Very helpful today at Verizon in Vero. Worked on my phone, suggested some great tips and made me feel comfortable. We were there quite awhile but it was worth it. Thank you to the 2 great gentleman who helped figure things out for me!!

I wanted to get a new phone but they were too pricey for me

Definitely the best Verizon experience Ive ever had and Ive been a customer for many years. Made an appointment but arrived early. No problem, we can take care of you right away. Specialist Jabari Dekle introduced himself and asked how he could help me. I explained what I wanted and within 45 minutes, we were done! New Galaxy S21 Ultra 5G, all data transfered from the old phone and out the door. Jabari was the consumate professional and a pleasure to work with.

Pat is fantastic he is completely a straight shooter Love that in people I come across. I will be doing business with him also he has a fantastic personality. Thank u Pat

Mary was excellent, explained things as she transferred my data, and help set up my new phone. Mary was professional, kind, caring, practiced social distancing,and mask on. 100 percent better then Melbourne, Fl store.

Excellent customer service...I had a problem with my phone Cal Stewart.. looked at it and fixed it immediately.

The staff there were awesome. All so helpful, knowledgeable and friendly.

I absolutely love this Verizon location! Seriously, each employee is nice and very understanding. I would like to give a shoutout to Patrick and his crazy amount of patience he had with me. I was very lost and confused when I first came in, but after a couple hours, I walked out confident with all my phone services and devices! Thank you Patrick for going above and beyond with helping me today and answering my 1,000 questions. He never once had a bad attitude and was honest the whole time and gave me the best deal. I will always go to this Verizon location and set an appointment with Pat! He is the best!

Just bought new phones at Verizon - great service by Mary - best help we have ever gotten in store!!

Staff were friendly, professional and courteous!

Made appointment on line and service was good. Very friendly staff.

Great service ! Shout out to Justice who went above & beyond setting up my new iPhoneVery happy and would highly recommend the store and employees

Me and my family has the unlimited plan and all up to date phone but somehow our data keeps going out I’m getting texts 30 minutes later than people actually send them to me.. these problems has cost me to miss out of jobs because they can’t provide consistent service but they still want consistent payments for this continuously unavailable services.AT&T is looking like the way to go if you need a good work phone!!

The girl that helped me was great. I had to wait outside....all I needed was a new charger....so instead of making me wait till the 5 people ahead of me could be seen she went and got me one....we did the whole transaction by my car..... thank you

A BIG thank you to the three agents that went above and beyond to solve my issue of finding an incoming phone number in my current billing cycle. Lorial, Leo and Patrick worked together and were extremely resourceful in helping me retrieve a number I deperately needed. Leo & Patrick made calls to the support center and Lorial made a call, tested the theory on her acccout, and was able to get me on my account, and the number was found! This made my day! These three are exemplary agents and why I use Verizon as my provider. Again, thank you!

Very helpful and patient with all of my questions.

Their employee ( the black man with long hair) was extremely rude and unprofessional!

The employees are so helpful it was a pleasure to walk in here

Pat was the only gentleman that i worked with there that cared about my problem. I gave 5 stars based on Pats customer service. I WOULD HAVE RATED ZERO! The rest of the gentlemen could have cared less about my issue, they were definitely not engaged .Definitely not my usual Verizon experience being a customer for over 12 years.

Great I got my ring tone back thanks to cal jimj

Leo was awesome. I have had a stroke and he was very patient and took his time to explain everything. I am so pleased. Will searchhi. Out when I come in always!

All rep wanted to do is get rid of us. Did not help my wife all that much.

I went into this store yesterday because my phone started having motherboard issues While I was here visiting family. We were there very close to closing but the man who assisted me and my fiancé was amazing. He helped me pick a new phone and trade in my old one. He never made me feel rushed or as if I was a bother. I’ve never had a better experience in a phone store than I did yesterday. I believe his name was Pat. I wanted to leave a survey for his great customers service but I think I may have deleted the message to fill out the survey by accident. He was amazing though. I’d go back to this store every time if I wasn’t living in Miami. I’ll definitely be stopping by again if I’m ever in the area and in need of an upgrade or accessories

I came into Verizon I was having problems with my phone not charging and Patrick Derezil came to me within 7 minutes. Very fast customer service.I thought that I would either have to get a new phone or get another refurbished phone but as Patrick started looking and he realized that the phone cord was bad. I was so happy hes very knowledgeable and save me money thank you Patrick.Excellent service

The staff here is exceptional. These gentlemen stayed with us well past close to get to the bottom of our issue. We had already been there for hours prior. Knowledgeable and patient, they went above and beyond the call of duty, especially John! Thanks so much guys! A+ service

Patrick was very helpful today assisting us in purchasing a new phone. Activation went well .

Tonight, we were let in by the best employees Verizon could have....2 minutes before closing. We needed to buy 2 phones and walked out with a smile. You need to see who closed the store tonight and give them a big raise. 😁. I bought the new Hydrogen phone. Cant wait to check it out

They were extremely friendly and helpful! Currently following Covid 19 guidelines as well. Quick, easy trip.

Great customer service but doesnt have product needed in stock. Was only able to order online and have shipped to home address. I needed the product now not later but went ahead and ordered what I needed to have 2 on hand.

Umi went above and beyond to help me retrieve data from an old phone. Im so appreciative for his help!

Demetrius and Umi were helpful and efficient. We were well taken care of. This location was thorough with following guidelines for covid 19 precautions.

I think this is the only Verizon store that I can walk into and not have a huge wait. There was plenty of staff and they all seemed happy! Thats a big plus right there. Got my charger that works a 100% better than the off brand I had been using. I am happy.

Excellent customer service. Went in to buy an I-pad with some accessories. Doug Damaceno showed me exactly what I wanted, made informed and relevant recommendations, and most importantly did not do the high pressure up-sell thing. John Castor, the manager, was also great. Good experience rather than the slimy feeling you get sometimes leaving these types of stores.

Had a great experience at this Verizon location a couple days ago. Jonathan Quinn went above and beyond to help me and literally walk me through the process of upgrading to a new phone. He is an asset to your company and wanted to make sure he is recognized for his kindness and patience. Thank you again Jonathan, keep up the good work!

Got two new phones from this store and Larry was our rep who helped us with everything, this guy did a fabulous job of setting up our new cell phones. Only thing I would recommend is making an appointment before you go because this is a very busy store and sometimes there is a long wait if you dont. Larry is very knowledgeable about Verizons policies and rates.

Checked in with the young man behind the counter sat down watched other come in a few leave. 30 minutes later a young lady came asked me my name asked if I checked in...long story short the young man never checked me in and I could check in now. Hmmm...after 5 or 6 other people came in after me. No thank you. Only 4 people working and about 10 people waiting. Poor scheduling.

Got a new phone today from the store. The customer service was excellent!

I have been a customer for about 6 months I think and I needed to change my plan around. I called and spoke to the nicest gentleman named Trevor. He was extremely nice and helpful. He was able to get everything fixed quickly for me. I hope my call gets directed to him every time. Thank you Trevor!

Horrible I went to get simple answers, didnt want to help.

Very efficient.

Patrick is great. Fast service. Awesome group.

Cody and the other guys were super helpful with resolving a problem I had with opening a new account at Best Buy. I had wasted almost two hours on what should have been a simple transaction with Best Buy mobile just before I came into this Verizon location. They got me a better plan at a lower rate and ported my old number without any issues. Im glad the Best Buy people down the street gave me such an attitude and told me to go to this Verizon location. I cant give the Verizon guys enough praise for their help. I will definitely return for future phone purchases after the great customer service. They really went above and beyond to help me out. Thanks again.

Great service. Mary was awesome in setting us up with great phones and service.

Verizon gives no warning 3G towers to be cut & upgraded equipment required. Trip to the store Im told I cant sell you a unit for you and your family member, only you. I explain the situation, have POA - 2 copies of photo ID - still we cant sell to you after over 1hr. I make family member go to store to pick up their unit (in poor health) for fear they may sell to someone else, representative sells unit to him but doesnt activate it before he leaves?? Wow - phone call to toll free number gets the problem solved in an hour confirming unit was never activated for a 73 year old man, thank YOU Angela for fixing this. Three hours of my life wasted because of a lack of communication directly from Verizon & incompetence. After contract expires, business will be taken elsewhere, save yourself the hassle - all for a home landline - extremely frustrating - advised by rep to turn button on - not the button - you didnt activate it, made an error so own up to it, period!

The manager Nick and team are a great bunch of people. Great team atmosphere and hard workers You can tell they take great pride in their work. Always polite are patient.

Excellent customer service Deanna I believe her name is spelled is an amazing, sweet girl/woman to talk to & go to when an issue is sensitive to you regarding someone hacking your account... if your at all uncomfortable w a male

Glenna awesome, but 3 days to upload new photos and general disregard of other agents toward my mom not so much. Oh and darn it, answer your cust svc phone # without holding people for 15 minutes. She is switching to a new provider asap.

Extremely helpful. Great customer service!

Just came in to buy a headphone adapter. Didnt have to wait long and Larry helped me. He found what I was looking for and ended up spending a lot of time with me showing me features of my phone I didnt know about as well as reviewing my accound. He was genuinely helpful. Thanks Larry!

I recently purchased an iPhone 6, after my current phone was suddenly stolen. I was due for an upgrade. This store charges me well over $150 for the iPhone 6. The ONLY reason I was able to find this information out was because I went to another Verizon retailer for a 6 Plus for my Mom and they let me know that I had be overcharged. Do not shop at this Verizon location; you will be robbed.

Great support agent, quentisential design, convienent size

Was greeted right away and took phone number and name. Told I had 3 people before me. Waited 15 to 20 min for service specialist. Only con was loud music in store made it as little difficult to talk with specialist. Customer service was very good. Everyone very friendly.

Clever sales..promises made and broke.Billing trickery with no way of understanding their unscrupulous accounting system. Bill still hasnt come down after phone calls and letters and texts and more promises..that the next bill will reflect the ajustments.I was told phone was free..lie!Then told of a military discount as 20 dollars off..but it was only 5 dollars off. 15% of a small portion of bill.I was told of a 100.00 credit for not taking the phone that i am told is not on my pkg..but was told it was when the sale was completed.I have been lied to and put on hold for hours daily. They are worse than AT&T..and thats bad.I should never have left metro. The never lie. Their bills are the same every month and they are honest. Their phones are free when they say they are. I rather have less connectivity than be cheated monthly and lied to.

Fast service glad to see getting a new phone is alot easier now more then ever they pretty much pull up your account scan a new phone transfer some data and your good to go.

Lovely customer service. Totally helped me get my brand new phone quickly.

Very helpful and patient with this senior who has limited notions about the intricacies of these incredible new phones

Solutions specialist Miguel Vazquez is so sweet and helpful!!! Answered my questions honestly and was very kind and willing to help

Prompt service. Staff identified my technical issue correctly and resolved to my satisfaction.Easy parking at location w/ a Starbucks next door.

Always so helpful and knowledgeable. There can be a long wait but that’s just something we should be used to by now 😂

Helped us alot good deal

Jacki in Vero Beach was great. She was very knowledgeable and professional and yet warm and kind.The best service Ive ever had in Vero. 10+

Absolutely rude and demeaning to customers over the phone. I called about billing information and was met with an attitude for no apparent reason.

Waited for several minutes to be helped, but they do have electronic sign in. Staff was friendly and took time to explain their answers so that I understood well.

They were extremely busy but helped me with my phone quickly very pleased with the service I received

Moto Z3 play at Best buy for $225 less unlocked

Great place if youre someone who enjoys no help in any way

Exceptional, patient, courteous, professional, knowledgeable representative. I will recommend all my friends.😁

Horrible, slow and rude. Ask for you to sign in to get in line. Then take care of people who come in after first. Makes me regret leaving t-mobile.

They were very nice.

As a cellular service provider, I have no complaints. However the lack of courtesy, customer service, simple manners or the condescending tone in which their in store employees give is board line offensive to the point youd consider changing service providers.

Excellent help from Doug. Its just is a long wait because its so busy.

Very knowledgeable, friendly and patient!! Great team here and wouldnt go anywhere else!! Thank you!!!

I had a few issues with my phone and the guy worked very hard to fix it. All fixed these guys are awesome

Waited over an hour and only room for six people to sit. A man said we were next, he was told I couldnt stand any longer. Instead of getting a chair from the back he let two customers walk out. Over heard other customers complaining about the same wait. They where told he had more employees coming in at noon. Apparently theyre needed before.

Both Verizon and Jonathan get a 3* rating.1) Verizons hot spot plans are fugged up.$100 for 10gigs prepaidYet a postpaid account with unlimited Talk Text and data is $80...add $20 and you can hot spot off your phone with 15 gigs.$100 for 10gigs and no call/textOr$100 for 15gigs hotspot and UNLIMITED phone data (+talk text)***There is no logic here.2) Jonathan didnt know jack.Nothing off the top of his head.Had to look up all the details (something I could have done...his job is obsolete)Then he gives me wrong information TWICE.When I asked for a cool what he had on his Star Trek tablet, he went quiet as a Christmas tree in February.Yeah, pen & paper to scribble down the info.Verizon has you by the short & curlies.And they hire warm bodies that are as interchangeable as batteries.

Fast, efficient and got our phone fixed in no time.

My wife uses this store regularly to upgrade or change her services, and they have always been attentive and helpful, and never a wait.

I purchased a Google Pixel XL 2. A $700 phone, I also bought my wife one and got the t

The Verizon center is not in Ft. pierce it is in Vero or its in stuart they lead me wrong on phone

The BEST cell phone provider and great service!

Glinda was our tech lady and was AWESOME

Worked with Terrific sales person named Patrick. He was very knowledgeable and helpful

The gentleman that waited on me went above and beyond thank you sir

Employees and Manager were not interested in solving my issue. Go to a different location.

Terrible terrible store. I dont understand any bussiness that tells the customer there wrong and they dont try to help them. Verizon has no cummunication with other companies they gets cell phones from. The guy told me today he can not contact the samsung manufacuter for me to help with an issue with my phone. I would not go here or any verizon store they have no customer service whatvso ever. Then tried telling me i would have to pay insurance or buy the phone out right. This place is a joke.

Employees dont really have any idea on anything pertaining phone issues

Very accommodating. A bit of a wait but it was worth it.

Extremely usless sales team the vero beach store is a joke, the manager is a joke, they told my 58 year old mother to take a cell phone class instead of helping her switch her contacts after she bought service and a phone. I canceled today because of this store so did my family, they just lost out on a 900$ a month, hello ATT,Vero beach location of SR60.

I am NOT happy because a Vero Beach Verizon store salesman told me that I needed a special USB Reader to download photos from my new phone to my computer. Since the USB Reader did not fit into any orifice on my Samsung S 5 phone, I called customer service for assistance. The tech on the phone told me that I would have to take the phone apart and remove the memory card. He also told me that it would be easier to disconnect my charger and use the cord as a USB cord. That was easy! The tech told me that I could return the USB Reader that I did not need. However, the store will not take back the item. This whole situation is really annoying. I object to the salesman telling me I needed the item I did not need and then refusing to take it back. Why did the tech on the phone tell me I could and then I made a special trip to find out that the store will not. The item is in the original package and has obviously never been used.

Horrible service. Checked in people ahead of us because they thought we were with someone else, then didnt make it right. Not enough people on the floor to meet the demand anytime I have been here.

Obvious lack of knowledge from the sales people. Erroneous information given and lack of technical knowledge as well.

Fix your towers in be to beach

The best products and service, bar none!

Make sure you schedule an appointment before you get there (with the app!). The wait times can be horrible.

Great and courteous service.

Knowledgeable answers to my questions

Useless sales team...a monkey could do their jobs. Pathetic.

Helpful staff and love the service.

Awesome staff very helpful

They act like there doing you a favor by waiting on you .....Rude and not helpful at all