I originally took my Volvo to this dealership because the check engine light kept coming on. They said they repaired the issue but the light would come on again a few weeks later. This went on for a few months. In fact the last time it came on they said it was the gas cap. I paid for a replacement gas cap and it came on again. A few weeks after that my engine started to make a noise and I took it back. This time they told me my engine needed to be replaced and first tried to charge me 10,000 to replace the engine that they hadnt even taken a look at and then tried to talk me into buying a car from them. I am so disappointed in this shop. The representatives at first were real nice. I was not expecting this. I would not recommend anyone to get repairs done here. They are nice but the mechanical skills are very limited.

Great experience visiting the showroom. Raul was exceptional, provided great information. Raul is clearly very knowledgeable about Volvo and all the safety features you get when driving a Volvo.

Wonderful attentive service staff. Scarce staff otherwise. We were the only ones in the wait area most of the 3 hours wait

We recently bought a Volvo XC 90 from Jesse Garner@ Wynne Virginia Beach. Jesse took care of us from start to finish. Very easy pleasurable experience!!! He went out of his way to make sure we were happy with the vehicle before we took it home. Definitely the most pleasant car buying experience I’ve had in a long time. We will be back in a few years to upgrade. Thanks Jesse and the VB Wynne crew

The staff was respectful and courteous. I brought my vehicle in for an oil change and tire rotation, it took FIVE hours. I understand being busy however, if I scheduled an appointment and told them why I am bringing it in for service, it stands to reason they would provide quick and through service. It was not quick or through, when I picked up my vehicle and proceeded to drive away the TPMS light came on indicating low tire pressure. When I called to see if I could bring it back to have them look at it, they were closed. I called the manager and left a message, we shall see if he gets back to me in a reasonable amount of time.

Mechanic Allen is fantastic! What a great guy! We appreciate him! There were three others in service that were nice too. End of the day and still courteous!

I can’t say enough good things about the process of buying my XC90 here. Raul was very professional and easy to work with, and at no point did I feel like I was in a stressful “car buying experience”. They gave me options along the way, and I picked up the car the next day so I didn’t have to sit around for hours. The paperwork took all of maybe 20 minutes max, and I was on my way. Easy Breezy.

Wonderful customer service. The people are friendly and helpful! They will help you with any questions you have. I love their Starbucks machine in the waiting room, I get good hot chocolate every time. Love these people!

No communication, poor customer service. Total experience was horrible.

Great selection of used Volvo SUV .

Ive never wasted such valuable time in my life. I honestly believe that this dealership/Volvo brand does not want African Americans driving this car.

The car buying experience was quick and smooth until we got to the finance part. We decided to not purchase the extended warranty at that time and the mood completely shifted after that. It was a very negative vibe. I love the car and the general experience was not bad but it was disappointing to end the buying experience on such a negative vibe.

Over the last 25 years my husband and I have purchased at least 20 new and used cars from various dealers across Hampton Roads, and have looked at countless others. Many of those purchases involved a trade in . Our experience at Wynne Volvo was one of, if not the best weve had. Our sales consultant, Roy Brunner was helpful and knowledgeable. The price for the used vehicle we purchased, as well as the offer they made for our trade in were fair- my husband wasnt even compelled to haggle. The process was quick and painless. We didnt feel pressure. Roy took the time to explain the many features of our new car. Overall, were extremely pleased with this experience. HIGHLY RECOMMEND!

Very disappointed. Trying to spend almost $3000 to add running broad to my XC90 as a anniversary gift to my husband. We are in store on Feb 23 and orde it and pay for it. They told us take couple days to get the running board cause they do not have in stock which is understand . We expected to get installed At the beginning of the March as latest. But it been push over again and again until my husband get very upset and disappointed. Even when I call trying to cancel it the manager said will be there next day but he call me the day after said still need two more days ! Really bad experience.

James Lee was on point. Not only was he knowledge about the vehicles he is marketing he is very personable and is able to help without pushing the buyer into a decision that they might regret later. After looking at what must have been 15 XC90s we found the perfect vehicle for our family. 10/10 would definitely recommend!

This is the worst dealership I have ever been to. They are money hungry and they have a thief working as a mechanic. I put my car in the shop. They kept my car for a week, when I got it back various parts had been stolen from the engine compartment. If you value your car dont take it here. I would leave my car at the hardees next door before I left it here again.Unless youre buying new they dont care about you. And thats the truth.

We bought a used vehicle from Volvo of Virginia Beach and worked with James. He was helpful, quick, resourceful and overall a great guy. Made the whole process pain-free! Returned twice to fix a few items and they took care of them right away and with no hesitation. Great experience...and we LOVE our new car!

James Lee was an excellent representative for Volvo. He actually new everything about the car and share his knowledge so willingly. I cannot say enough about his service and support! Ask for him and you wont be unhappy! He Sold the Car!

Great experience with James at Volvo of Virginia Beach. Hes gone above and beyond to find our new Volvo. Shes still on order but, we cant wait to receive her and, take a long drive.

James and Manny were truly a pleasure to work with. Very accommodating, friendly, respectful and attentive to our needs and requirements. Made the whole car buying/negotiating process a pleasant experience. We have purchased 5 (FIVE!) vehicles at this dealership and have never had a bad experience. Love the brand (Volvo)!

Service team is top notch! Easy and up front. I went in for my S60 60k service. I told them what I needed beyond that and they handled it with ease. Along the way they communicated very well so there were no surprises. This is why I only buy Volvo’s.

I went in to get an oil change and inspection sticker. At 7:3o am I was the only person waiting. They were quick and efficient. Everyone had on a mask as I did. After about 30 min I was joined by three other people. Two had on masks and one did not. That lady without a mask sat at the counter talking in the phone very loudly. Wished someone from Volvo would have asked her to step outside or put on a mask. But no one did. I left the room and waited for my car by the service bay. . I’m guessing through these trying times we can’t expect all to be considerate

Service writer was awesome. He talked us through all the steps we needed to do to get our vehicle issue resolved. Will recommend this dealer to anyone.

Was looking at purchasing a vehicle from this establishment. Called on a Friday to make an appointment on Saturday. Speak with a salesman Dwight Carter and he confirmed that the vehicle was there and that I could see it Sat. morning at 9am... When I arrived he stated that the car had been transferred to another dealership and it was no longer available. He didnt call ahead of time to let me know the changes that had occurred. He also stated that his manager didnt see the appointment and thats why the car wasnt available!!!! Major errors on their behalf!!! I wasted my gas and time! And to top it off I really had my heart fixed on this car... He was unapologetic and I felt like I was just a number. Not a pleasant experience!

Best Customer Service! Ed Balingit is the only person I want to deal with when I come to Wynne Volvo! It was our first time getting our T5 S90 serviced, and Ed took the time to explain our warranty and what may or may not be covered. Eds communication and customer service skills are what you don’t see anymore. He ensured our car was properly serviced and explained what to expect as far as cost when we come back again. Ed is a true professional and very friendly. Definitely the maintenance representative you want to represent your car dealership!

My emergency ABS light came on, and when I reported this, the service department was able to provide me a loaner car almost immediately. At first it looked like it might be covered by warranty, but it turned out to be caused by rodents chewing on wires. The high expense of repair is why I only give 4 stars. I know, its a Volvo, but I’m living on a tight budget at the moment. The service is always friendly!

The service department was amazing. Ed B. Was the kindest and most respectful person ever. He was so willing to help us with our XC60 and did all he could to make sure we were taken care of. Wonderful place and highly recommend.

The service rep was very pleasant and knowledgeable. Great service but the prices are too rich for my blood. Took sons car in because it had a weak start cycle. $159 for diagnostics and the a bill for over $500 to put a new battery in. I declined service and just got a battery from OReillys and spent 200 less than I would if I let Volvo VB put a new one in. And I got a 3 year warranty on battery. But the service provider was great!

Ed is an amazing service advisor. He gets you in soon. Takes care of business and gets you done quickly too. Easy to communicate. He loves his job and it shows.

Pasquale DeVito helped me with the purchase of my vehicle. He was extremely helpful and attentive. He listened to all of my concerns and preferences. He is genuinely sincere and gives great customer service!! I highly recommend going to him! This was my first car-buying experience in the Virginia Beach area and he’s made it very easy and non-stressful. Very happy to have had him as my consultant.

Excellent service. Im always satisfied with how they take care of my car. I can always count on their honesty and professionalism.

We had a great experience at Volvo of Virginia Beach! Roy did an exceptional job of answering all of our questions and getting us to a price point we felt comfortable with. All of the staff were friendly and each found their own way of making a connection with us.Will be recommending to our friends and family.

We just purchased our second car from this dealership. The experience was outstanding. No high pressure sales or closing process. Roy was a pleasure to work with and I would highly recommend working with him. Their service team has been outstanding since we purchased our first vehicle in 2010.

From day one June 2000 the dealership service department has provided the service and maintenance to keep my 2000 Volvo Cross Country V70XC AWD SE in superb operational condition. Quality Service By Quality Personnel. Thanks to Jeff, Joe, Nick and others for their courteous and attentive customer relationship skills.

Thank you to James and the rest of the team at Volvo. We had a great experience shopping for a new car - incredibly helpful and well informed during our multiple stops by the showroom, or via phone/email, and quickly brought the car over from Hampton that we ended up purchasing. A month+ in we love the car as well!

My whole car buying experience here was awesome. Ron was my salesman and everything was top notch and professional about him. He was able to answer all my questions. He wasn’t aggressive or pushy. They made me feel comfortable with buying a car from this dealership. I definitely recommend this dealership

My service department experience: Awsome!New luxurious facility was a nice add on to superb service they already provide. Mike Villaluz was extremely polite and accommodating. The whole experience is a true testament of the saying “you get what you pay for”. Great job Volvo cars of Virginia Beach!

Roy, James, and Shawn were fantastic to work with and were super easy to communicate with throughout the whole buying process. Roy sent me some great, detailed photos since we are 2 hours away from the dealer, James FaceTimed with me to show me the quality of the car, and Shawn discussed financing and service contracts in detail before coming down so we knew exactly what to expect. During these difficult times these three made it very easy to buy our 2017 XC90 and the purchase the day of was seamless. Thanks VB Volvo!

As usual, Volvo did great job on my car. The work performed was done professionally and completed by the as promised time. Joe, my service advisor, kept me informed on the progress of my repairs in his usual pleasant manner. Thanks Joe! Also a shout out to John, the parts manager. John has taken care of me for years. Both Joe and John are great folks to deal with at Volvo of VaBch. Bill Sorrentino

Extremely overpriced!!! $200 just to say whats wrong with the vehicle and the repairs are literally double the cost of a more reputable shop that we chose to go with instead. Great people that work there and great customer service. I dont have anything bad to say about the people working there but the costs are ridiculous when you can get the same quality elsewhere at a much more affordable cost. We will not be returning or purchasing another Volvo after this one dies.

They did great. The work was quick. Reasonable pricing. The workers were nice. My car is driving like new after getting a part replaced. They also changed my oil. After the trip my car was super clean and looked great!

Great place to buy a Volvo at Volvo of Va. Beach!!!

From the moment I arrived, the greeting and service was top-notch. My service advisor, Mike, was ready for me, took the keys, and showed me to the customer lounge. While I waited, he checked with me to keep me appraised of the status of my car. The lounge had good coffee, bottled water, and some snacks. Also, they had WiFi and charging stations.The car was returned and problem certainly seems to have been resolved.Great visit!

Buying a car can be a pleasant experience when you choose the right place & people to purchase from. James & Joe from Wynne Volvo helped me find the best price and terms for my car and I sincerely couldn’t be happier, there was no pressure, no hassle and all smiles pulling out of the lot! Would recommend there new and used vehicles they only purchase used if it’s quality and has legitimate Carfax🚙

Jesse and Joe were very helpful when I came to look at a truck, which I ended up buying. They answered my questions and were not pushy or trying to sell me. It was a good first experience buying from a dealer.

The best car buying experience I have ever had. No game playing, no running back and forth to a manager, just simple straight forward folks. Thank you.

Drove to town for an event from NJ, had a lightbulb go out and called for replacement that night in the rain. Mike was so helpful on making this happen at 330 on a Friday! I also enjoyed speaking to Jesse while waiting about the new things happening at Volvo. Clean, courteous and jealous I dont have this where Im from. I just may buy my next car from them!

Of all the car purchasing experiences we have had over the years, our recent purchase at Volvo Cars of Virginia was by far the most enjoyable. James Lee was pleasant and professional throughout the entire purchase process. He had the perfect sense of the information we needed and how to present it, without trying to sell us on the car. As it turned out, we found the exact vehicle that met our needs. When it came time to sign the paperwork, there was no pressure or up-selling of warranty packages. Yes, they did present the packages available, but, there was no pressure to purchase one. If you are considering a vehicle purchase, we recommend that you make Volvo Cars of Virginia Beach your first stop.

Great dealership. We have two leased Volvos.Everyone is professional, courteous and helpful.Thank You!.

The Parts Department is beyond outstanding. My V60 Polestar had roadside debris damage on one of the wheel here in NC, and at the time i was told by my dealer in Raleigh NC the 19 Polestar winter wheel was back ordered from manufacture. Felicity @ Parts was able to locate one for me and had it shipped to my door with in 2 business days. To my luck, the replacement wheel came damaged out of the box, it was towards the end of the working day at this point, however, Felicity took on the extra mile to not only filed the claim right the way (@445pm) and was able to have the wheel replaced via another drop ship directly from Volvo. You will be in good hands if you take your Volvo here and even if you dont live in VA. I will not shop anywhere else from here on out. Customer service, communication and reliability are top notch here in my book.

Location was under construction but didn’t distract from the impeccable service and knowledgeable associates.Highly recommend if you are in the market for a new luxury car.The place will look great in another month or so once construction is complete.

My most recent experience, and those of the past with my Volvo team has always been truly exceptional. The Volvo Service Team is always professional, but personable as well. They go above and beyond the call of duty to ensure that my needs are met, and they offer additional services if needed. They keep me well informed of upcoming appointments as well. Overall, Im truly pleased with my Volvo and this wonderful team of professionals.I most certainly intend to stay with the Volvo automobile. Its dependable, safe, and classy.Love my Volvo

As always very helpful, friendly, thorough and efficient. The job done completely and correctly.

I’ve been going to Wynne Volvo for 3 years now and always get great customer service.

Great cars, great shopping experience.

I was in a time crunch and waited while my vehicle was serviced. My service advisor - Ed at Volvo of Virginia Beach - was very considerate and promptly attended to my tight time commitment. Thank you Ed!! I love my Volvo XC90!

I purchased my first volvo from James and it was a fantastic experience! He answered all my questions and I didnt feel rushed or not important like some other dealerships. The entire staff was great.

Online services were very friendly and the response times were excellent. Also, when we went into the showroom, James Lee, was one of the best car sales associates we have ever dealt with. He was extremely knowledgeable, friendly and we did not feel pressured like we did in some of the other dealerships we visited. He made the transaction very enjoyable.

Doing the 5-year maintenance and state inspection. Gave all checks and found problems with tires and provided discounts for changing. Finished on time. Great work!

Great experience while purchasing my vehicle. Very professional and personable.

Simply the best car buying experience I’ve ever had. I have a very unique situation, needing my car registered out of state. Normally that’s a pain, but during a pandemic? A nightmare. Yet Roy and Manny (and others) have been working with me weekly and communication is beyond expectations. Hopefully NJ DMV can provide 1/10th the service Volvo of VB has. I really can’t thank you all enough (oh and the XC40 and the pricing was perfect). Thanks guys! Stay safe!

I am a firm believer that a car dealership without the backing of excellent service center is a sinking ship. I drove from New York to Chesapeake when my left engine hood latch malfunctioned. It doesnt matter how many times I opened and shut it to reset the latch, it will not latch. I taped the hood for safety and made an appointment at Volvo of Virginia Beach. Advisor Mike Villaluz was extremely helpful and professional. To make a long story short, my latch is fixed and because it was just an adjustment, they didnt charge me anything. They also fix my wifes dead Fob (needed new battery). Mike is an asset to this dealership and the service center is highly recommended.

Ask for James Lee. He was always available and able to answer my questions. He found me the exact car I wanted and it was one that was hard to find. He continued to help me after I bought the car and answer all my questions. I went to other car dealerships and I didn’t find anyone else as knowledgeable about the cars they had.

Unusual for this dealership...Got my car in for my 0730 appointment, Didn’t get my car until 3pm. Somehow other customers became a priority? Please honor appointment times.

As always, my experience with Volvo cars of VB was great. I went in for an inspection but they found that I needed my tires rotated. Everything was done in a very efficient, effective and courteous way. I appreciate the great service I always get here.

Because 9 years has gone by since my last experience buying a car at this dealership a lot has changed.First, is this Volvo dealership has changed owners twice and Volvo itself and its travel conciergehas changed so this purchase experience was not the same as the first.I was disappointed at how the changes have not benefited the customer. New people and new changes created much confusion to our dismay.Even now, you are asking for a review and we do not have our car as of now.The first experience was so pleasant that I let some of it flow into this one and continued with our purchase.There are too many changes to mention here.

My experience was handled correctly. All the issues that came up were fixed while I waited. Good customer service.

Very helpful, they don’t try to pull one over on you

Always professional and effective at accomplishing their customers service and maintenance needs.

New facility. Outstanding service environment. Mike is an exceptional service representative. Understood our needs and exceeded our expectations. Warm reception, greeted with a smile. Updated us throughout the entire service visit. Very knowledgeable. True professional. Service was completed on time and car drives great.

I have always been please with the professionalism, thoroughness, and friendliness of everyone I have come in contact with here. Every aspect of the process is performed admirably and much to my satisfaction.

Very professional and excellent service!Customer since 1986 and parts and service staff very helpful.

Had a pleasant experience with Roy my sales agent. I live almost 3 hours from the dealership so most of all was done over the phone and email. I purchased a 2015 Jeep and since it was previously owned I had concerns just as anyone. The purchase from a Volvo dealer did increase my level of confidence. Plus I had a past business relationship from the sales manager Manny who treated me fairly before. All this added to my confidence. Very important to me was the verbal description of the vehicle. Had I drove 6 hour round trip and discovered the vehicle was not described accurately I would have been upset. But this was not the case Roy was 100% honest in describing the vehicle. When I traveled to VA Beach it was to buy, not look. The Jeep was maybe better than expected. Me and Manny are already are planning my next purchase.Oh btw, the dealer prep was amazing, I felt as if I was leaving with a new Jeep.I see no reason they would treat anyone different than me so maybe this positive review will assist you making you decision with Wynne. Ask for Roy, he is a professional sales rep.

The service department has some of the best people, very helpful in giving the correct information the first time regarding any car issues. Plus the driver taking me from/to the dealership very polite. Their drive in service department was easy, had all in info regarding my car, was quickly completed in a timely matter

The entire team from Connie, Mike, to the entire sales team and particularly Pasquale went above and beyond. It was a pleasure to walk into the dealership because you knew that you were going to be treated with respect and as though you were the best customer ever. Thanks to Pasquale and the team!

Great first service experience with Volvo of Va Beach. Everyone was smiling, efficient and helpful. Ive had volvos for years, but had not been to this location for service before. I conveniently made my appointment on line, then showed up. Everything was great and they washed my car too!

Charlie Carr sold me the 2017 V60 which so far I love! Mr. Carr was friendly, knowledgeable, & honest. My sister-in-law has fallen in love with the V60. I may have a future car buyer for Charlie.

I took my 2018 Volvo in for 10K mile service., The consultant, Edwin, was very friendly and efficient. The paper working processing was quick, and the reserved loaner vehicle was ready. I was called promptly upon completion, and the car exterior was washed and very clean.

Recent Repair ServiceI was experiencing an unusual mechanical issue with my new XC 40. Because of the Covid-19 restrictions. The service Manager drove from VA Bch to the Western Branch area of Chesapeake to meet with me, discuss my issue and drop off a loaner car. He then spent the next two days diagnosing and adjusting the car to my satisfaction. He communicated several times with me during the process. This is an outstanding dealership. I would strongly recommend Volvo of Virginia Beach to anyone considering a Volvo purchase or needing a solid shop to repair or maintain their vehicle.

Absolute professionals and courteous individuals. Took the time to show me different models of cars I was interested in and were patient with my decision making. Im loving my new XC90.

I took my Volvo in for a pre- trip maintenance . When they called and said my car was ready I hurried back to pick it up. I was told there was a small problem. Oil had been spilled and they were cleaning it up. I waited over an hour. Finally I got my car and hit the rush hour traffic for a 2 hour trip home. Within half an hour I looked down and the check engine light was in. It was not on when I left it that morning. I called and they said bring it b as back in . No way! I drive home and took it to my local mechanic. . Long story short volvo had Broken a cover on a part of my car. It cost me over. $ 800 to repair. Volvo would only reimburse me $400. Never again!

If you need your Volvo serviced, call and ask for Ed. He is very honest, professional, friendly and will make sure you get the best customer service there is. We will definitely be back the next time our Volvo needs maintenance. Ed will make sure you leave with a proper diag and a smile.

Fast and efficient. Their website allowed me to choose which vehicles I wanted to test drive before I came in and once I decided to purchase a car the process didn’t take long and I didn’t get any undue pressure to buy a ton of extras. The salesman, Pasquale, was helpful and worked with me to get a fair deal.

Good work always professional. Recommend

Scheduled an appointment for 9 am with the service department. Vehicle ended up being held over night. This was after informing them that I had to travel from over 2hours away with an 8 week old baby! Not sure what the point of making an appointment is if they are gonna take some many cars that cant keep things moving in an orderly fashion. To top it off, the member helping me was not at all very apologetic. Unfortunately they are on of the only certified dealers near me. Thinking of making the extra miles to new location next time.

Good experience with Volvo XC60 maintenance at Volvo Cars of Virginia Beach!I am always happy to visit a Volvo Cars of Virginia Beach dealership and I fully trust my car in hands of your very professional team for quite a number of reasons:- customer-friendly and customer-centric approach and very friendly attitude;- good customer quality before and after product delivery (service) and good quality for maintenance & repair works (product);- well organized and modern customer friendly waiting area;- professional and knowledgeable customer service by the team;- visible involvement of the entire team of the representation in the implementation of the quality culture of the organization;- an organization have visible indications for continuous improvement and good learning organization;- visible interest in customer satisfaction and feedback on services and products; - transparent and honest attitude to maintenance errors;- innovative and creative solutions to problems for example delivering car service and sales work in COVID-19 pandemic period;- very good cooperation with different local stakeholders and partners in car maintenance related areas;- moderate profit orientation.Thank you and continue in the same spirit!Maidu Allikas

The service rep was gentlemanly and truly wonderful to work with. Everyone is friendly and professional. The service is efficient and I have been kept informed of the status of the service, the exact details, and the time of expected completion. My car is always returned to me clean and in excellent order.

Fast service, good quality and low price 👌

I had a pleasant visit to Wynne Volvo VB a few days ago and worked with Ken Bracken. He was candid and helpful and did not have the stereotypical salesman persona that I am used to. I was given a couple vehicles to test drive without pressure and felt that they wanted to earn my business. I have not yet decided on the car I want but I would certainly not hesitate to visit Wynne again and work specifically with Ken.

Bought a 2015 used Highlander yesterday. James Lee was manning the sale, and did a great job, and after searching for a vehicle for 2 months and visiting various dealerships, I was pleased to do business with Wynne Volvo. The simple things go a long way, and Wynne seems to do things the right way. What you negotiate is what youll see on the buyers order. Its a stand up place. Thanks James and company!

First time car buying experience and such an easy, enjoyable time!! James helped me into my new 2015 Hyundai Veloster and I couldnt have been happier with it. Theyre easy to talk to, work things out, and get you situated in the car you really want. Truly a no pressure car buying experience and I would recommend not only James, but this dealership 10 times over. Thanks for everything guys!!

Went to have my keyless entry fixed on my 2011 s60. Back doors would work if keys were held 6in or less from the handle. Front would not work. There is a tech journal as Volvo has had problems with this for years..Asked if they could fix the front doors without fixing the rear. Service advisor told me that would not be a problem. They fixed the front connectors and it still didnt work. Then they called and told me they needed to charge me a 200 diagnostic fee for a problem outlined in a technical bulletin. End result it cost 700 to get the doors fixed over 2x what I was quoted and the problem was exactly what was described in the tech. Bulletin. Doors are working fine 2 months after repair. I was not happy and posted a poor review. The service manager read my review and refunded my diagnostic fee. On reflection if I was dissatisfied, I should have discussed it with the manager; they care about their customer satisfaction and do good work.

We had a great experience with James Lee at Volvo VB. James is a great asset to the organization and a pleasure to deal with. We love our new car!

Quick, Informative and Easy Purchase. I had my sleepy daughter with me and they insured her comfort and helped us through the process quickly. I will definitely buy here again.

Staff friendly, attentive, and professional. Never did they burden me with any challenges on their side...experience was completely focused on meeting my needs. Shuttle service, one of the areas often neglected by dealerships, was top notch - clean, well maintained vehicles and great drivers (mature, professional, and friendly). If you want top notch service and a dealership and brand that gets how to take care of you and your care...go here!

Scheduling service was easy and effective. The Service Advisor, Ed Balingit was helpful and a delight to work with.They even washed the my car!!

Staff is courteous and professional. Prices are a tad too expensive. I wanted to get an oil change and was told up to $130. I normally pay up to $90. #robbery. I cancelled the oil change and just had the tires rotated for $40 (really, 40?). I will take it to Volvo when I have no other choice only because of the pricing. Again, the staff was wonderful. Thank you to Joanie Brew.

As usual, the service up until i had to deal with the what i believe is the manager was outstanding. I can not remember his name, butbit starts with an E greeted me when i arrived, immediately let me know he would get me rolling as soon as he was done withbperson in front of me. Hebtold me i was already in system and he was gonna get me rolling with my inspection. I told him no hurry, we were dropping off. I got a call that everything was good to go, come get my truck. I go in and this guy sitting on the right, acting like he was the owner of the facility looked at me and kept talking on the phone...didnt seem to be customer related... I then waited about 10 kins for him to NOT schedule the work order needed for a rattle in my truck that was written at bottom of my receipt. I got my receipt and my keys...he turned and walked away without a thank you or have a good day. He is always this way and if it wasnt for Marvin Smith, who is not there anymore, i would take my business elsewhere....btw, i purchased a truck, my wife an suv, my son a car, my best friend a tryck and suv, and my wifes friend a truck in last 2 years. This was my 3rd, 4th, and 5th purchase from him in 4 years. Guess they do not care about people the way he did. If it wasnt for the gentleman whose name started with the E (this guy cares about your business), i would say i would have to try somewhere new. I honestly hope these comments are read by the powers to be there because this guy should not be in customer service, not even at the gas station........i manage a $65m a year retail store and own a retail storw and a place that entertains the public and if my associates acted like that, they would not be working for me, not a good look for business in these trying times.

I was able to get an appointment quickly and the service manager was very polite and made that I knew what the mechanic found before moving forward with the work.Overall a good experience.

LOVE my Volvo! Wont drive any other vehicle. Period. Will drive an old Volvo over a new something else. Was in an accident last month and my XC90 took it like a champ! Always an excellent product and customer service!! A++