This Store is clean, welcoming, and the Employees are awesome, and selection of phones are great. The Store on Helen Power in Vacaville,CA gave me a horrible experience so I went to the Nut Tree Store in Vacaville,CA and they went above and beyond to make sure I got the phone that I wanted and made my experience excellent. They let you know when you walk in that door that you (the customer) is #1!!! This will be the T-Mobile store I will be coming to from now on. Thanks to the T-Mobile Team At the Nut Tree Store you all are awesome!!!!

I have visited the Vacaville T-Mobile location more than 15 times over 6 years and the staff are generally pleasant, they know their products well-sometimes to an intermediate level and seem to really care about what they are doing. This was John Legeres legacy...to make T-Mobile into a more customer-friendly cell phone company, they are still executing well even though he is no longer the CEO. Adding in the significant military discounts they give me, it is a pleasure doing business with them all these years.

The associate was helpful and very professional. However I was very disappointed with the lack of phones available for purchase.

Very helpful selling me what I needed now I just got to figure out how to use it

Very helpful getting a new phone this week

We are transferring our phones from Verizon to T-mobile. A GREAT EXPERIENCE here at T-mobile. Im glad we came over.

I had a problem with my phone, came in to the store and an employee named Dane fixed my problem quickly and I was on my way. Great Service!

Worse customer service I have ever experienced here. We have been customers for years and today we were pushed back in line because some customer that was previously there had left and came back. The employees were rude to my husband. Nicole the manager was no help!!!!

Great service on replacement for my son phone ...Thats why I kept my Tmobile account for almost 15 yrs...

Dane is the Man. T Mobile Tuesdays are the bomb. Thanks Dane.

Very helpful with upgrading one of my phones. :)

Worse customer service. I usually come in and get the information i need and don’t complain of the poor treatment but this morning was the last straw! I called in at 10 am and didn’t get any answer waited around again untill 10:30 and finally got an answer and while i try to explain my situation to the worker he says “yeah yeah ! But could you hold for some minutes” i agree nicely being understanding and i wait on hold untill 11:20 am when they pick up and hang up the phone right after i immediately call back after and get no response. The customer service is usually poor anyways but this morning was it for me please train your employees or just get better ones. (i would give 0 starts but i can’t)

Great employees young lady helped me reactivate my new phone she did a great job she deserves a pat on the back thanks john rippey love t mobile customer for 10 years ...

Very positive Conan was extremely patient and helpful to me Hes an excellent staff person and I would tell anyone to go to him for assistance

Attended to immediately after I made an appointment.

The best...busy and need to be patient but regarding travel in the states and overseas...T-mobile tops them all.

Quick and easy if you get there as soon as the store opens. In and out in 15-20 minutes.

Lawrence is always #1. Hes so efficient at what he does, he gets the answers you need and fixes the problem. Thanks Lawrence for being my go to tmo Rep.

The store look very nice its clean and has a nice look to it, but the employees are terrabile at their job it took about an hour to transfer some data to another phone and I couldve done it in 10 minutes, the people working there are are mostly in their early 20s and their knowledge on phones is non existent they just come up with something to try to sell you the best phone.

They where really slow and unable to pull up any details past the last 30 days. We where there for an hour for something that should have taken 20-30 minutes at the most. But the people are nice that work there.

Very professional and polite and answered all my questions

I love our local Tmobile store. Always helpful and courteous. Can be busy at times, but you just have to be patient.

The staff is friendly and very helpful. I was in and out quickly with everything I needed.

Great service

Good theyhave bilingual speakers if for those who dont speak english helpful tru even change my sim card no charge m

Horrible network. Im in the middle of Vacaville and there is no data, and no signal service 50% of the time. Horrible, utterly and completely horrible network.

Great customer service, quick to assist and get the products you are satisfied with.

Very kind and answered all my questions

Highly unprofessional environment, possibly the worst customer service, I have ever experienced. I came to purchase possibly two LG S 6 Edge gold phones with my gf. They did not even greet me or ask how they could help they only spoke to my gf. When we walked in the salesperson was involved in watching a football game on his phone when he revealed to us that he placed a bet of $900 on it so of course this is going to take more precedence then selling us phones, I decided to not even speak to him after that because what would be the point. We called prior to coming explaining our situation, we needed a phone ASAP. They were closing in 15 minutes, that is still no reason to provide terrible customer service, especially when the sale would have totaled out between 1500 - $2,000, they even make a commission off of it. I stated that I am a IBO with Amway and that Tmobile is a partner store they looked at me like I was from another planet. Now this is the first time Ive ever tried to I use my Amway t-mobile site, so I had difficulty navigating it to receive a discount and my points I collect. So at this point none of them spoke to me still. The assistant manager came over with a contract stating that I need to sign this. I told her I wasnt going to sign anything until I was able to receive my benefits from my company. She then told me that she did not like how I was speaking to her. She said that she would have to call somebody and I said for customer service, it seems she was implying she was going to call security because she had to close the store when they were making a sale. She then called up her Manager who had prior knowledge to Amway partnership and told her that theyre no discounts or points received basically she lied to make me sign the contract. Then they tried to pull the $50 restocking fee on me when I did not even sign the contract yet. I said no you will not do that and then they said well I guess Ill just void it out. Ive noticed that most t-mobile stores are run by highly unprofessional uneducated teenagers and 20-somethings who think that they are the VIP of cell phone sales and they present themselves as drug users.

They did what they were supposed to perfectly, compared to at&t.

Glorified sales reps. Knowledge is serious lacking in subject matter that they are hired to assist with. Name tags say “T-Mobile expert” more like a shadow to sit on phone with when they tell you to call T-Mobile. What a waste of time.

Very bad customer service, long wait times just to make a simple purchase. Instead of trying to get customers in and out they talk about favorite foods and birthdays...etc. horrible customer service

Terrible service. Went across the street to Verizon and left so much happier.

They always have helped on whatever I need

Great customer service

Excellent service by the sales person !

Conan was very helpful.

The people at this TMobile think that theyre higher than God. They seem to think they know everything about everything which they dont. Beware of this place.

Nice people very flexible contracts

Rude and unprofessional service. Beware.

Friendly helpful people

Friendly staff, nice layout.

Awesome service

Best service ever

Nice place

Upgrade !

Cool

Great staff

They serve very well and are very friendly

It was very fast and everything was very safe

Excellent service as they clarified my doubts