Just purchased my 4th ford vehicle from beach ford, Mr. David Ford Is an excellent sales rep and highly recommend using him for your vehicle needs.

Tanner is our one stop shop whenever we are in the market for a vehicle. Customer service does not come at a higher level than what he delivers. I have sent countless friends and family to him for assistance and the consistency of the customer experience has remained top notch.Thank you Tanner for everything that you do.

My husband and I have purchased vehicles from Beach Ford in the past, so when my 21 year old son put a deposit on a Ford Bronco through Ford and was asked to pick a dealer we naturally said Beach Ford. My son did not have the chance to pick his own Sales Person for his first new car purchase, but boy did he luck out! J Slack has been the absolute BEST!!! He has kept our son up to date on all aspects of his purchase, projected build date, actual build date, shipping, delivery, dealer prep, and pick up. J has gone above and beyond in every aspect. He was there through all the options, extended warranties, and financing, even showed him the app to download to hook is car up to his phone and how to work it.Unfortunately there was an issue with the Bronco that was a result of something not done correctly at the manufacturer. However, once again J nailed it!! He and Beach Ford’s management stepped up and owned it! Not once did they make any excuses. They apologized, and told us how they would fix it. Parts are delayed at the manufacturer, but J and management have been in constant contact giving Chad updates.We could not have asked for a better Purchasing Experience!! Thank you J Slack, you are the BEST!!

You make an appointment for 7:00 a.m., no one is there to accept you, your personalized agent was late for work that morning, they take your vehicle back at 7:20 for an oil change you get it back at 8:45. Add insult to injury, after tire rotation the LOW TIRE PRESSURE WARNING HAS BEEN ON SINCE!

I want to say a huge thank you to Lucas from the service department. I bought my car from another dealership and the engine blew after two months of owning the car. Lucas was patient with my warranty company as they didn’t want to pay for the engine. I felt like Lucas truly cared and fought for what was right.When the time came to pick up the car, the car wouldn’t start, but Lucas was quick to solve the problem and put a new battery in the car.I’ve worked in the customer service industry for five years and I’ve never seen someone go above and beyond to help out. He personally filled my car with gas and drove it to get it clean. He was delightful to work with throughout the process. I will recommend everyone to Beach Ford.

Thanks to Sasha Logan and all the other people at the Dealership that made our used car purchase so awesome! I strutted in with my pre-qualified offer in hand and they were able to beat the offer by several percentage points and a much lower monthly payment. They will work hard to make sure your getting the best deal your financial situation allows and I trust them 100%. Not to even mention the deal they gave me on my trade! THANK YOU ALL so very much! A+++

Purchased new Hybrid Escape this Sept. General sales manager was very good and assigned a sales rep, just as thorough and professional with customer. The trade in and purchase evolution was timely with no problems.

Sold me a truck, and then when the motor went out after a month and a half, told me if I had it towed to them they would fix it. After 2 weeks, called me and said I had to take it to another dealer. Payed for that out of pocket, after paying them to run a diagnostic and they do nothing with it. Now I’m paying for 6000 in repairs, (out of pocket). This place is ran by crooks. Would not recommend to anybody.

Ashley was quick to take care of my car concerns - oil change was notice was alerting me even though it had been completed recently and low tire pressure was alerting. Even though I supposedly have nitrogen in my tires, the sensor always illuminates when there is a temp change like fall weather. I have had to take my vehicle in too many times for this problem, but appreciate Ashleys quick assistance to resolve it! Thanks Ashley.....

We had such an amazing experience!! After being put in a horrible position, Jay Slack and Sasha Logan took their time to help us. They were both so friendly ans patient with us through the entire process and helped us find an affordable vehicle we love. We couldn’t have done this without them!

Great experience at Beach Ford buying a new F-150. Jay Slack was great!! He made the process as quick and easy as possible. No pressure salesman and highly recommend him to anyone looking for a new vehicle.

Waited three hours for only an oil change I had scheduled two weeks prior. Watched many customers come after me and leave before me. Ruined my whole day, had to cancel appointments :(( the lady who helped me was nice

Jay was very professional and worked with us every step of the way. He actually cared about our needs and worked through every inch of the car in explaining its capabilities. He made sure to stay late after his shift was over to help us set up our Ford app too connect to our truck. I highly recommend asking for jay when you go to beach Ford.

I have purchased 12 vehicles in the last 27 years and by far this was one of the best experiences, that I have had to date! Jay Slack your salesman, greeted my daughter and very professionally and his customer service was OUTSTANDING! He explained everything in detail and answered every question in a very timely manner. He walked my daughter and I through the process step by step until she was able to drive the car off the lot. I DEFINITELY look forward to doing business with Beach Ford the next time I am shopping for a vehicle!! Big thank you and much respect for Mr. Jay Slack.

This was my very first vehicle purchase. Thanks to Mr Slack, this experience was by far, the easiest and most comfortable purchase I have ever made. Mr Slack was consistent and his communication was superb. I am definitely beyond satisfied and happy.

Jay did a wonderful job for us. He went the extra mile in several instances and we sincerely appreciate it. This is our third truck from Beach Ford. We will always be customers. Thank you Jay for everything.Best wishes,Spencer and Debra Murray

Emily Scott is absolutely amazing! This was the most pleasant car buying experience I have ever had. Emily went out of her way to make my daughter and I comfortable while we waited for the paperwork, bringing us drinks and snacks. Emily took what began as a stressful day with a rejection sticker as a single Mom on one income and turned it into a stress free ride home in our new vehicle. I am confident I got the absolute best deal I could with all the applicable rebates and incentives and an amazing finance rate that I did not think was possible. Emily took the time to make sure I was comfortable with the car buying process and took the time to thoroughly explain any questions that I had. All of the staff that assisted us were extremely kind. The woman who helped us with our paperwork(sorry I forget her name) even helped my daughter make an origami butterfly before we left her office. Having a sales rep as honest and kind as Emily helped restore my faith in humanity that day as a lot of other places may have seen an opportunity to take advantage of my situation. It is obvious Emily takes great pride in her job and genuinely wants to take care of people. I will wholeheartedly recommend Emily to anyone I know needing a car and if I ever find myself in need of another vehicle Emily will be my first call! Thank you so much Emily and Beach Ford for taking care of us!!!!

On a recent trip to Virginia Beach, my vehicle broke down and was towed to Beach Ford. While the repairs were satisfactory, the service was abysmal, particularly from Assistant Service Manager Becky Slater. Although I was given her card when I dropped off my vehicle, she showed no interest in assisting me. An already stressful situation, arranging repairs long-distance, was made worse by Ms. Slater’s negligence and rudeness. She even refused to perform the simplest of curiosities, returning a phone call or providing a receipt, until I complained to her manager. While Ms. Slater claims to have worked at Beach Ford since 1995, it is clear she has lost her passion and drive, and her attitude suggests she is simply running out the clock until she can leave. For the sake of the other employees of Beach Ford, I hope that day is sooner than later.

Integrity...I visited Beach Ford today for a key to be cut. I called before I arrived to inquire about the price, and they completed the job exactly to the price that I was quoted when I called. Shaun Scott was the service representative, and I greatly appreciate their integrity in completing the job as quoted. I highly recommend Beach Ford.

My experience here was awesome. I had the pleasure of meeting J. Slack whom sold me my vehicle. He is so professional and kept my mom and i laughing during the whole process. Every question we had he answered and explain everything down to a tee. I would definitely recommend beach ford to purches your next vehicle from and ask for J. Slack. He will get you right! Thanks J.Slack...

I bought a ford focus, the car has a transmission problem but nobody of course tells u the common problem with them. Another thing is sometimes the car doesnt start for some reason. I have been stuck in a retail parking lot twice that the car doesnt start. Took it twice to beachford and they said no problem with it and took my car but still have the problem with. Time to sell it and no more Fords

Amazing selection of high-quality vehicles, no pressure sales and incredible customer service. Dave Ford is a compassionate sales professional with a feel like family attitude. Dave was incredibly knowledgable and straight forward which made the purchase of my 2021 Ford Bronco as seamless and easy as possible. Thanks also go out to Leon in financing who diligently responded to all of my questions and concerns and made car buying a worry free experience. I would highly recommend Beach Ford to anyone. Thank you!

The new Ford edge 2021 is nicebut some pieces was taken off the backwindshield wiper and the license platemount one was missing,I got to take it back to the dealership and have thosepieces put on and pick up my contact.

Great experience with Jay Slack,he was great at helping me get a vehicle I could afford for my daughter. I would recommend him to family or friends, he is a great salesman.

Absolutely the best customer service from the front of the house to the back of the house !! I am very appreciative of all of the family at Beach Ford !! I am a happy customer 👍👍

Jay Slack made me not hate car buying, our last two experiences have been absolutely miserable. Jay went above and beyond and kept us in the loop every step of the way. He got us the best deal possible with absolutely no pressure. Even once the car buying process ended, he still goes above and beyond to help us and answer any questions we have. I HIGHLY recommend Jay at beach!He sold my family 4 cars in 3 weeks if that tells you ANYTHING about the service he provides! We will be back to see him in the future for sure.

DO NOT PURCHASE ANY VEHICLES HERE! They are not a equal fair dealership! They give you the run around and lie and never answer the phone They also will lie please check your paperwork they have a Lady in the finance department who CAP off interest rates, because the finance department get a certain percentage commission off of you...PLEASE DO YOUR calculations .They also false advertise the price in the window of the car is not the Price they will sell it to you for. Its also illegal, as well.

This is such a good dealership, buying experience for my new truck months ago was excellent. The service department is also excellent Ive been here several times now, service advisor Mallory is super she always takes care of everything. Out of all dealerships Ive dealt with in area on new vehicles this is probably the best.

Extremely satisfied. My service team was really knowledgeable and caring. Requested services were perform in a timely manner. Yes I will return to Beach Ford for future maintenance on my car.

Jay Slacker is amazing and not only sold me an awesome vehicle we became friends!!!Leon Baughns is also amazing and we became friends.Both of these gentlemen care about the customer and provide phenomenal service.

Great dealership. I have bought 3 cars over the years from here. Service is consistent. Employees always are professional and smiling. If you are looking to purchase a new car, suv or truck Beach for is the place to go. They also have used vehicles. Highly recommend.

Completely disappointed in Beach Ford. They dropped the ball with my trade in for a new truck. I requested to keep my personalized tags and they transferred them to my new truck and gave me a temporary registration(which has my personalized plate stated on temporary registration) only to get a call now which it’s been over a month stating that the tags weren’t registered with DMV. How does that happen? Someone at Beach Ford let my tags go and they messed up!! Someone isn’t telling the truth!!! I’ve now lost my personalized tags that I’ve had for over 10 years on my previous truck. For some that’s not a big deal but they were in remembrance of my mom who I lost to cancer!! Why is it now, over a month, (almost two months ) that they are calling me and telling me. I make sure to tell everyone I know to not deal with them because they don’t know what they are doing and who had done what with this or that. Will never do business with them again.

I felt everyone I encountered was comfortable in their part of my assistance. The waiting area is very comfortable & subtly ambient. Positive visit all around : )

Went to test drive truck. It wasnt inspected yet. So, told to go have lunch and it would be inspected to test drive when we return. We returned about an hour later to be told another sales person went and took it from the maintenance area and sold it. In addition, even after then looking at another truck, the sales managers loved to haggle back and forth on their far less than trade book value. We certainly learned our lesson today and will never return. By the way, if you want a good trade value, go to Hall Toyota where we ended up and got $6k more for our trade than Beach Ford offered.

Great dealership . Service dept is clean as a new dealership . People are very friendly and knowledgeable. Big YES from me .

I just bought my 2021 Ranger from Beach Ford. This is the third vehicle I have personally bought from Beach Ford over the last few years but I have also facilitated my brother buying his car there as well, with all four vehicles the staff of Beach Ford has been amazing. Anthony is Fantastic to work with. Leon is Awesome... I will absolutely be continuing to use Beach Ford for vehicle purchase and maintenance in the future!!!!

Beach Ford has the absolute worst service department! Service takes forever(weeks)if you can even get an appointment and they are even less accommodating! They dont return calls promptly either. Do not expect any sort of urgency or for them to even remotely think you are a valuable customer of theirs. My car is leaking water (only 1 year old) and casually they said, the only appointment we have is 2 weeks away. Or you am bring it it and who knows when we will get to it. If I could give them less than one star I would. I will never bring my there for service, I would rather pay extra elsewhere.

Ashley was very good at communicating what was being done to our truck. When we checked out we were told about something we didnt ask for and she immediately looked up our request and took that off of our invoice. She was very good at taking care of our concerns.

(Experienced car Buyer): Outstanding Customer service and constantly rotating stock of new and used vehicles! Ask for Darryl Padgett! He was extremely helpful.! He went above and beyond my expectations when dealing with car dealerships. From greeting, to explaining the entire process, assisting with test drives and all car buying questions, and just being knowledgeable on the vehicles they own and sell, and until final handshake on the way out the door. This is a trait that many car sailsman dont have these days. He made the entire experience a pleasurebale one instead of daunting task. They were willing to work with me on pricing of both new car and trade even on an already highly marked down vehicle. The Beach Ford facility is extremely clean and well kept with a large waiting area cafeteria style lounge and a quiet play room for children in view of the contract offices. Blane in the finance department was also extremely helpful, courteous, and was able to get me out of there in less than 40 minutes! With thier high tech docusign digital contract desks, the paperwork side of the deal was a breeze becuase it was mostly done on a large easy to read tablet table desk with stilus! Highly recommended Beach ford to anyone looking the area, and ask for Darryl!

Wasnt planning on getting a vehicle, but ended up leaving with one with the help of Jay Slack who was insanely attentive. Had a great experience that was well tailored to my family and me.

The service level of this company is atrocious... make an appointment for service, explain that you want a first AM, because you actually have a company service van there, only to be told that your appointment means they will LOOK at it in 2-3 hours.... 6 hours later, you have to call to find out the van is ready for pick up.

I would of given 0 Stars, however not real sure if it would allow. I took my 3 month old fully warranty F-150 in last week due to a Check Engine light. It was diagnosed that same day, needing a fuel emissions sensor/valve. They didn’t have the part, no problem so scheduled an appointment the following week. After waiting for 3 hours the service tech told me I owed $120.00. I told her last week the other service person told me there would be no charge since I had a warranty. She proceeded to tell me that they didn’t replace a thing today as well because nothing is wrong with my truck. The $120 charge was for a Diagnostic Fee. A complete waste of time. But most alarming is my truck was diagnosed with a problem last week and not this week... makes me very skeptical and customers should be concerned about what the Beach Ford techs are diagnosing. Very Disappointed!

I have been servicing my vehicles at Beach Ford for several years and have been very impressed by their customer service and attention to detail. I recently had a unique situation regarding one of me vehicles so I reached out to the director of service, Lucas Ryan, to see if he could assist in the matter. Lucas was very accommodating and had my vehicle fixed in a very timely manner. Lucas certainly prides himself in premier customer service and customer relations. It was a pleasure working with Lucas and the rest of the Beach Ford service team. I would highly recommend Beach Ford for both vehicle sales and service.

This dealership was extremely professional and sought to help me find what I was looking for. I tried several......SEVERAL other dealerships before arriving at Beach Ford and I was immediately impressed by how motivated they were to get me a vehicle. I am very happy with my Used F150.

Big thank you to Sabir Cartledge (sales/leasing consultant). Thank you for your professionalism and expertise! Very nice gentleman to work with!

Mr. J. Slack is a consummate professional. He took care of my concerns and desires with great empathy and understanding. His actions speak highly to the level of professionalism that Beach Ford provides and I have no regrets giving Jay my business.

I purchased a Ford explorer from Jay Slack and am very pleased with the service and friendliness I recommend him to all my family and friends in Emporia Va

I had very situation 2day looking 4 a car n came up blessed.. Been looking 4 a car 4 a year after being n accident n totalled my mustang.. Nthn was happening gud 4 me always being looked over.. I decided 2 take a ride 2 beachford n look not really thinking anything would work.. Mat a open n nice gentleman Name J Slack that was very helpful n great with the info I needed..He called me like he said n I was blessed w oouuuu th a car I wanted..

Quick, efficient and friendly service. I have been buying and getting my trucks serviced at Beach Ford for fifteen years and Ive never been disappointed. Thank you so much.

I brought my car for just a state inspection. After 1.5hrs my car was not yet ready. I understand it, so I Keep on waiting patiently. No messages and no one approached me. But after 2hrs and 45mins of waiting I went to the front desk and asked. They still don’t have any idea of my car. The girl in charge was in break. After 3hrs and 15mins, she’s still not coming and they don’t know when she’s gonna come back. Thanks for the front desk girls for their big help. My car was ready already for a long time. They just don’t know about it. Endorsement is very important in any works before break time.

Beach Ford was very helpful getting my new Ford Edge. I love it. After 15 years with a Toyota Highlander, I need a new car fast! Ford Beach made that happen. They were never pushy but very helpful. They even took in my Highlander with all its problems and gave me money towards my new car. Thanks David Swoope for the great experience!

I must say this is the best experience at a dealership I’ve ever had. I’m visiting from Maryland and had car issues. I called two other dealerships and they would not work me in and I scheduled an appointment with Beach Ford online and from the moment I arrived at the service desk everything just went like clockwork. They had to keep my car but a shuttle was brought over to take me to get a rental rental car so I could get back home to pick up the grandkids. Cati kept me informed of the status of my car and everyone there was just very professional. I will recommend Beach Ford to everyone!

I have a 2014 Ford Taurus and I entrust them with all my maintenance and repairs. The staff is super friendly and the service is great. I wouldnt trust any other shop with my vehicle. Beach Ford is the best!

I’ve left some critical reviews with Beach Ford after buying a used truck. They buying process was easy and everyone we talked to were good and respectful folks. I love the truck and I am happy with it however there have been a few issues just days after buying. The reason I bought a used truck from a reputable business is because I had comfort in them owning up to their “over-looks”. Just days after getting the truck heating seats went out, heat quit working on driver side and back of the truck, seat belt wouldn’t lock into passenger side, headlights started going out, then the check engine light came on.A lot of places would have told me to take a hike but like I said I bought from a reputable dealership having some trust they’d help out in situations like this. They have... maybe not 100% to my liking of the results but they have helped. Heated pads replaced, blend door actuator replaced (didn’t fix heating issues), seat belt replaced, and then catalytic converter (check engine light) replaced (however check engine light came back on with issues pertaining to catalytic converter which is being looked at).Update: Heating has been fixed. I believe Beach Ford has the best intentions when it comes to selling vehicles off their lot. I could say confidently put your trust in Beach Ford.Biggest issues I am having is the heat... middle of winter and going without heat isn’t fun. Maybe after 30 minutes of driving I get heat but that’s not a fun 30 minutes. Heater Core probably needs replaced or flushed. I just want this fixed. No one should be sold a vehicle that has heat or AC problems.

Great and SPEEDY experience this time! Thank you. The Kirtons

I purchased my vehicle from them about a year ago. Ive had to take it in to them for service a few times since then. The first two times, the service staff member that assisted me, was not all that friendly and made me feel like I was disrupting her good day or something. Ultimately, was charged for services that were included in my warranty, so again, I had to call and they sent me a check for the difference. But the last time I went, the service staff member was really awesome! She helped me get what I needed done with my vehicle and set me up with a rental as soon as she knew they would have it for a couple days. Not like the first time, when I had to ask multiple times and speak to management to get one. I was super happy this time around, made me glad I took it there. 😁😁😁

Contacted Mallory Mault for a service appointment and as always she was very accommodating and professional in her reply, setting up my appointment at the time that I wanted. Received the service and was notified of additional items that were needed to be addressed. I read the information that was provided and decided on the additional services thatI wanted completed.I have always been satisfied with the service provided by Beach Ford andbeing able to contact Mallory to set up my appointments has made the experience even better. It is good to have a contact person to work withyou through any issues that may come up.

Beach Ford is a place I have known and trusted for nearly a decade since I purchased my Ford F-150 Lariat. They have always gone the extra mile when it needed repairs; next to no waits for appointments, texts/calls to keep me informed. Family owned and it is clear that they value your business.

Never stay there again. Roaches are having a party, while the housekeeper Carter.

Thought I was getting ripped off but after looking further around, it seems that Beach Ford managed to give the best price for a used lifted Tacoma I just discovered on the lot, which I originally didnt go down there for. Mykell and Chris went over and beyond to help me get a good deal for the truck even with the negative equity I had on my Renegade. Im glad to have stopped by their lot and glad I worked with them in getting this truck. If youre looking to buy a good priced vehicle whether its a Ford or any used vehicles, stop by Beach Ford! I think I got really lucky on this one and I am beyond thankful for their customer service and patience through the process.

It was a very pleasurable experience, my service associate, Gary was top notch. He was professional, knowledgeable and a great person to deal with. I will continue to have all my service done at Beach Ford from now on!

Great attitude and quality. Professional staff and service.

I received very good service here. Ashley in the service department was great to work with.

Beach ford has always been our family dealership. We are treated very fairly. David Swoop is an awesome salesman.

I called today because I had an issue getting my WiFi working in my explorer. We had this number because we are interested in a truck, but I had a question about my Ford Explorer. I purchased this car elsewhere! Jay Slack walked me through the entire process and helped me get it set up. We are about to travel with two kids one is my amazing special needs son and having WiFi is a must. He saved the day! Not to mention how patient and kind he was. Its crazy, I purchased this vehicle through a different dealership but they were no help; however I received amazing costumer service from Jay and Beach Ford. We get a new Ford every three years and it will be from Jay and Beach Ford because of his kindness. If you’re a mom or have a family buy from Jay. I will be in the future! Thank you!

I just purchased my new 2021 Ford Escape from Beach Ford. My salesperson is Emily Scott, she was awesome. She spent hours helping me connect with my new vehicle, she took her time to make sure I was comfortable with all the features before I drove off. I am grateful for her kind manner and patience, what an asset she is. I must give a thank you to Mike Zebrowski, Sales Manager, he is a wonderful person and made my experience at Beach Ford a happy one. I love my new Escape, Emily and Mike. Thank yall so much! :)

Needed a new battery after the vehicle failed to start. They did a complete check of the car without cost. Got a new battery. Friendly and efficient service without a prior appointment.

Monte Hervey was the most welcoming and helpful sales associate I’ve ever had the privilege to meet. You will not be disappointed with beach Ford!

I just purchased my first new vehicle in many years. I was not looking forward to the car buying experience. I started with an internet inquiry about a truck that I was interested in. The internet sales manager kindly called me and asked how they could help me find what might best fit my needs. I was scheduled to come in to the dealership where my wife and I were promptly and politely greeted and introduced to Clyde, a sales specialist who took time to get to know us and exactly what we needed in a truck. He took the time to listen, never pressured us and explained the Priority benefits of ownership. After narrowing it down to two trucks, we went for a test drive and that was it. Clyde carefully explained all the features of the truck and we talked about the best way to purchase our truck. Ms Naomi and the folks in finance, sorry I can’t remember the names of others. Thank you to the ENTIRE Priority Ford team for creating an enjoyable car buying experience. I am proud to be a part of the Priority family and will be for life.

My experience at Beach Ford Service Department is always nothing short of outstanding. On 4/2/21, I had an appointment to have 4 new tires mounted, balanced, and 4 wheel alignment on my 2014 Ford F150 Larriet. My service representative Mallory Mault assisted me with picking out the right tire for the best price. Her and her team of professionals are nothing short of top notch. Thank you Mallory and team for another great Beach Ford Service experience. See you in 6 months for an oil change.Very satisfied customer.Chris Noble

I had the worst experience I have ever had at a dealership service center. The service department was slow, didnt follow COVID protocols, and the service manager was as rude as could be. I spoke with a sales manager, who promised to refund the cost of my oil change. It has been months now... no refund and havent gotten a return call to my voice-mail. I will absolutely not use this dealership for service again.

Im the original owner. I bought my 2000 F-150 from Beach Ford. It currently has 255,000 miles on it. I have maintained my F-150 religiously based on the schedule and Beach Ford recommendations. In these last 21 years, I have never gone anywhere else for my maintenance and inspections. I trust Beach Ford Service Dept. Best vehicle I have ever owned.

From the moment I walked through the doors, I felt like I was the most important customer. I was greeted with a smile, very promptly directed to an associate and within ten minutes my vehicle was being cares for by a trained Ford technician. After being helped, the dealership scheduled me a Lyft back to my job so that I didnt have to take more time off than necessary. This will be my ho to dealership from now on! Thanks.

Very good experience. The staff was knowledgeable and attentive without being pushy. When we finally decided to buy the process went as quickly as possible. This is my second vehicle from Beach Ford and will not be my last

Took my 2004 F150 Heritage in for new shocks and struts, told the service writer that the engine was surging when the climate control was on. The Mechanic who tested it couldnt replicate, so they gave it back without doing anything, saying there was no surging. I almost ran into a car as I was trying to park and the non-existent surging caused my engine to accelerate 200-300 RPMs and (not) surge forward...

Beach Ford service Department has been the best service department I dealt with. Mostly due to my service person Becky Slater. Hands down is a very professional in her work.Makes be want to purchase future vehicles from Beach Ford.

Had to have engine replaced in Escape thank god for warranty.

If I could give zero stars I would! Worst experience of my 20+ years of owning a car and getting service on it today! Was hung up on twice by the service department (told that it is their practice to hang up on people when they get stern with them!!!) discriminated against since I am a woman by Gary, screamed at by Shay in the service department as I checked out and laughed and pointed at by the receptionists I will never go there again! I was promised my car would be done before noon and more than what I requested was done on it and the car was done after 1330. Awful and sickening beach Ford!!!

I told not tell you in words how good of a service Beach Ford was. My sales representative Tanya was and how will she was. She was able to work with you and make anything happen for you. Thank you again.

This is the 5th vehicle my family has purchased from Beach Ford since 2011. Like all the other experiences, we were very pleased with the whole process and the treatment we received. I highly recommend that you contact Matt Malbone as he has exceptional product knowledge, is not pushy and very respectful. We return to Beach Ford for two reasons: the purchase experience and the service experience, which is also excellent. We will be back!

Fantastic dealership. My car was totaled and I was in need of a new truck ASAP. I showed up to the dealership and was NOT immediately bombarded by salesmen. I was able to take some time to myself to look at vehicles before someone reached out. If you’re not working with Teddy Diaz, you’re wrong. The man was professional, personable, and classy. He didn’t try and just take your money or rush your purchase. Fantastic salesman. I would recommend Beach Ford and Teddy Diaz to EVERYONE. Truck inventory is great.

The wait time here has greatly increased over the three years Ive been dealing with Beach Ford. Overall, a good experience, however some of your service advisors need customer service training. Mallory was quick and efficient with paperwork. Do wish Tom Best was still a service advisor...the one person I knew I could trust with my car. Also, the online service scheduling is slightly confusing, and wound up scheduling me for services I did not need or request.

Terrible customer service from the sales manager on 01 May 2021 at 3pm. Very rude, he walked up to my son and i and through a file at me and said no deal or something to that extent, while we were on the phone to NFCU arranging financing to by one of their vehicles. Ive bought from them in the past and get my truck serviced there regularly, Ive never been treated so badly. Ill never use Beach Ford again and will never refer business to them. You are wise to avoid Beach Ford IMHO.

Couldnt even get in to have my car serviced(just a diagnosis at that), they gave me a date of 2 weeks out!! Get back to work people!!!

Love Beach Ford service center. Always take good care of my 2003 Mustang and dont break me on price.

(Update) Thank you for the reply from Beach Ford. I wish that things had been explained to me more. I understand being low staffed during covid.I dropped my car off Monday, but they couldnt do a diagnosis until Thursday and then told me the repair would be $1800 when other shops gave me a quote of $900 - $1100. Had to call several times just to pay the diagnosis fee, because my original rep was not in today and no one else seemed to know what was going on.

Dropped off my car this morning for a recall repair. It was very quick, just drove into the garage, they checked for my appt, told me to leave my key and go inside. Very quick check in. Social distancing in place. Hopefully the repair and pick up go just as smoothly!

Jay Slack was awesome! He helped me achieve 0% on my brand new 2020 explorer! These people are dedicated to getting you what you want 👍

I spent over an hour waiting for the General Sales Manager, which normally would be an alarming and frustrating scenario, but was pleasantly surprised by the friendly staff that continued to engage with me to ensure that I wasnt wanting for conversation. Especially the operator, Rachael Tayag, who was as charming and hospitable as anyone Ive ever met. I would gladly wait the whole day away if it was spent in the company of just such a person. Rachael, youre the best!

Wow! Amazing customer service and care. Sara in the service department is top notch! I was leaving on a 3,000 mile road trip and my seat belt stopped latching. I explained I was leaving in 1 day to drive with my entire family across the country. She worked with her manager to fit me in bright and early the next morning. They had me in and out within an hour! Car vacuumed thoroughly too! Everyone was superb! Thank you Sara and everyone at Beach Ford for making sure my family makes it safely to our new home!

There was no detail on where in your lot we are in your lot to pick up the car that was repaired also 3rd also promised oil change inch was given but charged for was not supposed to be charged charged for was not supposed to be charged also the discount also the discount for senior and/or military or military she said was applied I did not see this on the I did not see this on the ticket at all so all in all OK on the repair though all in all OK on the repair but not happy with customer service

The service department seemed to be too busy for my scheduled concerns. No effort put forth to remedy my problem, which STILL is a noise heard in the rear when starting off from a stop. Three hours for a scheduled oil change service and no remedy or effort to fix the problem I described, except that the service advisor said, sorry about that. Regular maintenance service was scheduled on 2/22/21 to be completed on 3/4/21. Arrived at 0745 as scheduled and left at 10:55 with only the oil change and the same problem I arrived with. No offer of keeping the truck to further diagnose and repair the issue, of which Im still within the warranty period. I expected a lot more for buying a brand new custom truck from a dealership.

I recently retired and purchased a new fifth wheel RV that the wife and I would use to travel around the country. We had a 2010 F350 that worked fantastic but didnt have the capacity to tow the fully loaded RV safely. After months of research, we settled on a 2021 F450. Once we decided what vehicle we wanted, there was no question where we would order it from, Beach Ford. The team at Beach Ford, lead by our Sales Rep, David Swoope, are the finest in the business. Full transparency into all details of ordering and financing, no pressure or sales tactics. This is my third vehicle bought from David at Beach Ford and I will continue to return for service on all my vehicles. If you are conditioned to believe that dealer maintenance and service is overpriced and a lot of extras are pushed that you dont need, I really suggest you check out Beach Fords Service Dept as well. Beach Ford has restored my faith in a business that truly cares and takes care of their customers.

Great place to drop off your car for warranty work or if you own a lease that is just a car they are efficient and friendly... But I equated the same way to dropping your kid off at daycare... As soon as you walk away from the building you have to just let go and youll pick it up later... The communication between the service writers and the endpoint mechanic working on your car is a game of telephone and its nobodys fault except for the corporate mentality of having a team of multiple people that have to talk to each other to eventually rely a message... Its very busy there you cant expect those service writers to leave their desk let alone check on your car or give you an update in any reasonable amount of time guessing why they have such a huge lot filled with vehicles has to do with communication between mechanics and customers takes so long that a yes and a no a willingness to do a work or a quote probably takes a whole day to convey back and forth so the work doesnt get done until the next day at the very earliest... Like I said great place to drop off your car for some warranty work or if you just have a car... But if youre looking for answers in some form of timely fashion that wont end up being translated 3 times before it gets to you you should probably bring it to a small business shop in Virginia Beach that would be happy to have your business and communicate with you in a more personal fashion...

The absolute worst experience with a service department I have ever had!! Showed up a few minutes early for a morning appt, immediately realized that masks and social distancing aren’t a thing here anymore but I digress. I got checked in at the front desk and was told my service advisor Chris was with another customer and he would be right with me. She asked what I was in for, additional services, etc. I told her I would be staying at the dealership during service and would be in the cafe area, she took my phone number and assured me Chris would reach out. I waited almost 3 hours and heard nothing from anyone. At that point I decided to ask the front desk about the status of my vehicle. They tell me I was never checked in, Chris wasn’t around and had no idea that I was even in the building for the last 2 1/2 hours. The manager on duty, I believe his name was Lucas, heard my frustration and essentially offered a loaner vehicle to get me out of the building. I expressed my frustration to the other manager who helped me get the rental and told him I would like to speak to Lucas about my vehicle. I was told lucas was already gone, this was less than 5 minutes after I first spoke to him, and he assured me he would call me back. No call from Lucas or chris. I was texted by another associate who said she was helping out bc she had no idea where Chris was. She offered the solution and we agreed to the repair, she told me give it around 1 1/2 hours for the repair. I texted her over 2 hours later and the response was “talk to Chris, I was just helping out”. So I called the dealership and guess what the car was done and Chris was just getting ready to call me 🙄. I got to the dealership and Chris would not even speak to me, they let the front desk take my payment. I mean that is some of the worst customer service I have ever dealt with, the Service advisor wouldn’t even speak to me after dropping the ball multiple times today. I will never buy a vehicle here again simply bc of how bad the customer service is. They obviously don’t care about me as a customer and I will gladly spend more money elsewhere to get my oil changed and any service related issues. I will also go out of way my to tell all the young military service members that I interact with on a daily basis that there are better places to buy a Ford. They won’t let me leave a 0/5 but this is the last time I ever spend any money with beach Ford Barton Ford whether they sell Ford, Lincolns or Mercury’s!!!

My one-stop shop and go-to for my 2004 F-150.Been around the block here at Va Beach and I trust no one elseother than Beach Ford.

I worked with Sean Murray and he was great! He listened to what I needed in a car and found it. He was able to help with my trade in and made the entire process easy and explained everything along the way in terms that I would understand. I fully recommend him to anyone who wants to buy a vehicle!

Purchased my car from Beach Ford, good experience. We just moved to Norfolk, so I decided to book an appointment online for an oil change and asked that they vacuum the car.Appt was for 2:45pm and I arrived 10 min early.The service rep was friendly and advised that it would be a 1 - 2 hour wait and I asked him if he could make sure they vacuum the car. I asked about getting it washed but they are apparently in the process of building one. I walked down the street and did some shopping to waste time.At 4pm I received a text saying I need to approve and decline an additional item with the link to do so, which I did and then waited.Received a message that the car was ready at 4:45pm. It had just started raining so I called the service rep and asked if I could get a pick up to come get the car. He said sure and said Id get a text.Received text that the shuttle was booked via Lyft and 10 min later another text saying it was cancelled. Did this twice.Finally at 5:10pm after the second cancellation, the rain did stop and I was able to walk back to the dealership. My car was waiting when I arrived. Went inside and paid bill and left. Car had not been vacuumed.In the past when visiting Ford dealerships, I typically receive a survey from Ford immediately. This time, days later, I received an email asking me to leave a review online.The online booking was easy, the service rep was friendly. The length of wait was a bit long and no shuttle service are the areas I have issue with. In the future, I will probably go back to a dealership in Williamsburg.

I worked with Mykell and he was awesome! I am now a first time car owner!

My friend and I visited Beach Ford to look for a new truck. He wanted to trade-in his current one for a Raptor and I was interested in looking to get one soon down the road. Teddy at the sales department is the best Ive worked with when it comes to buying a car.. he was very passionate about what we were looking for and wanted to do whatever it took. Teddy made the process easy/quick and worked with us till the end even when things got a bit stressful. Definitely will be working with him soon.