on a huge chance to make more revenue for their store.My Dad, who’s been a financial manager for 40+ years, knows way more than this manager. If a customer wants a product, you sell it. It’s that easy. I pray for this manager because with his rules, this store will easily be closed in the future. Good luck bud, hopefully AT&T pays for you to take business 101.To the Manager: Per company policy, you’re wrong. It’s two weeks to get a new phone from adding a new line. I have email traffic proving it.On the better note, I can’t wait to see you in two weeks to get our phones. 😊

I had a very great experience with Patricia at the AT&T’s in Vacaville C.A. She was extremely knowledgeable and very great costumer service Thank You Patricia DSteve

Great experience, customer service was amazing and very informative. Would recommend.

This is a great location. I had an issue with my account and the salesperson was helpful in helping me resolve my issue even though I wasn’t buying anything. It’s tough because everyone is usually trying to sell you something but I appreciate the empathy. Kudos to the staff at this AT&T