Service staff was great initially. Quick and honest about a recall and other problems typical to my car that my previous dealership refused to talk about. Semi joking, but I do wonder if they disconnected their phones. Called multiple phone numbers multiple times for two days now trying to get an update or loaner car but never get answer. Hard to plan trying to get a ride everywhere if you cant get an update on how long it will last.

All of the sales people and front office staff are very cordial and polite. Great experience if youre buying a car!HOWEVER, the service department is very unresponsive. Leave a message requesting information or an appointment? Dont expect to hear back for days or weeks(!?). Getting through to a person has not been successful for me at the service desk. Be warned.

Absolutely terrible customer service and lack of compassion. My husbands father became very sick and was told he doesn’t have much time left. We had to cancel our purchase and the manager is just refusing to work with us on previous deposits. It’s unfortunate this is happening to us and the manager is not willing to work with us.

I received great service from Justin Hild at Royal! What more could you ask for other than fair pricing on vehicles *check* great and thorough service *check*. They made my recent trade-in/purchase a breeze. Highly recommend!

Honestly the BEST customer service we have ever had when buying a car. Would recommend anyone especially to this dealership for initiation, negotiation and finalizing the PERFECT vehicle to fit our family. Caleb Daniels was amazing and so informative when showing us the specific models and packages with the ‘Atlas Cross Sport’ and I couldn’t agree more that the financing department with Matt Morgan who flawlessly made this happen. Thank you again for everything!

Very unresponsive service department. They never answer the phone and they are not friendly.

During this challenging time in the world, kind and compassionate customer service is well appreciated.Mr. Greg with the Volkswagen service department is one of the most amazing people I have ever met in my whole life. From the first time I called to book an appointment last week, and today, words are not enough to thank Mr. Greg for being amazing.Last week Thursday, during the storm, he went under the rain to see that I got home safely. Due to the Tornado watch, service at the shop came to a halt, and people were encouraged to take cover at the end of the workshop for safety.Earth angels are still living amongst us, and Mr. Greg is sure one of them. I am very grateful for his professionalism and compassion! I pray that the company will recognize what a jewel Mr. Greg is, and I appreciate him for representing the company in a great light. I got all my requested service accomplished, and I appreciate Mr. Greg and Mr. Johnny, the mechanical technician.

Show up for service and its been a hour almost with no update. Go outside and find the car parked and all that was needed to be done was to have it on the car reader to find out if we were going to leave in it or drive home in a rental. Doesnt make any sense that you cant find out what the issue is because they have other more important things to do. It takes less than ten minutes to read a car.

These people never return your call or voicemail.I took my car here for service and they tell me nothing is wrong, yet My car is still showing the same symptoms. Cleary they were so overwhelmed with cars that they didn’t even look at my vehicle.

I have a 03 beetle I got a part from them that day and the installed it great people very nice very professional in the wait time was very minimal definitely will be back and have thought about buying a new car from them

Dont go anywhere else if you own a VW. This is the only honest, polite, professional VW Service department I have been in. I love my Tiguan so I want to keep it a long time, therefore Royal is my go to place for any Tiguan related issues. They really deserve 10 stars.

I brought my new vehicle in for an oil change, tire rotation and an issue with the trailer lights. The rep I met was very helpful and immediately began to diagnose the light issue. After resolving the light issue he had the other service taken care of rather promptly. Overall an above average experience.

Royal was very accommodating and professional during the whole car buying experience. While shopping I had several other dealerships that were to aggressive. Justin and his manager were very forthcoming throughout the whole process and were willing to answer any questions and were patient with me. Buying a new car is a very big deal and they made the experience very smooth. Even though I would be considered a “warm lead”, they took my needs into consideration throughout the whole process and very customer focused. I would highly Rec commend Royal VW to anyone.

The customer service here is great and the establishment was clean. I came earlier than my appt. time they greeted me with smiles and offered muffins/coffee from there hospitality area. They even recommend a spot for breakfast and provided a ride there/back. I had a routine (in warranty) oil change, so I cant speak to prices, but they finished quickly. In CA whenever you get a service to your car they wash/vacuum, considering the $$ for these vehicles, why not.

Easy experience. Professional service and quality consideration for me and my time. Understanding my needs and what I was seeking. Deal with them painlessly! Ask for Luke Miller and Aaron Hawk. Matt Morgan is a great finance guy to work with.

My experience with Royal Volkswagen was wonderful! Dustin Shears were professional & he made the process so simple & stress-free. He even brought the vehicle to me that I purchased clean & full of gas. I was definitely impressed with my experience with Royal Volkswagen & I love my car!!

Working with Dustin was great. I tested four different vehicles and they didnt have a vehicle on the lot that had all the mix of features I wanted. Dustin was able to find exactly what I wanted and get it to the lot in just a few days. I am very happy with my new Tiguan and working with Dustin and Royal Volkswagen has been the best car buying experience Ive had!

I bought my jetta from this dealership in 2019 and had no problems, everyone was fantastic. Ever since then, Ive not been able to get a single service scheduled and call multiple times a day. The online scheduling form does not work properly, I never receive any call backs for requests, and when I do get someone on the phone they are extremely rude.UPDATE: Although it took forever to get in contact with them, they are extremely helpful and nice when youre able to book with them. Still needs some work on the website for scheduling and contact of service department.

Highly recommend Steve Lovelace to and Royal Automotive for buying a new used car! I was able to test drive, take to my mechanic to look over, and there was no pressure. I went in on a Monday and Steve was a pleasure to work with. Went back that evening and was in and out in 1 1/2 hours and drive off with the car! From my understanding they only sell cars that are turned into the Volvo, Buick, and Volkswagen dealership...no auction cars.

Royal Volkswagen really came through for me today. I needed a part installed on my Touareg “now” as I was moving out of town. They were slammed and found a way to get me taken care of no questions. It has been the only thing that’s gone right today. Brooks has been a great service adviser. I highly recommend him and Royal VW. Thanks y’all. You’ll be missed!

Great salesmen and staff! Wasn’t pressured at all! I approached the salesman, not the other way around. I got to look around without being annoyed by a pushy salesman. Easiest used car transaction Ive ever made, seriously. Paperwork was a breeze, price was great, got what I wanted for my trade...overall great place. Will buy from there again!!

Great experience, no haggling, no stress, very generous Trade In allowance.Loved working with Joey B.Highly recommend Joey and Royal.Bought a heavy truck, 2 hours in and out.Loved itThanks Joey and Royal.

Very easy to book my appointment through the Volvo App! Received prompt service as soon as I pulled up, was given an accurate time estimate, and offered a ride. The team did a great job with my regular maintenance and helped fix an irregular issue I was having.

They are really helpful and courteous. They usually come outside to help you very quickly. They fixed a recall on my truck without me having to ask. They usually give you a pretty realistic wait time. They have a really good group of guys there.

I gave 5 STARS because of their 5 star service! When arriving to the Buick service area there was someone immediately there to great me. You literally pull up and dont have to exit your vehicle. John my service advisor kept me informed on my vehicles issues and he worked with my extended warranty company to get my needed repair completed.

It is no point in fixing my engine issues on warranty any not replacing the skid plate properly, and above that scuffing the underside of my front bumper. Whoever worked on my car has no business in that position. I will not pursue this further but I will post follow up pictures

Since moving back to Birmingham the team at Royal Volkswagen has bent over backwards to continue my warranty service. They are very transparent with updates about my car when its in for service, and during an extended warranty fix provided me with an excellent loaner car to keep me on the road. Great people, and I enjoy doing business with them.

Outstanding customer service! Go see Jessica, she will NOT disappoint! This was the smoothest, most pleasant, car buying experience I have ever had!! I literally felt like family from beginning to end. I will be letting everybody know where to make their next car purchase!

Don Thomas Is a great salesman!

I am very pleased with the 2016 Ford Edge Sport I purchased from Royal. Don Ballard was my sales person and he made the transaction very easy. I would recommend Royal if someone is looking for a quality used vehicle.

Steve @Royal Volkswagen is A GENIUS! Thanx for your Excellent Information ! I will notForget You .Keep Up GREAT Work!

My car had a warranty issue that was very uncommon. The service team was very helpful and accommodating. The repair was going to take several weeks, so they provided me with a loaner vehicleand kept me up to date on the repair process. We have always been very happy with the service department at Royal, and this time has been no exception.

Royal GMC was amazing in how they handled my new car purchase! Everyone involved was friendly, efficient & very accommodating to my needs. I had a small time window to get my vehicle and they delivered on getting me in & out with zero hassle. I will definitely do business with Royal in the future!

Thank you to Royal Volvo for the excellent service you provided for my car. Your waiting area was clean, comfortable & welcoming for the brief time I waited on my car’s yearly service. Your reputation is a large part of my decision to buy a Volvo - no regrets here!

Worst service I have ever experienced. Took my car in to be looked at due to the service light being on. After being looked at, was told it would cost $1200 to fix. I cannot afford to pay that at the moment so I decided to take my car. Kate refused to give me my keys unless I paid a $125 “diagnostic” fee. we Have just moved to Birmingham and my volkswagen dealer back home does not charge this (and if they do charge ANYTHING, they let me know beforehand). I did not consent to this nor was I even informed that there would be a fee for looking at my car (or that it was that expensive at that). Will not be coming back.

The entire team but Volkswagen service, particularly Will, were absolutely great to me. Each went out of their way to assist and finding the problems with my car and then finding solutions. They were also happy to work with me on my budget to find solutions that would work and that I could afford. Each went out of the way to be of assistance to me. Kind, understanding and efficient. I recommend them highly. Judy Rivers

Had to have a new battery. Royal took care of it promptly!

JOEL did an AWESOME job getting me my BEST deal on my new 21 GMC ACADIA. MATT also did a great job getting my paperwork done so quickly. Well worth my 2 1/2 hour drive to do business with Royal...

What a great experience! We traveled four hours to pickup our 3500 GMC Denali. Mark Elliott was very helpful and supportive. The young lady who finalized our paperwork was efficient and thorough. Our business insurance company made a mistake with our vin number. She caught the mistake, and we were able to call the insurance company and correct the number before leaving the dealership. We highly recommend Royal Automotive of Birmingham. It was well worth the four hour dive. We love our truck.

I had an oil change, replacing a fuse, a couple lightbulbs and three recalls one which involved replacing the fuel rails, all which they did in 6 hours. Given that just the fuel rails alone normally take 4-6 hours, I have to say I am impressed with how quick they were and was also happy to see that they offered a shuttle service if I did not want to stay at the dealership. Will happily return to in the future.

This was my second time to schedule the same job the first time the mechanic had been out sick and was behind on his work, so we reschedule for the next week. My appointment was for 8 am, I got there at 7:30 am they finally finished the kids at 1:30 pm. I know that my car was not worked on for 6 hours. If you make an appointment the shop should be ready to fix your car in a reasonable amount of time. This is not only time this has happened. I scheduled an oil change and it took 3&1/2 hours. Why scheduled an appointment if you have to wait so long to get the job done. The only positive thing I have to say about the service at VW place is there service lady at the counter named Kate was very nice and helpful, what happened in the shop was not her fault.Joe Ballard

Was absolutely the easiest and painless vehicle purchase Ive made. I have bought over 15 brand new cars from dealers all over the country from being in the military. No matter where I am at in the country I will return to Royal for my next purchase. Price was great, salesman answered all questions honestly and was prompt. I live 3 hours from the dealership, they had everything ready and waiting on me when I arrived. I was there less 1 hour and back on the road. Ask for Mark and Jennifer, great people and great experience!!!!

My experience with purchasing my new Volvo Xc60 with Royal Volvo, Vestavia Hills, Birmingham, AL was Exceptional and completed in 1 day! Brett, was my car salesman and he provided car information and answered all my questions electronically. John, Finance Manager was very helpful and professional. Every phone conversation was friendly and positive. I received excellent customer service. This was truly the best car buying experience I have ever experienced. I had considered using Cavana but the better choice was Royal Volvo and they exceeded my expectations. They accommodated my request and delivered the car to my home an hour away from the dealership! Thank you!

Great service for your VW. They keep to appointments and give great service and accurate estimates.

Bad experience, and sadly, fits the mold of a stereotypical car dealership. The manager hides behind company policy and lacks power to make decisions that positively impact the customer.

Wow! These folks are fantastic! Ed was super friendly and I bought an awesome 2017 F150 in about 40 minutes! Best car-buying experience ever! And I’m 71!

I’ve bought two cars from Royal and both times the experience has been seamless. With my last car and my new one, I’ve reached out about a specific car and received a response in minutes. The responsiveness has been what set them apart from others, and twice now I’ve driven off the lot with a new car because of that! I’m sure I’ll be back in a few years for a third 😊

Always a great experience. Ive been coming to Royal for many years now and have always had consistently great service and confidence in their work. I like seeing the same ole faces working there which must mean the employees are happy too.

The sales experience was non-pushy...just the way I like it. Edward was great, he kept me informed and kept things moving. Great car...fair price. The finance was smooth and professional. Highly recommend the Royal Team.

Very friendly people from start to finish! I would really like to highlight Carter for helping me with my Chevy Colorado!! Not only was he professional, but also helped answer any questions we threw at him. He was understanding and overall made the car buying process easy! I would recommend him 10/10!

The service staff here went above and beyond for me. I watched how they interacted with each customer as I waited. All were greeted with smiles, updated throughout the process, and prompt with scheduled repairs. Great experience here.

Smooth as butter! From the time I called to inquire about the vehicle til I drove off in it, everyone at Royal made the buying experience super easy!!! Big shout out to Matt Coulter for working hard to get me in a new vehicle!!

The purchasing process was very smooth and professional I would recommend this dealership to anyone. No price haggling; my salesman was Don Ballard he was there every step of the way.Thank You, Darryl.

So far, this has been painless and the best experience in a long time. The sales representative even met me half way from Dauphin Island to get everything done before the end of the year. Also, the dealer doc fees are the lowest you will find. Most were anywhere from $350 to over $1,000. Royal was $75. A great dealership

Moved to the Ham 6 months ago and needed my Buick serviced and starter checked. I was surprised they don’t have appointments, but it went very smoothly. I made sure to arrive when they opened and Ralph Daniels was my Service Advisor. He was really nice and explained everything and arranged the shuttle to take me home. He called abc updated me on what they found with my started and quoted a fair price. Everything was easy and he was nice and kept me updated. And I felt the rates were fair. Very pleasant experience!

The prices are reasonably fair and their customer service is always great.

I cant say enough about Royal GMC and Buick. I purchased a new vehicle there on Feb 24th and I have to say in my 73 years it was the least stressful deal I have ever made. I had two figures in mind for the deal to work, one for my trade in and another for the new car. Both were matched instantly without me even saying a word. It was like they could read my mind. I have to say, Scott Gasser is a great salesman. He had me in my new car in record time. If I live long enough to buy another, I will definitely look him up. Thank you Scott. Thank you also to another wonderful man there, Matt Robertson. I had a problem a few days later and he handled it Ike a pro. Thank you Matt. Go to Royal if you want a great deal.

Kate in service was extremely attentive and pleasant to work with. She regularly kept us informed about progress and estimates for our Eos. The worked performed was great and the car is working like new again, we will definitely be back!

The service manager worked me in for servicing my Volvo; was very polite and professional; he explained all maintenance that needed to be done and helped me prioritize these. I got my car back in about 2.5 hours. Very positive experience.

Scott did an amazing job on selling us our AT4 truck. Did went straight to the out the door price without playing any dealer games. That’s why he sold the truck in under 20 minutes. Highly recommend

Matt is amazing! He was so efficient he had all the knowledge and maintenance of the car we wanted before we got there, and has such an amazing personality! Highly recommend! Thank you Matt!

Great experience purchasing a car with MR. ED . He was straight forward and got us in and out ! Never felt pressured to purchase and I ended up getting something that I really liked ! They got the best financing deal for me and a great APR rate ! We will be back for our next car purchase soon !

I had a recall dir the air bags in my VW. I called, received an appointment the day and time I desired. Dropped my vehicle off Sunday evening and received a call before 8:30 Monday that my vehicle was ready. Very accommodating and friendly sly staff. Thanks!

Paul Lee was great from start to finish! He listened to our needs and worked with us every step of the way. Everything was super simple. Best car buying experience ever! Great group and can’t say enough good things about all of them!

Great service, as always.Quick turn around. All requested work completed correctly.No problems. Reasonable cost.Thanks

I bought a car and so far I am very happy with my purchase. The Salesman was very attentive and made me feel that I could trust him. Thanks Chase!

I love Royal automotive in Hoover, Alabama. I have used them for over 20 years and 5 different vehicles. Ralph, in service, is always very friendly and professional!! He, in my opinion, is a very great asset to the company.

Justin was so flexible working with my schedule and was very easy to work with. He helped me find a car that fit my needs and had all the features I was looking for.

Martin in the service department is the best. He explains details in a professional, thorough and concise manner - in a way I can understand.

Brandon, who is a service representative on the Buick side is phenomenal. Great attitude and very personable. On top of the great work that Royal already does, Brandon is the reason why I will continue to have my car serviced at Royal. Thank you!

Joey was FANTASTIC! I couldn’t recommend a more knowledgeable salesman. I would and will highly recommend him without reservations. Thank you again for everything Joey!!!

This is the best place Ive ever bought cars from. My wife and I been going here for years and have nothing bad to say about anybody that works here. Matt and Gary Redd on the sales floor and Brandon in the service department, you cant go wrong with neither one of them. Keep up the good work

Justin and the team at Royal VW went above and beyond to ensure my experience was wonderful. I walked in not expecting to leave with a new car, but their dedication to helping me find the perfect Tiguan had me walking out the door in under 3 hours with a great new vehicle! I would absolutely recommend the Royal team to any family member or friend looking for an upgrade!

Mr. Ed was so nice and patient! He was very knowledgeable about everything we were asking. He made the process of purchasing our vehicle very pleasant! I would absolutely recommend Royal Automotive to anyone! A-1 Service!!!

Chris was GREAT. Very customer savvy. Got me in and out quickly.

Joey B. was very helpful through the whole purchasing experience he was able to get me the truck I wanted. His sales style made this a very comfortable and enjoyable experience.Thank you Joey B. and Jennifer !!!!!

Jessica Brooks was very kind, and candid with the entire car buying process. We enjoyed working with her-Happy to know that there are still some Sales Specialist that actually have a great personality! Look forward to working with her again...next the daughters commuter :)

Don Ballard is an excellent salesman! This is my second car purchased from Royal Automotive. The dealership worked with me for the best deal! I am one happy customer.

I called to get a second opinion about some issues that I was told my car needed fixing. I was helped immediately and given a car to have for the day. Service was absolutely incredible and I cant thank Mr. Belcher and Jacob enough for their kind service. I highly recommend Royal Automotive for any and all car service needs. Theyre happy to help and so friendly! Thank you so much!

Professional is the best way to describe. Dealership kept in constant contact, no surprises and pleasant throughout the process. Made everything easy

Royal GMC Birmingham was the best dealership I have ever purchased a vehicle from! Josh and Matt were amazing! Please go send them ASAP for your next vehicle

It’s always a great experience when Royal services my C30 T5. They get me in and out and the shuttle service means I don’t have to wait on site. If you drive a Volvo, I can recommend none better to keep it rolling smoothly. When I’m doubt, ask for Jacob!

My husband and I had a fantastic experience working with Jessica at Royal Volkswagen. We never felt pressured and she took the time to answer all 150 of our questions. I would highly recommend Jessica and the entire Royal crew!!

Great service! They took the time and effort to make sure that I got exactly what I needed! Special thank you to Tom for all of his help!

Tom in sales is awesome. The whole team was nice, easy to work with, and no games. Since my purchase they have bent over backwards on any issues that have come up, and resolved them all. I will buy every vehicle from there here on out.

This was our first car-buying experience, and Richard at Royal Volvo made it as smooth and easy as possible for us. He was honest and never hesitated to answer any of our questions. We will definitely be back and would recommend this dealership to anyone!

I was only in the VW dealership for a recall and that went fine. My disappointment we the lack of correct mask wearing by staff. While most customers in the waiting room wore mask the employees did not. Salesmen and parts dept employees had no mask and are in close proximity to the area where customers must wait. I will avoid this situation and advise those at risk to do the same.

Very professional, from start to finish I felt welcomed. Thanks Tom and to all the others who greeted me.

This was my 1st time having my truck service at GMC and the service consultant Brandon Jennings was very professional and very helpful. He answered all of my questions and my truck was done in a timely manner.

My experience was easy and to the point. Jessica worked with me and was patient as we looked at several different models. Also she was very helpful in looking at all the options and helping me to settle on the right choice! Highly recommend if you are in the market!

Mark and Matt were wonderful! They were not pushy and were fast and efficient. Literally the best car buying experience I’ve ever had. Would highly recommend!

The sales manager Jennifer was excellent to work with, as was sales representative Carson. Thanks for making the car buying process easy!

Always had great service there! Will has been professional in the two times Ive been there to get my car serviced. Highly recommend it!

Jessica is a super star! She has worked with me for a month on finding the perfect fit! Fun place to do business!

Wow Chris in service was awesome! He kept me informed about my car and even called me a ride after my ride home fell through. I left feeling very assured an never met the guy who worked on my care! Really a monkey could have looked at it and I left there feeling like my car was new. Thank you an they will have my business from now on.

It’s nice to go to a dealership where they are straight forward no BS!!! My experience was amazing . I’m loving my Benz 🤩🤩

Justin and Matt was very nice and respectful and knowledge able to help me .i appreciate them very much. Had a Great Day . Thanks Mary Monday

My service advisor, Brooks was very professional and able to meet all of my needs. Highly recommend.

First time Vdub (VW) owner! This was my first visit to the service department. Only had one concern and some minor issues. The atmosphere and the attention I received was very friendly. They took good care of me and my vehicle. Satisfied!!

I’ve always had great experiences with Royal Volvo service!! They are a great team and dealership and we are proud to support them with our car business