My battery died on me this past weekend. I am a AAA member so I called them, and Tommy from United Towing came out to help. I did not have to wait long at all and Tommy was able to change out my battery on the spot! He was extremely nice, personable and hard working. Thank you Tommy!

Had a great experience using united. Jodi and Steve both were great to deal with. Will definitely be using united from now on.

I’ve taken my car several times and they always do an excellent job! They are trustworthy and very professional and courteous every time.

Excellent service! It was recommended by AAA that I take my car to United Car Care Center in Vestavia. I had never been to this business establishment before; but was very pleased when I met Steve. The car was towed by AAA because I was informed that I needed a new alternator. After Steve and his team did the diagnostic check, I was notified that I did NOT need a new alternator. I was very pleased that they were honest with me and told me the truth. All I needed was a new battery! Steve went above and beyond to make sure I was a happy customer; and now I told him that I will become his customer in the future!⭐️. ⭐️. ⭐️. ⭐️. ⭐️I introduced my daughter to Steve when she called me from the side of the road, after a car part from the car in front of her flew under her car causing damage. AAA towed her car to Steve and I asked him to take care of my daughter’s car. I wanted it to be safe for her to drive, being a single Mom. I knew I could trust Steve to treat us like family; and he did. Within 24 hours her car was ready. Steve is reliable, honest, and takes care of his customers!

The staff are very friendly and professional . They do a thorough job.

Wasted a whole day & didnt even look at our car! We had car trouble driving through town & called AAA for a tow. United showed up & Joe recommended we take it to their shop & they would call first thing in the morning. Living 4 hours away how do you know who is a good mechanic.Several hours after they opened & still no call from them...we called them. They said they had moved it & thought it would need a new transmission but they would examine it & call us back with a diagnosis as well as quotes. After all day waiting we finally called & they still hadnt hooked it up to the computer or gotten to what actually was wrong with it. They just stated its probably the transmission and probably not worth doing anything with. So we had it towed to Cadillac. We live 4 hours away & their lack of professionalism caused us to miss an extra day of work, while nervously sitting around waiting for nothing. They must have to fix some cars to stay in business or maybe they stay in business just by towing. Their certifications seem to mean nothing...Would not recommend.

Took my 2011 King Ranch for some service prior to vacation. Once again stellar service from these Guys. No bogus discoveries & needed fixes.Truck drove great even at +175k miles. Steve continues to earn my Trust & Business. I refer them to anyone who asks.

Quick and courteous service. Clear explanations of what was going on and options to take to have my vehicle fixed.

Bought 4 new tires and they were mounted balanced and had it aligned as I waited took about 1 1/2 hours.. Steve was awesome to deal with.. very courteous and very professional..will definently be getting my business..

Everyone was very helpful and knowledgeable. The work was done quickly and professionally. I would recommend United Car Care Center to anyone. THANKS SO MUCH UCCC!

Great service. Friendly staff.

Shifter disengaged on Suburban. Had to get towed to Carl’s. In two days thy popped the shifter back into the column. They said it was easy and there was NO CHARGE...! Couldn’t believe it. This kind of service just doesn’t happen these days. Haven’t been to Carl’s before but you bet I will use them again. Thanks Carl!

Not your typical car care place. When I went, the staff was extremely helpful, friendly and seemed to be very honest. I dont know a lot about cars and they were quick to tell me what things werent needed and when I should schedule those types of maintenance (as compared to another car place that stated I needed a bunch of things right away). Their prices were fair - if not better than their competitors in some areas.I would definitely recommend and Im happy to be a loyal customer of theirs.

Had a shifter cable replaced ($250, good price) and spark plugs and wires replaced ($400, couldve easily been half at a pep boys, but i prefer mom n pop- especially when half a mile from my place) and they took my corvette on a 12 mile test drive/joyride, either before or after scratching the red leather seats with a grease stencil as shown. I came back after noticing it and told him to make it right or find someone that could and the other picture is the aftermath of that. Next time Id pay to have it towed to a pep boys or Christian Brothers.

I never would have believed I could find a better car repair shop than I had living in another state.These folks are great! Steve is always so helpful and everyone is courteous and professional. Quality service!

Absolutely the best experiences I have had in auto repair service. Helpful service writers, reasonable prices and quality work. I have never had them try to upsell or pressure me to have extra work done, in fact quite the opposite. Steve tells me what the priorities are, and then the options. This is my mechanic now. In fact, I almost didnt want to leave a review cause I did not want to get too popular, but figured I owed it to them for being so awesome.

BEWARE!!I was charged $119.89 more than retail for alternator.The alternator on my Chevy Silverado died and left me stranded on I-459 at 8:30 PM. AAA sent United Car Care Center tow truck. The tow truck driver recommended their shop which I agreed to because they do have fenced and locked area for vehicles. I had no problems with the towing experience.My alternator had to be replaced. They used a remanufactored alternator and charged $288.88 (with only a 2 year warranty) for the alternator; $63.00 for alternator assembly (remove & replace); $52.50 for check charging system; $32.35 for shop supplies(???); $28.89 tax; there is a line item for 10% AAA discount but no discount was applied. My bill (not including the tow which was paid by AAA) was $465.62.NAPA has the exact same alternator (RAY 2138437 at Trussville store) for $168.99; my guess is that United Car Care Center paid less but I have no way of knowing for sure.In my opinion the $288.88 charge for a remanufactored alternator is excessive.

Overall Im very pleased with United. Im not from Birmingham, or Alabama, dont know any mechanics. I broke down on a quick there n back trip after hours. Called AAA and they recommended United. So I went with it. Steve called me 1st thing in the morning, had me walk him through what happened, the symptoms and his guys got started. While nobody wants to spend money on car repairs, they were fair, honest, and did a good job. The technician that worked on my car (2012 challenger RT) took time to visit with me, and make some recommendations for the future. It was all in all a good experience. One thing Ill say, is dont let the exterior of the shop fool you...dont judge a book by its cover applies for sure.

Cant say enough good things about the place. Friendly, quick, and knowledgeable. Ill be back.

Steve and all the guys at United Car Care are the best. Theyve done a great job keeping my 2003 Honda Accord on the road and running great. Great service. Very professional. Highly recommended.

An independent neighborhood auto repair shop in Cahaba Hts, at the former Carls location. Carl passed away. I went in without an appointment shortly after opening time on a Saturday for a minor electrical problem. They got to it promptly, fixed it right away, and charge me a reasonable fee. I I live in the neighborhood and can say they have a fine reputation.

Budget Rental messed up my reservation, and when I arrived at Carls to pick up my truck, they didnt have one for me. The staff at Carls went above and beyond to remedy my situation, even though it was 100% Budgets fault. Mr. Martinez was especially helpful. He spoke with the Budget customer service reps at length and secured me a larger truck for the same price. He spent a good two hours with me working this out, and certainly went above and beyond to make sure I had a good experience.Highly recommended!

I left my car early morning, and told them that I HAD to have it ready that day, as I was traveling in it the next morning, and was that a problem. They assured me that it would be ready that day.....no problem. I heard nothing all day, so I called before 5, to make sure it was ready. They told me what was wrong, I asked when it would be ready, and they said that it was a full days work, AND they had not even started yet!.. They then acted like I had NOT told them about needing it the next day! I went and picked up my car, and will find someone dependable and truthful to use from now on. I wish that I could have given them no stars, as they did nothing!!!

My tow service recommend I take my Audi and I was so happy that I listened. Steve was professional, really went above and beyond to help me. I had a warranty issue with my previous car service and Steve handled it and got me what I needed without any hassle and my car runs great.

This place is absolutely horrible with fixing problems with your automobile. AAA has brought my car there two different times and the first time after waiting 3 days over the time period they said my car would be fixed, they said that they had indeed fixed my power steering problem and as I was literally driving out of their parking lot my hood burst open and started spewing power steering fluid everywhere.They apologized and seemed dumbfounded and then had to go back into the shop and they had fixed it before the end of the day and when I called back they said, oh yeah you can come get it, its been done for awhile but we also close in twenty minutes. So, they didnt even care to reach out to me when my car had been refixed and further inconvenienced me being without a car for one more day.The next time my oil light had somehow malfunctioned and even though I wasnt near the time for my oil change it had run out of oil and had damaged my engine. Now, a brand new engine was around $7,000 but they told me not to get one that they had found an engine with just $30,000 miles on it for much cheaper and that it was a great engine. I paid almost $5,500 with labor and installation and the engine. Its been not even a year and not even 10,000 miles and I brought my car into Subaru for a check up and the Subaru dealership said the engine was in horrible shape and burning oil. When I asked how that was possible they said the engine had to have been in horrible shape when I got it put in to be in the shape it was in currently (i.e. someone had ran the used engine into the ground before it had been removed I guess from its original car and whomever was selling that engine was trying to get as most money out of it as possible). So, here I am now putting a brand new engine into my 2011 car because of this situation.In the end, this place is not trustworthy and nor do they care to reach out to you when their services are finished. I would never bring another vehicle here and I would recommend that you also not do so.

I cant say enough about Steve and the guys at United Car Care Center. Theyre trustworthy, fast, dependable and do excellent work! Ive been taking my vehicles here for several years and have never had a complaint.

Very unhappy with this service. AAA came to look at my battery the guy happened to be the manager of the shop. I end up taking it there. They tell me its the starter and when I call to see if its ready. They tell me oh its not the starter its the EMC and they cant fix it. I have my car towed back to my house. They now have the window down and left a panel off the inside of my car. Very unprofessional. Dont waste your time taking your car there!

Couldnt have been more pleased with our service and experience. I had to have my car looked at and was quoted at the dealership. After calling around to several other car repair places I felt most confident in the service that United car care could give us through just a single phone call.They were able to schedule us as soon as we wanted. I dropped off my car and had it completed in the same day. Being a woman places like this usually tend to feel like they are taking advantage of your lack of knowledge. BUT, not here! We know where we will be returning for any car service needed.

These guys are great. The took care of my wife’s Mercedes and my 1965 Chevy pickup.

United Car Care Center was a true lifesaver for our family. Our car quit at 12:30 AM on a rainy Friday night on the ramp going up the interstate. It was just me and 3 of my kids. Mike from their garage picked us up in less than an hour, made sure we were safe at our hotel and delivered our van to their garage. We were unsure how long we would be stuck in Birmingham for repairs, but United Car Care had us back on the road by 11:00 AM on a Saturday. The guys went above and beyond our expectations to deliver us out of a really tough situation. Thank you for everything!

Ive used Carls many times. Steve and team work quickly to determine the root of the problem(s) and offer the best solution. They have saved me thousands over the years by providing a simple low-cost fix instead of up-charging me for unnecessary repairs.

They did a lot of work on my car in just one day the week of Thanksgiving 2018. Good service

We were passing through town on our way to Gulf Shores on a Friday afternoon when our car suddenly went nuts...the local dealer didn’t seem to care that we were out of town and in a bind, so I hit up Yelp, and really got lucky. Steve at United was immediately receptive and knowledgeable when I described the warning lights (all of them?!) and told him the code we got at Autozone (where we went when the dealer said they couldn’t see us for days). Steve assured me that Jody could squeeze us in in the morning to diagnose the problem. We called AAA and United Towing was there within 30 minutes (!!!). When I arrived first thing in the morning, Jody already had the car hooked up to determine the problem. He confirmed that it was a legitimate error code and gave us the bad news that they can’t do internal transmission work on my make of car. He advised me to go back to the dealer (who could do the work), gave me a printout of the codes, and didn’t even charge, despite my insistence I pay. WOW. I was impressed by their knowledge from the time Steve picked up the phone, but the honesty and integrity towards someone who was unlikely to be a repeat customer were what impressed me most. I wish I could find a shop like this in my hometown.

A+ in Customer Service. Work done quickly & efficiently. Will definitely use them in the future for any repair needs.

Very friendly, fast, helpful, honest. Stopped randomly there to have a tire patched but will definitely be back again. :)

Every time I come here, theyre honest & friendly. I definitely recommend.

I thought my car needed towing from my house to the Dealership,but these guys got my car running and saved me buying a new alternator.

Tow truck driver came out and sat in truck when we went to give him information AAA he drove off he looked high anyways if you can avoid this tell AAA do not send them funny part same truck drove by us with a car on flatbed

Happy local customer. Steve and his staff explain what is wrong and what is required to fix it, prior to proceeding with the work. Can be busy at times, so allow some time for work to be done.

The team seems like a professional group.

The guys at UCCC are awesome!! Always professional service.

Great shop. Honest mechanics

I dont even live in this area of Birmingham anymore and I still use Carls Car Care for all my auto needs! Its the staff there that make me feel good about their awesome service!

Professional and reliable service.

They take care of your car

Very professional, and helpful